Mobility and Support: Impact and Opportunity
|
|
|
- Lorraine Fields
- 6 years ago
- Views:
Transcription
1 Mobility and Support: Impact and Opportunity May 18, 2016 Roy Atkinson Senior Writer/Analyst, HDI
2 About 15 years experience as a practitioner White papers, SupportWorld articles, research reports HDI and FUSION Conference Faculty International Certification Standards Committee (ICSC) Chapter Advisor - HDI Northern New England Advanced Management Strategy Tulane University Freeman Graduate School of
3
4 Description of Today s Presentation How have mobile devices and mobility itself affected the support center? What are some opportunities presented by mobility for the support center and desktop support? Are mobile apps currently being used for support? Is it a good channel? Is it working?
5
6 Significant Dates March 4, 2002 BlackBerry 5810 June 29, 2007 iphone April 3, 2010 ipad October 22, 2015???
7 Which Devices Are Mobile Devices? Your organization decides For our purposes, smartphones & tablets are the primary forms of mobile devices. So far
8 Impact: The Past 2010 HDI fields first survey on mobile devices White paper: The Mobility Revolution and Its Consequences for Support 2012 HDI fields another survey on mobile devices; The Mobility Revolution Redux white paper 2013 HDI fields Using Mobile devices to Provide End-user Support survey; Mobile Device Support: Where Are We Now? survey/report; Every Business Is a Mobile Business
9 In every support environment, from higher education to healthcare to manufacturing, mobility can be a benefit to both productivity and profitability; but it can also be a treadmill of keeping up with rapidly changing platforms, standards, and applications. from The Mobility Revolution and Its Consequences for Support, 2010
10 In the beginning, we were caught up in devicewrangling. Luke Wroblewski Creative Commons
11 2010
12 2011
13 Deeper analysis of the survey data validates and reinforces the importance of well defined policies. In both 2010 and 2011, those organizations with well defined policies were more likely to feel like they are keeping up with the pace of emerging technologies. Jenny Rains; HDI Research Corner, January 2012
14 2013: Opportunity Dawns 64% of support staff were using mobile devices to provide support 45% of organizations used a mobile app for screensharing and remote support
15 HDI 2015 Support Center Practices & Salary Report
16 Factoid About 15% of all tickets involve supporting a mobile device.
17 During an analyst call on October 22, 2015, Google CEO Sundar Pichai reported: Threshold there are now more Google mobile searches than desktop searches worldwide.
18 Opportunity excellent customer service means providing 24/7 availability, real-time interaction, social media interface, timely resolution, and minimal or no wait times. Judy Philbin, MHI Global
19 Growing Mobile Contacts Percent of tickets through each channel HDI 2015 Support Center Practices & Salary Report
20
21 Mobile App for Support The ability to leverage a mobile device for IT support is clearly important to our customers. - Cheryl Fletterik of PwC in SupportWorld
22 Mobility and Consumerization The Mobile Revolution is not a result of the consumerization of IT, but rather one of the causes of the consumerization of IT. RA in 2012
23 In organizations using mobile devices, 68% of staff are able to access monitoring alerts, 59% provide remote support through remote control and screen sharing, 53% manage tickets through mobile devices, and 52% access the knowledge base. HDI Desktop Support Advisory Board: A Revised Road Map for Desktop Support
24 What We Now Know Mobile is the future present Apps are powerful Websites must be responsive The technology should fit the need
25 We re Only Beginning Location Motion NFC Web Text Voice Audio Photo Video Apps Social
26 First, we ll see a time when your ID badge is in your mobile device. Then we ll see a time when your mobile device is indistinguishable from your ID badge. Image: Creative Commons: Travis Goodspeed
27 If your front page is mobile-friendly and the rest of your site isn t, you are making a promise to your constituents and then breaking it.
28 3 Things 1. Security 2. Security 3. Security
29 Security 1,023,108,267 records breached in million smartphones were lost or stolen in the U.S. in #1 - IT s weakest security links are perceived as mobile devices, followed by social media. 75% year-over-year increase in U.S. mobile malware rates in Most recent stats on VMware AirWatch
30 Mobile Security Threats Retail mobile payments vs. hackers + PCI DSS Mobile web browser hacking Remote device hijacking and eavesdropping Venture Beat
31 Mobile Security Concerns Healthcare mobile devices vs. HIPAA Legal lost device vs. discovery DDoS attacks The Internet of Things (IoT)
32 Bigger question: Where is your intellectual property?
33 Where s Our Stuff?
34 Policy Development Lifecycle Evaluation Strategic Phase Service delivery Defining the Problem Presenting Recommendations to Decision Makers Developing and Analyzing Alternatives
35 Policy Considerations What are the organization s goals? How are people using their devices? What can be enforced, and how? How do we communicate the policy? How can technology help?
36 BYOD IT departments can support almost three times as many users in BYOD programs than in company-purchased tablet programs. Jeff Brandt in SupportWorld
37 What Next? Internet of Things Image: Creative Commons Ged Carroll
38 Internet of Things
39 Internet of Things What s been holding up the works? App for car App for lamp App for thermostat App for refrigerator App for coffee pot App for apps
40 This Is Changing Things
41 Internet of Things Healthcare to be a prime beneficiary Recording and monitoring patient records without human intervention Operational efficiency Enhanced asset monitoring and tracking Source: Harman
42 Internet of Things Business and Government Smart Parking Structural health Traffic congestion Smart lighting Waste management Air pollution Source: libelium Creative Commons: Keoni Cabral
43 What Have We Learned? It s not about the device It is about the data and the applications
44 What Can We Apply? Have clear, well-defined, enforceable policies Discover early how you might use a new trend or technology to improve support
45 Thank you!
Securing Today s Mobile Workforce
WHITE PAPER Securing Today s Mobile Workforce Secure and Manage Mobile Devices and Users with Total Defense Mobile Security Table of Contents Executive Summary..................................................................................
BYOD Success Kit. Table of Contents. Current state of BYOD in enterprise Checklist for BYOD Success Helpful Pilot Tips
Table of Contents Current state of BYOD in enterprise Checklist for BYOD Success Helpful Pilot Tips 2 Current State of BYOD in the Enterprise Defining BYOD Bring-Your-Own-Device (BYOD): a business practice
Mobile Security / Mobile Payments
Mobile Security / Mobile Payments Leslie K. Lambert CISSP, CISM, CISA, CRISC, CIPP/US, CIPP/G VP, Chief Information Security Officer Juniper Networks Professional Techniques - Session T23 MOBILE SECURITY
MDM is Calling: Does Your Business Have an Answer? arrival. Here To Go. Lunch Dinner. continue. Riiinnggg. Dec. 12
MDM is Calling: Does Your Business Riiinnggg arrival flight itinerary PLACE ORDER Here To Go Lunch Dinner continue Dec. 12 Riiinnggg Office answer MDM is Calling: Does your Business MDM is Calling: Does
State of SMB IT 1H 2012
TM Voice of IT State of SMB IT 1H 2012 Semi-Annual Report On Small And Medium Business Technology Plans & Purchase Intent Spiceworks Inc., 7300 FM 2222, Bldg 3, Ste 100, Austin, TX 78730 Tel: 1-512-628-8280
Introduction to Device Trust Architecture
Introduction to Device Trust Architecture July 2018 www.globalplatform.org 2018 GlobalPlatform, Inc. THE TECHNOLOGY The Device Trust Architecture is a security framework which shows how GlobalPlatform
Mobile Experience and Security - A Delicate Balance. Jeff Keller, CISA, CIA, CFSA SVP/Senior Audit Director, Technology, Projects, Due Diligence
Mobile Experience and Security - A Delicate Balance Jeff Keller, CISA, CIA, CFSA SVP/Senior Audit Director, Technology, Projects, Due Diligence Admin Items Please put phones on vibrate Please take calls
Securing Health Data in a BYOD World
Business White Paper Securing Health Data in a BYOD World Five strategies to minimize risk Page 2 of 9 Securing Health Data in a BYOD World Table of Contents Page 2 Introduction Page 3 BYOD Adoption Drivers
MSU IT Update. Rob McCurdy Chief Information Officer
MSU IT Update Rob McCurdy Chief Information Officer https://tech.msu.edu CIO@msu.edu @McCurdy_Rob MSU IT Mission and Vision MISSION Implement and maintain practical information technology solutions that
Managing EUC Threats. 3 Simple Ways To Improve Endpoint SECURITY
Managing EUC Threats 3 Simple Ways To Improve Endpoint SECURITY Contents SECTION 01: THE CHALLENGE... 2 Emerging Threats: The Endpoint Explosion SECTION 02: LESSONS LEARNED... 5 Learning from a Cybersecurity
TRUSTED MOBILITY INDEX
TRUSTED MOBILITY INDEX Published May 2012 A GLOBAL STUDY INDEXING CONSUMER CONFIDENCE IN MOBILITY The mobile ecosystem of devices, services and networks is at a critical inflection point. While the mobile
Protecting Health Information
Agenda Protecting Health Information BRONSON HEALTHCARE GROUP INFORMATION TECHNOLOGY SECURITY ENGINEERING MICHAEL SMITH Personal device usage with sensitive data Mobile devices and BYOD Secure messaging
Securing Wireless Mobile Devices. Lamaris Davis. East Carolina University 11/15/2013
Securing Wireless Mobile Devices Lamaris Davis East Carolina University 11/15/2013 Attract As more employees prefer to use mobile devices in the workplace, organizations are starting to adopt the Bring
ARM European Technical Symposium The security challenges that IoT and Mobile Computing Devices are facing. Pierre Garnier, COO
ARM European Technical Symposium The security challenges that IoT and Mobile Computing Devices are facing Pierre Garnier, COO 1 INVESTORS INSIDE Secure PRESENTATION ARM European Technical SEPTEMBER Symposium
Security Solutions for Mobile Users in the Workplace
Security Solutions for Mobile Users in the Workplace 1 1 Multitasking means multiple devices for busy end users Introduction Cloud computing helps organizations operate with less infrastructure, reducing
The Mobilization of Cash Management The Journey, the Destination and the Future
The Mobilization of Cash Management The Journey, the Destination and the Future Brian Burke CTP, Senior Vice President, Global Technology Solutions The Royal Bank of Scotland Stacy Allen Vice President
Brother Mobility Solutions for Business
Brother Mobility Solutions for Business Advanced Connectivity Options Meet On-the-Go Workgroup Demands Meeting the Mobile Mentality From remote locations to customer offices, business today is being done
Mobility, Security Concerns, and Avoidance
By Jorge García, Technology Evaluation Centers Technology Evaluation Centers Mobile Challenges: An Overview Data drives business today, as IT managers and security executives face enormous pressure to
Family Medicine Residents HIPAA Highlights May 2016 Heather Schmiegelow, JD
Family Medicine Residents HIPAA Highlights May 2016 Heather Schmiegelow, JD The UAMS HIPAA Office Heather Schmiegelow, UAMS HIPAA Privacy Officer Stephen Cochran, UAMS Security Officer Sara Thompson, HIPAA
ACHIEVING FIFTH GENERATION CYBER SECURITY
ACHIEVING FIFTH GENERATION CYBER SECURITY A Survey Research Report of IT and Security Professionals MARCH 2018 INTRODUCTION The pursuit of the highest level of cyber security is a top priority for IT and
SGS CYBER SECURITY GROWTH OPPORTUNITIES
SGS CYBER SECURITY GROWTH OPPORTUNITIES Eric Krzyzosiak GENERAL MANAGER DIGITAL Jeffrey Mc Donald Executive Vice President CERTIFICATION & BUSINESS ENHANCEMENT Eric Lee WIRELESS & CONSUMER RETAIL CYBER
Combating Cyber Risk in the Supply Chain
SESSION ID: CIN-W10 Combating Cyber Risk in the Supply Chain Ashok Sankar Senior Director Cyber Strategy Raytheon Websense @ashoksankar Introduction The velocity of data breaches is accelerating at an
Dal Web alle Apps. Michele Marrone. 24 November 2010
Dal Web alle Apps Michele Marrone 24 November 2010 Copyright 2010 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. From Web!.. - Year 2010
The Quick-Start Guide to Print Security. How to maximize your print environment and minimize security threats
The Quick-Start Guide to Print Security How to maximize your print environment and minimize security threats 2 The Hidden Security Threat What s the first thing that comes to mind when you hear the words
Engaging Executives and Boards in Cybersecurity Session 303, Feb 20, 2017 Sanjeev Sah, CISO, Texas Children s Hospital Jimmy Joseph, Senior Manager,
Engaging Executives and Boards in Cybersecurity Session 303, Feb 20, 2017 Sanjeev Sah, CISO, Texas Children s Hospital Jimmy Joseph, Senior Manager, Deloitte & Touche LLP 1 Speaker Introduction Sanjeev
Secure Mobility through Mobile Device Management
Secure Mobility through Mobile Device Management The Chicken and the Egg What We re Hearing What They re Really Saying Why Can t We Have What We Want? What Needs to be Secured How We Do It The Curious
3-Part Guide to Developing a BYOD Strategy
An IT admin s guide to implementation considerations and best practices when developing a BYOD strategy As the consumerization of IT continues to grow, so has the popularity of Bring Your Own Device (BYOD)
- Samsung Tablet Photo - Tablets Mean Business. Survey of IT pros reflects growing trend toward tablets for workforce mobility and more
- Samsung Tablet Photo - Tablets Mean Business Survey of IT pros reflects growing trend toward tablets for workforce mobility and more Table of contents Introduction 2 Giving employees what they want pays
Technology Security Failures Common security parameters neglected. Presented by: Tod Ferran
Technology Security Failures Common security parameters neglected Presented by: Tod Ferran October 31 st, 2015 1 HALOCK Overview Founded in 1996 100% focus on information security Privately owned Owned
STRATEGIC PLAN
STRATEGIC PLAN 2013-2018 In an era of growing demand for IT services, it is imperative that strong guiding principles are followed that will allow for the fulfillment of the Division of Information Technology
AUSTRALIA Building Digital Trust with Australian Healthcare Consumers
AUSTRALIA Building Digital Trust with Australian Healthcare Consumers Accenture 2017 Consumer Survey on Healthcare Cybersecurity and Digital Trust 2 Consumers in Australia trust healthcare organisations
Report to the Strategic Development Committee
Report to the Strategic Development Committee Information on the Airports New Customer Mobile App and Demonstration July 2018 Purpose Staff will present an informational briefing to the Strategic Development
The Future of Mobile Device Management
The Future of Mobile Device Management Simplifying the move from BlackBerry to a multi-os environment MobileIron Advisory Services 415 E. Middlefield Road Mountain View, CA 94043 www.mobileiron.com Table
Cyber Security. It s not just about technology. May 2017
Cyber Security It s not just about technology May 2017 Introduction The Internet has opened a new frontier in warfare: everything is networked and anything networked can be hacked. - World Economic Forum
AKAMAI CLOUD SECURITY SOLUTIONS
AKAMAI CLOUD SECURITY SOLUTIONS Whether you sell to customers over the web, operate data centers around the world or in the cloud, or support employees on the road, you rely on the Internet to keep your
CHANGING FACE OF MOBILITY RAISES THE STAKES FOR ENDPOINT DATA PROTECTION
CHANGING FACE OF MOBILITY RAISES THE STAKES FOR ENDPOINT DATA PROTECTION CONTENTS: Enterprise Mobility Strategy and BYOD Policies Endpoint Vulnerabilities and Challenges Conclusion For several decades,
Trend Micro Guide and solution to help embrace Consumerization and BYOD. James Walker EMEA Product Marketing Manager 26 September 2012
Trend Micro Guide and solution to help embrace Consumerization and BYOD James Walker EMEA Product Marketing Manager 26 September 2012 Agenda Consumerization What is it? What should I do? Mobile Security
Cybersecurity Session IIA Conference 2018
www.pwc.com/me Cybersecurity Session IIA Conference 2018 Wael Fattouh Partner PwC Cybersecurity and Technology Risk PwC 2 There are only two types of companies: Those that have been hacked, and those that
to protect the well-being of citizens. Fairfax is also home to some Fortune 500 and large
Executive Summary As a County Government servicing about 1.5 million citizens, we have the utmost responsibility to protect the well-being of citizens. Fairfax is also home to some Fortune 500 and large
Top 10 most important IT priorities over the next 12 months. (Percent of respondents, N=633, ten responses accepted)
ESG Lab Review Sophos Security Heartbeat Date: January 2016 Author: Tony Palmer, Sr. ESG Lab Analyst; and Jack Poller, ESG Lab Analyst Abstract: This report examines the key attributes of Sophos synchronized
THREE-PART GUIDE TO DEVELOPING A BYOD STRATEGY WHITE PAPER FEBRUARY 2017
THREE-PART GUIDE TO DEVELOPING A BYOD STRATEGY WHITE PAPER FEBRUARY 2017 An IT Architect s Guide to Implementation Considerations and Best Practices When Developing a BYOD Strategy As the consumerization
Text Messaging Helps Your Small Business Perform Big
White Paper Text Messaging Helps Your Small Business Perform Big Sponsored by: AT&T Denise Lund August 2017 IN THIS WHITE PAPER This white paper introduces small businesses to the benefits of communicating
2017 THALES DATA THREAT REPORT
2017 THALES DATA THREAT REPORT Trends in Encryption and Data Security FINANCIAL SERVICES EDITION www.thales-esecurity.com 2017 THALES DATA THREAT REPORT TRENDS IN ENCRYPTION AND DATA PROTECTION U.S. U.K.
Extending Enterprise Applications to Mobile - Key Considerations. Zensar Technologies Sep 2011
Extending Enterprise Applications to Mobile - Key Considerations Zensar Technologies Sep 2011 AGENDA Section 1: Trends & Adoption across industry Section 2: Enterprise Mobile Application Development --
CO-OP Mobile: Mobile App for ipads. April 18, 2013
CO-OP Mobile: Mobile App for ipads April 18, 2013 1 Today s Presenters DIANEZABLIT Product Marketing Manager RANDYTHOMPSON Senior Product Manager 2 Agenda Marketplace Mobile Trends CO-OP Mobile Overview
Understanding Persistent Connectivity: How IoT and Data Will Impact the Connected Data Center
Understanding Persistent Connectivity: How IoT and Data Will Impact the Connected Data Center Speaker: Bill Kleyman, EVP of Digital Solutions - Switch AFCOM and Informa Writer/Contributor (@QuadStack)
Sybase Afaria. Comprehensive Management and Security for the Mobile Enterprise.
Sybase Afaria Comprehensive Management and Security for the Mobile Enterprise product brochure www.sybase.com By 2013, mobile phones will overtake PCs as the most common Web access device worldwide. The
New World, New IT, New Security
SESSION ID: GPS1-R08 New World, New IT, New Security Jackie Chen Chief Product & Marketing Officer Sangfor Technologies (HQ) #RSAC New World, New IT, New Security Internet of Things BYOD Cloud Estimated
IMPLEMENTING SECURITY, PRIVACY, AND FAIR DATA USE PRINCIPLES
IMPLEMENTING SECURITY, PRIVACY, AND FAIR DATA USE PRINCIPLES Introductions Agenda Overall data risk and benefit landscape / shifting risk and opportunity landscape and market expectations Looking at data
Digital Crime and Cybersecurity. Scott D. Ramsey, Managing Director May 2017
Digital Crime and Cybersecurity Scott D. Ramsey, Managing Director May 2017 Agenda I. Cybersecurity Issues, Trends & Compliance II. Public Private Partnerships III. FFIEC & NYDFS 500 Rule IV. Third Party
Protect Your Organization from Cyber Attacks
Protect Your Organization from Cyber Attacks Leverage the advanced skills of our consultants to uncover vulnerabilities our competitors overlook. READY FOR MORE THAN A VA SCAN? Cyber Attacks by the Numbers
CRIMINAL NETWORK INTRUSION AND DATA THEFT: Today s Security Landscape and What to Do If You ve Been Compromised
CRIMINAL NETWORK INTRUSION AND DATA THEFT: Today s Security Landscape and What to Do If You ve Been Compromised TUESDAY, MAY 24, 2011 Alston & Bird LLP PricewaterhouseCoopers Silverpop www.pwc.com Data
ips.insight.com/healthcare Identifying mobile security challenges in healthcare
ips.insight.com/healthcare Identifying mobile security challenges in healthcare Mobile device adoption is soaring in healthcare environments. Healthcare is one of the fastest-growing industries in the
Mobile Device policy Frequently Asked Questions April 2016
Mobile Device policy Frequently Asked Questions April 2016 In an attempt to help the St. Lawrence University community understand this policy, the following FAQ document was developed by IT in collaboration
RIMS Perk Session Protecting the Crown Jewels A Risk Manager's guide to cyber security March 18, 2015
www.pwc.com RIMS Perk Session 2015 - Protecting the Crown Jewels A Risk Manager's guide to cyber security March 18, 2015 Los Angeles RIMS Agenda Introductions What is Cybersecurity? Crown jewels The bad
Compliance in 5 Steps
Email Compliance in 5 Steps Introduction For most businesses, email is a vital communication resource. Used to perform essential business functions, many organizations rely on email to send sensitive confidential
Security Awareness Training Courses
Security Awareness Training Courses Trusted Advisor for All Your Information Security Needs ZERODAYLAB Security Awareness Training Courses 75% of large organisations were subject to a staff-related security
5 Trends That Will Impact Your IT Planning in Layered Security. Executive Brief
5 Trends That Will Impact Your IT Planning in 2012 Layered Security Executive Brief a QuinStreet Excutive Brief. 2011 Layered Security Many of the IT trends that your organization will tackle in 2012 aren
Trend Micro Deep Discovery for Education. Identify and mitigate APTs and other security issues before they corrupt databases or steal sensitive data
Trend Micro Deep Discovery for Education Identify and mitigate APTs and other security issues before they corrupt databases or steal sensitive data 1 Computers, the Internet, and portable devices are now
Emerging Technologies The risks they pose to your organisations
Emerging Technologies The risks they pose to your organisations 10 June 2016 Digital trends are fundamentally changing the way that customers behave and companies operate Mobile Connecting people and things
U.S. Mobile Benchmark Report
U.S. Mobile Benchmark Report ADOBE DIGITAL INDEX 2014 80% 40% Methodology Report based on aggregate and anonymous data across retail, media, entertainment, financial service, and travel websites. Behavioral
Cyber Security: It s all about TRUST
www.pwc.com/vn Cyber Security: It s all about TRUST 29 th March 2017 Robert Tran Cybersecurity leader, Vietnam Content s Digital IQ Survey 1 Current state of Cybersecurity in Vietnam 2 2 Our global team
Joe Stocker, CISSP, MCITP, VTSP Patriot Consulting
Joe Stocker, CISSP, MCITP, VTSP Patriot Consulting Microsoft Cloud Evangelist at Patriot Consulting Principal Systems Architect with 17 Years of experience Technical certifications: MCSE, MCITP Office
A custom excerpt from Frost & Sullivan s Global DDoS Mitigation Market Research Report (NDD2-72) July, 2014 NDD2-74
Analysis of the Global Distributed Denial of Service (DDoS) Mitigation Market Abridged Version Rise of the DDoS Attack Spurs Demand for Comprehensive Solutions A custom excerpt from Frost & Sullivan s
Healthcare HIPAA and Cybersecurity Update
Baker Tilly refers to Baker Tilly Virchow Krause, LLP, an independently owned and managed member of Baker Tilly International. Healthcare HIPAA and Cybersecurity Update Agenda > Introductions > Cybersecurity
Make security part of your client systems refresh
Make security part of your client systems refresh Safeguard your information with Dell Data Security Solutions while boosting productivity and reducing costs Your organization might have many reasons for
RSA Data Loss Prevention (DLP)
RSA Data Loss Prevention (DLP) Understand business risk and mitigate it effectively Aris Zikopoulos, Channel Manager ITWAY HELLAS Copyright 2013 EMC Corporation. All rights reserved. 1 Definition of DLP
Top Ten IT Security Risks CHRISTOPHER S. ELLINGWOOD SENIOR MANAGER, IT ASSURANCE SERVICES
Top Ten IT Security Risks - 2017 CHRISTOPHER S. ELLINGWOOD SENIOR MANAGER, IT ASSURANCE SERVICES INTRODUCTION IT S ALL CONNECTED IN 2017. All of our Top 10 risks impact both us as consumers and as professionals
Mobile Device Management: A Real Need for the Mobile World
Mobile Device Management: A Real Need for the Mobile World In today s modern workplace, employees are utilizing a variety of mobile devices both in and out of the office. Gone are the days when employees
Internet of Things Toolkit for Small and Medium Businesses
Your Guide #IoTatWork to IoT Security #IoTatWork Internet of Things Toolkit for Small and Medium Businesses Table of Contents Introduction 1 The Internet of Things (IoT) 2 Presence of IoT in Business Sectors
State of Mobile Commerce. Q
State of Mobile Commerce. Q4 2014. JANUARY 2015 Executive Summary. Mobile commerce adoption is far ahead of expectations. Globally, mobile now accounts for 30% of ecommerce transactions. It is expected
Connected & Smart Home Research Package
TECHNOLOGY, MEDIA & TELECOMMUNICATION KEY COMPONENTS Intelligence Services Real-time access to continually updated market data and forecasts, analyst insights, topical research reports and analyst presentations.
Mobile Technology meets HIPAA Compliance. Tuesday, May 2, 2017 MT HIMSS Conference
Mobile Technology meets HIPAA Compliance Tuesday, May 2, 2017 MT HIMSS Conference Susan Clarke, HCISPP (ISC) 2 certified Healthcare Information Security and Privacy Practitioner. 15+ years of Healthcare
2018 THALES DATA THREAT REPORT
2018 THALES DATA THREAT REPORT Trends in Encryption and Data Security U.S. HEALTHCARE EDITION www.thales-esecurity.com 2018 THALES DATA THREAT REPORT NOW IN ITS SIXTH YEAR SWEDEN NETHERLANDS U.S. U.K.
B.Y.O.D Bring Your Own Device
B.Y.O.D Bring Your Own Device Ed Merkle Motorola Solutions, Inc AAPA Technology Seminar May 14, 2013 BYOD - Statistics 60m tablets to be shipped in 2011 275m tablets to be shipped in 2015 Apple s market
Higher Education Privacy Update
Higher Education Privacy Update David Lindstrom, Chief Privacy Officer The Pennsylvania State University Ross Janssen, Privacy and Security Officer University of Minnesota Session Overview Higher Ed Characteristics
WHITEPAPER HEALTHCARE S KEY TO DEFEATING CYBERATTACKS
July 2018 WHITEPAPER HEALTHCARE S KEY TO DEFEATING CYBERATTACKS JUST WHAT THE DOCTOR ORDERED... PROTECT PATIENT DATA, CLINICAL RESEARCH AND CRITICAL INFRASTRUCTURE HEALTHCARE S KEY TO DEFEATING IOT CYBERATTACKS
ISACA West Florida Chapter - Cybersecurity Event
ISACA West Florida Chapter - Cybersecurity Event Presented by Sri Sridharan Managing Director & Chief Operating Officer Florida Center for Cybersecurity CURRENT TRENDS Top Cybersecurity Trends of 2015
Mobile Device Management
Mobile Device Management David Roundtree, CISSP Identity & Security Public Sector State & Local Date: April 23, 2013 1 This document is for informational purposes. It is not a commitment to deliver any
Get Smart about Backup & Recovery
Get Smart about Backup & Recovery Some of today s biggest IT challenges are being driven by a single issue: data. Lots of data. In fact, protecting and storing these burgeoning data volumes with shrinking
The SD-WAN security guide
The SD-WAN security guide How a flexible, software-defined WAN can help protect your network, people and data SD-WAN security: Separating fact from fiction For many companies, the benefits of SD-WAN are
Digital transformation in the Networked Society. Milena Matic Strategy, Marketing & Communications June 2016
Digital transformation in the Networked Society Milena Matic Strategy, Marketing & Communications June 2016 Connections (billion) Everything that benefits from a connection will be connected 50 Our vision
CYBERSECURITY SAVE YOUR BOTTOM LINE IBC Annual Convention Anne Benigsen, Bankers Bank of the West
CYBERSECURITY SAVE YOUR BOTTOM LINE I t s n o t a l l a b o u t m o n e y - r e a l l y 1 WHO AM I? 24 years in IT. 10 years in IS. 7 years in banking. Small business. Large business. Government. Entertainment
Prepared for: June 18, 2014
Prepared for: June 18, 2014 Changing Student Expectations Innovative Technology Trends: BYOD Networks & Security Cloud Computing Video Network Security Design Guidelines Questions welcome throughout! Differing
THE IMPACT OF MOBILE DEVICES ON INFORMATION SECURITY:
October Sponsored by Introduction Mobile devices cause ongoing concern for IT teams responsible for information security. Sensitive corporate information is easily transported outside of managed environments,
It s About the Data, Stupid.
Next Presentation Begins at 16:40 It s About the Data, Stupid. Salo Fajer, Chief Technology Officer It s About the Data, Stupid. Salo Fajer, Chief Technology Officer First, allow me to explain my session
This Quick Take. Slide 1. Slide 2. Slide 3. Quick Takes QR Codes in Professional Development
Slide 1 Quick Takes Codes in Professional Development Susan Brooks-Young Author/Consultant Hello! My name is Susan Brooks- Young. I spent 23 years working as a teacher and administrator in public and private
VMware vcloud Air Network Service Providers Ensure Smooth Cloud Deployment
VMware vcloud Air Network Service Providers Ensure Smooth Cloud Deployment RELIABLE, FAMILIAR INFRASTRUCTURE BACKED BY VMWARE AND DELIVERED THROUGH PARTNERS HELPS OPTIMIZE CLOUD INVESTMENTS AS ENTERPRISES
Technology and the New DMO
April 20, 2012 A PhoCusWright Speaking Engagement Technology and the New DMO GWTTRA 2012 Conference Portland OR Cees Bosselaar Director, Business Development and Destination Marketing Specialist Technology
Spotlight Report. Information Security. Presented by. Group Partner
Cloud SecuriTY Spotlight Report Group Partner Information Security Presented by OVERVIEW Key FINDINGS Public cloud apps like Office 365 and Salesforce have become a dominant, driving force for change in
The First Six Steps to Securing Remote Locations 1
Solutions for the Distributed Enterprise The First Six Steps to Securing Remote Locations 1 Table of Contents What is a Distributed Enterprise... 3 Market Drivers... 5 What Problems... 7 Step 1: Centralized
Cyber (In)Security. What Business Leaders Need To Know. Roy Luebke Innovation and Growth Consultant. Presented by:
For audio difficulties please use conference number: 515-739-1030 Access: 385039# Cyber (In)Security What Business Leaders Need To Know Presented by: Roy Luebke Innovation and Growth Consultant July 12,
white paper SMS Authentication: 10 Things to Know Before You Buy
white paper SMS Authentication: 10 Things to Know Before You Buy SMS Authentication white paper Introduction Delivering instant remote access is no longer just about remote employees. It s about enabling
Mobile Device Management: Strategies for Success. Speaker: Keith Leone
Mobile Device Management: Strategies for Success Speaker: Keith Leone 1 Agenda Mobile Device Snapshot Current Statistics and Trends BYOD Why and How? Profile Management Tips & Tricks Implementing MDM 2
Key Authentication Considerations for Your Mobile Strategy
Key Authentication Considerations for Your Mobile Strategy The Need for Mobile Authentication Reaches Critical Mass According to an old adage, consumers speak through their pocketbooks. While that saying
CRITICAL INFRASTRUCTURE AND CYBER THREAT CRITICAL INFRASTRUCTURE AND CYBER THREAT
CRITICAL INFRASTRUCTURE SAFER CITIES. THRIVING COMMUNITIES. Critical Infrastructure sectors have become prime targets for cyber criminals due to their vitality to a nation s security and stability. 16
Operating System Support Plan for Test Delivery System
Operating System Support Plan for Test Delivery System Updated for the 2017 2018 This support plan establishes clear guidelines regarding which operating systems AIR will support for the upcoming test
A Portrait of Today s Tablet User
A Portrait of Today s Tablet User Magid Media Futures Sponsored by the OPA June 2011 Conducted in partnership with www.online-publishers.org Frank N. Magid Associates, Inc. Frank N. Magid Associates has
BYOD Risks, Challenges and Solutions. The primary challenges companies face when it comes to BYOD and how these challenges can be handled
BYOD Risks, Challenges and Solutions. The primary challenges companies face when it comes to BYOD and how these challenges can be handled effectively. Contents Introduction.... 3 Primary Bring Your Own
Appography: the Bibliography for the Twenty- First Century
San Jose State University From the SelectedWorks of Susan L. Kendall June, 2010 Appography: the Bibliography for the Twenty- First Century Susan L. Kendall, San Jose State University Mary Nino, San Jose