Straight Talk Back to School Event Training Guide (Internal Use Only)

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Oswald Willis
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Straight Talk Back to School Event Training Guide (Internal Use Only) EVENT DATES AND TIMES: Friday, July 31, 2015 2pm 8pm Saturday, August 1, 2015 10am 4pm Friday August 7,

1 Straight Talk Back to School Event Training Guide (Internal Use Only) EVENT DATES AND TIMES: Friday, July 31, pm 8pm Saturday, August 1, am 4pm Friday August 7, pm 8pm Saturday, August 8, am 4pm NOTE: ALL STORES WILL BE AUDITED BY THE CLIENT DURING EXECUTION-- IT IS IMPORTANT THAT YOU WORK EACH SHIFT ON-DATE AND ON-TIME! 1

2 PRE DEMO CHECKLIST Review the checklist below to ensure you understand and complete all tasks needed before your Demo starts. If you have questions, please contact your supervisor. Task Due Date Receive your Demo Kits Your Demo Kit will be sent directly to you; Includes items received in two shipments, in most cases It will include everything needed for a successful Demo Review all Paperwork included in your Demo Kit Use the Demo Kit Packing Lists on page 3-4 to be sure you have all materials needed. To arrive between: 7/22-7/30 Pre-Call your Store as a Straight Talk Associate (share/gather the following information): Be pleasant and accommodating to the Management team during your call. Name of Manager you spoke to: (anyone from customer service is not acceptable) Review the Straight Talk Demo Event Dates (7/31, 8/1, 8/7, 8/8) Mention that you have a Letter of Authorization approved by Walmart Corporate that you will bring with you. Mention the need for a table and ask where to find one. Ask about the best placement for the table (preferably in Electronics near Straight Talk product). Contact your Supervisor immediately of any objections from Management. What to Wear each Demo Day: Black or Khaki Pants White collared shirt Closed toe shoes (no gym shoes) Straight Talk vest with promotional button Straight Talk Lanyard & Nametag (write your name on it) What to bring to each Demo Day: Entire Demo Kit Includes items received in two shipments, in most cases A Table to use for your Demo (in case the store does not have one) Have your Demo Execution Checklist/ Demo Cheat Sheet (page 5 &6) handy for step by step instructions of what to do upon arrival at the store Demo Rules: Work your entire 6 hour shift. Do not take down your table early. Be courteous and polite to all Walmart Staff members. Do not eat at your Demo table Do not sit or use a chair even if a Walmart associate offers you one. Do not leave your Demo Kit at the store. You must take it home with you after each Demo Day. Do not use your cell phone at the Demo Table unless it is your Supervisor. You can use it for personal calls/texts on your breaks only. Do not use headphones or listen to music during your demo. By 7/29 Before each Demo Day Before each Demo Day ongoing 2

DEMO KIT PACKING LIST- 1 st SHIPMENT Your Demo Kit will arrive to you in (2) shipments.

SHIPMENT #1 TO BE RECEIVED BETWEEN 7/22 AND 7/28 QTY DESCRIPTION IMAGE DIRECTIONS 1 Envelope of Paperwork: N/A Read through all Paperwork

(1) Copy of Training Instructions (4) Copies of the Report Form (2) Copies of the Letter of Authorization (1) Return Form 1 Straight Talk

1 Lanyard w/ Name Badge N/A Wear Lanyard and print your name on the insert 1 Straight Talk Table Cloth 300 Straight Talk Brochures (use

3 DEMO KIT PACKING LIST- 1 st SHIPMENT Your Demo Kit will arrive to you in (2) shipments. Check that you have all of the components listed below in this shipment. The packing list for your second shipment is on page 4. SHIPMENT #1 TO BE RECEIVED BETWEEN 7/22 AND 7/28 QTY DESCRIPTION IMAGE DIRECTIONS 1 Envelope of Paperwork: N/A Read through all Paperwork before (1) Training Guide (this document) your first Demo Day. (1) Copy of Training Instructions (4) Copies of the Report Form (2) Copies of the Letter of Authorization (1) Return Form 1 Straight Talk Wireless Vest Wear Vest during each Demo. 1 Lanyard w/ Name Badge N/A Wear Lanyard and print your name on the insert 1 Straight Talk Table Cloth 300 Straight Talk Brochures (use approx 75 per day) N/A 300 Cell Phone Wallets (give-away item, use 75 per day) Place these items on your Demo Table. 16 Mylar Straight Talk Balloons and Strings (fill up (4) balloons each demo day and tie to Demo Table) 1 Federal Express Return Label (taped to the inside of the box flap) N/A Use on last Demo Day only to return your table cloth, vest and lanyard 3

DEMO KIT PACKING LIST- 2 nd SHIPMENT This is your second shipment for your Straight Talk Demo at Walmart.

Check that you have all of the components listed below in this shipment.

1 Straight Talk 5GB button (3 round) Place button on the right side of your vest.

Select stores will receive a Spanish table top sign and placard in addition to the English versions.

4 DEMO KIT PACKING LIST- 2 nd SHIPMENT This is your second shipment for your Straight Talk Demo at Walmart. Please consolidate your first and second shipment into one box so everything remains together. Check that you have all of the components listed below in this shipment. SHIPMENT #2 TO BE RECEIVED ON 7/30 QTY DESCRIPTION IMAGE DIRECTIONS 2 Money Center Table Tent Signs (5 x 22) 2 Money Center Counter Mat Signs (11 x 8.5) Place signs at Money Center on first Demo Day If you cannot locate your stores Money Center, then ask someone in Customer Service where to find it. Directions are attached to signs 1 Straight Talk Shelf Wobbler Place the Shelf Wobbler as directed on page 3. 1 Straight Talk 5GB button (3 round) Place button on the right side of your vest. 1 Table Sign (11 x 17) Place these signs on your Demo Table. Select stores will receive a Spanish table top sign and placard in addition to the English versions. 1 Placard (17 x 11) If applicable, both Spanish and English versions must be on your Demo Table. Notes: If you were booked after 7/30 for this assignment, all of the items listed above for both Shipments 1 & 2 will arrive together. If for some reason you do not receive shipment 2 before your first Demo Day, you are to contact your Supervisor immediately and execute the Demo without it. You can execute the first Demo Day using shipment 1 only. 4

Straight Talk Banner & Airtime Card Audit; and Wobbler Placement Before your shift on your first Demo Day complete the following tasks in order to answer questions

Straight Talk Ceiling Banner Audit: Before each Demo Shift, you are to find the Straight Talk Banner hung over the Electronics Department (see image of banner

The Banner MUST say Now with more High Speed Data 5GB on it to answer Yes. This banner was sent directly to the store, and store personnel are to hang the banner.

Airtime Card Inventory : Before your first Demo Shift only, find where the Straight Talk Airtime cards are merchandised in the store.

Do not count the Airtime Cards, just note whether your store has inventory or not. Answer questions 11, 12 and 13 on your Report Form.

5 Straight Talk Banner & Airtime Card Audit; and Wobbler Placement Before your shift on your first Demo Day complete the following tasks in order to answer questions #9-13 on your Report Form. Straight Talk Ceiling Banner Audit: Before each Demo Shift, you are to find the Straight Talk Banner hung over the Electronics Department (see image of banner below). Please check to see if the Straight Talk Banner is hung in order to answer question #9 on your Report Form. The Banner MUST say Now with more High Speed Data 5GB on it to answer Yes. This banner was sent directly to the store, and store personnel are to hang the banner. Do not inquire about the Banner if you cannot find one in the store. Airtime Card Inventory : Before your first Demo Shift only, find where the Straight Talk Airtime cards are merchandised in the store. Please check that your store has all of the below Airtime Cards in stock (see images below). Do not count the Airtime Cards, just note whether your store has inventory or not. Answer questions 11, 12 and 13 on your Report Form. Shelf Wobbler Installation: Before your first Demo Shift only, locate the shelf wobbler inside your Demo Kit. Locate the $45 Airtime Card on your Stores permanent Straight Talk Display. Do NOT place Wobbler on any Straight Talk Pallet Display. Remove the double sided tape and adhere the Wobbler to the pegboard next to one of the pegs holding the $45 Straight Talk Airtime cards. Ensure the Wobbler does not block customers view of any Airtime Card. See photo of the Shelf Wobbler below. Answer question #10 on your Report Form. Place Wobbler on pegboard next to the $45 Airtime Card. 5

DEMO TABLE SET UP AND PLACEMENT Position your Demo Table in the Electronics Department in main aisle near the Straight Talk Permanent Display. Position the table in a high traffic location.

Your table should look very similar to the picture example below.

6 DEMO TABLE SET UP AND PLACEMENT Position your Demo Table in the Electronics Department in main aisle near the Straight Talk Permanent Display. Position the table in a high traffic location. If your Walmart has a Front of Store Wireless Center (Store within a Store), set up your demo table right outside the entrance. Set up your Demo Table using all of the components in your Demo Kit. Your table should look very similar to the picture example below. In addition to the material in your Demo Kit pull the following items to place on your table (ask for a manager s help if items are locked): (1) Straight Talk Samsung Galaxy Core Prime Android Smartphone (if unavailable, pull the LG Sunrise Android Smartphone, or other Straight Talk Smartphone) (2) Straight Talk Wireless BYOP Kits $59.88 version Refer to your Demo Kit Packing Lists from your first and second shipments for images of each item and more detailed information. Do not use a chair during your Demo, even if a Walmart associate offers you one, and try to stand in front of the Demo Table to look more inviting to customers. Do not place Money Center signs (Table Tent or Counter Mat) on top of your Demo Table. NOT NOTE: Straight Talk Brochures MUST be placed on your Demo Table even though they are not in the photo above. 6

7 DEMO EXECUTION CHECKLIST Use the checklist below to ensure that all Demo Day tasks are completed. This sheet can be on your Demo Table. BREAKS: You may take (2) 15 minute breaks during your shift. Do not combine the (2) breaks into 30 minutes. Task When to perform Call your Supervisor 2 hours before Demo starts, to confirm you plan to conduct your Demo. Call your supervisor again once you arrive at the store to confirm your arrival. Sign in on the Bright Green TracFone page in the vendor log located at Customer Service. Sign in with your name as a Straight Talk Associate. On 7/31 only, place Money Center Tent Signs and Counter Mats at the Money Center Refer to Money Center Placement Directions in your Demo Kit Money Centers are located within the Customer Service Department in many stores On 7/31 only, check the Straight Talk Permanent Display for the presence of each Straight Talk airtime card and answer questions #11-13 on your Report Form. See page #3 for directions Set up the Straight Talk shelf Wobbler as directed and answer question #10 on your Report form. See page #3 for directions Look for the Straight Talk Ceiling Banner promoting 5GB hanging from the ceiling in the Electronic Department and answer question #9 on your report form. ST Banner MUST say Now with more High Speed Data 5GB on it to answer Yes. Introduce yourself to the Electronics Manager and ask where to locate a table to use for your Demo, and where to set up (preferably a high traffic area in Electronics). Set up Demo Table with components from your Demo Kit. Refer to Demo Table Set-up and Placement Directions (on page 6). Fill up 4 balloons, using the store s helium tanks and tie to the Demo Table using strings in Demo Kit. Pull the Straight Talk product specified (Feature Phone and BYOP Kit) and place on your Demo Table Work with Electronics Manager and do not leave hooks or shelves empty. Conduct Demos using the 5 Steps of a Successful Demo and ST Key Talking Points! Refer to Demo Cheat Sheet on the other side of this document. Keep a Tally of the number of people you spoke to about Straight Talk on the back of your Report Form so you can report accurately. If you speak with more than (1) person at a time, you can count each person in your numbers. Place all Straight Talk products that are on your table back onto the shelves or give it to a Manager. NEVER, for any reason, leave Straight Talk product unattended on your Demo Table. Fill out your Report Form and obtain a Manager s Signature and Store Stamp. The Manager signing your report form must be able to verify your hours. Do not have anyone in Customer Service sign your report form. Report forms are randomly audited for accuracy. Report form MUST reflect ACTUAL Hours Worked Any report form without a store stamp will be investigated. Place all other components back into your Demo Kit to take home with you Return the table to its proper location in the store. Leave your space tidy and clean. 2 hours before Demo Shift Before each Demo Shift Before your 1st Demo Shift: (Friday, 7/31 at 2pm in most cases) Before each Demo Shift begins During your Demo Shift End of the Demo Shift: 8:00PM on Fridays and/or 4:00PM on Saturdays, in most cases Call the IVR to report your shift. Instructions on how to do this are at the top of your Straight Talk Report Form After your final demo day, Saturday 8/8, return your table cloth, vest and lanyard using the Fed Ex return label and return form included in your 1st Shipment. See the Return Form for more information. End of Demo Shift: 8/8 only 7

Approach ALL customers about Straight Talk s new 5GB offer with the $45 plan. What carrier do they have and what are they paying? Do they need a BYOP kit or do they want a new phone?

8 DEMO CHEAT SHEET Your goals are to speak with people per hour, build brand awareness and encourage customer to purchase Straight Talk product. You can reach your goals by using the 5 STEPS TO A SUCCESSFUL DEMO! See below! 5 STEPS TO A SUCCESSFUL DEMO APPROACH DISCOVER RECOMMEND WRAP UP HAVE FUN! Approach ALL customers about Straight Talk s new 5GB offer with the $45 plan. What carrier do they have and what are they paying? Do they need a BYOP kit or do they want a new phone? Based on the customers needs, recommend a Straight Talk product for them that can help them save! Answer any questions and hand customer a brochure and free gift, and thank them for their time! Have fun with these Demos! Straight Talk is the #1 selling wireless brand at Walmart! Samsung Galaxy Core Prime KEY TALKING POINTS OF STRAIGHT TALK WIRELESS NEW! The $45 30-day plan now offers 5GB of high speed data! The same phones - From basic to Smart phones, a phone to suit every lifestyle and budget The same networks- Nationwide coverage on America s Largest and Most Dependable 4G LTE networks. Keep to your phone number - or get a new one Up to half the cost A monthly service plan that s less than contract plans* o Helpful Tip: Use your placard, Table-Top Sign, and Product Packaging and READ the key benefits off of them these are great tools designed to help you with your ST demo! BYOP (Bring your own SmartPhone) Activation Kit SERVICE PLANS KEY FEATURES MSRP $129 4G LTE Network WiFi & Bluetooth Capable Up to 5 megapixel camera KEY FEATURES Available with SmartPhones only MSRP $59.88 Includes $45 30 day service card & SIM card Service card includes unlimited talk and text and 5GB of 4G LTE data for 30 days DESCRIPTION $45 30 day plan- unlimited talk and text plus 5GB of 4G LTE data $60 30 day plan- International unlimited talk and text plus of 5GB 4G LTE data Value Plan for Basic Phones Only: $30 all you need Plan minutes of talk, unlimited text plus 100MB of data. *NOTE: All Straight Talk SmartPhones require a $45 or $60 service card. The $30 plan is for basic phones only. For more detailed information on ST, refer to: Straight Talk Brochure or 8

9 Straight Talk BTS: DEMO SCRIPT Hello! Did you know that the Straight Talk $45 Unlimited Plan (talk, text and data) now offers FIVE Gigabytes of high speed data? Customer: No, I didn t Yep our $45, Unlimited service plan is now better than ever! Straight Talk now offers more high speed data than ever before it s now up to FIVE GB! That s 60% more high speed data for the same low price! It really is a great deal; in fact, last year Money Magazine called our Unlimited plan the Best Individual Plan for typical users. And by the way, if you switch to Straight Talk from a contract plan, you can potentially cut your cell phone bill in half! And you don t have to worry about sacrificing quality or coverage because Straight Talk runs on the nation s largest and most dependable 4G LTE networks. (mention most popular networks--at&t and Verizon) (Point to feature phone on table) Right now, the Samsung Galaxy Core Prime 1 is just $129 that s one of the lowest priced 4G LTE smartphone Straight Talk offers! They also offer other cutting edge smartphones that rival what the contract carriers are offering but without the huge monthly bill! Customer: It does sound like I d save money with Straight Talk but I love my phone. Can I keep my own phone and current phone number and still switch? You can. (Pick up BYOP Kit) You simply need to buy a BYOP Activation Kit which includes your first 30 Day service card to get started. So you don t have to give up the phone you love in order to start saving money. Most phones are compatible with our BYOP program, but we always recommend visiting to check compatibility, just to be sure. And remember, if you do switch to Straight Talk, you can keep your existing phone number! Customer: Okay, thank you. I will do that first and decide! Wonderful! Thanks so much for your time. Here s a brochure and gift from Straight Talk it s a cell phone wallet for the back of your phone! Customer: Thank you! 1 If your store does not carry the Samsung Galaxy Core Prime, or is out of inventory, promote the LG Sunrise instead. If the LG Sunrise is out of stock, promote another available ST Smartphone. 9

10 FREQUENTLY ASKED QUESTIONS QUESTION Who is Straight Talk Wireless? Does Straight Talk offer an Unlimited Plan? I m already a ST Customer will I get 5GB? What does 5GB of 4G LTE Data mean? Why does it say that I get 3GB of Data on Straight Talk Packaging? I thought it was 5GB? Does the talk, text and data start over when I reload either online or with a new airtime card? Why should I switch from a contract plan to Straight Talk Wireless? Which carrier do I get? ANSWER Straight Talk Wireless is a brand of TracFone Wireless, the 5 th largest provider in the US and Americas #1 no-contract cell phone company. Straight Talk is the #1 selling wireless brand at Walmart. Yes the $45 30-day plan offers: Unlimited Talk Unlimited Text 5GB of 4G LTE data (once the 5GB is reached, your data continues at lower speeds for the rest of the 30 day cycle, but never runs out) Yes, the next time you renew your service plan, you will automatically receive the 5GB of High Speed Data. Once the 5GB of data is reached, your data continues at slower speeds for the balance of the 30 day cycle, but it never runs out. Then once your 30-day cycle is renewed, your data plan will renew with 5GB. I m glad you mentioned that! The 5GB offer is so brand new, that not every single component has been updated, but rest assured that you will receive 5GB of data upon activation and each time you renew. Yes, you can renew your airtime card online or you can buy one at the store. By switching to Straight Talk Wireless, you can potentially save up to half of what you re currently paying with the average contract plan plus there are no contracts, credit checks, or activation fees so no surprises! One of the (4) major networks. For Smartphones, the phone actually determines which carrier you are assigned. Stores only carry phones with the carrier that has the strongest signal in their area. For basic phones, we pick the best network for the zip code where you will use your phone most. Who are the (4) major networks? AT&T, Verizon, T-Mobile and Sprint With the $45 30 day service plan, you never run out of minutes. For the $30 plan, if you run out of minutes, you can buy a new service plan What if I run out of minutes? and your 30 days start over. Your usage is reflected right on your phone, so it s easy to track where you are. Can I keep my current phone number and Yes, refer to a Walmart Associate. switch to Straight Talk? Yes you can, but only if you have a SmartPhone. If you love your phone you can keep your phone with our Bring Your Own Phone (BYOP) program, which Can I keep my current phone? now offers 5GB 4G LTE data! With BYOP you can convert virtually any GSM (AT&T and T Mobile) or CDMA (Verizon and Sprint) compatible phone. How do I know if my phone is GSM (AT&T and T-Mobile) or CDMA (Verizon and Sprint)? Are there any phones that will not work with Straight Talk BYOP? Step 1: Power off cell phone. Step 2: Remove battery cover and remove battery. Step 3: Locate SIM card slot inside battery compartment of your phone. Depending on the phone model, like the iphone, the SIM card slot may be located on the side of the phone. If there is no SIM card in the device, you have a CDMA phone. The Straight Talk SIM cards contained in the BYOP Activation Kit will only work with an AT&T or T-mobile compatible or unlocked GSM phone. Blackberrys and branded TracFone, SafeLink, NET10 or Straight Talk phones will not work with Straight Talk s Bring Your Own Phone program. To see if your phone will work, you can check compatibility online at 10

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