ECIL e-tenders Application -FAQS

Transcription

1 1. FAQ -Vendor Registration process 2. FAQ -Browser configuration 3. Troubleshooting 4. FAQ Bid Process 1. FREQUENTLY ASKED QUESTIONS (FAQ) On Vendor Registration Process 1. WHAT ARE PRE-REQUISITES FOR REGISTRATION OF VENDOR WITH EPS APPLICATION? Registration with EPS site is must for any bidder to participate in E-Auction for ECIL. For registration, a vendor needs to have: A).A computer with Internet browser (IE 8 and above, Chrome with IE Plugin &FireFox (<48) B).Java Latest versions. C).Operating System: Windows XP, Windows 7/8/8.1/10 (32/64 bit). D).Internet Browser Settings (ref : Browser settings). E).Java Configuration Settings (ref : Java Configuration settings). F).Internet Connectivity. J).DSC Drivers. Note: Without valid Digital Signature Certificate and User ID, vendor cannot participate in E- Auction. 2. HOW TO REGISTER ONLINE WITH EPS APPLICATION? Vendor must open "New Vendors link (at top left page of from Home page after filled up registration form click on sign and submit button. After that it will pop up Digital certificate dialogue box with showing all attached certificates. Select required certificate after successfully attaching digital certificate, on the screen you see success message with firm name and request id, note the same for future reference. After that you will get a mail, regarding successful vendor registration. The vendor has to be approved by the divisional authorities. After approval by the divisional authorities, a second mail with system generated password will be sent to the vendor. Then login with user id as registered mail id and system generated password after successful login prompt you to change password as per your choice. HCL Services Ltd. Page 1

2 3. AFTER REGISTRATION, CAN I PARTICIPATE IN ALL e-tenders OF VARIOUS Divisions ON ECIL? Yes you can participate in all open tenders being floated in various divisions of ECIL.where as in case of Limited tenders & proprietary tenders, ECIL division s authority selected vendors only can participate in the tenders. 4. WHAT TO DO AFTER RECEIVING PASSWORDS? Connect to click Login, enter your registered ID as user ID and enter the Login password received in your . System will prompt to change Login password immediately. Change the password of your choice as per Password Policy displayed on the same page. After changing the password, fill in Statutory and Bank details of your firm as prompted by the system. 5. WHAT TO DO WHEN PASSWORD IS NOT RECEIVED AFTER NEW REGISTRATION? Please be sure that your request for registration has been successfully submitted online. And be sure that the vendor registration is approved by the divisional authorities. A message from the system with Login ID and Password will be generated and sent to the vendor. If no containing system generated password is found in Inbox of your Account, check the same in Spam, Junk etc. If it is not found anywhere, then open the login Page and click either Click Here to get Password using Digital Signature or "Click Here to get Password through ID". If system accepts the user ID ( ID), then attach Digital Signature Certificate and re-set the password or obtain the same through . In case system throws the message- Error Code: ADM.008 Message: User Name is not registered with us, it indicates that you are not registered with the site, you need to register again. The other case is, your registration not yet approved. In case, the vendor approval is not done by the divisional authorities, vendor may contact them. 6. WHAT TO DO WHEN FORGOT LOGIN PASSWORD? In case of Forgot password there are two ways to get new password: 1. Click Here to get Password through on login page, user has to submit his id which was provided at the time of initial registration with the website, click on Submit button and attach his valid Digital Signature Certificate. His/her new password will be sent to the registered ID. 2. Click Here to get Password using digital Signature user has to submit his id which was provided at the time of initial registration with the website, click on Submit button and attach his valid Digital Signature Certificate. System will permit the user to assign new password directly. HCL Services Ltd. Page 2

3 7. How do I enable/configure Java settings in my System? If Java is already installed but applets do not work, you can enable Java as mentioned in any of the following ways. Enable Java through control panel: (OR) Enable java through web browser: 2. Internet Browser Settings (Windows7, Windows 8/8.1/10 and windows xp) For internet browser settings, to enable digital signature, go to menu bar and click the option Tools, it will display different menu options, have been shown below. From the menu option Internet Options will be selected. When the internet options will be selected it will open another window named as Internet Options, which is displayed below, to fix the browser settings as per requirement. In the following screen in the internet options window multiple tabs are displayed. From this Security tab will be selected. HCL Services Ltd. Page 3

4 When custom level button, which is red marked, will be clicked it will open another window as Security Settings, which is displayed below. In the security settings window lot of options will be displayed, some of which are to be set. 1. Click on Trusted sites. 2. Add URL as trusted zone. Enable pop-up Settings for e-tender website: Do the settings as shown in below screens Open Internet explorer and select Tools -> Pop-up Blocker -> Pop-up Blocker Settings. HCL Services Ltd. Page 4

5 Check if is there or not. If not, type in Address of website to allow and click Add and click Close. HCL Services Ltd. Page 5

6 3. Troubleshooting 1) What I will do if getting inception value while submitting any bidding data. Special settings for Internet explorer 11 browser In IE 11 while entering any data in EPS application sometimes it is giving alert Please enter inception value. To overcome this, you have to do the below mentioned settings in IE11. If you are using IE 11 on an intranet (company s internal network etc.), by default the browser is set to display the websites in Compatibility view. This distorts the display of some web pages, and also disables some of the advanced features used on ECIL e-tenders website. Please change the compatibility view settings as under: Open Internet Explorer, click on Tools tab in Menu Bar, Click on Compatibility View Settings. In the compatibility view settings Window Uncheck (remove) the tick mark against the option Display intranet sites in Compatibility View. Click on Close Button. This sets the display to normal view. HCL Services Ltd. Page 6

7 2) Getting 403 forbidden errors while submitting/uploading data into EPS System. While using application by entering any data in the system or uploading any document, if you get 403 forbidden error, refer the following mentioned special characters allowed and not allowed list. LIST OF SPECIAL CHARACTERS ALLOWED IN ETENDERS Dash or Hyphen => - At Open or left square bracket => [ Colon => : Close or right parenthesis => ] Comma =>, Solidus or forward slash => / Dot =>. Underscore or horizontal bar => _ Space LIST OF SPECIAL CHARACTERS NOT ALLOWED IN ETENDERS Double Ampersand = >&& Acute=> ~ Having keyword Select keyword Plus or minus => + - Exclamation Point =>! Equals => = Open or Left Curly Brace => { Caret => ^ Close or Right Curly Brace => } Distinct Keyword Greater Than =>> Percent=> % Tilde => ` Less Than=>< Asterisk => * Reverse Solidus or Backslash => \ Group by keyword Offset keyword limit keyword Order by keyword union keyword HCL Services Ltd. Page 7

8 3) What to do when pop-up window does not appear for selecting the digital signature at the time of sign and submit. Check the following settings in case you are not able to see selection of the digital certificate dialogue box after click on sign and submit. Check your Browser Settings mentioned above or refer Quick reference for client environment as advised under the link Learning center on the Home Page. Check pop blocker settings (Available in browser configuration manual). Java configuration settings Check the System requirements. 4) How to handle if my system having multiple java/jre versions? Open Control Panel in your system. In All Control Panel Items select java option. It will Pop-up a window. Now select the View tab in that window. It will display a screen as Shown below. Click on View button. It will display a new window as show below with list of available java versions in your system. Now we have to enable a particular java version (say, java ). As shown in below image, select check box of java as your interest and un-check remaining java versions. HCL Services Ltd. Page 8

9 Click on OK button. This Window will automatically close. Now select the Security tab and select Edit site List button. It will display another window. Here add the website URL and click on OK button as shown in below image. 5. Getting out of date version of java alert while browsing website? While browsing website, if you are getting an out of date java version alert as shown in below image, Select the radio button of Allow the application to run with requested version and select continue button. HCL Services Ltd. Page 9

10 6. What are the Java configuration settings? In case Your System having java 1.7 update21 version, please do the following settings 1. Open control panel and select java terminal. 2. Go to security tab. 3. Keep the security level to medium as following. If in case in your system having multiple java versions installed, ensure that you have to select java version in java terminal tab as can be seen in the following screen. HCL Services Ltd. Page 10

11 4. FAQ- BID PROCCESS OF ECIL e-tenders 1. HOW TO SEARCH AND VIEW E-TENDERS FROM ECIL ETENDERS APPLICATION? After Login into EPS application, Tenders addressed to a vendor are placed in two places- for Limited tenders; refer My tenders (not yet closed) section on the Home Page. For open tenders, refer open tenders section on the home page. Anonymous/un-registered users are also allowed to view NIT for all Open published tenders. 2. HOW SHALL I SUBMIT THE details of TENDER DOCUMENT COST AND EARNEST MONEY? To enter into a Bid Process pertaining to a specific tender, click on the appropriate icon as shown on the My Tenders screen of vendor home page. A vendor has to submit the Tender Document Cost which is compulsorily to be submitted before bidding. In the below screen the Link of Submit Payment Details is available which on clicking displays the Payment Submission page. HCL Services Ltd. Page 11

12 In case Mode of Payment is exempted, the screen appears as below Select the Reason of Exemption. HCL Services Ltd. Page 12

13 Note: - For the Payment of TDC in case of exempted only first 2 options i.e. Government Department, Small Scale Industrial Unit Holding NSIC Registration For the Tendered Item/Trade Group up to monetary limit for such Registration would be disabled; all other 3 options would be enabled. But for the payment of EMD all the options would be enabled for the user. After Sign & Submit the Unique Transaction Id would be generated. You can also view the payment details on your Home Page under the folder Payment (TDC/EMD/SD etc.). HCL Services Ltd. Page 13

14 3. HOW TO SUBMIT FINANCIAL AND TECHNO-COMMERCIAL OFFERS ON-LINE? After finding the desired tender, click Bid Process action icon (available against all open tender and tenders addressed to the vendor). Please click Enter to Bid to open the form for entering compliance against eligibility criteria specified by the tender inviting authority. Thereafter, click Other Tabs in sequence and enter relevant information. Information asked under the Tabs marked (*) are mandatory. After successful submission of Financial Bid, a HTML receipt indicating bid ID, Date and Time of submission etc. is generated. The same should be stored/ printed for future reference. 4. HOW TO KNOW WHETHER MY BID IS SUCCESSFULLY SUBMITTED ON THE WEBSITE? On completion of the Bidding process (after signing the Financial Rate Page) using your Digital Signature Certificate, the system will generate a unique Bid ID, which will be a reference to your bid. Vendors are advised to save this screen shot/take a print of HTML receipt indicating bid ID, Date and Time of submission etc. for future reference. 5. CAN I REVISE MY EARLIER BID? Vendors are not permitted to edit / change their earlier bid once it is signed and submitted to the system. The Financial Bid details are stored in Encrypted form and cannot be decrypted before closing date / time. However vendors can submit another Bid by using the option of Revise offer thereby superseding their earlier Bid. The latest revised bid will only be considered as valid bid and will be used for ranking and other purposes. HCL Services Ltd. Page 14

15 6. CAN I SUBMIT MULTIPLE OFFERS FOR THE SAME TENDER/ ITEM? Yes, vendors can submit multiple offers by clicking Alternate Bid for the same item against a tender. This link can also be used for submitting different offers for different Brands of the products or different Quantity etc. There is no restriction for the number of alternate offers being submitted by vendors. 7. HOW THE BIDDER WILL KNOW ABOUT E-AUCTION SCHEDULE/TENDERS FROM EPS APPLICATION? The registered Vendors will get /sms and the tender will be shown in section My Tenders (Not yet closed) if he has registered with ECIL. In case of Open Tenders it is visible to all. The anonymous/ecil users/vendors in Open tenders Section at Home Page. 8. CAN I SEE IDENTITY OF OTHER BIDDERS PARTICIPATING IN THE E-AUCTION? DOES ECIL OFFICIAL KNOW WHICH BIDDERS ARE PARTICIPATING IN E- AUCTION? Neither bidder nor ECIL user can see any bidder s identity during bidding process. However bidders will be able to see their own bids. After the closure of E-Auction, the bidders and ecil users can see identity of all the bidders. 9. HOW VENDOR CAN SEE THE TENDERS IN WHICH HE HAS PARTICIPATED IN BIDDING? By opening My Bids for Tenders Closed Section available on Home Page of logged in user, Bidder will see various Tenders, for which vendor has submitted the Bid. (Minimum one Bid Id is generated for a tender). 10. WHICH TYPE OF DOCUMENTS CAN BE UPLOADED/ ATTACHED IN ECIL ETENDERS? Only PDF (Portable Document Format) documents of size up to 5 MB can be uploaded/attached in ECIL E-TENDERS. If you want to upload any other files, it has to be first converted into PDF file. Different tools are available on Internet to convert files of different formats to PDF files. Every time a file is uploaded, system prompts for Digital Signature Certificate for signing the file. You may also keep a backup copy of unsigned file on your machine at a separate location (folder) to avoid multiple signatures on the uploaded document. System provides message if the file being uploaded is already signed. Please ensure to use your own Digital Signature Certificate. HCL Services Ltd. Page 15

16 11. I AM NOT ABLE TO UPLOAD DOCUMENT? ECIL e-tenders Application -FAQS Please check: Your system is free from Virus and worms, Adobe Acrobat Reader (version 6.0 or above) is correctly installed, and JRE 1.7 u21 is installed on your system. Please select appropriate Offline version according to Operating System of your computer on the above Page and install the same and re-start the system. You must have administrative privileges on your System to install these components. Ensure that you are using the same Digital Signature Certificate which is attached to your profile and driver for e-token is correctly installed. 12. How Can I submit GST Taxes in Rate page? The GST implementation is on progress, in mean time you can continue to your bid submission. Please follow the below instructions to submit your financial bid: 1. Please select ED type as NIL. 2. Select CST EXTRA from the drop down of sales tax field heading and capture applicable Total GST Tax Rate % (as per applicable total GST Tax rate for the line item). 3. In Case of applicability of GST Cess for the line item, use the field Other charges Type as text GST Cess, and capture GST Cess amount in the field Other Charges Amount after computing GST Cess manually. 4. In case of GST Tax is not applicable for the line item, then select NIL from the drop down of Sales Tax field heading. For Example: Refer below screen shot: HCL Services Ltd. Page 16