SPYTEC Z12 INTELLIGENT SECURITY CAMCORDER USER GUIDE

Transcription

1 SPYTEC Z12 INTELLIGENT SECURITY CAMCORDER USER GUIDE Thank you for choosing the SpyTec Z12 Intelligent Security Camcorder. The soapbar-size video camera weighs only 1.6 ounces and is easily hidden. The multi-trigger, time-programmed recording device captures video at one of two resolutions and can be set for loop recording. Recordings can be triggered automatically by motion, vibration or voice, and videos are date-time stamped. The camera s microsd slot accommodates a card containing up to 200GB of memory. With a vibration standby time of up to 90 days and the capability to power recordings for up to 8 hours from its internal battery, the camera is extremely flexible to place and operate. It can also be powered indefinitely from its included AC or car adapters.

2 What s in The Box Camcorder (also called the DVR) 5V wall outlet adapter 5V car power adapter USB 2.0 cable User manual Requirements A microsd card with up to 200GB of memory A Windows or Macintosh computer with USB port, media player software and Internet access to download the camera s control software. GETTING STARTED Quick Start Here s the fastest way to start recording video right out of the box. Since the battery is unlikely to be charged, connect the USB cable to the camera and AC adapter and plug the adapter into a power outlet. Insert a microsd memory card with a capacity of 32GB or less. Keep in mind that the camera s date/time stamp will not be accurate since it would need to be first adjusted from the computer software. If it s not already in place, move the three-position switch to the middle position, the On-the-go mode indicated by the running man icon. Hold down the power button until the LED turns green. When you see the green LED continually flashing, the camera is recording. Make sure the front of the camera and its pinhole lens are pointed at your subject. Charging the Battery The LED flashes red while charging and turns off when the battery is fully charged. The fastest way to charge the Z12 is by plugging the AC adapter into a wall outlet or power strip while the other end of the cable is connected to the USB port on the right side of the camera (with the lens facing you). If this is the product s first use or the battery hasn t been refreshed in several months, charge the battery for 6 hours (when not recording) or until the red LED turns off. Charging the camera from a computer s USB port will take longer. You can also charge the camera using the included car adapter, which turns the cigarette lighter into a USB charging port. Recharging the camera regularly shouldn t take more than 1 to 3 hours depending on how much the battery has been depleted. SPYTEC Z12 INTELLIGENT SECURITY CAMCORDER USER GUIDE 2

3 Note: To check if the battery has power, make sure the camera is disconnected from an external power source and hold the power button for one second. If there s no memory card in the slot or the inserted card is unformatted, the LED will briefly turn a steady green (indicating internal power), then a steady red (indicating there s no memory card), and then turn off. If there is a formatted memory card inserted, the LED will turn a steady green, then after a few seconds start flashing green indicating the camera is recording. If you re only checking power, press the power button for two seconds to stop recording. The green LED will stop flashing, turn orange, then turn off completely. Tip: There s no way to tell whether the battery is fully- or partially-charged. Always charge the camera before a recording session. If you re unsure how much power is left in the battery, keep the camera plugged into a power source. Handling and Formatting the Memory Card Because a MicroSD card (not included) is fragile and about one-quarter the size of an SD card, it s easy to damage or lose. Keep your eye on the card as you insert the edge with the eight metal contacts pointed up into the slot while the camera s bottom indicia plate rests on a flat surface. Push the card in until it snaps into place. To remove the card, press it in with your finger nail, being careful to block the card from becoming airborne as it s ejected by the slot s spring mechanism. The easiest type of memory card to use with the Z12 contains a capacity of 32GB or less, while cards with more memory must be properly formatted to be recognized by the camera. See the Troubleshooting section (pg. 16) for formatting instructions. What s on the Camera LEFT SIDE FRONT RIGHT SIDE SPYTEC Z12 INTELLIGENT SECURITY CAMCORDER USER GUIDE 3

4 Using the Z12 Zetta Widget Software To adjust the date and time in your camera and to customize the Z12 s range of features, you must first download and install the Widget software on your Windows or Macintosh computer. Use your computer browser to go to: Choose the Zetta Widget for a Windows PC or a Mac. Once the program is installed an icon on the upper left corner of the Zetta Widget software is red when the camera isn t connected to a USB port on the computer and green when it is. Note: The software refers to the camera as the DVR as in digital video recorder. The Zetta Widget menus can be viewed in English, French, German, Italian, Spanish and Chinese (simplified or traditional). Adjusting the Camera s Settings from the Software Using the included USB cable, attach the camera to the computer where the Zetta Widget software is installed. When the Z12 is attached to the PC, two lettered drives appear: one drive is the SD card (where the files are stored) and one is the camera s internal memory. The latter has a small amount of on-board flash for settings and firmware. It s not sufficient to store video. The camera must be plugged into your computer to use the software. If the camera is not connected, you ll see an unplugged icon in red next to DVR disconnected at the top of the screen. When the camera is connected using the included USB cable, you ll see a plug in green followed by DVR connected. Note: Whenever you change settings in the software, they must be transferred to the camera. Click on the circular icon to the left of Sync Settings to DVR to complete your choices. A confirming check mark in green next to Settings Saved will appear on the screen. Setting the Date and Time In order to superimpose the correct date and time in videos recorded with the Z12, you must use the Zetta Widget software. With the plug icon shown in green and labeled DVR Connected, click on the clock in the left icon. You can accept the PC Date Time active on your computer or you can click on the Custom Date Time. Either way, make sure to click on Sync Date Time to DVR so that the settings are saved SPYTEC Z12 INTELLIGENT SECURITY CAMCORDER USER GUIDE 4

5 to the camera. By default, the date and time are superimposed on the bottom-right corner of the video as it s being recorded. See the Time stamp (pg. 8) section if you want to record videos without the date and time. Note: Remember to connect the camera to your computer to adjust the time when the clock springs ahead or falls back an hour. Setting the Mode To get the highest resolution during manual recording, move the three-position switch to the middle position, the On-the-go mode. For less resolution but longer recording time before running out of memory or overwriting previous video in a circular recording, move the switch to Surveillance mode.the frame rate is the same for both modes. Neither mode supports the automated triggers or unattended recording times you can set using the Zetta widget. If you ve set the camera from the Zetta widget to start recording on its own from a trigger or designated time, you must leave the slider in the Custom position. Recording a Video To start a recording manually, make sure the mode is set for Surveillance or On-thego and press and hold the Power button until the green LED lights up. It will shine steadily, then after a few seconds flash continually to indicate that a recording is in progress. To end a recording, hold the Power button for two seconds. The LED will turn orange, then turn off to indicate recording has stopped. SPYTEC Z12 INTELLIGENT SECURITY CAMCORDER USER GUIDE 5

6 Note: The Custom mode is used to start a recording automatically from designated triggers or at preset times according to your instructions downloaded to the camera from the Zetta widget computer software. Customizable Features The Z12 s self-starting flexibility becomes evident when you take advantage of the camera s programmable features using the Zetta Widget software. To see the Custom selection screens,change the Setting Mode from Express to Custom, then click on the Save Option button. A check mark in a green circle will appear on the left side of the screen confirming Option Saved. Now, when you click on Settings in the left column, you ll be greeted with a laundry list of capabilities selectable via radio buttons. SPYTEC Z12 INTELLIGENT SECURITY CAMCORDER USER GUIDE 6

7 Video Quality You can choose one of three video qualities by using the Zetta Widget software. They are High, Medium, and Low. High Quality means that the video is saved with the least amount of file compression; Low Quality with the most compression. The default video quality is High. Once you ve clicked on High, Medium or Low, make sure to click on Sync Settings to DVR and leave the camera s three-position switch on Custom mode. Resolution When using Custom Mode, select between VGA (640 x 480) and QVGA (320 x 240) to suit your needs. VGA affords better resolution while QVGA provides longer recording time. The default setting in the Zetta Widget software is QVGA. If you move the slider on the camera away from Custom Mode, all custom settings will be disabled and recording resolution will be determined by positioning the switch at Onthe-go Mode (VGA) or Surveillance Mode (QVGA). Frame Rate You can choose to record video at a High frame rate (20 fps) or at a Low rate (6 fps). High is closer to full motion, while Low enables longer-duration recordings. The Zetta Widget default frame rate is High. Indoor Lighting Condition The camera can be set to match the frequency of electricity in various countries to provide the most pleasing video under indoor lighting. For use in North America, the software should be set to 60 Hz, though you re unlikely to see much difference. The default is 50 Hz. Day / Night Mode Set to Day mode if the camera s location offers adequate lighting. Set to Night mode for poor lighting conditions. Set to Auto if the lighting condition will change while the camera is operating. Make sure to click on Sync Settings to DVR and keep the camera s three-position switch on Custom mode. The default is Day mode. Orientation The camera can operate upside down. You may want to put this capability to use when finding an optimum hiding position. That way, you can still have easy access to either side of the camera in a tight corner. Resulting video will appear upside down on your computer unless you choose the Up-side-down option in the Zetta Widget software. Make sure to click on Sync Settings to DVR and keep the camera s threeposition switch in Custom Mode. The default is Normal orientation. SPYTEC Z12 INTELLIGENT SECURITY CAMCORDER USER GUIDE 7

8 Time Stamp Without doing anything, the video s date and run time are superimposed by default along the bottom right of the screen in the format: 2016/03/04 11:04:58 (year/month/ day hour/minute/second). This allows you to identify the exact moment an incident occurred. However, if you prefer not to time stamp the picture, click on the Disable button, then on Sync Settings to DVR. Make sure to keep the slider switch on the camera in the Custom Mode position. The time stamp will not be recorded, and it will not appear on the video. Note: You cannot change the time stamp format. Circular Recording Also called loop recording, circular recording means that the camera will automatically overwrite the oldest video file with the newest video. That way, you don t have to keep changing memory cards or transferring files to your computer. The setting assumes you don t need to archive days-old video but simply want the ability to retrieve recent footage when a surveillance situation or vehicular accident warrant further review. Click on the Enable button, then Sync Settings to DVR. Keep the three-position switch on the camera on Custom Mode. You can always disable Circular Recording from the software. When the camera s three-way switch is set to Surveillance mode, circular recording is enabled; with On-the-go, it s disabled; the Custom mode default is enabled. SPYTEC Z12 INTELLIGENT SECURITY CAMCORDER USER GUIDE 8

9 Split File Time Managing your recordings is made easier from shorter-length files. That way, you can review snippets instead of epics and upload incidents without a lots of irrelevant video. You can set the software to have the camera save video into discrete files every 10-, 15- or 30 minutes. So, for instance, if you selected the latter, a 3-hour recording will be automatically saved as six 30-minute files. You won t lose information between contiguous videos. Split File Time is not a factor when operating the camera for a few minutes at a time in Surveillance or On-the-go modes. But for longer durations, files will be created at timed intervals as follows: in Surveillance mode, every 30 minutes; On-the-go, every 15 minutes. The Custom default for Split File Time is 15 minutes. To choose when the camera automatically saves recordings at one of the three intervals, click on the 10-, 15- or 30-minute button, then click on Sync Settings to DVR. Make sure to leave the camera s three-position switch on Custom mode. Mic In some situations, audio in a video recording is irrelevant or undesirable. You can turn off the camera s microphone by clicking on the Disable button. Make sure to click on Sync Settings to DVR and keep the camera s three-way switch in the Custom mode. The mic is enabled in Surveillance and On-the-go modes. It s also enabled by default when selecting High Quality Video recording in Custom mode. It is disabled for Medium- and Low-quality recording. SPYTEC Z12 INTELLIGENT SECURITY CAMCORDER USER GUIDE 9

10 LED On / Off For the most clandestine surveillance, you can minimize the chances of giving away the camera s position from a lit LED. You can disable the multi-colored light entirely. After clicking on the LED Off setting, make sure to click on Sync Settings to DVR and keep the camera s three-way switch in Custom mode. The LED is set to On in Surveillance and On-the-go modes. It s set to On by default when recording in custom mode. Tip: It may not be prudent to disable the LED. You re also disabling the camera s status indicators. Triggers Continuous video recordings are comprehensive, but they consume storage and make locating incidents laborious. Alternatively, you can set the camera to start video recording by using up to three triggers: voice, vibration and/or motion. The camera s responsiveness to these triggers each can be adjusted according to three levels of sensitivity. Voice-Trigger Sensitivity In the case of the camera s microphone picking up a voice or voices to trigger recording, you can adjust the mic sensitivity to High, Medium, or Low. If the goal is to trigger a recording from people yelling or shouting, set the sensitivity to Low. If it makes more sense to trigger a recording from people whispering, set the sensitivity to High. If you re not sure, set it to Medium. You should experiment to see which setting is best in the intended environment. Once triggered, a recording will continue for 5 minutes, then return to standby until triggered again. After choosing a voice-sensitivity trigger in the Zetta Widget software, make sure to click on Sync Settings to DVR and keep the camera s three-way switch in Custom mode. Voice triggering is disabled in Surveillance and On-the-go modes. The Widget software s voice-trigger is disabled by default. Vibration-Trigger Sensitivity You can set the camera to start recording when it senses a vibration, which may be an appropriate use when placing the camera in an unattended vehicle. You can set the level of sensitivity to High, Medium or Low. In a noisy environment like when the car is parked on a busy street, set the trigger to Low Sensitivity. (Otherwise, the camera might be triggered to record too much.) But in an isolated parking lot, set the SPYTEC Z12 INTELLIGENT SECURITY CAMCORDER USER GUIDE 10

11 trigger to High Sensitivity.(That way it will pick up subtle changes.) If you re not sure, set it to Medium. You should experiment to see which setting is best in the intended environment. Once triggered, a recording will continue for 5 minutes, then return to standby until triggered again. After choosing a vibration-sensitivity trigger in the Zetta Widget software, make sure to click on Sync Settings to DVR and keep the camera s three-way switch in Custom mode. The Vibration trigger is disabled in Surveillance and On-the-go modes. It s set to High for high-quality video recording; Medium for medium quality, and Low for low quality. The software s vibration-trigger is set to Low by default. Vibration Standby Mode Choosing Power Saving can enable 90 days of standby time, but it will cause a slight delay before recording begins. Fast Wake Up, on the other hand, kicks in instantly. When you change a setting, make sure to click on Sync Settings to DVR and leave the camera s three-position switch in the Custom mode. Vibration Standby Mode is not applicable to Surveillance and On-the-go modes. As for the Zetta Widget s custom settings, the default is Power Saving. Motion-Trigger Sensitivity The most useful automatic trigger to cause a video to start recording from a fixedposition camera typically is motion. Someone darts into view, and the camera begins to record. You can set the trigger s sensitivity level to High, Medium or Low. If you re expecting a lot of motion in the camera frame, such as shadows cast by tree limbs swaying in a breeze in front of an outdoor light, you ll want to set the sensitivity to Low so as not to be overwhelmed by too much video. If you expect little activity, you should set the trigger sensitivity to High. That way, if there are subtle changes, you ll be able to pick them up. If you re uncertain, try the Medium setting. In any case, it s a good idea to try out your choices in a test run before a mission-critical operation. Once triggered, a recording will continue for 5 minutes, then return to standby until triggered again. After choosing a motion-sensitivity trigger in the Zetta Widget software, make sure to click on Sync Settings to DVR and keep the camera s threeway switch in Custom mode. The motion trigger is disabled in Surveillance and Onthe-go modes and disabled by default in the software s custom settings. Otherwise, it s set for High sensitivity for High Quality Video, Medium for medium quality and Low for low quality. SPYTEC Z12 INTELLIGENT SECURITY CAMCORDER USER GUIDE 11

12 Tip: Keep in mind that the motion trigger cannot distinguish between a cat and a cat burglar. If a guard dog is typically active, for instance, you may want to aim the camera so that the floor is out of frame. VEHICULAR USE The Z12 can be used to automatically trigger video recording in a variety of ways in a vehicle: Car-Activate Recording for video capture when the engine is turned on Car-Stop Recording for when the engine is turned off Car-Activate & Car-Stop Recording for both SPYTEC Z12 INTELLIGENT SECURITY CAMCORDER USER GUIDE 12

13 Using the Zetta Widget software, first click on the Disable setting under Motion- Trigger Sensitivity. Then, choose one of the following: Car-Activate Recording: To capture video while driving, the camera will automatically power on and start recording when the car s ignition is started. The camera will automatically shut down when the car is turned off. Car-Stop Recording: To capture video while the car is parked, the camera will automatically start recording video when the car is turned off and stop recording video when the ignition is started. Car-Activate & Car-Stop Recording: To capture video while both driving and when the car is parked, the camera can be set to record for 24-hours of coverage. After making your selection, make sure to click on Sync Settings to DVR. In addition to leaving the camera s three-position switch in the Custom mode, the camera must be plugged into the vehicle s cigarette lighter socket using the included USB cable and 5-volt car adapter. The camera recognizes whether the vehicle is running or not based on whether power is flowing into the socket. In the case of a vehicle with an always-on powered socket, recordings must be manually started and stopped. Auto On / Off Like using the On/Off alarm setting on a clock radio, clicking on Scheduled Recording will activate recordings at the times you ve set. Clicking on Disable will cause the camera to ignore scheduled recordings. Remember to click on the Sync Settings to DVR button in the software and leave the camera s three-position switch in Custom mode. Auto On/Off is disabled for Surveillance and On-the-go modes. Scheduling the Camera for Auto Recordings Most times, you ll want to leave the camera unattended so that it starts and stops recordings on its own. Using the Zetta Widget software, you have the flexibility to schedule the camera to shoot video at various times on a weekly schedule. You set each block of recording time in three-hour increments and book them beginning at 3 am, 6 am, 9 am, noon, 3 pm, 6 pm, 9 pm or midnight. You can also designate whether the camera starts recording based solely on preset times or whether the programmed times puts the camera on standby ready to record only when triggered by an external event such as a voice, vibration or motion. SPYTEC Z12 INTELLIGENT SECURITY CAMCORDER USER GUIDE 13

14 Turn on the camera, click on Settings on the left side of the Zetta Widget software, then scroll all the way down to the Auto On/Off selection. Click on Scheduled Recording, then the Edit link. You ll see the Schedule Settings screen with a 7-day, 24-hour calendar. Move your mouse to a particular time slot. You can either click and let go to highlight a 3-hour block or click and hold the mouse to extend the time in multiples of 3 hours. Upon highlighting a time block, the Create Task box appears. The default is to Always Record during the designated time block. To instead set triggers during the time block, click on Triggering Record, and check off up to three ways for the camera to start recording: Voice-Trigger, Vibration-Trigger and Motion-Trigger. The camera will stand by to record during the set time period but record only when triggered. SPYTEC Z12 INTELLIGENT SECURITY CAMCORDER USER GUIDE 14

15 Tip: The advantage of setting triggers is that you won t have to review hours of non-eventful footage. Once you click OK, you ll be able to view your choices on the calendar. Designated time blocks are outlined in gray. As the legend at the bottom of the calendar shows, a transparent block indicates an Always Record task. Blocks that are occupied by one or more colored icons indicate that you ve set one or more triggers: Voice -Trigger Option Vibration -Trigger Option Motion -Trigger Option You can always change your options by right-clicking within a block, then choosing Edit Task or Delete Task. If you choose Edit Task, the Create Task box will appear with your previous settings. If you choose Delete Task, the highlighted time block will be deleted. To activate your designated Schedule Settings on the Z12, make sure to click OK on the Schedule Settings screen. Then, in the Settings screen, make sure to click on the Sync Settings to DVR button. LEDs at a Glance It s important to pay attention to the Z12 s multi-color light emitting diode in order to know the status of the camera. Here s a quick guide: While Powered from Camera s Battery Green steady: camcorder is booted up Red steady: no card, card fail, battery low or card full (and not set for circular recording) Green flashing: recording in progress Green/Red intermittent flashing: recording in progress but battery is low While Powered from Electrical Outlet or Car Adapter Red flashing: camera is charging Red steady: no card, card fail or card full (and not set for circular recording) Orange/Green intermittent flashing: charging and recording in progress Green flashing: charging complete and recording in progress LED off: charging complete and no recording While Connected to Computer Orange steady: charging Green steady: charging complete SPYTEC Z12 INTELLIGENT SECURITY CAMCORDER USER GUIDE 15

16 SPECIFICATIONS Lens Fixed Sensor 0.3 MP Resolutions 640 x 480 or 320 x 240 Frame rates (frames per second) 20 fps (high) or 6 fps (low) Video qualities High, medium, low Low-light sensor sensitivity 6.8 V/lux-sec Sensor viewing angle H/V 62 Memory card support Max 200GB microsd card Memory usage High frame rate: 45 min./gb Low frame rate: 3 hr./gb Microphone Speech-grade Battery handling Non-removable Battery type Rechargeable 800 mah 3.7V Li-ion Current consumption 80mA Storage and operating temperature range 32 to 113 F (0 to 45 C) File format AVI Port Mini-B USB 2.0 Slot MicroSD/HC/XC Internal memory None useable Size (D x W x H) 3" x 1.7" x.75" (7.6 x 4.3 x 1.9 cm) Weight 1.6 oz. (46 g) TROUBLESHOOTING AND FAQS Zetta Widget Software Loads But Won t Operate The camera must be connected and recognized by your computer for you to use the software. Otherwise, options will be grayed out and every screen will show an unplugged icon in red along with the phrase DVR Disconnected. 64- to 200GB microsd Card Support If one of these high-capacity cards is not recognized by the Z12, you ll need to properly format it. If the card has not been used before, formatting it won t wipe out any data. But if the card has been in use, keep in mind that any data stored on the card will be lost during formatting. Fully insert the up to 200GB microsd card into the camera s memory slot until a click is heard and connect the camera to your PC using the included USB cable. SPYTEC Z12 INTELLIGENT SECURITY CAMCORDER USER GUIDE 16

17 Windows Users Download the formatting utility from to format the card as FAT32. Quit all other programs including the anti-virus, firewall, browser and file manager. Otherwise, it will fail to start formatting. Disable the computer sleep mode. There are two removable drives added. Choose the drive for the microsd card with capacity 59-/63-/128GB listed. The allocation unit is Choose quick format and press start. Once finished, if the memory card still cannot record, please do it again but uncheck the quick format. It will take around between 2- and 9-hours to finish. Do not touch anything during this time and make sure the power supply and cable connection are stable. Macintosh Users Format the card as MS-DOS FAT by using spotlight to search for disk utility. There are two removable drives added. Choose the drive for the microsd card with capacity 59-/63-/128GB listed. Choose Erase. Choose MS-DOS FAT under the Format. Press Erase at the lower right corner. Then press Erase in the new pop-up windows. Wait for a while, making sure and that the power supply and cable connection are stable. Formatting should be complete. For more help formatting cards greater than 32GB, see: How Do I Check Remaining Card Memory? If you re not sure how much free space the memory card in your camera contains, connect the Z12 to your computer using the USB cable. The device will pop up on a Windows computer as a removable disk followed by a letter. Right-click on Properties to see how much space has been used and how much free space remains. Can I Use the Z12 as a Live Web Cam? No. The camera will not record when attached to a computer via its USB cable. It will charge and play recorded video through a media player on your computer. SPYTEC Z12 INTELLIGENT SECURITY CAMCORDER USER GUIDE 17

18 Can I Schedule Recordings Outside of 3-hour Multiples? No. When designating blocks of time for the Z12 to record video using the Schedule Settings screen in the Zetta Widget, the minimum duration is three hours. You can drag your mouse to program longer segments, but they must be in multiples of 3 hours. So, you can designate a 3-, 6, 9- or 12-hour block, but you can t set a 4-hour block. Also, a block must begin at midnight, 3 am, 6 am, 9 am, noon, 3 pm, 6 pm, or 9 pm. And no, you can t switch the software from military (24-hour) to 12-hour AM and PM time. When Should I Use the Reset Button? Assuming that the camera is charged but locked up, try using the Reset button under the camera. If you can, first remove the memory card. Because the button is recessed with pinhole access, grab a pin, toothpick, wire or any tool sufficiently narrow to fit into the hole. The reset button will click when pressed. Keep it pressed for 5 seconds. Camera settings will be returned to the factory defaults. If you were unable to remove the memory card, you may lose any content. How Do I Know the Camera Is on Standby? With the three-position switch set to Custom Mode and no light coming from the LED, press the Power button until the green LED turns on. It will shine steadily, then flash for a few seconds and turn off. The camera is set for standby. You can place the camera in position and walk away. If, on the other hand, you press the LED for two seconds, it turns orange and shuts off, the camera has shut down and will not wake up on its own. Press the LED until the green LED comes on, flashes for a few seconds, then turns off. The camera is set for standby. It s important to recognize the state in which you leave the camera if you expect it to recognize the Schedule Settings. How Can I Make the Camera More Secure? You can purchase the optional adjustable mount for the Zetta Z12. It enables covert and secure mounting. SPYTEC Z12 INTELLIGENT SECURITY CAMCORDER USER GUIDE 18

19 Firmware Upgrades An occasional firmware upgrade may be available for the Z12. Visit to check on the latest firmware for your Z12. Help Thanks again for purchasing a SpyTec product! We appreciate your business and strive to make your experience the best possible. If you have any issues with your product, please contact us at support@spytec.com so that we can help you get things started. Warranty This Limited Warranty applies to physical goods sold by STI and lasts for a period of one year from the date of sale of the device. This Limited Warranty covers any manufacturing defects to the device or accessories encountered by normal use. This warranty does NOT cover damages resulting from improper use of the device (including the use of incompatible accessories such as chargers, storage devices, etc.), unauthorized modifications to the device, negligence, or from any environmental or natural disasters, or from loss or theft. This warranty requires proof of sale of the device from STI or from approved resellers only. Devices that are covered will be repaired or replaced at STI s discretion. Devices requiring replacement will be fulfilled with a new or refurbished unit, or a similar unit if the original unit is no longer available. To take advantage of our warranty, please go to and review our returns policy. If your device meets the above guidelines as well as the guidelines on our website, please click the button to proceed to the Return Authorization Form. In the event our on-line guidelines change, this warranty will supersede any newer changes. Once you have filled out the Return Merchant Authorization form, please wait for instructions. The date the form is filled out must not exceed one year from the date of sale. SpyTec is a registered trademark of Spy Tec International, All rights reserved. SPYTEC Z12 INTELLIGENT SECURITY CAMCORDER USER GUIDE 19