Avaya. Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation.

Transcription

1 Avaya 3308 Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation

2 B. Access the Syslog webpage under General Setup. Syslog SNMP Notification Destination. C. Access the ACR webpage <IP address>:8080/servlet/acr?=mtce, and update the Syslog server information under `Syslog Host(s) to send logging to' D. Access the ACR webpage under General Setup. Recorder Update the IP address on this server to use for recordings. Answer: A QUESTION: 57 Which page of the Avaya Contact Recorder (ACR) web client is used for SIP recording configuration? A. General Setup > SIP B. General Setup > Contact Center Interface C. General Setup > Avaya Aura Contact Center Interface D. General Setup > Meridian Link Services Answer: D QUESTION: 58 For integration with the Enterprise Management server, on which server does the EMA component of the recorder need to be enabled? A. the Avaya Contact Recorder (ACR) Master only. B. the Avaya Contact Recorder (ACR) Master and Standby only. C. all Avaya Contact Recorder (ACR) Master, Standby, and CRSs D. All Avaya Contact Recorder (ACR) Master, Standby, and Slaves QUESTION: 59 What is the default http port used for accessing the Avaya contact Recorder (ACR) web client? 21

3 A B C D Answer: D QUESTION: 60 A technician is trying to integrate the Avaya Contact Recorder (ACR) with the Avaya Aura Contact Center in a SIP-based Contact Center. What information is required to get the Avaya Aura Contact Center to communicate with the Avaya Contact Recorder? (Choose three.) A. Communication Control Toolkit username B. Communication Control Toolkit Windows Domain details C. Avaya Aura Contact Center Meridian Link Services IP Address D. Application Enablement Services IP address E. Communication Control Toolkit IP address Answer: A, B, D QUESTION: 61 A technician is configuring the Avaya Contact Recording to work in a CS1000 environment with AST recording. Which entry must be added in the Avaya Contact Recording properties file for this configuration to work correctly? A. cc.v6=false B. aacc.v6=false C. cc.v6=true D. aacc.v6=true Answer: B QUESTION: 62 Which user details must be specified under the CCT username and CCT password 22

4 options of the Avaya Aura Contact Center Interface? A. CallRecordUser and its password B. any domain user and password C. a domain CCT username and password D. any local Windows username and password QUESTION: 63 Under Avaya Workforce Optimization (WFO) Enterprise Manager, which three server roles are required for Avaya Contact Recorder (ACR) recorder? (Choose three.) A. Replay B. Data Connection C. Integration Server D. Lan Data E. Recorder Answer: B, D, E QUESTION: 64 Which process allows the Avaya Workforce Optimization (WFO) Enterprise Manager to communicate updates to the Avaya Contact Recorder (ACR)? A. dedicated network connection B. LoggerServer service C. Enterprise Manager Agent (EMA) D. MDL database QUESTION: 65 For an Avaya Contact Recorder (ACR) topology consisting of Master, Standby and 23

5 CRS, the ACR replay role is automatically assigned to which of the servers under Enterprise Management in Avaya Workforce Optimization (WFO)? A. ACR Master only B. ACR Master and Standby server C. ACR Master, Standby and CRS server D. CRS server only 24

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