MyVoice Contact Us User Guide DirectLink.coop

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1 MyVoice User Guide

2 Welcome Thank You for Choosing DirectLink! Additional information about your telephone service may be found in the white pages of the North Willamette Valley Directory and on our website. In addition, our friendly Member Services Specialists are happy to answer your questions. Member Services Hours Canby Mt. Angel Monday through Friday, 8:00 a.m. to 5:00 p.m. Monday through Friday 8:00 a.m. to 12:30 p.m. and 1:30 to 5:00 p.m. Important Telephone Numbers Member Services Center 24/7 Repair Canby Mt. Angel Canby Mt. Angel Directory Assistance...411

3 Table of Contents Getting Started...2 Call Manager...9 Contacts...7 Dashboard...3 Deluxe Voice Mail with Fax...18 Messages and Calls...4 Reminders...15 Settings...12

4 2 Getting Started MyVoice is an interactive web based program that allows you to check your voice mail, set preferences and manage your calling features online. You may listen to your messages in any order, and not just the order in which they were received. You can even forward a voice mail message as an , or forward it to a mobile device. Accessing MyVoice To access the MyVoice online system, visit Enter your DirectLink telephone number and create a password to log in. New Voice Mail Customers You must first set up your voice mail service and PIN number by calling in to the system using your home telephone before using this service. Current Voice Mail Customers Log into your MyVoice account using your DirectLink telephone number and current MyVoice password. NOTE: For maximum account security, if your current password does not meet the criteria below, it is strongly recommended to change it after initial log in. PIN Tips Your PIN is the numeric code to access your MyVoice system from any phone. The number may be 4 to 10 numbers in length, cannot repeat more than two numbers in a row, use any portion of your home telephone number, or use more than two numbers sequentially. Password Tips Your Password is an alpha-numeric combination with at least one symbol that is used to log into your MyVoice account using a web browser. Program Assistance Should you have questions about a tab or the various features contained within the tab, click on the help button located on every screen in the top right hand corner. If the help options do not answer your question, please call our Technical Support Team at in Canby or in Mt. Angel for additional assistance.

5 3 Dashboard This is the first screen appearing after login. In addition to displaying navigation tabs to quickly access some of the program s key components, the dashboard provides an overview of some key features. These features include: Messages: This section in the top left of the program window displays the number of stored voice and fax mails. Simply click on the link to listen to, view and manage those messages. Missed Calls: Directly below the messaging section, this area lists recent missed calls in chronological order. Contacts: Located in the top right area of the program window, this area provides an easy way to look up a contact by name and view, update or delete their details. Settings: In the bottom right hand side of the program window, this feature lists the current settings for key services. To change the settings for any of these services, click on the name of the service to jump directly to the relevant configuration. Listen to Voice mail or view fax Look up Contacts JOHN SMITH MERRY YODER MATT JONES AMY JOHNSON STEVE ACKERMAN View Missed Calls Review & Change Settings

4 Messages & Calls The Messages and Calls tab allows you to listen to voice mail messages, view missed, dialed and received calls, and manage your messages.

6 4 Messages & Calls The Messages and Calls tab allows you to listen to voice mail messages, view missed, dialed and received calls, and manage your messages. Playing Messages To play messages, click on the w button to the left of the listed caller name or number. Your computer must be equipped with speakers or a headset. Deleting Messages To delete a messages, click on the Delete button to the far right of the selected caller name or number. JOHN SMITH SUZIE JONES Play Voice mail ALEX WINTER Forward Voice mail Message via MERRY YODER

7 5 Add Caller to Contacts You can add a caller to your contacts by simply clicking on the name or telephone number and click the Add to contacts pop-up menu. ALBERT GANNS N

8 6 Restore Deleted Messages You have the ability to restore the deleted voice mail messages up to 24-hours after deleting. 1. Navigate to the Deleted Tab. 2. Click on the Restore button to the right of the selected contact name or number. SIGRID JOHNSON Play Voice mail ROBERT BURLINSON View Fax mail N

7 Contacts This feature allows you to store information about your contacts, including names, telephone numbers, postal information and email addresses.

9 7 Contacts This feature allows you to store information about your contacts, including names, telephone numbers, postal information and addresses. You can have up to 1000 contacts in your account. Add a Contact You can add a caller to your contacts by simply clicking on the New Contact button on the bottom left of the program window. Add New Contact

10 8 Speed Dials If you subscribe to Speed Dial you ll have quick and easy access to assign a speed dial number to any of your contacts.

9 Call Manager This section provides a summary of current call settings and allows you to manage the calling features to which you are subscribed.

11 9 Call Manager This section provides a summary of current call settings and allows you to manage the calling features to which you are subscribed. Summary The summary tab outlines how received calls will be handled, taking into account the settings for all of your incoming call services and any interactions between them.

12 10 Fowarding You must subscribe to this feature to access this tab. In addition, only those call forwarding features to which you are subscribed will appear.

13 11 Screening You must subscribe to this feature to access this tab. In addition, only those call screening features to which you are subscribed will appear.

14 12 Settings The Settings tab provides access to various pages, giving details of Call Service settings. Security Tab The security page allows you to change your password and your call services PIN. Password is for accessing MyVoice on a computer and voice mail from a telephone. Call Services PIN is strictly for Call Fowarding use. Blocking Tab You must subscribe to this feature to access it. This service allows you to customize and restrict which types of calls can be made from your telephone. For example, International and Premium Rate calls. Simply check the desired call type to block and then click the Apply button. Preferences Tab This service allows customization of Caller ID display (if subscribed) and the number of rings before a call is forwarded to voice mail. Choose desired settings and then click the Apply button. Messaging Tab The Messaging Settings tab allows you to configure various aspects of your messaging service. These settings are split across a number of different sub-tabs. Settings: Auto-Forwarding: You can select to forward all your received voice mails to the account you enter.

13 Mailbox: These settings allow you to customize your voice mail experience when accessing your mailbox with a telephone. This includes login parameters, PIN requirement, and others.

15 13 Mailbox: These settings allow you to customize your voice mail experience when accessing your mailbox with a telephone. This includes login parameters, PIN requirement, and others. MWI (Message Waiting Indicator) You can use this panel to specify your other phones whose message waiting indications should be triggered when messages are received, and which types of messages cause the indication. Contact DirectLink if you would like voice mail notification on an additional DirectLink telephone number.

14 Email Select this feature to receive an email whenever a new voice mail is left.

16 14 Select this feature to receive an whenever a new voice mail is left. You can choose whether you want an to be sent every time you receive a message, or only when you receive a certain type of message, for example, an urgent voice mail. You can send notifications to multiple addresses. Greetings Change voice mail greetings with a click, or record a new message from any computer and attached microphone.

15 Reminders Reminders is an intuitive calling feature that allows you to create your own voice recording of a task or event to remember. Reminders will call your home telephone at a time you decide.

17 15 Reminders Reminders is an intuitive calling feature that allows you to create your own voice recording of a task or event to remember. Reminders will call your home telephone at a time you decide. When the telephone is answered, press [1] and your voice recording plays reminding you of the task or event. Note: Reminders must be activated on your account to be listed as an option within MyVoice. Accessing Reminders Reminders can be accessed from the Reminders tab in MyVoice or through the voice mail system menu. Turn off or on Enable or disable Reminders Click on the Enable Reminder calls for this line. check box in the upper left corner of the screen. Features marked with are not available in Mt. Angel service areas.

16 Add a New Reminder Click on New Reminder button in the bottom left corner of the screen. A scheduling screen will appear (see above). Name your Reminder in the Description field.

18 16 Add a New Reminder Click on New Reminder button in the bottom left corner of the screen. A scheduling screen will appear (see above). Name your Reminder in the Description field. Determine Reminder frequency with the drop down Occurs menu. Choose Once, weekdays or every day. Indicate the time of the Reminder in the Time fields. If Once on is chosen for frequency, a calendar appears. Either type in the date, or use the provided interactive calendar and click on the desired date. Click on the red, Record button when you are ready to record your Reminder message. When you are satisfied with your recording, click the Add button. Click on the Cancel button at any time to erase all changes. Note: Your Reminder message can be up to 60 seconds in length. A microphone or headset with microphone must be installed and enabled on your comptuer in order to record custom Reminders online.

19 17 Change a Reminder Click on the Description, Occurrance, or Time of the Reminder to bring up an edit screen. Click on Save after desired changes have been made. Receiving Reminders Reminders will make 4 attempts to deliver the Reminder message to the telephone number linked to the Reminder account. The Caller ID (if active) will display the telephone number on which Reminders is activated. When answered, the recipient is prompted to press [1] to hear the Reminder message. If the Reminder call is not answered, or [1] is not pressed, a message is delivered to voice mail informing that: There was a missed Reminder When the Reminder was originally scheduled for delivery How many attempts were made to deliver the message What the recorded Reminder message was Delete a Reminder Click on the trash can icon to the right of the Reminder to be deleted and click the Apply button in the bottom right corner to delete a Reminder. Undelete a Reminder Click on the Cancel button before clicking Apply in the bottom right corner to restore a deleted Reminder. Note: Once the Apply button is clicked following a deletion, the Reminder cannot be restored.

18 Deluxe Voice Mail with Fax Deluxe Voice Mail with Fax is a voice mail option that allows you to receive and forward faxes through a virtual format, and view the document as a PDF from any Internet

20 18 Deluxe Voice Mail with Fax Deluxe Voice Mail with Fax is a voice mail option that allows you to receive and forward faxes through a virtual format, and view the document as a PDF from any Internet connected device. Faxes may be accessed through MyVoice or through the voice mail system menu on the telephone. Note: Deluxe Voice Mail with Fax must be activated as a calling feature on your account to be listed as an option within MyVoice. View faxes (New): New faxes can be accessed immediately on login from the dashboard. Click on underlined faxes link in upper left of dashboard. Click on the icon of the desired fax to view. Fax will open in a new window as a PDF document. Fax Link

View faxes (Old): Older and read faxes must be accessed through the Messages & Calls tab. 19 Click on the Messages & Calls tab. Click on the desired fax to view.

21 View faxes (Old): Older and read faxes must be accessed through the Messages & Calls tab. 19 Click on the Messages & Calls tab. Click on the desired fax to view. Fax will open in a new window as a PDF document. If desired, save the fax file to the local computer by right clicking on the Fax Icon and select Save Target As, or Save Link As Note: Acrobat Reader must be installed on the computer to view a PDF file format. Go to to download the free program. Delete a fax: Click on the delete icon to the right of the fax to be deleted. Undelete a fax: Navigate to the Deleted tab within Messages & Calls tab. Click on the restore icon to the right of the fax to be restored. Fax Icon Delete & Forwarding Options Features marked with are not available in Mt. Angel service areas.

20 Forward an individual fax to an email address: Click on the down arrow icon to the right of Delete Click on Forward as Email option Enter the email

22 20 Forward an individual fax to an address: Click on the down arrow icon to the right of Delete Click on Forward as option Enter the address of the recipient, CC, BCC and desired accompanying message. Click send. Note: Although Forward as Fax appears as an option, it is not an active feature.

21 Auto-fowarding all faxes to an email address: Navigate to Settings tab Click on Messaging sub-tab Click on Settings sub-tab within Messaging Check Auto-forward all voicemail messages and faxes as

23 21 Auto-fowarding all faxes to an address: Navigate to Settings tab Click on Messaging sub-tab Click on Settings sub-tab within Messaging Check Auto-forward all voic messages and faxes as s to: Enter address to receive faxes If a copy of the fax should remain in MyVoice, check the Leave a copy of forwarded voice mail messages and faxes in the inbox. Click Apply. Turn on auto-forwarding

24 Contact Us For more information about your voice service, visit us online at We appreciate your business and are proud to serve the Canby and Mt. Angel areas with the very best in connected services SE 2nd Avenue Canby, Oregon DirectLink.coop North Garfield Street Mt. Angel, Oregon

MyVoice User Guide. Mt. Angel. Telephone

MyVoice User Guide. Mt. Angel. Telephone MyVoice User Guide Mt. Angel Telephone 4Welcome Thank You for Choosing Mt. Angel Telephone! Additional information about your telephone and MyVoice service may be found on our website at www.mtangeltel.net.