3D SAFETY FREQUENTLY ASKED QUESTIONS - FAQS

Transcription

1 3D SAFETY FREQUENTLY ASKED QUESTIONS - FAQS 3D Safety PO Box 650 Botany NSW 1455 T: F:

2 FREQUENTLY ASKED QUESTIONS (FAQS) The answers are based on a Windows 7 operating system and Google Chrome internet browser Contents 1. THE PHOTO WILL NOT UPLOAD, WHAT DO I DO? 2. MY CLIENT CAN T SEE MY PLANT ITEM, WHAT DO I DO? 3. MY CLIENT CAN T SEE MY PEOPLE, WHAT DO I DO? 4. THE ORIENTATION IS GOING BACK TO THE SAME SLIDE OR I CAN T PROGRESS IN THE ORIENTATION. 5. CAN YOU TELL ME IF A PERSON HAS DONE THE ORIENTATION? 6. HOW CAN I ADD A PERSON FOR AN ORIENTATION? 7. HOW CAN I BUY ACTIVATION CODES? 8. THE PAYMENT SCREEN WON T ACCEPT MY AMERICAN EXPRESS? 9. THE PAYMENT SCREEN IS GIVING ME AN ERROR CODE 51, WHAT DOES THIS MEAN? 10. I BOUGHT THE WRONG ACTIVATION CODE, WHAT DO I DO? 11. WHY DO I HAVE TO HAVE SEPARATE PROJECT SITES? 12. WHAT DOES FOR REVIEW MEAN ON MY PEOPLE, PLANT OR INSURANCE PAGE? For additional help 3D Safety Support Team support@3dsafety.com.au Phone: Help / Instructional Documents Located here (when logged in to the 3D Safety System): Page 2

3 Question 1: The photo will not upload. A1. Is your photo in the wrong orientation? Rotate the image on your hard drive by right clicking on the file from where it is saved. Now attempt the upload. A2. Ensure the photo is less than 4MB and less than 2500 pixels wide. When viewing the saved file select the photo file and the dimensions and size will be displayed. A3. Photos must be well lit, have a plain background and the individual should preferably not have glasses or a hat or helmet on, and should avoid wearing hi-vis clothing. These are all contributing factors to the retinal recognition software not allowing a photo upload. A4. Photos must be a digital file, they cannot be scans of images. We suggest you take a photo on a camera, or smart phone, and use that to upload. A5. Lastly, if the above options do not work, please the photo to support@3dsafety.com.au Question 2: My client can t see my Plant item, what do I do? A1. Ensure you have allocated the Plant to the Project. Open the plant record in your PLANT page and go to the Allocate to Project tab. Tick the box next to the relevant project. Onsite and Offsite are optional to manage. Page 3

4 Question 3: My client can t see my People, what do I do? A1. Ensure you have correctly registered for that project and that your system has not expired. A2. Ensure the worker is on your People page. Check if your employee has been allocated to the project. Click on the employee s profile and go to Projects tab to check if the relevant project has been added. A3. If applicable, ensure the worker has completed the online orientation or registration. Question 4: The orientation is going back to the same slide OR I can t progress in the orientation. A1. You will need to RESTART your internet browser - this is important as it will clear any internet background memory 1. Go to: 2. Enter your 6-letter code (this is unique per person, per orientation) 3. Read and agree to the declaration 4. Tick both boxes and click NEXT 5. Click on the Get Safety Code SMS tab (this code expires after 2 minutes, get a new one to reaccess the orientation) 6. Enter the 4-digit safety code 7. Complete the Required Information and click Save 8. Upload the required documents 9. Click Continue Induction - this should take you to where you left off Question 5: Can you tell me if a person has done the orientation? A1. Click the REPORTS button on the Home page and select Online Orientations Report. Now clear the date fields and click filter this will list all of the people within your organisation who have completed the orientation. Your user permissions will determine if you can access this. A2. You can also go to People Online Orientation Report as this will also take you to the Orientation report: Your user permissions will determine if you can access this. Page 4

5 Question 6: How can I add a person for an Orientation? A1. See our HELP document People Section. A2. Go to People and click the red NEW to add a new worker to the list. Complete the required information and click SAVE. Follow the link to Upload attachments for WORKER. Go back to your People page and, in the Activation Code column, click Assign a code. Update the project and assign there will now be a 6-letter code for that worker. Click Notify Inductees by SMS and to send a text message and to the worker which will give them a link to start the Orientation, and provide them with their 6-letter code. Your user permissions will determine if you can access this. A3. If you don t have any activation codes to assign see question 7 below. Question 7: How can I buy activation codes? A1. Go to Admin Purchase Purchase: A2. Go to People My People Purchase Orientation Activation Codes Question 8: The payment screen won t accept my American Express? A1. We do not accept American Express. Please the Support Team at support@3dsafety.com.au to request an invoice for payment via EFT. We only accept MasterCard and Visa. Question 9: The payment screen is giving me an Error Code 51, what does this mean? A1. An Error Code 51 indicates insufficient funds. Please communicate with your card issuer to confirm your balance is sufficient to proceed with your nominated purchase. A1. If you receive a different error code, please take a screenshot and support@3dsafety.com.au Page 5

6 Question 10: I bought the wrong activation code, what do I do? A1. Please support@3dsafety.com.au and let the support team what you need to exchange. The activation codes do not expire and you can use them as long as your system is active. They can be used for future orientations for your client. Alternatively, if you wish to exchange the activation codes for a different client's online orientation, please let us know the details. If they are of equal value, we can accommodate the exchange. Question 11: Why do I have to have separate project sites? A1. Safety compliance is separate and different for each individual project. Question 12: What does For Review mean on my People, Plant or Insurance page? A1. There are two columns in these pages, My Audit and Project Audit. The Project Audit relates to the Principal Contractor, your client, completing their review and audit of your compliance documentation. The My Audit relates to your own internal review for documents uploaded in your company system. This permits you to set expiry dates for your compliance documentation. To do this, simply open the record (the worker, or the plant item, or the insurance document) and click on the red pencil next to the document to be reviewed. Here you can Accept or Reject, then select a date or reason and then submit the review. An example of a People Record Review is below: Page 6

7 Question 13: I can t see the option to Upload or Review a worker s documents. A1. Contact the administrator for your system. You need to get more permissions allocated to your username. They can go in and change your permissions by following these steps: 1. Go to ADMIN Account Settings Manage Permissions 2. Go to Staff Documents tab and select project from the drop-down list 3. Add the user under by clicking on View option under Users and Save 4. Log-out, restart your browser. 5. Login and check if you have the Upload or Review option. Page 7