DP World Customer Portal. User manual

Transcription

1 DP World Customer Portal User manual

2 CONTENTS Version Control... 2 Introduction... 3 Accessing DP World Customer Portal... 4 Subscription and Registration... 4 How to Login to DP World Customer Portal... 7 Navigating DP WorLd Customer Portal... 9 Managing your account... 9 How to update your user details or Password... 9 Report Services How to view or download OR Book a report How to download a report How to Book a report Logging Off Support Online Help Contact Support Appendix Report summary DP World Customer Portal Page 1 of 23

3 VERSION CONTROL Version Date Author Revision Details /06/10 Marin Loo /06/10 Marin Loo /07/10 Marin Loo Included information about booking functionality of reports DP World Customer Portal Page 2 of 23

4 INTRODUCTION The DP World Customer Portal provides the latest information from DP World s Terminal Operating System in a form that is easy to access from any place in the world that has a connection to the Internet. It is designed for users of DP World s container terminals and bulk & general stevedoring facilities (shipping lines and agents), as well as their customers (i.e. importers, exporters and freight forwarders), regulatory agencies and other parties such as trucking contractors who have an interest in the movement of ships and cargo. DP World Customer Portal Page 3 of 23

5 ACCESSING DP WORLD CUSTOMER PORTAL SUBSCRIPTION AND REGISTRATION FOR NEW ORGANISATIONS To register for access to DP World Customer Portal, please follow the below instructions. 1. Go to 1-Stop website by entering the following URL- : in the address bar of your internet browser. This will load the 1-Stop home page. 2. To subscribe and register for access to DP World, click on the Subscribe/Register link on the top level menu 3. This will load the 1-Stop s subscription and registration page. DP World Customer Portal Page 4 of 23

6 4. Select An Organisation. 5. Select DP World Customer Portal under Service Family section. 6. Select the particular reporting service that you wish to apply for. Available reporting services for DP World Customer Portal include: a. DP World Carrier Reports: Access for Carriers to view general industry information relating to cargo at DPW Terminals b. DP World Shipping Line Reports: Access for Shipping Lines to view on-line secure reports for their own cargo c. DP World General Industry Reports: Access for Organisations to view general industry information relating to cargo at DPW Terminals DP World Customer Portal Page 5 of 23

7 7. Then select where your organization is located. 8. Enter your ABN. The ABN must be an approved ABN. 9. After completing the registration process, your registration details will go through an approval process by the 1-Stop administrator. 10. Once approved, your username and password details will be ed to you. FOR EXISTING ORGANISATIONS TO ADD NEW USERS OR ADD A NEW SERVICE If your company has already been registered for the DP World Customer Portal service and the required Reporting service, you can be added by your company administrator through the 1-Stop selfservice portal. You can also call the 1-Stop Help Desk on (available 24 hours a day, 7 days a week) or them on helpdesk@1-stop.biz to add you to register. If your company has already been registered as a 1-Stop subscriber but is not registered for the DP World Customer Portal service, please contact the 1-Stop Helpdesk. DP World Customer Portal Page 6 of 23

8 HOW TO LOGIN TO DP WORLD CUSTOMER PORTAL 1. Go to 1-Stop ( and using the login details ed to you, please enter your username and password in the Login box located on the top right hand corner. 2. Providing the details entered are valid, you will be logged into 1-Stop website. 3. Click on Launch menu item and then click on DP World Customer Portal menu item. 4. This will take you to the DP World Customer Portal site: DP World Customer Portal Page 7 of 23

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10 NAVIGATING DP WORLD CUSTOMER PORTAL Once you are logged onto DP World Customer Portal, you will be presented with the following sections: 1. The Top Level Menu Navigation. This will display the following options: News Terms & Conditions Help Booked Reports 2. The Left Menu Navigation. This will display the following options: A list of terminal sites When a site name is clicked on, it will load a list of available reports for the site. VBS When this is clicked on, it will load VBS home page. Container Enquiry/Storage Payment When this is clicked on, it will load the container enquiry screen which will allow you to query a particular container and the option to pay for any storage amount owed on it 3. The main content of the website. MANAGING YOUR ACCOUNT HOW TO UPDATE YOUR USER DETAILS OR PASSWORD 1. Click on My Account link located at the top right hand corner 2. This will bring up a new window and load the 1-Stop self-service portal with your user details. a. To update your user details such as address or phone numbers, click on Edit button. b. To change your password, click on change password link on the left menu. DP World Customer Portal Page 9 of 23

11 REPORT SERVICES Upon logging in, you can click on a terminal site name on the left menu navigation to view a list of available reporting services for the terminal. The reports page for each terminal is comprised of the following sections: Import Reports Export Reports Port Services Current Turnaround Times Latest News & Events for the terminal IMPORT AND EXPORT REPORTS Under the Import and Exports sections, there is a list of reports available for the site. Also depending on the type of user role that you have been registered as, you will only see reports that are relevant to your role. Please refer to the appendix section of this document for a brief description of each report. Detailed description of each report can be located in the FAQ section under the Help menu located in the top level navigation of the website. DP World Customer Portal Page 10 of 23

12 In addition to viewing these reports, the general Industry and shipping company users are also able to book versions of commonly used reports to be ed at pre-arranged times. PORT SERVICES Under Port Services, the following list of services is available: National Vessel Schedule This will load the 1-Stop s vessel schedule screen and only available for subscribed vessel schedule users. Please refer to CCD Support Guide. Please refer to CCD Support Guide. National Container Visibility This will load the 1-Stop s container visibility screen and only available for subscribed container visibility users. Please refer to CCD Support Guide. Container Enquiry - This will bring up a detailed view of an individual container record Trucking Area Cameras This will display images from trucking area cameras located at the site. At the moment, it is only available for Sydney Port Botany and Brisbane Fisherman Islands terminal. Site Contacts Main key contacts of the terminal site. CURRENT TURNAROUND TIMES This section displays the local time of the port and the Truck Turnaround times specific to the terminal. Truck Turnaround times is currently available for Fremantle and Sydney Port Botany Terminal. DP World Customer Portal Page 11 of 23

13 LATEST NEW & EVENTS FOR THE TERMINAL A scrolling list of news and events specific to the terminal site will be displayed in this section. 1. To view the content of the news item, click on the link. 2. This will bring up a screen with the full details of the selected news item. DP World Customer Portal Page 12 of 23

14 HOW TO VIEW OR DOWNLOAD OR BOOK A REPORT 1. To run a particular report, simply click on the report name. 2. This will load a new window. 3. Depending on the report, you may need to select some parameters first before you can view the report. a. In this case, select the required parameters and click on Apply button. This will return with a list of results matching your search criteria. 4. If no parameters are required to be selected first, the report will run automatically and display the results. Note: The report can also be: DP World Customer Portal Page 13 of 23

15 Downloaded as a CSV spreadsheet which you can save onto your computer. Or booked to be ed to you at a scheduled time or as a recurring event. HOW TO DOWNLOAD A REPORT 1. To download a report in to a spreadsheet, click on Actions menu item located at the top of the report. 2. Then select Export and then select * CSV ONESTOP (comma delimited). * Please note that there will be an enhancement in the near future to add a Download link which will download the correct format and you will not need to go through this menu. 3. This will bring up a pop-up dialog box. a. Click on Save button, if you want the report to be saved to your computer so that you are able to view it at a later time. b. Or click on Open, if you want to view the report without saving the file. c. Or click on Cancel, if you no longer wish to view the report. DP World Customer Portal Page 14 of 23

16 4. Clicking on Open or Save will open a spreadsheet of the report. DP World Customer Portal Page 15 of 23

17 HOW TO BOOK A REPORT You can book a report to be ed at a particular date/time or on a periodical basis. The report will be ed as a CSV attachment to the address set up in your account. Note: You can check the address as well other personal details that has been configured in your account by going to the My account link located at the top right hand corner of the main home page. From there you can change your address, personal details (eg: address) and password. 1. To book a report, run the required report as normal. Then click on Book this report link located at the top of the report. 2. This will bring up a screen with the following options to run the report. a. From: Depending on the report, there will be some parameters displayed (eg: terminal, vessel/voyage). These parameters are defaulted to the values you selected previously when you ran the report. However you can book a report for a different set of parameters if you want to, such as a different terminal or different vessel/voyage. b. Every: The day(s)for when you want the report to run. c. At: The time when you want the report to run d. Until: The final date to stop running your report. DP World Customer Portal Page 16 of 23

18 3. After selecting your options, click on Submit booking. This will bring up a confirmation page to notify that the report will run at the scheduled date/time and will be ed to your address once completed. Note: Ensure that the address is correct before submitting the booking. To update your address, just go to My Account link located at the top right hand corner of the main home page. 4. You can view all your scheduled bookings under Booked Reports link from the navigation menu from the main home page. 5. The booked report page will show all your booking subscriptions. You can delete any future and past scheduled bookings from this list by clicking on the Delete button. DP World Customer Portal Page 17 of 23

19 Note: Some reports can only be booked as they are considered long-running reports. These reports will take up to an hour to run from the scheduled time, therefore please factor in this delay when scheduling these types of reports. The long running reports include the following: a. Containers in Yard (total) b. Empties in yard (total) c. Containers on Storage (total) d. Hazardous in Yard (total) e. Reefer in yard (total). DP World Customer Portal Page 18 of 23

20 LOGGING OFF To log out of DP World customer portal, click on Log out link, which is located at the top right hand corner of the. SUPPORT ONLINE HELP The online Help and FAQs are available under FAQ section under the Help menu item. Here you will find a list of frequently asked questions and information about each report. CONTACT SUPPORT For help using the services or getting started, you can call the 1-Stop Help Desk 24 hours a day, 7 days a week on or them on helpdesk@1-stop.biz. DP World Customer Portal Page 19 of 23

21 APPENDIX REPORT SUMMARY Vessel movements Schedules for all terminals and bulk & general facilities Held containers Listing of containers currently held at terminals Containers on storage Listing of containers currently stored at terminals Export Receival Times Times for export receivals Import Delivery Times Times for import deliveries Container status Status report on an individual container Shipping line customers have access to the following on-line secure reports on their own cargo. Container History Detailed view containing historical information of an individual container Container Inquiry Detailed view of an individual container record Container Inquiry (Parks) Detailed information of an individual container Containers in Yard (by Line) Listing of all containers currently held in the yard Containers on Storage (by Line) Listing of containers for which storage charges now apply Daily Deliveries Listing of cargo delivered out of the facility Daily Receivals Listing of cargo received into the facility DP World Customer Portal Page 20 of 23

22 Empties in Yard (by Line) Listing of all empties currently held in yard Empty Containers Listing of all empty containers Export Containers Listing of export containers by vessel/voyage Export Load Report (actual) Lists all containers loaded on a vessel for export, by port of discharge Export Load Report (planned) Lists all containers planned for load on a vessel, by port of discharge Export Receivals (rail) Listing of rail export receivals by vessel/voyage Export Receivals (road) Listing of road export receivals by vessel/voyage Hazardous Cargo List Listing of hazardous cargo by vessel/voyage Hazardous in Yard (by Line) Listing of hazardous containers currently held in the yard Hazardous on Board Listing of all hazardous cargo on board a vessel/voyage Import Containers Listing of import containers by vessel/voyage Import Containers (in yard) Listing of import containers in yard by vessel/voyage Import Deliveries (rail) Listing of rail import deliveries by vessel/voyage Import Deliveries (road) Listing of road import deliveries by vessel/voyage Out-of-Gauge Cargo Listing of out-of-gauge cargo by vessel/voyage Pre-advised Exports Listing of pre-advised export containers Reefer Cargo List Listing of refrigerated cargo on a vessel/voyage Reefer in Yard Listing of all reefer cargo in the yard at the facility DP World Customer Portal Page 21 of 23

23 Reefer Monitoring History Listing of reefer containers by vessel/voyage Reefer on Board Listing of all reefer cargo on board a vessel/voyage Transhipment Containers Listing of transhipment cargo by vessel/voyage Vessel Exchange Report This report summarises all containers on a vessel/voyage DP World Customer Portal Page 22 of 23