ACTIVITY TRACKING & TRACKING SERVICES...

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1 Information and FAQs for Mission Systems OVERVIEW... 1 What is Healthy Rewards?... 1 Am I eligible? Is my spouse eligible?... 1 How do I enroll?... 2 How do I invite my spouse to join?... 3 Can my spouse also earn points?... 3 NAVIGATING THE DASHBOARD... 4 What is the dashboard, and how do I use it?... 4 Why does my dial read 0 even though I previously earned points?... 5 What is the Program Catalog?... 5 How do I learn more about each available program?... 5 ACTIVITY TRACKING & TRACKING SERVICES... 6 How do I get my activity tracker and start tracking my progress?... 6 I purchased an activity tracker from the Jiff Store. When will it arrive?... 6 Which tracking devices are compatible with Jiff?... 6 How can I link my Garmin device or my Apple Watch as an activity tracker?... 6 Do I have to use a tracking device, such as a Fitbit, or can I use a tracking app to participate?... 7 If I m accessing Healthy Rewards via the web rather than on a smartphone, which activity trackers are compatible?... 7 How do I link my activity tracker? And what if I want to switch to a new tracker?... 7 Can I link more than one tracker to Healthy Rewards?... 7 My steps count doesn t seem accurate. What can I do?... 8 How often do I need to sync to ensure my steps are tracked?... 8 PROGRAMS AND POINTS... 9 Which programs can I complete to earn points? How can I earn in these programs?... 9 How many programs can I select? How do I return to the program after watching a video? When do I get points for completing an action within a program? What if the points aren t showing up? Rev. 1/3/17

2 REWARDS REDEMPTION How do I redeem my points for rewards? What rewards can I win? Can my spouse redeem points for rewards? Are my redeemed donations taxable? Do points expire? JIFF STORE What is the Jiff Store? Can I use points to buy items in the Jiff Store? What is Jiff Store Credit? What s the difference between the Jiff Store and Rewards Center? NOTIFICATIONS What are notifications? Can I turn off notifications? NEWSFEED What is the Newsfeed? Can I block certain people from seeing my posts, or send direct messages that only certain colleagues will see? TECHNICAL How does Jiff know I m a General Dynamics employee or spouse? How do I access the Jiff app from my desktop? Which mobile devices are supported by Jiff? Which web browsers are supported by Jiff? If I ve downloaded the app, can I still access the Jiff app from my computer? Will my data be in two places? How long will Jiff store my user history? Why is Jiff telling me I am offline? Why am I having trouble watching videos? PRIVACY POLICY Will General Dynamics have access to my private health information? Does my HR Manager have access to my information in the Healthy Rewards app? What about through the Newsfeed? What personal information does Jiff have access to? Do I need to sign a consent form or HIPAA release to participate in Healthy Rewards? Whom do I contact if I have concerns or questions related to the privacy of my data? Rev. 1/3/17

3 OVERVIEW What is Healthy Rewards? Healthy Rewards is your wellness incentive program. Healthy Rewards is powered by Jiff, and encourages healthy behaviors that YOU choose. Through the app and website, Jiff recommends wellness programs tailored to your goals, empowering you to manage your health and earn your wellness incentive all in a simple, mobile one-stop-shop. Discover fun, easy ways to earn points towards your annual wellness goals. Whether it s taking 5,000+ steps per day, completing your health screenings or participating in General Dynamics Healthy Partners programs, you ll find lots of ways to earn points. Healthy Rewards seamlessly integrates with most wearable activity trackers such as Fitbit, Garmin and Apple Watch, and with free smartphone apps. Engage with (and cheer on!) colleagues through in-app social networking and company-wide challenges. Your spouse can join, too! Healthy Rewards offers a customizable way for people to connect to their health goals with lots of encouragement, rewards and fun along the way! Healthy Rewards launches on January 3, 2017 for General Dynamics Mission Systems employees and their spouses who are enrolled in a medical plan, except those enrolled in Aetna Global. Am I eligible? Is my spouse eligible? Beginning January 3, 2017, General Dynamics Mission Systems employees and their spouses who are enrolled in a medical plan, except those enrolled in Aetna Global, are eligible to participate in Healthy Rewards. Some program incentives and resources available within Healthy Rewards may be restricted to employees only. Please see PROGRAMS AND POINTS for more information. Your Jiff account will remain active for as long as you are an active employee of General Dynamics (or the spouse of an active General Dynamics employee) and are enrolled in eligible medical coverage. Healthy Rewards FAQs / Mission Systems 1

4 How do I enroll? Get started in 3 easy steps: 1 Download the free Jiff Health Benefits app 2 Activate 3 Link Don t have a smartphone? Use the web version at your account Use the token wellness to activate your Jiff account, then enter your preferred address and choose a password. On the next screen, verify your identity with your last name and date of birth (MM-DD-YYYY). If you are an employee, you can invite your spouse by selecting the Spouse button on the Healthy Rewards dashboard after you have successfully activated your account. your tracker Many programs require an activity tracker. To link yours, follow the in-app instructions. Don t have a tracker? Purchase one in the Jiff Store or download a free tracking application to your smartphone. Don t have a smartphone? Activate your account on the web at General Dynamics will not have access to any individual personal data. For more information, read Jiff s privacy policy here: Healthy Rewards FAQs / Mission Systems 2

5 How do I invite my spouse to join? You invite your spouse from within the Jiff app. Click on the spouse s name in the toggle on the Healthy Rewards dashboard to send your spouse an invitation to join. Your spouse will need to activate a Jiff account using the token wellness. On the next screen, your spouse will verify their identity by entering their last name and date of birth. Can my spouse also earn points? Once their account is activated, your spouse can earn points in the Healthy Rewards program. Any points your spouse earns in a given program will be added to a pool of points shared between the two of you. Certain program incentives and resources within Healthy Rewards are available to employees only. For example, spouses cannot redeem points in the Rewards Center. Refer to PROGRAMS AND POINTS for more information about spouse eligibility. Healthy Rewards FAQs / Mission Systems 3

6 NAVIGATING THE DASHBOARD What is the dashboard, and how do I use it? The dashboard is the first screen you will see when logging into Healthy Rewards, after you have already activated your account. Prominently displayed are the number of points you ve earned this month. Touch the left arrow to see previous months and the right arrow to see cumulative points. The default dial will always pull up as the current month and display points earned for that month. Click on the dial to see which activities earned you points. Scroll down to see a list of the programs you ve enrolled in. Touch + Add Program to enroll in other programs. You earn points by achieving goals or milestones within each program. If you click on a program, you will see the number of points you ve earned so far and possible actions you can take to earn more points. The maximum points you can earn varies by program. Healthy Rewards FAQs / Mission Systems 4

7 Why does my dial read 0 even though I previously earned points? The dial will always display points earned for the current month. It will always read 0 on the first day of the month unless you complete an action or earn points by tracking your activity that day. To see the points you have earned since starting Healthy Rewards, use the arrow to the right of the dial. What is the Program Catalog? The Program Catalog lists all the programs you re eligible for, provides details about them and lets you enroll. You can access it by navigating to the More menu and selecting Program Catalog. You will see three sections: Based on Your Interests are recommended according to the goals you selected when activating your account. Auto Enrolled were programs pre-selected by your employer. Additional Programs are all other programs you re eligible to enroll in. How do I learn more about each available program? Click Details to read about each program and how to earn points. You must exit back to your dashboard to enter a program. You cannot enter a program from the Program Catalog or Details page. Healthy Rewards FAQs / Mission Systems 5

8 ACTIVITY TRACKING & TRACKING SERVICES How do I get my activity tracker and start tracking my progress? Several programs in Healthy Rewards will require the use of an activity tracker such as Fitbit, Garmin or Apple Watch. You can use a tracker you already own or purchase one through the Jiff Store. The Jiff Store offers several tracking devices at discounted prices. To access the Jiff Store from inside Healthy Rewards, click on the More menu and select Jiff Store. If you don t want to purchase a tracking device, you can download a free tracking app through the Jiff Store. I purchased an activity tracker from the Jiff Store. When will it arrive? Shipping times may vary depending on the manufacturer. Orders are processed and usually shipped within 24 hours. You should receive your tracker within 7 to 10 business days. For more information, please visit the Jiff Help Center. Which tracking devices are compatible with Jiff? For the most up-to-date information, visit the Jiff Help Center. We support activity tracking devices including: Fitbit Blaze, Fitbit Alta, Fitbit Charge HR and Fitbit Charge, Fitbit Surge, Fitbit Flex2 and Fitbit Flex, Fitbit One, Fitbit Zip, Fitbug Orb, Misfit Shine, Misfit Flash, Withings Pulse O2 and Withings Activite Pop. Garmin devices (Garmin Viviko, Garmin Vivofit 2, Garmin Vivosmart HR, Garmin Vivoactive, Garmin Forerunner 235) and the Apple Watch are currently compatible with the Apple HealthKit app to track steps. While not all these devices are featured in the Jiff Store, any device manufactured by Fitbit, Garmin, Misfit or Withings will link directly to Jiff. Supported activity tracking apps include: Fitbit App, MyFitnessPal (available only for iphone, and for activity tracking), MyDietician (food tracking only), CaloryGuard (food tracking only), Calorie Counter by FatSecret (food tracking only), Apple HealthKit (steps and sleep tracking only) and the Moves App (steps only). How can I link my Garmin device or my Apple Watch as an activity tracker? To use your Garmin or Apple Watch for Healthy Rewards, you must first link your Garmin or Apple Watch to either the Apple HealthKit app (ios only) or the Google Fit app (Android only). Once you have connected your Garmin or Apple Watch to either Apple HealthKit or Google Fit, you can then link Apple HealthKit or Google Fit as an activity tracking app to Healthy Rewards. Any steps recorded by your Garmin or Apple Watch will be synced for the Healthy Rewards activity tracking programs. Healthy Rewards FAQs / Mission Systems 6

9 Do I have to use a tracking device, such as a Fitbit, or can I use a tracking app to participate? You can use an activity tracking device or a free tracking app. Here is a list of compatible free tracking apps. If I m accessing Healthy Rewards via the web rather than on a smartphone, which activity trackers are compatible? Fitbit and Garmin devices are Jiff-compatible trackers that can sync to their respective tracker services via desktop. This syncing occurs through a USB dongle that comes with the Fitbit or Garmin device. For more information, visit the Jiff Help Center. How do I link my activity tracker? And what if I want to switch to a new tracker? To link a new tracker or update your currently linked trackers, navigate to the More menu in the bottom right of the app and select My Profile & Settings. Under My Linked Services click on Activity Tracker to link a new tracker or update your trackers. Click here for additional details on how to connect your tracking device to Jiff. Support details for particular trackers can be found in the Jiff Help Center: Setting up Apple HealthKit (For linking Apple Watch or Garmin) Setting up Misfit Setting up Fitbit Setting up Moves Once you ve successfully linked your tracker, you ll begin to accrue points for goals met or milestones achieved. Points will automatically be added to your Steps Tracking program and your Healthy Rewards dashboard once your tracker service recognizes 4,000+ steps in a day and your tracker syncs to Jiff. If you have any trouble linking your tracker, visit the Jiff Help Center or Jiff Support at support@jiff.com. Can I link more than one tracker to Healthy Rewards? Yes, you can link one tracking device of your choice for each program. For example, you could link your Garmin for steps tracking and your Fitbit to track your sleep. If you have more than one tracker linked for steps tracking, you ll only receive steps credit for the tracker with the highest steps count. Visit the Help Center for more information about linking multiple trackers. Healthy Rewards FAQs / Mission Systems 7

10 My steps count doesn t seem accurate. What can I do? First, make sure you ve synced your activity tracker to its tracking app. For example, if you are using a Fitbit, you may have to manually open your Fitbit app and hit the Sync button to accurately record your steps. Once your steps are updated in your Fitbit account, Jiff will automatically pull them from Fitbit into the Jiff app. Jiff will automatically sync with your tracker service at least once per day. Keep in mind, the data that Jiff syncs with will only be as up-to-date as your most recent sync with your tracking service account. It may take a few minutes for the Jiff app to update your steps. For more information, visit the Jiff Help Center. How often do I need to sync to ensure my steps are tracked? It is best (and recommended) to sync your steps once daily. To ensure that your steps are up-to-date, your activity tracker must first be synced with your activity tracking service. Then, open the Jiff app to sync the steps from your tracking service. Healthy Rewards FAQs / Mission Systems 8

11 PROGRAMS AND POINTS Healthy Rewards programs let you and your spouse earn points for completing everyday activities and focusing on activities that you choose. You may redeem points for prizes and sweepstakes. Which programs can I complete to earn points? How can I earn in these programs? Below are the programs offered within Healthy Rewards for your Business Unit. Please note that eligibility for certain programs depend on the medical plan you are enrolled in. How to Link Tracker Linking a fitness tracker is the first step to start earning points with the Steps, Food, and Sleep Tracking programs. Watch a video from Jiff to learn how to link your tracker. Who is eligible? Employees and covered spouses enrolled in a medical plan, except those enrolled in Aetna Global. Earn 25 points for watching a video tutorial. Step Tracking With the Step Tracking program, you ll earn points every day for tracking steps with an activity tracker or a free step-tracking app all available from the Jiff Store. Who is eligible? Employees and covered spouses enrolled in a medical plan, except those enrolled in Aetna Global. Earn points based on how many steps you take each day: 4,000 steps = 4 points 7,000 steps = 7 points 10,000 steps = 10 points You must sync your steps to your tracker's service within 14 days for those steps to count towards points. List of compatible activity trackers: Healthy Rewards FAQs / Mission Systems 9

12 Food Tracking Earn points every day for logging what you eat. Who is eligible? Employees and covered spouses enrolled in a medical plan, except those enrolled in Aetna Global. Earn 10 points every day for logging what you eat. Record what you eat within 14 days. Each day must include a minimum of 800 calories to earn points. List of compatible food trackers and apps: Sleep Tracking Earn points every day for tracking your sleep Who is eligible? Employees and covered spouses enrolled in a medical plan, except those enrolled in Aetna Global. Earn 5 points every night you track your sleep. Record your sleep within 14 days. You must track at least 2 continuous hours of sleep each night to earn points. List of compatible sleep trackers: Trackers-work-with-Jiff Biometrics Take the first step toward improving your health. Complete your biometric screening through Provant to earn your reward plus 10 points into your account. Who is eligible? Salaried employees and their spouses enrolled in a medical plan, except those enrolled in Aetna Global. How can I earn my reward? If you are an employee, you can complete your biometrics screening to receive a prepaid electronic $100 Visa gift card. The gift card will be sent to your Healthy Rewards registered address. Please allow 1 to 2 weeks after completing your screening for delivery. How can my spouse earn his/her reward? Spouses will receive 500 points in lieu of a Visa gift card for completing their biometrics screening. What if I already completed my biometrics screening before activating Healthy Rewards? If you are an employee, you will automatically receive an electronic Visa gift card to your Healthy Rewards registered address once you have activated a Healthy Rewards account. Please allow 3 to 5 days after activating Healthy Rewards to receive your gift card. Healthy Rewards FAQs / Mission Systems 10

13 MDLIVE Skip the waiting room! MDLIVE gives you access to a network of doctors, wherever you are, 24/7. Consults for physical or behavioral health issues can be performed over the phone or video conference via the MDLIVE app. Who is eligible? Employees and covered spouses under the Blue Cross Blue Shield Alabama, Cigna and United Healthcare medical plans. Earn 25 points for watching a video to learn about MDLIVE. Earn 100 points for downloading the MDLIVE app. Healthcare Bluebook The quality of available healthcare can vary, and pricier doesn t always mean better. Healthcare Bluebook lets you search and find the best care at a fair price. Become a smart healthcare shopper now! Who is eligible? Employees and covered spouses under the Blue Cross Blue Shield Alabama, Cigna and United Healthcare medical plans. Earn 25 points for watching a video from Healthcare Bluebook s video library. Earn 300 points for completing a Scavenger Hunt. Earn 10 points for completing a search in the Healthcare Bluebook app. Ovia Pregnancy Ovia Pregnancy is the world s most advanced and personalized smart pregnancy tracker. The program uses data-driven science to deliver daily articles and personalized feedback on your pregnancy, as well as real-time health alerts. Who is eligible? Female employees and female covered spouses enrolled in a medical plan, except Aetna Global. Earn 100 points for creating an account. Earn 5 points every day you track your pregnancy. Ovia Fertility Ovia Fertility is an app that helps users conceive up to 3 times faster than the national average. Monitor your health, track your fertility, and get customized predictions as you track your cycle. Who is eligible? Female employees and female covered spouses enrolled in a medical plan, except Aetna Global. Earn 100 points for creating an account. Earn 5 points for each day you track your pregnancy. Healthy Rewards FAQs / Mission Systems 11

14 Grand Rounds Get support for you or your dependent about a diagnosis or treatment, a second opinion from a world-leading expert, or help deciding if surgery is right for you. Who is eligible? Employees and covered spouses enrolled in a medical plan, except Aetna Global. Earn 25 points for watching a video to learn more. Earn 100 points for downloading the Grand Rounds app. Hello Heart Hello Heart allows you to track and understand your blood pressure, making it simple to understand the numbers all from the privacy of your own phone! By signing up for Hello Heart, you commit to monitoring your blood pressure on an ongoing basis. Who is eligible? Employees and covered spouses enrolled in a medical plan, except those enrolled in Aetna Global, are eligible to apply for Hello Heart. 1 Earn 25 points for watching a video to learn more. Earn 50 points for assessing your risk. Earn 10 points each day you track your blood pressure. Omada With Omada you ll learn simple steps to eat better, increase activity, and strengthen healthy habits. On average, users lose more than 10 pounds and reduce their risk for diabetes and heart disease. Who is eligible? Employees and covered spouses enrolled in a medical plan, except those enrolled in Aetna Global, are eligible to apply for Omada. 2 Earn 25 points for watching a video to learn more. Earn 100 points for applying for Omada. 1 Eligibility for the Hello Heart program is determined by a brief assessment. Based on the results, you ll know whether Hello Heart is the right program for you. 2 Eligibility for the Omada program is determined by a brief assessment of your risk for developing diabetes or heart disease. Based on the results, you ll know whether Omada is the right program for you. Healthy Rewards FAQs / Mission Systems 12

15 Mission: Wellness General Dynamics Mission Systems is pleased to offer Healthy Rewards points for engaging in a variety of healthy activities. Choose what you do and how you earn! Who is eligible? Employees and covered spouses enrolled in a medical plan, except those enrolled in Aetna Global. Earn points for self-reporting on your completion of each healthy activity. Please see the description of each activity inside your Healthy Activities program for more information. How many programs can I select? You may choose to participate in as many programs as you wish. New programs may be added to Healthy Rewards periodically. Once you have enrolled in a program, you will not be able to un-enroll, however you may stop participating in any program(s) at any time. How do I return to the program after watching a video? Smartphone: After watching the video, use your phone s back button to return to the program s Watch a Video page. Computer web browser: After watching the video, use your web browser s back button to return to the program s Watch a Video page. When do I get points for completing an action within a program? It depends on the action you ve completed. Refer to the instructional text for each action and expected timeframes for receiving points. If no waiting time is noted, you should receive your points immediately after completing the action. What if the points aren t showing up? After completing actions within a program, you must refresh the program to see your points. You can do this by exiting the program back to the dashboard and re-entering the program. Or, leave the dashboard and come back to it. If you still do not see points upon exiting and re-entering the program or refreshing the dashboard, please contact Jiff Support at support@jiff.com. Healthy Rewards FAQs / Mission Systems 13

16 REWARDS REDEMPTION How do I redeem my points for rewards? What rewards can I win? Visit the Rewards Center in the Jiff app for a list of the rewards available. Salaried employees are be eligible to exchange points for gift cards and/or sweepstakes entry tickets. We will draw sweepstakes winners and add new rewards ongoing. All rewards in the Jiff Rewards Center are taxable. Can my spouse redeem points for rewards? Items and sweepstakes entries offered in the Rewards Center can only be redeemed by employees. Spouses can still earn points and apply them to an employee s total points count. Are my redeemed donations taxable? If you redeem points for donations in the Rewards Center, your donation is taxable. However, you can submit these donations for a tax deduction when filing your taxes. After redeeming a donation, you will receive an confirmation to your Healthy Rewards registered address. Please save this to use as a receipt of your donation when filing your taxes. Do points expire? Your points will rollover each quarter and accumulate throughout the year. However, they will expire on December 15 of each calendar year. Healthy Rewards FAQs / Mission Systems 14

17 JIFF STORE What is the Jiff Store? To access the Jiff Store within Healthy Rewards, go to the More menu and click on Jiff Store. The Jiff Store is where you can purchase Healthy Rewards compatible activity trackers and download compatible free tracking apps. You can also purchase other fitness-related items. Can I use points to buy items in the Jiff Store? Points cannot be exchanged directly for items in the Jiff Store, but you can redeem points in the Rewards Center for Jiff Store Credit, which you can then use to make a purchase. You can also use a credit card to buy items in the Jiff Store. What is Jiff Store Credit? Jiff Store Credit is a monetary credit amount that you can apply towards items in the Jiff Store. If you have Store Credit, you will see all items in the Jiff Store at a discounted price after subtracting the credit. You can redeem points for Jiff Store Credit in the Rewards Center. What s the difference between the Jiff Store and Rewards Center? You can access the Jiff Store and Rewards Center through the Jiff app. The Jiff Store is where you can download free tracking apps or purchase tracking devices and other fitness-related items. You can buy items in the Jiff Store items using Jiff Store Credit or with a credit card. The Jiff Rewards Center is where you redeem points earned from participating in the Jiff programs for gift cards and sweepstakes entries. NOTIFICATIONS What are notifications? Notifications are system-generated messages that remind you to sync your steps, record your food, monitor your sleep, etc. If you see a red number on top of the Notifications menu button, click on the Notifications button to read your messages. Can I turn off notifications? You cannot turn off notifications from appearing within the Healthy Rewards Jiff app but you can edit your phone s settings to turn off pop-up notifications on your phone. Healthy Rewards FAQs / Mission Systems 15

18 NEWSFEED What is the Newsfeed? Click on the Newsfeed button in your Healthy Rewards navigation bar to access the Newsfeed. The Newsfeed lets you connect with coworkers using Healthy Rewards by posting and reading messages and images, similar to other social media newsfeeds. You can choose what you see in the Newsfeed by changing the filter option at the top of the Newsfeed page. The default option is the Public option, which allows you to read posts submitted by everyone enrolled in Healthy Rewards. Can I block certain people from seeing my posts, or send direct messages that only certain colleagues will see? At this time, you cannot filter Newsfeed posts by individuals. Any post you write will be visible to all Newsfeed readers. TECHNICAL How does Jiff know I m a General Dynamics employee or spouse? When creating your account, the Jiff token code, wellness, will verify your General Dynamics affiliation. How do I access the Jiff app from my desktop? Access the Jiff desktop version through a web browser at: app.jiff.com Which mobile devices are supported by Jiff? Supported mobile devices include ios 7.0+ and Android Although we support Jiff on Android 2.3 devices, we recommend users with Android 2.3 phones use their desktop browser for the best experience. Which web browsers are supported by Jiff? Supported web browsers include Firefox 42+, Chrome 46+, Safari and Internet Explorer 11+. Jiff does not work with Internet Explorer version 10 or below. Healthy Rewards FAQs / Mission Systems 16

19 If I ve downloaded the app, can I still access the Jiff app from my computer? Will my data be in two places? Yes, you can use the app and website simultaneously. The data is always in the cloud, so the app and the website retrieve the latest information when the app is opened or the site is loaded. The data will be cached in two places; however, if you close the app or log out of the app or website, the cached data will be removed from the device and the computer. Reopening the app or logging back into the website will pull the data back into the app or the website. How long will Jiff store my user history? Your progress in Healthy Rewards is recorded monthly, starting from the day you joined. You can retrieve your information going all the way back to your start date. Why is Jiff telling me I am offline? If you receive a message about being offline while inside Healthy Rewards, check if your phone/computer is still connected to the internet and if your phone has data reception. Why am I having trouble watching videos? If you re accessing Jiff through Internet Explorer you may have trouble viewing videos. Try using a different web browser, such as Chrome, Safari or Firefox. Healthy Rewards FAQs / Mission Systems 17

20 PRIVACY POLICY Will General Dynamics have access to my private health information? No. General Dynamics has selected certain vendors who may receive or generate your protected health information (PHI). The vendors hold that information in strict confidence. General Dynamics may receive aggregate statistical information about Healthy Rewards participants to help them better understand their insured population and how best to grow the program, but all information will be de-identified first. Does my HR Manager have access to my information in the Healthy Rewards app? No. No one at General Dynamics not your manager, nor anyone in HR or in leadership has access to your protected health information (PHI). Your data is kept strictly confidential and is protected to the full extent required by law. What about through the Newsfeed? Unless you choose to share posts via the Newsfeed feature, no one else will see any of your results or data. What personal information does Jiff have access to? Please read Jiff s privacy policy here. Do I need to sign a consent form or HIPAA release to participate in Healthy Rewards? You are not required to sign a HIPAA release form because no individual protected health information (PHI) is released to General Dynamics for this program. Your consent for the biometrics screening will be obtained by your clinician during your appointment, because the clinician will be performing the screening and processing PHI as defined by HIPAA. Whom do I contact if I have concerns or questions related to the privacy of my data? Please contact Jiff User Support at support@jiff.com. HELP! I HAVE A TECHNICAL ISSUE If you have any questions about the Jiff app, please contact us at: 1. Jiff Help Center 2. support@jiff.com (Recommended for fastest response time. Please tell us which Business Unit you are a part of when initially writing in.) 3. Call , 5 a.m. to 6 p.m. Pacific Standard Time; 8 a.m. to 9 p.m. Eastern Standard Time. Healthy Rewards FAQs / Mission Systems 18