2019 Tech and the 50+ Survey Annotated Questionnaire n=1,546 Adults Age 50+, Margin of Error: 2.77%

Transcription

1 2019 Tech and the 50+ Survey Annotated Questionnaire n=1,546 Adults Age 50+, Margin of Error: 2.77% All results show percentages among all respondents, unless otherwise labeled. Percentages may not round to100 percent due to rounding error. Which of the following items do you have/own? Desktop computer Laptop computer or Netbook iphone, Android, Blackberry, or other smartphone Regular cell phone (not including iphone or other smartphones) E-reader such as Amazon s Kindle or Barnes and Noble s Nook ipad or other tablet computer Wearable device such as a Fitbit, Garmin, or Apple Watch Home assistant such as an Amazon Echo (e.g. Alexa) or Google Home Smart home technology/security (e.g. Nest, Ring, SimpliSafe) Do you plan to purchase a new smartphone within the next year? This includes when you upgrade. Yes No Not sure Do you plan to purchase an ipad or other tablet computer within the next year? Base Weighted Yes No Not sure Tech and the 50+ Survey 1

2 Do you plan to purchase a wearable device such as a Fitbit, Jawbone UP, or Apple Watch within the next year? Yes No Not sure Have you used your devices to do any of the following activities? Base: Those who have a desktop/laptop, Tablet, or Smartphone Desktop/Laptop Base Weighted Play a game Send or receive instant messages, text messages, or s Visit websites or surf the Internet Make a purchase Comparative shop for discounts and deals Leave or post your own reviews, ratings or comments online about things like music, movies, books, or any other product or service Access a social networking site like Facebook, Instagram, or LinkedIn Get health and fitness information Get news and other information Perform banking or financial transactions Get directions or traffic information Download or purchase an app Watch videos or shows on sites like YouTube, Hulu, or Netflix Talk to your doctor or other medical professional, make medical appointments, order prescriptions, or receive personal healthcare advice Track health or fitness via apps such as Apple Health or websites such as MyFitnessPal Use a home assistant such as Amazon Echo (e.g. Alexa) or Google Assistant Order groceries for pick up or delivery Watch real time social media videos like Facebook Live Take online education courses for certificates or degrees (e.g. Phoenix) Take online learning or how-to tutorials (e.g. MOOCs, LinkedIn Learning/Lynda.com) Request a ride via an app (e.g. Uber, Lyft) Manage or monitor smart home technology/security (e.g. Nest, Ring, SimpliSafe) Tech and the 50+ Survey 2

3 Tablet Base Weighted Play a game Send or receive instant messages, text messages, or s Visit websites or surf the Internet Make a purchase Comparative shop for discounts and deals Leave or post your own reviews, ratings or comments online about things like music, movies, books, or any other product or service Access a social networking site like Facebook, Instagram, or LinkedIn Get health and fitness information Get news and other information Perform banking or financial transactions Get directions or traffic information Download or purchase an app Watch videos or shows on sites like YouTube, Hulu, or Netflix Talk to your doctor or other medical professional, make medical appointments, order prescriptions, or receive personal healthcare advice Track health or fitness via apps such as Apple Health or websites such as MyFitnessPal Use a home assistant such as Amazon Echo (e.g. Alexa) or Google Assistant Order groceries for pick up or delivery Watch real time social media videos like Facebook Live Take online education courses for certificates or degrees (e.g. Phoenix) Take online learning or how-to tutorials (e.g. MOOCs, LinkedIn Learning/Lynda.com) Request a ride via an app (e.g. Uber, Lyft) Manage or monitor smart home technology/security (e.g. Nest, Ring, SimpliSafe) Tech and the 50+ Survey 3

4 Smartphone Base Weighted Play a game Send or receive instant messages, text messages, or s Visit websites or surf the Internet Make a purchase Comparative shop for discounts and deals Leave or post your own reviews, ratings or comments online about things like music, movies, books, or any other product or service Access a social networking site like Facebook, Instagram, or LinkedIn Get health and fitness information Get news and other information Perform banking or financial transactions Get directions or traffic information Download or purchase an app Watch videos or shows on sites like YouTube, Hulu, or Netflix Talk to your doctor or other medical professional, make medical appointments, order prescriptions, or receive personal healthcare advice Track health or fitness via apps such as Apple Health or websites such as MyFitnessPal Use a home assistant such as Amazon Echo (e.g. Alexa) or Google Assistant Order groceries for pick up or delivery Watch real time social media videos like Facebook Live Take online education courses for certificates or degrees (e.g. Phoenix) Take online learning or how-to tutorials (e.g. MOOCs, LinkedIn Learning/Lynda.com) Request a ride via an app (e.g. Uber, Lyft) Manage or monitor smart home technology/security (e.g. Nest, Ring, SimpliSafe) Tech and the 50+ Survey 4

5 Do you use technology like cell phones, computers, and the Internet to stay connected and in touch with family and friends? Base: Those who have a Desktop, Laptop, Smartphone, Regular cell phone or Tablet Base Weighted Yes No How often do you use each of the following to communicate with and stay connected with family and friends? Base: Those who use technology to stay connected Base Weighted Every day A couple times a week About once a week A couple times a month About once a month Less than once a month Never Text messaging Base Weighted Every day A couple times a week About once a week A couple times a month About once a month Less than once a month Never Video chat through services or tools like Skype or Facetime Base Weighted Every day A couple times a week About once a week A couple times a month About once a month Less than once a month Never Tech and the 50+ Survey 5

6 Social networking services or tools like Facebook, Instagram, or LinkedIn Base Weighted Every day A couple times a week About once a week A couple times a month About once a month Less than once a month Never Which of the following best describes why you rarely or do not use each of the following to stay connected with friends and family? Base: Those who do not use technology to stay connected Base Weighted Not comfortable using the technology Seems too impersonal Prefer to call instead Too time consuming Don t know how to use it Don t have access/wi-fi/internet speed needed Don t trust it will be private No one to use it with Other Text messaging Base Weighted Not comfortable using the technology Seems too impersonal Prefer to call instead Too time consuming Don t know how to use it Don t have access/wi-fi/internet speed needed Don t trust it will be private No one to use it with Other Tech and the 50+ Survey 6

7 Video chat through services or tools like Skype or Facetime Base Weighted Not comfortable using the technology Seems too impersonal Prefer to call instead Too time consuming Don t know how to use it Don t have access/wi-fi/internet speed needed Don t trust it will be private No one to use it with Other Social networking services or tools like Facebook, Instagram, or LinkedIn Base Weighted Not comfortable using the technology Seems too impersonal Prefer to call instead Too time consuming Don t know how to use it Don t have access/wi-fi/internet speed needed Don t trust it will be private No one to use it with Other Tech and the 50+ Survey 7

8 How confident are you that the things you do online when you are using a wireless device such as a laptop, smartphone, or tablet, are private and will not be used or seen by others without your permission? Base: Those who use a Laptop, Smartphone or Tablet Base Weighted Extremely/Very confident (NET) Extremely confident Very confident Somewhat confident Not very/not at all confident (Net) Not very confident Not at all confident Which of the following security measures have you taken to protect yourself online? Base Weighted Change passwords on important accounts such as or banking every few months Use a password manager that lets you create, store and recall passwords such as LastPass Enable two-factor authentication on accounts, which requires you to log in from new devices using an additional security code sent to your phone or Subscribe to identity theft protection services such as LifeLock or Identity Guard Use a passcode to lock your smartphone Use a passcode to lock your tablet Use different passwords for different accounts Establish electronic access to banking and other financial accounts so you know what s happening with your money None of the above Other specify Tech and the 50+ Survey 8

9 How much do you trust the following businesses and institutions to keep your personal data secure online? Top 2 Box (NET) Banks, credit card companies, and other financial institutions The federal government Social media sites such as Facebook, Instagram, or LinkedIn Telecommunication service providers such as cell phone providers or Internet/TV providers Online only retailers like Amazon or Zappos Brick and mortar stores with an online presence like Target or Walmart service providers such as Gmail or Yahoo Mail Healthcare companies Membership organizations or non-profits Media companies and websites such as NYTimes.com or WSJ.com Bottom 2 Box (NET) Banks, credit card companies, and other financial institutions The federal government Social media sites such as Facebook, Instagram, or LinkedIn Telecommunication service providers such as cell phone providers or Internet/TV providers Online only retailers like Amazon or Zappos Brick and mortar stores with an online presence like Target or Walmart service providers such as Gmail or Yahoo Mail Healthcare companies Membership organizations or non-profits Media companies and websites such as NYTimes.com or WSJ.com Tech and the 50+ Survey 9

10 Which of the following apps do you use on your smartphone or tablet at least once a week? Base: Those who use a Smartphone or Tablet Base Weighted Internet browser (e.g., Safari, Chrome) app (e.g., Apple Mail, Gmail, Outlook) News or magazines (e.g.,cnn, Apple News, Yahoo News) Photos (e.g., Photos, Camera) Video or movie streaming (e.g., Netflix, Hulu) Games (e.g., Solitaire, Candy Crush, Words with Friends) Calendar (e.g., ical, Outlook) Books (e.g., ibooks, Kindle) Finance or banking (e.g., Mint, Bank of America, Venmo) Health tracking or fitness (e.g., Apple Health, MyFitnessPal) Music (e.g., Spotify, Apple music, Sonos) Podcasts (e.g., Apple Podcasts, Podcast Addict) Online Dating (e.g., SilverSingles, Elite Singles, eharmony) Social media (e.g., Facebook, Instagram, LinkedIn) Sports (e.g., NFL, ESPN) Travel (e.g., Expedia, airline apps) Retail/Shopping (Starbucks, Amazon, Wal- Mart, Ebay) Productivity/business (e.g., MS Office, Salesforce) Weather (e.g.,weatherbug, Accuweather) Transportation (e.g., Uber, Lyft, public transit apps) Coupons (e.g., Groupon, Swagbucks) Maps and navigation (e.g., Waze, Google Maps) Reviews/Information (e.g., Yelp, TripAdvisor) Educational resources (e.g., Lynda, Phoenix College) Smart home technology/security (e.g., Nest, Ring, SimpliSafe) Other Home assistant (e.g. Amazon Echo/Alexa or Google Home) Tech and the 50+ Survey

11 What is your level of familiarity with online dating services? Base: Those who use an online dating app and are not married Base Weighted Have used recently/have used in the past (Net) Have used recently Have used in the past Have looked into but have never used Have heard about/not Familiar with (Net) Have heard about but haven t looked into Not familiar with To what degree are you interested in engaging in online dating in the future? Base: those who are familiar with online dating apps Base Weighted Very/Somewhat interested (Net) Very interested Somewhat interested Neither interested nor disinterested Not Very/Not at all interested (Net) Not very interested Not at all interested Why are you not interested in engaging in online dating in the future? Please select all that apply. Base: Those who are not interested in online dating Base Weighted Don t trust platform (e.g. won t find quality dates, they ll sell my information) Don t trust people are honest about themselves in dating apps Too much work Not interested in dating I, or someone I know, had a bad experience with it in the past Costs too much Other Tech and the 50+ Survey

12 Which of the following best describes your experience with smart TVs? A smart TV is a TV with integrated internet, meaning, you can download or stream content off of the internet through your TV screen without a separate streaming device to access programming such as Netflix, Hulu, and Prime Video. I currently own a smart TV I owned a smart TV in the past but not now I have never owned a smart TV but have been looking into purchasing one I have no interest in owning a smart TV I know nothing about smart TVs Do you plan to purchase a smart TV within the next year? Yes No Not sure Which of the following best describes your experience with virtual reality technology? I currently own a virtual reality device (e.g., Oculus Rift, Google Cardboard) I don t own a virtual reality device but I have used one in the past 12 months I don t own a virtual reality device but I have used one more than 12 months ago I have heard of virtual reality devices but I have never used one I have never heard of virtual reality devices until now Tech and the 50+ Survey

13 Have you ever used a device or an app that used augmented reality (technology that overlays virtual 3D objects over the real world or real world displays)? I have used a device such as Google Glass or MagicLeap that used augmented reality I have used apps such as Pokémon Go or Facebook Camera Effects that used augmented reality I have heard of augmented reality technology but I have never tried it I have never heard of augmented reality until now Thinking about all of the different tech items you currently own and use, approximately how much did you spend purchasing such items in the past 12 months (November 2017-October 2018)? Please include all TVs, cell phones, laptops, tablets, virtual reality equipment, smart home technology/security, etc. Your best estimate is fine. Base Weighted Mean Tech and the 50+ Survey

14 What is the technology product you are most interested in receiving as a gift this holiday season? Desktop computer Laptop computer Smartphone E-reader Tablet Wearable device (e.g., Fitbit, Garmin, or Apple Watch) Home assistant or smart speaker (e.g., Amazon Echo/Alexa or Google Home) Gaming system Home audio equipment (e.g., Sonos) Digital camera Smart television Virtual reality device Bluetooth headset (e.g., Airbuds) I am not interested in receiving any technology product this holiday season Smart home technology/security (e.g., Nest, Ring, SimpliSafe) Other A moment ago you noted you have spent on tech purchases in the past 12 months (November 2017-October 2018). Now comparing your past 12 month tech spend with what you anticipate spending in the next 12 months (November 2018-October 2019), will it be more, less, or about the same as the past 12 months? My tech spend in the next 12 months will be More than the last 12 months The same as the last 12 months Less than the last 12 months Tech and the 50+ Survey

15 There are several different types of technology designed to make your life easier or more enriched. To what degree are you interested in learning about today s new technology? Very/Somewhat interested (Net) Very interested Somewhat interested Neither interested nor disinterested Not very/not at all interested (Net) Not very interested Not at all interested What is your preferred way to learn about today s new technology? Base: Those who are not interested in learning about new tech Base Weighted From a friend or family member From a child or grandchild Hands on instruction from a professional (e.g., Apple Genius Bar) In-person workshops (e.g. at a public library) Online workshops Facebook Live tutorials Self-teaching through various online resources, podcasts, tutorials, or how-to s (e.g. YouTube, Google, Consumer Reports) Other Tech and the 50+ Survey

16 Let s switch gears for just a few questions to talk about technology for vehicles. How familiar are you with the more recent technological advancements available in the new vehicles today (e.g., automatic parking, emergency braking, lane change detection)? Very/Somewhat familiar (Net) Very familiar, I own a vehicle with these features already Somewhat familiar, own a vehicle with a few of these features Somewhat familiar, but do not own a vehicle with any of these features Not very/not at all familiar (Net) Not very familiar Not at all familiar How important do you feel it is for companies to continue to invest in additional technological advancements for vehicles (e.g., blind spot detection, collision avoidance, driverless cars), also known as Advanced Driver Assistance Systems? Very/Somewhat important (Net) Very important Somewhat important Neither important nor unimportant Not Very/Not at all important (Net) Not very important Not at all important Tech and the 50+ Survey

17 The next time you are in the market for a new vehicle, how likely are you to buy one with Advanced Driver Assistance Systems (e.g., automatic parking, emergency braking, lane change detection, collision avoidance)? Very/Somewhat likely (Net) Very likely Somewhat likely Undecided Somewhat/Very unlikely (Net) Somewhat unlikely Very unlikely Are you currently a member of AARP? Yes No Have you EVER been a member of AARP? Base: those who are not current members of AARP Base Weighted Yes No Refused How often during an average week do you personally access the internet for purposes other than taking a survey? More than once a day Once a day times a week times a week Never Tech and the 50+ Survey

18 DEMOGRAPHICS Do you or does any member of your household have access to the internet? Yes, by paying a cell phone company or internet service provider Yes, without paying a cell phone company or internet service provider No access to the internet in my house, apartment, or mobile home Respondent age years years years Mean Education Less than high school High school Some college Bachelors degree or higher Race/Ethnicity, Census categories White, Non-Hispanic Black, Non-Hispanic Other, Non-Hispanic Hispanic Races, Non-Hispanic Tech and the 50+ Survey

19 Gender Male Female Household Size Housing type A one-family house detached from any other house A one-family house attached to one or more houses A building with 2 or more apartments A mobile home Boat, RV, van, etc Tech and the 50+ Survey

20 Household income - profile and imputed Base Weighted Less than $5, $5,000 to $7, $7,500 to $9, $10,000 to $12, $12,500 to $14, $15,000 to $19, $20,000 to $24, $25,000 to $29, $30,000 to $34, $35,000 to $39, $40,000 to $49, $50,000 to $59, $60,000 to $74, $75,000 to $84, $85,000 to $99, $100,000 to $124, $125,000 to $149, $150,000 to $174, $175,000 to $199, $200,000 to $249, $250,000 or more Region 4 - Based on State of Residence NorthEast MidWest South West Ownership status of living quarters Owned or being bought by you or someone in your household Rented for cash Occupied without payment of cash rent Tech and the 50+ Survey

21 Current employment status Working - as a paid employee Working - self-employed Not working - on temporary layoff from a job Not working - looking for work Not working - retired Not working - disabled Not working - other Primary Language English Proficient Bilingual Spanish Proficient Hispanics, no answer Non-Hispanic Language selection English Spanish Hispanic origin No, I am not Hispanic Mexican/Mexican-American/Chicano Puerto Rican Cuban, Cuban American Other Spanish/Hispanic/Latino Tech and the 50+ Survey

22 Marital status Married Non-Married (Net) Widowed Divorced Separated Never married Living with partner Note: All results show percentages among all respondents, unless otherwise labeled. Percentages may not round to100 percent due to rounding error Tech and the 50+ Survey