So that, we can close the Long Pending ( More than 1 year ) Complaints LT & LT
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1 From: Sent: 22 July :57 To: Cibi Chakaravarthi K.R; Rahul kumar Dubey; Senthil Kumar Cc: Ravindran G (Ravindran.G@lntvalves.com); Karthikeyan S; Mariappan M; Mahalakshmi B; Hari K S; Parthasarathy M S; Rangaprasad S; Kalathiappan E; Srinivasan G; SUBRAMANIAM N; Senthil Kumar P; Radhakrishnan G; Rohith G; 'Azhagu Shanmugam Ap' (apa.shanmugam@lntvalves.com); Anand T; 'Raja Chacko' (Raja.Chacko@Lntvalves.com); Srinivasan V; S.M. Balaji Subject: RE: LT JP NIGRIE - TURBINE SVG Attachments: RE: Open complaints action required by May 17 JP Nigirie lobe valve repair status - Reg Dear Rahul, Awaiting for your reply. Both SVG & LSV valves were rectified & readily available. Kindly get the customer clearance as per attached mail to dispatch them back to site. Based on your reply, we move the Globe valve to painting. So that, we can close the Long Pending ( More than 1 year ) Complaints LT & LT QA From: Cibi Chakaravarthi K.R Sent: 15 July :03 To: Rahul kumar Dubey <Rahul.dubey@lntvalves.com> <Kalathi.E@lntvalves.com>; Srinivasan G <Srinivasan.G@lntvalves.com>; SUBRAMANIAM N <SUBRAMANIAM.N@lntvalves.com>; <Rajesh.Selva@lntvalves.com>; Senthil Kumar P <Senthil.p@Lntvalves.com> Dear Rahul, Can you please check with Customer regarding the dispatch and confirm. Regards Cibi Chakaravarthi K.R. L&T valves 1
2 From: Senthil Kumar P Sent: Friday, July 14, :10 PM To: <Rajesh.Selva@lntvalves.com>; Cibi Chakaravarthi K.R <Cibi.C.K.R@Lntvalves.com>; Rahul kumar Dubey <Rahul.dubey@lntvalves.com> <Kalathi.E@lntvalves.com>; Srinivasan G <Srinivasan.G@lntvalves.com>; SUBRAMANIAM N <SUBRAMANIAM.N@lntvalves.com> Cibi, Now the valve were moved to painting, kindly check and confirm is there any FREE sale order reference for this valves, so that we can able to take BDN and arrange for physical movement after getting customer clearance. Pl. confirm. Thanks & PSKU From: Sent: Friday, July 14, :38 AM To: Cibi Chakaravarthi K.R <Cibi.C.K.R@Lntvalves.com>; Rahul kumar Dubey <Rahul.dubey@lntvalves.com> <Kalathi.E@lntvalves.com>; Srinivasan G <Srinivasan.G@lntvalves.com>; Senthil Kumar P <Senthil.p@Lntvalves.com>; SUBRAMANIAM N <SUBRAMANIAM.N@lntvalves.com> Dear Cibi, Refer Below Mail. Kindly get customer approval to dispatch the below valves back to site. So that, we can close the Long Pending Complaints LT & LT From: Sent: 10 July :37 To: Cibi Chakaravarthi K.R <Cibi.C.K.R@Lntvalves.com>; Rahul kumar Dubey <Rahul.dubey@lntvalves.com> <Kalathi.E@lntvalves.com>; Srinivasan G <Srinivasan.G@lntvalves.com>; Senthil Kumar P <Senthil.p@Lntvalves.com>; SUBRAMANIAM N <SUBRAMANIAM.N@lntvalves.com> 2
3 Dear Cibi, Valve is Rectified, Tested Ok & ready available. Please check with customer for dispatch of the same. Also LSV is ready for dispatch. We can dispatch both the valves based on your clearance. From: Sent: 29 May :57 To: Kalathiappan E <Kalathi.E@lntvalves.com>; Srinivasan G <Srinivasan.G@lntvalves.com>; Senthil Kumar P <Senthil.p@Lntvalves.com>; SUBRAMANIAM N <SUBRAMANIAM.N@lntvalves.com> <Karthikeyan.S@lntvalves.com>; Mahalakshmi B <Mahalakshmi.B@lntvalves.com>; Hari K S <Hari.KS@lntvalves.com>; Cibi Chakaravarthi K.R Rangaprasad S <rangaprasad.s@lntvalves.com>; Praveen Arora <Praveen.Arora@lntvalves.com> Gentle Reminder From: Sent: Saturday, May 20, :42 AM To: Kalathiappan E <Kalathi.E@lntvalves.com>; Srinivasan G <Srinivasan.G@lntvalves.com>; Senthil Kumar P <Senthil.p@Lntvalves.com> <Karthikeyan.S@lntvalves.com>; Mahalakshmi B <Mahalakshmi.B@lntvalves.com>; Hari K S <Hari.KS@lntvalves.com>; Cibi Chakaravarthi K.R Rangaprasad S <rangaprasad.s@lntvalves.com>; Praveen Arora <Praveen.Arora@lntvalves.com> Gentle Reminder : Kindly update the Status of Rework please. Valve is waiting for Rework More than 6 Months. 3
4 Kindly take it in priority, we need to close this by end of this month as per our earlier discussions. From: Sent: Tuesday, May 02, :10 AM To: Kalathiappan E <Kalathi.E@lntvalves.com>; Srinivasan G <Srinivasan.G@lntvalves.com>; Senthil Kumar P <Senthil.p@Lntvalves.com> <Mahalakshmi.B@lntvalves.com>; Hari K S <Hari.KS@lntvalves.com>; Cibi Chakaravarthi K.R Rangaprasad S <rangaprasad.s@lntvalves.com> As Discussed Last Week, Kindly complete this Rework latest by this Week. Thank you. From: Sent: Thursday, April 13, :07 PM To: Kalathiappan E <Kalathi.E@lntvalves.com> <Mahalakshmi.B@lntvalves.com>; Hari K S <Hari.KS@lntvalves.com>; Cibi Chakaravarthi K.R Rangaprasad S <rangaprasad.s@lntvalves.com>; Srinivasan G <Srinivasan.G@lntvalves.com> Gentle Reminder. Dear All, Request your action to close this long Pending Complaint. The Defective Valves received on from Site (Awaiting for Rework More than 6 months) Thank you. 4
5 From: Sent: Friday, April 07, :03 PM To: Kalathiappan E <Kalathi.E@lntvalves.com> <Mahalakshmi.B@lntvalves.com>; Hari K S <Hari.KS@lntvalves.com>; Cibi Chakaravarthi K.R Rangaprasad S <rangaprasad.s@lntvalves.com>; Srinivasan G <Srinivasan.G@lntvalves.com> Dear EK Sir, Please arrange the rectification of the valve received from Site. From: Sent: Monday, January 23, :42 AM To: MV Ramana <MV.Ramana@lntvalves.com>; Rangaprasad S <rangaprasad.s@lntvalves.com>; Sriram V <sriram.v@lntvalves.com>; Kalathiappan E <Kalathi.E@lntvalves.com> <Mahalakshmi.B@lntvalves.com>; Hari K S (Hari.KS@lntvalves.com) <Hari.KS@lntvalves.com>; Cibi Chakaravarthi K.R <partha.ms@lntvalves.com> Importance: High Refer Attached various mails on this Complaint LT This complaint was Re opened on 27 Jun 2016 after repeated issues reported The Defective 8" 2500 Cl Valve Received from Site on Sep For Getting this valves back from the site, I have followed with Service Engineers more than 2 Mionths From 22 Sep 16 after receipt of valves, I have made action Plan & I am repeatedly following with the Product group for rectification by Mail & Personal Follow ups at Shop Floor. EK Sir : As discussed, the rework of the valves need to be completed latest by
6 With Best Regards Rajesh. S Quality Assurance Original Message From: MV Ramana Sent: Saturday, January 21, :59 PM To: Rangaprasad S; ; Sriram V Cc: Ravindran G; Kumaradevan S; Karthikeyan S SRP SKN Who should be approached to get this complaint closed in portal, if the issues are addressed Why is Product Head or QA head or supposed single point contact for complaints at the Plant or the CMT Head silent and indifferent. Thanks/ MVR Original Message From: MV Ramana Sent: Friday, December 30, :30 PM To: Rangaprasad S <rangaprasad.s@lntvalves.com>; <Rajesh.Selva@lntvalves.com> Subject: LT JP NIGRIE TURBINE SVG What is to be done to close this complaint in portal, if customer issues are addressed Thanks/ MVR Original Message From: MV Ramana Sent: Monday, March 7, :40 PM 6
7 Subject: Thanks/ MVR 7
Rajesh S. Regards, VigneshWaran N Quality control L&T Valves. Senthil Sir, Please Find attached test certs for the Returned Valves.
From: Sent: To: Cc: Subject: Attachments: Importance: Tuesday, May 16, 2017 8:55 AM Senthil Kumar; Umesh N Kannan S; Govindharaj M; Mahalakshmi B; Mohamed Ismail S; Sgunasekaran; Vivek Anand; VAMS-FCPC;
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