MOBILE APPLICATION TESTING CHALLENGES

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2 As per Gartner, by YE18, 55% of bank customers in developed markets will use wearable devices to interact with their banks THE MOBILE CHANNEL - A GAME-CHANGER ACROSS THE BANKING INDUSTRY The mobile channel enables banks to provide fast, secure and reliable access to customers, and also allows them to leverage technology to transform distribution, reduce costs and increase sales. And with more than 60% of customers worldwide expected to use mobile banking in 2015, it s a channel that banks need to embrace with urgency. Most customers delete an app if it does not load within 3 secs Over 40% of mobile app issues are discovered by end users NEW AND UNIQUE CHALLENGES FACING THE MOBILE CHANNEL Besides its obvious advantages, the mobile channel also presents fresh challenges vis- a-vis a need to focus on constant innovation, multiple channel management and strong and secure infrastructure, all backed by a comprehensive testing and assurance plan. End users are the final frontier in Quality Assurance (QA) due to their ability to provide instant feedback about mobile apps. It is estimated that more than 40% of the issues with mobile apps are discovered by end users. The consequences can be devastating. In case of an app failure, 48% users are less likely to use the app again and 34% of them are expected to switch to a competitor and never to return. MOBILE APPLICATION TESTING CHALLENGES How to launch a high quality application that is compatible and usable on end customer devices How to keep pace with fast evolving mobile technologies without increasing cost to market How to choose the right set of tools and testing processes to improve testing effectiveness and time to market How to move automation upstream across the entire testing lifecycle to accelerate time to market

3 MAVERIC MOBILITY PRACTICE Maveric is working with clients across financial services and telecom industry verticals to help them deliver high quality applications on the mobile and stay ahead of the curve in terms of new technology adoptions. Our offerings on mobility covers end to end testing of mobile applications and adapts to the fast changing ecosystem of devices, networks, platforms and tools. Devices Basic Phones Smart Phones Tablet Hybrid Phones Partner Ecosystems Technology Partners VAs Providers System Integrators Telecom Operators Platforms Andriod ios RIM Windows Radio/ Connectivity 2G 3G 4G/LTE WIFI Access Models SMS Banking USSD Native Apps Mobile Web Financial Services Front & Back Office Core Banking Customer Management System Agent Applications Payment Systems Channels Internet SMS Mobile USSD People Test Analysts Automation experts Performance Testers Technical support Managers Domain SMEs Tools See Test Perfecto HP RTWB Appium Selenium Execution Physical Devices Emulators Device Cloud DEVISING AN EFFECTIVE MOBILE QA STRATEGY Mobile application testing is different from testing of other IT applications in multiple ways. Mobile testing involves understanding of physical devices, end customer profile, network and location dependencies, managing a highly fragmented technology ecosystem and striking the right balance between a feature rich application and a simple to use application.

4 Key Considerations Planning End user profile App type - Native, hybrid, web Geo markets addressed Development technologies - Native, multi-channel Development methodology - Waterfall / agile Device and OS selection Design Test types involved Test scope Automation strategy Tool strategy Test data management Test environment Middleware considerations Specialized QA skills Execution Test coverage across the fragmented ecosystem Automation Simultaneous and remote execution Test method Emulator / Physical device / Cloud / Crowdsourcing Network and location simulation Regression coverage BYOD expectations Release & Management Manage OS and device upgrades Managing binary releases New device model testing Manage automation scripts App submissions App ratings and user experience feedback Compliance with standards MAVERIC SERVICE OFFERING SPECTURM Maveric delivers IT Lifecycle Assurance Services backed by its deep domain knowledge and product innovations. As a strategic partner, Maveric brings comprehensive service offerings around mobility to address both RTB (Run the Bank) and CTB (Change the Bank) initiatives. Mobile Test Strategy and Consulting Functional and UI Testing Compatibility Testing System Testing Performance Testing Mobile Automation Network Testing Run the Bank Change the Bank BAU Upgrades Migration Greenfield Transformation Processes Test Infrastructure Tools Test Assets Managed Test Services

5 MAVERIC MOBILITY TEST LAB Maveric has established a state of the art mobile testing lab in its offices in India to deliver testing services from offshore Wide range of physical devices across manufacturers Apple, Samsung, LG, Sony, HTC, Blackberry, etc. Devices across leading platforms ios, Andorid, Windows and others Manufacturer Emulators On Demand Cloud Leading Automation and Testing Tools Test Assets Cases Repository, Test Scripts Wide range of tablets and phablets

6 DOMAIN CENTRIC More than 14 years experience across retail, corporate and investment banking DEVICE COMPATIBILITY LIBRARY MODEL More than 25 transformation projects executed REQUIREMENTS AND TEST DESIGN FRAMEWORK Future ready model, mapping technology features across devices, operating systems, manufacturers skins and browser layer for over 250 devices Provides Optimal Device Matrix for testing MAVERIC EDGE CROSS PLATFORM AUTOMATION AND EXECUTION FRAMEWORK Test Basis Proprietary requirements definition workbench to enhance capture and testability of requirements Testac Model Based test design framework Ensure maximum coverage with minimal test paths Domain specific automation frameworks Tool agnostic test automation Simultaneous and cross platform execution To know more contact us at Requirements Assurance Application Assurance Program Assurance India Malaysia Saudi Arabia Singapore UAE UK USA