Neehr Perfect EHR Quick Guide on Installing the Citrix Plugin
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1 Neehr Perfect EHR Quick Guide on Installing the Citrix Plugin The first time you log in to Neehr Perfect on any computer, you will be prompted to install the Citrix plugin for your web browser. The installation process varies by browser and instructions for Internet Explorer, Mozilla Firefox, Google Chrome, and Apple Safari are described below. If you re using another browser or encounter difficulty, please contact the Help Desk. Internet Explorer... 2 Mozilla Firefox... 5 Google Chrome... 7 Apple Safari (Mac only)... 9 Troubleshooting and Help Neehr Perfect EHR Guide on Installing the Citrix Plugin v1
2 Internet Explorer 1. Accept the Citrix license agreement and select Download. 2. The following Security Warning will appear - select Run. 2 Neehr Perfect EHR Guide on Installing the Citrix Plugin v1
3 3. Before the installation is complete, you will be asked to run the software select Run. 4. You may be presented with a page that asks you to allow ActiveX control. This allows the plugin to run within Internet Explorer. Please click on the yellow banner and select Run Add-on to complete this step. 3 Neehr Perfect EHR Guide on Installing the Citrix Plugin v1
4 5. Your school s EHR icon should now appear. Select it to launch. 4 Neehr Perfect EHR Guide on Installing the Citrix Plugin v1
5 Mozilla Firefox 1. Accept the Citrix license agreement and select Download. 2. The following window will appear - select Save File. Choose to save the file to a location where you ll remember (i.e. your Desktop). 3. After the download is complete, double click the icon in your Firefox Downloads window. Or if you cannot locate the Downloads window, go to the location where you saved the file in the previous step. 4. The installation will begin automatically. Wait until you receive a notification that it is complete. 5 Neehr Perfect EHR Guide on Installing the Citrix Plugin v1
6 5. Return to your browser window and the following message may be displayed. Select Continue. 6. Your school s EHR icon should now be visible. Select it to launch. 6 Neehr Perfect EHR Guide on Installing the Citrix Plugin v1
7 Google Chrome 1. Select I agree with the Citrix license agreement then INSTALL 2. After the.exe file has finished downloading, select it to begin the installation process. 3. A User Account Control message may appear. Select Yes to allow the following program to make changes to the computer. 4. Proceed with the rest of the installation wizard. When finished, select Continue. 7 Neehr Perfect EHR Guide on Installing the Citrix Plugin v1
8 7. Your school s EHR icon should now be visible. Select it to launch. 8 Neehr Perfect EHR Guide on Installing the Citrix Plugin v1
9 Apple Safari (Mac only) 1. Select Download to begin the process. 2. If Safari is set to open safe files after downloading then you will automatically proceed through this step. If the Downloads window appears, then right-click on the MacICA_OSX.dmg.zip file and choose Open. 3. Now a file named MacICA_OSX.dmg will appear. Double-click on this file to open. 9 Neehr Perfect EHR Guide on Installing the Citrix Plugin v1
10 4. The following window will appear. Double-click to open. 5. The Citrix ICA Client Installer will launch. Select Continue. 6. Double-click the icon for your hard drive as the destination for the file. Then wait until a message appears indicating the installation was successful. Select Close. 10 Neehr Perfect EHR Guide on Installing the Citrix Plugin v1
11 7. Return to your Safari window and select Continue. 8. Your school s EHR icon should now be visible. Select it to launch. 11 Neehr Perfect EHR Guide on Installing the Citrix Plugin v1
12 Troubleshooting and Help 12 Neehr Perfect EHR Guide on Installing the Citrix Plugin v1
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