Hitachi Server Adapter for the SAP HANA Cockpit User s Guide v01.1.0

Transcription

1 Hitachi Server Adapter for the SAP HANA Cockpit User s Guide v FASTFIND LINKS Requirements and Installation Contents Getting Help Operations MK-92ADPTR113-01

2 2016 Hitachi, Ltd. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including copying and recording, or stored in a database or retrieval system for commercial purposes without the express written permission of Hitachi, Ltd., or Hitachi Data Systems Corporation (collectively Hitachi ). Licensees may make copies of the materials provided that any such copy is (i) created as an essential step in utilization of the software as licensed and is used in no other manner or (ii) used for archival purposes. Licensees may not make any other copies of the materials. Materials mean text, data, photographs, graphics, audio, video, and documents. Hitachi reserves the right to make changes to this material at any time without notice and assumes no responsibility for its use. The materials contain the most current information available at the time of publication. Some of the features described in the materials may not be currently available. Refer to the most recent product announcement for information about feature and product availability, or contact Hitachi Data Systems Corporation at Notice: Hitachi products and services can be ordered only under the terms and conditions of the applicable Hitachi agreements. The use of Hitachi products is governed by the terms of your agreements with Hitachi Data Systems Corporation. Hitachi is a registered trademark of Hitachi, Ltd., in the United States and other countries. AIX, AS/400e, DB2, Domino, DS6000, DS8000, Enterprise Storage Server, eserver, FICON, FlashCopy, IBM, Lotus, MVS, OS/390, PowerPC, RS/6000, S/390, System z9, System z10, Tivoli, z/os, z9, z10, z13, z/vm, and z/vse are registered trademarks or trademarks of International Business Machines Corporation. Active Directory, ActiveX, Bing, Excel, Hyper-V, Internet Explorer, the Internet Explorer logo, Microsoft, the Microsoft Corporate Logo, MS-DOS, Outlook, PowerPoint, SharePoint, Silverlight, SmartScreen, SQL Server, Visual Basic, Visual C++, Visual Studio, Windows, the Windows logo, Windows Azure, Windows PowerShell, Windows Server, the Windows start button, and Windows Vista are registered trademarks or trademarks of Microsoft Corporation. Microsoft product screen shots are reprinted with permission from Microsoft Corporation. All other trademarks, service marks, and company names in this document or website are properties of their respective owners.

3 Contents Preface... 7 Intended Audience... 8 Related Documents... 8 Release Notes... 8 Document Conventions... 9 Getting Help Comments Requirements and Installation Required Hardware Server Hardware Requirements Hitachi Compute Hardware Requirements Required Software Operating Systems Adapter Management Server Operating System HANA Database Operating System HANA Volumes Required Pre-operation Installing and Configuring HCSM Contents 3 Hitachi Server Adapter for the SAP HANA Cockpit v User s Guide

4 Configuring CB500 or CB2500 for HCSM Configuring CB500 or CB2500 for IPMI Distribution Package Installing and Uninstalling Installation Overview Installation Procedure Uninstallation Architecture Operations New Features and Important Enhancements Launching the UI for Hitachi Adapter for SAP HANA Cockpit Registering a HANA Instance Input Parameters Registering a HANA Host Input Parameters Configure HCSM Configure IPMI Alerts Reports Server Report Chassis Report Switch Module Report Fan Module Report Power Supply Module Report Server Workload Report NIC Port Report HBA Port Report Contents Hitachi Server Adapter for the SAP HANA Cockpit v User s Guide

5 Server Event Log Report Quanta Server Reports Server FRU Report (Quanta Nitro Only) Server Sensor Report (Quanta Nitro Only) Server Information Report (Quanta Nitro Only) Logging, Troubleshooting, and Error Messages Logging Log Generation and Rotation Troubleshooting Error Messages Contents 5 Hitachi Server Adapter for the SAP HANA Cockpit

6 6 Contents

7 Preface Intended Audience Related Documents Release Notes Document Conventions Getting Help Comments Preface 7

8 Note Your use of the Hitachi Server Adapter for the SAP HANA Cockpit and all other Hitachi Data Systems products is governed by the terms of your agreements with Hitachi Data Systems. Intended Audience This document is intended for users of the Hitachi Server Adapter for the SAP HANA Cockpit: SAP HANA database administrators, storage administrators, and architects implementing a backup, recovery, and cloning solution for SAP HANA databases. Ideally, readers should have a solid understanding of the architecture, administration, and backup and recovery concepts of SAP HANA databases. Related Documents Name Hitachi Compute Systems Manager User Guide (MK-91HC194-xx) SAP HANA Administration Guide Description A guiding document to get started with Hitachi Computer Systems Manager (HCSM) Describes all administrative tasks that SAP HANA system administrators perform regularly and on demand Release Notes You can find release notes on the documentation CD. Release notes contain requirements and more recent product information that this manual may not fully describe. Be sure to review the release notes before installation. 8 Preface

9 Document Conventions This document uses the following typographic conventions: Convention Bold Italic Description Indicates text on a window, other than the window title, including menus, menu options, buttons, fields, and labels Example: Click OK. Indicates a variable, which is a placeholder for actual text provided by the user or system Example: copy source-file target-file Note: Angled brackets (<>) also indicate variables. screen/code Indicates text on the screen or that you enter Example: # pairdisplay -g oradb <> angled brackets [ ] square brackets Indicates a variable, which is a placeholder for actual text provided by the user or system Example: # pairdisplay -g <group> Note: Italic font also indicates variables. Indicates optional values Example: [a b] indicates that you can select a, b, or nothing. { } braces Indicates required or expected values Example: { a b } indicates that you must select either a or b. vertical bar Indicates a choice between two or more options or arguments Examples: [a b] indicates that you can select a, b, or nothing. { a b } indicates that you must select either a or b. This document uses the following icons to draw attention to information: Icon Label Description Note Calls attention to important and/or additional information Tip Provides helpful information, guidelines, or suggestions for performing tasks more effectively Caution Warns the user of adverse conditions and/or consequences (for example, disruptive operations) Preface 9

10 Icon Label Description WARNING Warns of severe conditions and/or consequences (for example, destructive operations) Getting Help Comments The Hitachi Data Systems Support Center staff is available 24 hours a day, seven days a week. Provisions for patches and fixes are restricted to normal business hours, 8 a.m. to 5 p.m. PST. To reach us, please visit the support website for current telephone numbers and other contact information: If you purchased this product from an authorized HDS reseller, contact that reseller for support. Before calling the Hitachi Data Systems Support Center, provide as much information about the problem as possible, including: The circumstances surrounding the error or failure. The exact content of any error messages displayed on the host systems. Please send us your comments on this document: doc.comments@hds.com. Include the document title, number, and revision, and refer to specific sections and paragraphs if possible. Thank you! (All comments become the property of Hitachi Data Systems Corporation.) 10 Preface

11 Requirements and Installation Required Hardware Required Software Operating Systems Required Pre-operation Distribution Package Installing and Uninstalling Requirements and Installation 11

12 Required Hardware Server Hardware Requirements CPU Item Memory Graphics HDD Capacity Supported HBAs Requirements Pentium 4 or more 2 gigabytes or more 800x600, 16-bit color or more 1 gigabyte or more All the HBAs certified by Microsoft on the OS are supported. Hitachi Compute Hardware Requirements Requirements Version Hitachi Compute Chassis 500 A0241-B-9901 Hitachi Compute Chassis 2500 A0160-B-1453 QuantaGrid D51B-2U 3.38 Required Software HCSM v SAP HANA Windows Client and above Operating Systems Adapter Management Server Operating System OS Version Supported Windows 2012 R2 Yes HANA Database Operating System OS Version Redhat Enterprise Linux 6.6-HANA SPS11 Scale-up Dedicated Redhat Enterprise Linux 7.2-HANA SPS12 Scale-up Dedicated SuSE Linux 11.3-HANA SPS11 Scale-up Dedicated SuSE Linux 12.0-HANA SPS12 Scale-up Dedicated Supported Yes Yes Yes Yes Note See the Hitachi UCP for the HANA platform in a scale-up configuration document for information about HANA installation with Hitachi hardware. 12 Requirements and Installation

13 HANA Volumes Volume Name Volume Type Supported OS LVM Yes OS Plain LUN Yes Data, Log, and Share LVM Yes Data, Log, and Share Plain LUN No Required Pre-operation Installing and Configuring HCSM Before the Hitachi Adapter can be installed, you must install and configure Hitachi Compute Systems Manager (HCSM) for blade servers. For more information, see the Hitachi Command Suite: Compute Systems Manager User Guide (MK-91HC194-08). Configuring CB500 or CB2500 for HCSM 1. Access the Hitachi Compute Blade chassis by entering the appropriate IP address of the management Module (SVP) into your web browser. 2. Under the Administration tab, select the HCSM option in the left-hand navigation pane. Ensure that HCSM is enabled in the HCSM Services tab. Also ensure that the IP address and Port number are correct. Requirements and Installation 13

14 3. Navigate to the HCSM Services tab, and then configure a HCSM host. Provide the appropriate IP address and Port number. An HCSM service must be configured on each Hitachi Compute Blade 500 management module (Chassis SVP) and properly configured with the appropriate HCSM Server IP address and port number. 4. After you make these configuration changes, select Confirm to ensure that the settings are saved to the management module (SVP). 14 Requirements and Installation

15 Configuring CB500 or CB2500 for IPMI The Hitachi blade needs pre-configuration for enabling IPMI. To pre-configure the blade, follow these steps: 1. Log in to the chassis management module of the Hitachi blade. 2. Click Server Blades on the left panel, and then select the Hitachi blade. 3. Click the BMC tab, as shown below. 4. Click the Edit dropdown box on the right bottom. Then click IPMI over LAN. 5. Ensure that the Enable option is selected for Use and IPMI over LAN v1.5 and null account. Then click Confirm. Requirements and Installation 15

16 6. Click the Edit dropdown box on the right bottom. Then click IPMI/SMASH user account. 7. Select a user account, enable the Use option, provide the username and password, and then select Administrator as Privilege, as shown below. Then click Confirm. Distribution Package The distribution packages for the Hitachi Server Adapter for the SAP HANA Cockpit contain the following: Installer for x64 ("Hitachi-HANAServerAdapter-Setup(01.1.0)-(x64)- 01.exe"). Each installer package contains the following: Hitachi HANA Management Web Service Delivery Unit for the Hitachi Server Adapter for the SAP HANA Cockpit 16 Requirements and Installation

17 Installing and Uninstalling Installation Overview Installation includes the following items. Installation Item Hitachi HANA Management Service Delivery unit of Hitachi Storage for SAP HANA Cockpit adapter Location Windows management server Import the delivery unit to the SAP HANA Cockpit Note The installer installs the.net 4.5 framework if this framework is not already installed. Installation Procedure 1. Installing the HANA Management Service on the Windows Management Server On a supported Windows host, install the Hitachi Storage Adapter for the SAP HANA Cockpit by running this program: Hitachi-HANAServerAdapter-setup(01.1.0)-(x64)-01.exe The installer adds two main components: The adapter, located in C:\Program Files\Hitachi\Hitachi HANA Management Service\deliveryunit. A Windows service named Hitachi HANA Management Service. First, install the Hitachi HANA Management Service by running the installer as seen in the images beginning on the next page: Requirements and Installation 17

18 18 Requirements and Installation

19 Requirements and Installation 19

20 20 Requirements and Installation

21 Requirements and Installation 21

22 Then verify the installation by navigating to Control Panel->Programs and Features. If the program installed successfully, it appears in this list. To verify that the service is running, navigate to Start->Run->mstsc, and then verify that the status of Hitachi HANA Management Service is Running. 2. Importing the delivery unit to the SAP HANA Cockpit After you install Hitachi HANA Management Service on the Windows management server, import the delivery unit to the SAP HANA Cockpit: This operation requires the following roles for the on the Cockpit (client) side: sap.hana.admin.roles::administrator sap.hana.uis.db::site_designer sap.hana.xs.admin.roles::httpdestadministrator sap.hana.xs.lm.roles::administrator To import the delivery unit, follow these steps: 1. Log in to Cockpit. 22 Requirements and Installation

23 2. Access SAP HANA Application Lifecycle Management->Manage Products and Delivery Units. 3. Click Delivery Units->Import, as you see below. 4. Select the delivery unit file (HANA_ADAPTER_DU-hds.com.tgz) from C:\Program Files\Hitachi\Hitachi HANA Management Service\deliveryunit on the HANA management server. 5. After you install the delivery unit, the screen below appears so that you can see the tile that represents the adapter. Requirements and Installation 23

24 3. Configuring the SAP HANA Cockpit Next, configure the transport service on the SAP HANA Cockpit. 1. Log in to Cockpit->XS Artifact Administration. 2. On the XS Artifact Administration screen, type HitachiHanaService to find the httpdest file as shown below. 3. Click Edit if you wish to modify the httpdest file by changing the IP address and port of the Hitachi HANA Management service. 24 Requirements and Installation

25 If the name of the target system is not HIT (default name), then it is not allowed to edit the http destination directly. In this case, extend the http destination, and then edit by following the steps below: 1. Click Extend on the bottom right of the screen. 2. If this is the first time that you are installing the adapter, click New Package, and then provide the extension package and the extension name. Otherwise, select an existing package. Then click Create Extension. Requirements and Installation 25

26 3. Click Edit on the bottom of the screen that shows the new extension of the HTTP destination. 26 Requirements and Installation

27 Uninstallation To uninstall the Windows service, follow these steps: 1. Go to Control Panel->Programs and Features, and then choose Hitachi HANA Management Service. 2. Right-click, and then select Uninstall. Requirements and Installation 27

28 To uninstall the delivery unit, follow these steps: 1. Go to HANA Cockpit->SAP HANA Application Lifecycle Management->Manage Products and Delivery Units. 2. Select HANA_Adapter_DU (hds.com), and then click Delete. 28 Requirements and Installation

29 Architecture The SAP HANA Cockpit is an SAP Fiori Launchpad site that provides you with a single point of access to a range of web-based applications for the online administration of SAP HANA. You access the SAP HANA Cockpit through a web browser. The Hitachi Server Adapter for the SAP HANA Cockpit runs as a cockpit web application. This adapter provides registration, monitoring, and additional reports for server management. Specifically, the adapter does the following: Allows users to register Hitachi blades. Allows users to monitor Hitachi blades. Allows users to check the HANA system workloads with Hitachi blades. Generates alerts for the health status of Hitachi blade and chassis. Generates the following reports: Server Chassis Switch Module Fan Module Power Supply Module Server Workload NIC Port HBA Port Server Event Log Server Information Server Sensor Server FRU Architecture 29

30 30 Architecture

31 Operations Launching the UI for Hitachi Adapter for SAP HANA Cockpit Registering a HANA Instance Registering a HANA Host Configuring HCSM Alerts Operations 31

32 New Features and Important Enhancements After registering the Hitachi blade server component, the following operation can be performed using the Hitachi Server Adapter for the SAP HANA. o IPMI configuration The following real-time reports are available in the Hitachi Server Adapter for the SAP HANA user interface. o o o Server Event Log Report Server Information Report (QuantaGrid D51B-2U Only) Server Sensor Report (QuantaGrid D51B-2U Only) Launching the UI for Hitachi Adapter for SAP HANA Cockpit Before you perform any operations or generate any reports, launch the user interface for Hitachi Adapter for SAP HANA Cockpit by following these steps: 1. After you install the Hitachi Adapter for SAP HANA Cockpit, open the cockpit by navigating to the following link from the Windows management server: (The IP address in this link is an example. Replace it with your own.) 2. Log in as a system user for SAP HANA. 32 Operations

33 3. Once you are logged in, the following screen appears. Registering a HANA Instance HANA Instance registration registers the provided HANA instance with a HANA host on the inventory of the management web service. To register a HANA instance, follow these steps: 1. After you log in to the UI, click the + sign next to HANA Instances on the upper left of the UI. Operations 33

34 2. Provide information for the parameters listed below, as shown in the following screenshot. You can perform subsequent management operations by using the result of this registration feature. Input Parameters Name Type Description Instance Host Name String DNS name or IP of the master host HANA Instance Number Integer Instance number of this HANA system HANA User Name String User name of this HANA system HANA Password Registering a HANA Host SecureString Password of this HANA system After you register a HANA instance, you can register all hosts of the specified HANA instance. This feature registers the related HANA hosts on the inventory of the management web service. To register a HANA host, follow these steps: 1. Click HANA Host. 2. Click Register Host on the left under s. You can perform subsequent management operations by using the result of this registration feature. Provide the ssh user credential that has root privilege. The adapter can then scan the host and map it with the registered Hitachi blade server on HCSM. 34 Operations

35 Input Parameters Name Type Description Host Name String DNS name or IP of the master host SSH User Name String SSH user name of this HANA host SSH Password SecureString SSH password of this HANA host Configure HCSM To configure HCSM, click the Compute tab of the web application, and then select Configure HCSM on the left. Provide the following parameters: HCSM IP Address: The IP address of the Hitachi Compute Systems Manager that the Hitachi Server Adapter for the SAP HANA Cockpit is to use to gather information about compute blade platforms. HCSM Port: The port for the HCSM. HCSM Username: The username to be used to log into the HCSM. HCSM Password: The password for the user entered in the previous field. HCSM Protocol: The protocol (http or https) to be used to communicate with the HCSM. Operations 35

36 Configure IPMI After you provide the parameters, click Confirm to submit the configuration request. Then, if the parameters are valid, a success message appears. To configure IPMI, click the Server tab of the web application, and then select IPMI Config. Provide the following parameters: Server BMC IP Address: Provide the IP address of the BMC of the Hitachi blade or QuantaGrid D51B-2U server. IPMI Username: Provide the username to access the server by IPMI. IPMI Password: Provide the password for the user entered in the previous field. After you provide the parameters, click Ok to submit the configuration request. Then, if the parameters are valid, a success message appears. Note The QuantaGrid D51B-2U server supports IPMI by default. You can directly use the username/password of BMC for the IPMI Config, as shown in the following screenshot. Also, the Hitachi blade needs IPMI to be enabled first, as described in Configuring CB500 or CB2500 for IPMI. 36 Operations

37 Alerts Alerts appear at the top tab of the home page for the Hitachi Server Adapter for the SAP HANA Cockpit. To refresh the information, you may either click the circular arrow in the upper right corner of the UI or use the refresh button of your browser. Operations 37

38 The following alerts are preconfigured into the Hitachi Server Adapter for the SAP HANA Cockpit. Metric Type Alert Type Condition Message Server Health Success Server Health Error Server Health Warning Chassis Health Chassis Health Chassis Health SwitchModule Health SwitchModule Health SwitchModule Health PowerSupply Module Health PowerSupply Module Health PowerSupply Module Health Management Module Health Success Error Warning Success Error Warning Success Error Warning Success Health status is NORMAL Health status is FAIL Health status is WARNING Health status is NORMAL Health status is FAIL Health status is WARNING Health status is NORMAL Health status is FAIL Health status is WARNING Health status is NORMAL Health status is FAIL Health status is WARNING Health status is NORMAL 38 Operations Server <serverserialnumber> is healthy. Server <serverserialnumber> is not healthy. Server <serverserialnumber> health status has warnings. Chassis <chassisname> is healthy. Chassis <chassisname> is not healthy. Chassis <chassisname> health status has warnings. The switch module in slot <slotno> of chassis <chassisuniquekey> is healthy. The switch module in slot <slotno> of chassis <chassisuniquekey> is not healthy. The switch module in slot <slotno> of chassis <chassisuniquekey> health status has warnings. The power supply module in slot <slotno> of chassis <chassisuniquekey> is healthy. The power supply module in slot <slotno> of chassis <chassisuniquekey> is not healthy. The power supply module in slot <slotno> of chassis <chassisuniquekey> health status has warnings. The management module in slot <slotno> of chassis <chassisuniquekey> is healthy.

39 Metric Type Alert Type Condition Message Management Module Health Management Module Health FanModule Health FanModule Health FanModule Health Error Warning Success Error Warning Health status is FAIL Health status is WARNING Health status is NORMAL Health status is FAIL Health status is WARNING The management module in slot <slotno> of chassis <chassisuniquekey> is not healthy. The management module in slot <slotno> of chassis <chassisuniquekey> health status has warnings. The fan module in slot <slotno> of chassis <chassisuniquekey> is healthy. The fan module in slot <slotno> of chassis <chassisuniquekey> is not healthy. The fan module in slot <slotno> of chassis <chassisuniquekey> health status has warnings. Management Module Power Warning Power status is WARNING The management module in slot <slotno% of chassis <chassisuniquekey> is powered off. PowerSupply Module Power Warning Power status is WARNING The powersupply module in slot <slotno> of chassis <chassisuniquekey> is powered off. SwitchModule Power Warning Power status is WARNING The switch module in slot <slotno> of chassis <chassisuniquekey> is powered off. Operations 39

40 40 Operations

41 Reports Server Report Chassis Report Switch Module Report Fan Module Report Power Supply Module Report Server Workload Report NIC Port Report HBA Port Report Server Event Log Report Server Information Report (QuantaGrid D51B-2U Only) Server Sensor Report (QuantaGrid D51B-2U Only) Server FRU Report (QuantaGrid D51B-2U Only) Reports 41

42 Server Report To generate a server report, follow these steps: 1. Click the Compute tab. 2. Click Overview. This report shows the following information for this specified server blade that acts as a HANA host and has registered into the HCSM. Property Unique Key Serial Number Product Number Manufacturer UUID Partition No Primary Slot Partition Width Slot Width Blade Number Slot Number Partition Valid Health Status Maintenance Mode Server unique key Server serial number Server product number Description Name of the manufacturer UUID Partition number Primary slot number of this partition Number of server modules in this partition Slot width Blade number Slot number Validation of partition (TRUE, FALSE) Health status (NORMAL, WARNING, FAIL, UNKNOWN) Maintenance mode status (TRUE, FALSE) 42 Reports

43 Property Status Last Refreshed Number of Error Alerts Number of Warning Alerts Number of Information Alerts Cpu Name Cpu Frequency (MHz) Lid Status Lid Color LOM DHCP Enable LOM IP Address LOM Subnet Mask LOM Default Gateway Current FW Version Current LOM Version Current EFI Version Updating FW Version Updating LOM Version Updating EFI Version Remote Console Url WWN Type MAC Type OS Mode Firmware Restart Required NM Cold Standby LP ID LP Status Description Server status (Running, Stopped, Unknown) Timestamp for the last refresh Error count Warning count Information count CPU name CPU frequency LID status (ON, OFF, BLINKING, SLOW_BLINKING, FAST_BLINKING, UNKNOWN) LID color (BLUE, GREEN, RED, ORANGE, UNKNOWN) LOM DHCP enable status (TRUE, FALSE) LOM (BMC) IP address (IPv4) LOM (BMC) Subnet mask (IPv4) LOM (BMC) Default gateway (IPv4) Version of firmware that is currently running Version of LOM that is currently running Version of EFI that is currently running Version of firmware that is applied after the server is reboot Version of LOM that is applied after the server is reboot Version of EFI that will be applied after the server is reboot URL of the remote console Type of WWN (Original, Additional, Unknown) Type of WWN (Original, Additional, Unknown) OS mode of the server (Basic, HVM, Unknown) Whether the firmware requires an restart for updating (TRUE, FALSE) The blade is an active or standby blade in N+M Group (TRUE, FALSE) LPAR manager ID LPAR manager status (Running, Stopped, Unknown) Reports 43

44 Property LP VNIC System No Description LPAR manager VNIC System No. Note: This tag is not generated when LPAR manager plug-in is not registered or disabled. When the OS mode is set to HVM and the target LPAR manager is managed as a licensed resource, this value is retrieved. Otherwise, this value is set to -1. Chassis Report To generate a chassis report, follow these steps: 1. Click the Compute tab. 2. Click Management. This report shows the following information for the chassis of the specified server blade that acts as a HANA host and is registered with HCSM. Property Chassis Unique Key Slot No Install Status Active Power Status Health Status Description Chassis unique key Slot number Installation status Whether the chassis is active Power status Health status 44 Reports

45 Property Description Maintenance Mode Maintenance mode Model Number Model number Lid Status Lid status Firmware Version Firmware version Dictionary Version Dictionary version Parameter Version Parameter version SVP IP Address SVP IP address (IPv4 or IPv6) SVP Subnet Mask SVP subnet mask (IPv4) SVP Default Gateway SVP default gateway (IPv4 or IPv6) Maintenance IP Address Maintenance IP address Maintenance Subnet Mask Maintenance subnet mask Maintenance Default Gateway Maintenance default gateway Switch Module Report To generate the switch module report, follow these steps: 1. Click the Network tab. 2. Click Switch. This report shows the following information for the switch modules of the chassis of the specified server blade that acts as a HANA host and is registered with HCSM. Slot No Property Chassis Unique Key Slot number Chassis unique key Description Reports 45

46 Property Switch Unique Key Serial Number Install Status Power Status Health Status Maintenance Mode Description Switch unique key Serial number Install status (INSTALL, NOT_INSTALL, NA) Power status (OFF, ON, UNKNOWN) Health status (NORMAL, WARNING, FAIL, UNKNOWN) Maintenance mode status (TRUE, FALSE) Fan Module Report To generate a fan report, follow these steps: 1. Click the Compute tab. 2. Click Fan. This report shows the following information for the fan modules of the chassis of the specified server blade that act as a HANA host and has been registered into the HCSM. Property Chassis Unique Key Slot No Install Status Power Status Health Status Description Chassis unique key Slot number Install status (INSTALL, NOT_INSTALL, NA) Power status (OFF, ON, UNKNOWN) Health status (NORMAL, WARNING, FAIL, UNKNOWN) 46 Reports

47 Power Supply Module Report To generate a power supply report, follow these steps: 1. Click the Compute tab. 2. Click Power Supply. This report shows the following information for the power supply modules of the chassis of the specified server blade that act as a HANA host and has been registered into the HCSM. Property Chassis Unique Key Slot No Install Status Product Name Model Number Serial Number Power Status Health Status Chassis unique key Slot number Description Install status (INSTALL, NOT_INSTALL, NA) Product name Model number Serial number Power status (OFF, ON, UNKNOWN) Health status (NORMAL, WARNING, FAIL, UNKNOWN) Server Workload Report To generate a server workload report, follow these steps: 1. Click the HANA Host tab. 2. Click Overview. Reports 47

48 This report shows the following information for the current workload of the specified server blade that acts as a HANA host and has been registered into the HCSM. HANA Host Platform Manufacturer Property Total Memory (GB) Total Memory Used on Host (GB) Percentage of Memory Used on Host Memory Used by SAP HANA Database (GB) Allocation limit (GB) Percentage of busy CPUs (user + system) Average number of CPUs busy with user activities Average number of CPUs waiting for I/O Average number of CPUs busy with system activities Average number of CPUs busy with user activities Host name OS of this HANA host Description Manufacturer of this HANA host Total memory size (GB) Total used memory size on this host (GB) Percentage of used memory on this host Percentage of memory used by SAP HANA database (GB) Allocation limit (GB) Percentage of busy CPUs (user + system) Average number of CPUs busy with user activities Average number of CPUs waiting for I/O Average number of CPUs busy with system activities Average number of CPUs busy with user activities 48 Reports

49 Property Memory allocated by SAP HANA database (GB) Memory used by SAP HANA database (GB) Percentage of allocation limit used Total memory on host Percentage of memory used on host Amount of free swap space (in GB) Amount of used swap space Time of workload snapshot Used Memory/Allocation Limit (GB) On Host Database Resident/Physical Memory (GB) On Host Data Volume Size/Total Disk Size (GB) On Host Log Volume Size/Total Disk Size (GB) On Host Trace Volume Size/Total Disk Size (GB) On Host Description Memory allocated by SAP HANA database (GB) Memory used by SAP HANA database (GB) Percentage of allocation limit used Total memory on host Percentage of memory used on host Amount of free swap space (in GB) Amount of used swap space Timestamp of the workload snapshot Used memory/allocation limit on this host Memory used by the database resident/the total physical memory on this host Used disk space of data volume/total disk space of data volume on this host Used disk space of log volume/total disk space of log volume on this host Used disk space of trace volume/total disk space of trace volume on this host NIC Port Report To generate this report, follow these steps: 1. Click the Compute tab. 2. Click NIC Port. Reports 49

50 This report shows information for all NIC ports of the chassis of the specified server blade that act as a HANA host and has been registered into the HCSM. The following fields are included in the report. Property Card Slot Number Card Type Card Name Bus Number Controller Number Port Number MAC Address Duplication Change From Default Description Slot number for this NIC card Card type Card name Bus number Controller number Port number MAC address Indicates whether this MAC address is duplicated (TRUE or FALSE). Value is set to "FALSE" when an original MAC is currently used. Indicates whether this MAC address is changed from the original one (TRUE or FALSE). Value is set to "FALSE" when an original MAC is currently used. HBA Port Report To generate this report, follow these steps: 1. Click the Compute tab. 2. Click HBA Port. 50 Reports

51 This report shows information for all HBA ports of the chassis of the specified server blade that act as a HANA host and has been registered into the HCSM. The following fields are included in this report. Property Card Slot Number Card Type Card Name Bus Number Port Number WWPN WWPN Duplication WWPN Change From Default WWNN WWNN Duplication WWNN Change From Default Description Slot number for this HBA card Card type Card name Bus number Port number WWPN Indicates whether this WWPN is duplicated (TRUE or FALSE). Value is set to "FALSE" when an original WWPN is currently used. Indicates whether this WWPN is changed from the original one (TRUE or FALSE). Value is set to "FALSE" when an original WWPN is currently used. WWNN Indicates whether this WWNN address is duplicated (TRUE or FALSE). Value is set to "FALSE" when an original WWNN is currently used. Indicates whether this WWNN is changed from the original one (TRUE or FALSE). Value is set to "FALSE" when an original WWNN is currently used. Reports 51

52 Server Event Log Report After you configure IPMI, follow these steps to generate this report. 1. Click the Compute tab. 2. Click Event Log. This report shows information for all server event logs of the specified server that act as a HANA host and has been configured with IPMI. The following fields are included in the report: Property Event Id Time Stamp Severity Source Type Description Description Event ID Timestamp Severity Source Type Description of this server event 52 Reports

53 QuantaGrid D51B-2U Server Reports To generate reports for the Quanta server, follow these steps: 1. Follow the steps in Registering a HANA Instance and Registering a HANA Host. The added Quanta server appears in the list of instances in the left panel, as in the following screenshot. 2. Follow the steps in Configuring IPMI for the Quanta Nitro server. 3. Click the Compute tab. The Overview screen appears, which shows the server info, BMC info, and system NICs. Reports 53

54 Server FRU Report (QuantaGrid D51B-2U Only) To view this report, click FRU Info after following the steps in Quanta Reports. This report shows information for all FRUs (field replacement unit) of this registered Quanta Nitro server. When you configure IPMI for this server, the adapter detects whether it is a Quanta Nitro server, and then it displays this report. The following fields are included in the report: Property Device Type ID Serial number Version Part Number Product name Vendor Product Type Asset Tag Description Device type of this FRU ID of this FRU Serial number of this FRU Version of this FRU Part number of this FRU Product name of this FRU Vendor of this FRU Product type of this FRU Asset tag of this FRU Server Sensor Report (QuantaGrid D51B-2U Only) To view this report, click Sensor Info after following the steps in Quanta Reports. 54 Reports

55 This report shows information for all sensors of this registered Quanta Nitro server. When you configure IPMI for this server, the adapter detects whether it is a Quanta Nitro server, and then it displays this report. The following fields are included in the report: Property Sensor Id Sensor Number Sensor Status Sensor Tag Sensor Type Sensor Value Unit Sensor Higher Critical Value Sensor Higher Non-Critical Value Sensor Lower Critical Value Sensor Lower Non-Critical Value Description ID of the sensor Number of the sensor Status of the sensor Tag of the sensor Type of the sensor Value of the sensor Unit of the output value Higher critical value of this sensor Higher non-critical value of this sensor Lower critical value of this sensor Lower non-critical value of this sensor Server Information Report (QuantaGrid D51B-2U Only) To view this report, click Event Log after following the steps in Quanta Reports. Reports 55

56 This report shows information for a registered Quanta Nitro server. When you configure IPMI for this server, the adapter detects whether it is a Quanta Nitro server, and then it displays this report. The following fields are included in the report: Property Product Name BIOS Version Firmware Build Date Firmware Version System Name BMC NIC Type BMC Version BMC Manufacturer BMC MAC BMC IPV4 Address BMC Gateway BMC IPV6 Address System NICs Product name of this server Version of the BIOS Build date of firmware Version of firmware System name of this server NIC type of the BMC Version of the BMC Manufacturer of the BMC MAC address of the BMC IPV4 address of the BMC Description Network gateway of the BMC IPV6 address of the BMC if any List of the current system NICs of this server. Each record of this list includes two fields: 1. Type (the type of this system NIC) 2. MAC address (the MAC address of this system NIC) 56 Reports

57 Logging, Troubleshooting, and Error Messages Logging Troubleshooting Error Messages Logging, Troubleshooting, and Error Messages 57

58 Logging Find log files in this location: [Installed drive]\program Files\Hitachi\ Hitachi HANA Management Service\Log The adapter supports the following logging levels: Fatal Error Warn Info Debug Trace The default logging level is Info. You can change the logging level in the HiHanaLogConfig.Config file in the installation folder as shown below: Log Generation and Rotation Multiple log generation and rotation of the adapter log files create multiple log files. The active log filename is hihana.log. The log generation and rotation of the adapter log files allow you to do the following: Log multiple processes to the same file. Determine the maximum number of consecutive files by using a userspecified parameter or a system default. Rotate the current or active log file by incrementing the log file name, appending consecutive numbers that start from zero to a user-specified limit or a system default. Specify a maximum log file size in hihanalogconfig.config by editing the [archiveabovesize] key as shown below: 58 Logging, Troubleshooting, and Error Messages

59 If the value of the log file size is greater than the specified [archiveabovesize] value, then the log file is automatically rotated. The default value of [archiveabovesize] is bytes (10MB). Specify a maximum backup log file in hihanalogconfig.config by editing the [maxarchivefiles] key. The default value is 10 as shown below: Troubleshooting Symptom The Config HCSM fail to connect to the HCSM server. They display invalid username/password. A HCSM server call failed for the operation. The HCSM Config fails to connect to the HCSM server. They display Invalid protocol when using the HTTPS protocol to communicate with a HCSM server that has a self-signed SSL certification. When you use Internet Explorer to access the HCSM web page by HTTPS on the same machine, Internet Explorer displays Certificate Error. Ensure that the credentials supplied are correct. Do the following: Check the HiHANA.log for the cause of the error, as described in the Error Messages section. Change the log level to VERBOSE, and then retry the operation. Gain trust in the self-signed SSL certification by executing the following steps: 1. Use Internet Explorer to browse the HCSM webpage whose certificate you want to trust. For example: ager/index.jsp) 2. When the message There is a problem with this website's security certificate appears, choose "Continue to this website (not recommended)." 3. Click Certificate Error at the right of the address bar, and then select View Certificates. 4. Click Install Certificate. Go to the wizard, and then click Next. 5. On the following page, select Place all certificates in the following store. 6. Click Browse, select Trusted Root Certification Authorities, and then click OK. 7. Back in the wizard, click Next, and then click Finish. Logging, Troubleshooting, and Error Messages 59

60 Symptom 8. If a Security Warning message appears, click Yes. 9. Shut down all running instances of Internet Explorer, and then restart Internet Explorer. The HCSM's SSL certificate should now be trustworthy. Invalid port Invalid IP or port Check the HCSM port number. Check the HCSM IP address and port number. Error Messages E E Invalid username or password. Check and try again. Error occurred while using the specified username and password. Ensure that the username and password are valid. E E Error occurred while getting the version. Error occurred while getting the version number. Ensure that version.txt is located on the installation directory and includes the version number and build number. E E E Error occurred while registering the HANA instance. Error occurred while registering the specified HANA instance. Ensure that the provided parameters (instance number, IP) of this HANA instance are valid. E Error occurred while splitting the snapshot pair from the specified subsystem. 60 Logging, Troubleshooting, and Error Messages

61 E E Error occurred while splitting the COW/HTI snapshot pair. Ensure that the storage array is not locked. Check the input parameters and detailed error message in the HiStor API log. E Error occurred while getting HTI pools by storage serial. Error occurred while splitting the HTI pool. Ensure that the storage array is not locked. Check the input parameters and detailed error message in the HiStor API log. E Error occurred while creating storage snapshot by using HTI. Error occurred while creating the storage snapshot by using HTI. Ensure that the storage array is not locked. Check the input parameters and detailed error message in the HiStor API log. E E Error occurred while registering the HANA host. E Error occurred while registering the HANA host Ensure that the storage array is not locked. Check the input parameters (host name, SSH username, and password) are valid. E Error occurred while saving the HCSM config. Error occurred while saving the HCSM config. Ensure that the input parameters (HCSM IP, port, username, password, protocol) are valid. Logging, Troubleshooting, and Error Messages 61

62 E E E Error occurred while creating storage replication by using shadow image. Error occurred while creating storage replication by using ShadowImage. Ensure that the storage array is not locked. Check the input parameters and detailed error message in the HiStor API log. E Error occurred while reverting the storage snapshot. Error occurred while reverting the storage snapshot. Ensure that the storage array is not locked. Check the input parameters and detailed error message in the HiStor API log. E E Error occurred while getting server by serial. Error occurred while getting server by serial. Check whether HCSM is managing the server. E E E Error occurred while getting chassis by server serial. Error occurred while getting chassis by server serial. Check whether HCSM is managing the server. E Error occurred while getting switch by server serial. Error occurred while getting switch by server serial. 62 Logging, Troubleshooting, and Error Messages

63 E Check whether HCSM is managing the server. E Error occurred while getting power supply by server serial. Error occurred while getting power supply by server serial. Check whether HCSM is managing the server. E E Error occurred while getting server serial. E Error occurred while getting server serial. Ensure that the account used for registering the host has root privileges. E Error occurred while getting hana instances. E Error occurred while getting HANA instances. Check the network connection/environment between the management server and the HANA instance. Ensure that the HANA instances are up. E Error occurred while getting hana hosts. Error occurred while getting HANA hosts. Check the network connection/environment between the management server and the HANA host. Ensure that the HANA hosts are up and that the DNS name for the HANA host registration is correct. E E Error occurred while getting the LUNs of a specified HANA host. Logging, Troubleshooting, and Error Messages 63

64 E E E Error occurred while getting the LUNs of a specified HANA host. Ensure that the account used for registering the host has root privileges. E Error occurred while getting the storage snapshots by instance host name. Error occurred while getting storage snapshots by instance host name. Check the log for the HANA management web service for the details. If the data store is damaged, repair the installation. E Error occurred while getting the storage by HANA host. Error occurred while getting the storage by HANA host. Check whether you register the storage for the specified HANA host first. E Error occurred while getting the server by HANA host. Error occurred while getting the server by HANA host. Ensure that the account used for registering the host has root privileges and that HCSM is available. 64 Logging, Troubleshooting, and Error Messages

65 E E E E E E Error occurred while getting the DP pools and parity group by storage. Error occurred while getting the DP pools and parity group by storage. Ensure that the storage array is not locked. Check the input parameters and detailed error message in the HiStor API log. E Error occurred while getting the parity group by storage. Error occurred while getting the parity group by storage. Ensure that the storage array is not locked. Check the input parameters and detailed error message in the HiStor API log. E Error occurred while getting the host names by querying HANA database with the instance name. Error occurred while getting the host names by querying HANA database with the instance name. Ensure that your HANA instance and the network connection/environment of your management server are available. E Error occurred while getting the workload by using the host names to query hana database. Error occurred while getting the workload by using the host names to query the HANA database. Ensure that your HANA instance and the network connection/environment of your management server are available. E Logging, Troubleshooting, and Error Messages 65

66 Error occurred while getting server report info by server serial. Error occurred while getting server report info by server serial. Ensure that HCSM and the network connection/environment of your management server are available. E E Error occurred while getting the ports by storage. Error occurred while getting the ports by storage. Ensure that the storage array is not locked. Check the input parameters and detailed error message in the HiStor API log. E Error Message Texts E E E Invalid HCSM IP or port. Check your input again and if that is correct then your HCSM is not available at this time. Invalid HCSM IP or port. Check your input again, and if that is correct, then your HCSM is not available at this time. Ensure that the storage array is not locked, the provided HCSM IP or port are valid, and the network connection is available. E Unable to connect to HCSM. Check the management server's network and proxy settings, and try again. Unable to connect to HCSM. Check the management server network and proxy settings, and then try again. Check the network connection and/or DNS settings on your management server. E Invalid HCSM username, password, or wrong protocol for hcsm configuration. 66 Logging, Troubleshooting, and Error Messages

67 Invalid HCSM username, password, or wrong protocol for HCSM configuration. Make sure that the HCSM username, password, and protocol are valid. E E Invalid SSL cert. E Invalid SSL cert for HCSM connection. Ensure that the storage array is not locked. Check the input parameters and detailed error message in the HiStor API log. E Error occurred while getting the ports by storage. Error occurred while getting the ports by storage. Ensure that the storage array is not locked. Check the input parameters and detailed error message in the HiStor API log. E E E Error occurred while getting the performance data of ports by storage. Error occurred while getting the performance data of ports by storage. Ensure that the storage array is not locked. Check the input parameters and detailed error message in the HiStor API log. E Error occurred while getting replication groups by storage. Error occurred while getting replication groups by storage. Ensure that the storage array is not locked. Check the input parameters and detailed error message in the HiStor API log. Logging, Troubleshooting, and Error Messages 67