myabl FonePay USER GUIDE v1.4 An extension of myabl Digital Banking app to simplify your payment experience! Copyrights 2018 Allied Bank Limited

Transcription

1 myabl FonePay USER GUIDE v1.4 An extension of myabl Digital Banking app to simplify your payment experience! Disclaimer: Every care has been taken by Allied Bank Limited to ensure that this User Guide is accurate when published; Allied Bank Limited disclaims liability for any inaccuracies or omissions that may have occurred. Information in this User Guide is subject to change without notice and does not represent a commitment on the part of Allied Bank Limited. Allied Bank Limited assumes no responsibility for any inaccuracies that may be contained in this User Guide. Allied Bank Limited makes no commitment to update or keep current the information in this User Guide and reserves the right to make improvements to this User Guide and/or to the products described in this User Guide, at any time without notice. Copyrights 2018 Allied Bank Limited

2 Table of Contents Introduction... 3 Registration & Login... 4 Device Update... 5 Home Screen... 6 Biometric Login... 7 Register for Biometric Login... 7 Login with Biometric Authentication... 9 Enable/Disable Biometric Login... 9 My Accounts Link Account Set Default Account Delink Account Transaction History Retail/QR Payments Buy evouchers Buy etickets Bus Ticket Movie Ticket Event Ticket Ticket Cancellation Nearby Merchants Left Drawer/Hamburger Settings Tour Terms & FAQs Contact Us Transaction Limit

3 Introduction myabl FonePay is Allied Bank s mobile payment app, an extension of myabl Digital Banking which is exclusively designed to simplify payment experience for myabl users. Allied Bank has launched this app in collaboration with a third party FonePay. myabl FonePay is offered to make payment process convenient for users so they can pay anywhere and at any time with their mobile phones. It allows myabl Digital Banking users to securely and seamlessly purchase products or services directly from their Allied Bank accounts without carrying cash or cards. With myabl FonePay users can pay at their favorite merchants by just scanning the Masterpass QR code. It allows users to buy evouchers of their favorite global brands including Netflix, itunes, Minecraft, Steam, Hulu, Amazon, etc. and pay for bus, movie or event tickets by using advance feature for seat selection while booking for a movie or bus. 3

4 Registration & Login If you are myabl Digital Banking user, then you are already registered for myabl FonePay app. Use the same myabl Digital Banking credentials i.e. Username and Password to log in to the app. However, if you are not yet registered for myabl Digital Banking, please download myabl Android or ios App or visit for registration. Login SMS Login Screen After successful login, you will receive following SMS from 9080 or 9225 on your registered mobile number. SMS Dear [Customer Name], You have just logged on to myabl Digital Banking on [Mar :32:59]. For any assistance, call

5 Device Update As an enhanced security feature, myabl FonePay app registers the Device ID of your smartphone with your profile at the time of first login. In case, if you log in from a different smartphone, the device ID of the smartphone will be compared with the one registered with your profile. If there is a mismatch a six digits One Time PIN (OTP) will be sent to your registered mobile number or address. Enter the OTP as shown in the popup below to authenticate yourself and log in using a new mobile device. Device Update Popup OTP SMS/ For (One Time PIN) OTP, you will receive following SMS or on your registered mobile number or address. You will receive the same for all features or transactions where OTP authentication is required. SMS 5

6 OTP [000000] of myabl FonePay has been generated on [28/02/ :15PM]. If you have not requested this, please immediately call Subject: myabl FonePay OTP Alert Dear [Customer Name], An OTP [000000] of myabl FonePay has been generated on [31 Jan, 2018 at 04:15 PM]. This is a One Time PIN and is valid for 5 minutes. Please do not share this with anyone. Yours sincerely, Allied Bank Limited This is a system generated , please do not reply to it. For any assistance, please contact Allied Phone Banking at Home Screen After successful login, you will land on Home Screen. You can always logout using the button available at top right corner of the screen. Home Screen 6

7 Biometric Login Both Android and ios users with fingerprint reader on their smartphones can avail this feature by simply authenticating through biometrics without entering User ID and Password. Register for Biometric Login First, you must get yourself registered for biometric login. Use Fingerprint (Android) / Touch ID (ios) option on the Login screen. As show below, enter User ID and Password, accept Terms, and Conditions and press LOGIN button to proceed with registration for biometric. Biometric Login Registration (Android) Biometric Login Registration (ios) 7

8 After successful authentication, a popup will appear asking to enable the Fingerprint/Touch ID on the device as in the screens below. Press ENABLE button to activate biometric login feature. Enable Biometric (Android) Enable Biometric (ios) Once biometric login is enabled, the app will ask to log in by placing the fingertip on the scanner/home button of the device. Biometric Login (Android) Biometric Login (ios) 8

9 Login with Biometric Authentication If you are already registered for biometric login, then a popup will appear on the login screen asking to place your fingertip on the scanner/home button of the device. If you tap cancel on the fingerprint/touch ID prompt, you can still login using your User ID and Password. Biometric Login (Android) Biometric Login (ios) Biometric Configuration Enable/Disable Biometric Login You can enable or disable biometric login from Settings option as shown in the Biometric Configuration screen above. Settings option is available in the left drawer/hamburger of the app. 9

10 My Accounts On the Home screen, use Accounts option or horizontally swipe to navigate to the Accounts screen as shown below. Select My Linked Accounts option to view, link or delink your Allied Bank accounts. Accounts Screen My Linked Accounts Screen Link Account Use Link Account option on My Linked Accounts screen to link an account. Select an account from the list of your accounts fetched from the system. Enter 6 digits OTP received on your registered mobile number or address. On successful verification of the OTP, your account will be linked to myabl FonePay app. 10

11 Select Account Screen OTP Popup Alert NotificationPopup Set Default Account On My Linked Accounts screen, the account with check mark ( ) on the right top corner represents the default account. To set another account as default, use Make Default option. An alert popup will appear, acknowledge it to set your desired default account. My Linked Accounts Screen Confirmation Popup Default Account Updated 11

12 Delink Account To delink an account, use Delink option available with accounts linked. Acknowledge the confirmation popup and enter 6 digits OTP received on your registered mobile number or address. My Linked Accounts Screen Confirmation Popup On successful verification of the OTP, your account will be delinked from myabl FonePay app. Please note you cannot delink a default account if you have only one account. OTP Popup Alert NotificationPopup 12

13 Transaction History On Accounts Menu screen, select Transaction History option to view the last ten transactions. Accounts Menu Screen Transaction History Screen 13

14 Retail/QR Payments To pay at a merchant location, use Pay with masterpass option on the Home screen. You can pay either by scanning the QR code or by entering the Merchant ID. To enter Merchant ID, use input option available on the top right corner of the Scan QR screen. Home Screen Scan QR Screen Input Merchant ID Screen Next, enter the amount in the Transaction Amount popup and proceed to select an account to pay. Transaction Amount Popup Select Account Screen 14

15 Confirm transaction details on the Confirmation screen and proceed to enter 6 digits OTP received on your registered mobile number or ID. Confirmation Screen (Scroll Up) Confirmation Screen (Sroll Down) OTP Popup On successful verification of the OTP, your transaction will be processed. You will receive transaction success notification with receipt. Transaction Success Notification Transaction Receipt (Scroll Up) Transaction Receipt (Scroll Down) 15

16 Transaction Notification SMS/ On successful transaction, you will receive following SMS/ on your registered Mobile number/ ID. SMS myabl FonePay Retail Payment at [Merchant Name], Rs.[00,000.00] made from A/c:[1111****111111] on [28/02/ :15PM] TID:[ ] Tel: Subject: myabl FonePay Transaction Receipt Dear [Customer Name], This is to inform you that myabl FonePay Retail Payment of Rs. [00,000.00] has been made successfully from Account [1111****111111] on [31 Jan, 2018 at 11:05 AM]. Transaction details are as follows: Type: Retail Payment Merchant: [Merchant Name] Transaction Reference: [ ] Yours sincerely, Allied Bank Limited This is a system generated , please do not reply to it. For any assistance, please contact Allied Phone Banking at Transaction Cancellation Retail/QR Payments transaction cannot be cancelled once order is successfully placed or processed. 16

17 Buy evouchers Using this feature, you can purchase Vouchers for different digital products such as Netflix, itunes, Minecraft, Steam, Hulu, Amazon, etc. Select Buy evouchers option from Home screen and select desired digital product from the evouchers screen. Home Screen evouchers Screen Next, select country and amount from the dropdowns and proceed to select an account to pay. Transaction Amount Select Account Screen 17

18 Confirm transaction details on the Confirmation screen and proceed to enter 6 digits OTP received on your registered mobile number or address. Confirmation Screen OTP Popup On successful verification of the OTP, your transaction will be processed. You will receive transaction success notification with receipt. Transaction Success Notification Transaction Receipt (Scroll Up) Transaction Receipt (Scroll Down) 18

19 Transaction Notification SMS/ On successful transaction, you will receive following SMS/ on your registered Mobile number/ ID. SMS myabl FonePay [evoucher] Payment of Rs. [00,000.00] made from A/c:[1111****111111] on [28/02/ :15PM] TID:[ ] Voucher No:[ ] Tel: Subject: myabl FonePay Transaction Receipt Dear [Customer Name], This is to inform you that myabl FonePay payment of Rs. [00,000.00] has been made successfully from account [1111****111111] on [31 Jan, 2018 at 11:05 AM]. Transaction details are as follows: Merchant: FonePay Type: [evoucher Name] Transaction Reference: [ ] Voucher No: [ ] Yours sincerely, Allied Bank Limited This is a system generated , please do not reply to it. For any assistance, please contact Allied Phone Banking at Transaction Cancellation evouchers transaction cannot be cancelled once order is successfully placed or processed. 19

20 Buy etickets Using this feature, you can book and pay for bus, movie and event tickets. Select Buy etickets option from Home screen to navigate to etickets screen. You can view and select from the following ticketing options available. Bus Ticket Movie Ticket Event Ticket Home Screen etickets Screen 20

21 Bus Ticket Select Bus Ticket option from the etickets screen to navigate to Travel Companies screen. Select the company with which you want to travel. On the next screen, select Departure and Arrival cities. Further select Departure Date and Time and number of Seats required. Travel Companies Screen Cities Selection Screen Date/Time/Seat Selection Use advance seat selection feature on next screen to book your desired seats. Seat Selection Screen (Scroll Up) Seat Selection Screen (Sroll Down) 21

22 On the next screen, enter or confirm your personal information and proceed next to select an account to pay. Personal Details Screen Select Account Screen Confirm booking and transaction details on the Confirmation screen and proceed to enter 6 digits OTP received on your registered mobile number or ID. Confirmation Screen (Scroll Up) Confirmation Screen (Scroll Down) OTP Popup 22

23 On successful verification of the OTP, your transaction will be processed. You will receive transaction success notification with receipt as shown in the screens below. Transaction Success Notification Transaction Receipt (Scroll Up) Transaction Receipt (Scroll Down) Transaction Notification SMS/ On successful transaction, you will receive following SMS/ on your registered Mobile number/ ID. SMS myabl FonePay Bus Ticket Payment of Rs. [00,000.00] made from A/c:[1111****111111] on [28/02/ :15PM TID:[ ] Booking ID:[BKM-1234] Tel: Subject: myabl FonePay Transaction Receipt Dear [Customer Name], This is to inform you that myabl FonePay payment of Rs. [00,000.00] has been made successfully from account [1111****111111] on [31 Jan, 2018 at 11:05 AM. Transaction details are as follows: Type: Bus Ticket Merchant: Bookme Transaction Reference: [ ] Booking ID: [BKM-1234] Yours sincerely, Allied Bank Limited This is a system generated , please do not reply to it. For any assistance, please contact Allied Phone Banking at

24 On reaching the bus terminal, visit ticketing office and inform representative of confirmed booking and payment by showing your BID/Booking ID received in SMS/ . After verification, the representative will provide you physical tickets to onboard the bus. 24

25 Movie Ticket Select Movie Ticket option from the etickets screen to navigate to Movies screen. Select the movie which you want to watch and view its details. Movies Screen Movie Details Screen (Scroll Down) Movie Details Screen (Scroll Up) On the next screen, select your City, Cinema, Date, Time and number of seats and proceed further. Use advance seat selection feature on next screen to book your desired seats. City/Cinema/Date/Time Selection Seat Selection Screen (Swipe Left & Right) 25

26 On next screen, enter or confirm your personal information and proceed next to select an account to pay. Personal Details Screen Select Account Screen Confirm booking and transaction details on the Confirmation screen and proceed to enter 6 digits OTP received on your registered mobile number or ID. Confirmation Screen (Scroll Up) Confirmation Screen (Scroll Down) OTP Popup On successful verification of the OTP, your transaction will process. You will receive transaction success notification with receipt as shown in the screens below. 26

27 Transaction Success Notification Transaction Receipt (Scroll Up) Transaction Receipt (Scroll Down) Transaction Notification SMS/ On successful transaction, you will receive following SMS/ on your registered mobile number/ address. SMS myabl FonePay Movie Ticket Payment of Rs.[00,000.00] made from A/c:[1111****111111] on [28/02/ :15PM] TID:[ ] Booking ID:[BKM-1234] Tel: Subject: myabl FonePay Transaction Receipt Dear [Customer Name], This is to inform you that myabl FonePay payment of Rs. [00,000.00] has been made successfully from account [1111****111111] on [31 Jan, 2018 at 11:05 AM]. Transaction details are as follows: Type: Movie Ticket Merchant: Bookme Transaction Reference: [ ] Booking ID: [BKM-1234] Yours sincerely, Allied Bank Limited This is a system generated , please do not reply to it. For any assistance, please contact Allied Phone Banking at On reaching cinema, visit ticketing office and inform representative of confirmed booking and payment by showing your BID/Booking ID received in SMS/ . After verification, the representative will provide you physical tickets to watch the movie. 27

28 Event Ticket Select Event Ticket option from the etickets screen to navigate to Events screen. Select the event which you want to attend and view its details. Events Screen Event Details Screen (Scroll Down) Event Details Screen (Scroll Up) On the next screen, select your City, Date, Amount and number of Passes and proceed further. Next, enter or confirm your Personal information and proceed next to select an account to pay. City/Date/Amount/Passes Selection Personal Details Screen Select Account Screen 28

29 Confirm booking and transaction details on the Confirmation screen and proceed to enter 6 digits OTP received on your registered mobile number or ID. Confirmation Screen (Scroll Up) Confirmation Screen (Scroll Down) OTP Popup On successful verification of the OTP, your transaction will process. You will receive transaction success notification with receipt as shown in the screens below. Transaction Success Notification Transaction Receipt (Scroll Up) Transaction Receipt (Scroll Down) 29

30 Transaction Notification SMS/ On successful transaction, you will receive following SMS/ on your registered Mobile number/ ID. SMS myabl FonePay Event Ticket Payment of Rs. [00,000.00] made from A/c:[1111****111111] on [28/02/ :15PM TID:[ ] Booking ID:[BKM-1234] Tel: Subject: myabl FonePay Transaction Receipt Dear [Customer Name], This is to inform you that myabl FonePay payment of Rs. [00,000.00] has been made successfully from account [1111****111111] on [31 Jan, 2018 at 11:05 AM]. Transaction details are as follows: Type: Event Ticket Merchant: Bookme Transaction Reference: [ ] Booking ID: [BKM-1234] Yours sincerely, Allied Bank Limited This is a system generated , please do not reply to it. For any assistance, please contact Allied Phone Banking at On reaching the Event location, visit ticketing office and inform representative of confirmed booking and payment by showing your BID/Booking ID received in SMS/ . After verification, the representative will provide you physical tickets to attend the event. Ticket Cancellation Movie or Event tickets cannot be cancelled once order is successfully placed or processed. Bus tickets can be cancelled or changed 3 hours before bus departure time. Please contact 24/7 FonePay Helpline at Service provider will deduct 25% of ticket price for cancellation or change and 75% amount will be refunded to your bank account within 7 working days. Service provider charges for cancellation or change are subject to change. 30

31 Nearby Merchants Using this feature, you can search for merchants near you to avail amazing deals and discounts offered on payment through myabl FonePay. All the merchants you explore using this feature provide QR code at their physical locations or stores by scanning which you can pay directly from your Allied Bank account using myabl FonePay app. Open side drawer/hamburger of the app and select Nearby Merchants. You must activate location services on your device as shown in the Location popup below. Left Drawer / Hamburger Location Popup 31

32 On Nearby Merchants screen you can view list of merchants with their addresses and contact numbers. Top portion of the screen displays the same merchants pinned on the map. You can expand and collapse the map using a button always available at the bottom right corner of the map. Nearby Merchants Screen Map View 32

33 Filter merchants by selecting Category option available at the bottom left corner of the screen. Also, you can increase/decrease radius by using the button available at the bottom right corner of the screen to set the desired proximity in which you want to explore the merchants. A popup will slide from the top of the screen displaying the radii for your selection. Select Radius Select Category 33

34 Left Drawer/Hamburger You can open the Hamburger of the app using button available at the top left corner of the Home screen. Hamburger provides following more options. Settings Tour Terms FAQs Contact Us Home Screen Left Drawer / Hamburger 34

35 Settings From Settings screen you can select the type of Notifications you want to receive. You can either select SMS or or both to receive alert notifications for Login, One Time PIN (OTP) and Transaction Receipt on successful completion. Also, you can enable or disable biometric login using this screen. Settings Screen 35

36 Tour You can always use Tour option from the Hamburger to have a quick walk through of the app. myabl FonePay etickets Neary Merchants Retail Payment Digital Payments 36

37 Terms & FAQs Select Terms options from the Hamburger to view Terms & Conditions which are set of guidelines and rules that the Customer using myabl FonePay app should agree to. It is a legal contract between Allied Bank Limited who is offering myabl FonePay and the Customer who is using myabl FonePay. Also, you can refer to FAQs (Frequently Asked Questions) to find answers to commonly raised questions with respect to myabl FonePay and its features. Terms & Conditions FAQs 37

38 Contact Us For further assistance, you can contact ABL 24/7 Helpline number to connect to our customer care staff. Also, you a can at Complaint.Management@abl.com to send your questions or concerns. Contact Us Screen 38

39 Transaction Limit There is a transactional limit of PKR 30,000/day and PKR 200,000/month. Type of Transactions Daily Limit (PKR) Monthly Limit (PKR) eticketing 10,000 evouchers 10, ,000 QR/Retail Payments 10,000 39