Update Bundle 12 Read Me P/N REV A02. The following table presents the revision history of this document:

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1 READ ME EMC Ionix ControlCenter Update Bundle 12 Read Me P/N REV A02 December, 2011 This Read Me contain supplemental information about EMC Ionix ControlCenter Update Bundle version Topics include: Revision history... 1 Update Bundle 12 description... 2 New features and changes... 2 Environment and system requirements... 2 Known problems and limitations... 3 Installation... 3 Cumulative patch contents Documentation updates EOPS announcements / Extended support offerings Troubleshooting and getting help Revision history The following table presents the revision history of this document: Revision Date Description A02 December, 2011 Updated New features and changes section. A01 December, 2011 First release of Update Bundle 12 Read Me.

2 Update Bundle 12 description Update Bundle 12 description New features and changes This release is commonly called EMC Ionix ControlCenter Update Bundle 12 (UB12). The version is It is a cumulative roll up of Ionix ControlCenter 6.1 patches and update bundles including relevant SQL patches released by EMC prior to this release. It is required that you download and read the latest version of the Support Matrix, Ionix ControlCenter 6.1 prerequisites, and all other related Ionix ControlCenter documents from EMC online support website at before you begin installation. Note: You must upgrade agents to the UB12 level to make full use of the patches and additional features provided in this bundle. ControlCenter features: Added a new field "Default Queue File Count" in agent.ini file to increase the number of Disk Queue file that stores data. Added a new check in CNN.ini file to validate Celerra certificate. Added a new alert to notify users when a Celerra certificate expires. Added a new alert to notify users during JServer failure. Modified the Important note in Agent backwards compatibility to include Update Bundle 12 as follows: After upgrading your infrastructure and the Master Agent on the infrastructure servers to Ionix ControlCenter 6.1 and before upgrading your agents, you must install the Ionix ControlCenter Update Bundle 12 or later from the EMC online support site at After completing the upgrade or fresh installation of Ionix ControlCenter with the A05 media version, the Update Bundle 12 and OCPU patch must be installed. Removed Crystal Reports application from Ionix ControlCenter 6.1 installation kit. StorageScope features: Support for a new built-in query Host Storage Groups is added under Hosts category of Query Builder. Support for thin replicas for host and array replica capacities. Support for thin primary devices for host and array primary capacities. Updated documentation to reflect StorageScope FLR End of Service on 1/31/12. Environment and system requirements For system requirements, refer to EMC Ionix ControlCenter 6.1 Support Matrix available at EMC online support website at 2 EMC Ionix ControlCenter 6.1 Update Bundle 12 Read Me

3 Known problems and limitations Solutions Enabler version UB12 requires a minimum version of Solutions Enabler Update Bundle 12 also supports (upgrade to patch 1654, ) or later available at EMC Online Support website. For more information, refer to the latest version of the EMC Ionix ControlCenter 6.1 Support Matrix available at EMC online support website at Known problems and limitations Installation For complete list of known issues and limitations of UB12, refer to the latest version of the EMC Ionix ControlCenter 6.1 Release Notes at EMC online support website at This installation section contains the following subsections: Update Bundle 12 contents and download Special instructions Preinstallation requirements Applying UB12 to different versions of Ionix ControlCenter Patched Ionix ControlCenter components UB12 installation Post installation requirements and optional steps Procedure for removing the StorageScope Repository and StorageScope Server after UB12 has been installed (optional) Rollback instructions Cumulative patch contents Update Bundle 12 contents and download Download the EMC Ionix ControlCenter 6.1 Update Bundle 12 (patch 4961) from Powerlink located at EMC online support website at From Powerlink navigate to: Support > Software Downloads and Licensing > Downloads C > Ionix ControlCenter v 6.x The download file, CC_4961.zip contains the following files. Patch _4961.exe Patch executable for all components Ionix_CEC_ exe Executable for Ionix ControlCenter Environment Checker. For more information, refer to Ionix ControlCenter Environment Checker section. For more information on utility console, how to run the jobs, and get the audit reports, refer to EMC Ionix ControlCenter Environment Checker Technical Notes available on EMC online support website at update_bundle12_readme.pdf This document EMC Ionix ControlCenter 6.1 Update Bundle 12 Read Me 3

4 Installation Special instructions IMPORTANT Please read the following special instructions before proceeding with the UB12 installation. IMPORTANT After upgrading the infrastructure and the Master Agent on the infrastructure servers to Ionix ControlCenter 6.1 and before upgrading the agents, you must install the latest Ionix ControlCenter Update Bundle from Powerlink. After completing the upgrade or fresh installation of Ionix ControlCenter, the latest Update Bundle and OCPU patch must be installed. Agent backwards compatibility Backwards compatibility means the agent will continue to function as designed with the previous versions of Ionix ControlCenter Update Bundles. The Ionix ControlCenter Update Bundles provide agent backwards compatibility for the following: Master and Host agents Common Mapping Agent Database Agent for Oracle from 5.2 SP5 or later Do not update your Common Mapping Agent to Update Bundle 5 or later if you are dependent on database support provided only with Solutions Enabler 6.5.x. Note: Any host that uses the EMC Invista Storage must have the Host Agent running at UB3 or later version. Preinstallation requirements Before proceeding with the steps outlined in this document, the following prerequisites must be met. Disk Space EMC ControlCenter 6.1 Update Bundle 12 requires a minimum of 11 GB free disk space. IMPORTANT It is recommended to run the Ionix ControlCenter Environment Checker tool before upgrading to Ionix ControlCenter 6.1 UB12. For more information, refer to Ionix ControlCenter Environment Checker section. 4 EMC Ionix ControlCenter 6.1 Update Bundle 12 Read Me

5 Installation Ionix ControlCenter Environment Checker Ionix ControlCenter Environment Checker is a diagnostic tool for determining whether the existing Ionix ControlCenter is ready to be upgraded to the next higher version. The purpose of this tool is to list out any potential issues that could occur while upgrading Ionix ControlCenter. Starting with, the Ionix ControlCenter Environment Checker is part of the update bundle downloadable file. It is required to run the Ionix ControlCenter Environment Checker tool before upgrading to Ionix ControlCenter 6.1 UB12. Perform the following to install and use the Ionix ControlCenter Environment Checker tool: 1. Execute the Ionix_CEC_ exe file distributed with the EMC Ionix ControlCenter 6.1 Update Bundle 12 (CC_4961.zip). 2. By default, the Ionix ControlCenter Environment Checker is extracted to the local drive. You can also extract the tool to a non-default location. 3. Launch the tool by double-clicking the Ionix_CEC_ exe file in the <CEC_INSTALL_FOLDER>. 4. Update the Ionix ControlCenter Environment Checker to the latest version by clicking Help -> Check for Updates. For more information on using the tool, refer to Ionix ControlCenter Environment Checker Online Help. Note: If there is no internet connectivity or if the host is behind the firewall, download latest version from Powerlink and install it on the host. Note: The Ionix ControlCenter Environment Checker tool is updated periodically. The next time you choose to run this tool, it is recommended that you check for any latest updates. Note: In a distributed Ionix ControlCenter deployment, install and run the Ionix ControlCenter Environment Checker tool on each of the infrastructure component servers to verify their upgradability. Backup StorageScope This prerequisite is only needed if UB12 is being applied to an existing Ionix ControlCenter environment. Note: If File Level Reporting (FLR) is licensed, then disable all FLR data collection policies (DCPs) prior to the next scheduled Extract, Transform, and Load (ETL) run time. If this is not done, then the ETL process should be run before UB12 is installed. Perform these steps prior to installing UB12: 1. Run the %ECC_INSTALL_ROOT%\repository\admin\emcsts_scripts\emcsts_trending_services. bat. 2. Run a StorageScope Repository Export and Backup. EMC Ionix ControlCenter 6.1 Update Bundle 12 Read Me 5

6 Installation Note: In an FLR licensed environment, the ETL run time could take up to 4 hours to complete. Backup Ionix ControlCenter It is mandatory to perform a complete backup of Ionix ControlCenter prior to starting the UB12 installation except for fresh installation. 1. Download and install Ionix ControlCenter 6.1 Backup and Restore Utility (CC_4938.zip) on all infrastructure servers. Ionix ControlCenter 6.1 Backup and Restore Utility Read Me provides more information. 2. Run backup.bat in the %ECC_INSTALL_ROOT%\HF4938 directory on all infrastructure servers except for servers which have the Performance Manager GUI Client installed alone with no other Ionix ControlCenter components. 3. Reboot the server. 4. Copy the %ECC_INSTALL_ROOT%\ directory to another storage location. 5. Change the Ionix ControlCenter and Oracle services back to Automatic and proceed with applying the patch. Note: If Ionix ControlCenter is installed in a Microsoft Cluster, leave all the Ionix ControlCenter and Oracle services set to Manual. Install latest quarterly Oracle security patch (recommended) It is highly recommended that you download and install the latest quarterly Oracle Critical Security Patch Updates from EMC Online Support website at If you experience the error stated in step 4 in the following section, the latest quarterly Oracle security patch must be applied to the Ionix ControlCenter and StorageScope Repositories. Note: You MUST close all Oracle DLL's before starting the upgrade. Use ControlCenter Environment Checker utility to check if any Oracle DLLs are being used by any Ionix ControlCenter services that you may need to stop prior to installing the patch. Stop infrastructure services To verify whether this is necessary: 1. Navigate to the latest backup of the Ionix ControlCenter Repository. 2. Extract rambdb_exp.log from %RAMBBACKUPDIR%\exp\rambdb_exp_dmp.zip. 3. Edit rambdb_exp.log by using Notepad or Wordpad and go to the end of the file. 4. If you see the following lines at the end of the file, the Oracle Security patch is required before proceeding with applying UB12: ORA-31672: Worker process DW01 died unexpectedly. Job "SYSTEM"."SYS_EXPORT_FULL_02" stopped due to fatal error at [Timestamp]ORA-39014: One or more workers have prematurely exited. Before implementing this update bundle, you must stop the following Ionix ControlCenter services on all the following Ionix ControlCenter infrastructure systems: 6 EMC Ionix ControlCenter 6.1 Update Bundle 12 Read Me

7 Installation EMC ControlCenter API Server EMC ControlCenter Key Management Server EMC ControlCenter Master Agent EMC ControlCenter Repository EMC ControlCenter Server EMC ControlCenter Store EMC ControlCenter STS MSA Web Server EMC ControlCenter Web Server EMC StorageScope Repository EMC StorageScope Server Wait until the Server and Store services are completely stopped. This can take 3 5 minutes. Verify that they have stopped in the Windows Task Manager (in the Processes tab, and then look for ECCService_Store.exe and ECCService_Server.exe. Note: Depending on your infrastructure's configuration, these services might not all be running on the same system. IMPORTANT A connection to the Ionix ControlCenter Repository is required to install the patch, so do not stop the following services: OracleECCREP_HOMETNSListener, OracleServiceRAMBDB (Ionix ControlCenter Repository), and OracleServiceEMCSTSDB (StorageScope Repository). Stop non-ionix ControlCenter services Stop the following non-ionix ControlCenter services: All antivirus services should be disabled so that on-access virus scans and background virus scanning operations are not running in the background on any StorageScope systems. All COM+ services should be stopped and disabled except on a Microsoft Cluster. All server management services (HP and DELL) should be stopped and disabled. VMware Tools Distributed Transaction Coordinator Windows Management Instrumentation Applying UB12 to different versions of Ionix ControlCenter The following scenarios describe how to prepare different versions or configurations of Ionix ControlCenter for the UB12 update. Completely fresh install of Ionix ControlCenter 6.1 (Update Bundle 12) The EMC Ionix ControlCenter 6.1 Planning and Install Guide, Volume 1 provides information to perform the initial installation. EMC Ionix ControlCenter 6.1 Update Bundle 12 Read Me 7

8 Installation Upgrade to Ionix ControlCenter 6.1 from a pre-6.1 version Note: These steps apply to Ionix ControlCenter components installed according to Ionix ControlCenter s design across one or more infrastructure servers. Upgrading to Ionix ControlCenter 6.1 should be done with the Ionix ControlCenter 6.1 Update Bundle 12 media only. Do not use the Ionix ControlCenter 6.1 Rev A01 media. To complete the upgrade: 1. Reboot the Ionix ControlCenter Server and Repository first, then reboot the other infrastructure servers. 2. Install the Console on the Remote Access Server and not the infrastructure host. Uninstall the console and delete the user directories. 3. Upgrade the agents on the WLA Archiver host. 4. Upgrade the StorageScope service. 5. Connect to StorageScope and run ETL successfully. 6. Upgrade Master agent. If PM is already installed on a host with master agent deployed, PM will be upgraded automatically. Upgrade and run Performance Manager GUI Client. 7. Connect to the Web Console if this is part of your design. Verify version of Ionix ControlCenter To verify the version of Ionix ControlCenter: 1. Open a DOS window on Ionix ControlCenter Repository host. 2. Open the following directory: cd /d %ECC_INSTALL_ROOT%\Repository\admin\Ramb_Scripts. 3. Run ecc_getversion.bat. You will see the version information as follows: ECC Repository Version ECC Repository version information External Version : Version Internal Version : KitSpec : GA6 Build Label : ECC MAY Build Name : ECC MAY Release Date : Sat May 16 14:34: Install Date : Wed May 27 17:02: Exit the DOS window. Existing EMC Ionix ControlCenter 6.1 Ionix ControlCenter environments that are already at a UB2 or above can be upgraded to (UB12) immediately following the instructions below. 8 EMC Ionix ControlCenter 6.1 Update Bundle 12 Read Me

9 Installation Note: Anytime a Master Agent is installed on a new host it must be patched immediately to or later. This does not apply to Ionix ControlCenter 6.1 Update Bundle 12 or later. Note: The EMC Ionix ControlCenter Planning and Install Guide, Volume 1 provides details to discover pre-61 agents into a fresh install of Ionix ControlCenter 6.1. In a Microsoft Cluster When applying any Ionix ControlCenter upgrade, Update Bundle or OCPU Patch, the Ionix ControlCenter and Oracle resources found in the Cluster Administrator must be removed from the cluster as follows: 1. Open the Cluster Administrator. 2. Select the Oracle Repository Resources and take it off-line. Note: All of the Oracle and Ionix ControlCenter resources should be stopped with this action. 3. Select the Oracle Resource and delete. Note: All of the Oracle and Ionix ControlCenter resources should be selected for deletion. 4. Open the Services applet. 5. Start the Oracle Services. Patched Ionix ControlCenter components 6. After the upgrade or update bundle is completed successfully, add the Oracle and Ionix ControlCenter resources back to the cluster. UB12 patches the following Ionix ControlCenter 6.1 (version ) components: EMC ControlCenter Server EMC ControlCenter Store EMC ControlCenter Console EMC ControlCenter Web Server EMC ControlCenter Web Console EMC ControlCenter StorageScope EMC ControlCenter API Server EMC ControlCenter Key Management Server Performance Manager Client EMC ControlCenter Agents EMC ControlCenter FLR Archiver EMC Ionix ControlCenter 6.1 Update Bundle 12 Read Me 9

10 Installation EMC ControlCenter Security Library Files The following components will not reflect the updated version even though they have been updated: EMC StorageScope Repository Tomcat Web Application Performance Manager Client API Client Note: Verify that the services are running. For distributed Infra check on each host where the following DBs are installed (RAMBDB and EMCSTSDB): OracleECCREP_HOMETNSListener OracleServiceRAMBDB (Ionix ControlCenter Repository) OracleServiceEMCSTSDB (StorageScope Repository) UB12 installation Note: The Ionix ControlCenter Infrastructure and the Repository must be completely upgraded and rebooted before continuing to the other infrastructure components. Note: During UB12 upgrade, various repository backup folders are created under different upgrade directories. To reclaim the disk space, you can remove these folders after successful upgrade. For more information on backup folders, refer to Backup folder created during UB12 Upgrade section. The bundle should be installed on the infrastructure hosts in the following order: EMC ControlCenter Repository EMC ControlCenter Server EMC StorageScope Repository EMC StorageScope Server EMC ControlCenter Store/API Server/WebConsole/Performance Manager GUI client Every Ionix ControlCenter infrastructure system needs to be updated with this patch. In a distributed Ionix ControlCenter infrastructure environment, components may reside on multiple systems. Note: If the StorageScope Server and the StorageScope Repository reside on different hosts, you may need to reapply this patch to the StorageScope Server host after you update the StorageScope Repository. This patch can be applied to any previously installed version x.x of Ionix ControlCenter 6.1 as follows: 1. Verify that all of the above preinstallation requirements have been met. 10 EMC Ionix ControlCenter 6.1 Update Bundle 12 Read Me

11 Installation 2. Unzip CC_4961.zip to a shared directory where each of the infrastructure servers can connect. 3. Execute Patch _4961.exe on the infrastructure you are currently updating. Note: The InstallShield may display a dialog box indicating that the StorageScope Server will not be updated at this time if the StorageScope Server and the StorageScope Repository reside on different hosts, and the StorageScope Server is on the same host as the Ionix ControlCenter Repository and/or the Ionix ControlCenter Server. 4. Click Next on the welcome screen to go to the Ready to Install step of the wizard. Following warning message appears: Locked files/folders were encountered while trying to back up <directory> Would you like to try again? Yes/No As a workaround, rename the folder latest.xxxx to old_latest.xxxx at the path %ECC_INSTALL_ROOT%\tools\jre\nt\. After renaming the folder, click the Yes button to continue the installation. Note: If the following message appears during installation, then the database upgrade failed. Error upgrading database. Please review <log_file>. Please contact customer service regarding this upgrade failure. Review the log to determine the cause of the database upgrade failure. Contact customer service to determine if a patch or other fix is needed. Apply any required patches to fix the issue. Click OK on the original message box. Another message box will pop up with the following text. Would you like to retry the database upgrade? Click YES if you would like to retry upgrading the database. Click NO to abort the installer. Note that aborting at this point will require you to rollback to your previous version of Ionix ControlCenter. 5. You will receive confirmation that the patch has been successfully applied to the system with a Finish button. 6. Restart the Ionix ControlCenter services. 7. After the Ionix ControlCenter server and Repository are rebooted, update the next infrastructure component in the order shown above. Note: : If a post upgrade validation issue is encountered in ControlCenter Repository, the following warning message will appear before the install finish dialog box appears. ControlCenter Repository upgrade completed, but post-upgrade validation found few minor discrepancies. you can continue to use ControlCenter. Please review the EMC Ionix ControlCenter 6.1 Update Bundle 12 Read Me 11

12 Installation post-upgrade validation report for ControlCenter Repository at location %ECC_INSTALL_ROOT%\Repository\admin\Ramb_scripts\upgrade\schema_reports\ram b_reports_summary.log and contact EMC Customer service if you have concerns. Note: : If a post upgrade validation issue is encountered in StorageScope Repository, the following warning message will appear before the install finish dialog box appears. ControlCenter StorageScope Repository upgrade completed, but post-upgrade validation found few minor discrepancies. you can continue to use Ionix ControlCenter. Please review the post-upgrade validation report for Ionix ControlCenter StorageScope Repository at location %ECC_INSTALL_ROOT\Repository\admin\emcsts_scripts\upgrade\schema_reports\emcs ts_reports_summary.log and contact EMC Customer service if you have concerns. 8. Reboot each infrastructure host and confirm that the Ionix ControlCenter services started. 9. For each Ionix ControlCenter 6.1 Console: Note: If the server is a licensed Terminal Services or Citrix remote access server, then follow the steps to installing/upgrading the Console in the EMC Ionix ControlCenter 6.1 Planning and Installation Guide, Volume 1 and the EMC Ionix ControlCenter 6.1 Upgrade Guide. This step is only relevant for a Console running on a single user workstation. a. From a browser, connect to b. Click Installation, and then select Console Patch to apply UB Patch the Master Agent first. IMPORTANT The Master Agent must be patched first before the sub-agents can be patched. 11. Apply patch to all remaining agents. Note: If the Apply Patch task fails when attempting to start agents, issue Restart Master Agent from the Console. Refer to the section, Failed agent recovery instructions section for more information. Backup folder created during UB12 Upgrade This section provides information on the backup folders created during UB12 upgrade to ensure that all the appropriate log files are saved for troubleshooting the schema or database errors. These folders can be removed after successful upgrade to claim the used disk space. Ionix ControlCenter backup folders created during UB12 upgrade The following are the ControlCenter backup folders created during UB12 upgrade: 1. For upgrades starting with 6.1 A01, the following backup directories will be created under %ECC_INSTALL_ROOT%\Repository\admin: Ramb_Scripts_ EMC Ionix ControlCenter 6.1 Update Bundle 12 Read Me

13 Installation Ramb_Scripts_610_Invista Ramb_Scripts_610_Tigon Ramb_Scripts_610_UB7 Ramb_Scripts_610_UB8 Ramb_Scripts_610_ 2. For upgrades starting with 6.1 A04, the following backup directories will be created under %ECC_INSTALL_ROOT%\Repository\admin: Ramb_Scripts_Invista Ramb_Scripts_610_Tigon Ramb_Scripts_610_UB7 Ramb_Scripts_610_UB8 Ramb_Scripts_610_ 3. For upgrades starting with UB5, the following backup directories will be created under %ECC_INSTALL_ROOT%\Repository\admin: Ramb_Scripts_Tigon Ramb_Scripts_610_UB7 Ramb_Scripts_610_UB8 Ramb_Scripts_610_ 4. For upgrades starting with UB7, the following backup directories will be created under %ECC_INSTALL_ROOT%\Repository\admin: Ramb_Scripts_UB7 Ramb_Scripts_610_UB8 Ramb_Scripts_610_ 5. For upgrades starting with UB8, the following backup directory is created under %ECC_INSTALL_ROOT%\Repository\admin: Ramb_Scripts_610_UB8 Ramb_Scripts_610_ 6. For upgrades starting with, the following backup directory is created under %ECC_INSTALL_ROOT%\Repository\admin: Ramb_Scripts_610_ 7. For upgrades starting with UB11, the following backup directory is created under %ECC_INSTALL_ROOT%\Repository\admin: Ramb_Scripts_610_UB11 StorageScope backup folders created during UB12 upgrade The following are the StorageScope backup folders created during UB12 upgrade: 1. For upgrades starting with 6.1 A01, the following backup directories will be created under %ECC_INSTALL_ROOT%\Repository\admin: emcsts_scripts_610 emcsts_scripts_610_invista emcsts_scripts_610_tigon emcsts_scripts_610_ub7 emcsts_scripts_610_ub8 emcsts_scripts_610_ 2. For upgrades starting with 6.1 A04, the following backup directories will be created under %ECC_INSTALL_ROOT%\Repository\admin: emcsts_scripts_invista EMC Ionix ControlCenter 6.1 Update Bundle 12 Read Me 13

14 Installation emcsts_scripts_610_tigon emcsts_scripts_610_ub7 emcsts_scripts_610_ub8 emcsts_scripts_610_ 3. For upgrades starting with UB5, the following backup directories will be created under %ECC_INSTALL_ROOT%\Repository\admin: emcsts_scripts_tigon emcsts_scripts_610_ub7 emcsts_scripts_610_ub8 emcsts_scripts_610_ 4. For upgrades starting with UB7, the following backup directories will be created under %ECC_INSTALL_ROOT%\Repository\admin: emcsts_scripts_ub7 emcsts_scripts_610_ub8 emcsts_scripts_610_ 5. For upgrades starting with UB8, the following backup directory is created under %ECC_INSTALL_ROOT%\Repository\admin: emcsts_scripts_610_ub8 emcsts_scripts_610_ 6. For upgrades starting with, the following backup directory is created under %ECC_INSTALL_ROOT%\Repository\admin: emcsts_scripts_610_ 7. For upgrades starting with UB11, the following backup directory is created under %ECC_INSTALL_ROOT%\Repository\admin: emcsts_scripts_610_ub11 Post installation requirements and optional steps Post installation requirements The Invista Agent and all Host Agents running on Hosts accessing Invista storage will need to be patched to the UB3 or later. Any Invista instance previously discovered in the Console must be manually deleted from the Console and then rediscovered. If the WLA Archiver host does not have the ECC_INSTALL_ROOT system environment variable set correctly, the wlahttpserver will not be able to find the SSL certificates that allow it to communicate with the other Performance Manager components. Failed agent recovery instructions For example, if the ECC_INSTALL_ROOT environment variable is not set, then create the ECC_INSTALL_ROOT variable using the System Properties, Advanced, Environment Variables GUI and set the variable value to the location where Ionix ControlCenter is installed. For example: e:\ecc. If any agent patching tasks appear as failed in a task list, follow these instructions to recover. These instructions may need to be repeated multiple times depending on the failure scenario. These scenarios will not apply to future update bundles. Recovery scenario #1 1. In the Console agent view, verify that agents are active and at the correct version. 14 EMC Ionix ControlCenter 6.1 Update Bundle 12 Read Me

15 Installation 2. If agents are running at the correct version, agent installation is complete and task failure was due to a timeout and can be disregarded. Recovery scenario #2 1. In the Console agent view, verify that agents are active and at the correct version. 2. If agents are not running or are not at the correct version, agent patch installation was unsuccessful. 3. Stop Master Agent through task manager or remote tool (all mstragent.exe processes should be stopped). 4. Stop all subagents through task manager or remote tool. Refer to Table 1 for agent process names. 5. Start Master Agent from the Services dialog. To start the services dialog, right-click on My Computer, click Manage -> Services and Applications -> Services. 6. Perform agent patch task. Recovery scenario #3 1. If Master Agent is currently inactive, patch cannot be applied due to communication problem or application errors are seen against the mstragent.exe process 2. Stop Master Agent through Task Manager or remote tool (all mstragent.exe processes should be stopped). 3. Stop all subagents through Task Manager or remote tool. Refer to Table 1 for agent process names. 4. Start Master Agent from the Services dialog. To start the services dialog, right-click on My Computer, click Manage -> Services and Applications -> Services. 5. Perform agent patch task Table 1 Window-based agents (1 of 2) Agent name Master Agent Integration Gateway Workload Analyzer Archiver Common Mapping Agent Backup Agent for Tivoli Storage Manager Backup Agent for EMC NetWorker Backup Agent for VERITAS NetBackup EMC Symmetrix SDM Agent Fibre Channel Connectivity Agent Database Agent for Oracle Process name mstragent.exe cngagent.exe enwagent.exe egzagent.exe mnyagent.exe mnnagent.exe mnbagent.exe egfagent.exe egnagent.exe egoagent.exe EMC Ionix ControlCenter 6.1 Update Bundle 12 Read Me 15

16 Installation Table 1 Window-based agents (2 of 2) Agent name Host Agent for Windows VMware Agent Storage Agent for NAS Storage Agent for CLARiiON Storage Agent for EMC Centera Storage Agent for HDS Storage Agent for Symmetrix Storage Agent for SMI EMC Invista Agent FLR Archiver Process name mnragent.exe egvagent.exe cnnagent.exe mglagent.exe cgcagent.exe mgdagent.exe egsagent.exe mgxagent.exe fgxagent.exe srmserver.exe Display trust certificate warning (optional) Perform the following steps to remove the trust certificate warning every time a web application is accessed: Prerequisites 1. Install UB12 by using the directions in this document. 2. On the Ionix ControlCenter Server host, open the file: %ECC_INSTALL_ROOT%\ecc_inf\data\ecc_inf_hostname\class\EccSecurityConfig.pro perties. 3. Verify that the file has the following setting: Global.TrustedHostFilter=trust_all. Note: If you change this parameter, the Ionix ControlCenter Server must be restarted. 4. Restart the Server service then restart the Store services. Patching EMC ControlCenter Web Server service Perform this procedure on all hosts that have the EMC ControlCenter Web Server service. 1. Backup and delete the following files from your EMC ControlCenter Web Server host: tom.lb from %ECC_INSTALL_ROOT%\lockbox keycert.ks from %ECC_INSTALL_ROOT%\Tomcat\conf trust.ks from %ECC_INSTALL_ROOT%\Tomcat\conf trust.ks from %ECC_INSTALL_ROOT%\Tomcat\shared 2. Stop and start the EMC ControlCenter Web Server service to regenerate the files you deleted in the previous step. 16 EMC Ionix ControlCenter 6.1 Update Bundle 12 Read Me

17 Installation Importing Ionix ControlCenter Trust Certificate in browser Open the browser and point it to the following Ionix ControlCenter web applications (these include StorageScope, Web Console, Web Install, Performance Manager, and Documentation Library) For Internet Explorer version 6.0: 1. Launch the Internet Explorer. The security warning should read: The security certificate was issued by a company you have not chosen to trust. View the certificate to determine whether you want to trust the certifying authority. 2. Click View Certificate. 3. Click the Certification Path tab. 4. Select the certificate that is one level up on the path and click View Certificate. 5. Verify that the proper certificate was selected as follows: a. Click the Details tab. b. Click on the Subject field c. If OU value shows Ionix ControlCenter - ROOT then proceed to the next step. Otherwise, ensure the proper certificate is selected, starting with step Click the General tab, and click Install Certificate to open Import Certificate Wizard. 7. Click Next on the first wizard screen. 8. Select Place all certificates in the following store and click Browse. Select Trusted Root Certification Authorities. Click Next and then click Finish. 9. Relaunch the web browser. For Internet Explorer version 7.0 and later 1. Launch Internet Explorer. The security warning should read: The security certificate presented by this website was not issued by a trusted certificate authority. The security certificate presented by this website was issued for a different website's address. Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server. 2. Click Continue to this website (not recommended). 3. There is a red icon that displays Certificate Error. Click Certificate Error. 4. Click View Certificates when the dialog box appears. 5. Click the Certification Path tab. 6. Select the certificate that is one level up on the path and click View Certificate. 7. Verify that the proper certificate was selected as follows: EMC Ionix ControlCenter 6.1 Update Bundle 12 Read Me 17

18 Installation a. Select the Details tab. b. Click on the Subject field. c. If OU value shows Ionix ControlCenter - ROOT then proceed to the next step. Otherwise, ensure the proper certificate is selected starting with step Click the General tab, and click Install Certificate to open Import Certificate Wizard. 9. Click Next on the first wizard screen. 10. Select Place all certificates in the following store and click Browse. Select Trusted Root Certification Authorities. Click Next and then click Finish. 11. Relaunch the web browser. Note: Importing Ionix ControlCenter Trust Certificate needs to be performed on all hosts from where Ionix ControlCenter web applications are accessed. Note: In order to access multiple Ionix ControlCenter deployment's web applications from the same browser, the certificate regeneration procedure must be executed for each Ionix ControlCenter web application deployments. Procedure for removing the StorageScope Repository and StorageScope Server after UB12 has been installed (optional) If the EMC Ionix ControlCenter Repository and StorageScope Repository is installed with OCPU, you will not be able to reinstall StorageScope Repository on the ControlCenter Repository host. This is because, the EMC Ionix ControlCenter Repository is at a higher Oracle version than the GA or CD A05 version of what you are trying to install for StorageScope. However, StorageScope Repository can be installed on a different host in a distributed environment and then upgraded to or later. IMPORTANT This procedure is optional and only necessary if you want to remove the StorageScope Repository and StorageScope Server after or later has been installed. To remove the StorageScope Repository and StorageScope Server after UB12 installation is complete: Use the Add/Remove Programs to uninstall either the StorageScope Server and StorageScope Repository for a system. or Run the Patch _4961.exe from the command line with the following parameters: Patch _4961.exe -UDB StorageScope Server Patch _4961.exe -UDB StorageScope Repository 18 EMC Ionix ControlCenter 6.1 Update Bundle 12 Read Me

19 Cumulative patch contents Rollback instructions Cumulative patch contents To perform a rollback, refer to the Restore Procedure in the Update Bundle Backup/Restore Utility Read Me - Patch If the Key Management Server does not start up after the rollback is performed, contact your EMC Customer Service Representative. Table 2 Cumulative patch contents for all components delivered under Update Bundle 12 (1 of 18) Patch Number Build ID/Component Problem description CQ number Update Bundle 121- Patch Upgraded to UB11 from, 8 Celerras can be re-discovered but 17 Celerras cannot discovered Pool Name for CLARiiON shows Root in the EMC Ionix ControlCenter console for disk properties instead of pool name SMI Agent to allow discovery of the Physical and Storage Disks groups on NEC Arrays Unable to fully discover Solaris cluster host with EFI labelled disks not showing correct data EMC Ionix ControlCenter console hangs while expanding folder MVS Physical agents gets errors during discovery of VMAX impacting StorageScope reports Cannot fully discover one of three HDS VSP arrays NAS File System capacity data not displayed for VNX based arrays Unable to launch EMC Ionix ControlCenter console from a remote host when the Windows Firewall is enabled on the EMC ControlCenter Server The file authenticator utility is running into a loop where it is signing the already signed file under prereq_check folder while upgrading to Update Bundle Discovery failed alert in EMC Ionix ControlCenter console after UB11 upgrade EMC Ionix ControlCenter 6.1 UB11 host agent for Linux fails to bring QLogic HBAs into EMC Ionix ControlCenter and associate them to the host Unable to view masking information on hosts due to HBAs not getting discovered by the host agent AIX hosts agent not discovering HBAs EMC Ionix ControlCenter cannot fully discover DS-5300B switches after applying UB EMC Ionix ControlCenter 6.1 Update Bundle 12 Read Me 19

20 Cumulative patch contents Update Bundle 11- Patch 4906 Table 2 Cumulative patch contents for all components delivered under Update Bundle 12 (2 of 18) Patch Number Build ID/Component Problem description CQ number The Linux Host Agent does not load SG module into memory in time for the device discovery to begin in turn causing streaming SCSI errors In Ionix ControlCenter 6.1 UB5, the nodes are not sorted correctly in the Symmetrix Login History table In StorageScope, Virtual Storage Imported Capacity and Virtual Storage Unimported Capacity show the values as 0 (zero) for VPLEX. In the Multipath Devices on Virtual Storage table under the Properties view for Host Devices, the product for VPLEX devices is shown as Invista Native installation of Master Agent fails on Solaris host with Global Zone Sun Java JDK/JRE/SDK Multiple Vulnerabilities (CVE ,CVE ,CVE ,CVE ,CV E ) Oracle has released their quarterly Critical Patch Update Advisory for June 2011 addressing multiple vulnerabilities in Sun Java JDK / JRE / SDK. This Critical Patch Update contains new security fixes across Java SE products. The JRE is upgraded to the latest version 1.6 update 26 that has a fix for these vulnerabilities All repository maintenance jobs are scheduled to run next on 1 Jan Unable to push Solutions Enabler from Ionix ControlCenter Console. The status shows successful in Ionix ControlCenter Console but no Solutions Enabler folder is created Ionix ControlCenter Console does not respond while checking Masking View Incorrect query result is reported in StorageScope when the customer tries to generate a report that shows all host file systems and SAN connected devices used for each of those file systems, including masking ID Migrating EMC Ionix ControlCenter from a 32-bit Operating System to a 64-bit Operating System Ionix ControlCenter Alerts window displays incorrect SRDF/A statistics alerts The Thin pool information displays 1622% for % subscribed in the StorageScope report for VMAX A StorageScope built-in query, Masked, Mapped, but Not Accessible is double counting capacity for query results due to multi-pathing software The Minimize button minimizes all window instead of half window in the Masking - All Storage view The NAS agent does not get Serial Number for Celerra The SRDF/A metric 'Time since last switch' displays irrelevant data for certain Symmetrix involved in asynchronous sessions EMC Ionix ControlCenter 6.1 Update Bundle 12 Read Me

21 Cumulative patch contents Table 2 Cumulative patch contents for all components delivered under Update Bundle 12 (3 of 18) Patch Number Build ID/Component Problem description CQ number Unable to discover ESX servers in Ionix ControlCenter. Fatal logs are generated due to this The value in the 'Purge Data After' field in the Trending Settings Wizard cannot be changed using the down-arrow button Some RDF devices in Ionix ControlCenter are in Erroneous state Issues encountered with hot fix 4563 when migration from 64-bit Windows 2003 to 64-bit Windows The inq.linux file is missing in the /usr/ecc/exec/mlr610 directory for the host agent on Linux Enterprise Server 10 (IA64) In Ionix ControlCenter 6.1 UB7, customers are unable to start Ionix ControlCenter services. The ecc_getversion.bat script fails with the message Code value of clb_open is The sdk.clb file is of size zero, causing lockbox errors when starting Master agent The 'R1 to R2 Lag time ' alerts in the Ionix ControlCenter console should report in seconds Post upgrade validation issues found in Ionix ControlCenter Repository after upgrade to Support Console push for agents on Solaris X86 platform Performance Manager does not take accurate port speed when calculating utilization in mixed-port speed environments The Total SRDF column in the Properties view for the symmetrix 2853 and 3343 shows zero capacity Inconsistencies observed in Ionix ControlCenter and StorageScope in the way the Symmetrix and CLARiiON devices, and disk characteristics are reflected Ionix ControlCenter reports that SAV devices in Symmetrix VMAX are 90% full. This is incorrect because, the symmetrix does not have any SAV device StorageScope is not populating the SPC2 and OS2007 SCSI flags in reports Changes required in Symmetrix agent to resolve intermittent network errors (Tcp::TryWrite seen in EGS logs) MRLK 7.2 is pushed from ControlCenter but the old Solutions Enabler version is still reported on the local host The Performance Manager data for CX700 still shows incorrect data after applying patch HF SMTP settings changed through the StorageScope GUI are not reflected in the stsapplication.properties file In Ionix ControlCenter 6.1, StorageScope does not display all information related to HP-XP & HDS Storage agent for HDS Unable to fully discover one of three HDS VSP arrays EMC Ionix ControlCenter 6.1 Update Bundle 12 Read Me 21

22 Cumulative patch contents Table 2 Cumulative patch contents for all components delivered under Update Bundle 12 (4 of 18) Patch Number Build ID/Component Problem description CQ number 4941 Database script After installing Update Bundle 8 patch, the Linux hosts reports their IPv6 addresses in StorageScope reports as opposed to the IPv4 address that were reported previously Hot fix for host agent for Linux on SUSE IA64 for issues with HBA discovery After upgrading Connectrix Manager to switch discovery fails Ionix ControlCenter Backup and Restore script Backup and Restore script for UB11. This is a replacement of HF , Database script Stale data exists in the SRMArrayPortConnection table. A method needs to be put in place to refresh persistent data Tomcat Found security issues in Apache Tomcat Unable to discover MDS-9148 switch SQL script Duplicate Master agent entries found on the Ionix ControlCenter Infrastructure Host Server Other - array.rpt The Array Report scale is incorrect under The VMAX Initiator Group was renamed, but SDM Agent kept polling for the old Group name. Thousands of Warnings are posted 'SDMAccessLogix::InitGroups - WARNING - Initiator Group xzurc202001pap_ cannot be found on Symmetrix '. Problem does NOT occur after every Initiator Group rename, but just in a certain set of circumstances SE MRLK 7.2 Kit New MRLK support needed to respin Solutions Enabler Database script Sun Feb 20 04:39: Errors in file e:/ecc/repository/admin/emcstsdb/udump/emcstsdb_ora_6728.trc: ORA-00600: internal error code, arguments: [kcbnew_3], [3], [1], [388224], [], [], [], [] 4928 Database script The NAS File System capacity data is not displayed for VNX based arrays Ionix ControlCenter 6.1 Host agents fails to discover due to agent crash caused by NULL pvobject Database script Unable to run ETl services. It fails with unique constraint Master agent crashes upon startup and generates a core file after being installed via the Native Install package Master agent crashes upon startup and generates a core file after being installed via the Native Install package Ora10204InstantClient Unable to launch Ionix ControlCenter Console from a remote host when the Windows firewall is enabled on the Ionix ControlCenter server Unable to discover HDS array in Ionix ControlCenter Utility F Need to include a Remote Master Agent Restart script tool. NA Need to support EMC VNX Family Storage in Ionix ControlCenter , , EMC Ionix ControlCenter 6.1 Update Bundle 12 Read Me

23 Cumulative patch contents Table 2 Cumulative patch contents for all components delivered under Update Bundle 12 (5 of 18) Patch Number Build ID/Component Problem description CQ number Performance Manager shows link errors due to missing performance data from switch Unable to upgrade agents. Customers are getting the following error: failed to initialize lockboxes Database script New set of scripts that can be executed in common step Utility The file authenticator utility is running into a loop where it is signing the already signed file under prereq_check folder while upgrading to Update Bundle OCPU Jan 2011 Hot fix to deliver Jan 2011 OCPU Patch WLA data is not collected if Symmetrix has no RA groups configured after upgrading Solutions Enabler from to Database script Provide a generic permanent fix from store plugin to address the issue across Windows and other supported file system in UB , Database script Custom Fields migration for Celerra The customer needs to have the R700 array discovered in Ionix ControlCenter Unable to discover NS920 in Ionix ControlCenter Customer has upgraded to Ionix ControlCenter UB8 and applied previous HF4841, but they are still experiencing the issue with SRDF/A stat alerts displaying large numbers that do not coincide with the real-time performance metrics displayed After the reboot of Windows Server 2003 or Windows Server 2008, the Windows firewall blocks agent initialization due to the firewall starting after the Master agent. This patch introduces an option in the MGA.ini file for delaying the start of the master agent because of a host reboot Database script Modification of current HF4529 which does Checksum on Symmetrix, need one to run against Hostname As determined in CQ495347: This is a issue with discovery in FCC agent. This happens due to absence of IS_VIRTUAL property in DCFM based SMI agent. It requires a fix in FCCAgent code This issue is seen when there is a Silkworm 7500 Router for FC-FC routing or FCIP and DCFM returns phantom switches without a 'isvirtual' property. FCC agent should discard the phantom or virtual switches MRLK MRLK for Ionix ControlCenter 6.1 for UB8. NA 4593 Database script This patch will help users to re-create a defined-user account in Embedded StorageScope Repository database Native Installer for. NA New Hot fix request for tracking Backup and Restore script Backup and Restore Script for SE MRLK 7.2 Kit Need MRLK created with Solutions Enabler (SE) V , the 3rd v-kit respin EMC Ionix ControlCenter 6.1 Update Bundle 12 Read Me 23

24 Cumulative patch contents Table 2 Cumulative patch contents for all components delivered under Update Bundle 12 (6 of 18) Patch Number Build ID/Component Problem description CQ number 4898 Database script Trending Jobs does not respond and causes the ETL to never complete Database script Migration script from Physical IP to Virtual IP for Celerra Update Bundle 9 - Patch 4873 Installer takes longer time (approximately 10 hours) but installed successfully Master Agents fails to start post upgrade from 6.0 to on AIX SMI discovered IBM DS arrays do not show up in any SMI Discovery data collection policies. Customer is noticing a lag when opening Watermarks for Filesystems DCPs VMware agent intermittently creates fatal log Security management functions are very slow Masking view takes several minutes to load since upgrading from 6.0 to 6.1 UB SMI Agent Mapped device properties appear twice for StorageWorks EVA arrays Host Agent for Linux The Ionix ControlCenter Agent Communication timeout period is changed to handle network failure or hang scenarios. Hosts are not reporting volume information and directory relational data Other Native Installers for UB Unable to log in to EMC Ionix ControlCenter Console every 1 2 weeks Host Agent for Windows Host Agent for Windows EMC Ionix ControlCenter link and launch function opens the required SMC dialog box on the first attempt only. If SMC is closed and you attempt to use link and launch again from the EMC Ionix ControlCenter Console, then only SMC will open and not the requested dialog box. SRM Plugin Exceptions will allow the scan to continue and ignore the offending folder, rather than halting the scan entirely. The masking view takes several minutes to load after upgrading from EMC Ionix ControlCenter 6.0 to 6.1 UB8. The Windows bit host agent consumes excess memory (approximately 3 GB) resources EMC Ionix ControlCenter 6.1 Update Bundle 12 Read Me