Browser Checklist Objective To ensure that agents have the fastest and best experience of Zurich einsurance portal. By checking that agents have the best browser on the computers. By creating a shortcut to einsurance on the desktop Content 1) Zurich recommended browser 2) How to check current browser? 3) How to install Chrome? 4) How to create einsurance shortcut? 5) FAQ 1) Zurich recommended browser Zurich recommends to use Chrome version 39.0.2171.95 m. If Chrome is no choice, we suggest the following browser versions: Internet Explorer: Minimum 10 and above Safari: 5.1.7 Mozilla: 34.0.5 Chrome: 40.0.2214.94 m 1
2) How to check current browser? 2a) Internet Explorer - How to check? Step 1 - Open your Internet explorer web browser by clicking on the IE icon in the computer - Click on Help menu, located at the top of your screen - Choose the option labelled About Internet Explorer Step 4 - A dialog box will now appear containing the browser's version number. Note: Recommended browser version is 10 and above 2
2b) Safari How to check? Step 1 - Open your Safari web browser by clicking on the Safari icon in the computer. - Click on Help in your Safari menu, located at the top of your screen. - Choose the option labelled About Safari. Step 4 - A dialog box will now appear containing the browser's version number. Windows MAC Note: Recommended browser version for Windows is 5.1.7 and for MAC OS is 8.0.2 3
2c) Mozilla How to check? Step 1 - Open your Mozilla Firefox web browser by clicking on the Mozilla Firefox icon in the computer. - Click on Help menu, located at the top of your screen. - A drop-down menu will now appear. Choose the option labelled About Mozilla Firefox. Step 4 - A dialog box will now appear containing the browser's version number. Note: Recommended browser version is 34.0.5 4
2d) Chrome How to check? Step 1 - Open your Google Chrome web browser by clicking on the Google Chrome icon in the computer. - Click on icon menu on the browser toolbar, located at the top of your screen. - A drop-down menu will now appear. Choose the option labelled About Google Chrome. Step 4 - A dialog box will now appear containing the browser's version number. Note: Recommended browser version is 39.0.2171.95 5
3) How to install Google Chrome? Below the steps to install Google Chrome: Step 1 - Open your browser - Open Zurich webpage www.zurich.com.my - Select on einsurance portal Step 4 - Click on Services link Step 4 Step 5 Select download Google Chrome Step 5 6
4) How to create einsurance shortcut? Step 1 - Open Zurich einsurance home page - Click on icon menu on the browser toolbar, located at the top of your screen - Click on More tools or Tools Step 4 - Select Create application shortcut Step 4 Step 5 Below dialogue box will appear Step 6 Ensure boxes are checked Step 6 Proceed to click on Create Step 7 Also a Pin to taskbar will appear. User can click directly to open einsurance portal Step 8 Zurich einsurance icon will appear at desktop 7
Note: The browser window will be default, no navigation bar will be shown Navigation bar will not shown 5) Frequently Asked Question Question: What is the latest Chrome version? The latest Chrome version is 39.0.2171.95 m Question: Is Google Chrome faster than Internet Explorer? Yes, Chrome will run einsurance portal faster than Internet Explorer Question: Can agents use other browsers to access Zurich einsurance portal? Yes, We recommend using Chrome, because Zurich s einsurance portal will run faster. Other browsers will work, however the speed will be slower. Question: In Google Chrome, why navigation bar is not shown? The navigation bar is hidden on purpose to avoid problems in navigating between einsurance portal pages. You can always return to the main einsurance page by clicking on Home. Question: Can Zurich IT provide the administrator ID & password to agents? No, administrator ID & password only will be given to marketers. 8