Your Guide to BT Office Anywhere

Transcription

1 Your Guide to BT Office Anywhere Your complete mobile office solution for the HTC S620 or HTC S710 handset 8842 HTC S620_S710 UG [1].indd 1 4/6/08 12:57:57

2 Welcome Important. Use the separate BT Office Anywhere Installation Guide first, to set up your handset HTC S620_S710 UG [1].indd 2 4/6/08 12:57:57

3 Contents HTC S620 and S710 handsets Getting to know your HTC S620 4 Home screen for S620 and S Getting to know your HTC S Application and status icons 18 LED indicator lights 22 BT Openzone 24 Register and use Wi-Fi at other Hubs 26 Surf the net 28 Internet Calls 30 Send and receive s and texts 31 Other features 32 Voic Using abroad 36 Phone security 38 Useful numbers 40 Office Anywhere FAQs and Troubleshooting HTC S620_S710 UG [1].indd 3 4/6/08 12:57:57

4 Your HTC S HTC S620_S710 UG [1].indd 4 4/6/08 12:57:57

5 HTC S620 accessories The following accessories are provided with the phone: Accessory 1. Mains charger (AC adaptor) Function Recharge the phone battery. 2. USB cable Connect your phone to a PC, transfer files between them and charge battery. Please read ActiveSync section (Other Features chapter) before connecting this cable. 3. Stereo headset Provides a volume control slider and a Send/End button. You can press the button to pick up a call or put a call on hold or press and hold the button to end the call. Plug into Earphone Jack to listen to audio files. 4. Standard and extended life batteries 5. Battery covers 6. BT Office Anywhere Installation Guide Enables you to set up and use your device and its main services. Please retain for future reference. 7. CD CD Contains ActiveSync software. Not required to get your phone started. For more information, see ActiveSync, page Leather carry case 9. HTC User Manual* Not illustrated above HTC User Manual. Important *BT has added extra services to your handset. Some of the screens and instructions shown in this guide may differ from those in the HTC S620 User Manual HTC S620_S710 UG [1].indd 5 4/6/08 12:57:59

6 HTC S620_S710 UG [1].indd 6 4/6/08 12:58:00

7 Getting to know your HTC S620 phone Item Function 1. Earpiece Listen to a phone call. 2. Display Screen 3. Left SOFT KEY 4. TALK Press to perform the command shown in the label above the button. Press to dial a phone number, answer a call, switch to another call, or put a call on hold. Press and hold to activate/ deactivate speakerphone mode. 5. HOME Press to go to the Home Screen. 6. QWERTY Keyboard This is similar to a standard keyboard on a PC. 7. Keypad Lock Press and hold to lock and unlock the keypad. 8. Key Press once to type symbols (characters in blue) and enter numbers in text fields. Press twice for continuous symbol or number entries. 9. Key Press to type a single capital letter. Press the FN key then this key to type in all caps. 10. Microphone Speak into the microphone when receiving or making a phone call or during voice recording. 11. Key Press to open the Symbol table (when typing text) or the Camera program. 12. Key Press to open Internet Explorer Mobile. 13. Key 14. BACK 15. END 16. Right SOFT KEY Press to open the Messaging program. Press to go to the previous screen, or backspace over characters. Press to end a call, or press and hold to lock the phone. Press to perform the command shown in the label above the button. 17. NAVIGATION CONTROL/ENTER Use to scroll left, right, up, or down. Press the centre to use as the ENTER button. 18. LED Indicators The top LED indicators (green/red/amber) notify you of the battery and network status of your phone respectively, while the bottom indicators (blue/green) notify you of Bluetooth and Wi-Fi connectivity status. For more information about LED Indicators, see the table at the end of this section HTC S620_S710 UG [1].indd 7 4/6/08 12:58:02

8 HTC S620_S710 UG [1].indd 8 4/6/08 12:58:02

9 Item Function 19. POWER Press and hold to turn the phone on or off. Or press and quickly release the POWER button to display the Quick List, which allows you to change profiles, open Comm Manager, and enable/disable key lock and enable/ disable device lock. 20. Camera Lens 21. Self-Portrait Mirror Turn the back side of your phone to face yourself so that your image reflects on the mirror when taking self-portrait shots. 22. Back Cover Remove to insert battery, SIM card, and Micro SD card. 23. Speakers Listen to audio media or a phone call when using speakerphone mode (during a call press Menu then 3. Speakerphone On). 24. JOGGR Depending on the selected JOGGR function, scroll the middle part up or down to adjust the volume or to go through the items on-screen. When used as a scrollbar: Double-click the middle part to select an item. Double-click the top part to go back to the previous screen. Double-click the bottom part to open Outlook Mobile. 25. Sync Connector/ Earphone Jack 26. Memory Card Slot Click Start > Settings > JOGGR to set the appropriate function the JOGGR will be used for. Clear the Enable JOGGR box to disable the JOGGR. Use for synchronizing data or recharging the battery. Pry open the rubber cover (from the left) to connect the earphone to listen to audio media or use the phone s hands-free kit. Remove battery cover, use thumbnail to insert/ remove optional memory card HTC S620_S710 UG [1].indd 9 4/6/08 12:58:02

10 Home screen for S620 and S710 The Home screen displays important information such as new mail messages, appointments, icons, links to recently used programs and the status of your handset. To access the Home screen from anywhere, press HOME. S710 Only The image below shows the screen when the keyboard is out. It will change from landscape to portrait automatically when you slide the keyboard back in. Navigating around the screen Use the NAVIGATION CONTROL to scroll UP, DOWN, LEFT or RIGHT around the screen. When you have highlighted the icon or information you want, press the centre button to Select it. Scroll DOWN the Home screen to see more information. Click the information field to view or change the settings S620 handset only HTC S620_S710 UG [1].indd 10 4/6/08 12:58:02

11 1. Mobile Network name (BT unless you are abroad) and Wi-Fi connection status. 2. BT Internet calling status - shows availability to make internet calls. Click to set connection priority between internet calling and the Mobile network. 3. Phone profile (ringing options, on mute etc). 4. Click to view details of any missed calls. 5. Summary of received s and text messages. 6. Current appointments in Outlook. Click to view details. 7. Recently used programs. Select and click icon to open. 8. Missed calls. 9. Displays the JOGGR function. Default setting adjust volume. 10. Network or connection status large means GPRS available. 11. Internet Calling availability. When symbol is shown you can make Internet Calls. 12. Ring profile (normal, ringer off, vibrate etc). 13. Wi-Fi status. 14. Battery strength and power status (charging). 15. Network signal strength. Small above the power bars indicates GPRS is active (data being sent or received) 16. Right and left soft key functions shows what menus are accessed by pressing left and right soft key functions. S620 handset only HTC S620_S710 UG [1].indd 11 4/6/08 12:58:02

12 Your HTC S HTC S620_S710 UG [1].indd 12 4/6/08 12:58:02

13 HTC S710 accessories The following accessories are provided with the phone: Accessory Function 1. AC mains adaptor Recharge the phone battery. 2. USB cable Connect your phone to a PC, transfer files between them and charge battery. Please read ActiveSync section (Other Features chapter) before connecting this cable. 3. Stereo headset Provides a volume control slider and a Send/End button. You can press the button to pick up a call or put a call on hold or press and hold the button to end the call. Plug into Earphone Jack to listen to audio files. 4. Battery 5. Battery cover 6. BT Office Anywhere Installation Guide Enables you to set up and use your device and its main services. Please retain for future reference. 7. CD CD contains PC synchronisation software. Not required to get your phone started - see Other Features chapter. 8. Carry pouch 9. HTC User Manual* Not illustrated above - HTC User Manual. Important *BT has added extra services to your handset. Some of the screens and instructions shown in this guide may differ from those in the HTC S710 User Manual HTC S620_S710 UG [1].indd 13 4/6/08 12:58:03

14 HTC S620_S710 UG [1].indd 14 4/6/08 12:58:03

15 Getting to know your HTC S710 phone Item Function 1. LED Indicators The top LED indicators (green/red/amber) notify you of the battery and network status of your phone respectively, while the bottom indicators (blue/green) notify you of Bluetooth and Wi-Fi connectivity status. For more information about LED Indicators, see the table at the end of this section. 2. Earpiece Listen to a phone call. 3. Display Screen Screen view changes from landscape to portrait when keyboard is open. 4. Left Soft Key Press to perform the command shown in the label above the button. Two locations depending on whether keyboard is open or not. 5. Navigation Control/Enter Use to scroll left, right, up, or down. Press the centre to use as the ENTER button. 6. Home Press to go to the Home Screen. 7. Talk Press to dial a phone number, answer a call, switch to another call, or put a call on hold. Press and hold to activate/deactivate speakerphone mode. 8. Key Switches between numeric, alphanumeric and predictive text modes. Press and hold to see the list of modes. The status is shown at top right of screen. abc showing means no predictive entry is on. See HTC User Manual page 30 for instructions. 9. Microphone Speak into the microphone when receiving or making a phone call or during voice recording. 10. Key 11. Key Press to type a single capital letter. Press the FN key then this key to type in all caps. Orange FN light above Q key goes on when selected. Press once to type symbols (characters in blue at top left on each key) and enter numbers in text fields. Press twice for continuous symbol or number entries. Orange FN light above W key goes on when selected. 12. End Press to end a call, or press and hold to lock the phone. 13. Back Press to go to the previous screen, or backspace over characters. 14. Right Soft Key Press to perform the command shown in the label above the button. Two locations depending on whether keyboard is open or not. 15. QWERTY Keyboard Slide out to use. This is similar to a standard keyboard on a PC. 16. Key Press to open the Symbol table (when typing text) or the Camera program. 17. Key Press to open the Messaging program. 18. Key Press to open Internet Explorer Mobile HTC S620_S710 UG [1].indd 15 4/6/08 12:58:03

16 HTC S620_S710 UG [1].indd 16 4/6/08 12:58:04

17 Item Function 19. Power Press and hold to turn the phone on or off. Or press and quickly release the POWER button to display the Quick List, which allows you to change profiles, open Comm Manager, and enable/disable key lock and enable/disable device lock. 20. Camera button Press once to open Camera application (also available from Start menu). 21. Memory Card Slot Remove rubber cover from top end. Insert Micro SD card with gold plates facing up, narrow end first. 22. Sync Connector/ Earphone Jack Use for synchronizing data or recharging the battery. Pry open the rubber cover (from the left) to connect the earphone to listen to audio media or use the phone s hands-free kit. 23. SIM card door Slide open the keyboard to open the SIM card door as shown on item Voice Tag button Press to record a voice tag. 25. Volume control Use to adjust earpiece or headset volume. 26. Speakers Listen to audio media or a phone call when using speakerphone mode (during a call press and hold Talk key or press Menu then 3. Speakerphone On). 27. Back Cover Remove to insert battery. 28. Self-Portrait Mirror Turn the back side of your phone to face yourself so that your image reflects on the mirror when taking self-portrait shots. 29. Camera Lens 30. SIM card slot Install SIM card as shown on your BT Office Anywhere Installation Guide HTC S620_S710 UG [1].indd 17 4/6/08 12:58:04

18 Application and status icons Icon Description Icon Description New mail received. New SMS text message received. Roaming. New MSN Messenger message. Dialing while no SIM card is inserted. Voice call in progress. Data call in progress. Calls forwarded. Call on hold. Missed call. Battery level. Low battery. Very low battery. Wi-Fi connected. Connecting to wireless network. Synchronizing via Wi-Fi. GPRS available. GPRS connecting. GPRS in use. Lowercase text input. Uppercase text input, caps lock. Uppercase text input. Numeric or symbol (labeled in blue color) input, locked. Numeric or symbol input (labeled in blue color). JOGGR functions as volume control. JOGGR functions as a scrollbar. Battery charging. JOGGR disabled. No battery or potential battery fault. Signal strength. Radio connected or no signal. Radio off. No SIM card installed. SIM card with potential fault. Sync error. Microphone muted. Wi-Fi function enabled, but phone not connected to a wireless network yet. XT9 text input mode, lowercase XT9 text input mode, uppercase XT9 text input mode, caps lock Ringer off. Speakerphone on. Vibrate call alert. Bluetooth on or visible mode. Internet Calling is available. S620 handset only S710 handset only HTC S620_S710 UG [1].indd 18 4/6/08 12:58:05

19 The following table lists icons of the programs that are already installed on your phone. Icon Program Description ActiveSync Synchronise with your Exchange Server , (see BT Office Anywhere Installation Guide). Transfer files between your mobile and PC. Please read ActiveSync in Other features section before using. Accessed using Start key at Home screen or via ActiveSync icon on your PC. Calculator Access via Expert icon. Calendar Call History Camera Office Mobile Word Mobile Keeps track of your appointments, and creates meeting requests. Keeps track of all phone calls made, received, and missed. Captures photos in various modes. Access to Windows Mobile Office software: View and edit Word documents on your phone. Powerpoint Mobile Excel Mobile View Powerpoint documents on your phone. View and edit Excel documents on your phone. PDF Viewer (S620) Acrobat Reader LE (S710) Comm Manager Contacts View Adobe Acrobat PDF files on your phone. View Adobe Acrobat PDF files on your phone. Lets you easily enable or disable your phone, start or stop synchronization with your computer, mute your phone, enable or disable Bluetooth, turn on/off Wi-Fi, stop data services and enable or disable Direct Push. Lists mobile and contacts. Message Options Advanced Outlook functions HTC S620_S710 UG [1].indd 19 4/6/08 12:58:05

20 Application and status icons Icon Program Description File Explorer Lets you organize and manage files and folders on your phone. Games Internet Explorer Internet Sharing Messaging Lets you play two games: Bubble Breaker and Solitaire come with your phone. Allows you to browse Web and WAP sites, and to download new programs and files from the Internet. Lets your phone act as an external modem for your computer by using USB port or Bluetooth. Access via Expert icon. Lets you send and receive s and text messages. MIDlet Manager Java Manager Pictures & Videos Settings Lets you download and install Java-based applications, such as games and tools, on your phone. Lets you download and install Java-based applications, such as games and tools, on your phone. Collects, organizes, and sorts media files in the My Pictures folder on your phone or on a storage card. Personalize your phone to suit the way you use it. SIM Manager Speed Dial Voice Speed Dial Tasks Manager Allows you to manage the contacts that are stored on your SIM card. You can also use this program to copy SIM contents to Contacts on your phone. Access via Expert icon. Lets you create speed dial entries for dialing frequently-called phone numbers. Access via Expert icon. Lets you call a contact using voice recognition. Keeps track of your tasks. Voice Notes Allows you to create short voice recordings. Windows Live Search Look up maps, phone numbers, local amenities, directions. 20 S620 handset only S710 handset only 8842 HTC S620_S710 UG [1].indd 20 4/6/08 12:58:05

21 Icon Program Description BT Settings (S620) BT Settings (S710) Video Recorder Windows Media VoIP Enter your Openzone credentials to allow browsing/ at Wi-Fi hotspots. Enter your Openzone credentials to allow browsing/ at Wi-Fi hotspots. Captures video clips in various modes and duration. Lets you play back video and audio files. Internet Calling is possible. At the Internet Calling section of the Home Screen ensure Internet Calling is set to Selected (and not just Available) HTC S620_S710 UG [1].indd 21 4/6/08 12:58:06

22 LED indicator lights Various colours that might display in the two LED Indicators are summarized here. Top LED Solid green Blank Status Battery is fully charged. Battery case is empty, no SIM card inserted or phone is off. Solid amber Solid red Flashing green Battery is charging or the phone is using ActiveSync to synchronize with a PC. Battery is not installed or battery is over-discharged. Connected to the network. Flashing red Battery very low (less than 10%). Flashing amber Battery temperature is hotter or colder than the functional limits of 0 to 48 degrees Celsius (32 to 118 degrees Fahrenheit), and has stopped charging. Amber/Green LED off Battery fault. The Battery Fault indicator ( ) is displayed. In this case, the flashing green LED can be recovered by unplugging the AC adapter. Bottom LED Flashing blue Flashing green Status Bluetooth mode set to On or Visible mode. Connected to Wi-Fi network HTC S620_S710 UG [1].indd 22 4/6/08 12:58:06

23 HTC S620_S710 UG [1].indd 23 4/6/08 12:58:06

24 BT Openzone If you did not order BT Openzone as part of your package you will still be able to make Internet Calls (if ordered) but won t be able to browse the web and check unless you purchase Openzone vouchers (see below). BT Openzone This section describes how to use BT Openzone to make an Internet Call, to browse the web and check . Making Internet Calls from BT Openzone hotspots could not be easier. Ensure Wi-Fi is switched on and check that the Home Screen s Internet Calling area shows Selected. If it shows Available click once to change to Selected. If you can see the Internet Calling icon then you can now make and receive calls over the internet. To find your nearest Openzone Hotspot, visit You can use BT Openzone Hotspots providing you have at least one of: A BT Openzone account as part of your BT Office Anywhere contract. Pay per minute BT Openzone vouchers. Inclusive BT Openzone minutes on your BT Home Hub as part of a BT Total Broadband package. Register and connect to BT Openzone 1. Ensure the Wi-Fi icon is displayed and you are in a location which offers BT Openzone coverage. This means you are within a Wi-Fi hotspot. 2. From the Home screen, press Start and scroll to the BT Settings icon. 3. Click Openzone Settings. 4. Enter your BT Openzone username and password, if they have not already been entered, then click OK HTC S620_S710 UG [1].indd 24 4/6/08 12:58:06

25 Note: if you see this screen, log in using your BT Office Anywhere Openzone account Username and Password. From here you can browse the web or use using BT Openzone. For subsequent usage at BT Openzone sites click Login to Openzone from the BT Settings icon. Managing your BT Openzone minutes If you run out of BT Openzone minutes you will still have access but will be charged for over use. Please keep note of your account status from the Openzone Login Screen. Using Wi-Fi Hotspots abroad BT Openzone is UK based and BT Openzone user names and passwords may not work abroad. You may also incur additional charges. Please check: find/ roaming.jsp for partners and charges. IMPORTANT: When you have finished browsing/ ing at a BT Openzone site, click on Start/ BT Settings and select Logout of Openzone. Alternatively press the Back button within the browser to return to the BT Openzone Home page and log out. Otherwise you will remain connected and using BT Openzone minutes for up to 15 additional minutes. If you run out of BT Openzone minutes, you still have access but will be charged for usage. Keep a note of your account status from the Openzone Login screen HTC S620_S710 UG [1].indd 25 4/6/08 12:58:06

26 Register and use Wi-Fi at other Hubs Make sure you have set up your handset and your own BT Hub according to the separate BT Office Anywhere Installation Guide. This section reminds you how to connect to additional hubs or wireless routers. When using Wi-Fi to connect via a BT Home or BT Business Hub or compatible wireless router, you are not using the mobile network to send/receive , to surf the web and, if Internet Calling is Selected, to make phone calls. Internet browsing and file downloads will usually be much faster using Wi-Fi and you will also benefit from lower cost charges. Before your start this section, make sure you have all the relevant data about the connection to which you want to connect such as network name, network type, wireless security key type and Wi-Fi name (SSID). Some of these are optional dependent upon the connection. Please contact your IT department or router manufacturer for this information if you do not know these. BT offers expert help and advice on BT products. We will try to help with connection to non-bt equipment but you may need to refer to the manufacturer for further help. Add a new Wi-Fi association If the Wi-Fi connection you want to connect to is not in the list you can create a new one. Your handset will prompt you for a wireless security key. In many cases as with BT Hubs the wireless security key is printed on the side of the wireless router on a grey panel. If this has been changed or it is not a BT Hub please ask your IT administrator. Please note non-bt hubs may use other security standards that the BT Office Anywhere device does not support. 1. From the Home screen press the Start Soft Key, select Comm Manager, then Wi-Fi or press 3. An orange cross should be shown if it is then click icon 3 again to remove it. Tip for the HTC S710: You will find the following tasks much easier with the keyboard extended HTC S620_S710 UG [1].indd 26 4/6/08 12:58:06

27 2. If there are Wi-Fi connections available, and you have not connected to one of these previously, you will see the Wi-Fi wizard. Click Yes with the soft key and the wizard will take you through steps similar to Section 4 of the BT Office Anywhere Installation Guide. If the Wi-Fi wizard does not appear move to the Wi-Fi button on Comm Manager and use the right soft key to select Settings/WLAN Settings/Wi-Fi to see the list of available Hubs or other Wi-Fi networks. Move to the correct Hub and select Connect. You will then be prompted to enter the WEP or Wireless Key. Once you have registered successfully to a hub or compatible wireless router, you will be able to use it seamlessly in future.if Wi- Fi is switched on and you are in range the Wi-Fi symbol will automatically appear. Tip: To conserve battery life turn off Wi-Fi if you are not using it for an extended period of time HTC S620_S710 UG [1].indd 27 4/6/08 12:58:06

28 Surf the net Make sure you have set up your handset according to the separate BT Office Anywhere Installation Guide. You can use your handset to browse the web via: the GSM mobile network when connected by Wi-Fi to a BT Business or BT Home Hub or other wireless router your handset is registered to a BT Openzone hotspot From here useful links take you straight to news, weather and other useful information. 3. To enter a web address press right soft key to reveal Menu then select Address Bar. To start surfing in Wi-Fi mode This means you have a Wi-Fi connection available via a BT Openzone hotspot, BT Hub or compatible wireless router. 1. Press Start then Internet Explorer. 2. The home page you will see first is wap.bt.com Please note: When using Wi-Fi to connect via a BT Home or Business Hub, wireless router or BT Openzone hotspot, you are not using the mobile network. Internet browsing and file downloads will usually be much faster and you will also benefit from lower cost charges. You can also make and receive internet calls. To start surfing in GSM mode If you have Wi-Fi switched off or have not connected to a Wi-Fi hub, all internet surfing will be done using the GSM mobile network. 1. Press Start then Internet Explorer. 2. The home page you will see first is wap.bt.com From here useful links take you straight to news, weather and other useful information. 3. To enter a web address press right soft key to reveal Menu then select Address Bar HTC S620_S710 UG [1].indd 28 4/6/08 12:58:06

29 Change the web page display 1. While viewing a web page, click Menu then View. 2. Select from: One column puts the content into one column as wide as the screen. Fit to Screen similar layout to a desktop PC, but makes items smaller and arranges the content so you can see most of it without having to scroll horizontally. Desktop keeps layout the same as a desktop PC. You will have to scroll vertically and horizontally to see the whole screen. Add a web page to the Favourites list 1. While viewing the page you want to add, click Menu, then Address Bar, enter the address and click Go. 2. Click Menu then Add to Favourites 3. Confirm or change the name and Web page address. 4. In Folder, select a folder for the favourite. 5. Click Add. Select a Favourite 1. While viewing a web page, click Favourites. 2. Select a favourite from the list and click Go. Some websites also provide special page displays for mobile handsets (e.g. wap.bt.com) and the web display options above may not all be shown. For more ways to change the web display on your handset screen, see your HTC User Manual HTC S620_S710 UG [1].indd 29 4/6/08 12:58:06

30 Internet Calls Make an Internet Call You can make calls over the internet when connected to a Wi-Fi hotspot, your BT Business, BT Home Hub or other Hubs/routers to which you have previously registered. If you have selected Whenever Available using the Internet Calling options, all outgoing calls made when connected to Wi-Fi will use Internet Calling rather than the mobile network. If on a call by call basis you need to switch Internet Calling off temporarily, click on the Internet Calling area of the Home Screen and change the status from Selected to Available. Click again to reactivate Internet Calling (Selected). 1. The Wi-Fi connection is displayed on the Home Screen. The Internet Calling icon is displayed after a few seconds. Whenever this icon is displayed, calls can be made using your Wi-Fi connection to the internet. 2. Dial the number you want and press (S620) or (S710). If is not displayed on your Home Screen, Internet Calling is not possible. If Wi-Fi/ Internet Calling are not available, outgoing calls will be placed using the mobile GSM network. Internet Calling options You can change preference for how voice calls are handled (over GSM and/or Internet Calling). 1. Go to Home Page, then click on Internet Calling area. 2. You then have the following options: Whenever Available = If Wi-Fi connected calls will be automatically routed over the internet Only if mobile is not available = Whenever mobile coverage is available calls will be made over the mobile network. When unavailable (no/poor signal) calls will be carried using Internet Calling. Never = Calls are always over the mobile/ GSM network. Internet Calling is not used. Reminder if you select Whenever Available and Internet Calling quality is poor (for example at a busy public Wi-Fi hotspot), you can temporarily switch to GSM mobile by toggling between Selected and Available on the Internet Calling area of the Home Screen HTC S620_S710 UG [1].indd 30 4/6/08 12:58:06

31 Send and receive s and texts Make sure you have set up your handset for according to the separate BT Office Anywhere Installation Guide. Remember you can set up and access personal accounts using the phone (See section 6.2 of the BT Office Anywhere Installation Guide). If you have experienced problems in Auto Setup of POP3 or IMAP4 accounts, see the panel at the foot of this page. To send in GSM or Wi-Fi mode For Wi-Fi connection, ensure the Wi-Fi icon is displayed. This means you are connected to a Hub, BT Openzone or compatible wireless router. Otherwise you are connecting via the GSM mobile network. Send an or text message 1. From the Home screen, press Start then Messaging. 2. Select an account or Text Messages, then click Select. To switch between text and from the inbox press Menu, Tools, Switch Accounts. 3. Click New. 4. Enter the address or select from your contacts (in To: field click Menu/Add Recipient). If sending to more than one person, enter a semi-colon between each address. 5. Write your message. 6. Click Send. Please note texts are only possible when you are in an area with sufficient mobile coverage. They cannot be sent over Wi-Fi. Check your Outlook inbox When a new or text arrives an envelope symbol will appear at the top of the Home Screen. Text notification appears immediately but if s have arrived between the checking period you set you can manually check for new s. 1. From relevant inbox click Menu/8. Send/Receive. 2. After a few seconds any new s will appear in the inbox. Check your s using webmail 1. From the Home screen, press Start then Internet Explorer. 2. Enter the website address of your provider or select from the Favourites list if you have stored it there. Click Select. 3. To see the inbox for other types of messages (e.g. texts, POP3 s, BT s), press Menu, Tools, Switch Accounts and scroll to the Inbox you want, then press Select. Advanced and calendar preferences 1. Press Home to display the Home screen. 2. Press Start, then Message Options. 3. Scroll to the option you want and press Select to enable or disable it. Need help with personal account(s)? If auto setup is unsuccessful you will need to obtain the incoming and outgoing mail settings from your provider and enter the settings manually. To do this, repeat the steps at section 6.2 of the BT Office Anywhere Installation Guide but uncheck the box that says Try to get settings automatically from the internet. You will be asked to manually enter the settings relevant to your provider. Otherwise, you may be able to access your account using the Web Browser on your phone, if a webmail version is provided. Simply enter the relevant web address. Please contact your provider for further details HTC S620_S710 UG [1].indd 31 4/6/08 12:58:07

32 Other features ActiveSync Use ActiveSync for Windows XP or Windows Mobile Device Centre for Windows Vista to transfer files between your mobile and your PC. For example if the mobile s memory becomes full or if you want to work on a spreadsheet you have started on your PC/laptop. The software you need is contained on the installation CD supplied. Please note that ActiveSync 4.5 is required, so if you have been using 4.2 you will need to upgrade. Downloads and further information are available from: windowsmobile/activesync/default.mspx At subsequent ActiveSync sessions, press Cancel to be able to exchange files between your handset and your PC via the Explore function Do NOT press Next at this stage unless you wish to access advanced functions. Most of your local files and any removable storage card can be accessed via the My Mobile Device folder. You may notice Wi-Fi disconnects when you attach the device using the USB cable. If you want to stop this, open ActiveSync on your PC: Windows XP: File > Connection Settings > Tick: Allow wireless connection on device when connected to the desktop, or Windows Mobile Device Center (Windows Vista ) Mobile Device Settings > Connection settings > Tick: Allow data connections on device when connected to PC. The first time you connect your handset to a PC using the USB cable, this screen is displayed. After selecting Next we recommend you de-select all of the synchronisation boxes for , calendar and tasks before proceeding HTC S620_S710 UG [1].indd 32 4/6/08 12:58:07

33 Comm Manager The Comm Manager lets you enable or disable phone features. To open the Comm Manager 1. Click Start then Comm Manager to display the screen. 2. Scroll to highlight the option you want and Select it. When disabled, there is an orange cross in the box. When enabled there is no orange cross. On some boxes you will also be given a Settings option. Press Settings to display the menu optiions. The buttons are: 1. Select to enable or disable the phone. 2. Select to enable or disable Bluetooth. 3. Select to enable or disable Wi-Fi. When the box is highlighted, press Settings then WLAN Settings to change your Wi-Fi settings. 4. Select to switch between automatically receiving Outlook s as they arrive or manually retrieving them. For more information, see your HTC User Manual. 5. Select to temporarily stop active data services (e.g. GPRS). 6. Select the handset ringer on or off. 7. Select to open ActiveSync /Windows Mobile Device Centre so you can transfer files between your mobile and PC/laptop. 8. Select to switch Flight Safe mode on or off. Internet sharing This feature lets you plug your laptop into your handset by USB cable and thus enable your laptop to connect to the internet through your handset s Wi-Fi, BT Openzone or GSM mobile connection to use or surf the net. Consult the HTC User Manual for details. Other features such as using the Camera, Video and Media Player, sending and receiving Text messages and Adding or Removing programs are all covered in the HTC User Manual HTC S620_S710 UG [1].indd 33 4/6/08 12:58:07

34 Voic 1571 Voic automatically takes messages when your BT handset is switched off, engaged, or if you aren t able to answer it. Mobile voic Leaving a message Callers who dial your mobile number will be able to leave messages in your mobile mailbox. Listen to your messages When connected to the mobile network, dial 1571 (S620) or (S710) or press and hold 1 to check your voic messages, your HTC handset will play messages stored in your mobile voic box. Message alert You will receive a text message to let you know a voic has been received. Up to 50 messages, each up to 3 minutes long can be stored. Personalise your greeting Connect to the network you want - mobile or Internet calling using BT VoIP Dial 1571 (S620) or (S710) Press 3 and follow the voice prompts Press # to save your recording Set up a voic security PIN You will need to enter the PIN to access your messages when calling from another phone. Connect to the network you want - mobile or Internet calling using BT VoIP Dial 1571 (S620) or (S710) Press 1 for the Main Menu Press 4 for Mailbox Settings Press 2 for Security Options and follow the voice prompts Messages are stored automatically: New messages: 28 days Listened-to-messages: 72 hours Saved messages: 7 days Set up a personal greeting A personal greeting reassures callers that they re through to the right person. You can change your greeting as often as you like, and it s easy to set up. How to check your messages from abroad You must first set up your voic PIN before you leave the UK. Dial your mailbox number, which is included in your text notification in the international format (prefixed with +44 without the leading 0) Key 9 when hearing the greeting Enter your voic PIN and follow the voice prompts HTC S620_S710 UG [1].indd 34 4/6/08 12:58:07

35 Please note: To find your mailbox dial, *#104# (S620) or (S710). Voic shortcodes When listening to your messages you can: 2 Repeat message 3 Delete message 4 Rewind message by 8 seconds 5 Hear the number of the person who has called you (works on current message only) 55 Return the call 6 Fast forward 8 seconds 66 Hear the next message 7 Save the current message 9 Help Please note: Call Return will not work if the caller has withheld their number, or if the call originates from outside the UK HTC S620_S710 UG [1].indd 35 4/6/08 12:58:07

36 Using abroad Using the mobile network You can use your BT handset in any country in the world, but please remember to call Customer Services on three days in advance of travelling, to confirm that your roaming service has been activated. International call and data charges please note While there is no charge to set up international roaming, call charges differ greatly from country to country, and international calls are charged at the prevailing rates. Please be aware that while you re abroad, you have to pay for any calls you receive as well as those that you make. Also or web browsing over the mobile network outside the UK may attract significantly higher usage charges. Eligibility for roaming is subject to status, and you may be required to show a satisfactory payment history before this service is activated. Dialling from abroad It s easy to make calls when you re overseas. All you need to remember is to dial [+] and the country code before the number you wish to dial. e.g. [+44] for the UK. Remember to leave out the first 0 from the number, e.g. to call from Spain to London, dial not To call the UK from abroad Insert + Then 44 Delete the 0 prefix Then, dial your number, e.g., A time-saving tip Why not put the [+44] prefix in front of your friends numbers in your mobile s address book before you go overseas? They ll work just the same in the UK, but remember to drop the 0, as above. Before going abroad To be able to pick up your messages overseas, you ll need to do the following before leaving the UK: Note your personal mailbox number find out what this is by dialling *#104# SEND. (Please note that, once you re abroad, you will not be able to use this function). Set up your own voic PIN code With a voic PIN, you ll be able to pick up your voic messages from abroad either using your mobile, or any other phone. Don t forget to pack your charger and a travel adapter HTC S620_S710 UG [1].indd 36 4/6/08 12:58:07

37 To set up a voic PIN code Dial 1571 (S620) or (S710) Press 1 for the Main Menu Press 4 for Mailbox Settings Press 2 for Security Options and follow the voice prompts Using Internet Calling abroad Internet Calling can be used at Wi-Fi hotspots outside the UK and at most compatible BT Openzone partner sites outside the UK and at most compatible hubs or routers where the owner has allowed you to register your mobile. Call charges will be the cost of Internet Calling plus the cost of access to the Wi-Fi hotspot. How do I know if I have a voic message? You will receive a text message to notify you of any voic messages. To listen to your messages Dial your mailbox number which is included in your text notification in the international format (prefixed with +44 without the leading 0) Key 9 when hearing the greeting Enter your voic PIN, then follow the voice prompts Calling Customer Services from abroad For BT Office Anywhere: BT Business One Plan with BT Office Anywhere: HTC S620_S710 UG [1].indd 37 4/6/08 12:58:08

38 Phone security Unfortunately, thieves will find a mobile like yours irresistible. We recommend that you never leave your mobile unattended or visible in a car, and also try not to use your mobile in busy, public places. Set a password protected phone lock Press Home to open the Home screen Click Start, Settings, Security then Device Lock. Select Prompt if device unused for then select the amount of time for the phone to bein inactive before automatically locking. Select the Password type then enter and confirm your password. Click Done. Activate your SIM PIN, then change it to a secret one To protect your SIM card, the security settings on your mobile allow you to activate its preset PIN number. This number is Once it s activated, you will need to enter it every time you switch your BT handset on. For extra protection, we recommend that you change your SIM PIN to a secret number of your choice your handset user guide gives you specific instructions on how to do this. Call us if your handset goes missing You can contact us on Freephone from a landline. Call straight away and we ll bar your mobile so no-one else can use it. Remember, you ll be charged for any calls made on your mobile until we hear from you. To stop calls being made on your account, we just need your mobile number. If you give us your SIM and IMEI numbers as well we can bar your mobile completely. You ll find the IMEI number by pressing *#06# SEND on your mobile s keypad. Please jot them down now and hang on to them for future reference. My mobile #... My SIM #... My IMEI # HTC S620_S710 UG [1].indd 38 4/6/08 12:58:08

39 Keep your SIM cards separate If you have more than one mobile on your account, make sure you don t mix up or swap their SIM cards. That s because each SIM is paired with a specific mobile, and we need to know which mobile is missing in order to stop anyone else using it. To protect it, register it Many thousands of mobile phones are lost or stolen each year in the UK. The National Mobile Phone Register already holds the details of over 10 million phones. Register Register your phone for free at To register all you need is your mobile phone. When you register, you will need to enter your contact details and your IMEI number. Once you have registered your phone, you will have a better chance of getting it back if it is lost or stolen. Please note: With expert technical knowledge and equipment others could eavesdrop on calls made on this device. Internet calls calls may be more susceptible to this than calls over the GSM network. When not to use your mobile When driving. Never use a mobile while driving. Allow voic to take your calls, and listen to them when you re away from the vehicle In hospitals. If in doubt, keep your mobile switched off until you re outside the building At petrol stations. Or anywhere else where a spark from your mobile could ignite flammable fumes or explosive materials Please note: Your HTC handset has a flight safe mode which enables you to use it while travelling on aircraft when given express permission by airline staff. To switch to flight safe mode: Open Comm Manager. Click Start then Comm Manager. Scroll to the 8 button and click on it. When the orange cross is removed, flight safe mode is On. All mobiles supplied by BT conform to the highest safety standards on exposure to radio frequency emissions. You ll find government advice on mobiles at HTC S620_S710 UG [1].indd 39 4/6/08 12:58:08

40 Useful numbers BT Directory Enquiries The easy to use BT Directory Enquiries service gives you access to any listed UK residential or business fixed line phone number is available 24 hours a day, 365 days per year With one call you can make as many phone number requests as you need All numbers will automatically be sent via text message You can be connected straight through to the number you wish to reach Need an international number? For BT International Directory Enquiries, just call when you re in the UK Travel and Weather Information 2222 keeps you informed about travel and weather information, whether you re planning your journey from home or stuck in a traffic jam on the way to your destination. You ll be given a traffic update for your specific location and the option of checking for road news and weather forecasts from any region across the UK. ICE In Case of Emergency Enter the number of the person you would want to be contacted In Case of Emergency into your phonebook. In an emergency situation, ambulance and hospital staff will then be able to quickly find out who your next of kin are and be able to contact them. Go to Contacts Select Add New Contact Enter the letters ICE under the name followed by the telephone number of your next of kin (ensure both daytime and evening numbers are included if possible) ICE advice Make sure the person whose name and number you are giving has agreed to be your ICE contact Make sure your ICE contact has a list of people they should contact on your behalf including your place of work Make sure your ICE contact s number is one that s easy to reach. For example a home number could be useless in an emergency if the person works full time Make sure your ICE contact knows about any medical conditions that could affect your emergency treatment for example allergies or current medication HTC S620_S710 UG [1].indd 40 4/6/08 12:58:08

41 To make an Emergency Services call (999 or 112) There may be circumstances when your mobile phone, like any other mobile, cannot guarantee a connection and an emergency call cannot be placed due to network, environmental or interference issues. You should never rely solely upon any mobile for emergency services calls. We recommend a fixed line phone is retained at home for emergency services calls. When making an emergency services call, ensure that you give all the necessary information as accurately as possible including your location. When in Internet Calling mode your handset dials out on your Internet Calling number HTC S620_S710 UG [1].indd 41 4/6/08 12:58:08

42 Office Anywhere FAQs and Troubleshooting Comprehensive and up to date help and support are available at If a problem persists please call Customer Services. For BT Business One Plan with BT Office Anywhere: (outside UK ) For BT Office Anywhere: (outside UK ) Activation/Set up Do I have to pair with my Hub every time I want to use it? No, once you have connected your handset it will remember the hub. You will still have to turn the Wi-Fi on and off but should require no other interaction. GPRS I accidentally deleted my BT GPRS settings? Go to Settings, Connections, GPRS, Menu, Add Complete as follows: Connects to: The Internet Access point: btmobile.com User name: bt Password: bt Done Wi-Fi & Internet Calling I have not received a text with my settings Ensure that you have the correct SIM in the handset as only the one provided will allow you to receive the settings. If you have the correct SIM in the handset and no settings have been obtained then turn the phone off and on again. If you wish to force an update of your settings then navigate to BT settings from the Start menu. Click Update my account. I can dial out on Internet Calling using my BT Business Hub but the called party cannot hear me and/or I cannot hear them. Please disable the SIP Application Layer Gateway on the BT Business Hub. Use a web browser connected to the hub, and click onto In the Advanced field, click Configure Services link. Remove the tick from SIP Application Layer Gateway box and press Submit. Why does a different number show on other people s handset when I call them? This is your Internet Calling number, you can be called on this number but only when you are connected to Wi-Fi and Internet Calling is available and Selected. Callers will always be able to reach you on your normal mobile number provided you are in coverage (mobile and/or Wi-Fi) so we recommend that you give your contacts the mobile number HTC S620_S710 UG [1].indd 42 4/6/08 12:58:08

43 How much do Internet Calls cost Please see com/internetapplications/bbv4b/ product/what_does_it_cost Why does my battery seem to run out faster when I use Wi-Fi? Wi-Fi uses more power. Use the extended battery when connected via Wi-Fi for long periods of time. What happens if I am on an Internet Call call and I move out of Wi-Fi coverage? The call will drop. You may restart the call from the call history but it will be placed over GSM. Why does my call stop when my phone goes into powersave mode? If this happens, your Wi-Fi power settings need to be changed as follows. 1. From the Home screen, press Start, then Comm Manager. Press Settings and select WLAN. 2. Scroll DOWN and select Power Mode. 3. Under Power Save Mode, de-select Auto turn off WL AN so that there is no tick in the box. 4. Select Done. Outlook Why can I only see part of the s in my inbox? The handset will typically only download the first small piece of the . Should you wish to see the rest or look at an attachment you can mark it to download next time that you read it. Can I control when s are sent to my handset? This can only be set by the server if you have set up to Push. You can however turn off Push and manually Pull mails when you wish to check your mail. This is covered in the handset manual. Where can I get further help to set up mobile ? help/ .mspx and wdsglobal.com/ plus What attachments can I download? Most Microsoft office files can be viewed after download, as can most typical image files as well as some movie and sound files. However some files that the handset does not understand can not HTC S620_S710 UG [1].indd 43 4/6/08 12:58:08