Features Comparison Table
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1 s Comparison Table Version November 2012
2 TABLE OF CONTENTS 1 Telephony features Smile Telephony features User Interface Directory System...6 All rights reserved Comparison Table - Version 1.9 Page 2 of 7
3 1 TELEPHONY FEATURES Att. Alternative * * * * ACD Return to Queue Option Att. And Network-wide Remote Call via feature key Att. Announcement Via ACD RANs routes Att. Barge-In Att. Break-In Call Intrusion Att. Break-In to Inquiry calls Att. Break-In with Secrecy Att. Busy Verify Att. Call Selection Att. Calls Waiting Indication Att. Clearing during Night Service Att. Camp On Station to Station Camp On, package 121 required Att. Delay Att. Display of Speed Call or Autodial * * Via key * see Autodial Att. Forward No Answer * * * * ACD Return to Queue Option Att. Incoming Call Indicators * * * * DNIS and CPND block infos provided to the operator Att. Interposition Transfer Using the Private DN Att. Lockout Att. Overflow Position Att. Position Busy Via ACD Not Ready key Att. Recall Att. Recall with Splitting Att. Secrecy Att. Splitting Automatic Caller Exclude when transfering * *Since Rls Att. Supervisory Console Att. Trunk Group Busy Indication Att. End to End signalling Busy Lamp Field * * * * up to 36 extensions Console Presentation Group Level Services First-second Degree Busy Indication Flexible Attendant Call Waiting Flexible Attendant Directory Number Incoming Call Indicator Enhancement Listed Directory Numbers, Network Multiple Console Operation Night Service Night Service Enhancements Slow Answer Recall Enhancement * * * * FDN and/or EFD must be set equal to the ATDN Source Included when Attendant Dials Recorded Overflow Announcement * * * Using ACD RANs routes Media Encryption (Voice and Signaling) Support of CS1k Geographical Redundancy All rights reserved Comparison Table - Version 1.9 Page 3 of 7
4 2 SMILE TELEPHONY FEATURES Autodial numbers (Phone, Alternatives, Mobile and Net Number) 5 New prefixes for Autodial numbers FTR Keys Calls Waiting Thermometer Longest waiting time for calls in queue Number of manned Attendant Console Calls on Hold: caller and called parties Information Calls on Hold: Timer threshold (Reminder) Calls on Hold: Label on Hold Call Park (System ParkDN) Conference Call Mute CIU configuration control (Ring Tone and Headset type) NA NA NA CIU General Purpose Relay control NA NA NA PB date and Time automatic Update NA NA NA CS1K now supports NTP servers Incoming call pickup algorithm (FIFO/Smile) FIFO for.x, call prioritization via CC6 Redial List * * through Post Dial Incoming call search mechanism (Seek Mode) Outgoing call search mechanism Express Messaging Automatic Charge Account Activity Code Not Ready Reason code Callers and Redial Lists * * Since Rls Busy Lamp Field * * * * up to 36 extensions Attendant Automatic Greeting Local Call Recording (on demand) Local Call Recording (Automatic) * *Since Rls 3.1.3, based on CLID or DNIS / Pickup Calls / All Calls) IP support Remote User capability End to End Quality of Service NA NA Automatic Network Configuration through DHCP NA NA Integration with Nortel Contact Centre Specific calls treatments based on CLID/DNIS Welcome messages, prioritization, Time of day and holidays calls routing Skilled based routing Call prioritization * * ** ** ** * Manual ** automatic using CC6 Extended real-time and historical rep. Call recording via Nortel Contact Recording (Duplicated Media Stream) Presence Information via OCS integration * * MS-Lync integration since Rls Support of Plantronics Wireless headset On/Off Hook button supported for CS60 USB, Savi Go WG101 and Savi 440 Automatic Login on startup * *Since Rls Call Pickup (Group) * *Since Rls AutoDial * *Since Rls All rights reserved Comparison Table - Version 1.9 Page 4 of 7
5 3 USER INTERFACE Multilingual * ** ** ** * Danish, Dutch, English, French, German, Italian, Russian, Spanish ** + Arabic, Hebrew and Norsk Automatic on Top NA Automatic Maximize NA Online e-education (Tutorial) Visual impaired person facilities New Vista Like GUI User's profile management VIP (visual Impaired Person) Pkg Current Call Zone customization * *Since Rls DIRECTORY Phonebook unlimited * * Limited to 100 contacts in Express PKG Phonebook Management (Fields, Labels, Build in Reports) Column labeling and FontSize Multi Criteria Search Filters Search options: Start With and Contains Quick Filters Operator and Personal Notes Basic Statistics Support of E164 format (Phone Number) All rights reserved Comparison Table - Version 1.9 Page 5 of 7
6 5 SYSTEM SmUpdate Web Networking Optional Dongle On License Manager for.x LDAP LookUp LDAP Update Send Open MS Outlook Calendar (Manual) Open MS Outlook Calendar (Automatic on incoming call - DNIS) License Manager All rights reserved Comparison Table - Version 1.9 Page 6 of 7
7 For more information about Smile please contact The Smile Team Or consult our website at All rights reserved Comparison Table - Version 1.9 Page 7 of 7
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