Oracle Hospitality Hotel Cloud Services* Service Descriptions and Metrics

Transcription

1 Oracle Hospitality Hotel s* Service Descriptions and Metrics October 19, 2017 These service descriptions currently do not apply when Legacy Micros skus are ordered. The Service Descriptions and Metrics for Oracle Retail s and Oracle Hospitality Food & Beverage s may be viewed in separate documents at Oracle Hospitality s_v Page 1

2 Table of Contents Glossary and Metrics...8 Booking... 8 Check In... 8 Communication Line... 8 Database Storage... 8 Device... 8 File Storage... 8 Guest Rooms... 8 Hosted Named User... 8 Interface... 8 Non-Production Environment... 8 Production Environment... 8 Property... 9 Transaction Services Client... 9 VPN Connection... 9 Workstation... 9 ORACLE HOSPITALITY HOTEL CLOUD SERVICES SERVICE DESCRIPTIONS Oracle Hospitality OPERA Hotel Property s Oracle Hospitality OPERA Professional Premium Per Guest Room Oracle Hospitality OPERA Professional Standard Per Guest Room Oracle Hospitality OPERA Enterprise Premium Per Guest Room Oracle Hospitality OPERA Enterprise Standard Per Guest Room Oracle Hospitality OPERA Property Premium Per Guest Room Oracle Hospitality OPERA Property Standard Per Guest Room Oracle Hospitality OPERA Property Lite Per Guest Room Oracle Hospitality OPERA Sales and Catering Premium Per Guest Room Oracle Hospitality OPERA Sales and Catering Standard Per Guest Room Oracle Hospitality OPERA Sales and Catering Lite Per Guest Room Oracle Hospitality Venue Management Per Hosted Named User Oracle Hospitality s_v Page 2

3 Oracle Hospitality OPERA Hotel Central Services Oracle Hospitality OPERA Room Reservations Per Guest Room Oracle Hospitality OPERA Customer Loyalty Tracking Per Guest Room Oracle Hospitality OPERA Central Sales Per Hosted Named User Oracle Hospitality OPERA Mobile Per Guest Room Oracle Hospitality OPERA Multiproperty Cross Reservation Per Guest Room Oracle Hospitality OPERA Multiproperty Cross Postings Per Guest Room Oracle Hospitality OPERA Sales and Catering Multiproperty Group Room Control and Function Diary Per Guest Room Oracle Hospitality OPERA Advanced Reporting and Analytics Per Guest Room Oracle Hospitality OPERA Sales and Catering Reporting and Analytics Per Guest Room Oracle Hospitality OPERA Web Self-Service Per Guest Room Oracle Hospitality OPERA Sales and Catering Web Self-Service Per Guest Room Oracle Hospitality OPERA Vacation Ownership System Per Guest Room Oracle Hospitality OPERA Export Files Per Guest Room Oracle Hospitality OPERA Back Office Per Guest Room Oracle Hospitality OPERA EFT Dynamic Currency Conversion Per Guest Room Oracle Hospitality OPERA Electronic Signature for Orion Software Per Guest Room.. 46 Oracle Hospitality OPERA ID Document Scanning Per Guest Room Oracle Hospitality OPERA Electronic Commission Data Transfer Per Guest Room Oracle Hospitality OPERA Address Cleansing Vendor Integration Per Guest Room Oracle Hospitality OPERA Virtual Room Numbers (Direct Inward Dialing) Per Guest Room Oracle Hospitality OPERA Comp Accounting Per Guest Room Oracle Hospitality OPERA Property Management Kiosk Interface Per Guest Room Oracle Hospitality OPERA Hotel Property Interfaces Oracle Hospitality OPERA Business Events Interface Oracle Hospitality OPERA Yield Interface Enhanced Oracle Hospitality OPERA Yield Interface Basic Oracle Hospitality OPERA Yield Interface Limited Oracle Hospitality s_v Page 3

4 Oracle Hospitality OPERA Exchange Interface One-Way Oracle Hospitality OPERA Exchange Interface Two-Way Oracle Hospitality OPERA HTNG Interface Oracle Hospitality OPERA Gaming Interface Oracle Hospitality OPERA Building Management System Interface Oracle Hospitality OPERA Call Accounting System Interface Oracle Hospitality OPERA Electronic Funds Transfer Interface Oracle Hospitality OPERA Key Services System Interface Oracle Hospitality OPERA Minibar System Interface Oracle Hospitality OPERA Voice Mail System Interface Oracle Hospitality OPERA Point of Sale System Interface Oracle Hospitality OPERA Telephony Management System Interface Oracle Hospitality OPERA Video Services Interface Oracle Hospitality OPERA Internet Posting System Interface Oracle Hospitality OPERA Miscellaneous System Interface Oracle Hospitality OPERA Hotel Central System Interfaces Oracle Hospitality OPERA Reservation System ADS Interface Oracle Hospitality OPERA Reservation System GDS Interface Your order for this Oracle is subject to the Oracle Cloud Hosting and Delivery Policies, which may be Oracle Hospitality OPERA for Roomkey.com Online Travel Agency Interface Per Guest Room Oracle Hospitality OPERA Reservation System Exchange Interface Per Interface on central level Oracle Hospitality Web Applications Oracle Hospitality Web Booking Engine Per Guest Room Oracle Hospitality Website, Hotel Edition Per Guest Room (Controlled Availability) Oracle Hospitality Website and Booking Engine Per Guest Room (Controlled Availability) Oracle Hospitality Web Proposal Per Property Oracle Hospitality Distribution Metasearch Connectivity Oracle Hospitality s_v Page 4

5 Oracle Hospitality Distribution Metasearch Connector for TripConnect Per Guest Room Oracle Hospitality Distribution Metasearch Connector for Google Hotel Price Ads (HPA) Per Guest Room Oracle Hospitality Distribution Metasearch Connector for Trivago Per Guest Room.. 84 Oracle Hospitality Distribution Channel Manager Oracle Hospitality Distribution Channel Manager for SmartHOTEL Per Property Oracle Hospitality Distribution Channel Manager for SiteMinder Per Property Oracle Hospitality Distribution Connector to Third-Party Channel Managers Per Property Oracle Hospitality Distribution for Giata Hotel Leisure Connect Per Guest Room Oracle Hospitality Distribution Direct Connector to Online Travel Agency Per Guest Room Oracle Hospitality Distribution Channels Consulting Services Oracle Hospitality Distribution Channel Customer Services for GDS and HCD Oracle Hospitality Distribution Channels Oracle Hospitality Distribution for Pegasus HCD Per Booking Oracle Hospitality Distribution for Sabre GDS Per Booking Oracle Hospitality Distribution for Travelport GDS Per Booking Oracle Hospitality Distribution for Amadeus GDS Per Booking Oracle Hospitality Distribution Fax Delivery Per Booking Oracle Hospitality Distribution for Travelsky via Derbysoft Per Booking Oracle Hospitality Distribution for OTAs via Derbysoft Per Booking Oracle Hospitality Advanced Monitoring Oracle Hospitality Advanced Workstation Monitoring and Alerting for OPERA Property with Auto-remediation Per Workstation Oracle Hospitality Advanced Interface PC Monitoring and Alerting for OPERA Property with Auto-remediation Per Device Oracle Hospitality Advanced Monitoring and Alerting for OPERA Property Set-up Fee Per Device Oracle Hospitality WebSuite Oracle Hospitality s_v Page 5

6 Oracle Hospitality WebSuite8 Property Standard (EMEA and APAC Regions) Per Guest Room Oracle Hospitality WebSuite8 Property Interface (EMEA and APAC Regions) Per Property Oracle Hospitality WebSuite8 Back Office Interface (EMEA and APAC Regions) Cloud Service Per Property Oracle Hospitality WebSuite8 Distribution Channel Manager for SmartHOTEL (EMEA Region) Per Property Oracle Hospitality WebSuite8 webconnect (EMEA and APAC Regions) Per Property. 96 Oracle Hospitality WebSuite8 Table Reservation (EMEA and APAC Regions) Per Guest Room Oracle Hospitality Suite Oracle Hospitality Suite8 Distribution Channel Manager for SmartHOTEL (EMEA Region) Per Property Oracle Hospitality Suite8 webconnect (EMEA and APAC Regions) Per Property Oracle Hospitality OPERA Non-Production Environments Oracle Hospitality OPERA Basic Nonproduction Environment Per Guest Room Oracle Hospitality OPERA Advanced Nonproduction Environment Per Guest Room. 100 ORACLE HOSPITALITY GENERAL CLOUD SERVICES SERVICE DESCRIPTIONS VPN Services Oracle Hospitality Cloud VPN Per VPN Connection Oracle Hospitality E-Learning Service Descriptions Oracle Hospitality E-Learning for Property (English) Per Guest Room Oracle Hospitality E-Learning for Property (Spanish) Per Guest Room Oracle Hospitality E-Learning for Property (Japanese) Per Guest Room Oracle Hospitality E-Learning for Sales and Catering (English) Per Guest Room Oracle Hospitality E-Learning for Property Education Edition (English) Per Customer Oracle Hospitality E-Learning for Property Education Edition (Spanish) Per Customer Oracle Hospitality E-Learning for Property Education Edition (Japanese) Per Customer Oracle Hospitality s_v Page 6

7 Oracle Hospitality E-Learning for Sales and Catering Education Edition (English) Per Customer ADVANCED CUSTOMER SUPPORT - SERVICE DESCRIPTIONS Oracle Functional Help Desk for Oracle Cloud Retail and Hospitality SaaS RESTRICTED SERVICE DESCRIPTIONS Micros Communication Line Monthly Fee for EUNetworks Per Communication Line Micros Communication Line Monthly Fee for GTS CE Per Communication Line Micros Communication Line Monthly Fee for ibrowse Per Communication Line Micros Communication Line Monthly Fee for KPN Per Communication Line Micros Communication Line Monthly Fee for MDNX Per Communication Line Micros Communication Line Monthly Fee for TDC Per Communication Line Micros Communication Line Monthly Fee for TELE2 Per Communication Line Micros Communication Line Monthly Fee for Versatel Per Communication Line Micros Communication Line Monthly Fee for PlusLine Per Communication Line RETIRED OFFERINGS Oracle Hospitality OPERA Credit Card Encryption Rotation Per Guest Room Oracle Hospitality Property Level Interface Oracle Hospitality s_v Page 7

8 Glossary and Metrics Booking is defined as a hotel reservation transaction booked through the Oracle for a room, regardless of the number of days and or/nights reserved, at any Property. A Booking includes any no-shows or cancellations made outside of the Oracle, but excludes duplications and cancellations processed through the Oracle prior to check in date. Chain Code is defined as an identifier used to group a unique group of Properties for administrative purposes. Check In is defined as the procedure by which a hotel formally registers the arrival of a guest for a stay using the Oracle. Communication Line is defined as a telecommunication line provided by a third party telecommunications company and used to establish connectivity between the Oracle and the Property. Database Storage is defined as the total space allocated at the operating system level for database operations, not including database executables. Device is defined as a network element that is modeled, discovered or managed by the Oracle. File Storage is defined as the total space allocated for reporting and SFTP access. Guest Rooms is defined as the number of guest rooms within the scope of the Oracle as specified in the ordering document. Hosted Named User is defined as an individual authorized by You to access the Oracle, regardless of whether the individual is actively accessing the service at any given time. Interface is defined as a connector to enable you to connect an Oracle with a third party application. A unique Interface is required for each distinct third party application with which the Oracle is required to interface. Non-Production Environment is defined as an Environment provided to You as part of the Oracle s that may be used for functional testing and validating changes prior to their promotion to the Production Environment. The Non-Production Environment may also be used to recreate events and duplicate issues occurring in the Production Environment for the purposes of troubleshooting and facilitating incident resolution. The Non- Production Environment is not intended to be used for production operations involving live data. Any service levels, performance targets and disaster recovery described in the applicable Oracle are not applicable to Non-Production Environments. Unless otherwise specified, a single Non-Production Environment is provided for an Oracle. Production Environment is defined as the environment provided to You as part of the Oracle that is designed for daily commercial use and production operations of live data. Unless otherwise specified, a single Production Environment is provided for an Oracle. Oracle Hospitality s_v Page 8

9 Property is defined as a location with a single physical (postal) address. For the purposes of OPERA and related Hotels licenses, a Property is a Hotel or Resort with Guest Rooms managed by the Oracle. Property Level Interface is defined as an interface which must be installed onsite and is sometimes referred to as serial interface. Transaction Services Client is defined as a device that is used to receive data from an external source to record a sales transaction (e.g., a device in a coffee shop that is used by customers to enter their sandwich orders). If multiplexing hardware or software (e.g., a TP monitor or a web server product) is used, this number must be measured at the multiplexing front end. For the purposes of the Oracle Hospitality Simphony Transaction Services, devices that are used to send property or revenue center configuration to an external source must be counted as Transaction Services Clients. For example, if a digital signage provider wants to display menu item information (e.g., price, name, etc.) on a menu board behind the counter and the menu board system requests that a device provides a list of the menu items and prices that are available for purchase, then that device must be licensed as Transaction Services Client. VPN Connection is defined as each Oracle virtual private network connection installed between the Oracle data center and Your Physical Location. Workstation is defined as a client computer from which the Oracle is being accessed. Oracle Hospitality s_v Page 9

10 ORACLE HOSPITALITY HOTEL CLOUD SERVICES SERVICE DESCRIPTIONS Oracle Hospitality OPERA Hotel Property s Oracle Hospitality OPERA Professional Premium Per Guest Room Part #: B85338 Users of the Oracle Hospitality OPERA Professional Premium are authorized to access all of the modules and features of this Oracle as outlined in the Program Documentation, including: Profile Management Reservation Management Look To Book (LTB) Sales Screen Inventory Management Block Management Dashboard / Mobility Features Quick Search & Customization Features Room Calendar Room Management (Housekeeping) Accounts Receivables Management End Of Day & Cashier Features Administration/Configuration Users are also authorized to access the following: Oracle Hospitality OPERA Mobile Oracle Hospitality OPERA Export Files Oracle Hospitality OPERA Back Office Basic Membership functionality for Frequent Guest and Flyer Commission Handling Multi-property Profiles and Configuration Multi-property Cross Reservation OPERA internal Interfaces OPERA Interfaces to Oracle Hospitality Point of Sale Oracle Hospitality s_v Page 10

11 A maximum of 6 Property Level Interfaces from the list below are included in this Oracle and must be selected prior to the commencement of services. Any additional Property Level Interfaces may be purchased separately subject to additional fees. Oracle Hospitality OPERA Building Management System Interface Oracle Hospitality OPERA Call Accounting System Interface Oracle Hospitality OPERA Electronic Funds Transfer Interface Oracle Hospitality OPERA Key Services System Interface Oracle Hospitality OPERA Minibar System Interface Oracle Hospitality OPERA Voice Mail System Interface Oracle Hospitality OPERA Point of Sale System Interface Oracle Hospitality OPERA Telephony Management System Interface Oracle Hospitality OPERA Video Services Interface Oracle Hospitality OPERA Internet Posting System Interface Oracle Hospitality OPERA Miscellaneous System Interface The configuration of the Property Level Interfaces requires installation of a software agent on hardware at Your site. It is Your responsibility to acquire the necessary hardware as specified in the Program Documentation and maintain the software agent and hardware for these Interfaces. Additional services and fees may apply if you choose to change the Property Level Interfaces chosen. Limitations and Restrictions: The following Oracle s are not available in a multitenant environment and cannot be purchased in conjunction with Oracle Hospitality OPERA Professional Premium : Oracle Hospitality Venue Management Oracle Hospitality OPERA Gaming Interface Oracle Hospitality OPERA Advanced Reporting and Analytics Oracle Hospitality OPERA Sales and Catering Reporting and Analytics Oracle Hospitality OPERA Room Reservations Oracle Hospitality OPERA Customer Loyalty Tracking Oracle Hospitality OPERA Central Sales Oracle Hospitality OPERA Multiproperty Cross Postings Oracle Hospitality OPERA Vacation Ownership System Oracle Hospitality OPERA EFT Dynamic Currency Conversion Oracle Hospitality OPERA Electronic Signature Capture for Orion Software Oracle Hospitality OPERA Virtual Room Numbers (Direct Inward Dialing) Oracle Hospitality OPERA Address Cleansing Vendor Integration Oracle Hospitality OPERA Comp Accounting Oracle Hospitality OPERA for Roomkey.com Online Travel Agency Interface The following restrictions apply in a multitenant environment: Credit Card Vault/Tokenization Functionality Needs to be activated for all properties belonging to the same Chain Code and all properties are required to use the same payment provider. Oracle Hospitality s_v Page 11

12 You must separately purchase Oracle Cloud Professional Services to set up and configure the Oracle Hospitality OPERA Professional Premium prior to use. Usage Limits: The Oracle Hospitality OPERA Professional Premium is subject to usage limits based on: a maximum number of Guest Rooms as defined in Your order. 2 multitenant Environments: 1 Production and 1 Non-Production, provisioned by Oracle. Service Level Targets: For purposes of Disaster Recovery and Target System Availability Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets for the Production Environment: Recovery Time Objective (RTO) Recovery Point Objective (RPO) Target System Availability Oracle Hospitality OPERA Professional Premium 4 hours 1 hour 99.5% The Service Level Targets do not apply to Non-Production Environment(s). The Target System Availability is based on a 15:1 room/ user ratio and does not apply if the room/ user ratio is exceeded or in the event of a declared disaster. The Recovery Time and Recovery Point Objectives do not apply to customizations or third party software. Service Specific Variations: The following service specific variations take precedence over any contrary terms in Oracle Cloud policies, service specifications and orders. The Oracle Payment Card Industry Compliance Services ( PCI Compliance Services ) document applies to this Oracle. The PCI Compliance Services consist of certain controls to address the requirements of the Payment Card Industry (PCI) Data Security Standards for designated Oracle s. The PCI Compliance Services supplement the Oracle Hospitality Cloud and Oracle Retail Cloud Security Practices and are described in the PCI Compliance Services document available at using the following path: Search Knowledge Base > (Software as a Service (SaaS) Documentation). Oracle Hospitality s_v Page 12

13 Oracle Hospitality OPERA Professional Standard Per Guest Room Part #: B85339 Users of the Oracle Hospitality OPERA Professional Standard are authorized to access all of the modules and features of this Oracle as outlined in the Program Documentation, subject to the following limitation: You may use or enable up to a maximum of 55 features of this Oracle. This s is intended for smaller Properties or Properties offering limited services. Users are also authorized to access the following: Oracle Hospitality OPERA Mobile Oracle Hospitality OPERA Export Files Oracle Hospitality OPERA Back Office Basic Membership functionality for Frequent Guest and Flyer Commission Handling Multi-property Profiles and Configuration Multi-property Cross Reservation OPERA internal Interfaces OPERA Interfaces to Oracle Hospitality Point of Sale A maximum of 3 Property Level Interfaces from the list below are included in this Oracle and must be selected prior to the commencement of services. Any additional Property Level Interfaces may be purchased separately subject to additional fees. Oracle Hospitality OPERA Building Management System Interface Oracle Hospitality OPERA Call Accounting System Interface Oracle Hospitality OPERA Electronic Funds Transfer Interface Oracle Hospitality OPERA Key Services System Interface Oracle Hospitality OPERA Minibar System Interface Oracle Hospitality OPERA Voice Mail System Interface Oracle Hospitality OPERA Point of Sale System Interface Oracle Hospitality OPERA Telephony Management System Interface Oracle Hospitality OPERA Video Services Interface Oracle Hospitality OPERA Internet Posting System Interface Oracle Hospitality OPERA Miscellaneous System Interface The configuration of the Property Level Interfaces requires installation of a software agent on hardware at Your site. It is Your responsibility to acquire the necessary hardware as specified in the Program Documentation and maintain the software agent and hardware for these Interfaces. Additional services and fees may apply if you choose to change the Property Level Interfaces chosen. Oracle Hospitality s_v Page 13

14 Limitations and Restrictions: The following Oracle s are not available in a multitenant environment and cannot be purchased in conjunction with Oracle Hospitality OPERA Professional Standard Oracle Hospitality OPERA Gaming Interface Oracle Hospitality Venue Management Oracle Hospitality OPERA Advanced Reporting and Analytics Oracle Hospitality OPERA Sales and Catering Reporting and Analytics Oracle Hospitality OPERA Room Reservations Oracle Hospitality OPERA Customer Loyalty Tracking Oracle Hospitality OPERA Central Sales Oracle Hospitality OPERA Multiproperty Cross Postings Oracle Hospitality OPERA Vacation Ownership System Oracle Hospitality OPERA EFT Dynamic Currency Conversion Oracle Hospitality OPERA Electronic Signature Capture for Orion Software Oracle Hospitality OPERA Virtual Room Numbers (Direct Inward Dialing) Oracle Hospitality OPERA Address Cleansing Vendor Integration Oracle Hospitality OPERA Comp Accounting Oracle Hospitality OPERA for Roomkey.com Online Travel Agency Interface This Oracle has the following restriction in a multitenant environment: Credit Card Vault/Tokenization Functionality Needs to be activated for all properties belonging to the same Chain Code and all properties are required to use the same payment provider. You must separately purchase Oracle Cloud Professional Services to set up and configure the Oracle Hospitality OPERA Professional Standard prior to use. Usage Limits: The Oracle Hospitality OPERA Professional Standard is subject to usage limits based on: a maximum number of Guest Rooms as defined in Your order. 2 multitenant Environments: 1 Production and 1 Non-Production, provisioned by Oracle. Service Level Targets: For purposes of Disaster Recovery and System Availability Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets for the Production Environment: Recovery Time Objective (RTO) Recovery Point Objective (RPO) Target System Availability Oracle Hospitality OPERA Professional Standard 4 hours 1 hour 99.5% The Service Level Targets do not apply to the Non-Production Environment(s). The Target System Availability is based on the assumption of a 20:1 user/room ratio and does not apply if the room to user ratio is exceeded or in the event Oracle Hospitality s_v Page 14

15 of a declared disaster. The Recovery Time and Recovery Point Objectives do not apply to customizations or third party software. Service Specific Variations: The following service specific variations take precedence over any contrary terms in Oracle Cloud policies, service specifications and orders. The Oracle Payment Card Industry Compliance Services ( PCI Compliance Services ) document applies to this Oracle. The PCI Compliance Services consist of certain controls to address the requirements of the Payment Card Industry (PCI) Data Security Standards for designated Oracle s. The PCI Compliance Services supplement the Oracle Hospitality Cloud and Oracle Retail Cloud Security Practices and are described in the PCI Compliance Services document available at using the following path: Search Knowledge Base > (Software as a Service (SaaS) Documentation). Oracle Hospitality OPERA Enterprise Premium Per Guest Room Part #: B85340 Users of the Oracle Hospitality OPERA Enterprise Premium are authorized to access all of the modules and features of this Oracle as outlined in the Program Documentation, including: Profile Management Reservation Management Look To Book (LTB) Sales Screen Inventory Management Block Management Dashboard / Mobility Features Quick Search & Customization Features Room Calendar Room Management (Housekeeping) Accounts Receivables Management End Of Day & Cashier Features Administration/Configuration Users are also authorized to access the following: Oracle Hospitality s_v Page 15

16 Oracle Hospitality OPERA Mobile Oracle Hospitality OPERA Export Files Oracle Hospitality OPERA Back Office Basic Membership functionality for Frequent Guest and Flyer Commission Handling Multi-property Profiles and Configuration Multi-property Cross Reservation OPERA internal Interfaces OPERA Interfaces to Oracle Hospitality Point of Sale An unlimited number of Property Level Interfaces from the list below are included in this Oracle and must be selected prior to the commencement of services. Oracle Hospitality OPERA Building Management System Interface Oracle Hospitality OPERA Call Accounting System Interface Oracle Hospitality OPERA Electronic Funds Transfer Interface Oracle Hospitality OPERA Key Services System Interface Oracle Hospitality OPERA Minibar System Interface Oracle Hospitality OPERA Voice Mail System Interface Oracle Hospitality OPERA Point of Sale System Interface Oracle Hospitality OPERA Telephony Management System Interface Oracle Hospitality OPERA Video Services Interface Oracle Hospitality OPERA Internet Posting System Interface Oracle Hospitality OPERA Miscellaneous System Interface The configuration of the Property Level Interfaces requires installation of a software agent on hardware at Your site. It is Your responsibility to acquire the necessary hardware as specified in the Program Documentation and maintain the software agent and hardware for these Interfaces. Additional services and fees may apply if you choose to change the Property Level Interfaces chosen. A maximum of 6 Interfaces to customer proprietary applications are included in this service. Proprietary applications are defined as customer s in-house built applications that are supported by the customer s corporate office. Proprietary applications do not include interfaces to generally available applications of third party vendors. Limitations and Restrictions: The following Oracle s cannot be purchased in conjunction with Oracle Hospitality OPERA Enterprise Premium : Oracle Hospitality OPERA Customer Loyalty Tracking Oracle Hospitality OPERA Central Sales Oracle Hospitality Venue Management Oracle Hospitality OPERA Advanced Reporting and Analytics Oracle Hospitality OPERA Sales and Catering Reporting and Analytics Oracle Hospitality OPERA Multiproperty Cross Postings Oracle Hospitality OPERA Vacation Ownership System Oracle Hospitality s_v Page 16

17 Oracle Hospitality OPERA EFT Dynamic Currency Conversion Oracle Hospitality OPERA Electronic Signature Capture for Orion Software Oracle Hospitality OPERA Address Cleansing Vendor Integration Oracle Hospitality OPERA Virtual Room Numbers (Direct Inward Dialing) Oracle Hospitality OPERA Comp Accounting Oracle Hospitality OPERA for Roomkey.com Online Travel Agency Interface This Oracle has the following restriction: Credit Card Vault/Tokenization Functionality Needs to be activated for all properties belonging to the same Chain Code and all properties are required to use the same payment provider. You must separately purchase Oracle Cloud Professional Services to set up and configure the Oracle Hospitality OPERA Enterprise Premium prior to use. Usage Limits: The Oracle Hospitality OPERA Enterprise Premium is subject to usage limits based on: a maximum number of guest rooms as defined in Your order with a minimum requirement of 20,000 rooms for the provisioned Environment. 2 dedicated Environments: 1 Production and 1 Non-Production, provisioned by Oracle Service Level Targets: For purposes of Disaster Recovery and System Availability Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets for the Production Environment: Recovery Time Objective (RTO) Recovery Point Objective (RPO) Target System Availability Oracle Hospitality OPERA Enterprise Premium 4 hours 1 hour 99.7% The Service Level Targets do not apply to the Non-Production Environment(s). The Target System Availability does not apply in the event of a declared disaster. The Recovery Time and Recovery Point Objectives do not apply to customizations or third party software. Service Specific Variations: The following service specific variations take precedence over any contrary terms in Oracle Cloud policies, service specifications and orders. The Oracle Payment Card Industry Compliance Services ( PCI Compliance Services ) document applies to this Oracle. The PCI Compliance Services consist of certain controls to address the requirements of the Payment Card Industry (PCI) Data Security Standards for designated Oracle s. The PCI Compliance Services supplement the Oracle Hospitality Cloud and Oracle Retail Cloud Security Practices and are described in the PCI Compliance Services document available at using the following path: Search Knowledge Base > (Software as a Service (SaaS) Documentation). Oracle Hospitality s_v Page 17

18 Oracle Hospitality OPERA Enterprise Standard Per Guest Room Part #: B85341 Users of the Oracle Hospitality OPERA Enterprise Standard are authorized to access all of the modules and features of this Oracle as outlined in the Program Documentation, including: You may use or enable up to 55 features of this Oracle. Users are also authorized to access the following: Oracle Hospitality OPERA Mobile Oracle Hospitality OPERA Export Files Oracle Hospitality OPERA Back Office Basic Membership functionality for Frequent Guest and Flyer Commission Handling Multi-property Profiles and Configuration Multi-property Cross Reservation OPERA internal Interfaces OPERA Interfaces to Oracle Hospitality Point of Sale A maximum of 6 Property Level Interfaces from the list below are included in this Oracle and must be selected prior to the commencement of services. Any additional Property Level Interfaces may be purchased separately subject to additional fees. Oracle Hospitality OPERA Building Management System Interface Oracle Hospitality OPERA Call Accounting System Interface Oracle Hospitality OPERA Electronic Funds Transfer Interface Oracle Hospitality OPERA Key Services System Interface Oracle Hospitality OPERA Minibar System Interface Oracle Hospitality OPERA Voice Mail System Interface Oracle Hospitality OPERA Point of Sale System Interface Oracle Hospitality OPERA Telephony Management System Interface Oracle Hospitality OPERA Video Services Interface Oracle Hospitality OPERA Internet Posting System Interface Oracle Hospitality OPERA Miscellaneous System Interface Oracle Hospitality s_v Page 18

19 The configuration of the Property Level Interfaces requires installation of a software agent on hardware at Your site. It is Your responsibility to acquire the necessary hardware as specified in the Program Documentation and maintain the software agent and hardware for these Interfaces. Additional services and fees may apply if you choose to change the Property Level Interfaces chosen. A maximum of 4 Interfaces to customer proprietary applications are included in this service. Proprietary applications are defined as customer s in-house built applications that are supported by the customer s corporate office. Proprietary applications do not include interfaces to generally available applications of third party vendors. Limitations and Restrictions: The following Oracle s cannot be purchased in conjunction with Oracle Hospitality OPERA Enterprise Standard Oracle Hospitality OPERA Customer Loyalty Tracking Oracle Hospitality OPERA Central Sales Oracle Hospitality Venue Management Oracle Hospitality OPERA Advanced Reporting and Analytics Oracle Hospitality OPERA Sales and Catering Reporting and Analytics Oracle Hospitality OPERA Multiproperty Cross Postings Oracle Hospitality OPERA Vacation Ownership System Oracle Hospitality OPERA EFT Dynamic Currency Conversion Oracle Hospitality OPERA Electronic Signature Capture for Orion Software Oracle Hospitality OPERA Address Cleansing Vendor Integration Oracle Hospitality OPERA Virtual Room Numbers (Direct Inward Dialing) Oracle Hospitality OPERA Comp Accounting Oracle Hospitality OPERA for Roomkey.com Online Travel Agency Interface This Oracle has the following restriction: Credit Card Vault/Tokenization Functionality Needs to be activated for all properties belonging to the same Chain Code and all properties are required to use the same payment provider. You must separately purchase Oracle Cloud Professional Services to set up and configure the Oracle Hospitality OPERA Enterprise Standard prior to use. Usage Limits: The Oracle Hospitality OPERA Enterprise Standard is subject to usage limits based on: a maximum number of guest rooms as defined in Your order with a minimum requirement of 20,000 rooms for the provisioned Environment. 2 dedicated Environments: 1 Production and 1 Non-Production, provisioned by Oracle Service Level Targets: For purposes of Disaster Recovery and System Availability Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets for the Production Environment: Recovery Time Objective (RTO) Recovery Point Objective (RPO) Target System Availability Oracle Hospitality s_v Page 19

20 Oracle Hospitality OPERA Enterprise Standard 4 hours 1 hour 99.7% The Service Level Targets do not apply to the Non-Production Environment(s). The Target System Availability does not apply in the event of a declared disaster. The Recovery Time and Recovery Point Objectives do not apply to customizations or third party software. Service Specific Variations: The following service specific variations take precedence over any contrary terms in Oracle Cloud policies, service specifications and orders. The Oracle Payment Card Industry Compliance Services ( PCI Compliance Services ) document applies to this Oracle. The PCI Compliance Services consist of certain controls to address the requirements of the Payment Card Industry (PCI) Data Security Standards for designated Oracle s. The PCI Compliance Services supplement the Oracle Hospitality Cloud and Oracle Retail Cloud Security Practices and are described in the PCI Compliance Services document available at using the following path: Search Knowledge Base > (Software as a Service (SaaS) Documentation). Oracle Hospitality OPERA Property Premium Per Guest Room Part #: B81300 Users of the Oracle Hospitality OPERA Property Premium are authorized to access all of the modules and features of this Oracle as outlined in the Program Documentation, including: Profiles Reservations Check in/ Check out Cashiering Accounts Receivable Room Management Reporting Property Configuration Oracle Hospitality s_v Page 20

21 Users are also authorized to access the following modules and features: Basic Membership functionality for Frequent Guest and Flyer Commission Handling Cross-property/multi-property profiles and configuration OPERA internal Interfaces OPERA Interfaces to Oracle Hospitality Point of Sale You must separately purchase Oracle Cloud Professional Services to set up and configure this Oracle prior to use. Limitations and Restrictions: The following Oracle s cannot be purchased in conjunction with Oracle Hospitality OPERA Property Premium Oracle Hospitality Venue Management Oracle Hospitality OPERA Advanced Reporting and Analytics Oracle Hospitality OPERA Sales and Catering Reporting and Analytics Usage Limits: The Oracle Hospitality OPERA Property Premium is subject to usage limits based on: a maximum number of Guest Rooms as defined in Your order. 2 environments 1 Production and 1 Non-Production, provisioned by Oracle. Service Level Targets: For purposes of Disaster Recovery and System Availability Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets for the Production Environment: Recovery Time Objective (RTO) Recovery Point Objective (RPO) Target System Availability Oracle Hospitality OPERA Property Premium 4 hours 1 hour 99.5% The Service Level Targets do not apply to the Non-Production Environment(s). The Target System Availability is based on a 10:1 room/ user ratio and does not apply if the room/ user ratio is exceeded or in the event of a declared disaster. The Recovery Time and Recovery Point Objectives do not apply to customizations or third party software. Service Specific Variations: Oracle Hospitality s_v Page 21

22 The following service specific variations take precedence over any contrary terms in Oracle Cloud policies, service specifications and orders. The Oracle Payment Card Industry Compliance Services ( PCI Compliance Services ) document applies to this Oracle. The PCI Compliance Services consist of certain controls to address the requirements of the Payment Card Industry (PCI) Data Security Standards for designated Oracle s. The PCI Compliance Services supplement the Oracle Hospitality Cloud and Oracle Retail Cloud Security Practices and are described in the PCI Compliance Services document available at using the following path: Search Knowledge Base > (Software as a Service (SaaS) Documentation). Oracle Hospitality OPERA Property Standard Per Guest Room Part #: B81301 Users of the Oracle Hospitality OPERA Property Standard are authorized to access the following modules and features: You may use or enable up to 55 features of this Oracle. This s is intended for smaller Properties or Properties offering limited services. Users are also authorized to access the following modules and features: Basic Membership functionality for Frequent Guest and Flyer Commission Handling Cross-property/multi-property profiles and configuration OPERA internal Interfaces OPERA Interfaces to Oracle Hospitality Point of Sale You must separately purchase Oracle Cloud Professional Services to set up and configure this Oracle prior to use. Limitations and Restrictions: The following Oracle s cannot be purchased in conjunction with Oracle Hospitality OPERA Property Standard Oracle Hospitality Venue Management Oracle Hospitality OPERA Advanced Reporting and Analytics Oracle Hospitality s_v Page 22

23 Oracle Hospitality OPERA Sales and Catering Reporting and Analytics Usage Limits: The Oracle Hospitality OPERA Property Standard is subject to usage limits based on: a maximum number of guest rooms as defined in Your order. Up to 55 features (based on the features contained in the core Oracle Hospitality OPERA Property Premium as outlined in the Program Documentation) may be enabled per property. 2 environments 1 Production and 1 Non-Production, provisioned by Oracle. Service Level Targets: For purposes of Disaster Recovery and System Availability Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets for the Production Environment: Recovery Time Objective (RTO) Recovery Point Objective (RPO) Target System Availability Oracle Hospitality OPERA Property Standard 4 hours 1 hour 99.5% The Service Level Targets do not apply to the Non-Production Environment(s). The Target System Availability is based on a 10:1 room/ user ratio and does not apply if the room/ user ratio is exceeded or in the event of a declared disaster. The Recovery Time and Recovery Point Objectives do not apply to customizations or third party software. Service Specific Variations: The following service specific variations take precedence over any contrary terms in Oracle Cloud policies, service specifications and orders. The Oracle Payment Card Industry Compliance Services ( PCI Compliance Services ) document applies to this Oracle. The PCI Compliance Services consist of certain controls to address the requirements of the Payment Card Industry (PCI) Data Security Standards for designated Oracle s. The PCI Compliance Services supplement the Oracle Hospitality Cloud and Oracle Retail Cloud Security Practices and are described in the PCI Compliance Services document available at using the following path: Search Knowledge Base > (Software as a Service (SaaS) Documentation). Oracle Hospitality s_v Page 23

24 Oracle Hospitality OPERA Property Lite Per Guest Room Part #: B81302 Users of the Oracle Hospitality OPERA Property Lite are authorized to access the following modules and features: You may use or enable up to 30 features of this Oracle. This s is intended for smaller Properties or Properties offering limited services. Users are also authorized to access the following modules and features: Basic Membership functionality for Frequent Guest and Flyer Commission Handling Cross-property/multi-property profiles and configuration OPERA internal Interfaces OPERA Interfaces to Oracle Hospitality Point of Sale You must separately purchase Oracle Cloud Professional Services to set up and configure this Oracle prior to use. Limitations and Restrictions: The following Oracle s cannot be purchased in conjunction with Oracle Hospitality OPERA Property Lite Oracle Hospitality Venue Management Oracle Hospitality OPERA Advanced Reporting and Analytics Oracle Hospitality OPERA Sales and Catering Reporting and Analytics Usage Limits: The Oracle Hospitality OPERA Property Lite is subject to usage limits based on: a maximum number of guest rooms as defined in Your order. Up to 30 features may be enabled per property outlined in the Program Documentation 2 environments 1 Production and 1 Non-Production, provisioned by Oracle. Service Level Targets: For purposes of Disaster Recovery and System Availability Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets for the Production Environment: Recovery Time Objective (RTO) Recovery Point Objective (RPO) Target System Availability Oracle Hospitality s_v Page 24

25 Oracle Hospitality OPERA Property Lite 4 hours 1 hour 99.5% The Service Level Targets do not apply to the Non-Production Environment(s). The Target System Availability is based on a 15:1 room/ user ratio and does not apply if the room/ user ratio is exceeded or in the event of a declared disaster. The Recovery Time and Recovery Point Objectives do not apply to customizations or third party software. Service Specific Variations: The following service specific variations take precedence over any contrary terms in Oracle Cloud policies, service specifications and orders. The Oracle Payment Card Industry Compliance Services ( PCI Compliance Services ) document applies to this Oracle. The PCI Compliance Services consist of certain controls to address the requirements of the Payment Card Industry (PCI) Data Security Standards for designated Oracle s. The PCI Compliance Services supplement the Oracle Hospitality Cloud and Oracle Retail Cloud Security Practices and are described in the PCI Compliance Services document available at using the following path: Search Knowledge Base > (Software as a Service (SaaS) Documentation). Oracle Hospitality OPERA Sales and Catering Premium Per Guest Room Part #: B81323 Users of the Oracle Hospitality OPERA Sales and Catering Premium are authorized to access the following modules and features: Account and Contact Management Activity Management Potentials and Dashboard Block and Event Management Advanced Catering Packages and Resources Handling Function Diary Attendee Management Posting functionality which enables the user to be able to post Sales and Catering data directly to the posting master Oracle Hospitality s_v Page 25

26 Users are also authorized to access the following modules and features: Cross-property/multi-property configuration OPERA internal Interfaces You must separately purchase Oracle Cloud Professional Services to set up and configure this Oracle prior to use. Limitations and Restrictions: The following Oracle s cannot be purchased in conjunction with Oracle Hospitality OPERA Sales and Catering Premium : Oracle Hospitality OPERA Advanced Reporting and Analytics Oracle Hospitality OPERA Sales and Catering Reporting and Analytics Usage Limits: The Oracle Hospitality OPERA Sales and Catering Premium is subject to the following usage limits: a maximum number of Guest Rooms as defined in Your order. 2 environments 1 Production and 1 Non-Production, provisioned by Oracle. Service Level Targets: For purposes of Disaster Recovery and System Availability Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets for the Production Environment: Recovery Time Objective (RTO) Recovery Point Objective (RPO) Target System Availability Oracle Hospitality OPERA Sales and Catering Premium 4 hours 1 hour 99.5% The Service Level Targets do not apply to the Non-Production Environment(s). The Target System Availability does not apply in the event of a declared disaster. The Recovery Time and Recovery Point Objectives do not apply to customizations or third party software. Service Specific Variations: The following service specific variations take precedence over any contrary terms in Oracle Cloud policies, service specifications and orders. The Oracle Payment Card Industry Compliance Services ( PCI Compliance Services ) document applies to this Oracle. The PCI Compliance Services consist of certain controls to address the requirements of the Payment Card Industry (PCI) Data Security Standards for designated Oracle s. Oracle Hospitality s_v Page 26

27 The PCI Compliance Services supplement the Oracle Hospitality Cloud and Oracle Retail Cloud Security Practices and are described in the PCI Compliance Services document available at using the following path: Search Knowledge Base > (Software as a Service (SaaS) Documentation). Oracle Hospitality OPERA Sales and Catering Standard Per Guest Room Part #: B81324 Users of the Oracle Hospitality OPERA Sales and Catering Standard are authorized to access the following modules and features: Account and Contact Management Activity Management Potentials and Dashboard Block and Basic Event Management Function Diary Attendee Management Users are also authorized to access the following modules and features: Cross-property/multi-property configuration OPERA internal Interfaces You must separately purchase Oracle Cloud Professional Services to set up and configure this Oracle prior to use. Limitations and Restrictions: The following Oracle s cannot be purchased in conjunction with Oracle Hospitality OPERA Sales and Catering Standard : Oracle Hospitality OPERA Advanced Reporting and Analytics Oracle Hospitality OPERA Sales and Catering Reporting and Analytics Oracle Hospitality s_v Page 27

28 Usage Limits: The Oracle Hospitality OPERA Sales and Catering Standard is subject to the following usage limits: a maximum number of Guest Rooms as defined in Your order. 2 environments 1 Production and 1 Non-Production, provisioned by Oracle. Service Level Targets: For purposes of Disaster Recovery and System Availability Level as described in the Oracle Cloud Policies referenced below, this Oracle has the following Service Level Targets for the Production Environment: Oracle Hospitality OPERA Sales and Catering Standard Recovery Time Recovery Point Target System Objective (RTO) Objective (RPO) Availability 4 hours 1 hour 99.5% The Service Level Targets do not apply to the Non-Production Environment(s). The Target System Availability does not apply in the event of a declared disaster. The Recovery Time and Recovery Point Objectives do not apply to customizations or third party software. Service Specific Variations: The following service specific variations take precedence over any contrary terms in Oracle Cloud policies, service specifications and orders. The Oracle Payment Card Industry Compliance Services ( PCI Compliance Services ) document applies to this Oracle. The PCI Compliance Services consist of certain controls to address the requirements of the Payment Card Industry (PCI) Data Security Standards for designated Oracle s. The PCI Compliance Services supplement the Oracle Hospitality Cloud and Oracle Retail Cloud Security Practices and are described in the PCI Compliance Services document available at using the following path: Search Knowledge Base > (Software as a Service (SaaS) Documentation). Oracle Hospitality OPERA Sales and Catering Lite Per Guest Room Part #: B81326 Oracle Hospitality s_v Page 28