Whitepaper. Compatibility Testing - Web Applications YOUR SUCCESS IS OUR FOCUS. Published on: March 2008 Author: Jitendra Saxena

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1 YOUR SUCCESS IS OUR FOCUS Whitepaper Published on: March 2008 Author: Jitendra Saxena 2009 Hexaware Technologies. All rights reserved.

2 Table of Contents 1. Introduction 2. Situation Analysis 3. Problem Statement 4. Solution Proposition 5. Implementation Plan 6. Technology Proposition 7. Benefits Value proposition 8. Case A Leading E-Greeting Product Company 9. Conclusion Author s Bio Sample content 2009 Hexaware Technologies. All rights reserved. 2

3 1. Introduction In today s world all organizations, whether product based or project based companies, are trying to build their products which can be compatible with most other software which have dependencies on application product. Nowadays software which are compatible with other software versions or supported software versions are in demand in the market. Compatible means a product A should work exactly on other / supported software versions. All its features should behave in same manner as it was intended to work. There should be no error and end user should not be bothered from this. 2. Situation Analysis In this compatibility testing the customer base uses a wide variety of Operating Systems, browsers, databases, servers, clients and hardware. Different versions, configurations, display resolutions and Internet connect speeds all can impact the behavior of your product and introduce costly and embarrassing bugs. That is why there is need to have compatibility testing for any product. 3. Problem Statement When an organization develops the web based application, they are developed as per the requirements but later on it seems that the target audience / end users list keeps on growing and expanding but the specification does not change at the same pace. Thus it becomes important that we need to identify how the end user uses the application on various platforms. 4. Solution Proposition To perform the compatibility testing for any web based application or e-commerce application there is a need to configure the system through installation of software. Sample configuration is shown below in flow diagram. Sample Configuration Flow Example: Testing Scenarios for One configuration OS BROWSER ANTI SPY-WARE ANTI - VIRUS Fire Wall TOOLBAR ISP connectivity XP IE 6.0 Fprot AVG Anti-Virus Pro Out Post Pro Google Dial-Up Vista IE 7.0 Ewido Norton Zonealarm Yahoo Media Centre Opera AVG Spy Mc Afee AOL Wi-Fi 2000 Mac 9.x & 10.x AOL Mozilla Firefox Safari for Sophos Zonealarm PC Cillin F-Secure Kasper sky Cam xav Firestarter Book Marks Search Hippo Alexa Cable SCO Unix Linus Sun Solaris Netscape Epiphany Norton Mc Afee Zonealarm Red Hat MSN Dog Pile Dial-up + Acc Win 98 W3m Spybot CA Anti Virus Clust 2009 Hexaware Technologies. All rights reserved. 3

4 5. Implementation Plan It involves following: Identify the project test requirements Identify the technology used in development of application Identify the customer pain areas Perform gap analysis Identify the business critical complex application features Identify the environment as used by the end user Arrive at the critical configuration requiring testing Report the defect found during the execution of the test plan Re-verify the defects after fixing 6. Technology Proposition For compatibility testing there is need to identify the following: OS platforms Browsers Firewalls Anti-virus Anti-spyware Toolbars ISP 7. Benefits Value proposition Evaluation of application from end-user perspective Cost savings in terms of test lab infrastructure and tools Save business lost due to application unreliability Align IT to Business goals Cost savings up to 70% Slash cycle time and increase test execution productivity up to 50% Increase test coverage up to 100% 2009 Hexaware Technologies. All rights reserved. 4

5 8. Case - A Leading E-Greeting Product Company Overview Overview Compatibility & Functional Structured Chaos testing of a 3 yrs plus stable & tested web based application product Challenge Challenge Identification of most used configuration for an application by end user through out the USA Understanding the customer pain areas Set-up of test lab with all combinations installed Runtime installation issues To make sure that bugs found can be repeatable Testing Testing Solution Solution Identified weak areas of application which can impact business Identified the system configurations where application is not supporting Provided exhaustive test cases which helped to find the bugs in the application Screen recorder tool used to help to repeat the existing bugs Large pool of untrained resources tested application from end-user perspective Benefits Benefits Quality: Enhanced Delivery Confidence More stable functionality. Product Stability increases by 20% Cost: Cost Optimization for complete testing. Cost saving of 80% Time: Time to market reduces. Reduction in time by 30% Test environment refresh Time: Applying Swapping Strategy, turnaround time reduced by 70% Repeatability of Defect Time: Applying Structured Perform-Capture Strategy, reproducibility time reduced by 40% Knowledge Transfer Time: Applying Multi-Rotation Strategy, team ramp-up time reduced by 30% End user Experience: Applying Structured Chaos Strategy, functional gaps achieved within 10 calendar days 9. Conclusion As the interaction between an end user and an organization grows with time, the opportunities to service the customer s needs continue to evolve. Having identified the need for potential web based applications to serve the growing quality demands of the clients; the testing web based application suite would ensure that the best possible solution is continuously implemented within stipulated timeframes Hexaware Technologies. All rights reserved. 5

6 To learn more, visit Address 1095 Cranbury South River Road, Suite 10, Jamesburg, NJ Main: Fax: Safe Harbor Certain statements on this whitepaper concerning our future growth prospects are forward-looking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Hexaware has made strategic investments, withdrawal of governmental fiscal incentives, political instability, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry Hexaware Technologies. All rights reserved. 6