Appendix. Productivity1000 Error Codes. In This Appendix...

Transcription

1 Productivity00 Error odes ppendix In This ppendix... ommunications Error odes... 2 Module Error odes... PU Error odes... Project Error odes... Project Error Messages...

2 ppendix : Productivity00 Error odes ommunications Error odes Error ode escription Suggested Fix 01 Function ode not supported 02 0 ddress out of range. This error is typically generated when a Modbus address has been requested that does not exist in the PU. Illegal ata Value. This error is typically generated when the Modbus request sent to the PU is formed incorrectly. 0 evice Failure heck connected device heck instruction or connected device and correct Function code or address range selected. heck instruction or connected device and correct Function code or address range selected. heck the Modbus request against the Modbus protocol specification ( to verify that it was formed correctly. 2 00

3 ppendix : Productivity00 Error odes Module Error odes Error ode ause Solution E021 E021 E021 E022 E02 E02 E02 E022 E0201 E0202 One or more module status bits are set. Module firmware is incompatible with project. Module firmware is incompatible with project. Module configuration data is invalid. Module configuration data is invalid. Unable to configure module. Unable to configure module. Too many modules G000 Expected module is not installed, or the installed module is defective. Expected module is not installed, or the installed module is defective. Examine the individual module status bits for the module(s) in question to determine the cause of the error and appropriate action. Recompile and transfer project to PU. If problem persists, upgrade module firmware to latest version, then recompile and transfer project using latest Programming Software. Recompile and transfer project to PU. If problem persists, upgrade module firmware to latest version, then recompile and transfer project using latest Programming Software. Recompile and transfer project to PU. If problem persists, upgrade module firmware to latest version, then recompile and transfer project using latest Programming Software. Recompile and transfer project to PU. If problem persists, upgrade module firmware to latest version, then recompile and transfer project using latest Programming Software. Restart PU. If problem persists, recompile and transfer project to PU. If problem persists, upgrade module firmware to latest version, then recompile and transfer project using latest Programming Software. Restart PU. If problem persists, recompile and transfer project to PU. If problem persists, upgrade module firmware to latest version, then recompile and transfer project using latest Programming Software. P1 PU only supports modules at a time. Remove power and remove all modules past the th module. Install the correct module. Install the correct module. 00

4 ppendix : Productivity00 Error odes PU Error odes Error ode ause Solution E01 The PU battery is low. Replace PU s attery. E0 I2 bus has locked up. Self-recoverable. If problem persists, restart system. E00 E01 E02 The module specified has a Firmware Error. The module specified has a Hardware Error. The module specified has an Internal Error. Replace the unit. If unit is in warranty, call utomationirect for an R number. Replace the unit. If unit is in warranty, call utomationirect for an R number. Replace the unit. If unit is in warranty, call utomationirect for an R number. 00

5 ppendix : Productivity00 Error odes Project Error odes Error ode ause Solution E E01 E E02 E001 E001 - E0 E001 E01 E0201 E0202 E020 E020 E020 E02 E0220 Internal firmware file system error. Internal firmware operating system error. Unable to exit RUN mode. Internal firmware US error. scan exceeded the timeout specified in PU Hardware onfiguration. Scan attempted access beyond array limits. Txxxx is task I. Rxxxx is rung number. Internal firmware ata Logging error. annot create data logging folder. annot write data to data logging storage device. Internal firmware ata Logging buffer is greater than 0% full. Internal firmware ata Logging buffer overflow. Invalid system I found while loading project. instruction failed. Power cycle PU. If problem persists, contact utomationirect for repair or replacement. Power cycle PU. If problem persists, contact utomationirect for repair or replacement. Power cycle PU. If problem persists, contact utomationirect for repair or replacement. PU. Verify that For/Next loops are handled properly. djust the timeout setting. orrect problem in ladder logic or data that caused invalid access. PU. Ensure a supported storage device is properly installed in US OUT port on PU. If problem persists, restart system. Ensure a supported storage device is properly installed in US OUT port on PU. If problem persists, restart system. PU. PU. Load new project. E000 - E002 project file is missing. Load new project. E00 E00 E00 - E00 Internal firmware project loader failure. Project load failure limit exceeded. Project has been removed. Internal firmware project loader failure. PU. PU. Load new project. E00 Project file corrupt. Load new project. E00 - E01 Internal firmware project loader failure. Load new project. PU. If problem persists, load new project. 00

6 ppendix : Productivity00 Error odes Project Error odes - ontinued Error ode ause Solution E01 Project upload failed. Retry the process. E01 Internal firmware project loader failure., Load new project. E01 Modbus TP connection limit exceeded. Reduce the number of concurrently enabled MRX, MWX, RX and WX Instructions to no more than. E01 Internal error. Self-recoverable, if problem persists restart PU. E020 E021 One or more RS22 parameters contain invalid values. One or more RS parameters contain invalid values. Verify that all RS22 parameters in project contain valid settings. Verify that all RS parameters in project contain valid settings. 00

7 ppendix : Productivity00 Error odes Project Error Messages Error Message ause Solution annot create a task with the name <taskname> because a task with that name already exists. The help file <helpfilename> cannot be found. The topic <topicname> does not exist. Task name cannot be empty. The task name has an invalid character <taskname>. The task name <taskname> already exists. Tagname cannot be all digits. annot complete the operation because the P1-0 folder already exists. annot complete the operation because the P1-0 folder does not exist. annot complete the operation due to failure to create the P1-0 folder. The name of the new task already exists. The help file cannot be found in the location that it was installed. referenced help topic has either been changed, moved, or deleted from the help file. n attempt was made to create a task without a task name. n attempt was made to create a task with an invalid character in the name. The name of the new task already exists. tagname that consists of only digits was entered. The P1-0 folder already exists on the target removable US drive and the create folder option is checked. The P1-0 folder does not exist on the target removable US drive and the create option is not checked. reate a unique task name. Re-install the software. The ProductivitySuite Help file: P-HELP.chm should be located in the following folder: :\ProgramFiles\utomationirect\ ProductivitySuite x.x.x.x\data\help Re-install the software or download the Latest Help File version. reate a unique task name. reate a unique task name using valid characters only. reate a unique task name. There must be at least one letter in a tagname. Uncheck the create folder option in the dialog and try transfer again. heck the create folder option in the dialog and try transfer again. System could not create the P1-0 folder. This might be due to a read only drive. Failed to reboot PU. PU failed to reboot. Reboot PU again or cycle power. Failed to get PU date & time from PU. PU failed to return date & time data. heck PU to P connection. Failed to set PU date & time. PU failed to set date & time. heck PU to P connection. PU does not exist. PU does not exist in the configuration. dd a PU to the hardware configuration or connect to the PU and select read configuration in the Hardware onfiguration dialog. Rebooting the PU failed. PU failed to reboot. Reboot PU again or ycle power The IP address <IP ddress> is already on the network. Please use a different address. annot change PU name. The new PU IP address is used by another entity on the network. Failed to change PU name due to a PU error or a network problem Select a unique IP address. You may need to contact your networks IT department to verify. heck PU to P connection. 00

8 ppendix : Productivity00 Error odes Project Error Messages - ontinued Error Message ause Solution annot change IP configuration due to PU error. annot change IP configuration due to network problem. PU failed to change IP configuration. PU failed to respond to the IP configuration request. heck PU to P connection and network configuration. onnections through a router may also cause conflicts. heck PU to P connection and network configuration. onnections through a router may also case conflicts. ould not connect to the PU. PU is not able to be connected. heck PU to P connection. ould not disconnect the PU. PU is not able to be disconnected. heck PU to P connection. ould not connect to the selected PU. annot blink PU due to PU error. annot blink PU due to network problem. Failed to retrieve I/O inventory from PU <PU Name>. Failed to put the PU to run mode. Failed to validate security on connection. PU failed to blink PU run light. PU failed to respond to the blink request. PU failed to respond to the inventory request. PU is not able to be put in run mode. heck PU to P connection and required security passwords. heck PU to P connection and clear existing PU errors. heck PU to P connection and network configuration. onnections through a router may also cause conflicts. heck PU to P connection and request again. PU mode switch must be in the Run position and errors cleared. Failed to put the PU to stop mode. PU is not able to be put in stop mode. heck PU to P connection. Failed to put the PU to debug mode. PU is not able to be put in debug mode. PU has existing connection. Failed to put the PU into <PU Mode> mode because PU connection is lost. PU cannot be connected since it has already connected to another software. PU connection is lost while setting PU mode. heck PU to P connection. PU must be in STOP before entering debug mode. Verify existing connections. heck PU to P connection. 00

9 ppendix : Productivity00 Error odes Project Error Messages - ontinued Error Message ause Solution Failed to put the PU into <PU Mode> mode because PU has existing critical error. Failed to put the PU into run mode because the PU switch is set to the STOP position. ould not connect to the detected PU. You do not have permission to access this feature. You need to specify a user name. You need to specify a password. The two passwords do not match. t least one user needs to have Project Transfer From PU and Monitor ata selected to enable the protection feature. t least one user needs to have Project Transfer To PU selected to enable the protection feature. You must connect to a PU first. The current project does not contain a PU in the configuration. Go to: Setup>Hardware onfig to correct the problem. The PU firmware is in service mode. The requested action is not available in this mode. Please select a search result first. Incorrect Key ode. annot set PU mode due to critical errors on the PU. annot set PU to run mode since the run/ stop switch is in the stop position. n unknown failure occurred on connection. The security setup does not allow the current user to perform this operation. The name on a user account was deleted while editing the profile. The password on a user account was deleted while editing the profile. The password on a user account was changed and the verification does not match the new value. Project Transfer from PU and ata Monitor security was enabled without a user with these rights currently defined. Project Transfer to PU security was enabled without a user with these rights currently defined. User tried to Set Factory efaults, Reboot the PU, Read the SRM, or lear PU Memory without first being connected to the PU. The user tried to download a project that does not contain a PU to the PU or US Pen rive. The user tried to transfer a project to a PU that is in Service Mode. In the Find dialog, User pressed the GoTo button before selecting an entry in the Search Results list. User entered an invalid license keycode. heck PU to P connection and clear errors. Place the PU switch in Run. heck PU to P connection. heck PU to P connection and required security passwords. Specify the user name. Specify the password. Re-enter the password and check to make sure both are the same. efine at least one user with the appropriate project transfer rights. efine at least one user with the appropriate project transfer rights. heck PU to P connection. dd a PU to the hardware configuration or connect to the PU and in the hardware configurations dialog select read configuration. heck PU to P connection and upgrade firmware. efine your search criteria and try again. Verify correct key code was entered. Pay close attention to capitalization, and mixture of letters and numbers. 00

10 ppendix : Productivity00 Error odes Notes: 00