OPIS CONFERENCES FAQs

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1 OPIS CONFERENCES FAQs I have a specific question: How can I speak with someone at OPIS directly? Customer service representatives are standing by to answer all of your conference related questions. Please call or registrar@opisnet.com. For international calls, please call or registrar@opisnet.com. I would like to speak to someone in Spanish. Para hablar con un representante en español, por favor llame a y presione 9. Calls from within Mexico: call / Llamadas dentro de México: llame a calls: call and press 9 / Llamadas internacionales: llame a y presione 9 Where can I find the conference agenda? Once you have arrived at our OPIS events page ( and clicked on the specific event link, you will find a tab at the top of the page titled agenda. Here you can find all of our confirmed speakers and topics outlined in detail. We add to our programs often, so be sure to check back for updates! Can OPIS send me a list of attendees? In most instances, we are unable to accommodate requests for attendee lists prior to the start of the conference unless otherwise noted. Due to the nature of certain events (i.e. OPIS NGL Summit), we provide a rolling list of registrants on the event website. Please energy-marketing@opisnet.com if you are unsure if an attendee list for a specific event will be provided beforehand. Otherwise, all paid attendees will receive an updated attendee list on the first day of the conference.

2 Will printed materials be available onsite? Printed course materials will not be available onsite; however, wireless internet will be available for you to access the presentations during the course. Please remember to bring your internet-ready laptop, tablet or smartphone to the course to ensure you are getting the most accurate and up-to-date training materials. Sometimes it is necessary to make updates to the presentation slides, so by bringing your electronic device, we can instantly provide you with the most updated slides - live. I will not be able to attend the conference - can I still purchase the materials? At this time, OPIS does not offer conference materials for a discounted price. However, you are welcome to purchase presentations for the full price of registration, even if you do not attend. Does the conference take place on-site at the hotel? Yes. The hotel listed on the event website will be where all general session/networking events take place, unless otherwise noted. Is there a dress code for the conference? We encourage attendees to dress business casual, however certain events might suggest a more casual dress code, e.g. a beach party or golf event. Our events staff will always communicate these kinds of changes to attendees prior to the conference. Does OPIS offer parking validation at the conference hotel? At this time, OPIS does not validate parking for attendees at any of our events. Please contact the venue directly for more information on their parking policies and prices. Does OPIS provide meals/refreshments during the conference? Yes, OPIS provides all attendees with breakfast, lunch, and snacks during any full day of an event. Breakfast and snacks are provided to attendees during all half-day programs adjourning before 1 p.m. Does OPIS provide access for attendees with disabilities? OPIS endeavors to provide access to anyone who attends our events. Please opisconf@opisnet.com so that we may arrange for your specific needs and accommodations with the venue. I have specific dietary needs - should I provide them to OPIS in advance? Yes, we are happy to accommodate your dietary needs for conference-related meals. Please opisconf@opisnet.com with your information and specific needs so that we may communicate directly with the hotel in advance of your arrival. I would like to speak at a conference - whom should I contact? We continue to offer the industry s best education at our events, and look forward to hearing your ideas. Please Brit Elizalde-Kern at belizalde-kern@opisnet.com with your contact information and a general outline of your suggested topic.

3 I am interested in sponsoring an OPIS event whom should I contact? Sponsoring an OPIS conference or event is the ideal method to increase your brand awareness, customer base and sales. Sponsorship opportunities are available to fit every level of marketing communications budget - please David Coates at dcoates@opisnet.com for more details and information. How can I find out about future OPIS events? Please contact the OPIS marketing department at energy-marketing@opisnet.com and we ll be sure to notify you when new events are announced. How can I provide feedback about an event I ve attended? We welcome your feedback! Please be sure to fill out the evaluation onsite at the event. If you have additional comments, please them to opisconf@opisnet.com. Is the cost of registration per person? Yes. The cost of registration equals one pass for one person. Where do I enter a discount code? You can enter a discount code at the end of the registration process on the Submit Payment page. Are discounts taken off of the price of full-registration or the early bird rate? All discounts are deducted from the full price of registration. If you need confirmation of what the total discounted price will be to register for an OPIS conference, please registrar@opisnet.com. When is payment required? Payment is required prior to the start of the conference. Please note that wire transfers and checks can take several days to post. Can I register more than one person with the same address? No. Unfortunately, our event registration software requires unique addresses for each attendee. I am registering my supervisor/colleagues - how can I stay updated on conference information? When registering, please be sure to click on the button that says, I am registering on behalf of this person. Alternatively, our customer service representatives would be happy to register you as an administrator. registrar@opisnet.com with your request.

4 I would like to let my colleague use my pass for sessions I don t plan on attending is this okay? We kindly request that if you are planning to attend an OPIS event, you purchase one pass per person. We do not allow multiple persons to share a registration under any circumstances. Do I have to bring a confirmation letter to the conference? No, that is not necessary. Simply head to the OPIS registration desk and we will verify all of your information onsite. What forms of payment does OPIS accept? OPIS accepts payments by check, wire, and all major credit cards. I would like to register. How do I make a payment online? Towards the end of the registration process, select either Credit Card or Bill Me options. The credit card option will prompt you to enter your credit card details and finalize payment. The Bill Me option will prompt OPIS to send you an invoice. I am registered for the event, but I need to pay. How do I make a payment online? 1. Go to 2. Find the individual event you are attending. 3. Navigate to the register page and click the Register button. 4. Select Already Registered? 5. Follow the prompt requesting your confirmation number and address. 6. Select submit payment online on the registration details page. Does OPIS offer one-day passes or partial registrations? Unless otherwise noted, OPIS does not offer one-day passes or partial registrations. I won t be able to attend the conference - how can I cancel my registration? We are sorry to hear that. Please be sure to registrar@opisnet.com with your information and we would be happy to cancel your registration. Please be sure to note our cancellation policy, a fee might apply. Registrants who do not cancel in writing or do not attend will be responsible for the full registration fee.

5 Can I substitute a registrant past the cancellation date? Yes, we are happy to accommodate substitutions past the cancellation date. How can I add/substitute an attendee? Please registrar@opisnet.com with the full name, job title, address, and phone number of the substitution. If the company name and address of the substitution are different from the original registrant, please be sure to note those changes in your . How can I update my title or contact information? Please the updated information to registrar@opisnet.com. Do I need to call the hotel to cancel my reservation separately? Yes. OPIS cannot cancel hotel reservations on your behalf. Please be sure to contact the hotel directly to cancel. Can you adjust my invoice to have all registrants listed on one invoice? At this time, we are unable combine invoices for multiple registrants; however, we would be happy to send it in a single PDF file. Can OPIS provide me with an invitation letter for a work VISA? At this time, we cannot accommodate this request for our OPIS events. The conference hotel is all booked - what options do I have for lodging? We apologize for any inconvenience this may cause. Please note that once the room block is closed, we cannot guarantee availability in the conference hotel. Please our OPIS event planners at opisconf@opisnet.com and we will make every effort to assist you with your lodging needs. Is the cost of the hotel included in the event cost? Am I able to book a directly room through OPIS? No, we kindly request attendees arrange for their own hotel accommodations. Be sure to book before the deadline, or risk losing a spot in the OPIS room block. To ensure you are receiving the room block rate, be sure to use the link or phone number provided in your confirmation and/or event website. Does OPIS provide a shuttle between my hotel and the meeting location? Generally, no. For larger events, OPIS staff will communicate any plans to provide transportation between outside hotels and the convention center. Please contact our conference planners at opisconf@opisnet.com for more information.