Overview of the Legal Aid Online redesign
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1 Overview of the Legal Aid Online redesign
2 Legal Aid Ontario Overview of the Legal Aid Online redesign Title: Overview of the Legal Aid Online redesign Author: Lawyer Services & Payments (LSP) Created: April 2015 Table of Contents 1. Introduction Key features Log in page Welcome page Account tab Certificate tab Client tab Personal info tab Report tab Communication tab Saving favorites Changes for bookkeepers For more information For more information please contact Legal Aid Ontario s Lawyer Service Centre at: Telephone: (416) Toll free: Fax: (416) pl-lsc@lao.on.ca i. Legal Aid Ontario: Overview of the Legal Aid Online redesign
3 i. Legal Aid Ontario: Overview of the Legal Aid Online redesign
4 Overview of the Legal Aid Online redesign 1. Introduction Legal Aid Online has undergone a transformation. Effective Monday, April 27, 2015, when lawyers and duty counsel access Legal Aid Online they will see a new log in page that will be easier to read and navigate. The new design meets French Language Services Act requirements and starts the foundation to move towards future enhancements, such as meeting accessibility requirements. Once lawyers log in, they will see a new welcome page with new navigation tools. Tabs and links will allow lawyers to navigate pages and find information. Additionally, the tab structure increases the space for future links and functions. The purpose of this job aid is to provide an overview of the changes to navigation on the Legal Aid Online. 2. Key features A better organized welcome page An attractive new login page Distinct French and English versions of the site Tools to help us share important information and notices with lawyers A new tabbed home page to help them quickly access what s important 1 Legal Aid Ontario: Overview of the Legal Aid Online redesign
5 3. Log in page The updated log in page contains information regarding LAO maintenance and schedules as well as contact information for LAO s Ethics Hotline and Lawyer Service Center. To log into the Legal Aid Online, enter your user ID and password. Before proceeding, select the check box once you have read, understood and agreed with the terms in the user agreement. You may also select the French button to automatically display Legal Aid Online in French. 2 Legal Aid Ontario: Overview of the Legal Aid Online redesign
6 4. Welcome page The functionality of the welcome page is still the same (i.e. accounts are submitted the same way), but you will now notice Legal Aid Online contains a number of tabs which will allow you to navigate to any desired pages. The welcome page also contains the option to select your preferred language and access the links to the LAO website, LAO LAW website, frequently asked questions and user agreement. The top right area of your browser contains two buttons. The Home button will bring you back to the tabbed navigation area and the Sign out button will sign you out of Legal Aid Online. You may use these buttons at any time while navigating the site. 3 Legal Aid Ontario: Overview of the Legal Aid Online redesign
7 5. Account tab By clicking on the Account tab, you will be able to navigate to: Civil account: Create, modify or review an account Criminal account: Create, modify or review an account DC statement: Create, modify or review a duty counsel statement 4 Legal Aid Ontario: Overview of the Legal Aid Online redesign
8 6. Certificate tab By clicking on the Certificate tab, you will be able to navigate to: Online certificate acknowledgement: Acknowledge a certificate Certificate information: Certificate amendment/authorization view 5 Legal Aid Ontario: Overview of the Legal Aid Online redesign
9 7. Client tab By clicking on the Client tab, you will be able to navigate to: Update or view client information 6 Legal Aid Ontario: Overview of the Legal Aid Online redesign
10 8. Personal info tab By clicking on the Personal Info tab, you will be able change personal information such as: Change your password Address change You can also view your approved panel information by selecting Approved Panel Info 7 Legal Aid Ontario: Overview of the Legal Aid Online redesign
11 9. Report tab The Report tab contains links to valuable reporting screens including: Review my account status: Review the status of your account Hardcap information status: View your current hardcap status View upcoming billing deadlines: View the upcoming billing deadlines for your active certificates 8 Legal Aid Ontario: Overview of the Legal Aid Online redesign
12 10. Communication tab The Communication tab contains links that will allow you to view notices, correspond to, and receive documentation from Legal Aid Ontario: Mail and correspondence: View incoming messages from Legal Aid Ontario including Certificate notices, EFT deposit details, correspondence from LAO and more. Electronic document submission: Send documents via electronic document submission to LAO, or create a LAO ifax sheet cover page. 9 Legal Aid Ontario: Overview of the Legal Aid Online redesign
13 11. Saving favorites If you wish to save a particular page in the Favorites tab, follow these instructions: 1. Navigate to the page you wish to save as a favorite/shortcut 2. Once the desired page is displayed, click on the Favorites drop-down beside the main menu drop-down 3. Select the Add to My Links option and enter a name 4. Click Save and then press the Home button on the top right corner 5. Click on Favorites and the page will appear in the list 10 Legal Aid Ontario: Overview of the Legal Aid Online redesign
14 12. Changes for bookkeepers In the current portal, several links are dead and are not accessible for bookkeepers. To avoid inadvertently accessing dead links, the following links are no longer active: Acknowledge a certificate Certificate amendment/authorization Update client information Approved panel info Hardcap status View mail and correspondence Electronic document submission Bookkeepers will continue to have access to: Account tab Personal information Review my account status View upcoming billing deadlines 11 Legal Aid Ontario: Overview of the Legal Aid Online redesign
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