Return on Investment and ICT Skills

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1 Return on Investment and ICT Skills Piotr Mrozinski - Regional Manager CEE Baltic IT&T, April 2009

2 Agenda: ECDL and ECDL Foundation ROI and ICT Skills

3 ECDL Foundation Not for profit global governing body of the world s leading computer skills certification programme. European Computer Driving Licence A high-quality certification designed, validated and approved by international experts An internationally recognised certification which facilitates transfer of the workforce across national borders Vendor neutral - organisations can have their employees acquire skills in the software applications that they prefer Suitable for both the public and private sectors

4 Think Global Act Local Network of the national operators in 148 countries More then 24,000 Test Centres utilising local pool of trainers Recognised by Governments / Corporate / NGOs Over 9 million candidates enrolled to date

5 Agenda: ECDL and ECDL Foundation overview ROI and ICT Skills

6 ICT Skills - e-skills Foresight The Council of European Professional Informatics Societies (CEPIS)which analyses future supply and demand for e-skills highlights 3 types of skills ICT practitioner skills: The capabilities required for researching, developing and designing, managing, the producing, consulting, marketing and selling, the integrating, installing and administrating, (and) the maintaining, supporting and service of ICT systems; ICT user skills: the capabilities required for effective application of ICT systems and devices by the individual. ICT users apply systems as tools in support of their own work, which is, in most cases, not ICT. User skills cover the utilisation of common generic software tools and the use of specialised tools supporting business functions within industries (sectors) other than the ICT industry;

7 ICT Skills - e-skills Foresight e-business Skills: the capabilities needed to exploit opportunities provided by ICT, notably the Internet, to ensure more efficient and effective performance of different types of organisations, to explore possibilities for new ways of conducting business and organisational processes, and to establish new businesses. e-business Skills are strategic and related in particular to innovationmanagement, rather than technology-management, skills which are part of ICT practitioner skills.

8 Business Value and Managing IT like a Business Innovation Value Institute Managing IT like a business Managing IT budget Managing IT for business value Managing IT Capability

9 Managing IT like a business Shifting a focus from technology and production to a focus on customers and services According to study conducted by IDC 51 % of the IT decision makers had no system in place in order to measure productivity among employees working remotely Nearly half of the employees questioned had no clear opinion how technology is affecting their productivity

10 Managing IT Budget Managing IT Budget is critical to deliver current and future value looks for practices and tools which allow to reduce cost and move funds towards innovative IT Solutions Telework as a cost saver According to CompTIA employee and client turnover is higher without training and certification e-skills Foresight is pointing that Existing employees being trained up is one of the key ways to source IT Professionals

11 Managing IT Capability The IT capability is what information technology and IT organisations can do collectively for business Focus on core competencies of all the system users as lack of solution can cost a lot Cost of ignorance study focused on Healthcare Sector in Italy Results: overall benefits of training are worth billion euro CAP Gemini Study Estimation of hidden computer costs within Norwegian Population Results: employees are using 136 h per year to solve theirs and others computer problems

12 Managing IT for a Business Value Managing IT for Business Value involves linking IT investment into overall business benefits What employees should know in order to be efficient in the workplace What is the best way to get skills How much lack of skills is costing us now How do we measure ROI in relation to skills and training Happy Sheets Observer Rating and observation Test Certification

13 Achieving Return on Investment 1. Recognize that there are three types of skills 2. Evaluate the level of skills 3. Invest in training and development 4. Evaluate skills after the training 5. Measure ROI

14 Thank You Piotr Mrozinski