IT Boosting Employee & Business Productivity with Innovative Technologies and Solutions Refresh Now

Transcription

1 IT Boosting Employee & Business Productivity with Innovative Technologies and Solutions Refresh Now Lawson Lu Site Manager Vietnam August 20, 2013

2 Legal Notices This presentation is for informational purposes only. INTEL MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Intel, the Intel logo, Intel Atom, Intel Core, Intel vpro, and Ultrabook are trademarks of Intel Corporation in the U.S. and/or other countries. * Other names and brands may be claimed as the property of others. 2

3 Agenda IT Overview Where Intel IT has been: A historical look at Intel clients What we re doing now: PC fleet management Where we re going: Future of the client fleet 3

4 2013 Intel IT Vital Statistics 6,500 IT Employees 59 global IT sites >95,000 Intel Employees 164 Intel sites in 63 countries 68 Data Centers 91 data centers in % of servers virtualized (42% virtualized in 2010, goal of 75%) >147,000+ Devices 85% of laptops encrypted >38,500 handheld devices 41 mobile applications developed Source: Information provided by Intel IT as of January Copyright Copyright 2013, Intel Corporation. All All rights rights reserved. reserved.

5 Intel IT Client Timeline Wireless Computing 2-4 year PC Refresh Intel vpro Technology Microsoft Windows* 7 Proactive Monitoring Bring-Your-Own Microsoft Windows 8 Ultrabook devices Touch Mobile Business PCs Intel Solid-State Drives 2010 Client-aware Cloud 2013 System Optimization Private Enterprise Cloud Technology drives refresh. Refresh drives technology. * Other names and brands may be claimed as the property of others. 5

6 Mobility Vision Has Become Reality Easy, trusted connectivity anytime, anywhere Easy: Auto-discovery and auto-configuration Trusted: Private, protected session Anytime, anywhere: True roaming across nets Mobile office Securely connected at work, at home, and on the road Mobile networks WLAN, WWAN, WPAN, WiMax* Wired to wireless On the Road Hotel Home Customer Site Office Work is something you do, not someplace you go. *Other names and brands may be claimed as the property of others.. 6

7 We ve Evolved Our Mobile PC Model Matching Form to Function Previous One size fits all Today More choice and several standards based on usage Executives Road Warrior Office Factory Engineering 7

8 2013 Intel IT Client Initiatives PC Refresh 18,000 PCs targeted in 2013 Transition to business Ultrabook devices, Touch, and Windows* 8 Reduces support (run) costs Increases user productivity Platforms Business Ultrabook devices and Intel tablets Touch capable Transition to Windows* 8 Expanding Intel vpro technology through new use cases BYO and Compute Continuum New use cases and extended user experience across devices Embracing employee choice Extending support beyond corporateowned devices Solid-State Drives (SSDs) 100% SSD coverage Deploying selfencrypting SSDs Extend performance and security benefit Faster startup Managed with Intel vpro technology Focus: Employee productivity and IT efficiency. * Other names and brands may be claimed as the property of others. 8

9 Automated IT Client Build Process Automated build process Initiated with a few mouse clicks Build begins Bootstrap Image Driver injections Platform pack Update the entire PC fleet (thousands of PCs) with a single change to the image Modular build process can manage large, complex fleets consisting of many combinations of make and model Reduced the time it takes to release a build including changes to the application stack from 6 months to 10 weeks. 9

10 Intel Solid-State Drive Performance User Benefits Increased productivity, reduced data loss and drive-related errors, longer battery mode usage, and lower thermal footprint for more comfortable use IT Benefits Faster malware scans, better performance with less RAM, and extended battery lifecycle, faster system builds 90% Reduction in annual failure rate 96% Reduction in IT time spent per employee on PC rebuilds due to failures Performance 90% Reduction in average annual employee PC time lost due to drive failure 44% Reduction in annual time spent on suite of productivity tasks Intel IT is deploying Intel Solid-State Drives on all Intel employees notebooks. 10

11 Proactive Client Health Management Preventative Perform ongoing client maintenance Solve application performance issues before deployment Proactive Replace hard drives before failure; replace faulty batteries Reduce unexpected shutdowns and other problems Deploy self-help solutions to common problems Contact individual users who have PC reliability problems and fix their PCs Monitor and improve application performance Reactive Reduced number of support tickets by proactively avoiding big problems Preventative Proactive Reactive Increasing our proactive and preventative PC health activities reduces the need for reactive support. 11

12 Estimated TCO in U.S. Dollars Intel s Total Cost of Ownership (TCO) for Client PCs: Historical Data 10,000 8,000 6,000 4,000 2,000 Consolidation and standardization of support Downward TCO trend continued during mobile transition Reduced hardware pricing and client support, economies of scale 0 Time Standardization and centralization lower costs. 12

13 Equivalent Annual Cost in U.S. Dollars IT PC Annual TCO by Refresh Rate Year 1 Year 2 Year 3 Year 4 Year 5 Cash Flow Description YEAR PC Acquisition 1, Training PC Engineering (Build) PC Deployment and Logistics Software and Patch Deployment Help Desk Support (First Level) Desk-side Support (Second Level) Out-of-warranty Repair Additional Upgrades and Peripherals Retrieval/Disposal Costs Disposal Cost Recovery (778) (269) (124) (65) (36) TOTAL (USD) Consistent result 3-year optimal refresh. Note: Costs used here are only sample data; costs vary with each organization. 13

14 Intel Laptop Refresh Savings Estimator This free online tool allows you to enter data about your existing environment and determine the optimal time for PC refresh Available at: 14

15 Why Did Intel IT Create the Laptop Refresh Estimator Tool? Need for a comprehensive methodology, based on total cost of ownership, to calculate the real cost of operating more than 90,000 PCs Understand the real cost of deploying and maintaining PCs across varying time horizons Read the Using TCO to Determine Upgrade Cycles white paper here and the PCs as a Strategic Asset brief here Using TCO to Determine Upgrade Cycles white paper: PCs as a Strategic Asset brief: Intel IT Financial Logic for Regular PC Refresh Video: 15 In this video, Intel IT diagrams the financial logic we use to justify a regular refresh of Intel's PC fleet.

16 Productivity Tests (seconds) Summarizing Our Results So Far 51% Increase in task performance Performance Improvements 90% Annual failure rate improvement 60% Build-time improvement Slower Refresh Impacts User Productivity 1,268 1,163 5-year-old System 3-year-old System year-old System Satisfaction and Savings Improvements of Intel SSDs over HDDs 4.9% 1.25 hours 91% Service Desk customer satisfaction 65% Reduction in blue screens Preventing more than 3,000 PC crashes weekly USD 73M Total expenses avoided through the use of videoconferencing 0.5% Annual Failure Rate 0.5 hours Build Time Hard Disk Drive (HDD) Intel Solid-State Drive (Intel SSD) Enabling smart workers with smart technology Intel IT Annual Performance Report, 16

17 Business Ultrabooks Devices Productivity benefits Responsive Enhanced Mobility Meets IT requirements Durable Manageable Compatible Expandable Upgradable Secure Read the paper here. Fast-track adoption tied to Windows* 8 and touch limits premature platform obsolescence *Other names and brands may be claimed as the property of others. 17

18 Microsoft Windows* 8 Transition Intel IT is standardizing on Microsoft Windows* 8 as the primary OS for business Ultrabook devices and Intel architecture-based tablets. Rapid adoption, four-stage deployment plan. 15,000 systems targeted by end of 2013 Read the white paper for full details on each stage. New interface with touch focus combined with desktop interface for legacy applications Improved security, responsiveness, mobility on business Ultrabook devices and Intel architecture-based tablets Read the paper here. *Other names and brands may be claimed as the property of others. 18

19 Summary Business Ultrabook devices offer flexibility and remain the best fit as our corporate standard device Regular refresh and proactive PC management continues to deliver the best financial results and solutions for our customers Enterprise PCs provide the backbone for the future: Clientaware cloud and IT consumerization 19

20 Q & A

21 Backup

22 This is not just a traditional OS update Shift in device and application interaction, touch focused Enterprise desktop and applications with a touch-driven experience 22

23 Benefits of Microsoft Windows* 8 and Intel Architecture-based touch-enabled devices Extended, and in some cases all-day, battery life Responsive touch-based user interface Faster start times and better responsiveness Multi-tasking and collaboration Advanced security and manageability features Compatibility with a wide range of existing Windows applications 23

24 Why Microsoft Windows* 8 Now? Touch New form factors Improved Mobile Experience Consumerization New Use cases Ecosystem development Intel IT delivers products and technologies that balance employee productivity, cost control, and enterprise risk. * Other names and brands may be claimed as the property of others. 24

25 Intel IT Microsoft Windows* 8 Transition Intel IT is standardizing on Microsoft Windows* 8 for business Ultrabook devices and Intel architecture-based tablets systems Read the paper here. *Other names and brands may be claimed as the property of others. 25

26 Summary We are deploying Windows 8 NOW Touch Business Ultrabook Devices and Intel Atom Tablets, with Windows 8 improve the mobile experience and productivity Continuing to explore new features and use cases Deploying Windows 8 across all platforms, with a focus on touch 26

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