Updating Your YRDSB and Wireless Network Password on Personal Mobile Devices/Tablets/Laptops

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1 Updating Your YRDSB and Wireless Network Password on Personal Mobile Devices/Tablets/Laptops If you change your YRDSB network password and you forget to change the password on any of your mobile devices/tablets/laptops that access the YRDSB s wireless network (YRDSB A or YRDSB S) AND/OR your YRDSB , your account can be locked out for up to 30 minutes until all of your computers or devices have been updated. And even when you then enter the updated password on your device(s), if the account is locked, the device will not save your credentials. Thus it is vital that you follow the instructions below, according to your device make and model, to ensure you minimize the risk of locking your account. It is important to note that you need to change the password on ALL mobile devices/laptops that access the YRDSB s wireless network and/or your YRDSB account or you run the risk of locking your account. Short of supplying the configuration settings below to assist you with modifying your password for your YRDSB to a personal mobile device, as well as providing instructions for modifying your password to the Board s wireless, this is the extent of the YRDSB s ServiceDesk support of personal mobile devices/computers. You may need to contact your mobile provider and/or device manufacturer for further assistance. If you suspect your account is locked, you can either wait 30 minutes and try these instructions again or contact the ServiceDesk at ext. 4357, Option 7 to have them unlock your Board account. Refer to the following instructions on how to change your YRDSB password on each individual device: iphone, ipad/ipad Mini, ipod (ios) and wireless settings Android Phones & Tablets and wireless settings BlackBerry Phones & Tablets Laptops Operating systems (Windows 10/8/7, Mac OS) Forgetting wireless connection If you utilize a device not listed above, you will need to seek out further assistance from your device s manufacturer. Note that the instructions provided are for the latest versions of the mobile operating systems. Your device s settings may differ slightly if you are utilizing a different version of your operating system. Please note that the below steps are only for PERSONAL mobile devices. These steps are not necessary on a Board issued laptop joined to either the YRDSB or EDU domain. Your connection to the YRDSB s wireless network will be automatically updated with your new YRDSB password. For EACH device/tablet/laptop you use that connects to YRDSB A/YRDSB S, or accesses your YRDSB , you need to do the following to change the password on your device. 1. Forget the YRDSB Board wireless network on ALL your personal mobile devices (that either access the YRDSB s wireless network AND/OR access your YRDSB ) BEFORE changing your password. 2. Turn ON Airplane / Flight Mode on your device. 3. For any personal computer/laptop connected to the YRDSB Wireless Networks, turn OFF the wireless or enable Airplane Mode. AFTER you change your Board password via the BWW (Teachers/EAs/DECEs/Caretakers/Casual Employees) or the use of Ctrl+Alt+Del on Board issued Admin based computers (Administrative Staff) at your Board location while hard wired to a network drop (or via a docking station for laptop users), proceed with the following on each personal mobile device: 1. Under your device s Settings option, access your existing Board account set up and update the password. 2. Turn OFF Airplane / Flight Mode. 3. Re connect to the Board s wireless network. Updating Your YRDSB Password on Mobile Devices/Tablets/Laptops 1

2 iphone, ipad/ipad Mini, ipod (ios) (illustrations using ios 11) Forget the YRDSB Wireless Network and turn on Airplane Mode: Note: You will not be able to Forget YRDSB A or YRDSB S unless you are located within a Board building. 1. Click on Settings. 2. Select Wi Fi. 3. Select the symbol to the right of the YRDSB wireless network (YRDSB A or YRDSB S). 4. Select Forget this Network. 5. Click Forget when prompted. 6. Select Settings at the top left hand corner to return to the previous screen. 7. If your mobile device also has 3G or LTE capabilities you will also need to turn on Airplane Mode. Under Settings, turn ON Airplane Mode. Change the Password on your Account: 1. Click the Settings icon. 2. Select Accounts & Passwords. 3. Under Accounts, select the Account set up for YRDSB access (i.e. Exchange, YRDSB, etc.). 4. Click the arrow next to the address. 5. In the Password field, backspace the current password and enter your new password and click Done. Note that it may prompt you that it cannot verify your new password since you are in Airplane Mode. Click OK, then Done and then Save. If you experience any issues with the above, you may need to delete and recreate your Board account on your i device. Instructions can be found on the BWW at: 1. Services Information Technology Services 2. Click on I Need Help in the left hand pane and then choose Refer to the document Configuration of YRDSB on Mobile Devices Updating Your YRDSB Password on Mobile Devices/Tablets/Laptops 2

3 Reconnecting to the YRDSB Wireless Network: 1. Turn OFF Airplane Mode under Settings. 2. Under Settings, select Wi Fi. 3. Assuming you are within a Board building, select the YRDSB wireless network appropriate to you YRDSB A for YRDSB domain users, YRDSB S for Learning/EDU domain users. 4. When prompted enter your Username and NEW Password. Note, if connecting to YRDSB S, you may need to enter edu\ in front of your Username. When you are finished entering your credientials, click Join. 5. You will be prompted with a Certificate screen. Click Trust in the top right hand corner. 6. You are now connected to the YRDSB wireless network. Additional instructions on connecting to the YRDSB wireless network can be found at: 1. Services Information Technology Services 2. Click on I Need Help in the left hand pane and then choose Network 3. Refer to the document Enterprise Wireless Information (PDF) Updating Your YRDSB Password on Mobile Devices/Tablets/Laptops 3

4 Android (Phones and Tablets) (illustrations using Android version 7) Forget the YRDSB Wireless Network and turn on Airplane Mode: 1. Go to Settings. 2. Select Connections. 3. Select Wifi. 4. Hold down the Wifi network you want to forget. Click Forget network. If your device utilizes 3G or LTE, you need to also turn your ON Flight Mode: 1. Go to Settings. 2. Select Connections. 3. Slide Flight Mode to ON. Change the Password on your Account. Note that the instructions may vary depending on your Android device model and Android version: 1. Select the app. 2. Click the Menu icon in the top left hand corner. 3. Tap the Settings icon in the top right hand corner of the menu. 4. Select your YRDSB account. 5. Under Exchange Activesync Settings, select Exchange server settings. 6. Change your password and click Done. Updating Your YRDSB Password on Mobile Devices/Tablets/Laptops 4

5 Reconnecting to the YRDSB Wireless Network: 1. Go to Settings. 2. Select Connections. 3. Slide Airplane Mode to OFF. 3. Under Connections, select Wifi. 4. Assuming you are within a Board building, select the YRDSB wireless network appropriate to you YRDSB A for YRDSB domain users, YRDSB S for Learning domain users. 5. When prompted, enter your Username and NEW Password. 6. You are now connected to the YRDSB wireless network. Additional instructions on connecting to the YRDSB wireless network can be found at: 1. Services Information Technology Services 2. Click on I Need Help in the left hand pane and then choose Network 3. Refer to the document Enterprise Wireless Information (PDF) Updating Your YRDSB Password on Mobile Devices/Tablets/Laptops 5

6 Blackberry Users with BES accounts: If your Blackberry device is connected to the YRDSB Blackberry Enterprise Service (BES), your account password will be automatically updated on your Blackberry device for both access and connection to the YRDSB wireless networks. If you still experience difficulties with your Blackberry that utilizes the Blackberry Enterprise Server, please call ext. 4357, Option 3, Option 1 for further assistance. Users utilizing BIS (Blackberry Internet Server), ActiveSync (Blackberry Z10, Q10, Passport, Leap) or Android (KEYone, DTEK60/50, Priv): Within the Accounts configuration on your device, you will need to change the password in the Password field. As there are countless variations of Blackberry s with different operating systems, please refer to your device instructions for further details on changing your password. Before changing your Blackberry s account password, it is recommended that you Forget your connection to the YRDSB wireless network (YRDSB A or YRDSB S), place the device on Flight Mode and then change your account password. You will then need to turn off Flight Mode and re connect to the YRDSB wireless networks. Instructions on connecting to the YRDSB wireless network can be found at: 1. Services Information Technology Services 2. Click on I Need Help in the left hand pane and then choose Network 3. Refer to the document Enterprise Wireless Information (PDF) Updating Your YRDSB Password on Mobile Devices/Tablets/Laptops 6

7 How to Forget YRDSB A or YRDSB S on a PERSONAL Laptop It is important that if you re using a personal laptop that connects to either YRDSB A or YRDSB S, BEFORE you change your network password, you need to Forget your connection to either YRDSB A or YRDSB S, otherwise your laptop may continue to try to connect to the Board s wireless network using your old password, and lock your account. It is important to note that if you are using a Board issued laptop, due to network policies, you will be unable to Forget your connection to YRDSB A or YRDSB S. This is not an issue because your connection to the YRDSB s wireless network will be automatically updated with your new YRDSB password. The following steps on how to forget the YRDSB s wireless network assume you are already connected to either YRDSB S or YRDSB A and had followed the instructions outlined in the Enterprise Wireless Network document posted on the BWW: Services Information Technology Services. Click on I Need Help in the left hand pane and then choose Network. Refer to the document Enterprise Wireless Information (PDF). If necessary, please refer to the above document for re connecting to the Board s wireless network. Windows 10: 1. In the bottom right hand corner, click the Wireless Network icon. 2. Click Networking settings. 3. In the Network & Internet window, click Manage Wi fi Settings (on the bottom of the right hand pane). 4. Scroll to the bottom of the screen and click the appropriate YRDSB wireless network (YRDSB A or YRDSB S) and click Forget. Updating Your YRDSB Password on Mobile Devices/Tablets/Laptops 7

8 Windows 8: 1. Swipe from the right hand side and click Settings. 2. Click on the Wireless Networks button. 3. Select the appropriate wireless network (YRDSB S or YRDSB A) and choose Connect. 4. Depending on your settings, you may be prompted with one of the following: a) A dialog box to enter your credentials: Type your Board User name and new password. Click OK. You should now be able to connect to the Board s wireless network. b) A screen saying it Can t connect to this network : Click Forget network. Select the applicable wireless network again (YRDSB S or YRDSB A), choose Connect and at the prompt, enter your Board User name and new password. Click OK. If prompted, choose Connect to Continue connecting? You should now be able to connect to the Board s wireless network. Updating Your YRDSB Password on Mobile Devices/Tablets/Laptops 8

9 Windows 7: 1. Click on the Wireless Network Connection icon in the Notification area. 2. Click Open Network and Sharing Center. 3. In the left hand pane, click Manage Wireless networks. 4. Right click the appropriate Board wireless network (YRDSB S or YRDSB A) under Networks you can view, modify and reorder and choose Properties. 5. Click on the Security tab. 6. Click the Advanced settings button. 7. Click the Replace credentials button. 8. At the accompanying dialog box, enter your Board User name and new password. Then click OK three times. You should now be able to connect to the Board s wireless network. Updating Your YRDSB Password on Mobile Devices/Tablets/Laptops 9

10 Mac OS: 1. Click on the WiFi icon in the top right hand corner and at the bottom click Open Network Preferences 2. Select the Wi Fi tab (in the left hand pane) and then click Advanced. 3. Select the appropriate YRDSB Wireless Network (YRDSB A or YRDSB0S) and click on the minus sign ( ) and click Remove when prompted. 4. Click OK. Updating Your YRDSB Password on Mobile Devices/Tablets/Laptops 10