2013 ISACA IT Risk/Reward Barometer Mexico Consumer Results. October

Transcription

1 2013 ISACA IT Risk/Reward Barometer Mexico Consumer Results October Media Inquiries: Kristen Kessinger, ISACA, , Carina Bustamente, KeepEngaged, , 1. Which, if any, of the following apply to you? I have a personal computing/mobile device that is not used for work purposes (PC, laptop, smartphone, tablet, etc.) At work, I have a work-supplied computing device (PC, laptop, etc.) I have a personal computing/ mobile device (PC, laptop, smartphone, tablet, etc.) that is not supplied by work that I also use for work purposes, such as sending or editing files. At work, I have a work-supplied mobile device (smartphone, tablet, etc.). I do NOT have access to a work-supplied computing/mobile device (PC, laptop, smartphone, tablet, etc.) % 53% 53% 16% 2% None of these 3% 1

2 2. During November and December (the holiday season, in some countries), how much time in total will you spend shopping online? a. Using a worksupplied computing or mobile device (PC, laptop, smartphone, tablet, etc.) having a work-supplied computing/ mobile device b. Using a personal computer or mobile device (PC, laptop, smartphone, tablet, etc.) that I also use for work purposes having a personal computing/mobile device that they also use for work purposes c. Using a personal device not used for work purposes Among total respondents TOTAL HOURS 2013 (n=551) 2013 (n=528) 2013 MEAN None 36% 24% 33% 1 to 3 hours 25% 28% 26% 4 to 5 hours 10% 14% 14% 6 to 8 hours 10% 10% 7% 9 to 12 hours 10% 11% 9% 13 to 16 hours 2% 3% 2% 17 to 20 hours 2% 4% 3% 21 to 29 hours 0% 1% 2% 30 to 39 hours 1% 1% 1% 40 to 49 hours 0% 1% 1% 50 or more hours NET: SPENDING 4+ hours MEAN (hours>0) 3% 3% 3% 39% 48% 41% 11.7 n= n= n=671 2

3 3. Compared to last year, do you plan to do more, less or the same amount of shopping online in November and December (the holiday season, in some countries)? a. Using a worksupplied computing or mobile device (PC, laptop, smartphone, tablet, etc.) having a work-supplied computing/ mobile device b. Using a personal computer or mobile device (PC, laptop, smartphone, tablet, etc.) that I also use for work purposes having a personal computing/mobile device that they also use c. Using a personal device not used for work purposes Among total respondents for work purposes 2013 (n=551) 2013 (n=528) 2013 More 23% 32% 31% Less 26% 23% 22% Same Amount 51% 45% 47% 4. If you were shopping at a store (in-person, not online), would you find any of the following to be invasive? A store clerk you don t know greets you by name 38% and knows you have been there before. A store texts you information about specials at 31% their store as you walk past. The store sends a discount coupon to your phone when you walk through the door. I would not find any of these to be invasive. 21% 42% 5. If you were shopping online, would you find any of the following to be invasive? The web site knows your geographic location (e.g., 44% city or zip code). 3

4 The web site recommends products to you based on your browsing history (at this site or other sites). The web site recommends products to you based on your last purchase at the same web site. I would not find any of these to be invasive. 30% 18% 35% 6. How often do you read privacy policies before sharing your information online? 2013 Among total respondents When downloading an app on your mobile phone, tablet, etc. When using web sites via a laptop or desktop PC/Mac Always 32% 31% Sometimes 34% 40% Rarely 24% 21% Never 11% 9% 7. Which, if any, of the following statements about passwords you use online applies to you? I would be happy to have my fingerprint replace my password 56% when using my mobile phone or tablet. I use the same 2-3 passwords across multiple accounts/web 47% sites. I write down my password(s) so I will remember them. 29% I do not have any online accounts. 4% 4

5 8. Have you ever used any of the following as a password? A significant date (e.g., wedding anniversary, birthday) 32% A family member s name 19% A pet s name 18% A number sequence beginning with % The word password 4% None of the above 49% 9. Are you aware of the term Internet of Things? Among total respondents 2013 Yes 21% No 48% Unsure 32% 10. Internet of Things refers to machines, devices, sensors, cars, cameras, appliances and other items that are connected to the Internet and often to each other. Have you ever used any of the following Internet of Things devices? GPS navigation system 57% Smart TV (e.g., Apple TV, Samsung Smart TV) 41% Electronic toll collection device in your car 18% Smart meter (e.g., an Internet-connected 11% thermostat or utility meter) Smart watch 10% Wireless fitness tracker (e.g., FitBit, FuelBand) 9% None of the above 29% 5

6 11. What do you think is the biggest benefit of using Internet of Things devices (i.e., devices that connect with each other or to the Internet)? Time savings 36% Constant connectivity 31% They record information more accurately 13% Cost savings 8% The ability to track my personal information 7% The ability to share personal information 4% Other 1% 12. Which of the following, if any, concern you most about the information delivered to Internet of Things devices (i.e. devices that connect with each other or to the Internet)? (Please select ONE.) Someone will hack into the device and do something 34% malicious. I don t know how the information that is collected by 17% these device(s) will be used. Companies/organizations will sell my personal information to 17% other companies/organizations. Organizations will be able to track my life (e.g., actions, 16% whereabouts, etc.). Companies/organizations will use my personal information to 8% market to me. I have no concerns. 8% Other (please specify) 0% 6

7 13. Which institution would you trust most with data about you that was collected via Internet of Things devices? (Please select ONE.) I don t trust any of them. 50% Your doctor 14% Your mobile phone services provider 8% I trust all of them equally. 7% The federal government 6% The makers of the apps on your phone 6% Your employer 5% Your utility company 3% 14. To what extent, if at all, do you agree with the following statements related to your online privacy? Among total respondents Completely agree Somewhat agree Do Not Agree At All I expect to have privacy I share important personal information 2013 I am concerned that my information will be stolen I have control over who has access to my information I have control over how web sites use my information. 73% 15% 68% 29% 20% 20% 37% 24% 49% 51% 7% 48% 9% 23% 29% Among total respondents I have checked the privacy settings on my social media profiles within the last six months I know what to do to protect my personal information I find it useful when companies use online information they ve collected about me to send me coupons and offers related to my online searches. I think current privacy laws are adequate in protecting my online privacy. Completely 36% 26% 16.70% 21% agree Somewhat agree 46% 56% 53.80% 57% Do Not Agree At All 19% 18% 29.50% 22% 7

8 15. Which of the following best describes how you think of the IT department at your workplace? (Please select ONE.) with an IT department 2013 (n=517) Helper 39% Valued Business Partner 28% Rule Maker 17% Obstacle 3% None of the Above 13% N=1,001 total respondents for 2013: 551 of total respondents have a work-supplied computing device/mobile device 528 of total respondents have a personal computing device or mobile device that they also used for work purposes Note: Due to rounding, percentages may not add up to 100 About the 2013 IT Risk/Reward Barometer The annual IT Risk/Reward Barometer is a global indicator of trust in information. Conducted by ISACA, a global association of 110,000 IT security, assurance, risk and governance professionals, the Barometer polls thousands of business and IT professionals and consumers worldwide to uncover attitudes and behaviors about essential technologies and information, and the trade-offs people make to balance risk and reward. The study is based on September 2013 online polling of 2,013 ISACA members from 110 countries. Additional online surveys were fielded by M/A/R/C Research among 1,216 consumers in the US, 1,001 consumers in India, and 1,001 consumers in Mexico. The US survey ran September 2013, and the India and Mexico surveys ran 25 September 5 October At a 90 percent confidence level, the margin of error for each individual country sample is +/- 2.8 percent. A UK survey of 1,000 employed consumers was conducted by OnePoll on 2 October 2013 with a margin of error of +/- 3.9 percentage points at the 95 percent confidence level. To see the full results, visit 8