Embracing Competition Stakeholder Engagement Workshop no May 2018

Transcription

1 Embracing Competition Stakeholder Engagement Workshop no May 2018

2 Welcome and opening remarks Mark Adolphus, Director of Connections 2

3 Agenda 09:45 10:00 Coffee and registration 10:00 10:05 Welcome and opening remarks 10:05 10:10 Housekeeping and agenda 10:10 10:15 Recap from last workshop 10:15 10:30 Closing out 2017/18 progress since last workshop 10:30 11:15 Design our new CiC website :30 Coffee and comfort break 11: Technical Standards hot topics / Q&A Overview of 2018/19 Service Development Plan Re-designing our technical library (G81) 12:55 13:00 Closing Remarks :30 Lunch and networking 3

4 Closing out 2017/18 Progress since last workshop

5 Recap: 25 Jan 2018 workshop You said We did You asked us to add Part Funded Reinforcement into our plans for this year It would be helpful if users could register their interest in certain areas of G81 You would like more time to discuss EV Charging points, and in voting, you gave this a high priority. We have committed in our 2018/19 ICE Work Plan to carry out a review of ICP part funded reinforcement activity including previous UKPN and other DNO pilots, to identify learning points and optimum way forward. (29.18) This has been included in our draft G81 requirements. We will capture your ideas in redesigning the G81 website during a break out session today. We have prioritised in our 2018/19 ICE Work Plan to run workshops for customers and stakeholders looking to install EV charging points from June 2018 and dates will be published shortly. 5

6 Initiatives completed Initiative 1.17 Reduce the level of rejection of designs at 33kV Measure 10% reduction in rejection rate over 12 months What we did 33kV design workshop held on 4 October. 11 ICP and IDNO attendees were able to discuss process and common issues with our design teams. In the period from October to March 2018, five of the seven EHV designs submitted to us met the required standard. Overall that represents a 45% rejection rate across12 months, meeting our objective to reduce by 10% 6 6

7 Initiatives completed Initiative Enable ICPs to carry out self-certification of their work Measure Process developed and LV self-certification trialled as first phase of rollout What we did Between the two pilot participants only one self-certification had been completed by 30 June 2017 so the pilot was extended for a further six months. We invited ICPs involved in Self-Service under 70kVA (initiative 15.17) and EV charging points to join this pilot in order to boost volumes. Although this did not result in any additional volumes, the main participant subsequently self-certified five further schemes, enabling us to complete the pilot. 7 7

8 Initiatives completed Initiative Investigate the provision of data to assist ICPs to carry out earthing studies and look at the feasibility of providing access to the UK Power Networks earthing tool Measure Data available to ICPs and findings published What we did The tool was built and underwent user acceptance testing by nine ICP designers and was deployed on 29 March 2018, via an RDS portal, to all of the 154 users that had requested access. A further 197 RDS accounts for the remaining designers that only require Netmap are being prepared to be rolled out (See 29.18) 8 8

9 UK Power Networks website Toni Calder Marketing Communications Manager

10 AGENDA Our plan to improve our website Table discussion: How do you want us to improve our website? 10

11 WE HAVE STARTED TO IMPROVE OUR WEBSITE Why are we doing this? To make the website easier to view on a mobile phone or tablet To improve the service to our customers so they can choose to self-serve more online

12 New industry leading website for customers during a power cut

13 Today I want to focus on what you use our website for

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17 TABLE DISCUSSION What do you go to the UK Power Networks website for? How easy do you think it is to apply for work (e.g. POC) on the website? How easy is it to find the information you need? E.g. technical documents How do we compare against other similar websites? What do you think we should be telling customers about ICPs and competition in the market? Are there any other improvements you would like? 17

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19 Technical Standards Steve Cuddihey, Asset Management

20 Switchgear Automation EDS New Design Standard due for release in June 2018 details the application of remote control and monitoring (including power quality) to the HV and LV network at secondary substations With example block diagrams. 20

21 EDS Table 5.1 Remote Control and Monitoring Examples 21

22 LVAC EDS v.2 Published in October 2017 Provides guidance for LVAC supplies at 132kV, 33kV, 11kV and LV demand / generation connections and for distribution network substations Specific guidance on customer LVAC supplies (s. 7.3) 22

23 LVAC EDS v.2 23

24 11kV Triplex Cable UK Power Networks Asset Management received a number of reports from ICPs and internal staff, that they were experiencing a higher than normal number of sheath faults on one particular manufacturers 11kV Triplex Cable. The issue only related to cable supplied by Nexans. When samples were examined they were found to fully comply with UKPN s and the relevant British Standard. The British Standard specifies the following requirements for the outer sheath:» Minimum thickness, tensile strength and minimum elongation at the break. 24

25 11kV Triplex Cable However, when the samples were compared with UKPN s other manufacturers cable, the hardness of the material was noticeably softer. Nexans were approached and they suggested that the differences were down to polyethylene material used for the sheath (linear low density polyethylene). UKPN has now instructed Nexans to use a harder medium density polyethylene for all 11kV triplex cable. This change is now complete and the new specification of Nexans cable has now started to be delivered. 25

26 EVCP EDS v.2 (Published in March 2018) 26

27 2018/19 Service Development Update

28 ICE 2018/19 The workplan was published at the end of April Our (ICE) Service Development Workplan 2018/19 The full Looking Back/Looking Forward Report is close to final sign off for publication by the end of May Target dates are spread fairly evenly throughout the year Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar No of initiatives 28

29 ICE consultation Your Support We ll be publishing our ICE Looking Back and Looking Forward Report next week. In it, we detail how we developed and delivered our plans for 2017/18 ( Looking Back ) and how we have developed our plan for 2018/19 ( Looking Forward ). Ofgem are likely to issue a consultation in late June seeking your feedback on our report. If the responses Ofgem receive are insufficient to convince them that we have involved you in our planning and delivered on our commitments, we may, as last year, be subject to the risk of a substantial financial penalty. We would greatly value your support at this early stage to help avoid a recurrence of last year s events. 29

30 2018/19 Initiatives underway Quarter 1

31 Initiative Review and re-issue template letter to assist ICPs in explaining CiC to landowners Measure Letter template updated and published on G81 Target Date May 18 What we re doing We have consulted with the ICPs that asked to be involved and the template will be published by the end of May 31

32 Initiative In addition to existing forums, continue to provide interim workshops focussed on specific topics according to stakeholder demand Measure Workshops held and minimum 87.5% stakeholder satisfaction achieved Target Date From Jun 18 What we re doing Legals and Metered disconnections planned for early Autumn (See also for EHV design) 32

33 Initiative Extend scope of 'small service self service' to include working on the interconnected network Measure New scope available and updated documentation available by target date Target Date: What we re doing This extended scope is now available to participating ICPs 33

34 Initiative Enhance access to network drawings for ICPs via Netmap Webview Measure Access enabled and logins issued by target date Target Date Jun 18 What we re doing 154 ICPs received RDS and Netmap in March when the earthing tool was deployed. A further 208 users are being prepared for rollout in the next few weeks following final testing with some ICP volunteers. 34

35 2018/19 Initiatives underway Quarter 2

36 Initiative Provide workshops on specific areas of EHV design to help improve quality of design submissions Measure: Workshops held and minimum 87.5% stakeholder satisfaction achieved Target Date Sept 18 What we re doing We will be running a workshop on 18 June to cover Design and Commissioning 36

37 2018/19 Initiatives underway Quarters 3 & 4

38 Initiative Carry out a review of ICP part funded reinforcement activity including previous UK Power Networks and other DNO pilots to identify learning points and optimum way forward Measure Review complete and findings published by target date Target Date Dec 18 Initiative 4.18 Review the implementation of Upfront A&D (Connection Offer Expenses) with customers and publish Measure Review complete and findings published by target date Target Date Oct 18 (see following slides) 38

39 A&D Charges: Objectives Our objective is to ensure our resources are focused on delivering an effective service on those schemes that have a reasonable chance of proceeding to the delivery phase We will do this by discouraging irresponsible and highly speculative enquiries submitted by a minority of our customers Our overall aim is to promote responsible development, ultimately reducing costs and improving service levels for all customers UK Power Networks. All rights reserved 39

40 Reduction of upfront payment We ve listened to our customers and in response to feedback received, we propose to reduce the value of the upfront payment by splitting the A&D charge as follows: 1. Request a minimum contribution required upfront for each request for a Connection Offer 2. Require the balance of the A&D charge to be payable upon acceptance of the Offer 3. This approach will apply to both S16 and SLC15 A&D charges included in tables C and D respectively of our published Charging Methodology Statement UK Power Networks. All rights reserved 40

41 What does this mean for upfront charges (SLC15)? LPN A&D Charge Category Table D DG HV < 250 kva DG HV >250 1MVA DG HV > 1MVA DG EHV <10MVA DG EHV >10MVA DG EHV >50MVA Current value of upfront payment Proposed value of upfront payment 2,000 3,210 5,610 5,610 5,610 5, ,200 2,400 2,400 2,400 2,400 The above proposed upfront A&D payments will apply equally to both S16 and SLC15 customers UK Power Networks. All rights reserved 41

42 Initiative Optimise CiC section of website Initiative 3.18 Provide automated updates to customers on changes to design standards on the G81 site Measure Revised CiC pages published by target date Target Date Dec 18 Measure Automated updated received by customers by target date Target Date: Feb 19 (See following session) 42

43 G81 Improvement Requirements

44 Service Development Plan 3.18 Initiative: Provide automated updates to customers on changes to design standards on the G81 site Measure: Automated updates received by customers by target date [ Full plan can be found here: ] 44

45 Project approach Identify requirements to satisfy the initiative outcome Opportunity to improve other aspects of G81 at the same time Transfer G81 from current platform to new platform aligned to new UK Power Networks Web Site Complete project in consultation with all interested stakeholders (on time!) 45

46 Requirements Using G81 as a customer I want to. (1of 2) 1.2 Navigation: Be able to navigate to what I'm looking for easily and quickly so that I can get on with my work 1.14 Document preview: Be able to preview a document within G81 website 1.9 File types: Understand what type of files are available and how big they are so I can ensure I can open them and use them 3.2 Access the dynamic structure and its documents: Be able to navigate the structure and access documents 46

47 Requirements Using G81 as a customer I want to. (2 of 2) 5.1 Version control: Be able to view version control numbers and recent change summaries so I can be sure I'm working with the correct document. We may be able to provide access to archived versions of documents, how important is this for you? 4.5 Recently viewed items: Be able to find recently viewed items so if I leave and return to the site I can find what I was looking at quickly 6.1 Full text search: Be able to search for documents with name, title, description and content 6.2 Targeted search: Be able to search within the G81 website 47

48 Requirements Registering / Logging on to G81 as a customer I want to. 2.1 Registration: Be able to complete the registration process and become a user of the G81 site 2.2 Reactivation: Be able to retrieve the activation to complete the registration process 2.3 Login: Be able to login into the G81 website and access the documents within the site 2.4 Forgot Password: Be able to reset the password for the G81 website without IT support 4.6 Close the account: Be able to close my user account. User data will be deleted automatically for closed user accounts from G81 website 48

49 Requirements Setting preferences on G81 as a customer I want to. 4.1 Like, subscribe and comment on document: Be able to like, subscribe, and comment on documents 4.2 Notification: Be able to receive a notification for document / website changes 4.3 Disable notification Be able to disable notification s for document / website changes 49

50 Requirements for an improved G81 as a customer I want to. Have we missed anything? 50

51 Closing remarks Mark Adolphus, Director of Connections 51

52 Embracing competition Please complete our feedback form We hope you can join us for lunch Our next Competition Workshop is on 11 September 2018 Thank you for attending 52