Garantierte Serviceverfügbarkeit in einer hybriden IT

Transcription

1 2. März 2016 Garantierte Serviceverfügbarkeit in einer hybriden IT Klaus Holthaus, Eduard Spiegel Presales Consultants, HPE Software

2 Are you getting that mobile moment? - End users satisfied - Business flourishes - Full insight and control - Systems healthy - Ops staff smiling

3 or are you getting the headache? - Poor user experience - Didn t even know about it - Business impaired - A CPU s boiling, should we care? - Just data, no information - No insight, no solution - Ops staff calling in sick

4 IT Operations Management solutions Automation solutions Orchestration solutions Transform solutions Intelligently drive efficiency across the virtualized data center Increase speed of delivery in a heterogeneous, hybrid cloud environment. Modernize customer experience for cloud native and traditional applications Data Center Automation Service Management Automation Operations Bridge Cloud Orchestration Service Broker User Experience Management

5 Transform the User Experience + Automate Operations Mgmt Web and mobile end users Network, server and storage infrastructure Get insight into the end user experience HPE AppPulse Infrastructure monitoring and logging Turn operational data into actionable insights HPE Operations Bridge Ensure you are efficiently providing the service availability and quality your business demands!

6 Use case demo 2 personas Mobile SME / LOB HPE AppPulse Mobile: UX visualization, focus, triage Real Device / User Monitoring User / Device Behavior Crashes / Errors / Resources App Response Time Mary IT Operations staff HPE Operations Bridge: Umbrella event management Central Event Management ITSM Connection Auto Remediation KPIs, Reports Paul

7 Get insight into the end user experience

8 It is a hybrid world Be all knowing. Monitor services instantly from the perspective of your end-user Proactive User Experience Monitoring Traditional Mobile Cloud Web Prevent outages Lower IT support costs Reduce MTTR Ensure app revenue

9 HPE Application Performance Management Reporting, SLA compliance, real-time dashboards, anomaly detection Synthetic Monitoring Real-user Monitoring Mobile App Monitoring Deep Dive Diagnosis Integration with event/incident mgmt SaaS or on-premise deployment Synergies with load and performance testing

10 HPE AppPulse User experience transformation with an integrated SaaS solution Mobile users Web users Internal users App server DB, back-end HPE AppPulse Mobile Real users Mobile apps Performance, stability, resources HPE AppPulse Active Synthetic measurements Performance, availability Public (HPE SaaS) and/or private monitor locations HPE AppPulse Trace * Drill from end user transactions Pinpoint root-causes for issues In application code and log files Auto-injected browser monitoring * currently in beta

11 HPE AppPulse Mobile UI response time Errors Thread/HTTP breakdown Crashes Launch time Measure what matters Cellular data usage User behavior Battery usage No code changes or tags In context of user actions and devices Quick time to value HPE SaaS Integrate with AppPulse Trace, HPE APM/BSM, OpsBridge

12 Use case demo 2 personas Mobile SME / LOB HPE AppPulse Mobile: UX visualization, focus, triage Real Device / User Monitoring User / Device Behavior Crashes / Errors / Resources App Response Time Mary Mary IT Operations staff HPE Operations Bridge: Umbrella event management Central Event Management ITSM Connection Auto Remediation KPIs, Reports Paul

13 Turn operational data into actionable insights

14 Transform IT operations by bridging traditional and new IT as a cost function IT as a strategic partner Too many tools cause fragmented visibility Sense Single-pane-of-glass across IT landscape Too many war rooms triage is slow Big Data Automated analytics No automation Adapt Analyze Automated remediation Lack of business context Strategic data for business

15 Sense, Analyze, Adapt with HPE Operations Bridge NEW Adapt Visualize and report on IT status, predict anomalies, trigger automated remediation and orchestrate IT processes Operations Manager i Event and Performance Management Business Value Dashboard Operations Bridge Reporter Cross-Domain Reporting Operations Analytics Log, Event, Metrics Analytics Operations Orchestration Workflow & Run Book Execution Analyze All IT data over all domains Big Data Analytics Sense The state of IT and its impact on the business Data Collection (add ons) Agents, agentless, Management Packs, 3 rd -Party Connectors, NNMI, SOM 15

16 What is HPE Operations Manager i? Unified Management across services, infrastructure and applications Consolidated event and performance management Real-time Dashboard and cross-domain reporting of IT and business KPIs A 3 rd -party data integrator for 110+ technologies & tools Virtualization and Cloud-ready spanning from traditional to hybrid cloud IT environments Closed Loop Incident and Problem Management with Service Desk

17 Use case demo 2 personas Mobile SME / LOB HPE AppPulse Mobile: UX visualization, focus, triage Real Device / User Monitoring User / Device Behavior Crashes / Errors / Resources App Response Time Mary IT Operations staff HPE Operations Bridge: Umbrella event management Central Event Management ITSM Connection Auto Remediation KPIs, Reports Paul

18 Vielen Dank! Klaus Holthaus, Eduard Spiegel, 18