ITIS 104: INFORMATION TECHNOLOGY

Transcription

1 ITIS 104: Information Technology 1 ITIS 104: INFORMATION TECHNOLOGY Discipline ITIS - Info Tech & Info Systems Course Number 104 Course Title Information Technology Catalog Course Description This course is designed in building computer hardware and software skills needed for entry-level IT positions. Topics covered include networking and computer security. This course will be of interest to computer technicians, field service and help desk support personnel, as well as, individuals interested in enhancing their technical skills and knowledge of the PC system. It will lay the foundation for the CompTIA A+ certification exams. 54 lecture hours, 54 lab hours. Course Purpose Degree Applicable Instruction Type(s) Lecture Lab Minimum Qualifications IT Certification, A+ Certification General Education/Degree/Transfer Course Transferable to CSU Yes Transferable to UC CSU GE Areas CSU GE Areas IGETC Areas IGETC Areas Course Units/Hours Credits 4 Lecture Hours 54 For every hour of lecture, student is expected to spend two hours of study outside of class. Lab Hours 54 Hours Arranged 0

2 ITIS 104: Information Technology 2 Is this course repeatable? Maximum Enrollment (Lecture): 25 Grading Method Standard Letter Fee Information Materials Fee Student Learning s Upon satisfactory completion of the course, students will be able to: Technology Students will demonstrate knowledge of fundamental computer systems and sub-systems through class discussions, written assignments and quizzes Technology Student will demonstrate knowledge of computer inspection procedures through class discussions, written assignments and quizzes Communication Articulate an understanding of computer processes using proper terminology verbal presentation of an analysis of computer operations Creative, Critical, and Analytical Thinking Evaluate computer device performance parameters from manufacturer classroom discussion, laboratory reports, written essays, exams Information Competency

3 ITIS 104: Information Technology 3 The student will perform configuration tasks using techniques that will result in a proper configured computer. written reports and quizzes Course Objectives Course Objectives Objective 1 identify and assemble PC components into a functioning computer based on customer criteria 2 explain and interpret common hardware and operating system issues while applying troubleshooting skills 3 categorize storage devices and backup media 4 Explain the process to install operating systems 5 Classify power supply types and characteristics 6 install and configure peripherals, printers, input devices 7 understand the basics of networking and security 8 provide appropriate customer support 9 understand the basics of virtualization, desktop imaging, and deployment. Course Content Major Course Content 1. Computer basics a. Hardware vs software b. Cases: Desktop vs laptop c. Mobile devices: Tablets, smartphones d. I/O port types, speeds, connector identification 2. Motherboard parts and components a. Intel processors b. Computer "bus" architectures c. cooling methods and devices d. form factors e. system configuration 3. Power supplies types and characteristics a. ATX b. AC adapters for portables c. Voltage, current, and wattage d. connectors e. power management options in Windows f. surge protector g. line conditioner h. UPS, sine wave vs square wave 4. Memory a. memory types b. SDRAM c. DDR,DDR2,DDR3 d. speed e. slots f. virtual memory 5. Storage devices a. FDD b. HDD c. Optical

4 d. Removable Media e. External 6. Display devices a. display types b. resolution c. contrast ratio d. connector types e. setting 7. Peripherals and input devices a. mouse b. keyboard c. bar code reader d. multimedia e. biometric devices f. touch screen g. KVM switch 8. Printers a. Configuring and interfacing b. Printer types c. Local vs network d. Drivers e. Manage print jobs f. spooler g. print test page h. detect and resolve common printer issues i. Cleaning of printer j. Install maintenance kits 9. Operating systems user interfaces a. Command line commands, utilities b. Windows Explorer c. Control Panel d. Run line utilities e. Task bar/ systray f. Task Manager / Administrative tools 10. Install and configure the Windows OS a. File systems b. Directory structures c. Files d. Verification of compatibility and minimum requirements e. Installation methods f. Boot options 11. Operating Systems a. Windows Operating System directory structures b. system utilities / tools c. Disk Manager d. Administrative tools e. Devices Manager f. Task Manager g. System restore h. Remote Desktop Protocol i. Task Scheduler j. Regional settings 12. Windows Operational Problems a. Error Messages b. Boot errors c. Startup errors ITIS 104: Information Technology 4

5 ITIS 104: Information Technology 5 d. Event Viewer e. System Performance 13. Networking a. topologies b. hardware c. cables and connectors d. TCP/IP settings e. protocols f. FTP settings g. Proxies /Firewalls h. Network command line tools i. Connection types j. LAN /wireless speeds 14. Security a. Using / updating Antivirus software b. Malicious software protection c. Scan and removal d. Shared files and folders e. NTFS vs Shared f. Network Security g. Password management Lab Content 1. Introduction to computers a. Keyboard and Mouse b. Input /Output ports c. computer terminology 2. Motherboard a. identify popular system board configurations b. Form Factors c. proper microprocessor and socket combinations d. Identify tools, diagnostic procedures and troubleshooting techniques 3. System configuration a. CMOS configuration settings b. BIOS security c. CMOS setup utility to assign system resources to system devices 4. System Information a. System Information utility in Windows OS b. Device Manager to manage devices c. System Management Tools 5. Computer Disassembly and Assembly a. Add, remove and configure internal and external storage devices b. Drive preparation of internal storage devices including format / file systems c. Install display devices 6. Power Supplies a. Voltages b. Currents c. Wattage d. Types e. Connectors f. Ratings g. Proper selection 7. Installation of Windows Operating systems a. partition Hard Drive b. formatting the partition Hard drive c. Verification of hardware compatibility and minimum requirements 8. Using the Command Line Interface

6 ITIS 104: Information Technology 6 a. Use command-line functions and utilities to manage Windows b. proper syntax and switches 9. Differentiate between Windows Operating Systems a. directory structures b. use of system utilities c. 32bit vs 64bit 10. Maintenance and Troubleshooting a. six steps in the logical troubleshooting procedure b. Os related symptoms c. Hardware related symptoms d. documentation 11. Memory a. types b. sockets, pin count c. speeds d. install, upgrading 12. Drives a. FDD b. HDD i PATA ii SATA c. Removeable d. Optical e. Internal, external, network 13. Video a. types b. video ports c. resolution, contrast ratio 14. Printers a. installing b. drivers c. common problems 15. Networking a. IP addressing b. common ports c. common protocols d. LAN/WAN e. Network Hardware f. Wireless 16. Security a. firewall b. antivirus c. passwords d. share permissions Requisites & Entrance Skills Strongly Recommended ENGL 101. Methods of Multiple measures may include, but are not limited to, the following typical classroom assessment techniques/required assignments: Class Work Competency based written and practical tests which demonstrate the students' ability to apply skills and concepts learned to minimum standards established by the instructor Exams/Tests Home Work

7 ITIS 104: Information Technology 7 Lab Activities Oral Presentation Papers Quizzes Research Projects Methods of Instruction Methods of Instruction Audio Visual Presentations Class Activities Class Discussions Demonstrations Internet Research Laboratory Lecture Course Textbooks/Resources Resource Type Book Formatting Style MLA Required or Supplemental Required Description Meyers, M.CompTIA A+ Guide to Managing and Troubleshooting PCs, 4th ed. McGraw Hill, Print. Resource Type Book Formatting Style MLA Required or Supplemental Required Description Meyers.Managing and Troubleshooting PCs, 3 ed. New York: McGraw Hill, Print. ISBN: Resource Type Manual Formatting Style MLA Required or Supplemental Required Description Meyers, M.CompTIA A+ Guide to Managing and Troubleshooting PCs Lab Manual, McGraw Hill, 01 Aug, 2012 Print. Course Assignments Examples of Outside Assignments: Using the Internet, find and list the parameters of the computer DDRAM1, DDRAM2, and DDRAM3.

8 ITIS 104: Information Technology 8 Examples of Required Writing Assignments: Using the information taken from the online assignment describing the three types of DDRAM memory chips available for computers today, write an essay comparing and contrasting the types of DDRAM used. In addition, explain what criteria would be used in selecting computers with a specific type of chip for a local area network comprised of thirty computers and three laser printers. Classification & Codes