Bridges Training Center Help

Transcription

1 Bridges Training Center Help Got a question about Bridges webinars? Simply click on any question below to be instantly directed to the appropriate answer. 1) How do I find the training session I want? 2) How do I register in the training session I want? 3) How do I access the training session I want after registering? 4) How much does a webinar cost? 5) How do I get my two free Product webinars? 6) What is the difference between Product and Professional webinars? 7) Can I book a webinar to fit my schedule? 8) How do I get ready to participate in a Bridges Webinar? (browser requirements) 9) How do I check which webinars I am registered for? 10) How do I change or cancel a webinar? and What is your cancellation policy? For further assistance, please call to speak with a customer support representative.

2 1. How do I find the training session I want? 1) Enter Training Center & Select one of the catalogs on the Courses/Registration page. Click here to see difference between Product Training & Professional Development 2) Select a course within the catalog

3 2. How do I register in the training session I want? 1) Read course info page, check for Pre-Webinar Handouts, & choose a session with Register Now 2) Confirm your course selection & click Next 3) Complete Your Information (steps 3-7 only required if you ve never registered before) Cont d

4 4) Complete Work Information (steps 3-7 only required if you ve never registered before) Allow loading time after selecting 5) Select Time Zone & click on Search In [STATE] button (steps 3-7 only required if you ve never registered before) 6) Search for & select your School/Organization (steps 3-7 only required if you ve never registered before) If your school/organization does not appear, try another key word. 4 If there are still no results, close the window and select unable to find my organization (below) Cont d

5 7) Confirm your selections and click Next (steps 3-7 only required if you ve never registered before) And type in the name of your organization in the text box provided 8) Confirm that your work info and click Next 9) Select Payment Method, enter appropriate info, and click Next (click here for pricing info) Cont d

6 10) Make final confirmation and click complete registration 11) Receive confirmation screen Click Login if you wish to register in another course. (steps 3-7 only required if you ve never registered before)

7 3. How do I access the training session I want after registering? 1) Retrieve your Course Registration to get access info to training session ***Congratulations First Last*** This is your confirmation that you are registered for the session below: COURSE: Choices Planner DELIVERY METHOD: Webinar PRESENTER(s): Jennifer Streamer DATE: 3/2/2006 TIME: 11:00 AM - 12:30 PM Pacific If the webinar link takes up two lines in your , make sure you use both lines, otherwise it will not work. WEBINAR LINK: LOGIN INSTRUCTIONS: Test your computer well in advance of the webinar IMPORTANT: To test your computers ability to access the webinar, please complete steps 2-4 below when you receive this . At the end you should reach a blue screen that says Welcome to Bridges. This means you are ready for the webinar. See #12 at for assistance. PLEASE READ ALL STEPS BEFORE YOU BEGIN Please begin login at least 10 minutes prior to scheduled start time: 1) Audio is through telephone - dial & and enter passcode # 2) Click on the Webinar Link, or type it into your Internet browser. 3) On screen that loads, click the Start Webinar button next to the correct session 4) Wait for the grey Breeze screen to load, then type your name in the guest sign in area Session Cancellation Policy: You may cancel your registration up until 2 business days from the start of the session. A $10 cancellation fee applies for credit card transactions. Bridges Ticket codes will become invalid upon cancellation HOW TO GET YOUR COMPUTER READY FOR A BRIDGES WEBINAR: 1. Ensure pop-ups are enabled for your system if you have a pop-up blocker installed. More info at: 2. To ensure that your computer is compatible with the webinar tools, visit: You will be prompted to download the proper version of the Flash Player, if applicable Further help or information is available at webinar@bridges.com or ) On the day of the session, 10 minutes before the start time. Follow the Login Instructions from the Course Registration and you should arrive at the screen below. 3) Click the start webinar button to begin 4) Everyone must enter as a Guest to the webinar!

8 4. How much does a webinar cost? All Product Webinars after two free cost only $25 each for Product Training Webinars. Available online using a credit card, or additional Product Training tickets may be purchased by your school by phone: All Professional Webinars are $59/person when purchased online with a credit card, or You school/organization may purchase for a 5-pack of Web PD tickets for $245 by phone: Once purchased, Web PD tickets (see below) will be ed to you & can be used to register for any professional webinar you choose. Note: Your local association may sell WebPD tickets for less! Custom webinars have different pricing. See custom webinars for details

9 5. How do I get my two free Product webinars? Bridges subscribers get 2 people free tickets for each Bridges product they have. These tickets (see below) are good only for Product Training: Choices CD, Choices Explorer, Choices Planner, or testgear. This is an example to the two Product Training tickets that come together perforated in the middle These tickets arrive in the mail to the local contact at your site upon initial purchase or during our Fall update season.

10 6. What is the difference between Product and Professional webinars? Product Training Webinars are for the software programs that Bridges offers to Schools and similar organizations across North America. These programs are Choices CD*, Choices Explorer, Choices Planner, & testgear. These are presented by Bridges experts and demonstrate best use of the programs *Choices CD trainings are done as Teleconference only Professional Development Webinars or WebPD are self-contained courses for all kinds of educators across North America. You join educational experts live for an interactive online workshop. Bridges has worked with these experts to develop their acclaimed in-person workshops & presentations into an online format to bring first-class professional development to you in a convenient and economical package. 7. Can I book a webinar to fit my schedule? Yes! You can custom schedule a webinar for your site. You simply need a minimum of 5 people for a Product Webinar or 10 people for a Professional Webinar. Call us at ext By custom scheduling a webinar you have exclusive access, which can allow the presenter to address your site s specific needs. The cost is $100 plus the normal per/person cost associated to schedule it. Example1: You custom schedule a product webinar for 5 people at your site, and use the 2 free product trainings from your original purchase. Total cost = $ x $25 = $175 (plus applicable taxes) Example 2: You custom schedule a professional webinar for 10 people at your site. Total cost = $ x $245 (5-packs) = $590 (plus applicable taxes)

11 8. How do I get ready to participate in a Bridges Webinar? Each individual participant needs a computer with Internet access (cable, DSL or better) and an available phone beside it. A hands free phone is recommended. A group in a computer lab can share a speakerphone, if necessary. Please ensure you have a quiet area for the webinar as any sound will be broadcast to all participants. After you register you will immediately receive an with a link to test your computer. Enter as a guest at If successful, simply follow Login Instructions from your course registration 10 minutes before webinar to login & phone-in. Troubleshooting The following steps may require the assistance of your local tech-support Clear your browser s cache. In Internet Explorer click tools internet options delete cookies & delete file (including temporary files) Go to for a browser diagnosis. If you see any X s click on Help in the lower right corner to resolve it. Also, check that your browser type is in the compatibility list below (or compatible) Operating System & Internet Browser Compatibility Windows 98SE, ME, XP, NT 4.0, 2000, 2002, or Macintosh OS X 10.1 or later 2003 Supported browsers on Macintosh Supported browsers in Windows Safari 1.1, 1.2, 1.3 Internet Explorer 5.0, 5.5, 6.0 Netscape 6.2, 7.1 Netscape Navigator 6.2, 7.1 Microsoft Internet Explorer 5.2 AOL 8, 9 CompuServe 7 (OS 10.1 or later) Compuserve 7 (2000, 2003 and XP only) Firefox 1.0 Firefox 1.0 After successfully completing the previous checks & fixes, close all windows & programs on your computer and retry the login instructions in your course registration . If unsuccessful, please call and ask to speak to a customer support representative

12 9. How do I check which webinars I am registered for? At click Login & enter the username and password you provided when you registered for your first webinar. It is also an your received verifying your account creation Click on My Sessions & you will see a list of all the webinars for which you are registered. 10. How do I change or cancel a webinar? Cancellation policy? You cannot change a webinar registration. Instead you must cancel and re-register. Follow steps from 9 above, then click the cancel button to the right of the course. Click here to see how to re-register. User cancellation results in ticket codes becoming invalid. If a credit card was used to purchase a course then canceling will refund the cost of the course minus a $10 transaction fee. If the course has no charge then there is no cancellation charge. If there is no cancel button, you have passed the date up to which you can cancel (2 business days from the start of the session). At this point, there are no refunds.