How to Update Your CHI Network Password and Avoid Lockouts

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1 How to Update Your CHI Network Password and Avoid Lockouts Remember to Remove and Reconnect to CHI Wi-Fi Networks on Mobile Devices The account you use to log on to your CHI computer (also the account you use to access the CHI network, InsideCHI, Outlook, Webmail and Standard Time & Acceptance (Kronos)) includes a username and password. For security purposes, your password automatically expires every 90 days. Depending on the device you use (desktop computer, laptop computer or mobile device, such as a smartphone or ipad/tablet) and your location when you change your password, there are different steps to follow. Tips: If your mobile devices are connected to CHI Wi-Fi networks, you should remove the CHI networks and reconnect to them each time you change your network password. Otherwise, your mobile devices will continue to try to log in with your old password. This will result in you being locked out of your network account. It is most efficient to change your network password on a CHI-owned device connected to a CHI network. If you reset your password from off the network, you may need to take extra steps to update your CHI-owned computer to your new password. How To: Find the section(s) below that meets your needs for instructions on changing your network password. In the Office With CHI Easy Access Capabilities In the Office Without CHI Easy Access Capabilities VPN Users With CHI Easy Access Capabilities VPN Users Without CHI Easy Access Capabilities Citrix Users Removing/Reconnecting Wi-Fi on Mobile Devices o o o o iphone: Removing CHI Wi-Fi Networks iphone: Reconnecting to CHI Wi-Fi Networks Android: Removing CHI Wi-Fi Networks Android: Reconnecting to CHI Wi-Fi Networks Document number v3.0 Page 1 of 33

In the Office With CHI Easy Access Capabilities These instructions assume you are located within a CHI facility and that your desktop or laptop computer has a direct connection to the CHI network via

It is also assumed you have CHI Easy Access capabilities to reset your network password from your work computer s sign-in screen and you are not already logged in to your work computer. 1.

2 In the Office With CHI Easy Access Capabilities These instructions assume you are located within a CHI facility and that your desktop or laptop computer has a direct connection to the CHI network via an Ethernet cable (CHI desktop) or docking station (laptop), OR that you are connected to CHI s Wi-Fi network (for example: chistandard). It is also assumed you have CHI Easy Access capabilities to reset your network password from your work computer s sign-in screen and you are not already logged in to your work computer. 1. Turn off any mobile devices that connect to CHI s network. This includes: Smartphones/iPads with CHI attached. Smartphones/iPads connected to CHI Wi-Fi. 2. Press the CTRL+ALT+DELETE keys on your work computer s keyboard to access the sign-in screen. Document number v3.0 Page 2 of 33

3. From the sign-in screen, select Click Here to Reset Password under the Password field. Screen after reboot Screen without reboot Follow the prompts to reset your password. Need more help?

If you do have mobile devices connected to CHI email or other systems, continue with the next steps. Turn on ONE (1) of your mobile devices (example: smartphone or ipad).

3 3. From the sign-in screen, select Click Here to Reset Password under the Password field. Screen after reboot Screen without reboot Follow the prompts to reset your password. Need more help? Access job aids found here. 4. Mobile Device(s)? If you do not have any mobile devices connected to CHI or other systems, you are finished. If you do have mobile devices connected to CHI or other systems, continue with the next steps. Turn on ONE (1) of your mobile devices (example: smartphone or ipad). When you open your CHI , your mobile device should prompt you for your new password. Enter your new password. o If you are not prompted to enter your new password after turning on your mobile device, go to the device Settings and manually enter your new password in your Exchange/ account. Then continue to the next step. Turn off (power down) the mobile device and then restart it. After turning your mobile device back on, check your . It shouldn t ask for your password. If it does, please contact the ITS Service Desk for assistance ( ). Repeat these steps for each mobile device. Keep in mind that this should be completed ONE mobile device at a time. Document number v3.0 Page 3 of 33

4 In the Office Without CHI Easy Access Capabilities These instructions assume you are located within a CHI facility and that your desktop or laptop computer has a direct connection to the CHI network via an Ethernet cable (CHI desktop) or docking station (laptop), OR that you are connected to CHI s Wi-Fi network (for example: chistandard). It is also assumed you do not have CHI Easy Access capabilities. 1. Turn off any mobile devices that connect to CHI s network. This includes: Smartphones/iPads with CHI attached. Smartphones/iPads connected to CHI Wi-Fi. 2. On your work computer s keyboard, press the CTRL+ALT+DELETE keys. 3. Click Change a password Document number v3.0 Page 4 of 33

5 4. Enter your old password followed by your new password where indicated. Enter your new password again in the Confirm password field to verify it. 5. Click the arrow to the right of the Confirm password field. Document number v3.0 Page 5 of 33

6 6. Mobile Device(s)? If you do not have any mobile devices connected to CHI or other systems, you are finished. If you do have mobile devices connected to CHI or other systems, continue with the next steps. Turn on ONE (1) of your mobile devices (example: smartphone or ipad). When you open your CHI , your mobile device should prompt you for your new password. Enter your new password. o If you are not prompted to enter your new password after turning on your mobile device, go to the device Settings and manually enter your new password in your Exchange/ account. Then continue to the next step. Turn off (power down) the mobile device and then restart it. After turning your mobile device back on, check your . It shouldn t ask for your password. If it does, please contact the ITS Service Desk for assistance ( ). Repeat these steps for each mobile device. Keep in mind that this should be completed ONE mobile device at a time. Document number v3.0 Page 6 of 33

7 VPN Users With CHI Easy Access Capabilities These instructions assume you have a CHI laptop computer that is not connected to a CHI network. You are either working from home or from another location that does not have a CHI network. It is also assumed you have CHI Easy Access capabilities to reset your network password from your work computer s sign-in screen and you are not already logged in to your work computer. 1. Turn off any mobile devices that connect to CHI s network. This includes: Smartphones/iPads with CHI attached. Smartphones/iPads connected to CHI Wi-Fi. 2. Press the CTRL+ALT+DELETE keys on your work computer s keyboard to access the sign-in screen. Note: You do not need to be connected to VPN to reset your network password. If you are not connected to a CHI network, you will be asked to complete two-factor authentication for security purposes. Document number v3.0 Page 7 of 33

8 3. From the sign-in screen, select Click Here to Reset Password under the Password field. Screen after reboot Screen without reboot Follow the prompts to reset your password. Need more help? Access job aids found here. 4. Mobile Device(s)? If you do not have any mobile devices connected to CHI or other systems, you are finished. If you do have mobile devices connected to CHI or other systems, continue with the next steps. Turn on ONE (1) of your mobile devices (example: smartphone or ipad). When you open your CHI , your mobile device should prompt you for your new password. Enter your new password. o If you are not prompted to enter your new password after turning on your mobile device, go to the device Settings and manually enter your new password in your Exchange/ account. Then continue to the next step. Turn off (power down) the mobile device and then restart it. After turning your mobile device back on, check your . It shouldn t ask for your password. If it does, please contact the ITS Service Desk for assistance ( ). Repeat these steps for each mobile device. Keep in mind that this should be completed ONE mobile device at a time. Document number v3.0 Page 8 of 33

9 VPN Users Without CHI Easy Access Capabilities These instructions assume you have a CHI laptop computer that is not connected to a CHI network. You are either working from home or from another location that does not have a CHI network. It is also assumed you do not have CHI Easy Access capabilities for resetting your network password from your work computer s sign-in screen. 1. Turn off any mobile devices that connect to CHI s network. This includes: Smartphones/iPads with CHI attached. Smartphones/iPads connected to CHI Wi-Fi. 2. Connect to VPN on your CHI laptop. 3. Once you are connected to the CHI network, press the CTRL+ALT+DELETE keys on your computer keyboard. Document number v3.0 Page 9 of 33

10 4. Click Change a password Document number v3.0 Page 10 of 33

11 5. Enter your old password followed by your new password where indicated. Enter your new password again in the Confirm password field to verify it. 6. Click the arrow to the right of the Confirm password field. Document number v3.0 Page 11 of 33

7. Mobile Device(s)? If you do not have any mobile devices connected to CHI email or other systems, you are finished.

12 7. Mobile Device(s)? If you do not have any mobile devices connected to CHI or other systems, you are finished. If you do have mobile devices connected to CHI or other systems, continue with the next steps. Turn on ONE (1) of your mobile devices (examples: smartphone or ipad). When you open your CHI , your mobile device should prompt you for your new password. Enter your new password. o If you are not prompted to enter your new password after turning on your mobile device, go to the device Settings and manually enter your new password in your Exchange/ account. Continue to the next step. Turn off (power down) the mobile device and then restart it. After turning your mobile device back on, check your . It shouldn t ask for your password. If it does, please contact the ITS Service Desk for assistance ( ). Repeat these steps for each mobile device. Keep in mind that this should be completed ONE mobile device at a time. Document number v3.0 Page 12 of 33

13 Citrix Users These instructions assume you do not have a CHI computer that connects to the CHI network. You either use your personal computer for work OR your CHI laptop is not connected to the network and you access the systems and applications you need via Citrix. In addition, your network password has expired and needs to be changed. 1. Turn off any mobile devices that connect to CHI s network. This includes: Smartphones/iPads with CHI attached. Smartphones/iPads connected to CHI Wi-Fi. 2. Open an Internet browser, such as Internet Explorer. 3. You may reset your network password with CHI Easy Access by going to chieasyaccess.org. Select the Reset/Change Your Password link on the right side of the web page. Follow the prompts to reset your password. You may also access job aids found here. When you re done, skip to step 8. Important: When you have access to a CHI network, you will need to lock and then unlock your CHI-owned computer to update it to your new password. o From on the network, press the CTRL+ALT+DEL keys on your computer keyboard. Choose Lock this computer. o Press the CTRL+ALT+DEL keys on your computer keyboard again to unlock the workstation. o You should be able to enter your new password. If not, you may not be connected to a CHI network. This means your old password will still work to log into your machine. You will need to connect to VPN or a CHI network to update your machine to your new password If you are not using CHI Easy Access, proceed to the following step. 4. Navigate to the web address you use to access Citrix. Example: Document number v3.0 Page 13 of 33

14 5. Enter your username and current password in the applicable fields, select your domain from the drop-down menu, and click Log On. Document number v3.0 Page 14 of 33

15 6. After entering your credentials, you should be immediately prompted to enter your old password followed your new password. Enter your new password again in the Confirm password field to verify it, and then click OK. 7. Confirmation that your password was updated will be displayed. Document number v3.0 Page 15 of 33

16 Important: When you have access to a CHI network, you will need to lock and then unlock your CHI-owned computer to update it to your new password. From on the network, press the CTRL+ALT+DEL keys on your computer keyboard. Choose Lock this computer. Press the CTRL+ALT+DEL keys on your computer keyboard again to unlock the workstation. 8. Mobile Device(s)? You should be able to enter your new password. If not, you may not be connected to a CHI network. This means your old password will still work to log into your machine. You will need to connect to VPN or a CHI network to update your machine to your new password If you do not have any mobile devices connected to CHI or other systems, you are finished. If you do have mobile devices connected to CHI or other systems, continue with the next steps. Turn on ONE (1) of your mobile devices (examples: smartphone or ipad). When you open your CHI , your mobile device should prompt you for your new password. Enter your new password. o If you are not prompted to enter your new password after turning on your mobile device, go to the device Settings and manually enter your new password in your Exchange/ account. Continue to the next step. Turn off (power down) the mobile device and then restart it. After turning your mobile device back on, check your . It shouldn t ask for your password. If it does, please contact the ITS Service Desk for assistance ( ). Repeat these steps for each mobile device. Keep in mind that this should be completed ONE mobile device at a time. Document number v3.0 Page 16 of 33

17 Removing/Reconnecting Wi-Fi on Mobile Devices Apple iphone Removing CHI Wi-Fi Networks Apple iphone 1. Open Settings on your mobile device. 2. Select Wi-Fi. Document number v3.0 Page 17 of 33

18 3. Select the i icon located to the right of the CHI network(s) shown under the Wi-Fi option. See the example below. Document number v3.0 Page 18 of 33

After selecting Forget this Network, choose Forget to clear

19 4. If Forget this Network is an option, select it. If not, this network is not stored and you can move on. After selecting Forget this Network, choose Forget to clear the stored credentials for that network. Document number v3.0 Page 19 of 33

20 5. Repeat this process for EVERY CHI network listed under CHOOSE A NETWORK. 6. Once all CHI networks have been Forgotten, you are finished with the Removing CHI Networks task. Document number v3.0 Page 20 of 33

21 Reconnecting to Wi-Fi Networks Apple iphone 1. Open Settings on your mobile device. 2. Select Wi-Fi. Document number v3.0 Page 21 of 33

$The format is: domain\username Type your new password in$

22 3. Select chistandard from the list of options. 4. Type your username in the Username field. The format is: domain\username Type your new password in the Password field, and then select Join. Document number v3.0 Page 22 of 33

23 5. You may receive the following error message: 6. You can ignore this error message and simply try again. Document number v3.0 Page 23 of 33

respond. 8. When successful, a checkmark will appear. 9.

24 7. Click Accept on the Certificate screen. Please note that it may take awhile for the device to respond. 8. When successful, a checkmark will appear. 9. You are finished with this task. Document number v3.0 Page 24 of 33

25 Removing CHI Wi-Fi Networks Android Device 1. Press the menu button on the device and open Settings. Document number v3.0 Page 25 of 33

26 2. Select Connections and then select Wi-Fi. Document number v3.0 Page 26 of 33

27 3. Select a CHI Wi-Fi network. Document number v3.0 Page 27 of 33

28 4. Select Forget. If Forget is not an option, you can select Cancel. Document number v3.0 Page 28 of 33

29 5. This needs to be completed for EVERY CHI Wi-Fi network. 6. You are finished with this task. Document number v3.0 Page 29 of 33

30 Reconnecting to CHI Wi-Fi Networks Android Devices 1. Press the menu button on the device and open Settings. Document number v3.0 Page 30 of 33

31 2. Select Connections and then select Wi-Fi. Document number v3.0 Page 31 of 33

32 3. Select chistandard. Document number v3.0 Page 32 of 33

33 4. In the Identity field, enter your domain, followed by a backward slash, followed by your username (AD alias). Enter you new password in the Password field and select Connect. 5. You are finished with this task. Document number v3.0 Page 33 of 33

Using the Vita Group Citrix Portal

Using the Vita Group Citrix Portal Using the Portal Summary This document is will step you through using the Vita Group Citrix portal. This portal allows you to reset your password if it is expired, unlock