CURRICULUM ACTION INFORMATION. (For assistance, contact Curriculum Services at The curriculum package will be returned if incomplete)

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2 Tracking #: _ Form 1 (CSRev ) (Curriculum Services use only) CURRICULUM ACTION INFORMATION (For assistance, contact Curriculum Services at The curriculum package will be returned if incomplete) 1. Identify the effective semester for implementation: Spring Term 2013 (20132) _. This term should be a future term that would not affect current students negatively. All actions in this package will be effective during the term indicated, unless otherwise reflected. Example: Fall Term, 2011 (20121). Please refer to SACS guidelines in item 5 and Financial Aid guidelines in item 6 when selecting appropriate effective semester. 2. Program proposals require the following: Program Information (Program layout for college catalog must be included-see most recent catalog for format and inclusion, you may request from Curriculum office) OCP and workforce credit information must be included for all PSAV programs. If applicable program layout must include information about Record of Conviction of a Crime, drug screen, background check, immunizations and any other information required for licensing or certifying agents. All new programs must include information regarding Program Integrity. All program submissions must include copy of program assessment and minutes or curriculum package will be incomplete (copy must be provided even if this submission does not impact the change). (please X that you have included the following with your curriculum submission): X Program Assessment Plan (This will be reviewed and approved by Workforce Director) X Advisory Committee Minutes (detailing employer support for the new program or changes). Complete the following for all program submissions: Program Title: Networking Services Technology Program Code: 2156 (for new programs, please contact Curriculum Services for code assignment) Degree Type: Associate of Science State CIP number: Program Title: Information Technology Management (PC Support/Cyber Technician) Program Code: 6108 (for new programs, please contact Curriculum Services for code assignment) Degree Type: Technical Certificate State CIP number: (New programs only, unless State requires change) TABE SCORES (must be included for all new PSAV programs): _ SOC NAV# (if appropriate, assigned by MEI): _ Program information from most recent catalog must be included with changes identified. 2

3 Please note: If a program is no longer active or students will not be able to complete the program as originally registered, a program POS change must be completed for each student. Please indicate you have complied with those requirements with an X here or N/A if not appropriate: _N/A (Program Inactivation paperwork must be submitted.) 3. Additional Program Requirements: The following information is required by the FLDOE to provide detailed information to students leading to occupation and salary (must be included for all new programs or to submit changes to existing information). For each of your Programs of Study, you will take the salary information from the Florida Research and Economic Database (FRED) ( and input it into FSCJ s Online Program Integrity Form ( for each Standard Occupational Code (SOC) associated with your program of study. It is easier to have both sites open, then copy and paste the information from FRED to add below. SOC Code: Job Occupation: Network and Computer Systems Administrators Entry Salary: $47, Median Salary: $70, SOC Code: Job Occupation: Computer and Information Systems Managers Entry Salary: $82, Median Salary: $123, (Questions 4-6 are for new programs, substantially modified programs only, please review questions to assure you have met compliance and questions do not apply to this proposal submission.) 4. SACS Information is required for all new and substantially modified programs: Please answer the following questions to determine if you should complete the substantive change intake form: (1.) Does this potential substantive change involve a program/certificate/course that is eligible for federal financial aid? Yes (2.) Does the contract or MOU under development involve the instruction of programs/certificates/courses that are eligible for federal financial aid? This applies whether the College is outsourcing instruction or our College is providing the instruction for another organization or company. NO (3.) Does this involve development of a new degree or certificate program? YES (4.) Does this involve instruction of courses delivered by Florida State College at Jacksonville instructors/employees at an off-campus location? NO 3

4 (5.) Does this involve the deactivation of a program/certificate that is eligible for federal financial aid? NO If you answered yes to one or more of the self-assessment questions above, please complete the substantive change intake form found on the College s website: and return it, along with a copy of the curriculum proposal, via to Office of Institutional Effectiveness and Accreditation. For more information about substantive change process and timeline, please visit New programs or programs that require substantive change will require more time for approval. Please factor in time in implementation date. 5. Financial Aid (State requires 90 days response time on all new eligible program). Please identify by yes or no if this program is eligible for Financial Aid or any other Federal Funding. If so, identify specifics. A financial aid eligible program would be: At a school that qualifies as an institution of higher education, the following types of programs are eligible for federal student aid purposes: Program leads to an associate, bachelor s, professional, or graduate degree. NO Program of at least 2 academic years in duration that is acceptable for full credit toward a bachelor s degree, NO Program is at minimum of 1 academic year in duration that leads to a certificate, degree, or other recognized credential and prepares students for gainful employment in a recognized occupation (at least 600 clock hours or 24 credit hours). Yes. Information Technology Management (30 credit hours) If you answered yes to any of the above, this program must be SACS and state of Florida approved. Please make sure your effective term incorporates length of time to get appropriate approval. 6. Is this program identified as gainful employment (yes or no, include explanation)? Yes_ This program and certificate provide students with the opportunity to obtain gainful employment as Network and Computer Systems Administrators or Computer Support Specialists. As this certificate is state approved, the certificate provides state-wide recognition and the IT Advisory Board agrees that these positions are growing in demand in the Florida and South Georgia. 7. Information ( Information includes (if applicable) (list prefix, number and title, credit hours and contact hours. Outlines must be included for all new and modified courses. a. New s: (SCNS website: will assist in course number selection.) List recommended prefix/number, title, credit hours, and contact hours as appropriate. (example: ENC 1101 English Composition I 3 credit hours/3 lecture hours) None b. Modifications: (course outlines are located at: and may be used to insert in package so modifications can be applied. Please make sure all changes are shown on outlines.) Modifications should be shown with strike-thru and either RED font for add or highlights, but changes should be clear. DO NOT USE TRACK CHANGES IN WORD.) (example: TRA 2222 Transportation I, change title to: Transportation; credits hours from 3 to 4) 4

5 Reactivate and modify CET Internet Troubleshooting Support (CCNP TSHOOT) Credit Hours: 4 Modify CET Network Fundamentals Credit Hours:3 CTS Open Source Operating Systems (Redhat Computing Essentials) Credit Hours: 4 CTS Desktop Configuration (Redhat System Admin) Credit Hours: 4 CTS Open Source Networking Systems (Redhat Network Applications) Credit Hours: 4 CNT Networking Operating System Security (Redhat Security Administration) Credit Hours: 4 CNT Special Topics in Networking (Capstone) Credit Hours: 3 CTS Advanced Information Security (Principles and Practices of CISSP) Credit Hours: 4 CTS Building Scalable Networks (CCNP Route) Credit Hours: 4 CTS Building Multilayer Switched Networks (CCNP Switch) Credit Hours: 4 CTS Virtual Infrastructure: Installation and Configuration (VMware 1) Credit Hours: 4 CTS Virtualized Server Implementation I (Citrix XenDesktop) Credit Hours: 4 CTS Virtualized Server Implementation II (Citrix XenApp) Credit Hours: 4 c. Inactivation s (list prefix and number of each course): No courses inactivated. 8. Identify if this is a General Education Requirement and if required specified Category (Communication; Humanities; Mathematics; Natural Sciences (Biological or Physical, option A or B if appropriate) or Social & Behavioral Sciences.) ALL GER REQUIRED COURSES MUST BE SUBMITTED TO GER-SUBCOMMITTEE FOR APPROVAL PRIOR TO SUBMISSION TO CURRICULUM COMMITTTEE. N/A 9. Effectiveness: Please describe how current and past students are affected by this change, indicating how you plan to identify and resolve individual issues and how you plan to communicate these changes to affected students. Current students will be positively affected by this change since we are implementing one new state recognized certificate under the Network Services Technology program. Students will also benefit from being able to transfer this certificate between state colleges. The certificate can also be pursued within the degree completion requirements for the Networking Services Technology A.S. degree. The certificate also enhances student marketability on a state-wide level. Past students will not be impacted by this certificate. 10. Method of Instruction: Should this course be offered in distance learning or other unique instructional format (please specify which format)? Why or why not? For assistance, see website: Varies, most of the courses in this program of study require hands-on learning activities in a network lab environment. They could be offered in distance learning or hybrid format as technology becomes available. We are currently researching technologies that would allow a remote hands-on experience similar to in-class hands-on experiences. 11. Background (answer the following questions): Is this a state requirement? What is the requirement and why must we implement it? 5

6 Has history shown students need this course/program for some reason? Will this meet some specific workforce, university transfer or student success need? Are there partners, grant requirements, faculty collaborations or other reasons leading to the development of this course/program? Please add any additional information to provide background for this submission. 11. Background (continued) No, this is not a state requirement. The explosive growth of the internet in both capacity and reach of data networks has provided a new and common avenue upon which to deliver private and corporate communication. This technology changes often and our department at the direction of our business advisory committee, continues a proactive approach to updating curriculum. The NET Advisory Committee, faculty, and management have requested that Florida State College at Jacksonville update our program now to design, build, and maintain advanced data networks. The technical certificates gives students a skill set that they can use to pursue a job in a specific field, and also builds toward completion of their Associate s Degree. This certificate gives the opportunity for students to earn a certificate that is recognized state-wide, and ensures that students have the necessary skill set for the information technology job market. 12. Rationale/need for the above action(s). Is there a need for this course/program in our service district? Yes, the IT field is a targeted area for growth in Northeast Florida. How will this impact student success for upper division instruction or job placement? The certificate provides students with a state approved college credit certificate more suited to the industry s IT needs and aligns with the Networking Services Technology A.S. degree. If the College already has a similar course/program, why are we developing this program/course and what are the differences between the programs and courses? Some of the new certificates are very similar to a current local college technical certificate, with a very slight change it can now be a state technical certificate. This will allow the students more flexibility in completion and will be recognized throughout the State of Florida. How many students and what businesses or transfer institutions will benefit? Does this course/program support a College goal or initiative? There are over 750 students in POS 2156 at varying degrees of completion. By making this change, students will obtain state technical certificate in pursuit of their A.S. degree. Embedding certificates has proven to be an effective retention and progression methodology. Implementation of a state technical certificate also provides transferability of credits and makes the program more accessible. It contributes significantly to the ongoing economic development of the Northeast Florida region, and therefore supports this college goal. Please add any additional information to provide rationale for this submission. The NET Advisory Committee has requested that Florida State College at Jacksonville continue to offer and update courses covering advanced networking. We have had great success placing students in high paying career jobs in North Florida. The small and large business community is growing in North Florida. Most companies are deploying an ever increasingly complicated network infrastructure. This program provides our students the technical background to design, build and maintain the data networks represented by our business community. While Florida State College at Jacksonville has numerous courses covering the management of data networks, this program fills the need for the high wage, high skilled data network engineer The proposed courses will directly address the following two college goals: 1. Prepare students for distinctive success in the global Information Age. 2. Respond quickly and effectively to the human resource needs of employers. 6

7 13. Others Programs Impacted: Programs or courses affected by this proposal: Identify other existing programs of study or courses that this proposal will affect, and explain how they will be affected. (Program title, program code, required or elective) N/A Articulations: If there are existing internal or external (inter-institutional) articulation agreements that will be impacted by this proposal request, please identify and contact as appropriate: N/A s intended for transfer and External Upper division articulations (2+2): Liberal Arts Department at Internal articulations (ie workforce credit certificate programs to a college credit program): Contact Workforce Development at Tech Prep (High School) articulations, call for more information. 14. Financial Information: Special fees: (Fee form must be completed and sent to Finance on all special fees; form is located at website: Budget and Department must be filled in for all new programs and courses. Contact Finance at if you have any questions.) Budget number: Department: Network Engineering Technology (NET) Must be provided for all new programs and courses or curriculum package will not go forward for recommendation. 15. Fiscal Notes: This response must include specific information on the financial impact to students and the institution. This section should be concise, unless there are special circumstances related to the course/program. Please answer the following questions. *If answer yes, explanation must be included. Will there be unusual costs to students? NO Are faculty salaries to teach course/program higher or lower than standard rates? NO Will additional staff or faculty be required, and if so, what are the costs to the institution? NO Will the institution have to purchase additional equipment, supplies, software, and/or materials not currently owned by the college? NO Are there grant or business partnerships that will provide funds to establish the course/program? Yes Will business partnerships cover the course/program costs? NO 1. Lab fees were addressed and approved by the BoT for some of the courses 2. Faculty rates will be at standard rates. 3. No additional staff will be required. 4. Annual equipment upgrades may be required but will be funded through lab fees and lab replacement. 5. Business partnerships are being explored, some assistance is anticipated. 16. Evaluation: This response requests specific information on how you will assess the effectiveness of the course/program as it benefits students and the college. This section is also concise but should address the following: credit transfer course: review of student enrollment, completion and grades, as well as students ability to move to higher level courses if applicable; credit or non-credit workforce: review of student enrollment, completion, job placement, as well as business involvement in development, 7

8 revision and evaluation of the course/program and student success; and adult education courses should include the same information as credit transfer courses but should also include job placement analysis. The evaluation methods for the courses/program will not change as there is currently an assessment plan for the A.S. degree that these courses fall under. 17. Do you feel that this proposal will have any special impact on the recruitment and retention of disadvantaged students? If so, please explain. This proposal should provide no negative impact on the recruitment and retention of disadvantaged students. 18. Answer the following (if appropriate). Earn credit how many times: _N/A Writing Requirements course: _ yes X_ no Grading Method or any special instructions (if other than standard): Standard According to APM Curriculum Approval Process. The curriculum package with appropriate attachments must be ed to KPOPE@FSCJ.EDU when finalized. If you have any questions, please call The curriculum services office is located at Administrative Offices, 301K. Our fax number is (Insert as appropriate: program layout (follow College Catalog requirements) and outline. Advisory committee minutes and program assessment to support curriculum action must also be submitted with curriculum proposal forms.)please contact Curriculum Services at for further clarification. 8

9 Networking Services Technology (Network Support) (2156) (A.S.) Associate in Science The Networking Services Technology program is for individuals interested in beginning or advancing a career in computer/network support. Computer and network support involves installing, configuring, repairing, and managing computer and network hardware and software. It includes both hands-on skills and knowledge of theory and concepts. Because network technology is constantly changing and evolving, learning in this field never ends. The emphasis of the program is on teaching students a broad base of skills and knowledge in network and systems administration while also allowing the flexibility for students to pursue individual interests and specialties. With the ever-changing demands of the technology job market, this broad background and flexibility increases career opportunities available to graduates. Four Five technical certificates are available within this degree program: Information Technology Technician (Desktop Support) (6945), Information Technology Management (Systems Administrator) (6946), Computer Forensics Technician (6947), Advanced Network Support Technician (6948) and Information Technology Management (PC Support/Cyber Technician) (6108). Students may pursue the A.S. degree and earn technical certificates while completing the requirements for the degree, or pursue one or more certificates to develop or upgrade their skills in a particular field. Contact an advisor or counselor to determine the career education path that is best for you. The Program The program begins by teaching the basic skills and knowledge required to work as an entry-level Microcomputer Technician or Desktop Support Specialist. Students then learn the skills and knowledge required to administer server, security, voice, or network infrastructure environments. Once finished with the core requirements of the program, students are free to choose their remaining classes from a vast array of technology offerings at Florida State College. Students can select courses from specialty groupings such as systems administration, network security, computer hardware, internetworking, server, Voice over IP (VoIP), Data Forensics, Network Virtualization or mix and match to take courses from a variety of technology areas to complement your existing skills. Technologies include Cisco CCNA, Cisco CCNP, Cisco Voice over IP, Microsoft, A+, Security+, VMware, EMC, Citrix, and Linux. Students holding current industry certification (i.e. CCNA, Security+, A+, etc.) may receive college credit for relevant courses. Mission/Purpose The mission of the Networking Services Technology (A.S.) degree is to provide a high quality and relevant degree preparing students for distinctive success in the installation, repair, and maintenance of computers and network related systems. This hands-on program is designed to respond to the needs of regional businesses. This program provides computer related technical skills for the I.T. industry. Internships A 180-hour internship is a required part of this degree program. An internship is a required part of this degree program. Each credit hour in the internship course consists of 30 contact hours of which relates to 9

10 25 hours of documented jobsite internship experience. Career Opportunities, Rapid Placement Florida State College is the regional resource for employers in every type of technology. Our partnerships with Cisco Systems, Dell, IBM, Microsoft, Oracle and Sun Microsystems provide career connections. Florida State College s intranet site posts jobs targeting our students. Graduates are regularly employed by CSX, JEA, Blue Cross Blue Shield, the City of Jacksonville, Medtronic, Mayo Clinic and other regional employers including the government and military. Certification and Licensing After completing the program, students can pursue industry-recognized certifications such as CompTIA s A+ Microcomputer Technician and Network+ Network Technician certifications, Microsoft s Certified Systems Administrator (MCSA) certification, Cisco s Certified Network Associate (CCNA) certification, and various Linux certifications. After completing the program, students can pursue industry-recognized certifications such as CompTIA s A+, Network+, Security+, Microsoft, Cisco, and various Linux/Redhat certifications. Need More Information? Contact: Network Engineering Technology Department, Downtown Campus, (904) or net@fscj.edu Curriculum Total Credit Hours: 63 General Education (Credit Hours: 15) *Refer to A.S. General Education Requirements. *Mathematics Credit Hours: 3 *Humanities Credit Hours: 3 *Social and Behavioral Science Credit Hours: 3 *Communication Category B Credit Hours: 3 ENC English Composition I Credit Hours: 3 Professional s (Credit Hours: 17 20) CNT Operating Systems Foundations Credit Hours: 3 CTS Hardware Configuration Credit Hours: 3 CTS Software Configuration Credit Hours: 3 CTS Technical Support Credit Hours: 3 or CTS Customer Support Operations Credit Hours: 3 < (Add) CTS Fundamentals of Information Security Credit Hours: 3 CNT Cooperative Education (Internship) Credit Hours: 2 or CNT Cooperative Education (Internship) Credit Hours: 3 < (Remove) MAN Introduction to Project Management Credit Hours: 3 < (Add) 10

11 Professional Electives (Credit Hours: 31 28) Computer Systems Networking and Telecommunications CET Network Fundamentals Credit Hours: 3 CNT Switching and Wireless Fundamentals Credit Hours: 4 CNT WAN Fundamentals Credit Hours: 4 CTS Routing Fundamentals Credit Hours: 4 Additional Electives Credit Hours: Computer Forensics Technician/Network Security CTS Advanced Information Security(Principles and Practices of CISSP) Credit Hours: 4 < (Modify Title) CAP Data Forensics I Credit Hours: 4 CAP Data Forensics II - Advanced Credit Hours: 4 CNT Intrusion Detection Systems and Auditing Credit Hours: 4 CET Techniques of Computer Hacking and Incident Handling Credit Hours: 4 Additional Electives Credit Hours: 11 8 Information Technology Management (Systems Administration) CTS Server Configuration Credit Hours: 4 CTS Open Source Operating Systems (Redhat Computing Essentials) Credit Hours: 4 < (Modify Title) CTS Desktop Configuration (Redhat System Admin) Credit Hours: 4 < (Modify Title) CTS Open Source Networking Systems (Network Redhat Applications) Credit Hours: 4 < (Modify Title) Additional Electives Credit Hours: Advanced Network Support Technician CTS Routing Fundamentals Credit Hours: 4 CTS Building Scalable Networks (CCNP Route) Credit Hours: 4 < (Modify Title) CTS Managing Network Security Credit Hours: 4 CTS Building Multilayer Switched Networks (CCNP Switch) Credit Hours: 4 < (Modify Title) CTS Deploying Quality of Service Credit Hours: 4 < (Remove) CNT Switching and Wireless Fundamentals Credit Hours: 4 CNT WAN Fundamentals Credit Hours: 4 CET Network Fundamentals Credit Hours: 3 Additional Electives Credit Hours: 1 Network Virtualization CTS Microsoft Administration Credit Hours: 3 < (Remove) CTS Information Storage Management Credit Hours: 4 CTS Virtual Infrastructure: Installation and Configuration (VMware 1) Credit Hours: 4 < (Modify Title) CTS Virtual Infrastructure: Deployment, Security, and Analysis Credit Hours: 4 11

12 CTS Virtualized Server Implementation I (Citrix XenDesktop) Credit Hours: 4 < (Modify Title) CTS Virtualized Server Implementation II (Citrix XenApp) Credit Hours: 4 < (Modify Title) CTS Directory Services Configuration Credit Hours: 4 CTS Server Configuration Credit Hours: 4 Voice Over IP CTS Deploying Quality of Service Credit Hours: 4 CTS Voice over IP (VoIP) Credit Hours: 4 CTS Routing Fundamentals Credit Hours: 4 CNT WAN Fundamentals Credit Hours: 4 CNT Switching and Wireless Fundamentals Credit Hours: 4 CET Network Fundamentals Credit Hours: 3 Additional Electives Credit Hours: 8 5 Additional Elective Selections CET Network+ Certification Review Credit Hours: 2 CET 2629 Internet Troubleshooting Support (CCNP TSHOOT) Credit Hours: 4 < (Modify Title) CNT Networking Operating System Security Credit Hours: 4 CNT Special Topics in Networking Credit Hours: 1 CTS Computer Hardware and Software Certification Review Credit Hours: 2 CTS CCNA Security Credit Hours: 4 CTS Networking Services Configuration Credit Hours: 4 CTS Basic Routing and Switching Certification Review Credit Hours: 2 MAN Principles of Management Credit Hours: 3 MAN Introduction to Project Management Credit Hours: 3 12

13 NEW Information Technology Management (PC Support/ Cyber Technician) (6108) Technical Certificate As a systems or network administrator, you are responsible for installing, configuring, and administering workstations and network operating systems and services. This program begins by teaching you the basic skills and knowledge needed to work as an entry-level computer technician or desktop support specialist. You then learn to administer network systems and services preparing you for work as an entry-level systems or network administrator. Students holding current industry certifications (i.e. CCNA, Security+, A+, etc.) may receive college credit for relevant courses. All courses in this technical certificate are also included in the Networking Services Technology (Network Support) (2156) (A.S.) degree. You have the option of applying all of the coursework completed in this program toward an associate s degree. Career Opportunities, Rapid Placement Florida State College is the regional resource for employers in every type of technology. Our partnerships with Cisco Systems, Dell, EMC, VMware, Citrix, Redhat, and Microsoft, provide career connections. A Florida State College intranet site posts jobs targeting our students. Graduates are regularly employed by CSX, JEA, Blue Cross Blue Shield, the City of Jacksonville, Medtronic, Mayo Clinic and other regional employers including the government and military. Join our Facebook page- Like Florida State College - Computer Networking Programs to receive networking program updates, events, and job openings. Certification and Licensing With additional preparation, students will be able to pursue industry-recognized certifications such as CompTIA s A+, Security+, and Cisco CCNA certification. This program provides a Florida state technical certificate. Need More Information? Contact: Network Engineering Technology Department, Downtown Campus, (904) or net@fscj.edu Curriculum Total Credit Hours: 30 Professional s (Credit Hours: 30) CTS Hardware Configuration Credit Hours: 3 CTS Software Configuration Credit Hours: 3 CTS Fundamentals of Information Security Credit Hours: 3 CTS Technical Support Credit Hours: 3 CET Network Fundamentals Credit Hours: 3 CNT Switching and Wireless Fundamentals Credit Hours: 4 CNT WAN Fundamentals Credit Hours: 4 CTS Routing Fundamentals Credit Hours: 4 CNT Special Topics in Networking (Capstone) Credit Hours: 3 13

14 Articulation This certificate articulates directly into the Networking Services Technology (Network Support) (2156) (A.S.) degree. Students may pursue one or more certificates to develop or upgrade their skills in a particular field, or pursue the A.S. degree and earn technical certificates while completing the requirements for the degree. Contact an advisor or counselor to determine the career education path that is best for you. 14

15 Form 2A, Page 1 FLORIDA STATE COLLEGE AT JACKSONVILLE COLLEGE CREDIT COURSE OUTLINE COURSE NUMBER: CET 2600 COURSE TITLE: PREREQUISITE(S): COREQUISITE(S): Network Fundamentals CTS 1131 or CET2172 and CTS 1133 or CET1173 None CREDIT HOURS: 3 CONTACT HOURS/WEEK: 4 CONTACT HOUR BREAKDOWN: Lecture Discussion: 3 Laboratory: 1 Other : FACULTY WORKLOAD POINTS: 3.7 STANDARDIZED CLASS SIZE ALLOCATION: 27 COURSE DESCRIPTION: This course teaches basic networking concepts. Hands-on laboratories are part of the curriculum. SUGGESTED TEXT(S): Network Fundamentals Companion Guide by Cisco Press (latest edition) IMPLEMENTATION DATE: Fall Term, 2008 (20091) REVIEW OR MODIFICATION DATE: Spring Term, 2003 (20032) Fall Term, 2005 (20061) Fall Term, 2007 (20081) Spring Term, 2008 (20082) Fall Term, 2008 (20091) Spring Term, 2011 (20112) Proposal Spring Term, 2013 (20132) Proposal

16 Form 2A, Page 2 COURSE TOPICS CONTACT HOURS PER TOPIC I. Networking Fundamentals 8 II. Networking Media Including Basics, Testing, and Using with LANs/WANs 8 III. Ethernet Fundamentals and technologies, 8 IV. TCP/IP 8 V. Subnetting/VLSM 12 VI. Basic router and switch configuration 8 VII. Network Technology presentations 2 VII. Hands-on Testing 6 16

17 Form 2A, Page 3 PROGRAM TITLE: COURSE TITLE: IT Security Networking Services Technology Network Fundamentals CIP NUMBER: AS LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S): 01.0 Demonstrate understanding of networked environments. The student will be able to: Explain the use of binary numbers to represent instructions and data Describe the hardware implications of the use of binary representation of instructions and data Convert numbers among decimal, binary, and hexadecimal representation Perform binary arithmetic Identify various coding schemes (ASCII, etc.) Discuss various data types (signed and unsigned integers, floating point, etc.) Identify several advantages and disadvantages of networked and non-networked environments Describe current network environments, such as peer-to-peer and client/server Identify and discuss issues (such as security, privacy, redundancy, etc.) related to networked environments Identify and discuss issues related to naming conventions for user ids, , passwords, and network devices List and define layers in the OSI and TCP/IP network protocol models Identify and describe current relevant IEEE network standards Illustrate typical network topologies Identify advantages and disadvantages of each topology Describe the major functions of LAN hardware protocols such as Ethernet, token ring, FDDI, and arcnet Describe LAN software protocols such as IPX/SPX, TCP/IP, and NetBEUI Discuss the nature of IP addresses and MAC addresses, and mapping between protocol addressing schemes Identify major emerging technologies (such as ATM, VPN, and voice over IP) Identify and discuss technical issues related to emerging technologies (such as security, bandwidth capability, and gigabit transmission rates) Design a LAN, including the specification of architecture, hardware, software, etc Identify the advantages of VLANs Characterize a VLAN implementation Describe the function of a spanning tree algorithm Demonstrate understanding of data communications. The student will be able to: Differentiate between telecommunications and data communications Describe the main functions of each relevant current standard setting organization (IEEE, TIA, etc.) Compare and contrast digital communications lines and cable characteristics (e.g. ISDN, DSL, T-1 and T-3) Describe ATM technology; discuss the functions and applications of this technology. 17

18 Form 2A, Page 4 LIST PERFORMANCE STANDARDS ADDRESSED: (Continued) NUMBER(S): TITLES(S): Discuss signal representation and modulation Compare and contrast synchronous and asynchronous serial transmission Compare and contrast major data communications media in terms of data flow, data codes, and transmission codes Define common error detection and correction mechanisms Identify LAN access control methods (CSMA/CD, token passing, etc.) Compare and contrast the major features of the LAN access methods Describe asynchronous protocols Describe synchronous serial link protocols Identify and describe file transfer protocols and methodologies Describe data compression methodologies used for file transfer Identify evolving issues, such as gigabit transmission requirements, voice over IP, and wireless technologies Understand, install and configure computer software. The student will be able to: Describe the functions and major components (BIOS, task management, etc.) of a computer operating system Identify current operating systems and describe their important features Create, use, and maintain system configuration files Describe procedures for uninstalling operating system software Install and configure applications software upgrades Understand, install and configure network hardware. The student will be able to: Describe the major functions of network server hardware components Identify advantages and disadvantages of wireless and cable technologies Cite appropriate uses of wireless and cable technologies Describe the major functions of network connectivity hardware, such as hubs, repeaters, bridges, routers, switches, and gateways Describe the hardware needed to connect a LAN to the Internet Set up and configure client hardware (including installation of NICs and NIC drivers) Fabricate patch, crossover and console cables Terminate cable using connectors and punch down panels Test the cable using industry standard measurements Label and document the wiring system Set up a network using cable technology Set up a network using wireless technology Use current connectivity devices such as hubs, repeaters, bridges, routers, switches, and gateways Perform internetworking activities. The student will be able to: Describe WAN topologies and MAN topologies Differentiate between WAN topologies and LAN topologies Compare and contrast routing protocols (e.g., RIP, OSFP). 18

19 Form 2A, Page 5 LIST PERFORMANCE STANDARDS ADDRESSED: (Continued) NUMBER(S): TITLES(S): Describe the general routing problem and common solutions (including routing verses bridging) Identify and describe WAN protocols Explain how the first three layers of the OSI model relate to routing and switching Describe various routing protocols such as RIP, OSPF Differentiate among routing, switching and bridging Install routers to simulate a WAN/LAN network Explain each step necessary for connecting a network to the Internet Explain the differences between connecting to the Internet via a dial-up connection vs. a dedicated connection Identify two major network issues associated with each of Internet, intranet, and extranet Implement LAN/WAN connections, including virtual private networks (VPN), permanent virtual circuits (PVC), frame relay, tunneling, remote and mobile user access, etc Define the basic software components of a WAN Configure routers to simulate a WAN/LAN network Explain the function and purpose of firewalls and firebreaks and their purpose Configure access lists to limit traffic and enhance security Explain three major security concerns relating to data communications Perform Network administration and management activities. The student will be able to: Create and test account templates and policies Grant/deny access to logins Explain RMON and SNMP and their use in monitoring a network Demonstrate the use of a network management package Configure network devices to send SNMP traps or alerts to network management systems Discuss quality-of-service considerations and switching prioritization Describe routing metrics such as hop counts, cost, etc Describe typical WAN links and discuss bandwidth considerations Provide examples of WAN backup techniques such as dial-backup that illustrate when they are appropriate Perform troubleshooting and maintenance activities. The student will be able to: Describe the use and features of diagnostic test equipment.* Describe effective troubleshooting strategies and techniques to resolve basic hardware, software, and network problems.* Recognize and resolve basic hardware and software configuration problems Eliminate the obvious using techniques such as substitution Trace for connectivity issues through each system component Identify resources for troubleshooting including online documentation Follow standard operating procedures for troubleshooting hardware and software Implement restoration of critical resources Determine when to escalate issues based on predefined guidelines Document problems and solutions for future reference Assemble reference manual including frequently asked questions. 19

20 Form 2A, Page 6 LIST PERFORMANCE STANDARDS ADDRESSED: (Continued) NUMBER(S): TITLES(S): 10.0 Perform documentation and technical reference activities. The student will be able to: Document the router configuration Locate technical information online Evaluate information located through online research Perform user-training activities. The student will be able to: Instruct user in login procedure Explain downloading procedure and policy Orient user to company LAN and workstation policies Orient user to applications Management and backup procedures Develop an ongoing training program Demonstrate professional development skills. The student will be able to understand the importance of: Attending classes, seminars, and workshops Reviewing literature and reading current literature Evaluating skills and taking necessary steps to upgrade Perform general organizational computing workplace competencies. The student will be able to: Follow oral and written instructions Identify and discuss software-licensing issues Identify and discuss property rights and licensing issues Identify and discuss privacy issues Identify and discuss encryption issues Identify techniques for stress management and prevention of job burn-out Use appropriate communication skills, telephone etiquette, courtesy, and manners when dealing with customers Communicate effectively with individuals lacking a technical background Give clear detailed technical oral instructions. 20

21 Form 2A, Page 7 PROGRAM TITLE: COURSE TITLE: Biomedical Engineering Technology Software Configuration CIP NUMBER: LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S): 06.0 UNDERSTAND BASIC NETWORKING PRINCIPLES The student will be able to: Understand basic network hardware technologies Understand basic network software technologies Demonstrate proficiency in understanding broad-based vendor independent network hardware technologies such as: a. Local Area Networks (LAN) b. Wide Area Networks (WAN) Demonstrate proficiency in understanding basics in principle software protocols such as TCP/IP functions. 21

22 Florida State College At Jacksonville Learning Outcomes & Assessment NOTE: Use either the Tab key or mouse click to move from field to field. The box will expand to accommodate your entry. Section 1 COURSE PREFIX AND NUMBER: CET 2600 COURSE TITLE: Network Fundamentals Section 2 TYPE OF COURSE: (Click on the box to check all that apply) SEMESTER CREDIT HOURS (CC): 3 CONTACT HOURS (NCC): AA Elective AS Required Professional College Prep AS Professional Elective AAS Required Professional Technical Certificate Other PSAV Apprenticeship General Education: (For General Education courses, you must also complete Section 3 and Section 8) Section 3 (If applicable) INDICATE BELOW THE DISCIPLINE AREA FOR GENERAL EDUCATION COURSES: Communications Social & Behavioral Sciences Mathematics Natural Sciences Humanities Section 4 INTELLECTUAL COMPETENCIES: Reading Speaking Critical Analysis Writing Listening Information Literacy Quantitative Skills Ethical Judgment Scientific Method of Inquiry Working Collaboratively Section 5 STATE GENERAL EDUCATION LEARNING OUTCOME AREA Critical Communication Scientific and Quantitative Reasoning Thinking Information Global Sociocultural Responsibility Literacy Section 6 LEARNING OUTCOMES Use the OSI and TCP/IP models and their associated protocols and applications to explain how data flows in a network. Describe the operation of data networks including LAN and WAN basic operation, basic routing and switching concepts, functions of various network devices, and differences/characteristics of physical and logical network topologies. Distinguish between layer 2 and layer 3 addressing, TCP/IP protocols, and port numbers. Type of Outcome: Gen. Ed, Program, 22 METHOD OF ASSESSMENT Written AND hands-on assessments Written assessments Hands-on and written assessments

23 Section 6 (cont.) LEARNING OUTCOMES Without aids of any type, implement an IPv4 VLSM addressing scheme to meet network requirements. Create, apply, and verify a basic configuration to a router and a switch. Implement a small network including hosts, routers, switches, IP configuration, and cabling. Identify and implement common LAN cables. Perform basic troubleshooting on a multi-lan environment. Describe the encapsulation process including the addressing and headers that are added/removed as a packet moves from one network to another network. Recognize and analyze packets obtained from a TCP/IP network. Type of Outcome: Gen. Ed, Program, METHOD OF ASSESSMENT Hands-on and written assessments Hands-on testing Hands-on testing Hands-on testing Hands-on testing where instructor inserts problems for students to solve. Two out of three problems is considered mastery. Written assessments Hands-on testing Section 7 Name of Person Completing This Form: Cheryl Schmidt Date: 11/8/

24 Form 2A, Page 1 FLORIDA STATE COLLEGE AT JACKSONVILLE COLLEGE CREDIT COURSE OUTLINE COURSE NUMBER: CTS 2111 COURSE TITLE: Open Source Operating Systems (Redhat Computing Essentials) PREREQUISITE(S): CNT 1015 COREQUISITE(S): None CREDIT HOURS: 4 CONTACT HOURS/WEEK: 4 CONTACT HOUR BREAKDOWN: Lecture/Discussion: 3 Laboratory: 1 Other : FACULTY WORKLOAD POINTS: 4 STANDARDIZED CLASS SIZE ALLOCATION: 27 CATALOG COURSE DESCRIPTION: In this course, students learn how to install, configure, troubleshoot and administer an open source operating system within a network and Internet environment. Topics may include installation, desktop environments, shell commands, scripting, files systems, permissions, users, groups, processes, software management and packages. The Red Hat Linux Essentials course is designed for beginning Linux system administrators who are interested in learning essential system administration skills for Enterprise Linux. The course provides hands-on training to effectively use, customize, and script common command-line utilities. In addition, students learn how to perform essential system administration tasks including file systems, shell, string, and user management procedures. SUGGESTED TEXT(S): Any current Linux material Current Redhat Academy Computing Essentials training guides IMPLEMENTATION DATE: Fall Term, 1999 (19991) REVIEW OR MODIFICATION DATE: Fall Term, 2003 (20041) Fall Term, 2008 (20091) Spring Term, 2011 (20112) Proposal Spring Term, 2013 (20132) Proposal

25 Form 2A, Page 2 COURSE TOPICS CONTACT HOURS PER TOPIC I. Introduction to Open Source Introduction to Red Hat Enterprise Linux Computing Essentials 4 II. Open Source Installation and Usage Filesystem Basics 4 III. Gnome, Desktop, Applications Users and Groups 8 IV. Utilities and Basic Navigation File Ownerships and Permissions 4 V. The Bash Shell The Linux Filesystem 8 VI. Shell Scripting The Bash Shell 4 VII. Administrative Tasks, User and Group Management Standard I/O and Pipes 8 VIII. Directory Management String Processing Tools 4 IX. Security, Ownership and Permission Management Managing Processes 4 X. Filesystem Management Network Applications 8 XI. XII. Process Management, Process Scheduling, Run Levels Supplemental Material 4 Backup, Restoration, Systems Rescue and Recovery Quizzes, Tests, and Final

26 PROGRAM TITLE: Networking Services Technology Form 2A, Page 3 COURSE TITLE: Open Source Operating Systems (Redhat Computing Essentials) CIP NUMBER: (AS) AS LIST PERFORMANCE STANDARD ADDRESSED: NUMBER(S): TITLES(S): 04.0 UNDERSTAND, INSTALL AND CONFIGURE COMPUTER SOFTWARE -- The student will be able to: Identify current operating systems and describe their important features Use an operating system for activities such as data and file management Identify current systems utilities and describe their functions Install and configure a microcomputer operating system, system, and application software UNDERSTAND, INSTALL AND CONFIGURE NETWORK SOFTWARE - The student will be able to: Design a directory and security structure. 26

27 New CLOA Florida State College At Jacksonville Learning Outcomes & Assessment NOTE: Use either the Tab key or mouse click to move from field to field. The box will expand to accommodate your entry. Section 1 SEMESTER CREDIT HOURS (CC): 4 COURSE PREFIX AND NUMBER: CTS 2111 CONTACT HOURS (NCC): COURSE TITLE: Open Source Operating Systems (Redhat Computing Essentials) Section 2 TYPE OF COURSE: (Click on the box to check all that apply) AA Elective AS Required Professional College Prep AS Professional Elective AAS Required Professional Technical Certificate Other PSAV Apprenticeship General Education: (For General Education courses, you must also complete Section 3 and Section 8) Section 3 (If applicable) INDICATE BELOW THE DISCIPLINE AREA FOR GENERAL EDUCATION COURSES: Communications Social & Behavioral Sciences Mathematics Natural Sciences Humanities Section 4 INTELLECTUAL COMPETENCIES: Reading Speaking Critical Analysis Quantitative Skills Scientific Method of Inquiry Writing Listening Information Literacy Ethical Judgment Working Collaboratively Section 5 STATE GENERAL EDUCATION LEARNING OUTCOME AREA Communication Critical Thinking Scientific and Quantitative Reasoning Information Global Sociocultural Responsibility Literacy Section 6 LEARNING OUTCOMES Describe Linux terminology and concepts necessary to communicate with technical personnel. Install Linux on a workstation. Operate desktop and applications. Operate utilities and navigate file systems. Create simple shell scripts. Create users and groups. Type of Outcome: Gen. Ed, Program, 27 METHOD OF ASSESSMENT Activities/assignments, written testing, hands-on testing. Activities/assignments, written testing, hands-on testing. Activities/assignments, written testing, hands-on testing. Activities/assignments, written testing, hands-on testing. Activities/assignments, written testing, hands-on testing. Activities/assignments, written testing, hands-on testing.

28 Section 6 (Continued) LEARNING OUTCOMES Section 7 Configure security, ownerships and permissions. Install software and packages. Manage run levels and processes, schedule processes. Recover systems, backup and restore files. Type of Outcome: Gen. Ed, Program, METHOD OF ASSESSMENT Activities/assignments, written testing, hands-on testing. Activities/assignments, written testing, hands-on testing. Activities/assignments, written testing, hands-on testing. Activities/assignments, written testing, hands-on testing. Name of Person Completing This Form: Steve Clancy and Bill Dennis Date: 8/14/12 28

29 FLORIDA STATE COLLEGE AT JACKSONVILLE Form 2A, Page 1 COLLEGE CREDIT COURSE OUTLINE COURSE NUMBER: CTS 2329 COURSE TITLE: Desktop Configuration (Redhat System Admin) PREREQUISITE(S): CDA 1302 and CDA 1403 CTS 2111 COREQUISITE(S): None CREDIT HOURS: 4 CONTACT HOURS/WEEK: 4 CONTACT HOUR BREAKDOWN: Lecture/Discussion: 3 Laboratory: 1 Other : FACULTY WORKLOAD POINTS: 4 STANDARDIZED CLASS SIZE ALLOCATION: 27 CATALOG COURSE DESCRIPTION: In this course, students learn how to install, configure, troubleshoot and administer the desktop operating system within a network and Internet environment. Topics may include operating system installation, device configuration, security and access control, network connectivity, system performance and optimization. The Red Hat Linux System Administration course provides students the skills needed to effectively administer Red Hat Enterprise Linux. Students learn to properly manage a Linux workstation or server, including installation and configuration of local components and services as well as connections to existing network services. SUGGESTED TEXT(S): Systems Administration training guides Any current Linux material Current Redhat Academy IMPLEMENTATION DATE: Fall Term, 1999 (19991) REVIEW OR MODIFICATION DATE: Fall Term, 2008 (20091) (was CEN 1300) Spring Term, 2013 (20132) Proposal

30 Form 2A, Page 2 COURSE TOPICS CONTACT HOURS PER TOPIC I. Getting Started with the Desktop Operating System Red Hat Enterprise Linux Installation 4 II. Operating System Installation Hardware and Device Configuration 4 III. Configuring the Desktop Environment Linux Filesystem Management 4 6 IV. Configuring the User Interface System Initialization and Services 4 6 V. Configuring Users and Groups 8 6 VI. Configuring Security RPM: The Red Hat Package Manager 8 VII. Configuring Disks System Administration Tools 4 8 VIII. Configuring Network Connectivity Kernel Services and Configuration 8 IX. Configuring Internet Clients X Windowing System 4 X. Configuring Applications 4 XI. Maintaining and Optimizing the Desktop System 8 XII. Quizzes, Tests, and Final exams

31 PROGRAM TITLE: COURSE TITLE: Form 2A, Page 3 Networking Services Technology Desktop Configuration (Redhat System Admin) CIP NUMBER: (AS) AS LIST PERFORMANCE STANDARD ADDRESSED: NUMBER(S): TITLES(S): 01.0 DEMONSTRATE UNDERSTANDING OF NETWORKED ENVIRONMENTS - The student will be able to: Identify and discuss issues (such as security, privacy, redundancy, etc.) related to networked environments Identify and discuss issues related to naming conventions for user-ids, , passwords, and network devices DEMONSTRATE UNDERSTANDING OF DATA COMMUNICATIONS - The student will be able to: Differentiate between telecommunications and data communications UNDERSTAND, INSTALL AND CONFIGURE COMPUTER HARDWARE - The student will be able to: Install and configure storage and I/O device interfaces Install and configure network hardware components Design and implement test procedure UNDERSTAND, INSTALL AND CONFIGURE COMPUTER SOFTWARE -- The student will be able to: Describe the functions and major components (BIOS, task management, etc.) of a computer operating system Identify current operating systems and describe their important features Use an operating system for activities such as data and file management Identify current systems utilities and describe their functions Use system software to perform routine maintenance tasks such as backup, hard drive defragmentation, etc Use operating systems of different brands and platforms Use both stand-alone operating systems and network operating systems Create, use, and maintain system configuration files Install and configure a microcomputer operating system, system, and application software Describe procedures for uninstalling operating system software Install and configure applications software upgrades Describe modifications necessary to an operating system (such as modifying parameters, how to handle conflicting interrupts, etc.) when installing, configuring and upgrading typical applications software Install and configure client software for connecting to LANs, WANs, and the Internet (network client, WWW browser, terminal emulation, file transfer, etc.) Install and configure client software for client/server and network-based applications ( , videoconferencing, database, etc.) Install applications on a server and configure clients for network access. 31

32 LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED) NUMBER(S): TITLES(S): Form 2A, Page UNDERSTAND, INSTALL AND CONFIGURE NETWORK SOFTWARE - The student will be able to: Describe the major functions of network server software components Design a directory and security structure Install and configure client software on multiple hardware platforms Test and document client software installation Install and configure drivers for NICs and network peripherals (including printers) Install and configure client/server applications (such as , scheduling, etc) on a server PERFORM NETWORK ADMINISTRATION AND MANAGEMENT ACTIVITIES - The student will be able to: Create and manage user accounts based on standard criteria including department, application needs, and permissions Establish, document and disseminate user security guidelines Create and test account templates and policies Document account setup Grant/deny access to peripherals Grant/deny access to logins Grant/deny access to file systems Perform network monitoring activities to ensure account integrity Establish procedures for termination of user accounts. 32

33 Florida State College At Jacksonville Learning Outcomes & Assessment NOTE: Use either the Tab key or mouse click to move from field to field. The box will expand to accommodate your entry. Section 1 COURSE PREFIX AND NUMBER: CTS 2329 COURSE TITLE: Desktop Configuration (Redhat System Admin) Section 2 TYPE OF COURSE: (Click on the box to check all that apply) SEMESTER CREDIT HOURS (CC): 4 CONTACT HOURS (NCC): AA Elective AS Required Professional College Prep AS Professional Elective AAS Required Professional Technical Certificate Other PSAV Apprenticeship General Education: (For General Education courses, you must also complete Section 3 and Section 8) Section 3 (If applicable) INDICATE BELOW THE DISCIPLINE AREA FOR GENERAL EDUCATION COURSES: Communications Social & Behavioral Sciences Mathematics Natural Sciences Humanities Section 4 INTELLECTUAL COMPETENCIES: Reading Speaking Critical Analysis Quantitative Skills Scientific Method of Inquiry Writing Listening Information Literacy Ethical Judgment Working Collaboratively Section 5 STATE GENERAL EDUCATION LEARNING OUTCOME AREA Communication Critical Thinking Scientific and Quantitative Reasoning Information Global Sociocultural Responsibility Literacy Section 6 LEARNING OUTCOMES Learn terminology and concepts necessary to communicate with technical personnel and understand technical documentation.install Red Hat enterprise Linux. Successfully perform technical tasks by following written and oral instructions. Configure hardware and software. Type of Outcome: Gen. Ed, Program, METHOD OF ASSESSMENT Written testing, classroom and group discussion Activities/assignments, written testing, or handson testing. Successful completion of hands-on activities and assignments Activities/assignments, written testing, or handson testing. 33

34 Section 6 (Continued) LEARNING OUTCOMES Type of Outcome: Gen. Ed, Program, METHOD OF ASSESSMENT Section 7 Integrate and combine previously learned tasks and concepts toward completion of more complex tasks and projects. Configure Linux file system management. Collaborate with student co-workers to facilitate successful completion of tasks and projects. Administer user and groups. Troubleshoot and resolve computer/network hardware and software configuration issues. Manage network configuration. Evaluate software/hardware implementation/configuration results against desired outcomes. Manage system administration tools. Research solutions to both common and newly encountered problem and design scenarios. Analyze existing computer and network system components in order to understand and document current configuration of systems. Successful completion of hands-on activities and assignments Activities/assignments, written testing, or hands-on testing. Team activities and assignments Activities/assignments, written testing, or hands-on testing. Written and/or hands-on testing, successful completion of hands-on activities and assignments Activities/assignments, written testing, or hands-on testing. Written and/or hands-on testing, successful completion of hands-on activities and assignments Activities/assignments, written testing, or handson testing. Written and/or hands-on testing, successful completion of hands-on activities and assignments Written and/or hands-on testing, successful completion of hands-on activities and assignments Name of Person Completing This Form: Steve Clancy and Bill Dennis Date: 8/14/12 34

35 FLORIDA STATE COLLEGE AT JACKSONVILLE Form 2A, Page 1 COLLEGE CREDIT COURSE OUTLINE COURSE NUMBER: CTS 2332 COURSE TITLE: Open Source Networking Systems (Redhat Network Applications) PREREQUISITE(S): CTS 2111 CTS 2329 COREQUISITE(S): None CREDIT HOURS: 4 CONTACT HOURS/WEEK: 4 CONTACT HOUR BREAKDOWN: Lecture/Discussion: 3 Laboratory: 1 Other : FACULTY WORKLOAD POINTS: 4 STANDARDIZED CLASS SIZE ALLOCATION: 27 CATALOG COURSE DESCRIPTION: In this course, students learn how to install, configure, troubleshoot and administer open source network services. Topics may include advanced server installation, TCP/IP, web servers, mail servers, firewalls, remote access services, DNS, database server, proxy server, gateway and miscellaneous Internet services. In this course students learn Red Hat Linux Networking Administration. This course provides students with the indepth knowledge needed for most essential Red Hat Enterprise Linux network services. This course covers core system administration and the skills necessary to use Linux as part of a complex services infrastructure. At the end of the course, students have the knowledge and experience to administer a Red Hat Enterprise Linux server and configure its network services. SUGGESTED TEXT(S): Any current Linux material Current Redhat Academy Network Applications training guides IMPLEMENTATION DATE: August, 2000 REVIEW OR MODIFICATION DATE: Fall Term, 2003 (20041) Fall Term, 2008 (20091) (was COP 2347) Spring Term, 2011 (20112) Proposal Spring Term, 2013 (20132) Proposal

36 Form 2A, Page 2 COURSE TOPICS CONTACT HOURS PER TOPIC I. Installing an Open Source Server Introduction to Networking Services 8 II. Administering Network Configuration The Apache Web Server 9 III. Telnet, FTP and Server Startup Berkley Domain Name Service (BIND) 10 IV. Web Servers The Network File Service (NFS) and DHCP 11 V. Mail Servers Samba 8 VI. Firewalls and iptables Sendmai Postfix 8 VII. SSH and Secure Shell Sever 4 VIII. File Sharing Services 4 IX. DNS and Bind Server 4 X. Database Servers 4 XI. Integrated information system on a Linux server platform 16 VII. Quizzes, Tests, and Final exams

37 Form 2A, Page 3 PROGRAM TITLE: COURSE TITLE: Networking Services Technology Open Source Networking Systems (Redhat Network Applications) CIP NUMBER: (AS) AS LIST PERFORMANCE STANDARD ADDRESSED: NUMBER(S): TITLES(S): 02.0 DEMONSTRATE UNDERSTANDING OF DATA COMMUNICATIONS - The student will be able to: Identify and describe file transfer protocols and methodologies UNDERSTAND, INSTALL AND CONFIGURE COMPUTER SOFTWARE -- The student will be able to: Create, use, and maintain system configuration files Install and configure applications software upgrades Describe modifications necessary to an operating system (such as modifying parameters, how to handle conflicting interrupts, etc.) when installing, configuring and upgrading typical applications software Install and configure client software for client/server and network-based applications ( , videoconferencing, database, etc.) Install applications on a server and configure clients for network access UNDERSTAND, INSTALL AND CONFIGURE NETWORK SOFTWARE - The student will be able to: Describe the major functions of network server software components Compare and contrast major functions and features of current network operating systems (including directory services) Install and configure client/server applications (such as , scheduling, etc) on a server Set up a server for remote access. 37

38 Florida State College At Jacksonville Learning Outcomes & Assessment NOTE: Use either the Tab key or mouse click to move from field to field. The box will expand to accommodate your entry. Section 1 SEMESTER CREDIT HOURS (CC): 4 COURSE PREFIX AND NUMBER: CTS 2332 CONTACT HOURS (NCC): COURSE TITLE: Open Source Networking Systems (Redhat Network Applications) Section 2 TYPE OF COURSE: (Click on the box to check all that apply) AA Elective AS Required Professional College Prep AS Professional Elective AAS Required Professional Technical Certificate Other PSAV Apprenticeship General Education: (For General Education courses, you must also complete Section 3 and Section 8) Section 3 (If applicable) INDICATE BELOW THE DISCIPLINE AREA FOR GENERAL EDUCATION COURSES: Communications Social & Behavioral Sciences Mathematics Natural Sciences Humanities Section 4 INTELLECTUAL COMPETENCIES: Reading Speaking Critical Analysis Quantitative Skills Scientific Method of Inquiry Writing Listening Information Literacy Ethical Judgment Working Collaboratively Section 5 STATE GENERAL EDUCATION LEARNING OUTCOME AREA Communication Critical Thinking Scientific and Quantitative Reasoning Information Global Sociocultural Responsibility Literacy Section 6 LEARNING OUTCOMES Describe linux terminology and concepts necessary to communicate with technical personnel Enterprise Linux network services. Install linux on a server Install and configure an Apache Web Server. Administer network configuration Install and configure Berkley Domain Name Service (BIND). Type of Outcome: Gen. Ed, Program, METHOD OF ASSESSMENT Activities/assignments, written testing, hands-on testing Activities/assignments, written testing, hands-on testing. Activities/assignments, written testing, hands-on testing Activities/assignments, written testing, hands-on testing. Activities/assignments, written testing, hands-on testing Activities/assignments, written testing, hands-on testing. 38

39 Section 6 (Continued) LEARNING OUTCOMES Type of Outcome: Gen. Ed, Program, METHOD OF ASSESSMENT Configure server startup Administer the network file service (NFS) and DHCP. Configure server startup Manage the samba service. Install and configure a telnet server Manage and configure Sendmail Postfix. Activities/assignments, written testing, hands-on testing Activities/assignments, written testing, hands-on testing. Activities/assignments, Written testing, Hands-on testing Activities/assignments, written testing, hands-on testing. Activities/assignments, Written testing, Hands-on testing Activities/assignments, written testing, hands-on testing. Install and configure a FTP Server Activities/assignments, written testing, hands-on testing Install and configure a HTTP Server Activities/assignments, written testing, hands-on testing Install and configure a SMTP Server Activities/assignments, written testing, hands-on testing Install and configure a SSH Server Activities/assignments, written testing, hands-on testing Install and configure a DNS Server Activities/assignments, written testing, hands-on testing Install and configure a Database Server Activities/assignments, written testing, hands-on testing Section 7 Install and configure firewalls and iptables Install and configure a completely integrated information system on a Linux server platform Activities/assignments, written testing, hands-on testing Activities/assignments, written testing, hands-on testing Name of Person Completing This Form: Steve Clancy and Bill Dennis Date: 8/14/12 39

40 FLORIDA STATE COLLEGE AT JACKSONVILLE Form 2A, Page 1 COLLEGE CREDIT COURSE OUTLINE COURSE NUMBER: CNT 2401 COURSE TITLE: Networking Operating System Security (Redhat Security Administration) PREREQUISITE(S): CTS 1334 CTS 2332 COREQUISITE(S): None CREDIT HOURS: 4 CONTACT HOURS/WEEK: 4 CONTACT HOUR BREAKDOWN: Lecture/Discussion: 3 Laboratory: 1 Other : FACULTY WORKLOAD POINTS: 4 STANDARDIZED CLASS SIZE ALLOCATION: 27 CATALOG COURSE DESCRIPTION: This course teaches students how to implement and administer security in a network environment. Students are expected to know how to administer servers and services in a network environment before taking this course. In this course students learn Red Hat Linux Security Administration. This course provides students with the in-depth knowledge needed for most essential Red Hat Enterprise Linux network services and access control mechanisms. This course covers core system administration and the skills necessary to use Linux as part of a complex services infrastructure. At the end of the course, students have the knowledge and experience to administer a Red Hat Enterprise Linux server and configure its network services and security. SUGGESTED TEXT(S): ALS Designing Microsoft Windows 2003 Network Security, Microsoft Press; Latest Addition Or MCSA/MCSE Self- Paced Training Kit: Implementing and Administering Security in a Microsoft Windows 2003 Microsoft Press Current Redhat Academy Security Applications - training guides IMPLEMENTATION DATE: Fall Term, 2008 (20091) REVIEW OR MODIFICATION DATE: Spring Term, 2011 (20112) Proposal Spring Term, 2013 (20132) Proposal

41 Form 2A, Page 2 COURSE TOPICS CONTACT HOURS PER TOPIC I. Introduction to server Security Introduction and User Authentication 11 II. Designing Active Directory for Security System Monitoring 12 III. Designing Authentication for a network environment Network and Service Access Controls 15 IV. Planning a network environment administrative structure Securing Data 13 V. Designing Group Security 4 VI. Securing File Resources 4 VII. Designing Group Policy 4 VIII. Securing Client Computers 2 IX. Designing Network Server Services Security 4 X. Planning a Public Key Infrastructure 4 XI. Securing Data at the Application Layer 2 XII. Securing Data with Internet Protocol Security (IPSec) 4 XIII. Securing Access for Remote Users and Networks 4 XIV. Securing an Extranet 4 XV. Securing Internet Access 4 XVI. Securing Access in a Heterogeneous Network Environment 4 XVII. Designing a Security Plan 2 V. Quizzes, Tests, and Final exams

42 PROGRAM TITLE: Networking Services Technology Form 2A, Page 3 COURSE TITLE: Networking Operating System Security (Redhat Security Administration) CIP NUMBER: (AS) AS LIST PERFORMANCE STANDARD ADDRESSED: NUMBER(S): TITLES(S): 01.0 DEMONSTRATE UNDERSTANDING OF NETWORKED ENVIRONMENTS The student will be able to: Identify and discuss issues (such as security, privacy, redundancy, etc.) related to networked environments Identify and discuss issues related to naming conventions for user ids, , passwords, and network devices List and define layers in the OSI and TCP/IP network protocol models Discuss the nature of IP addresses and MAC addresses, and mapping between protocol addressing schemes Produce effective documentation UNDERSTAND, INSTALL AND CONFIGURE COMPUTER SOFTWARE The student will be able to: Use an operating system for activities such as data and file management Identify current systems utilities and describe their functions Create, use, and maintain system configuration files Install and configure client software for connecting to LANs, WANs, and the Internet (network client, WWW browser, terminal emulation, file transfer, etc.) PERFORM INTERNETWORKING ACTIVITIES The student will be able to: Explain the function and purpose of firewalls and firebreaks and their purpose Configure access lists to limit traffic and enhance security Explain three major security concerns relating to data communications PERFORM NETWORK ADMINISTRATION AND MANAGEMENT ACTIVITIES The student will be able to: Create and manage user accounts based on standard criteria including department, application needs, and permissions Create and test account templates and policies Document account setup Grant/deny access to peripherals Grant/deny access to logins Grant/deny access to file systems Perform network monitoring activities to ensure account integrity Document security policies and violations Describe current encryption standards - public vs. private key, NSA DES, PGP Describe the functions and characteristics of firewalls Address security issues raised by the ability to access server remotely Discuss the functions of authentication servers, RADIUS, and VPN Use network management tools effectively to integrate and manage network resources. 42

43 LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED) NUMBER(S): TITLES(S): Form 2A, Page PERFORM DOCUMENTATION AND TECHNICAL REFERENCE ACTIVITIES The student will be able to: Describe appropriate documentation procedures and practices Effectively use locally maintained systems, software, and network documentation Produce and maintain system documentation, such as inventory, costs, installed software, and procedures Maintain network documentation, including server and workstation hardware and software specifications Document the router configuration Effectively use several standard visual modeling tools Maintain visual network documentation, such as cabling diagrams Describe effective strategies for online research Locate technical information online Evaluate information located through online research Correctly cite Internet-based resources DEMONSTRATE PROFESSIONAL DEVELOPMENT SKILLS The student will be able to understand the importance of: Attending classes, seminars, and workshops Reviewing literature and reading current literature Evaluating skills and taking necessary steps to upgrade PERFORM GENERAL ORGANIZATIONAL COMPUTING WORKPLACE COMPETENCIES The student will be able to: Follow oral and written instructions List the steps in problem solving Identify and discuss encryption issues Give clear detailed technical oral instructions. 43

44 Florida State College At Jacksonville Learning Outcomes & Assessment NOTE: Use either the Tab key or mouse click to move from field to field. The box will expand to accommodate your entry. Section 1 COURSE PREFIX AND NUMBER: CTS 2401 SEMESTER CREDIT HOURS (CC): 4 CONTACT HOURS (NCC): COURSE TITLE: Networking Operating System Security (Redhat Security Administration) Section 2 TYPE OF COURSE: (Click on the box to check all that apply) AA Elective AS Required Professional College Prep AS Professional Elective AAS Required Professional Technical Certificate Other PSAV Apprenticeship General Education: (For General Education courses, you must also complete Section 3 and Section 8) Section 3 (If applicable) INDICATE BELOW THE DISCIPLINE AREA FOR GENERAL EDUCATION COURSES: Communications Social & Behavioral Sciences Mathematics Natural Sciences Humanities Section 4 INTELLECTUAL COMPETENCIES: Reading Speaking Critical Analysis Quantitative Skills Scientific Method of Inquiry Writing Listening Information Literacy Ethical Judgment Working Collaboratively Section 5 STATE GENERAL EDUCATION LEARNING OUTCOME AREA Communication Critical Thinking Scientific and Quantitative Reasoning Information Global Sociocultural Responsibility Literacy Section 6 LEARNING OUTCOMES Implementing, managing, and troubleshooting security policies. Configure, deploy, and troubleshoot Security Templates system monitoring. Implementing, Managing, And Troubleshooting Patch Management Infrastructure Manage network and service access controls. Implementing, managing, and troubleshooting security for network communications. Type of Outcome: Gen. Ed, Program, METHOD OF ASSESSMENT Hands-on exam or written exam. Hands-on exam or written exam. Hands-on exam or written exam. Hands-on exam or written exam. 44

45 Section 6 (Continued) LEARNING OUTCOMES Type of Outcome: Gen. Ed, Program, METHOD OF ASSESSMENT Planning, configuring, and troubleshooting authentication, authorization, and PKI Hands-on exam or written exam Section 7 Name of Person Completing This Form: Steve Clancy and Bill Dennis Date: 8/14/12 45

46 Form 2A, Page 1 FLORIDA STATE COLLEGE AT JACKSONVILLE COLLEGE CREDIT COURSE OUTLINE COURSE NUMBER: CNT 2930 COURSE TITLE: PREREQUISITE(S): COREQUISITE(S): Special Topics in Networking (Capstone) None CNT 2102 and CTS 2655, both with a grade of C or higher. None CREDIT HOURS: Variable CONTACT HOURS/WEEK: Variable CONTACT HOUR BREAKDOWN: Lecture/Discussion: 3 Laboratory: 1 Other : FACULTY WORKLOAD POINTS: Variable STANDARDIZED CLASS SIZE ALLOCATION: 27 CATALOG COURSE DESCRIPTION: This course will cover various selected topics relating to computer networking. Topics and credit hours will be determined when the course is scheduled. This course may be repeated for credit. Students are given various scenarios in computer networking. Student s research, plan, design and implement the scenario. Students document and present their findings in a concise and professional manner consistent with current IT business practices. SUGGESTED TEXT(S): Book Titles Vary Depending on topics. None IMPLEMENTATION DATE: Fall Term, 2008 (20091) REVIEW OR MODIFICATION DATE: Spring Term, 2013 (20132) Proposal

47 Form 2A, Page 2 COURSE TOPICS CONTACT HOURS PER TOPIC Topics will vary but should relate to computer networking When offered as 1 credit 15 When offered as 2 credits 30 When offered as 3 credits 45 When offered as 4 credits 60 I. Project Goal Setting 2 II. Network Design 8 III. Network Implementation 18 IV. Network Documentation 28 V. Presentation And Compilation

48 Form 2A, Page 3 PROGRAM TITLE: COURSE TITLE: Networking Services Technology Special Topics in Networking (Capstone) CIP NUMBER: (AS) AS LIST PERFORMANCE STANDARD ADDRESSED: NUMBER(S): TITLES(S): 01.0 DEMONSTRATE UNDERSTANDING OF NETWORKED ENVIRONMENTS - The student will be able to: Explain the use of binary numbers to represent instructions and data Describe the hardware implications of the use of binary representation of instructions and data Convert numbers among decimal, binary, and hexadecimal representation Perform binary arithmetic Identify various coding schemes (ASCII, etc.) Discuss various data types (signed and unsigned integers, floating point, etc) Identify several advantages and disadvantages of networked and non-networked environments Describe current network environments, such as peer-to-peer and client/server Identify and discuss issues (such as security, privacy, redundancy, etc.) related to networked environments Identify and discuss issues related to naming conventions for user-ids, , passwords, and network devices List and define layers in the OSI and TCP/IP network protocol models Identify and describe current relevant IEEE network standards Illustrate typical network topologies Identify advantages and disadvantages of each topology Describe the major functions of LAN hardware protocols such as ethernet, token ring, FDDI, and arcnet Describe LAN software protocols such as IPX/SPX, TCP/IP, and NetBEUI Discuss the nature of IP addresses and MAC addresses, and mapping between protocol addressing schemes Identify major emerging technologies (such as ATM, VPN, and voice over IP) Identify and discuss technical issues related to emerging technologies (such as security, bandwidth capability, and gigabit transmission rates) Discuss the design and function of a storage-area network (SAN) Design a LAN, including the specification of architecture, hardware, software, etc Identify the advantages of VLANs Characterize a VLAN implementation Describe the function of a spanning tree algorithm Identify a proper network design with a spanning tree component Use effectively two different and current network modeling tools Produce effective documentation. 48

49 Form 2A, Page 4 LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED) NUMBER(S): TITLES(S): 02.0 DEMONSTRATE UNDERSTANDING OF DATA COMMUNICATIONS - The student will be able to: Differentiate between telecommunications and data communications Describe the main functions of each relevant current standard setting organization (IEEE, TIA, etc.) Compare and contrast digital communications lines and cable characteristics (e.g. ISDN, DSL, T-1 and T-3) Describe ATM technology; discuss the functions and applications of this technology Describe the functioning of modems, their features and operating characteristics Define the features of an ASCII terminal Describe the function of a UART Discuss signal representation and modulation Describe current data code systems used in data communication Compare and contrast synchronous and asynchronous serial transmission Compare and contrast major data communications media in terms of data flow, data codes, and transmission codes Define common error detection and correction mechanisms Identify LAN access control methods (CSMA/CD, token passing, etc.) Compare and contrast the major features of the LAN access methods Describe asynchronous protocols Describe synchronous serial link protocols Identify and describe file transfer protocols and methodologies Describe data compression methodologies used for file transfer Identify evolving issues, such as gigabit transmission requirements, voice over IP, and wireless technologies UNDERSTAND, INSTALL AND CONFIGURE COMPUTER HARDWARE - The student will be able to: Identify and describe distinguishing features of the major hardware platforms Describe the functions of major hardware components of a computer system Recognize and correctly identify computing hardware components Describe emerging hardware technologies and discuss their potential impact Implement proper procedures for handling and safeguarding equipment Describe procedures for proper disposal of computer components Analyze the user s needs Set up and configure systems and peripherals following institutional protocol Set up BIOS Install and configure storage and I/O device interfaces Install and configure multimedia devices and interfaces Install and configure network hardware components Design and implement test procedure Document systems Configure systems and establish baseline Design and implement work order procedures Design and implement systems backups 49

50 LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED) Form 2A, Page 5 NUMBER(S): TITLES(S): 04.0 UNDERSTAND, INSTALL AND CONFIGURE COMPUTER SOFTWARE -- The student will be able to: Describe the functions and major components (BIOS, task management, etc.) of a computer operating system Identify current operating systems and describe their important features Use an operating system for activities such as data and file management Identify current systems utilities and describe their functions Use system software to perform routine maintenance tasks such as backup, hard drive defragmentation, etc Use operating systems of different brands and platforms Use both stand-alone operating systems and network operating systems Create, use, and maintain system configuration files Describe the primary features and functions of the major categories of applications software (word processing, database, spreadsheet, presentation, , browsers, etc.) Use basic features of office productivity software Independently learn to perform (previously untaught) tasks using office productivity software Use software produced by multiple vendors Transmit and exchange data in a multiple vendor software environment Install and configure a microcomputer operating system, system, and application software Describe procedures for uninstalling operating system software Configure software for accessibility by disabled individuals Install and configure applications software upgrades Describe modifications necessary to an operating system (such as modifying parameters, how to handle conflicting interrupts, etc.) when installing, configuring and upgrading typical applications software Install and configure client software for connecting to LANs, WANs, and the Internet (network client, WWW browser, terminal emulation, file transfer, etc.) Install and configure client software for client/server and network-based applications ( , videoconferencing, database, etc.) Install applications on a server and configure clients for network access UNDERSTAND, INSTALL AND CONFIGURE NETWORK SOFTWARE - The student will be able to: Describe the major functions of network server software components Compare and contrast major functions and features of current network operating systems (including directory services) Design a directory and security structure Install and configure a LAN server Configure protocol stacks Configure a server for multiple network protocols and frame types Configure a server to handle multiple languages for international applications Set up and configure network routing, using appropriate documentation Describe management issues and procedures for handling multiple servers on a network Install and connect multiple servers (including different platforms) Install and configure client-auditing software Install and configure software to build client-side images Describe the major functions of network client software components. 50

51 Form 2A, Page 6 LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED) NUMBER(S): TITLES(S): Install and configure client software on multiple hardware platforms Test and document client software installation Install and configure drivers for NICs and network peripherals (including printers) Install and configure client/server applications (such as , scheduling, etc) on a server Install and configure network-based services such as videoconferencing, integrated voic / /fax, large document storage and retrieval, etc Set up a proxy server and a gateway Set up a server for remote access Document client server application installation and establish baselines Monitor client server application and database Document and enforce software licensing PERFORM NETWORK ADMINISTRATION AND MANAGEMENT ACTIVITIES - The student will be able to: Create and manage user accounts based on standard criteria including department, application needs, and permissions Establish, document and disseminate user security guidelines Create and test account templates and policies Document account setup Grant/deny access to peripherals Grant/deny access to logins Grant/deny access to file systems Perform network monitoring activities to ensure account integrity Establish procedures for termination of user accounts Manage software licensing based on user requirements Document security policies and violations Install and update anti-virus software Describe current encryption standards - public vs. private key, NSA DES, PGP Describe the functions and characteristics of firewalls Address security issues raised by the ability to access server remotely Discuss the functions of authentication servers, RADIUS, and VPN Establish files backup procedures Develop and publish backup schedule Implement back up procedures Design test procedures Test backup by performing restore of sample data Document backup Monitor backup Coordinate off-site storage of backup files Establish a baseline for optimal network performance Capture sample data and compare to baseline Recommend changes to enhance network performance Configure time synchronization and troubleshoot inconsistencies Use network management tools effectively to integrate and manage network resources Explain RMON and SNMP and their use in monitoring a network. 51

52 Form 2A, Page 7 LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED) NUMBER(S): TITLES(S): Demonstrate the use of a network management package Configure network devices to send SNMP traps or alerts to network management systems Discuss quality-of-service considerations and switching prioritization Describe routing metrics such as hop counts, cost, etc Describe typical WAN links and discuss bandwidth considerations Provide examples of WAN backup techniques such as dial-backup that illustrate when they are appropriate PERFORM TROUBLESHOOTING AND MAINTENANCE ACTIVITIES - The student will be able to: Describe the use and features of diagnostic test equipment.* Describe effective troubleshooting strategies and techniques to resolve basic hardware, software, and network problems.* Recognize and resolve basic hardware and software configuration problems Eliminate the obvious using techniques such as substitution Trace for connectivity issues through each system component Identify resources for troubleshooting including online documentation Follow standard operating procedures for troubleshooting hardware and software Implement restoration of critical resources Determine when to escalate issues based on predefined guidelines Document problems and solutions for future reference Assemble reference manual including frequently asked questions Define windows of opportunity for maintenance tasks Determine type of maintenance programs needed to ensure maximum system performance Determine service intervals and publish maintenance schedule Document maintenance performed Establish a plan of obsolescence. 52

53 Florida State College At Jacksonville Learning Outcomes & Assessment NOTE: Use either the Tab key or mouse click to move from field to field. The box will expand to accommodate your entry. Section 1 COURSE PREFIX AND NUMBER: CNT 2930 COURSE TITLE Special Topics in Networking (Capstone) Section 2 TYPE OF COURSE: (Click on the box to check all that apply) SEMESTER CREDIT HOURS (CC): 3 CONTACT HOURS (NCC): AA Elective AS Required Professional College Prep AS Professional Elective AAS Required Professional Technical Certificate Other PSAV Apprenticeship General Education: (For General Education courses, you must also complete Section 3 and Section 8) Section 3 (If applicable) INDICATE BELOW THE DISCIPLINE AREA FOR GENERAL EDUCATION COURSES: Communications Social & Behavioral Sciences Mathematics Natural Sciences Humanities Section 4 INTELLECTUAL COMPETENCIES: Reading Speaking Critical Analysis Quantitative Skills Scientific Method of Inquiry Writing Listening Information Literacy Ethical Judgment Working Collaboratively Section 5 STATE GENERAL EDUCATION LEARNING OUTCOME AREA Communication Critical Thinking Scientific and Quantitative Reasoning Information Global Sociocultural Responsibility Literacy Section 6 LEARNING OUTCOMES Learn terminology and concepts necessary to communicate with technical personnel and understand technical documentation. Set network design/development goals. Successfully perform technical tasks by following written and oral instructions.design a network given specific criteria. Integrate and combine previously learned tasks and concepts toward completion of more complex tasks and projects. Implement a network given specific criteria. Type of Outcome: Gen. Ed, Program, METHOD OF ASSESSMENT Written Testing, Classroom And Group Discussion Case study. Successful Completion Of Hands-On Activities And Assignments Case study. Successful Completion Of Hands-On Activities And Assignments Case study. 53

54 Section 6 (Continued) LEARNING OUTCOMES Type of Outcome: Gen. Ed, Program, METHOD OF ASSESSMENT Collaborate with student co-workers to facilitate successful completion of tasks and projects Document a network given specific criteria. Troubleshoot and resolve computer/network hardware and software configuration issues Compile and present network design, documentation, and implementation plan. Evaluate software/hardware implementation/configuration results against desired outcomes Research Solutions To Both Common And Newly Encountered Problem And Design Scenarios Analyze existing computer and network system components in order to understand and document current configuration of systems Section 7 Name Of Person Completing This Form: Ernie Friend Date: 8/14/12 Team activities and assignments Case study. Written and/or hands-on testing, successful completion of hands-on activities and assignments Case study. Written and/or hands-on testing, successful completion of hands-on activities and assignments Written and/or hands-on testing, successful completion of hands-on activities and assignments Written and/or hands-on testing, successful completion of hands-on activities and assignments 54

55 Form 2A, Page 1 FLORIDA STATE COLLEGE AT JACKSONVILLE COLLEGE CREDIT COURSE OUTLINE COURSE NUMBER: CTS 2657 COURSE TITLE: Building Scalable Networks (CCNP Route) PREREQUISITE(S): CNT 2210 COREQUISITE(S): None CREDIT HOURS: 4 CONTACT HOURS/WEEK: 4 CONTACT HOUR BREAKDOWN: Lecture/Discussion: 3 Laboratory: 1 Other : FACULTY WORKLOAD POINTS: 4 STANDARDIZED CLASS SIZE ALLOCATION: CATALOG COURSE DESCRIPTION: This course is an advanced course that teaches advanced routing protocols such as OSPF, EIGRP, IS-IS, and BGP. It will discuss concepts and scalability pertaining to these routing protocols, as well as how to configure, monitor, optimize, redistribute, secure, and troubleshoot them. Other topics include IPv6, and DHCP configuration. Handson exercises are an integral part of the course. This course teaches students how to implement, monitor, and maintain routing services in an enterprise network. Students will learn how to plan, configure, and verify the implementation of complex enterprise LAN and WAN routing solutions, using a range of routing protocols in IPv4 and IPv6 environments. The course also covers the configuration of secure routing solutions to support branch offices and mobile workers. Comprehensive labs emphasize hands- -on learning and practice to reinforce configuration skills. SUGGESTED TEXT(S): Building Cisco Scalable Networks, Cisco Press (latest edition) CCNP ROUTE: Implementing IP Routing (Latest Edition) IMPLEMENTATION DATE: Spring Term, 2002 (20022) REVIEW OR MODIFICATION DATE: Fall Term, 2005 (20061) Fall Term, 2008 (20091) Spring Term, 2013 (20132) Proposal

56 Form 2A, Page 2 COURSE TOPICS CONTACT HOURS PER TOPIC I. Designing Scalable Networks 2 II. EIGRP 9 III. OSPF 9 IV. Integrated IS-IS 5 V. Route optimization 9 VI. BGP 9 VII. IPV6 5 VIII. Case Studies 4 IX. Hands-on Testing 8 Total: 60 56

57 Form 2A, Page 3 PROGRAM TITLE: COURSE TITLE: Networking Services Technology Building Scalable Networks (CCNP Route) CIP NUMBER: AAS ( ) AS LIST PERFORMANCE STANDARD ADDRESSED: NUMBER(S): TITLES(S): 01.0 DEMONSTRATE UNDERSTANDING OF NETWORKED ENVIRONMENTS The student will be able to: Identify and discuss issues (such as security, privacy, redundancy, etc.) related to networked environments Identify and discuss issues related to naming conventions for user ids, , passwords, and network devices List and define layers in the OSI and TCP/IP network protocol models Identify and describe current relevant IEEE network standards Describe LAN software protocols such as IPX/SPX, TCP/IP, and NetBEUI Discuss the nature of IP addresses and MAC addresses, and mapping between protocol addressing schemes UNDERSTAND, INSTALL AND CONFIGURE COMPUTER SOFTWARE The student will be able to: Install and configure client software for connecting to LANs, WANs, and the Internet (network client, WWW browser, terminal emulation, file transfer, etc.) UNDERSTAND, INSTALL AND CONFIGURE NETWORK HARDWARE The student will be able to: Identify a variety of specialized servers (e.g. proxy, , DHCP, Web, etc.) and describe the hardware requirements Describe the major functions of network connectivity hardware, such as hubs, repeaters, bridges, routers, switches, and gateways Describe the hardware needed to connect a LAN to the Internet Use current connectivity devices such as hubs, repeaters, bridges, routers, switches, and gateways UNDERSTAND, UNSTALL AND CONFIGURE NETWORK SOFTWARE The student will be able to: Install and configure a LAN server Configure protocol stacks Set up and configure network routing, using appropriate documentation PERFORM INTERNETWORKING ACTIVITIES The student will be able to: Compare and contrast routing protocols (e.g., RIP, OSFP) Describe the general routing problem and common solutions (including routing verses bridging) Explain how the first three layers of the OSI model relate to routing and switching Describe various routing protocols such as RIP, OSPF. 57

58 LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED) Form 2A, Page 4 NUMBER(S): TITLES(S): Differentiate among routing, switching and bridging Install routers to simulate a WAN/LAN network Explain each step necessary for connecting a network to the Internet Implement LAN/WAN connections, including virtual private networks (VPN), permanent virtual circuits (PVC), frame relay, tunneling, remote and mobile user access, etc Configure routers to simulate a WAN/LAN network Configure access lists to limit traffic and enhance security Explain three major security concerns relating to data communications PERFORM NETWORK ADMINISTRATION AND MANAGEMENT ACTIVITIES The student will be able to: Grant/deny access to logins Grant/deny access to file systems Address security issues raised by the ability to access server remotely Discuss the functions of authentication servers, RADIUS, and VPN Recommend changes to enhance network performance Describe routing metrics such as hop counts, cost, etc Describe typical WAN links and discuss bandwidth considerations PERFORM TROUBLESHOOTING AND MAINTENANCE ACTIVITIES The student will be able to: Describe effective troubleshooting strategies and techniques to resolve basic hardware, software, and network problems.* Recognize and resolve basic hardware and software configuration problems Eliminate the obvious using techniques such as substitution Trace for connectivity issues through each system component Identify resources for troubleshooting including online documentation Follow standard operating procedures for troubleshooting hardware and software PERFORM DOCUMENTATION AND TECHNICAL REFERENCE ACTIVITIES The student will be able to: Describe appropriate documentation procedures and practices Document the router configuration DEMONSTRATE EMPLOYABILITY SKILLS The student will be to: Identify sources of employment opportunities Discuss employer expectations regarding attendance, punctuality, initiative, teamwork, etc List representative jobs and career paths for people trained in the computer networking support area List several functions of each representative computer service oriented job and career path PERFORM GENERAL ORGANIZATIONAL COMPUTING WORKPLACE COMPETENCIES The student will be able to: Follow oral and written instructions Participate in group discussion as a member and as a leader. 58

59 LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED) Form 2A, Page 5 NUMBER(S): TITLES(S): Demonstrate self-motivation and responsibility to complete an assigned task List the steps in problem solving Identify and discuss issues contained within professional codes of conduct Identify and discuss encryption issues Identify potential sources of employee/employer or employee/employee conflict and discuss possible approaches to resolve such disagreements Use appropriate communication skills, courtesy, manners, and dress in the workplace Use appropriate communication skills, telephone etiquette, courtesy, and manners when dealing with customers. 59

60 Replacement Page Florida State College At Jacksonville Learning Outcomes & Assessment NOTE: Use either the Tab key or mouse click to move from field to field. The box will expand to accommodate your entry. Section 1 COURSE PREFIX AND NUMBER: CTS 2657 COURSE TITLE: Building Scalable Networks (CCNP Route) SEMESTER CREDIT HOURS (CC): 4 CONTACT HOURS (NCC): Section 2 TYPE OF COURSE: (Click on the box to check all that apply) AA Elective AS Required Professional College Prep AS Professional Elective AAS Required Professional Technical Certificate Other PSAV Apprenticeship General Education: (For General Education courses, you must also complete Section 3 and Section 8) Section 3 (If applicable) INDICATE BELOW THE DISCIPLINE AREA FOR GENERAL EDUCATION COURSES: Communications Social & Behavioral Sciences Mathematics Natural Sciences Humanities Section 4 INTELLECTUAL COMPETENCIES: Reading Speaking Critical Analysis Quantitative Skills Scientific Method of Inquiry Writing Listening Information Literacy Ethical Judgment Working Collaboratively Section 5 STATE GENERAL EDUCATION LEARNING OUTCOME AREA Communication Critical Thinking Scientific and Quantitative Reasoning Information Global Sociocultural Responsibility Literacy Section 6 LEARNING OUTCOMES Explain complex network requirements and design models for implementing advanced routing services in an enterprise network. Implement EIGRP in an enterprise Network. Implement OSPF in an enterprise Network. Implement various mechanisms for controlling routing updates and traffic. Implement path control using IP SLA and PBR. Implement BGP to allow an enterprise network to connect to an ISP. Type of Outcome: Gen. Ed, Program, METHOD OF ASSESSMENT Written and hands-on assessments. Written and hands-on assessments. Written and hands-on assessments. Written and hands-on assessments. Written and hands-on assessments. Written and hands-on assessments. 60

61 Section 6 (Continued) LEARNING OUTCOMES Type of Outcome: Gen. Ed, Program, METHOD OF ASSESSMENT Describe a basic implementation for branch office and mobile worker connectivity. Describe and configure IPv6 in an enterprise network. Written and hands-on assessments. Written and hands-on assessments. Section 7 Name of Person Completing This Form: Kevin Hampton and Ernie Friend Date: 8/14/12 61

62 Form 2A, Page 1 FLORIDA STATE COLLEGE AT JACKSONVILLE COLLEGE CREDIT COURSE OUTLINE COURSE NUMBER: CTS 2659 COURSE TITLE: PREREQUISITE(S): COREQUISITE(S): Building Multilayer Switched Networks (CCNP Switch) CTS 2655 and CNT 2102 with a grade of C or higher in both courses None CREDIT HOURS: 4 CONTACT HOURS/WEEK: 4 CONTACT HOUR BREAKDOWN: Lecture/Discussion: 3 Laboratory: 1 Other : FACULTY WORKLOAD POINTS: 4 STANDARDIZED CLASS SIZE ALLOCATION: CATALOG COURSE DESCRIPTION: This course is an advanced switching course that includes VLANs, routing between VLANs and Voice over IP, wireless LANs, and switch security. Hands-on exercises are an integral part of the course. This course teaches students how to implement, monitor, and maintain switching in converged enterprise campus networks. Students will learn how to plan, configure, and verify the implementation of complex enterprise switching solutions. The course also covers the secure integration of VLANs, WLANs, voice, and video into campus networks. Comprehensive labs emphasize hands-on learning and practice to reinforce configuration skills. SUGGESTED TEXT(S): Multilayer Switching Companion Guide Publisher: Cisco Press CCNP ROUTE: Implementing IP Switching (latest edition) IMPLEMENTATION DATE: Spring Term, 2008 (20082) REVIEW OR MODIFICATION DATE: Spring Term, 2008 (20082) Spring Term, 2013 (20132) Proposal

63 Form 2A, Page 2 COURSE TOPICS CONTACT HOURS PER TOPIC I. Campus Network Models Analyzing the Cisco Enterprise Campus Architecture 1 3 II. VLANs and Trunking (Set-based as well as IOS-based) Implementing VLANs in Campus Networks 8 III. Spanning Tree Implementing Spanning Tree Protocol 3 6 IV. Routing between VLANs (external routers, Layer 3 switches, 12 and set-based Layer 3 switches) Implementing InterVLAN Routing V. Spanning Tree Protocol and Redundant links Implementing High Availability and Redundancy in a Campus Network 4 VI. Redundancy Between Routers Securing the Campus Infrastructure 8 VII. Wireless LANs Preparing the Campus Infrastructure for Advanced Services 4 VIII. Voice over IP 4 IX. Switch security 2 X. Case Studies 4 XI. Hands-on Testing 11 Total: 60 63

64 PROGRAM TITLE: Networking Services Technology Form 2A, Page 3 COURSE TITLE: Building Multilayer Switched Networks (CCNP Switch) CIP NUMBER: AAS ( ) AS LIST PERFORMANCE STANDARD ADDRESSED: NUMBER(S): TITLES(S): 01.0 DEMONSTRATE UNDERSTANDING OF NETWORKED ENVIRONMENTS The student will be able to: Identify and discuss issues (such as security, privacy, redundancy, etc.) related to networked environments Identify and discuss issues related to naming conventions for user ids, , passwords, and network devices Identify and describe current relevant IEEE network standards Illustrate typical network topologies Identify advantages and disadvantages of each topology Discuss the nature of IP addresses and MAC addresses, and mapping between protocol addressing schemes Identify major emerging technologies (such as ATM, VPN, and voice over IP) Identify and discuss technical issues related to emerging technologies (such as security, bandwidth capability, and gigabit transmission rates) Design a LAN, including the specification of architecture, hardware, software, etc Identify the advantages of VLANs Characterize a VLAN implementation Describe the function of a spanning tree algorithm Identify a proper network design with a spanning tree component Produce effective documentation DEMONSTRATE UNDERSTANDING OF DATA COMMUNICATIONS The student will be able to: Identify evolving issues, such as gigabit transmission requirements, voice over IP, and wireless technologies UNDERSTAND, INSTALL AND CONFIGURE NETWORK HARDWARE The student will be able to: Describe current wireless technologies such as satellite, microwave, spread spectrum RF, and infrared Identify advantages and disadvantages of wireless and cable technologies Cite appropriate uses of wireless and cable technologies Describe the major functions of network connectivity hardware, such as hubs, repeaters, bridges, routers, switches, and gateways Describe the requirements for connecting peripherals directly to a network Set up a network using cable technology Set up a network using wireless technology Use current connectivity devices such as hubs, repeaters, bridges, routers, switches, and gateways. 64

65 LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED) Form 2A, Page 4 NUMBER(S): TITLES(S): 07.0 PERFORM INTERNETWORKING ACTIVITIES The student will be able to: Explain how the first three layers of the OSI model relate to routing and switching Differentiate among routing, switching and bridging Configure routers to simulate a WAN/LAN network Configure access lists to limit traffic and enhance security Explain three major security concerns relating to data communications PERFORM NETWORK ADMINISTRATION AND MANAGEMENT ACTIVITIES The student will be able to: Grant/deny access to peripherals Grant/deny access to logins Perform network monitoring activities to ensure account integrity Use network management tools effectively to integrate and manage network resources PERFORM TROUBLESHOOTING AND MAINTENANCE ACTIVITIES The student will be able to: Describe effective troubleshooting strategies and techniques to resolve basic hardware, software, and network problems Recognize and resolve basic hardware and software configuration problems Eliminate the obvious using techniques such as substitution Trace for connectivity issues through each system component Identify resources for troubleshooting including online documentation Follow standard operating procedures for troubleshooting hardware and software PERFORM DOCUMENTATION AND TECHNICAL REFERENCE ACTIVITIES The student will be able to: Describe appropriate documentation procedures and practices Locate technical information online Evaluate information located through online research DEMONSTRATE PROFESSIONAL DEVELOPMENT SKILLS The student will be able to understand the importance of: Attending classes, seminars, and workshops Reviewing literature and reading current literature Evaluating skills and taking necessary steps to upgrade PERFORM GENERAL ORGANIZATIONAL COMPUTING WORKPLACE COMPETENCIES The student will be able to: Follow oral and written instructions Participate in group discussion as a member and as a leader Obtain appropriate information form graphics, maps, or signs Demonstrate self-motivation and responsibility to complete an assigned task. 65

66 LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED) Form 2A, Page 5 NUMBER(S): TITLES(S): Apply principles and techniques for being a productive, contributing member of a team Apply principles and techniques for working productively with people of diverse cultures and backgrounds. 66

67 Replacement Page Florida State College At Jacksonville Learning Outcomes & Assessment NOTE: Use either the Tab key or mouse click to move from field to field. The box will expand to accommodate your entry. Section 1 COURSE PREFIX AND NUMBER: CTS 2659 COURSE TITLE: Building Multilayer Switched Networks (CCNP Switch) Section 2 TYPE OF COURSE: (Click on the box to check all that apply) 67 SEMESTER CREDIT HOURS (CC): 4 CONTACT HOURS (NCC): AA Elective AS Required Professional College Prep AS Professional Elective AAS Required Professional Technical Certificate Other PSAV Apprenticeship General Education: (For General Education courses, you must also complete Section 3 and Section 8) Section 3 (If applicable) INDICATE BELOW THE DISCIPLINE AREA FOR GENERAL EDUCATION COURSES: Communications Social & Behavioral Sciences Mathematics Natural Sciences Humanities Section 4 INTELLECTUAL COMPETENCIES: Reading Speaking Critical Analysis Quantitative Skills Scientific Method of Inquiry Writing Listening Information Literacy Ethical Judgment Working Collaboratively Section 5 STATE GENERAL EDUCATION LEARNING OUTCOME AREA Communication Critical Thinking Scientific and Quantitative Reasoning Information Literacy Global Sociocultural Responsibility Section 6 Section 7 LEARNING OUTCOMES Assess the structure and components used to build or expand an enterprise campus network. Type of Outcome: Gen. Ed, Program, METHOD OF ASSESSMENT Written and hands-on assessments. Implement VLANS in campus networks. Written and hands-on assessments. Implement, monitor, and maintain Written and hands-on assessments. spanning tree protocol in an enterprise campus network. Implement, monitor, and maintain Written and hands-on assessments. InterVLAN routing in an enterprise campus network. Configure and optimize high availability Written and hands-on assessments. on switches to provide layer 3 redundancy. Describe and implement LAN security features. Written and hands-on assessments. Plan and prepare for advanced services in a campus infrastructure. Written and hands-on assessments. Name of Person Completing This Form: Kevin Hampton and Ernie Friend Date: 8/14/12

68 Form 2A, Page 1 FLORIDA STATE COLLEGE AT JACKSONVILLE COLLEGE CREDIT COURSE OUTLINE COURSE NUMBER: CTS 2370 COURSE TITLE: Virtual Infrastructure: Installation and Configuration (VMware 1) PREREQUISITE(S): CTS 1334 COREQUISITE(S): None CREDIT HOURS: 4 CONTACT HOURS/WEEK: 4 CONTACT HOUR BREAKDOWN: Lecture/Discussion: 3 Laboratory: 1 Other : FACULTY WORKLOAD POINTS: 4 STANDARDIZED CLASS SIZE ALLOCATION: CATALOG COURSE DESCRIPTION: In this course, students learn the concepts and capabilities of virtual architecture with a focus on the installation, configuration, and management of a VMware virtual infrastructure. This course covers fundamentals of virtual network design and implementation, fundamentals of storage area networks, virtual switching, virtual system management, and engineering for high availability. This course will equip students as administrators with the knowledge, skills, and abilities to build and run a VMware vsphere environment. This course focuses on the installation and configuration of VMware ESXi hosts and VMware vcenter Server. This course also focuses on the management of ESXi hosts and virtual machines with vcenter Server. The student will be prepared as an IT professional to achieve the VMware Certified Professional on vsphere 5 (VCP5) certification. SUGGESTED TEXT(S): Mastering VMware Infrastructure; ISBN: latest edition VMware vsphere: Install, Configure, Manage Instructor Manual Volume 1, ESXi5.0 and vcenter Server 5.0 Any current VMware academic material. Current VMware IT Academy material. IMPLEMENTATION DATE: Spring Term, 2011 (20112) Proposal REVIEW OR MODIFICATION DATE: Spring Term, 2013 (20132) 68

69 Form 2A, Page 2 COURSE TOPICS CONTACT HOURS PER TOPIC I. Challenges and solutions for virtual server management 6 I. Introduction 2 II. Installing virtual server 8 II. Introduction to VMware Virtualization 10 III. Configure virtual server networking and storage 8 III. Virtual Machines 10 IV. Control user access in virtual server 10 IV. VMware vcenter Server 10 V. Deploy and manage virtual machines 8 V. Configure and Manage Virtual Networks 8 VI. Allocate and monitor virtual machines 10 VI. Configure and Manage vsphere Storage 10 VII. Managing high availability and troubleshoot server issues 10 VII. Virtual Machine Management

70 PROGRAM TITLE: Networking Services Technology Form 2A, Page 3 COURSE TITLE: Virtual Infrastructure: Installation and Configuration (VMware 1) CIP NUMBER: AS LIST PERFORMANCE STANDARD ADDRESSED: NUMBER(S): TITLES(S): 01.0 DEMONSTRATE UNDERSTANDING OF NETWORKED ENVIRONMENTS - The student will be able to: Identify several advantages and disadvantages of networked and non-networked environments Describe current network environments, such as peer-to-peer and client/server Identify and discuss issues (such as security, privacy, redundancy, etc.) related to networked environments Identify and discuss issues related to naming conventions for user-ids, , passwords, and network devices List and define layers in the OSI and TCP/IP network protocol models Identify and describe current relevant IEEE network standards Illustrate typical network topologies Identify advantages and disadvantages of each topology Discuss the nature of IP addresses and MAC addresses, and mapping between protocol addressing schemes Identify and discuss technical issues related to emerging technologies (such as security, bandwidth capability, and gigabit transmission rates) Discuss the design and function of a storage-area network (SAN) Produce effective documentation DEMONSTRATE UNDERSTANDING OF DATA COMMUNICATIONS - The student will be able to: Identify and describe file transfer protocols and methodologies Describe data compression methodologies used for file transfer UNDERSTAND, INSTALL AND CONFIGURE COMPUTER SOFTWARE -- The student will be able to: Describe the functions and major components (BIOS, task management, etc.) of a computer operating system Identify current operating systems and describe their important features Use an operating system for activities such as data and file management Identify current systems utilities and describe their functions Use system software to perform routine maintenance tasks such as backup, hard drive defragmentation, etc Create, use, and maintain system configuration files Describe the primary features and functions of the major categories of applications software (word processing, database, spreadsheet, presentation, , browsers, etc.) Use software produced by multiple vendors Transmit and exchange data in a multiple vendor software environment Install and configure a microcomputer operating system, system, and application software Describe procedures for uninstalling operating system software. 70

71 LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED) Form 2A, Page 4 NUMBER(S): TITLES(S): Configure software for accessibility by disabled individuals Install and configure applications software upgrades Describe modifications necessary to an operating system (such as modifying parameters, how to handle conflicting interrupts, etc.) when installing, configuring and upgrading typical software Install and configure client software for connecting to LANs, WANs, and the Internet (network client, WWW browser, terminal emulation, file transfer, etc.) Install and configure client software for client/server and network-based applications ( , videoconferencing, database, etc.) Install applications on a server and configure clients for network access UNDERSTAND, INSTALL AND CONFIGURE NETWORK SOFTWARE - The student will be able to: Describe the major functions of network server software components Compare and contrast major functions and features of current network operating systems (including directory services) Design a directory and security structure Install and configure a LAN server Configure protocol stacks Configure a server for multiple network protocols and frame types Configure a server to handle multiple languages for international applications Describe management issues and procedures for handling multiple servers on a network Install and connect multiple servers (including different platforms) Install and configure client-auditing software Install and configure software to build client-side images Describe the major functions of network client software components Install and configure client software on multiple hardware platforms Test and document client software installation Install and configure client/server applications (such as , scheduling, etc) on a server Set up a server for remote access Document client server application installation and establish baselines Monitor client server application and database Document and enforce software licensing PERFORM INTERNETWORKING ACTIVITIES - The student will be able to: Describe WAN topologies and MAN topologies Differentiate between WAN topologies and LAN topologies Compare and contrast routing protocols (e.g., RIP, OSFP) Describe the general routing problem and common solutions (including routing verses bridging) Identify and describe WAN protocols Explain how the first three layers of the OSI model relate to routing and switching Describe various routing protocols such as RIP, OSPF Differentiate among routing, switching and bridging Install routers to simulate a WAN/LAN network Explain each step necessary for connecting a network to the Internet Explain the differences between connecting to the Internet via a dial-up connection vs. a dedicated connection Identify two major network issues associated with each of Internet, intranet, and extranet. 71

72 LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED) Form 2A, Page 5 NUMBER(S): TITLES(S): Implement LAN/WAN connections, including virtual private networks (VPN), permanent virtual circuits (PVC), frame relay, tunneling, remote and mobile user access, etc Define the basic software components of a WAN Configure routers to simulate a WAN/LAN network Explain the function and purpose of firewalls and firebreaks and their purpose Configure access lists to limit traffic and enhance security Explain three major security concerns relating to data communications PERFORM NETWORK ADMINISTRATION AND MANAGEMENT ACTIVITIES - The student will be able to: Create and manage user accounts based on standard criteria including department, application needs, and permissions Establish, document and disseminate user security guidelines Create and test account templates and policies Document account setup Grant/deny access to peripherals Grant/deny access to logins Grant/deny access to file systems Perform network monitoring activities to ensure account integrity Establish procedures for termination of user accounts Manage software licensing based on user requirements Document security policies and violations Address security issues raised by the ability to access server remotely Discuss the functions of authentication servers, RADIUS, and VPN Establish files backup procedures Develop and publish backup schedule Implement back up procedures Design test procedures Test backup by performing restore of sample data Document backup Monitor backup Coordinate off-site storage of backup files Establish a baseline for optimal network performance Capture sample data and compare to baseline Recommend changes to enhance network performance Configure time synchronization and troubleshoot inconsistencies Use network management tools effectively to integrate and manage network resources PERFORM TROUBLESHOOTING AND MAINTENANCE ACTIVITIES - The student will be able to: Describe the use and features of diagnostic test equipment.* Describe effective troubleshooting strategies and techniques to resolve basic hardware, software, and network problems.* Recognize and resolve basic hardware and software configuration problems Eliminate the obvious using techniques such as substitution Identify resources for troubleshooting including online documentation Follow standard operating procedures for troubleshooting hardware and software. 72

73 LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED) Form 2A, Page 6 NUMBER(S): TITLES(S): Implement restoration of critical resources Determine when to escalate issues based on predefined guidelines Document problems and solutions for future reference Assemble reference manual including frequently asked questions Define windows of opportunity for maintenance tasks. 73

74 Florida State College At Jacksonville Learning Outcomes & Assessment NOTE: Use either the Tab key or mouse click to move from field to field. The box will expand to accommodate your entry. Section 1 COURSE PREFIX AND NUMBER: CTS 2370 COURSE TITLE: Virtual Infrastructure: Installation and Configuration (VMware 1) Section 2 TYPE OF COURSE: (Click on the box to check all that apply) SEMESTER CREDIT HOURS (CC): 4 CONTACT HOURS (NCC): AA Elective AS Required Professional College Prep AS Professional Elective AAS Required Professional Technical Certificate Other PSAV Apprenticeship General Education: (For General Education courses, you must also complete Section 3 and Section 8) Section 3 (If applicable) INDICATE BELOW THE DISCIPLINE AREA FOR GENERAL EDUCATION COURSES: Communications Social & Behavioral Sciences Mathematics Natural Sciences Humanities Section 4 INTELLECTUAL COMPETENCIES: Reading Speaking Critical Analysis Quantitative Skills Scientific Method of Inquiry Writing Listening Information Literacy Ethical Judgment Working Collaboratively Section 5 STATE GENERAL EDUCATION LEARNING OUTCOME AREA Communication Critical Thinking Scientific and Quantitative Reasoning Information Global Sociocultural Responsibility Literacy Section 6 LEARNING OUTCOMES Successfully Perform Technical Tasks By Following Written And Oral Instructions. Integrate And Combine Previously Learned Tasks And Concepts Toward Completion Of More Complex Tasks And Projects. Collaborate With Student Co-Workers To Facilitate Successful Completion Of Tasks And Projects. Troubleshoot And Resolve Computer/Network Hardware And Software Configuration Issues. Install And Configure Virtual Servers Install and configure ESXI. Type of Outcome: Gen. Ed, Program, METHOD OF ASSESSMENT Successful Completion Of Hands-On Activities And Assignments Successful Completion Of Hands-On Activities And Assignments Team Activities And Assignments Written And/Or Hands-On Testing, Successful Completion Of Hands-On Activities And Assignments Written and/or hands-on testing, successful completion of hands-on activities and assignments. 74

75 Section 6 (Continued) LEARNING OUTCOMES Type of Outcome: Gen. Ed, Program, METHOD OF ASSESSMENT Section 7 Control, deploy and manage virtual resources Install and configure VCenter server components. Troubleshoot virtual server issues Configure and manage ESXI networking and storage using VCenter server. Deploy, manage, and migrate virtual machines. Written and/or hands-on testing, successful completion of hands-on activities and assignments. Written and/or hands-on testing, successful completion of hands-on activities and assignments. Written and/or hands-on testing, successful completion of hands-on activities and assignments. Name of Person Completing This Form: Kevin Hampton and Ernie Friend Date: 8/14/12 75

76 Reactive and Modify - Replacement Page Form 2A, Page 1 FLORIDA STATE COLLEGE AT JACKSONVILLE COLLEGE CREDIT COURSE OUTLINE COURSE NUMBER: CET 2629 COURSE TITLE: Internet Troubleshooting Support (CCNP TSHOOT) PREREQUISITE(S): CTS 2659 and CTS 2657 COREQUISITE(S): None CREDIT HOURS: 4 CONTACT HOURS/WEEK: 4 CONTACT HOUR BREAKDOWN: Lecture/Discussion: 3 Laboratory: 1 Other : FACULTY WORKLOAD POINTS: 4 STANDARDIZED CLASS SIZE ALLOCATION: CATALOG COURSE DESCRIPTION: This course teaches students how to monitor and maintain complex, enterprise routed and switched IP networks. Skills learned include the planning and execution of regular network maintenance, as well as support and troubleshooting using technology based processes and best practices, based on systematic and industry recognized approaches. Extensive labs emphasize hands-on learning and practice to reinforce troubleshooting techniques. CCNP ROUTE and CCNP SWITCH are both prerequisites for this course. SUGGESTED TEXT(S): Troubleshooting and Maintaining Cisco IP Networks (TShoot) IMPLEMENTATION DATE: Spring Term, 2008 (20082) REVIEW OR MODIFICATION DATE: Spring Term, 2013 (20132) Proposal

77 Form 2A, Page 2 COURSE TOPICS CONTACT HOURS PER TOPIC I. Planning Maintenance for Complex Networks 3 II. Troubleshooting Processes for Complex Enterprise Networks 5 III. Using Maintenance and Troubleshooting Tools and Applications 6 IV. Maintaining and Troubleshooting Campus Switched Solutions 6 V. Maintaining and Troubleshooting Routing Solutions 4 VI. Troubleshooting Addressing Services 6 VII. Troubleshooting Network Performance Issues 4 VIII. Troubleshooting Converged Networks 4 IX. Maintaining and Troubleshooting Network Security Implementations 2 X. Review and Preparation for Troubleshooting Complex Enterprise 6 Networks X. Case Studies 4 XI. Hands-on Testing 10 Total: 60 77

78 PROGRAM TITLE: Networking Services Technology Form 2A, Page 3 COURSE TITLE: Internet Troubleshooting Support (CCNP TSHOOT) CIP NUMBER: AAS ( ) AS LIST PERFORMANCE STANDARD ADDRESSED: NUMBER(S): TITLES(S): 01.0 DEMONSTRATE UNDERSTANDING OF NETWORKED ENVIRONMENTS The student will be able to: Identify and discuss issues (such as security, privacy, redundancy, etc.) related to networked environments Identify and discuss issues related to naming conventions for user ids, , passwords, and network devices Identify and describe current relevant IEEE network standards Illustrate typical network topologies Identify advantages and disadvantages of each topology Discuss the nature of IP addresses and MAC addresses, and mapping between protocol addressing schemes Identify major emerging technologies (such as ATM, VPN, and voice over IP) Identify and discuss technical issues related to emerging technologies (such as security, bandwidth capability, and gigabit transmission rates) Design a LAN, including the specification of architecture, hardware, software, etc Identify the advantages of VLANs Characterize a VLAN implementation Describe the function of a spanning tree algorithm Identify a proper network design with a spanning tree component Produce effective documentation DEMONSTRATE UNDERSTANDING OF DATA COMMUNICATIONS The student will be able to: Identify evolving issues, such as gigabit transmission requirements, voice over IP, and wireless technologies UNDERSTAND, INSTALL AND CONFIGURE NETWORK HARDWARE The student will be able to: Describe current wireless technologies such as satellite, microwave, spread spectrum RF, and infrared Identify advantages and disadvantages of wireless and cable technologies Cite appropriate uses of wireless and cable technologies Describe the major functions of network connectivity hardware, such as hubs, repeaters, bridges, routers, switches, and gateways Describe the requirements for connecting peripherals directly to a network Set up a network using cable technology Set up a network using wireless technology Use current connectivity devices such as hubs, repeaters, bridges, routers, switches, and gateways PERFORM INTERNETWORKING ACTIVITIES The student will be able to: Explain how the first three layers of the OSI model relate to routing and switching Differentiate among routing, switching and bridging Configure routers to simulate a WAN/LAN network. 78

79 LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED) NUMBER(S): TITLES(S): Form 2A, Page Configure access lists to limit traffic and enhance security Explain three major security concerns relating to data communications PERFORM NETWORK ADMINISTRATION AND MANAGEMENT ACTIVITIES The student will be able to: Grant/deny access to peripherals Grant/deny access to logins Perform network monitoring activities to ensure account integrity Use network management tools effectively to integrate and manage network resources PERFORM TROUBLESHOOTING AND MAINTENANCE ACTIVITIES The student will be able to: Describe effective troubleshooting strategies and techniques to resolve basic hardware, software, and network problems Recognize and resolve basic hardware and software configuration problems Eliminate the obvious using techniques such as substitution Trace for connectivity issues through each system component Identify resources for troubleshooting including online documentation Follow standard operating procedures for troubleshooting hardware and software PERFORM DOCUMENTATION AND TECHNICAL REFERENCE ACTIVITIES The student will be able to: Describe appropriate documentation procedures and practices Locate technical information online Evaluate information located through online research DEMONSTRATE PROFESSIONAL DEVELOPMENT SKILLS The student will be able to understand the importance of: Attending classes, seminars, and workshops Reviewing literature and reading current literature Evaluating skills and taking necessary steps to upgrade PERFORM GENERAL ORGANIZATIONAL COMPUTING WORKPLACE COMPETENCIES The student will be able to: Follow oral and written instructions Participate in group discussion as a member and as a leader Obtain appropriate information form graphics, maps, or signs Demonstrate self-motivation and responsibility to complete an assigned task Apply principles and techniques for being a productive, contributing member of a team Apply principles and techniques for working productively with people of diverse cultures and backgrounds. 79

80 Replacement Page Florida State College At Jacksonville Learning Outcomes & Assessment NOTE: Use either the Tab key or mouse click to move from field to field. The box will expand to accommodate your entry. Section 1 COURSE PREFIX AND NUMBER: CET 2629 COURSE TITLE: Internet Troubleshooting Support (CCNP TSHOOT) Section 2 TYPE OF COURSE: (Click on the box to check all that apply) SEMESTER CREDIT HOURS (CC): 4 CONTACT HOURS (NCC): AA Elective AS Required Professional College Prep AS Professional Elective AAS Required Professional Technical Certificate Other PSAV Apprenticeship General Education: (For General Education courses, you must also complete Section 3 and Section 8) Section 3 (If applicable) INDICATE BELOW THE DISCIPLINE AREA FOR GENERAL EDUCATION COURSES: Communications Social & Behavioral Sciences Mathematics Natural Sciences Humanities Section 4 INTELLECTUAL COMPETENCIES: Reading Speaking Critical Analysis Quantitative Skills Scientific Method of Inquiry Writing Listening Information Literacy Ethical Judgment Working Collaboratively Section 5 STATE GENERAL EDUCATION LEARNING OUTCOME AREA Communication Critical Thinking Scientific and Quantitative Reasoning Information Global Sociocultural Responsibility Literacy Section 6 LEARNING OUTCOMES Plan and document the most common maintenance functions in complex enterprise networks. Develop a troubleshooting process to identify and solve problems in complex enterprise networks. Select tools that best support specific troubleshooting and maintenance processes in large, complex enterprise networks. Practice maintenance procedures and fault resolution in switched environments. Type of Outcome: Gen. Ed, Program, METHOD OF ASSESSMENT Written and hands-on assessments. Written and hands-on assessments. Written and hands-on assessments. Written and hands-on assessments. 80

81 Section 6 (Continued) LEARNING OUTCOMES Section 7 Practice maintenance procedures and fault resolution in routing environments. Troubleshoot NAT/PAT, DHCP, and other services. Identify and troubleshoot network performance issues. Troubleshoot wireless connectivity, VoIP, and video. Practice maintenance procedures and fault resolution in a secure infrastructure. Practice maintenance procedures and fault resolution in a complex environment. Type of Outcome: Gen. Ed, Program, METHOD OF ASSESSMENT Written and hands-on assessments. Written and hands-on assessments. Written and hands-on assessments. Written and hands-on assessments. Written and hands-on assessments. Written and hands-on assessments. Name of Person Completing This Form: Kevin Hampton and Ernie Friend Date: 8/14/12 81

82 Form 2A, Page 1 FLORIDA STATE COLLEGE AT JACKSONVILLE COLLEGE CREDIT COURSE OUTLINE COURSE NUMBER: CTS 2372 COURSE TITLE: Virtualized Server Implementation I (Citrix XenDesktop) PREREQUISITE(S): CTS 1334 COREQUISITE(S): None CREDIT HOURS: 4 CONTACT HOURS/WEEK: 4 CONTACT HOUR BREAKDOWN: Lecture/Discussion: 3 Laboratory: 1 Other : FACULTY WORKLOAD POINTS: 4 STANDARDIZED CLASS SIZE ALLOCATION: 27 CATALOG COURSE DESCRIPTION: In this introductory course, students learn the deployment, planning and analysis of the Citrix server, including designing terminal services, and application planning. In this course the student will install, configure, and administer Citrix XenDesktop. The student also obtains the foundation necessary as an IT professional to effectively administrator centralized and managed desktops within the datacenter environment delivering them as a service to users anywhere using Citrix XenDesktop. SUGGESTED TEXT(S): Citrix Metaframe Assess Suite; ISBN: latest edition Citrix XenDesktop 5 Administration Student Manual: Citrix CXD-202-1I Citrix XenDesktop 5 Administration Exercise Workbook: Citrix CXD-202-1I Any current Citrix academic material. Current Citrix academic material. IMPLEMENTATION DATE: Spring Term, 2011 (20112) Proposal REVIEW OR MODIFICATION DATE: Spring Term, 2013 (20132) Proposal

83 Form 2A, Page 2 COURSE TOPICS CONTACT HOURS PER TOPIC I. Introduction to Server Based Computing 8 I. Introduction to XenDesktop and Configuring the Hypervisor 8 II. Designing Server Based Computing 8 II. Installation and Configuration of XenDesktop and Managing Desktop Catalogs and Groups 8 III. Terminal Services 6 III. Customizing the User Experience 6 IV. Remote Desktop and Licensing 8 IV. Monitoring XenDesktop Sites 8 V. Citrix Metaframe Suite 10 V. Streaming Desktops to Virtual and Physical Machines and Creating A Shared Virtual Disk 10 VI. Infrastructure Assessment 10 VI. Administering Provisioning Services Components 10 VII. Project Design Plan 10 VII. Delivering Local VM Desktops

84 PROGRAM TITLE: Networking Services Technology Form 2A, Page 3 COURSE TITLE: CIP NUMBER: Virtualized Server Implementation I (Citrix XenDesktop) (AS) LIST PERFORMANCE STANDARD ADDRESSED: NUMBER(S): TITLES(S): 01.0 DEMONSTRATE UNDERSTANDING OF NETWORKED ENVIRONMENTS - The student will be able to: Identify several advantages and disadvantages of networked and non-networked environments Describe current network environments, such as peer-to-peer and client/server Identify and discuss issues (such as security, privacy, redundancy, etc.) related to networked environments Identify and discuss issues related to naming conventions for user-ids, , passwords, and network devices List and define layers in the OSI and TCP/IP network protocol models Identify and describe current relevant IEEE network standards Illustrate typical network topologies Identify advantages and disadvantages of each topology Discuss the nature of IP addresses and MAC addresses, and mapping between protocol addressing schemes Identify and discuss technical issues related to emerging technologies (such as security, bandwidth capability, and gigabit transmission rates) Discuss the design and function of a storage-area network (SAN) Produce effective documentation DEMONSTRATE UNDERSTANDING OF DATA COMMUNICATIONS - The student will be able to: Identify and describe file transfer protocols and methodologies Describe data compression methodologies used for file transfer UNDERSTAND, INSTALL AND CONFIGURE COMPUTER SOFTWARE -- The student will be able to: Describe the functions and major components (BIOS, task management, etc.) of a computer operating system Identify current operating systems and describe their important features Use an operating system for activities such as data and file management Identify current systems utilities and describe their functions Use system software to perform routine maintenance tasks such as backup, hard drive defragmentation, etc Create, use, and maintain system configuration files. 84

85 LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED) Form 2A, Page 4 NUMBER(S): TITLES(S): Describe the primary features and functions of the major categories of applications software (word processing, database, spreadsheet, presentation, , browsers, etc.) Use software produced by multiple vendors Transmit and exchange data in a multiple vendor software environment Install and configure a microcomputer operating system, system, and application software Describe procedures for uninstalling operating system software Configure software for accessibility by disabled individuals Install and configure applications software upgrades Describe modifications necessary to an operating system (such as modifying parameters, how to handle conflicting interrupts, etc.) when installing, configuring and upgrading typical applications software Install and configure client software for connecting to LANs, WANs, and the Internet (network client, WWW browser, terminal emulation, file transfer, etc.) Install and configure client software for client/server and network-based applications ( , videoconferencing, database, etc.) Install applications on a server and configure clients for network access UNDERSTAND, INSTALL AND CONFIGURE NETWORK SOFTWARE - The student will be able to: Describe the major functions of network server software components Compare and contrast major functions and features of current network operating systems (including directory services) Design a directory and security structure Install and configure a LAN server Configure protocol stacks Configure a server for multiple network protocols and frame types Configure a server to handle multiple languages for international applications Describe management issues and procedures for handling multiple servers on a network Install and connect multiple servers (including different platforms) Install and configure client-auditing software Install and configure software to build client-side images Describe the major functions of network client software components Install and configure client software on multiple hardware platforms Test and document client software installation Install and configure client/server applications (such as , scheduling, etc) on a server Set up a server for remote access Document client server application installation and establish baselines Monitor client server application and database Document and enforce software licensing. 85

86 LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED) Form 2A, Page 5 NUMBER(S): TITLES(S): 07.0 PERFORM INTERNETWORKING ACTIVITIES - The student will be able to: Describe WAN topologies and MAN topologies Differentiate between WAN topologies and LAN topologies Compare and contrast routing protocols (e.g., RIP, OSFP) Describe the general routing problem and common solutions (including routing verses bridging) Identify and describe WAN protocols Explain how the first three layers of the OSI model relate to routing and switching Describe various routing protocols such as RIP, OSPF Differentiate among routing, switching and bridging Install routers to simulate a WAN/LAN network Explain each step necessary for connecting a network to the Internet Explain the differences between connecting to the Internet via a dial-up connection vs. a dedicated connection Identify two major network issues associated with each of Internet, intranet, and extranet Implement LAN/WAN connections, including virtual private networks (VPN), permanent virtual circuits (PVC), frame relay, tunneling, remote and mobile user access, etc Define the basic software components of a WAN Configure routers to simulate a WAN/LAN network Explain the function and purpose of firewalls and firebreaks and their purpose Configure access lists to limit traffic and enhance security Explain three major security concerns relating to data communications PERFORM NETWORK ADMINISTRATION AND MANAGEMENT ACTIVITIES - The student will be able to: Create and manage user accounts based on standard criteria including department, Application needs, and permissions Establish, document and disseminate user security guidelines Document account setup Grant/deny access to peripherals Grant/deny access to logins Grant/deny access to file systems Perform network monitoring activities to ensure account integrity Establish procedures for termination of user accounts Manage software licensing based on user requirements Document security policies and violations Address security issues raised by the ability to access server remotely Discuss the functions of authentication servers, RADIUS, and VPN Establish files backup procedures Develop and publish backup schedule Implement back up procedures Design test procedures. 86

87 LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED) Form 2A, Page 6 NUMBER(S): TITLES(S): Test backup by performing restore of sample data Document backup Monitor backup Coordinate off-site storage of backup files Establish a baseline for optimal network performance Capture sample data and compare to baseline Recommend changes to enhance network performance Configure time synchronization and troubleshoot inconsistencies Use network management tools effectively to integrate and manage network resources PERFORM TROUBLESHOOTING AND MAINTENANCE ACTIVITIES - The student will be able to: Describe the use and features of diagnostic test equipment.* Describe effective troubleshooting strategies and techniques to resolve basic hardware, software, and network problems.* Recognize and resolve basic hardware and software configuration problems Eliminate the obvious using techniques such as substitution Identify resources for troubleshooting including online documentation Follow standard operating procedures for troubleshooting hardware and software Implement restoration of critical resources Determine when to escalate issues based on predefined guidelines Document problems and solutions for future reference Assemble reference manual including frequently asked questions Define windows of opportunity for maintenance tasks. 87

88 Florida State College At Jacksonville Learning Outcomes & Assessment NOTE: Use either the Tab key or mouse click to move from field to field. The box will expand to accommodate your entry. Section 1 COURSE PREFIX AND NUMBER: CTS 2372 COURSE TITLE: Virtualized Server Implementation I (Citrix XenDesktop) Section 2 TYPE OF COURSE: (Click on the box to check all that apply) SEMESTER CREDIT HOURS (CC): 4 CONTACT HOURS (NCC): AA Elective AS Required Professional College Prep AS Professional Elective AAS Required Professional Technical Certificate Other PSAV Apprenticeship General Education: (For General Education courses, you must also complete Section 3 and Section 8) Section 3 (If applicable) INDICATE BELOW THE DISCIPLINE AREA FOR GENERAL EDUCATION COURSES: Communications Social & Behavioral Sciences Mathematics Natural Sciences Humanities Section 4 INTELLECTUAL COMPETENCIES: Reading Speaking Critical Analysis Quantitative Skills Scientific Method of Inquiry Writing Listening Information Literacy Ethical Judgment Working Collaboratively Section 5 STATE GENERAL EDUCATION LEARNING OUTCOME AREA Communication Critical Thinking Scientific and Quantitative Reasoning Information Global Sociocultural Responsibility Literacy Section 6 LEARNING OUTCOMES Successfully Perform Technical Tasks By Following Written And Oral Instructions. Integrate And Combine Previously Learned Tasks And Concepts Toward Completion Of More Complex Tasks And Projects. Collaborate With Student Co-Workers To Facilitate Successful Completion Of Tasks And Projects. Configure Windows Terminal Services And Remote Desktop Install Citrix XenDesktop on a single server as a proof of concept. Type of Outcome: Gen. Ed, Program, 88 METHOD OF ASSESSMENT Successful Completion Of Hands-On Activities And Assignments Successful Completion Of Hands-On Activities And Assignments Team Activities And Assignments Written And/Or Hands-On Testing, Successful Completion Of Hands-On Activities And Assignments

89 Section 6 (Continued) LEARNING OUTCOMES Section 7 Learn Citrix Applications, Management Functions, And Licensing. Configure The Citrix Xenserver Hypervisor For Delivery Of The Citrix Xendesktop As Virtual Machine. Configure A Infrastructure Assessment And Project Plan Design Install Xendesktop in a production environment and prepare active directory for the installation. Prepare a virtual desktop for delivery to end users. Perform Fault Analysis On Virtual Infrastructure Components Monitor site activity in desktop director and monitor site performance to identify potential resource issues. Install provisioning services. Create and configure a store to manage virtual disks. Type of Outcome: Gen. Ed, Program, METHOD OF ASSESSMENT Written Test Written And/Or Hands-On Testing, Successful Completion Of Hands-On Activities And Assignments Written And/Or Hands-On Testing, Successful Completion Of Hands-On Activities And Assignments Written And/Or Hands-On Testing, Successful Completion Of Hands-On Activities And Assignments Written And/Or Hands-On Testing, Successful Completion Of Hands-On Activities And Assignments Name of Person Completing This Form: Steve Clancy and Ernie Friend Date: 8/14/12 89

90 Form 2A, Page 1 FLORIDA STATE COLLEGE AT JACKSONVILLE COLLEGE CREDIT COURSE OUTLINE COURSE NUMBER: COURSE TITLE: CTS 2373(PREFIX AND NUMBER) Virtualized Server Implementation II (Citrix XenApp) Modify title PREREQUISITE(S): CTS 2372 COREQUISITE(S): None CREDIT HOURS: 4 CONTACT HOURS/WEEK: 4 CONTACT HOUR BREAKDOWN: Lecture/Discussion: 3 Laboratory: 1 Other : FACULTY WORKLOAD POINTS: 4 STANDARDIZED CLASS SIZE ALLOCATION: 27 CATALOG COURSE DESCRIPTION: In this advanced course, students learn the server based computing data center architecture for the Citrix server including designing server based computing, client environment, security and network management. This course prepares the student for Citrix XenApp Administration by providing the foundation necessary as an IT administrator to effectively centralize and manage applications in the datacenter instantly delivering them as a service to users anywhere. Students learn to install and configure Citrix XenApp for Windows Server and Citrix Receiver and plug-ins, and will use administrative consoles and tools to configure resources, policies, server and farm settings, printers, and virtualized applications. SUGGESTED TEXT(S): Citrix Metaframe Assess Suite; ISBN: latest edition Citrix XenApp 6.5 Administration: CXA-206-1I Student Manual Citrix XenApp 6.5 Administration: CXA-206-1I Exercise Workbook Any current Citrix academic material. Current Citrix academic material. IMPLEMENTATION DATE: Spring Term, 2011 (20112) Proposal REVIEW OR MODIFICATION DATE: Spring Term, 2013 (20132) 90

91 Form 2A, Page 2 COURSE TOPICS CONTACT HOURS PER TOPIC I. Manage Virtual Machine File Systems (VMFS) datastores 8 I. Introducing and Licensing XenApp 6 II. Perform scripted installation 8 II. Installing XenApp and Configuring XenApp Administration 8 III. Administer an server using commands 8 III. Installing and Configuring the Web Interface and Delivering Applications and Content 8 IV. Configure Virtual Infrastructure security 8 IV. Streaming Applications and Configuring Policies 8 V. Monitor Virtual Infrastructure 10 V. Configuring Policies and Load Management 10 VI. Configure and implement VMware High Availability (HA) 10 VI. Optimizing the User Experience and Configuring Self-Service Applications and Printing 10 VII. Perform fault analysis on Virtual Infrastructure components 10 VII. Securing XenApp, Monitoring, and Additional Components

92 PROGRAM TITLE: Networking Services Technology Form 2A, Page 3 COURSE TITLE: Virtualized Server Implementation II (Citrix XenApp) CIP NUMBER: (AS) AS LIST PERFORMANCE STANDARD ADDRESSED: NUMBER(S): TITLES(S): 01.0 DEMONSTRATE UNDERSTANDING OF NETWORKED ENVIRONMENTS - The student will be able to: Identify several advantages and disadvantages of networked and non-networked environments Describe current network environments, such as peer-to-peer and client/server Identify and discuss issues (such as security, privacy, redundancy, etc.) related to networked environments Identify and discuss issues related to naming conventions for user-ids, , passwords, and network devices List and define layers in the OSI and TCP/IP network protocol models Identify and describe current relevant IEEE network standards Illustrate typical network topologies Identify advantages and disadvantages of each topology Discuss the nature of IP addresses and MAC addresses, and mapping between protocol addressing schemes Identify and discuss technical issues related to emerging technologies (such as security, bandwidth capability, and gigabit transmission rates) Discuss the design and function of a storage-area network (SAN) Produce effective documentation UNDERSTAND, INSTALL AND CONFIGURE COMPUTER SOFTWARE -- The student will be able to: Describe the functions and major components (BIOS, task management, etc.) of a computer operating system Identify current operating systems and describe their important features Use an operating system for activities such as data and file management Identify current systems utilities and describe their functions Use system software to perform routine maintenance tasks such as backup, hard drive defragmentation, etc Create, use, and maintain system configuration files Describe the primary features and functions of the major categories of applications software (word processing, database, spreadsheet, presentation, , browsers, etc.) Use software produced by multiple vendors Transmit and exchange data in a multiple vendor software environment Install and configure a microcomputer operating system, system, and application software Describe procedures for uninstalling operating system software Configure software for accessibility by disabled individuals Install and configure applications software upgrades Describe modifications necessary to an operating system (such as modifying parameters, how to handle conflicting interrupts, etc.) when installing, configuring and upgrading typical applications software. 92

93 LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED) NUMBER(S): TITLES(S): Form 2A, Page Install and configure client software for connecting to LANs, WANs, and the Internet (network client, WWW browser, terminal emulation, file transfer, etc.) Install and configure client software for client/server and network-based applications ( , videoconferencing, database, etc.) Install applications on a server and configure clients for network access UNDERSTAND, INSTALL AND CONFIGURE NETWORK SOFTWARE - The student will be able to: Describe the major functions of network server software components Compare and contrast major functions and features of current network operating systems (including directory services) Design a directory and security structure Install and configure a LAN server Configure protocol stacks Configure a server for multiple network protocols and frame types Configure a server to handle multiple languages for international applications Describe management issues and procedures for handling multiple servers on a network Install and connect multiple servers (including different platforms) Install and configure client-auditing software Install and configure software to build client-side images Describe the major functions of network client software components Install and configure client software on multiple hardware platforms Test and document client software installation Install and configure client/server applications (such as , scheduling, etc) on a server Set up a server for remote access Document client server application installation and establish baselines Monitor client server application and database Document and enforce software licensing PERFORM INTERNETWORKING ACTIVITIES - The student will be able to: Describe WAN topologies and MAN topologies Differentiate between WAN topologies and LAN topologies Compare and contrast routing protocols (e.g., RIP, OSFP) Describe the general routing problem and common solutions (including routing verses bridging) Identify and describe WAN protocols Explain how the first three layers of the OSI model relate to routing and switching Describe various routing protocols such as RIP, OSPF Differentiate among routing, switching and bridging Install routers to simulate a WAN/LAN network Explain each step necessary for connecting a network to the Internet Explain the differences between connecting to the Internet via a dial-up connection vs. a dedicated connection Identify two major network issues associated with each of Internet, intranet, and extranet. 93

94 LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED) NUMBER(S): TITLES(S): Form 2A, Page Implement LAN/WAN connections, including virtual private networks (VPN), permanent virtual circuits (PVC), frame relay, tunneling, remote and mobile user access, etc Define the basic software components of a WAN Configure routers to simulate a WAN/LAN network Explain the function and purpose of firewalls and firebreaks and their purpose Configure access lists to limit traffic and enhance security Explain three major security concerns relating to data communications PERFORM NETWORK ADMINISTRATION AND MANAGEMENT ACTIVITIES - The student will be able to: Create and manage user accounts based on standard criteria including department, application needs, and permissions Establish, document and disseminate user security guidelines Create and test account templates and policies Document account setup Grant/deny access to peripherals Grant/deny access to logins Grant/deny access to file systems Perform network monitoring activities to ensure account integrity Establish procedures for termination of user accounts Manage software licensing based on user requirements Document security policies and violations Address security issues raised by the ability to access server remotely Discuss the functions of authentication servers, RADIUS, and VPN Establish files backup procedures Develop and publish backup schedule Implement back up procedures Design test procedures Test backup by performing restore of sample data Document backup Monitor backup Coordinate off-site storage of backup files Establish a baseline for optimal network performance Capture sample data and compare to baseline Recommend changes to enhance network performance Configure time synchronization and troubleshoot inconsistencies Use network management tools effectively to integrate and manage network resources PERFORM TROUBLESHOOTING AND MAINTENANCE ACTIVITIES - The student will be able to: Describe the use and features of diagnostic test equipment.* Describe effective troubleshooting strategies and techniques to resolve basic hardware, software, and network problems.* Recognize and resolve basic hardware and software configuration problems Eliminate the obvious using techniques such as substitution Identify resources for troubleshooting including online documentation. 94

95 LIST PERFORMANCE STANDARD ADDRESSED: (CONTINUED) NUMBER(S): TITLES(S): Form 2A, Page Follow standard operating procedures for troubleshooting hardware and software Implement restoration of critical resources Determine when to escalate issues based on predefined guidelines Document problems and solutions for future reference Assemble reference manual including frequently asked questions Define windows of opportunity for maintenance tasks. 95

96 Florida State College At Jacksonville Learning Outcomes & Assessment NOTE: Use either the Tab key or mouse click to move from field to field. The box will expand to accommodate your entry. Section 1 COURSE PREFIX AND NUMBER: CTS 2373 COURSE TITLE: Virtualized Server Implementation II (Citrix XenApp) Section 2 TYPE OF COURSE: (Click on the box to check all that apply) SEMESTER CREDIT HOURS (CC): 4 CONTACT HOURS (NCC): AA Elective AS Required Professional College Prep AS Professional Elective AAS Required Professional Technical Certificate Other PSAV Apprenticeship General Education: (For General Education courses, you must also complete Section 3 and Section 8) Section 3 (If applicable) INDICATE BELOW THE DISCIPLINE AREA FOR GENERAL EDUCATION COURSES: Communications Social & Behavioral Sciences Mathematics Natural Sciences Humanities Section 4 INTELLECTUAL COMPETENCIES: Reading Speaking Critical Analysis Quantitative Skills Scientific Method of Inquiry Writing Listening Information Literacy Ethical Judgment Working Collaboratively Section 5 STATE GENERAL EDUCATION LEARNING OUTCOME AREA Communication Critical Thinking Scientific and Quantitative Reasoning Information Global Sociocultural Responsibility Literacy Section 6 LEARNING OUTCOMES Integrate And Combine Previously Learned Tasks And Concepts Toward Completion Of More Complex Tasks And Projects. Collaborate With Student Co-Workers To Facilitate Successful Completion Of Tasks And Projects. Configure Server Based Computing Data Center Architecture Install license server and XenApp and configure XenApp administration. Configure Infrastructure Assessment, And Project Design Plan Install and configure the web interface. Type of Outcome: Gen. Ed, Program, METHOD OF ASSESSMENT Successful Completion Of Hands-On Activities And Assignments Team Activities And Assignments Written and/or hands-on testing, successful completion of hands-on activities and assignments. Written and/or hands-on testing, successful completion of hands-on activities and assignments. 96

97 Section 6 (Continued) LEARNING OUTCOMES Type of Outcome: Gen. Ed, Program, METHOD OF ASSESSMENT Design Network Server Based Computing Network Security Publish resources and applications for streaming to pooled desktops. Create Client Environment And Network Management System Configure policies for groups, load evaluation, and load balancing. Optimize the user experience with enablement of HDX, configure selfservice applications, configure printing, implement XenApp security solutions, review health monitoring and additional components (smartauditor, single signon, branch optimization, provisioning services, power and capacity management, and XenServer). Written and/or hands-on testing, successful completion of hands-on activities and assignments. Written and/or hands-on testing, successful completion of hands-on activities and assignments. Written and/or hands-on testing, successful completion of hands-on activities and assignments. Section 7 Name of Person Completing This Form: Steve Clancy and Ernie Friend Date: 8/14/12 97

98 FLORIDA STATE COLLEGE AT JACKSONVILLE Form 2A, Page 1 COLLEGE CREDIT COURSE OUTLINE COURSE NUMBER: CTS 2317 COURSE TITLE: Advanced Information Security (Principles and Practices of CISSP) PREREQUISITE(S): CTS 1120 COREQUISITE(S): None CREDIT HOURS: 4 CONTACT HOURS/WEEK: 4 CONTACT HOUR BREAKDOWN: Lecture Discussion: 3 Laboratory: 1 Other : FACULTY WORKLOAD POINTS: 4 STANDARDIZED CLASS SIZE ALLOCATION: COURSE DESCRIPTION: This course provides information on Access Control Systems & Methodology, security practices for Applications & Systems Development, developing the techniques of Business Continuity Planning, explore Cryptography and its security implications, examine the Law, Investigation & Ethics as they pertain to information assurance and security, techniques of Operations Security, investigate and understand the importance of Physical Security in a virtual environment, best practices in Security Architecture & Models, analyze Security Management Practices in a variety of setting, evaluate and perform extensive analysis of Telecommunications, Network & Internet Security. SUGGESTED TEXT(S): Official (ISC) 2 Guide to the CISSP Exam; Publisher: ISC2 IMPLEMENTATION DATE: Spring Term, 2003 (20032) REVIEW OR MODIFICATION DATE: Spring Term, 2007 (20072) Fall Term, 2008 (20091) Spring Term, 2013 (20132) Proposal

99 Form 2A, Page 2 COURSE TOPICS CONTACT HOURS PER TOPIC I. Access Control Systems & Methodology 8 II. Security practices for Applications & Systems Development 4 III. Develop the techniques of Business Continuity Planning 4 IV. Explore Cryptography and its security implications 4 V. Examine the Law, Investigation & Ethics as they pertain to information assurance and security techniques of Operations Security 8 VI. Investigate and understand the importance of VII. Physical Security in a virtual environment 6 VIII. Best practices in Security Architecture & Models 6 IX. Analyze Security Management Practices in a variety of setting 4 X. Evaluate and perform extensive analysis of Telecommunications, Network & Internet Security 4 XI. Hands-on testing 4 XII. Written Testing 8 Total 60 99

100 Form 2A, Page 3 PROGRAM TITLE: COURSE TITLE: Network Support Services Advanced Information Security (Principles and Practices of CISSP) CIP NUMBER: LIST PERFORMANCE STANDARDS ADDRESSED: NUMBER(S): TITLES(S): 01.0 DEMONSTRATE UNDERSTANDING OF NETWORKED ENVIRONMENTS - The student will be able to: Explain the use of binary numbers to represent instructions and data Convert numbers among decimal, binary, and hexadecimal representation Perform binary arithmetic Identify various coding schemes (ASCII, etc.) Describe current network environments, such as peer-to-peer and client/server Identify and discuss issues (such as security, privacy, redundancy, etc.) related to networked environments Identify and discuss issues related to naming conventions for user ids, , passwords, and network devices List and define layers in the OSI and TCP/IP network protocol models Identify and describe current relevant IEEE network standards Illustrate typical network topologies Discuss the nature of IP addresses and MAC addresses, and mapping between protocol addressing schemes Identify and discuss technical issues related to emerging technologies (such as security, bandwidth capability, and gigabit transmission rates) Discuss the design and function of a storage-area network (SAN) Identify the advantages of VLANs Characterize a VLAN implementation DEMONSTRATE UNDERSTANDING OF DATA COMMUNICATIONS The student will be able to: Identify LAN access control methods (CSMA/CD, token passing, etc.) Compare and contrast the major features of the LAN access methods Identify and describe file transfer protocols and methodologies UNDERSTAND, INSTALL AND CONFIGURE NETWORK HARDWARE The student will be able to: Recognize and describe current cable technologies such as twisted-pair, coaxial, and fiber optic, and identifying issues associated with plenum versus non-plenum cable plants Describe current wireless technologies such as satellite, microwave, spread spectrum RF, and infrared Identify advantages and disadvantages of wireless and cable technologies Describe the major functions of network connectivity hardware, such as hubs, repeaters, bridges, routers, switches, and gateways Describe the function of network storage devices and other peripherals (RAID, CD towers, printers, fax machines, scanners, printer/fax/copiers, imaging devices, and document center equipment, etc.). 100

101 LIST PERFORMANCE STANDARDS ADDRESSED: (CONTINUED) NUMBER(S): TITLES(S): Form 2A, Page PERFORM INTERNETWORKING ACTIVITIES The student will be able to: Describe WAN topologies and MAN topologies Differentiate between WAN topologies and LAN topologies Explain how the first three layers of the OSI model relate to routing and switching Explain the function and purpose of firewalls and firebreaks and their purpose Explain three major security concerns relating to data communications PERFORM NETWORK ADMINISTRATION AND MANAGEMENT ACTIVITIES The student will be able to: Establish, document and disseminate user security guidelines Document security policies and violations Install and update anti-virus software Describe current encryption standards - public vs. private key, NSA DES, PGP Describe the functions and characteristics of firewalls Address security issues raised by the ability to access server remotely Discuss the functions of authentication servers, RADIUS, and VPN Establish files backup procedures Establish a baseline for optimal network performance DEMONSTRATE PROFESSIONAL DEVELOPMENT SKILLS The student will be able to understand the importance of: Attending classes, seminars, and workshops Reviewing literature and reading current literature Evaluating skills and taking necessary steps to upgrade PERFORM GENERAL ORGANIZATIONAL COMPUTING WORKPLACE COMPETENCIES The student will be able to: Follow oral and written instructions Identify and discuss software-licensing issues Identify and discuss property rights and licensing issues Identify and discuss privacy issues Communicate effectively with individuals lacking a technical background. 101

102 Florida State College At Jacksonville Learning Outcomes & Assessment NOTE: Use either the Tab key or mouse click to move from field to field. The box will expand to accommodate your entry. Section 1 COURSE PREFIX AND NUMBER: CTS 2317 COURSE TITLE: Advanced Information Security (Principles and Practices of CISSP) Section 2 TYPE OF COURSE: (Click on the box to check all that apply) SEMESTER CREDIT HOURS (CC): 4 CONTACT HOURS (NCC): AA Elective AS Required Professional College Prep AS Professional Elective AAS Required Professional Technical Certificate Other PSAV Apprenticeship General Education: (For General Education courses, you must also complete Section 3 and Section 8) Section 3 (If applicable) INDICATE BELOW THE DISCIPLINE AREA FOR GENERAL EDUCATION COURSES: Communications Social & Behavioral Sciences Mathematics Natural Sciences Humanities Section 4 INTELLECTUAL COMPETENCIES: Reading Speaking Critical Analysis Quantitative Skills Scientific Method of Inquiry Writing Listening Information Literacy Ethical Judgment Working Collaboratively Section 5 STATE GENERAL EDUCATION LEARNING OUTCOME AREA Communication Critical Thinking Scientific and Quantitative Reasoning Information Global Sociocultural Responsibility Literacy Section 6 LEARNING OUTCOMES The student will learn access control systems & methodology. The student will learn security practices for applications & systems development. The student will learn and develop the techniques of business continuity planning. The student will explore cryptography and its security implications. The student will examine the law, investigation and ethics as they pertain to information assurance and security. The Student Will Learn The Techniques Of Operations Security. Type of Outcome: Gen. Ed, Program, 102 METHOD OF ASSESSMENT Written and hands-on assessments. Written and hands-on assessments. Written and hands-on assessments. Written and hands-on assessments. Written and hands-on assessments. Written and hands-on assessments.

103 Section 6 (Continued) LEARNING OUTCOMES Section 7 The student will investigate and understand the importance of physical security in a virtual environment. The student will explore the various best practices in security architecture & models. The student will analyze security management practices in a variety of setting. The student will evaluate and perform extensive analysis of telecommunications, network & internet security. Type of Outcome: Gen. Ed, Program, METHOD OF ASSESSMENT Written and hands-on assessments. Written and hands-on assessments. Written and hands-on assessments. Written and hands-on assessments. Name of Person Completing This Form: Wall Eaton Date: 8/14/12 103

104 Detailed Assessment Report Networking Services Technology (Network Support) (AS) (POS 2156) (DE, L) (Includes those Action Plans with Budget Amounts marked One-Time, Recurring, No Request.) Mission / Purpose The mission of the Networking Services Technology (A.S.) degree is to provide a high quality and relevant degree (College Mission) preparing students for distinctive success (c (College Goal #1) in the installation, repair, and maintenance of computers and network related systems. This hands-on program is designed to respond to the needs of regional businesses. This program provides computer related technical skills for inexperienced or incumbent people working or the I.T. industry. Goals without Outcome/Objective Relationships Specified G 1:Technical Certificate Computer Forensics Tech (DE) To assess student learning outcomes in the embedded technical certificate program Computer Forensics Tech (POS 6947). G 2:Technical Certificate Information Technology Management (DE) To assess student learning outcomes in the embedded technical certificate program Information Technology Management (POS 6946). G 3:Technical Certificate Information Technology Technician (DE, L) To assess student learning outcomes in the embedded technical certificate program Information Technology Technician (POS 6945). G 4:Technical Certificate Advanced Network Support Tech (DE, L) To assess student learning outcomes in the embedded technical certificate program Advanced Network Support Tech (POS 6948) (DE, L). G 5:Associate Degree To assess student learning outcomes in the AS Networking Services Technology program (2156). Student Learning Outcomes/Objectives, without Goals, along with Any Associations and Related Measures, Targets, Findings, and Action Plans SLO 1:Demonstrate effective written and oral communication. Demonstrate effective written and oral communication. Relevant Associations: Standard Associations: Distance Education: Location (DE, L) 1 For programs in which a student can obtain at least 50% or more of degree requirements via distance education and at another location, sampling must be representative and findings and analysis discussed. College Goals Associations: 1.1 Collegewide Goal One (as of Aug 2011): Prepare students for distinctive success in their academic, career and personal goals through collaboration within the College community and individual collaboration Related Measures: M 1:CTS 1154 Resume uploaded to internet site and evaluated by student success staff. Students in CTS 1154 will demonstrate written communication abilities in creating a resume. The resumes are evaluated by faculty and FSCJ student success staff at the end of each semester using a rubric. The rubric scores 5 areas of the resume including heading (15 points), work experience (25 points), education (10 points), spelling/grammar (35 points), and professional appearance (15 points). 104

105 Source of Evidence: Project, either individual or group Target: At a minimum, data will be collected on at least 25% percent of the students across all campuses. The average student score will be 75% or higher on the resume assessment. Findings ( ) - Target: Met We met our 75 percent objective this year for students submitting a resume assessment. The data shows that student's scores ranged from 72% to 98%. Last year's data from 70% to 95% with an average score of 79%. This year percent of our students successfully completed resume assessment as evaluated by the rubric. We did see a slight increase in scores form last year to this year. The total number of students enrolled during the summer and fall two terms was 164. We surveyed 98 students, which mean that we surveyed 59.7 percent of them for our findings. All of these classes were taught in a face to face modality. No hybrid or on-line sections were available for comparison. s were not taught at off-site locations. However, we do have campus-based data that highlights the difference between the day and night sections. The total average for all students was an The day section students' average was The night section student's average was The difference between the day and night sections was 5.27 percent. The night students performed better on the resume assessment. We will attempt to evaluate why the night student performed about 5 percentage points better than the day section students. We expect to see this percentage more level across day and night sections next year. We will increase the average from 75 to 80% Connected Document CTS Program Assessment Related Action Plans (by Established cycle, then alpha): For full information, see the Details of Action Plans section of this report. Increase our goal from a student average of 70% to 75% Established in Cycle: Increase our goal from a student average of 70% to 75%. We will also research how the students are performing in the individual... CTS 1154 Resume Established in Cycle: We met our 75 percent objective this year for students submitting a resume assessment. The data shows that student s scores ra... M 2:Rubric for one page summary of internship. Students in the internship courses will demonstrate written communications skills. The written communications skills are measured by a written summary of the internship experience. The written summary is evaluated by internship coordinator at the end of each semester using a rubric. Areas evaluated in the rubric are: organization, development, sentence structure, grammar, and mechanics. Source of Evidence: Written assignment(s), usually scored by a rubric Target: At a minimum, data will be collected on at least 25% percent of the students across all campuses. Ratings are Minimal (1), Limited (2), Adequate (3), Effective (4), Exemplary (5). Students should achieve at least a "4" ("Effective") or higher rating on a scale of 1 to 5 with 1 being the lowest mark on the employer evaluation. Findings ( ) - Target: Met Communication: This measure is to access student's ability to comprehend and communicate technical 105

106 information. During the spring 2012 term 22 out of 27 students received a rating of 5 (Outstanding) from their on-site respective supervisors. Additionally, 5 out of 27 students received a rating of 4 (Good). No student earned a grade below 4 (good). It should be observed from this finding that students are able to comprehend and communicate technical information in a clear and precise manner. Considering the fact that over 100% of the 27 different supervisors rated our students 4 or higher, this represents a significant and acceptable rating that reflects our students' ability to communicate well. The course is a hybrid. Over 90 percent of it is required to be completed by the student at the employer site or location and a limited contact (internship weekly updates) with the internship coordinator is required. Connected Document Internship Eval Spring 2012a Related Action Plans (by Established cycle, then alpha): For full information, see the Details of Action Plans section of this report. Maintain our goal of "4" (Effective) or better for the upcoming year in order to collect more data. Established in Cycle: Maintain our goal of "4" (Effective) or better for the upcoming year in order to collect more data. We will also research how... Maintain goal of "4" (Effective) or better Established in Cycle: Maintain our goal of "4" (Effective) or better for the upcoming year in order to collect more data. We will also research how th... M 7:CTS 1154 Rubric for student group presentation Students in CTS 1154 will prepare a group presentation that will measure teamwork skills. The group presentation is evaluated by faculty at the end of each semester using a rubric. The rubric scores 5 areas including overall presentation, presentation covered chapter assignment, PowerPoint presentation, student evaluations, and PowerPoint spelling, capitalization, punctuation, and grammar. Source of Evidence: Presentation, either individual or group SLO 2:Demonstrate problem solving abilities and critical thinking skills Demonstrate problem solving abilities and critical thinking skills by performing appropriate configuration, design, assessment, and/or solution(s). Relevant Associations: Standard Associations: Distance Education: Location (DE, L) 1 For programs in which a student can obtain at least 50% or more of degree requirements via distance education and at another location, sampling must be representative and findings and analysis discussed. College Goals Associations: 1.1 Collegewide Goal One (as of Aug 2011): Prepare students for distinctive success in their academic, career and personal goals through collaboration within the College community and individual collaboration Related Measures: M 3:Internship Employer Evaluations Students in the internship courses will demonstrate critical thinking skills. The critical thinking skills are measured by employer internship evaluations each semester. The employer internship evaluation feedback is evaluated by the college internship coordinator at the end of each semester. The evaluation covers areas in communications, technical competence, dependability, appearance, resourcefulness. 106

107 Source of Evidence: Field work, internship, or teaching evaluation Target: At a minimum, data will be collected on at least 25% percent of the students across all campuses. Students should achieve at least a "4" ("Good") or higher rating on a scale of 1 to 5 with 1 being the lowest mark on the employer evaluation. Findings ( ) - Target: Met This measure is to access student's ability to comprehend and communicate technical information. During the spring 2012 term 22 out of 27 students received a rating of 5 (Outstanding) from their on-site respective supervisors. Additionally, 5 out of 27 students received a rating of 4 (Good). No student earned a grade below 4 (good). It should be observed from this finding that students are able to comprehend and communicate technical information in a clear and precise manner. Considering the fact that over 100% of the 27 different supervisors rated our students 4 or higher, this represents a significant and acceptable rating that reflects our students' ability to communicate well. The course is a hybrid. Over 90 percent of it is required to be completed by the student at the employer site or location and a limited contact (internship weekly updates) with the internship coordinator is required. Connected Document Internship Eval Spring 2012a Related Action Plans (by Established cycle, then alpha): For full information, see the Details of Action Plans section of this report. Maintain our goal of 4 (good) or better for the upcoming year in order to collect more data Established in Cycle: Maintain our goal of 4 (good) or better for the upcoming year in order to collect more data. We will also research how the stud... Maintain our goal of "4" (Effective) or better Established in Cycle: Maintain our goal of "4" (Effective) or better for the upcoming year in order to collect more data. We will also research h... M 4:CTS 1131 Student Confidence Survey Students will demonstrate confidence in hardware configurations in the CTS1131 course. The students will be given a 7 item survey that requires the student to rate their confidence in performing computer hardware configurations. The 7 areas covered in the survey include: Building a computer from individual components, replacing a hard drive, Upgrading memory, adding a peripheral device, flashing the computer BIOS, Finding answers to computer-related problems to successfully troubleshoot a computer, communicating effectively with someone who has limited computer skills about their computer problem. The five ratings are 1-No Confidence, 2-Low Confidence, 3-Medium Confidence, 4-Medium High Confidence, and 5-High Confidence. Source of Evidence: Student course evaluations on learning gains made Target: At a minimum, 25% percent of the students will be surveyed across all campuses. 85 percent of the students will have a response of four (medium-high confidence) out of five or higher on the confidence survey. Findings ( ) - Target: Met Students will demonstrate confidence in performing hardware configurations in the CTS1131 course. Students in the hardware (CTS1131) course will be given a 7 item survey that requires the student to rate their 107

108 confidence in performing computer hardware configurations. The 7 areas covered in the survey include Building a computer from individual components, replacing a hard drive, upgrading memory, adding a peripheral device, flashing the computer BIOS, finding answers to computer-related problems to successfully troubleshoot a computer, Communicating effectively with someone who has limited computer skills about their computer problem. The five ratings are 1-No Confidence, 2-Low Confidence, 3-Medium Confidence, 4-Medium High Confidence, and 5-High Confidence. We did meet our goal for this year (see uploaded "CTS Hardware Configuration Program Assessment Raw Data " document). The data shows that student's responses ranged from 84.7% to 95.1%, with an overall average of 90.9%. Flashing the computer BIOS (84.7%) was the lowest overall score followed by building a computer from individual components (86.3%), and Communicating effectively with someone who has limited computer skills about their computer problem (88.8%). All of these classes were taught in a face to face modality. No hybrid or on-line sections were available for comparison. s were not taught at off-site locations. Flashing the computer BIOS and building a computer from individual components were scored the lowest. Special attention will be given next cycle to these two areas to increase student confidence. Related Action Plans (by Established cycle, then alpha): For full information, see the Details of Action Plans section of this report. Increase our goal to 85% from 70% and only include medium high confidence and high confidence in next year s assessment. Established in Cycle: Increase our goal to 85% from 70% and only include medium high confidence and high confidence in next year s assessment. If we... CTS 1131 Survey Established in Cycle: Students will demonstrate confidence in performing hardware configurations in the CTS1131 course. Students in the hardware (CT... M 5:CTS 1131 Hands-on Assessment Students will demonstrate confidence in performing hands-on hardware configurations in the CTS1131 course. Students will be given a pass/fail hands-on assessment in the CTS 1131 course. Successful completion of the assessment is to assemble computer components to produce a working computer. The hands-on assessment will be evaluated using a rubric. The components of the rubric include removing and installing: power supply, hard drive, CD/DVD, and motherboard. Source of Evidence: Standardized test of subject matter knowledge Target: At a minimum, data will be collected from 25% percent of the students across all campuses. 70 percent of the students will pass the hands-on assessment the first time without any assistance. Findings ( ) - Target: Met We met our 70 percent objective this year for students taking apart and putting a computer back together again perfectly without assistance. This year 79.4 percent of our students (162 out of 204) successfully completed the disassembly/reassembly without assistance in the Summer and Fall terms. The total number of students enrolled during these two terms was 620, which means that we surveyed 32.9 percent of them for our findings. All of these classes were taught in a face to face modality. No hybrid or on-line sections were available for comparison. s were not taught at off-site locations. However, we do have campus-based data. During the Fall term, data was collected from South and Downtown Campus. The South success rate was percent while Downtown was percent successful. During the Summer term, data was collected from the South and Kent locations. The South success rate was percent, and Kent campus was This data discrepenc y led us to the fact that the Kent campus was doing this assessment earlier in the term than the other two campuses. As a result, a faculty mentor was 108

109 assigned to this course and a college-wide meeting was held to discuss best practices and assessment consistency. We expect to see this percentage be more level across campuses next year. Related Action Plans (by Established cycle, then alpha): For full information, see the Details of Action Plans section of this report. Maintain our goal of 70% of students or higher passing the hands-on assessment for next year. Established in Cycle: Maintain our goal of 70% of students or higher passing the hands-on assessment for next year. We will also research how the stu... CTS 1131 Hardware Class Established in Cycle: We met our 70 percent objective this year for students taking apart and putting a computer back together again perfectly witho... M 9:CTS 1133 Student Confidence Survey Students will demonstrate confidence in performing software configurations in the CTS1133 course. Students in the software (CTS1133) course will be given a 12 item survey that requires the student to rate their confidence in performing computer software configurations. The 12 areas covered in the survey include: Installing an operating system, Installing a service pack, Obtaining and installing system drivers, Obtaining and installing peripheral drivers, Making a straight-through network cable, Finding answers to computer-related problems to successfully troubleshoot a computer, Communicating effectively with someone who has limited computer skills about their computer problem, Creating and configuring a secure wireless network, Accessing a file from a network share located on a remote computer, Given a network number and mask, add a PC or peripheral on a network and manually assigning an IP address, mask, and default gateway, Given a path, locating a file in the Windows environment, and Performing basic troubleshooting and configuration from a command prompt. The five ratings are 1-No Confidence, 2-Low Confidence, 3-Medium Confidence, 4-Medium High Confidence, and 5-High Confidence. Source of Evidence: Student course evaluations on learning gains made Target: At a minimum, 25% percent of the students will be surveyed across all campuses. 85 percent of the students will have a response of four (medium-high confidence) out of five or higher on the confidence survey. Findings ( ) - Target: Met Students will demonstrate confidence in performing software configurations in the CTS1133 course. Students in the software (CTS1133) course will be given a 12 item survey that requires the student to rate their confidence in performing computer software configurations. The 12 areas covered in the survey include: Installing an operating system, Installing a service pack, Obtaining and installing system drivers, Obtaining and installing peripheral drivers, Making a straight-through network cable, Finding answers to computer-related problems to successfully troubleshoot a computer, Communicating effectively with someone who has limited computer skills about their computer problem, Creating and configuring a secure wireless network, Accessing a file from a network share located on a remote computer, Given a network number and mask, add a PC or peripheral on a network and manually assigning an IP address, mask, and default gateway, Given a path, locating a file in the Windows environment, and Performing basic troubleshooting and configuration from a command prompt. The five ratings are 1-No Confidence, 2-Low Confidence, 3-Medium Confidence, 4-Medium High Confidence, and 5-High Confidence. We did meet our goal for this year (see uploaded documente- "CTS1133- Survey Program Assessment"). The data shows that student's responses ranged from 80.8% to 93.2%, with an overall average of 88.8%. IP addressing (80.8%) was the lowest overall score followed by basic troubleshooting and configuration from a command prompt (83.3%), making a cable (85.5%), and securing a wireless network (87.4%). All of these classes were taught in a face to face modality. No hybrid or on-line sections were available for comparison. s were not taught at off-site locations. IP addressing and command prompt were scored the lowest. Special attention will be given to these two areas to increase 109

110 student confidence. In addition to the survey (indirect measure) a new written assessment (direct measure) was created and will be deserved next cycle. This will increase the direct measures for this outcome Connected Document CTS1133- Survey Program Assessment Related Action Plans (by Established cycle, then alpha): For full information, see the Details of Action Plans section of this report. Increase our goal to from 70% to 85% Established in Cycle: Increase our goal to from 70% to 85% and only include medium high confidence and high confidence in next year s assessment. If... CTS 1133 Survey Established in Cycle: Students will demonstrate confidence in performing software configurations in the CTS1133 course. Students in the software (CT... SLO 3:Demonstrate technical proficiency in computer hardware,software, and security concepts. Demonstrate technical proficiency in computer hardware,software, and security concepts. Relevant Associations: Standard Associations: Distance Education: Location (DE, L) 1 For programs in which a student can obtain at least 50% or more of degree requirements via distance education and at another location, sampling must be representative and findings and analysis discussed. College Goals Associations: 1.1 Collegewide Goal One (as of Aug 2011): Prepare students for distinctive success in their academic, career and personal goals through collaboration within the College community and individual collaboration Related Measures: M 3:Internship Employer Evaluations Students in the internship courses will demonstrate critical thinking skills. The critical thinking skills are measured by employer internship evaluations each semester. The employer internship evaluation feedback is evaluated by the college internship coordinator at the end of each semester. The evaluation covers areas in communications, technical competence, dependability, appearance, resourcefulness. Source of Evidence: Field work, internship, or teaching evaluation Target: At a minimum, data will be collected on at least 25% percent of the students across all campuses. Students should achieve at least a "4" ("Good") or higher rating on a scale of 1 to 5 with 1 being the lowest mark on the employer evaluation. Findings ( ) - Target: Met This measure is to access student's ability to comprehend and communicate technical information. During the spring 2012 term 22 out of 27 students received a rating of 5 (Outstanding) from their on-site respective supervisors. Additionally, 5 out of 27 students received a rating of 4 (Good). No student earned a grade below 4 (good). It should be observed from this finding that students are able to comprehend and communicate 110

111 technical information in a clear and precise manner. Considering the fact that over 100% of the 27 different supervisors rated our students 4 or higher, this represents a significant and acceptable rating that reflects our students' ability to communicate well. The course is a hybrid. Over 90 percent of it is required to be completed by the student at the employer site or location and a limited contact (internship weekly updates) with the internship coordinator is required. Connected Document Internship Eval Spring 2012a Related Action Plans (by Established cycle, then alpha): For full information, see the Details of Action Plans section of this report. Maintain our goal of 4 (good) or better for the upcoming year in order to collect more data. Established in Cycle: Maintain our goal of 4 (good) or better for the upcoming year in order to collect more data. We will also research how the stud... Maintain our goal of "4" (Effective) or better Established in Cycle: Maintain our goal of "4" (Effective) or better for the upcoming year in order to collect more data. We will also research... M 4:CTS 1131 Student Confidence Survey Students will demonstrate confidence in hardware configurations in the CTS1131 course. The students will be given a 7 item survey that requires the student to rate their confidence in performing computer hardware configurations. The 7 areas covered in the survey include: Building a computer from individual components, replacing a hard drive, Upgrading memory, adding a peripheral device, flashing the computer BIOS, Finding answers to computer-related problems to successfully troubleshoot a computer, communicating effectively with someone who has limited computer skills about their computer problem. The five ratings are 1-No Confidence, 2-Low Confidence, 3-Medium Confidence, 4-Medium High Confidence, and 5-High Confidence. Source of Evidence: Student course evaluations on learning gains made Target: At a minimum, 25% percent of the students will be surveyed across all campuses. 85 percent of the students will have a response of four (medium-high confidence) out of five or higher on the confidence survey. Findings ( ) - Target: Met Students will demonstrate confidence in performing hardware configurations in the CTS1131 course. Students in the hardware (CTS1131) course will be given a 7 item survey that requires the student to rate their confidence in performing computer hardware configurations. The 7 areas covered in the survey include Building a computer from individual components, replacing a hard drive, upgrading memory, adding a peripheral device, flashing the computer BIOS, finding answers to computer-related problems to successfully troubleshoot a computer, Communicating effectively with someone who has limited computer skills about their computer problem. The five ratings are 1-No Confidence, 2-Low Confidence, 3-Medium Confidence, 4-Medium High Confidence, and 5-High Confidence. We did meet our goal for this year (see uploaded "CTS Hardware Configuration Program Assessment Raw Data " document). The data shows that student's responses ranged from 84.7% to 95.1%, with an overall average of 90.9%. Flashing the computer BIOS (84.7%) was the lowest overall score followed by building a computer from individual components (86.3%), and Communicating effectively with someone who has limited computer skills about their computer problem (88.8%). All of these classes were taught in a face to face modality. No hybrid or on-line sections were available for comparison. s were not taught at off-site locations. Flashing the computer BIOS and 111

112 building a computer from individual components were scored the lowest. Special attention will be given next cycle to these two areas to increase student confidence. Related Action Plans (by Established cycle, then alpha): For full information, see the Details of Action Plans section of this report. Increase our goal to 85% from 70% and only include medium high confidence and high confidence in next year s assessment. Established in Cycle: Increase our goal to 85% from 70% and only include medium high confidence and high confidence in next year s assessment. If we... M 5:CTS 1131 Hands-on Assessment Students will demonstrate confidence in performing hands-on hardware configurations in the CTS1131 course. Students will be given a pass/fail hands-on assessment in the CTS 1131 course. Successful completion of the assessment is to assemble computer components to produce a working computer. The hands-on assessment will be evaluated using a rubric. The components of the rubric include removing and installing: power supply, hard drive, CD/DVD, and motherboard. Source of Evidence: Standardized test of subject matter knowledge Target: At a minimum, data will be collected from 25% percent of the students across all campuses. 70 percent of the students will pass the hands-on assessment the first time without any assistance. Findings ( ) - Target: Met We met our 70 percent objective this year for students taking apart and putting a computer back together again perfectly without assistance. This year 79.4 percent of our students (162 out of 204) successfully completed the disassembly/reassembly without assistance in the Summer and Fall terms. The total number of students enrolled during these two terms was 620, which means that we surveyed 32.9 percent of them for our findings. All of these classes were taught in a face to face modality. No hybrid or on-line sections were available for comparison. s were not taught at off-site locations. However, we do have campus-based data. During the Fall term, data was collected from South and Downtown Campus. The South success rate was percent while Downtown was percent successful. During the Summer term, data was collected from the South and Kent locations. The South success rate was percent, and Kent campus was This data discrepenc y led us to the fact that the Kent campus was doing this assessment earlier in the term than the other two campuses. As a result, a faculty mentor was assigned to this course and a college-wide meeting was held to discuss best practices and assessment consistency. We expect to see this percentage be more level across campuses next year. Related Action Plans (by Established cycle, then alpha): For full information, see the Details of Action Plans section of this report. Maintain our goal of 70% of students or higher passing the hands-on assessment for next year. Established in Cycle: Maintain our goal of 70% of students or higher passing the hands-on assessment for next year. We will also research how the stu... CTS 1131 Hands-on Action Plan Established in Cycle: We met our 70 percent objective this year for students taking apart and putting a computer back together again perfectly without... M 6:CTS 1120 Written final assessment Students in CTS 1120, will take a standardized written assessment at the end of each semester. The standardized written assessment evaluated by a faculty team, highlights student knowledge in general security 112

113 concepts, communication security, and infrastructure security. Source of Evidence: Written assignment(s), usually scored by a rubric Connected Document Program Assessment CTS 1120 Security Target: At a minimum, 25% percent of the students will be surveyed across all campuses. The average score will be 70% or higher. Findings ( ) - Target: Met The target of a 25% sample was exceeded by surveying 80% percent of the students across all campuses(the other 20% of survey responses were lost due a Blackboard data loss.) The target average score of 70% was exceeded by 14% with an average score of 84%. Statistics are included in document 1120FindingsSY2011_2012. Standardizing course materials across all instructors facilitated above expected results. We will investigate the possibility of reporting on individual security domains as well work on improved communications between instructors to faciiltate more uniform information dissemination. s are not taught at offsite locations. All courses this reporting year were taught as hybrids which are 54% in class and 46% online so there are no 100% in class courses for comparison. Connected Document 1120FindingsSY2011_2012 Related Action Plans (by Established cycle, then alpha): For full information, see the Details of Action Plans section of this report. We maintain our goal at 70%. Established in Cycle: We maintain our goal at 70%. We will also research how the students are performing in the individual areas including general sec... Investigate the possibility of reporting on individual security domains Established in Cycle: We will investigate the possibility of reporting on individual security domains as well work on improved communications between... M 8:Employer Evaluations Students in the internship courses will demonstrate critical thinking skills. The critical thinking skills are measured by employer internship evaluations each semester. The employer internship evaluation feedback is evaluated by the college internship coordinator at the end of each semester. The evaluation covers areas in communications, technical competence, dependability, appearance, resourcefulness. Source of Evidence: Employer survey, incl. perceptions of the program Target: At a minimum, data will be collected on at least 25% percent of the students across all campuses. Students should achieve at least a "4" ("Good") or higher rating on a scale of 1 to 5 with 1 being the lowest mark on the employer evaluation. Findings ( ) - Target: Met This measure is to access student's ability to comprehend and communicate technical information. During the spring 2012 term 22 out of 27 students received a rating of 5 (Outstanding) from their on-site respective 113

114 supervisors. Additionally, 5 out of 27 students received a rating of 4 (Good). No student earned a grade below 4 (good). It should be observed from this finding that students are able to comprehend and communicate technical information in a clear and precise manner. Considering the fact that over 100% of the 27 different supervisors rated our students 4 or higher, this represents a significant and acceptable rating that reflects our students' ability to communicate well. The course is a hybrid. Over 90 percent of it is required to be completed by the student at the employer site or location and a limited contact (internship weekly updates) with the internship coordinator is required. Related Action Plans (by Established cycle, then alpha): For full information, see the Details of Action Plans section of this report. Maintain our goal of 4 (good) or better for the upcoming year in order to collect more data. Established in Cycle: Maintain our goal of 4 (good) or better for the upcoming year in order to collect more data. We will also research how the stud... Maintain our goal of 4 (good) or better Established in Cycle: Maintain our goal of 4 (good) or better for the upcoming year in order to collect more data. We will also research how the stude... M 9:CTS 1133 Student Confidence Survey Students will demonstrate confidence in performing software configurations in the CTS1133 course. Students in the software (CTS1133) course will be given a 12 item survey that requires the student to rate their confidence in performing computer software configurations. The 12 areas covered in the survey include: Installing an operating system, Installing a service pack, Obtaining and installing system drivers, Obtaining and installing peripheral drivers, Making a straight-through network cable, Finding answers to computer-related problems to successfully troubleshoot a computer, Communicating effectively with someone who has limited computer skills about their computer problem, Creating and configuring a secure wireless network, Accessing a file from a network share located on a remote computer, Given a network number and mask, add a PC or peripheral on a network and manually assigning an IP address, mask, and default gateway, Given a path, locating a file in the Windows environment, and Performing basic troubleshooting and configuration from a command prompt. The five ratings are 1-No Confidence, 2-Low Confidence, 3-Medium Confidence, 4-Medium High Confidence, and 5-High Confidence. Source of Evidence: Student course evaluations on learning gains made Target: 70 percent of all students will have a response of three (medium confidence) out of five or higher on the confidence survey. Findings ( ) - Target: Met Students will demonstrate confidence in performing software configurations in the CTS1133 course. Students in the software (CTS1133) course will be given a 12 item survey that requires the student to rate their confidence in performing computer software configurations. The 12 areas covered in the survey include: Installing an operating system, Installing a service pack, Obtaining and installing system drivers, Obtaining and installing peripheral drivers, Making a straight-through network cable, Finding answers to computer-related problems to successfully troubleshoot a computer, Communicating effectively with someone who has limited computer skills about their computer problem, Creating and configuring a secure wireless network, Accessing a file from a network share located on a remote computer, Given a network number and mask, add a PC or peripheral on a network and manually assigning an IP address, mask, and default gateway, Given a path, locating a file in the Windows environment, and Performing basic troubleshooting and configuration from a command prompt. The five ratings are 1-No Confidence, 2-Low Confidence, 3-Medium Confidence, 4-Medium High Confidence, and 5-High Confidence. We did meet our goal for this year (see uploaded documente- "CTS1133- Survey Program Assessment"). The data shows that student's responses ranged from 80.8% to 93.2%, with an overall average of 88.8%. IP addressing (80.8%) was the lowest overall score followed by basic troubleshooting and configuration from a command prompt (83.3%), making a cable (85.5%), 114

115 and securing a wireless network (87.4%). All of these classes were taught in a face to face modality. No hybrid or on-line sections were available for comparison. s were not taught at off-site locations. IP addressing and command prompt were scored the lowest. Special attention will be given to these two areas to increase student confidence. In addition to the survey (indirect measure) a new hands-on assessment (direct measure) was created and will be deserved next cycle. This will increase the direct measures for this outcome Connected Document CTS1133- Survey Program Assessment Related Action Plans (by Established cycle, then alpha): For full information, see the Details of Action Plans section of this report. Increase our goal to from 70% to 85% Established in Cycle: Increase our goal to from 70% to 85% and only include medium high confidence and high confidence in next year s assessment. If... CTS 1133 Survey Established in Cycle: Students will demonstrate confidence in performing software configurations in the CTS1133 course. Students in the software (CT... SLO 4:Demonstrate technical proficiency in cabling, configuring, enhancing, and troubleshooting networks using network tools. Demonstrate technical proficiency in cabling, configuring, enhancing, and troubleshooting networks using network tools. Relevant Associations: Standard Associations: Distance Education: Location (DE, L) 1 For programs in which a student can obtain at least 50% or more of degree requirements via distance education and at another location, sampling must be representative and findings and analysis discussed. College Goals Associations: 1.1 Collegewide Goal One (as of Aug 2011): Prepare students for distinctive success in their academic, career and personal goals through collaboration within the College community and individual collaboration Related Measures: M 10:CET 2600 Hands-on Test Students in CET 2600, students will demonstrate hands-on knowledge in performing basic networking tasks. The student will take a standardized hands-on assessment at the end of each semester. The standardized hands-on assessment evaluated by a faculty team, assessing student knowledge in cabling and configuring a host, switch, and router; using Wireshark to configure a virtual network; and IP subnetting networks. Source of Evidence: Standardized test of subject matter knowledge Target: At a minimum, 25% percent of the students will be surveyed across all campuses. The average score will be 70% or higher. 115

116 Findings ( ) - Target: Met We did meet our goal of surveying (collecting data) from at least 25% of the students across all campuses. We also met our goal of 70% or higher achievement in each testing area for this year (see attached CET ProgramAssessmentReportingForm spreadsheet). The data shows that student's scores ranged from 60% to 103% on the Wireshark portion, with an average greater than 70% (89.9%). The data shows that student's scores ranged from 0% to 110% on the subnetting portion, with an average greater than 70% (70.7%). The data shows that student's scores ranged from 0% to 100% on the network configuration portion, with an average greater that 70% (78.5%). The overall average of all three tests was higher than 70% (79.7%). Although we met our goal of 70% or higher, the subnetting portion was only slightly higher than the 70%; the Wireshark portion was much higher than the 70%. Adjusting the time spend covering each topic could be done to spend more time on subnetting and less time on the Wireshark. An additional week should also be spent on the network configurtion part. During this academic year all CET2600 courses at FSCJ were taught in a traditional, full term, face-to-face environment. Since all classes were taught in traditional format there are no other delivery types to compare these scores to. Connected Document CET ProgramAssessmentReportingForm Related Action Plans (by Established cycle, then alpha): For full information, see the Details of Action Plans section of this report. Maintain our goal students averaging 70% or higher for this year. Established in Cycle: Maintain our goal students averaging 70% or higher for this year. We will also research how the students are performing in the... Maintain our goal students averaging 70% or higher for this year. Established in Cycle: Maintain our goal students averaging 70% or higher for this year. We will also research how the students are performing in the... CET2600-Action Plan Established in Cycle: New instructors will be certified by a current full time FSCJ CET2600 instructor this coming academic year. During the trainin... SLO 5:Demonstrate teamwork skills necessary for working in a technological environment. Demonstrate teamwork skills necessary for working in a technological environment. Relevant Associations: Standard Associations: Distance Education: Location (DE, L) 1 For programs in which a student can obtain at least 50% or more of degree requirements via distance education and at another location, sampling must be representative and findings and analysis discussed. College Goals Associations: 1.1 Collegewide Goal One (as of Aug 2011): Prepare students for distinctive success in their academic, career and personal goals through collaboration within the College community and individual collaboration Related Measures: M 7:CTS 1154 Rubric for student group presentation 116

117 Students in CTS 1154 will prepare a group presentation that will measure teamwork skills. The group presentation is evaluated by faculty at the end of each semester using a rubric. The rubric scores 5 areas including overall presentation, presentation covered chapter assignment, PowerPoint presentation, student evaluations, and PowerPoint spelling, capitalization, punctuation, and grammar. Source of Evidence: Presentation, either individual or group Target: At a minimum, data will be collected on at least 25% percent of the students across all campuses. The average student score will be 80% or higher on the group presentation. Findings ( ) - Target: Met We met our 80 percent objective this year for student's presentation assessment. The data shows that student's scores ranged from 67% to 97%. Last year's data ranged from 68% to 98% with an average score of 86.8%. This year 88.2 percent of our students successfully completed presentation assessment as evaluated by the rubric. We did see a slight increase in average scores form last year to this year. See uploaded document labeled "CTS Program Assessment". The total number of students enrolled during the summer and fall two terms was 164. We surveyed 98 students, which mean that we surveyed 59.7 percent of them for our findings. All of these classes were taught in a face to face modality. No hybrid or on-line sections were available for comparison. s were not taught at off-site locations. However, we do have campus-based data that highlights the difference between the day and night sections. The total average for all students was an The day section students' average was The night section student's average was The difference between the day and night sections was 2.65 percent. The night students performed better on the presentation assessment. We will attempt to evaluate why the night student performed about 3 percentage points better than the day section students. We expect to see this percentage more level across day and night sections next year. We will increase the average from 80 to 85. Related Action Plans (by Established cycle, then alpha): For full information, see the Details of Action Plans section of this report. We will increase or our goal from student average of 70% to 80%. Established in Cycle: We will increase or our goal from student average of 70% to 80%. We will also research how the students are performing in the in... CTS 1154 Presentation Established in Cycle: The total average for all students was an The day section students average was The night section student s aver... Details of Action Plans for This Cycle (by Established cycle, then alpha) Increase our goal from a student average of 70% to 75% Increase our goal from a student average of 70% to 75%. We will also research how the students are performing in the individual areas in the rubric including resume heading, work experience, education, spelling/grammar, and professional appearance. Established in Cycle: Implementation Status: Planned Priority: High Relationships (Measure Outcome/Objective): 117

118 Measure: CTS 1154 Resume uploaded to internet site and evaluated by student success staff. Outcome/Objective: Demonstrate effective written and oral communication. Implementation Description: research how the students are performing in the individual areas in the rubric including resume heading, work experience, education, spelling/grammar, and professional appearance. Projected Completion Date: 12/14/2011 Responsible Person/Group: Netwoking Faculty Additional Resources Requested: none Budget Amount Requested: $0.00 (no request) Increase our goal to 85% from 70% and only include medium high confidence and high confidence in next year s assessment. Increase our goal to 85% from 70% and only include medium high confidence and high confidence in next year's assessment. If we only included medium high confidence and high confidence this year our range would be 74% to 94% (see column H in the CTS 1131 data spreadsheet). The past year we included medium confidence and higher. Overall, we need to increase the student confidence in flashing a BIOS, building a computer from individual components, and finding answers to computer-related problems to successfully troubleshoot a computer. Established in Cycle: Implementation Status: Planned Priority: High Relationships (Measure Outcome/Objective): Measure: CTS 1131 Student Confidence Survey Outcome/Objective: Demonstrate technical proficiency in computer hardware,software, and security concepts. Implementation Description: Increase our goal to 85% from 70% and only include medium high confidence and high confidence in next year s assessment. If we only included medium high confidence and high confidence this year our range would be 74% to 94% (see column H in the CTS 1131 data spreadsheet). The past year we included medium confidence and higher. Overall, we need to increase the student confidence in flashing a BIOS, building a computer from individual components, and finding answers to computer-related problems Responsible Person/Group: NET Faculty Additional Resources Requested: none Budget Amount Requested: $0.00 (no request) Increase our goal to 85% from 70% and only include medium high confidence and high confidence in next year s assessment. Increase our goal to 85% from 70% and only include medium high confidence and high confidence in next year's assessment. If we only included medium high confidence and high confidence this year our range would be 74% to 94% (see column H in the CTS 1131 data spreadsheet). The past year we included medium confidence and higher. Overall, we need to increase the student confidence in flashing a BIOS, building a computer from individual components, and finding answers to computer-related problems to successfully troubleshoot a computer.. Established in Cycle: Implementation Status: Planned Priority: High Relationships (Measure Outcome/Objective): Measure: CTS 1131 Student Confidence Survey Outcome/Objective: Demonstrate problem solving abilities and critical thinking skills Implementation Description: Increase our goal to 85% from 70% and only include medium high confidence and high confidence in next year s assessment. If we only included medium high confidence and high 118

119 confidence this year our range would be 74% to 94% (see column H in the CTS 1131 data spreadsheet). The past year we included medium confidence and higher. Overall, we need to increase the student confidence in flashing a BIOS, building a computer from individual components, and finding answers to computer-related problems Responsible Person/Group: NET Faculty Additional Resources Requested: none Budget Amount Requested: $0.00 (no request) Increase our goal to from 70% to 85% Increase our goal to from 70% to 85% and only include medium high confidence and high confidence in next year's assessment. If we only included medium high confidence and high confidence this year our range would be 66% to 92% (see column H in the CTS 1133 data spreadsheet). The past year we included medium confidence and higher. Overall, we need to increase the student confidence in IP addressing, cable making, securing wireless, and accessing a network share Established in Cycle: Implementation Status: Planned Priority: High Relationships (Measure Outcome/Objective): Measure: CTS 1133 Student Confidence Survey Outcome/Objective: Demonstrate problem solving abilities and critical thinking skills Implementation Description: Increase our goal to from 70% to 85% and only include medium high confidence and high confidence in next year s assessment. If we only included medium high confidence and high confidence this year our range would be 66% to 92% (see column H in the CTS 1133 data spreadsheet). The past year we included medium confidence and higher. Overall, we need to increase the student confidence in IP addressing, cable making, securing wireless, and accessing a network share Responsible Person/Group: NET Faculty Additional Resources Requested: none Budget Amount Requested: $0.00 (no request) Increase our goal to from 70% to 85% Increase our goal to from 70% to 85% and only include medium high confidence and high confidence in next year's assessment. If we only included medium high confidence and high confidence this year our range would be 66% to 92% (see column H in the CTS 1133 data spreadsheet). The past year we included medium confidence and higher. Overall, we need to increase the student confidence in IP addressing, cable making, securing wireless, and accessing a network share. Established in Cycle: Implementation Status: Planned Priority: High Relationships (Measure Outcome/Objective): Measure: CTS 1133 Student Confidence Survey Outcome/Objective: Demonstrate technical proficiency in computer hardware,software, and security concepts. Implementation Description: Increase our goal to from 70% to 85% and only include medium high confidence and high confidence in next year s assessment. If we only included medium high confidence and high confidence this year our range would be 66% to 92% (see column H in the CTS 1133 data spreadsheet). The past year we included medium confidence and higher. Overall, we need to increase the student confidence in IP addressing, cable making, securing wireless, and accessing a network share. Responsible Person/Group: NET Faculty Additional Resources Requested: none Budget Amount Requested: $0.00 (no request) 119

120 Maintain our goal of "4" (Effective) or better for the upcoming year in order to collect more data. Maintain our goal of "4" (Effective) or better for the upcoming year in order to collect more data. We will also research how the students are performing in the individual areas in the internship written assighment including organization, development, sentence structure, grammar, and mechanics. Established in Cycle: Implementation Status: Planned Priority: High Relationships (Measure Outcome/Objective): Measure: Rubric for one page summary of internship. Outcome/Objective: Demonstrate effective written and oral communication. Implementation Description: Maintain our goal of "4" (Effective) or better for the upcoming year in order to collect more data. We will also research how the students are performing in the individual areas in the internship written assighment including organization, development, sentence structure, grammar, and mechanics. Responsible Person/Group: NET Faculty Additional Resources Requested: none Budget Amount Requested: $0.00 (no request) Maintain our goal of 4 (good) or better for the upcoming year in order to collect more data Maintain our goal of 4 (good) or better for the upcoming year in order to collect more data. We will also research how the students are performing in the individual areas in the employer evaluation including communications, technical competence, dependability, appearance, resourcefulness. Established in Cycle: Implementation Status: Planned Priority: High Relationships (Measure Outcome/Objective): Measure: Internship Employer Evaluations Outcome/Objective: Demonstrate problem solving abilities and critical thinking skills Implementation Description: Maintain our goal of 4 (good) or better for the upcoming year in order to collect more data. We will also research how the students are performing in the individual areas in the employer evaluation including communications, technical competence, dependability, appearance, resourcefulness. Projected Completion Date: 05/10/2012 Responsible Person/Group: NET Faculty Additional Resources Requested: none Budget Amount Requested: $0.00 (no request) Maintain our goal of 4 (good) or better for the upcoming year in order to collect more data. Maintain our goal of 4 (good) or better for the upcoming year in order to collect more data. We will also research how the students are performing in the individual areas in the employer evaluation including communications, technical competence, dependability, appearance, resourcefulness. Established in Cycle: Implementation Status: Planned Priority: High Relationships (Measure Outcome/Objective): Measure: Employer Evaluations Outcome/Objective: Demonstrate technical proficiency in computer hardware,software, and security concepts. 120

121 Implementation Description: Maintain our goal of 4 (good) or better for the upcoming year in order to collect more data. We will also research how the students are performing in the individual areas in the employer evaluation including communications, technical competence, dependability, appearance, resourcefulness. Responsible Person/Group: NET Faculty Additional Resources Requested: none Budget Amount Requested: $0.00 (no request) Maintain our goal of 4 (good) or better for the upcoming year in order to collect more data. Maintain our goal of 4 (good) or better for the upcoming year in order to collect more data. We will also research how the students are performing in the individual areas in the employer evaluation including communications, technical competence, dependability, appearance, resourcefulness. Established in Cycle: Implementation Status: Planned Priority: High Relationships (Measure Outcome/Objective): Measure: Internship Employer Evaluations Outcome/Objective: Demonstrate technical proficiency in computer hardware,software, and security concepts. Implementation Description: Maintain our goal of 4 (good) or better for the upcoming year in order to collect more data. We will also research how the students are performing in the individual areas in the employer evaluation including communications, technical competence, dependability, appearance, resourcefulness. Responsible Person/Group: NET Faculty Additional Resources Requested: none Budget Amount Requested: $0.00 (no request) Maintain our goal of 70% of students or higher passing the hands-on assessment for next year. Maintain our goal of 70% of students or higher passing the hands-on assessment for next year. We will also research how the students are performing in the individual areas removing and installing: power supply, hard drive, CD/DVD, and motherboard. Established in Cycle: Implementation Status: Planned Priority: High Relationships (Measure Outcome/Objective): Measure: CTS 1131 Hands-on Assessment Outcome/Objective: Demonstrate problem solving abilities and critical thinking skills Implementation Description: Maintain our goal of 70% of students or higher passing the hands-on assessment for next year. We will also research how the students are performing in the individual areas removing and installing: power supply, hard drive, CD/DVD, and motherboard. Responsible Person/Group: NET Faculty Additional Resources Requested: none Budget Amount Requested: $0.00 (no request) Maintain our goal of 70% of students or higher passing the hands-on assessment for next year. Maintain our goal of 70% of students or higher passing the hands-on assessment for next year. We will also research how the students are performing in the individual areas removing and installing: power supply, hard drive, CD/DVD, and motherboard. Established in Cycle: Implementation Status: Planned Priority: High 121

122 Relationships (Measure Outcome/Objective): Measure: CTS 1131 Hands-on Assessment Outcome/Objective: Demonstrate technical proficiency in computer hardware,software, and security concepts. Implementation Description: Maintain our goal of 70% of students or higher passing the hands-on assessment for next year. We will also research how the students are performing in the individual areas removing and installing: power supply, hard drive, CD/DVD, and motherboard. Responsible Person/Group: NET Faculty Additional Resources Requested: none Budget Amount Requested: $0.00 (no request) Maintain our goal students averaging 70% or higher for this year. Maintain our goal students averaging 70% or higher for this year. We will also research how the students are performing in the individual areas cabling and configuring a host, switch, and router; using Wireshark to configure a virtual network; and IP subnetting networks. IP Subnetting is introduced in the prerequisite course CTS Faculty and adjuncts will focus more attention on IP addressing in CTS Established in Cycle: Implementation Status: Planned Priority: High Relationships (Measure Outcome/Objective): Measure: CET 2600 Hands-on Test Outcome/Objective: Demonstrate technical proficiency in cabling, configuring, enhancing, and troubleshooting networks using network tools. Implementation Description: Maintain our goal students averaging 70% or higher for this year. We will also research how the students are performing in the individual areas cabling and configuring a host, switch, and router; using Wireshark to configure a virtual network; and IP subnetting networks. IP Subnetting is introduced in the prerequisite course CTS Faculty and adjuncts will focus more attention on IP addressing in CTS Responsible Person/Group: NET Faculty Additional Resources Requested: none Budget Amount Requested: $0.00 (no request) Maintain our goal students averaging 70% or higher for this year. Maintain our goal students averaging 70% or higher for this year. We will also research how the students are performing in the individual areas cabling and configuring a host, switch, and router; using Wireshark to configure a virtual network; and IP subnetting networks. IP Subnetting is introduced in the prerequisite course CTS Faculty and adjuncts will focus more attention on IP addressing in CTS Established in Cycle: Implementation Status: Planned Priority: High Relationships (Measure Outcome/Objective): Measure: CET 2600 Hands-on Test Outcome/Objective: Demonstrate technical proficiency in cabling, configuring, enhancing, and troubleshooting networks using network tools. Implementation Description: Maintain our goal students averaging 70% or higher for this year. We will also research how the students are performing in the individual areas cabling and configuring a host, switch, and router; using Wireshark to configure a virtual network; and IP subnetting networks. IP Subnetting is introduced in the prerequisite course CTS Faculty and adjuncts will focus more attention on IP addressing in CTS Responsible Person/Group: NET Faculty 122

123 Additional Resources Requested: none Budget Amount Requested: $0.00 (no request) We maintain our goal at 70%. We maintain our goal at 70%. We will also research how the students are performing in the individual areas including general security concepts, communication security, and infrastructure security. Established in Cycle: Implementation Status: Planned Priority: High Relationships (Measure Outcome/Objective): Measure: CTS 1120 Written final assessment Outcome/Objective: Demonstrate technical proficiency in computer hardware,software, and security concepts. Implementation Description: We maintain our goal at 70%. We will also research how the students are performing in the individual areas including general security concepts, communication security, and infrastructure security. Responsible Person/Group: NET Faculty Additional Resources Requested: none Budget Amount Requested: $0.00 (no request) We will increase or our goal from student average of 70% to 80%. We will increase or our goal from student average of 70% to 80%. We will also research how the students are performing in the individual areas in the rubric including presentation, presentation covered chapter assignment, PowerPoint presentation, student evaluations, and PowerPoint spelling, capitalization, punctuation, and grammar. Sample student's presentations in the BAS program to identify trends in overall quality compared to AS students. Established in Cycle: Implementation Status: Planned Priority: High Relationships (Measure Outcome/Objective): Measure: CTS 1154 Rubric for student group presentation Outcome/Objective: Demonstrate teamwork skills necessary for working in a technological environment. Implementation Description: We will increase or our goal from student average of 70% to 80%. We will also research how the students are performing in the individual areas in the rubric including presentation, presentation covered chapter assignment, PowerPoint presentation, student evaluations, and PowerPoint spelling, capitalization, punctuation, and grammar. Sample student's presentations in the BAS program to identify trends in overall quality compared to AS students. Responsible Person/Group: NET Faculty Additional Resources Requested: None Budget Amount Requested: $0.00 (no request) aa Students will demonstrate confidence in performing software configurations in the CTS1133 course. Students in the software (CTS1133) course will be given a 12 item survey that requires the student to rate their confidence in performing computer software configurations. The 12 areas covered in the survey include: Installing an operating system, Installing a service pack, Obtaining and installing system drivers, Obtaining and installing peripheral drivers, Making a straight-through network cable, Finding answers to computer-related problems to successfully troubleshoot a computer, Communicating effectively with someone who has limited computer skills about their computer problem, Creating and configuring a secure wireless network, Accessing a file from a network share located on a remote computer, Given a network number and mask, add a PC or peripheral on a network and manually assigning an IP address, mask, and default gateway, Given a path, 123

124 locating a file in the Windows environment, and Performing basic troubleshooting and configuration from a command prompt. The five ratings are 1-No Confidence, 2-Low Confidence, 3-Medium Confidence, 4-Medium High Confidence, and 5-High Confidence. We did meet our goal for this year (see uploaded documente- "CTS1133- Survey Program Assessment"). The data shows that student's responses ranged from 80.8% to 93.2%, with an overall average of 88.8%. IP addressing (80.8%) was the lowest overall score followed by basic troubleshooting and configuration from a command prompt (83.3%), making a cable (85.5%), and securing a wireless network (87.4%). All of these classes were taught in a face to face modality. No hybrid or on-line sections were available for comparison. s were not taught at off-site locations. IP addressing and command prompt were scored the lowest. Special attention will be given to these two areas to increase student confidence. In addition to the survey (indirect measure) a new hands-on assessment (direct measure) was created and will be deserved next cycle. This will increase the direct measures for this outcome. Established in Cycle: Implementation Status: Planned Priority: High Implementation Description: IP addressing and command prompt were scored the lowest. Special attention will be given to these two areas to increase student confidence. In addition to the survey (indirect measure) a new hands-on assessment (direct measure) was created and will be deserved next cycle. This will increase the direct measures for this outcome. aadklfjalkd d'sf Students will demonstrate confidence in performing software configurations in the CTS1133 course. Students in the software (CTS1133) course will be given a 12 item survey that requires the student to rate their confidence in performing computer software configurations. The 12 areas covered in the survey include: Installing an operating system, Installing a service pack, Obtaining and installing system drivers, Obtaining and installing peripheral drivers, Making a straight-through network cable, Finding answers to computer-related problems to successfully troubleshoot a computer, Communicating effectively with someone who has limited computer skills about their computer problem, Creating and configuring a secure wireless network, Accessing a file from a network share located on a remote computer, Given a network number and mask, add a PC or peripheral on a network and manually assigning an IP address, mask, and default gateway, Given a path, locating a file in the Windows environment, and Performing basic troubleshooting and configuration from a command prompt. The five ratings are 1-No Confidence, 2-Low Confidence, 3-Medium Confidence, 4-Medium High Confidence, and 5-High Confidence. We did meet our goal for this year (see uploaded documente- "CTS1133- Survey Program Assessment"). The data shows that student's responses ranged from 80.8% to 93.2%, with an overall average of 88.8%. IP addressing (80.8%) was the lowest overall score followed by basic troubleshooting and configuration from a command prompt (83.3%), making a cable (85.5%), and securing a wireless network (87.4%). All of these classes were taught in a face to face modality. No hybrid or on-line sections were available for comparison. s were not taught at off-site locations. IP addressing and command prompt were scored the lowest. Special attention will be given to these two areas to increase student confidence. In addition to the survey (indirect measure) a new hands-on assessment (direct measure) was created and will be deserved next cycle. This will increase the direct measures for this outcome. Established in Cycle: Implementation Status: Planned Priority: High Implementation Description: IP addressing and command prompt were scored the lowest. Special attention will be given to these two areas to increase student confidence. In addition to the survey (indirect measure) a new hands-on assessment (direct measure) was created and will be deserved next cycle. This will increase the direct measures for this outcome. CET2600-Action Plan New instructors will be certified by a current full time FSCJ CET2600 instructor this coming academic year. During the training a renewed emphasis will be placed on these target objectives, since these are the most important objectives for the CET2600 course. The most emphasis will be on the subnetting, since that test received the lowest average. Recommendations on (class) time spent on each objective will be given. In addition to the traditional classes, there will be hybrid and fast track class options available to students in the 124

125 coming academic year. Next year's report will include data analysis comparing these different delivery methods. The target will basically remain the same. At a minimum, 25% of the students will be surveyed across all campuses. The average score will be 70% or higher. For this coming academic year a clarification in the target. Even though we reported on all three test, we will state more definitively the goal is for each of the three tests. In addition, the goal for each test will be raised from 70% to 72% or higher. (This goal would not have been met this past year). Established in Cycle: Implementation Status: Planned Priority: High Relationships (Measure Outcome/Objective): Measure: CET 2600 Hands-on Test Outcome/Objective: Demonstrate technical proficiency in cabling, configuring, enhancing, and troubleshooting networks using network tools. Implementation Description: A total of ten people will be certified/trained to teach CET2600. The training will occur this summer (2012). Projected Completion Date: 08/31/2012 Responsible Person/Group: Kevin Hampton Additional Resources Requested: None Budget Amount Requested: $0.00 (no request) CTS 1131 Hands-on Action Plan We met our 70 percent objective this year for students taking apart and putting a computer back together again perfectly without assistance. This year 79.4 percent of our students (162 out of 204) successfully completed the disassembly/reassembly without assistance in the Summer and Fall terms. The total number of students enrolled during these two terms was 620, which means that we surveyed 32.9 percent of them for our findings. All of these classes were taught in a face to face modality. No hybrid or on-line sections were available for comparison. s were not taught at off-site locations. However, we do have campus-based data. During the Fall term, data was collected from South and Downtown Campus. The South success rate was percent while Downtown was percent successful. During the Summer term, data was collected from the South and Kent locations. The South success rate was percent, and Kent campus was This data discrepency led us to the fact that the Kent campus was doing this assessment earlier in the term than the other two campuses. As a result, a faculty mentor was assigned to this course and a college-wide meeting was held to discuss best practices and assessment consistency. We expect to see this percentage be more level across campuses next year. We noticed in examining the CTS1131 collected data that students have a harder time with motherboard installation/removals than any other area. For that reason, Downtown campus will be developing a video that can be used by all teachers by Fall to be used at the instructor's discretion to help with this weakness. Established in Cycle: Implementation Status: Planned Priority: High Relationships (Measure Outcome/Objective): Measure: CTS 1131 Hands-on Assessment Outcome/Objective: Demonstrate technical proficiency in computer hardware,software, and security concepts. Implementation Description: A faculty mentor was assigned to this course and a college-wide meeting was held to discuss best practices and assessment consistency. We expect to see this percentage be more level across campuses next year. We noticed in examining the CTS1131 collected data that students have a harder time with motherboard installation/removals than any other area. For that reason, Downtown campus will be developing a video that can be used by all teachers by Fall to be used at the instructor's discretio Responsible Person/Group: All faculty and adjuncts teaching CTS 1131 Additional Resources Requested: none Budget Amount Requested: $0.00 (no request) 125

126 CTS 1131 Hardware Class We met our 70 percent objective this year for students taking apart and putting a computer back together again perfectly without assistance. This year 79.4 percent of our students (162 out of 204) successfully completed the disassembly/reassembly without assistance in the Summer and Fall terms. The total number of students enrolled during these two terms was 620, which means that we surveyed 32.9 percent of them for our findings. All of these classes were taught in a face to face modality. No hybrid or on-line sections were available for comparison. s were not taught at off-site locations. However, we do have campus-based data. During the Fall term, data was collected from South and Downtown Campus. The South success rate was percent while Downtown was percent successful. During the Summer term, data was collected from the South and Kent locations. The South success rate was percent, and Kent campus was This data discrepency led us to the fact that the Kent campus was doing this assessment earlier in the term than the other two campuses. As a result, a faculty mentor was assigned to this course and a college-wide meeting was held to discuss best practices and assessment consistency. We expect to see this percentage be more level across campuses next year. We noticed in examining the CTS1131 collected data that students have a harder time with motherboard installation/removals than any other area. For that reason, Downtown campus will be developing a video that can be used by all teachers by Fall to be used at the instructor's discretion to help with this weakness. Established in Cycle: Implementation Status: Planned Priority: High Relationships (Measure Outcome/Objective): Measure: CTS 1131 Hands-on Assessment Outcome/Objective: Demonstrate problem solving abilities and critical thinking skills Implementation Description: Ensure all faculty and adjucnts are using the same assessment evaluation strategies. Responsible Person/Group: All faculty teaching CTS 1131 Additional Resources Requested: none Budget Amount Requested: $0.00 (no request) CTS 1131 Survey Students will demonstrate confidence in performing hardware configurations in the CTS1131 course. Students in the hardware (CTS1131) course will be given a 7 item survey that requires the student to rate their confidence in performing computer hardware configurations. The 7 areas covered in the survey include Building a computer from individual components, replacing a hard drive, upgrading memory, adding a peripheral device, flashing the computer BIOS, finding answers to computer-related problems to successfully troubleshoot a computer, Communicating effectively with someone who has limited computer skills about their computer problem. The five ratings are 1-No Confidence, 2-Low Confidence, 3-Medium Confidence, 4-Medium High Confidence, and 5-High Confidence. We did meet our goal for this year (see uploaded "CTS Hardware Configuration Program Assessment Raw Data " document). The data shows that student's responses ranged from 84.7% to 95.1%, with an overall average of 90.9%. Flashing the computer BIOS (84.7%) was the lowest overall score followed by building a computer from individual components (86.3%), and Communicating effectively with someone who has limited computer skills about their computer problem (88.8%). All of these classes were taught in a face to face modality. No hybrid or on-line sections were available for comparison. s were not taught at off-site locations. Flashing the computer BIOS and building a computer from individual components were scored the lowest. Special attention will be given next cycle to these two areas to increase student confidence. In addition to the survey (indirect measure) a handson assessment was created. Established in Cycle: Implementation Status: Planned Priority: High 126

127 Relationships (Measure Outcome/Objective): Measure: CTS 1131 Student Confidence Survey Outcome/Objective: Demonstrate problem solving abilities and critical thinking skills Implementation Description: Flashing the computer BIOS and building a computer from individual components were scored the lowest. Special attention will be given next cycle to these two areas to increase student confidence. Responsible Person/Group: Faculty Teaching CTS 1131 Additional Resources Requested: N/A CTS 1133 Survey Students will demonstrate confidence in performing software configurations in the CTS1133 course. Students in the software (CTS1133) course will be given a 12 item survey that requires the student to rate their confidence in performing computer software configurations. The 12 areas covered in the survey include: Installing an operating system, Installing a service pack, Obtaining and installing system drivers, Obtaining and installing peripheral drivers, Making a straight-through network cable, Finding answers to computer-related problems to successfully troubleshoot a computer, Communicating effectively with someone who has limited computer skills about their computer problem, Creating and configuring a secure wireless network, Accessing a file from a network share located on a remote computer, Given a network number and mask, add a PC or peripheral on a network and manually assigning an IP address, mask, and default gateway, Given a path, locating a file in the Windows environment, and Performing basic troubleshooting and configuration from a command prompt. The five ratings are 1-No Confidence, 2-Low Confidence, 3-Medium Confidence, 4-Medium High Confidence, and 5-High Confidence. We did meet our goal for this year (see uploaded documente- "CTS1133- Survey Program Assessment"). The data shows that student's responses ranged from 80.8% to 93.2%, with an overall average of 88.8%. IP addressing (80.8%) was the lowest overall score followed by basic troubleshooting and configuration from a command prompt (83.3%), making a cable (85.5%), and securing a wireless network (87.4%). All of these classes were taught in a face to face modality. No hybrid or on-line sections were available for comparison. s were not taught at off-site locations. IP addressing and command prompt were scored the lowest. Special attention will be given to these two areas to increase student confidence. In addition to the survey (indirect measure) a new hands-on assessment (direct measure) was created and will be deserved next cycle. This will increase the direct measures for this outcome Established in Cycle: Implementation Status: Planned Priority: High Implementation Description: IP addressing and command prompt were scored the lowest. Special attention will be given to these two areas to increase student confidence. In addition to the survey (indirect measure) a new hands-on assessment (direct measure) was created and will be deserved next cycle. This will increase the direct measures for this outcome Responsible Person/Group: Faculty that teach CTS 1133 Additional Resources Requested: N/A CTS 1133 Survey Students will demonstrate confidence in performing software configurations in the CTS1133 course. Students in the software (CTS1133) course will be given a 12 item survey that requires the student to rate their confidence in performing computer software configurations. The 12 areas covered in the survey include: Installing an operating system, Installing a service pack, Obtaining and installing system drivers, Obtaining and installing peripheral drivers, Making a straight-through network cable, Finding answers to computer-related problems to successfully troubleshoot a computer, Communicating effectively with someone who has limited computer skills about their computer problem, Creating and configuring a secure wireless network, Accessing a file from a network share located on a remote computer, Given a network number and mask, add a PC or peripheral on a network and manually assigning an IP address, mask, and default gateway, Given a path, locating a file in the Windows environment, and Performing basic troubleshooting and configuration from a command prompt. The five ratings are 1-No Confidence, 2-Low Confidence, 3-Medium Confidence, 4-Medium High Confidence, and 5-High Confidence. We did meet our goal for this year (see uploaded documente- "CTS1133- Survey Program Assessment"). The data shows that student's responses ranged from 127

128 80.8% to 93.2%, with an overall average of 88.8%. IP addressing (80.8%) was the lowest overall score followed by basic troubleshooting and configuration from a command prompt (83.3%), making a cable (85.5%), and securing a wireless network (87.4%). All of these classes were taught in a face to face modality. No hybrid or on-line sections were available for comparison. s were not taught at off-site locations. IP addressing and command prompt were scored the lowest. Special attention will be given to these two areas to increase student confidence. In addition to the survey (indirect measure) a new hands-on assessment (direct measure) was created and will be deserved next cycle. This will increase the direct measures for this outcome Established in Cycle: Implementation Status: Planned Priority: High Implementation Description: IP addressing and command prompt were scored the lowest. Special attention will be given to these two areas to increase student confidence. In addition to the survey (indirect measure) a new hands-on assessment (direct measure) was created and will be deserved next cycle. This will increase the direct measures for this outcome Responsible Person/Group: Faculty that teach CTS 1133 Additional Resources Requested: N/A CTS 1133 Survey Students will demonstrate confidence in performing software configurations in the CTS1133 course. Students in the software (CTS1133) course will be given a 12 item survey that requires the student to rate their confidence in performing computer software configurations. The 12 areas covered in the survey include: Installing an operating system, Installing a service pack, Obtaining and installing system drivers, Obtaining and installing peripheral drivers, Making a straight-through network cable, Finding answers to computer-related problems to successfully troubleshoot a computer, Communicating effectively with someone who has limited computer skills about their computer problem, Creating and configuring a secure wireless network, Accessing a file from a network share located on a remote computer, Given a network number and mask, add a PC or peripheral on a network and manually assigning an IP address, mask, and default gateway, Given a path, locating a file in the Windows environment, and Performing basic troubleshooting and configuration from a command prompt. The five ratings are 1-No Confidence, 2-Low Confidence, 3-Medium Confidence, 4-Medium High Confidence, and 5-High Confidence. We did meet our goal for this year (see uploaded documente- "CTS1133- Survey Program Assessment"). The data shows that student's responses ranged from 80.8% to 93.2%, with an overall average of 88.8%. IP addressing (80.8%) was the lowest overall score followed by basic troubleshooting and configuration from a command prompt (83.3%), making a cable (85.5%), and securing a wireless network (87.4%). All of these classes were taught in a face to face modality. No hybrid or on-line sections were available for comparison. s were not taught at off-site locations. IP addressing and command prompt were scored the lowest. Special attention will be given to these two areas to increase student confidence. In addition to the survey (indirect measure) a new hands-on assessment (direct measure) was created and will be deserved next cycle. This will increase the direct measures for this outcome Established in Cycle: Implementation Status: Planned Priority: High Implementation Description: IP addressing and command prompt were scored the lowest. Special attention will be given to these two areas to increase student confidence. In addition to the survey (indirect measure) a new hands-on assessment (direct measure) was created and will be deserved next cycle. This will increase the direct measures for this outcome Responsible Person/Group: Faculty that teach CTS 1133 Additional Resources Requested: N/A CTS 1133 Survey Students will demonstrate confidence in performing software configurations in the CTS1133 course. Students in the software (CTS1133) course will be given a 12 item survey that requires the student to rate their confidence in performing computer software configurations. The 12 areas covered in the survey include: Installing an operating system, Installing a service pack, Obtaining and installing system drivers, Obtaining and installing peripheral drivers, Making a straight-through network cable, Finding answers to computer-related 128

129 problems to successfully troubleshoot a computer, Communicating effectively with someone who has limited computer skills about their computer problem, Creating and configuring a secure wireless network, Accessing a file from a network share located on a remote computer, Given a network number and mask, add a PC or peripheral on a network and manually assigning an IP address, mask, and default gateway, Given a path, locating a file in the Windows environment, and Performing basic troubleshooting and configuration from a command prompt. The five ratings are 1-No Confidence, 2-Low Confidence, 3-Medium Confidence, 4-Medium High Confidence, and 5-High Confidence. We did meet our goal for this year (see uploaded documente- "CTS1133- Survey Program Assessment"). The data shows that student's responses ranged from 80.8% to 93.2%, with an overall average of 88.8%. IP addressing (80.8%) was the lowest overall score followed by basic troubleshooting and configuration from a command prompt (83.3%), making a cable (85.5%), and securing a wireless network (87.4%). All of these classes were taught in a face to face modality. No hybrid or on-line sections were available for comparison. s were not taught at off-site locations. IP addressing and command prompt were scored the lowest. Special attention will be given to these two areas to increase student confidence. In addition to the survey (indirect measure) a new hands-on assessment (direct measure) was created and will be deserved next cycle. This will increase the direct measures for this outcome Established in Cycle: Implementation Status: Planned Priority: High Implementation Description: IP addressing and command prompt were scored the lowest. Special attention will be given to these two areas to increase student confidence. In addition to the survey (indirect measure) a new hands-on assessment (direct measure) was created and will be deserved next cycle. This will increase the direct measures for this outcome Responsible Person/Group: Faculty that teach CTS 1133 Additional Resources Requested: N/A CTS 1133 Survey Students will demonstrate confidence in performing software configurations in the CTS1133 course. Students in the software (CTS1133) course will be given a 12 item survey that requires the student to rate their confidence in performing computer software configurations. The 12 areas covered in the survey include: Installing an operating system, Installing a service pack, Obtaining and installing system drivers, Obtaining and installing peripheral drivers, Making a straight-through network cable, Finding answers to computer-related problems to successfully troubleshoot a computer, Communicating effectively with someone who has limited computer skills about their computer problem, Creating and configuring a secure wireless network, Accessing a file from a network share located on a remote computer, Given a network number and mask, add a PC or peripheral on a network and manually assigning an IP address, mask, and default gateway, Given a path, locating a file in the Windows environment, and Performing basic troubleshooting and configuration from a command prompt. The five ratings are 1-No Confidence, 2-Low Confidence, 3-Medium Confidence, 4-Medium High Confidence, and 5-High Confidence. We did meet our goal for this year (see uploaded documente- "CTS1133- Survey Program Assessment"). The data shows that student's responses ranged from 80.8% to 93.2%, with an overall average of 88.8%. IP addressing (80.8%) was the lowest overall score followed by basic troubleshooting and configuration from a command prompt (83.3%), making a cable (85.5%), and securing a wireless network (87.4%). IP addressing and command prompt were scored the lowest. Special attention will be given to these two areas to increase student confidence. In addition to the survey (indirect measure) a new hands-on assessment (direct measure) was created and will be deserved next cycle. This will increase the direct measures for this outcome. Established in Cycle: Implementation Status: Planned Priority: High Implementation Description: IP addressing and command prompt were scored the lowest. Special attention will be given to these two areas to increase student confidence. In addition to the survey (indirect measure) a new hands-on assessment (direct measure) was created and will be deserved next cycle. This will increase the direct measures for this outcome. Responsible Person/Group: Faculty Teaching CTS 1133 Additional Resources Requested: N/A 129

130 CTS 1133 Survey Students will demonstrate confidence in performing software configurations in the CTS1133 course. Students in the software (CTS1133) course will be given a 12 item survey that requires the student to rate their confidence in performing computer software configurations. The 12 areas covered in the survey include: Installing an operating system, Installing a service pack, Obtaining and installing system drivers, Obtaining and installing peripheral drivers, Making a straight-through network cable, Finding answers to computer-related problems to successfully troubleshoot a computer, Communicating effectively with someone who has limited computer skills about their computer problem, Creating and configuring a secure wireless network, Accessing a file from a network share located on a remote computer, Given a network number and mask, add a PC or peripheral on a network and manually assigning an IP address, mask, and default gateway, Given a path, locating a file in the Windows environment, and Performing basic troubleshooting and configuration from a command prompt. The five ratings are 1-No Confidence, 2-Low Confidence, 3-Medium Confidence, 4-Medium High Confidence, and 5-High Confidence. We did meet our goal for this year (see uploaded documente- "CTS1133- Survey Program Assessment"). The data shows that student's responses ranged from 80.8% to 93.2%, with an overall average of 88.8%. IP addressing (80.8%) was the lowest overall score followed by basic troubleshooting and configuration from a command prompt (83.3%), making a cable (85.5%), and securing a wireless network (87.4%). IP addressing and command prompt were scored the lowest. Special attention will be given to these two areas to increase student confidence. In addition to the survey (indirect measure) a new hands-on assessment (direct measure) was created and will be deserved next cycle. This will increase the direct measures for this outcome. Established in Cycle: Implementation Status: Planned Priority: High Implementation Description: IP addressing and command prompt were scored the lowest. Special attention will be given to these two areas to increase student confidence. In addition to the survey (indirect measure) a new hands-on assessment (direct measure) was created and will be deserved next cycle. This will increase the direct measures for this outcome. Responsible Person/Group: Faculty Teaching CTS 1133 Additional Resources Requested: N/A CTS 1133 Survey Students will demonstrate confidence in performing software configurations in the CTS1133 course. Students in the software (CTS1133) course will be given a 12 item survey that requires the student to rate their confidence in performing computer software configurations. The 12 areas covered in the survey include: Installing an operating system, Installing a service pack, Obtaining and installing system drivers, Obtaining and installing peripheral drivers, Making a straight-through network cable, Finding answers to computer-related problems to successfully troubleshoot a computer, Communicating effectively with someone who has limited computer skills about their computer problem, Creating and configuring a secure wireless network, Accessing a file from a network share located on a remote computer, Given a network number and mask, add a PC or peripheral on a network and manually assigning an IP address, mask, and default gateway, Given a path, locating a file in the Windows environment, and Performing basic troubleshooting and configuration from a command prompt. The five ratings are 1-No Confidence, 2-Low Confidence, 3-Medium Confidence, 4-Medium High Confidence, and 5-High Confidence. We did meet our goal for this year (see uploaded documente- "CTS1133- Survey Program Assessment"). The data shows that student's responses ranged from 80.8% to 93.2%, with an overall average of 88.8%. IP addressing (80.8%) was the lowest overall score followed by basic troubleshooting and configuration from a command prompt (83.3%), making a cable (85.5%), and securing a wireless network (87.4%). IP addressing and command prompt were scored the lowest. Special attention will be given to these two areas to increase student confidence. In addition to the survey (indirect measure) a new hands-on assessment (direct measure) was created and will be deserved next cycle. This will increase the direct measures for this outcome. Established in Cycle: Implementation Status: Planned Priority: High 130

131 Implementation Description: IP addressing and command prompt were scored the lowest. Special attention will be given to these two areas to increase student confidence. In addition to the survey (indirect measure) a new hands-on assessment (direct measure) was created and will be deserved next cycle. This will increase the direct measures for this outcome. Responsible Person/Group: Faculty Teaching CTS 1133 Additional Resources Requested: N/A CTS 1133 Survey Students will demonstrate confidence in performing software configurations in the CTS1133 course. Students in the software (CTS1133) course will be given a 12 item survey that requires the student to rate their confidence in performing computer software configurations. The 12 areas covered in the survey include: Installing an operating system, Installing a service pack, Obtaining and installing system drivers, Obtaining and installing peripheral drivers, Making a straight-through network cable, Finding answers to computer-related problems to successfully troubleshoot a computer, Communicating effectively with someone who has limited computer skills about their computer problem, Creating and configuring a secure wireless network, Accessing a file from a network share located on a remote computer, Given a network number and mask, add a PC or peripheral on a network and manually assigning an IP address, mask, and default gateway, Given a path, locating a file in the Windows environment, and Performing basic troubleshooting and configuration from a command prompt. The five ratings are 1-No Confidence, 2-Low Confidence, 3-Medium Confidence, 4-Medium High Confidence, and 5-High Confidence. We did meet our goal for this year (see uploaded documente- "CTS1133- Survey Program Assessment"). The data shows that student's responses ranged from 80.8% to 93.2%, with an overall average of 88.8%. IP addressing (80.8%) was the lowest overall score followed by basic troubleshooting and configuration from a command prompt (83.3%), making a cable (85.5%), and securing a wireless network (87.4%). IP addressing and command prompt were scored the lowest. Special attention will be given to these two areas to increase student confidence. In addition to the survey (indirect measure) a new hands-on assessment (direct measure) was created and will be deserved next cycle. This will increase the direct measures for this outcome. Established in Cycle: Implementation Status: Planned Priority: High Implementation Description: IP addressing and command prompt were scored the lowest. Special attention will be given to these two areas to increase student confidence. In addition to the survey (indirect measure) a new hands-on assessment (direct measure) was created and will be deserved next cycle. This will increase the direct measures for this outcome. Responsible Person/Group: Faculty Teaching CTS 1133 Additional Resources Requested: N/A CTS 1133 Survey Students will demonstrate confidence in performing software configurations in the CTS1133 course. Students in the software (CTS1133) course will be given a 12 item survey that requires the student to rate their confidence in performing computer software configurations. The 12 areas covered in the survey include: Installing an operating system, Installing a service pack, Obtaining and installing system drivers, Obtaining and installing peripheral drivers, Making a straight-through network cable, Finding answers to computer-related problems to successfully troubleshoot a computer, Communicating effectively with someone who has limited computer skills about their computer problem, Creating and configuring a secure wireless network, Accessing a file from a network share located on a remote computer, Given a network number and mask, add a PC or peripheral on a network and manually assigning an IP address, mask, and default gateway, Given a path, locating a file in the Windows environment, and Performing basic troubleshooting and configuration from a command prompt. The five ratings are 1-No Confidence, 2-Low Confidence, 3-Medium Confidence, 4-Medium High Confidence, and 5-High Confidence. We did meet our goal for this year (see uploaded documente- "CTS1133- Survey Program Assessment"). The data shows that student's responses ranged from 80.8% to 93.2%, with an overall average of 88.8%. IP addressing (80.8%) was the lowest overall score followed by basic troubleshooting and configuration from a command prompt (83.3%), making a cable (85.5%), and securing a wireless network (87.4%). IP addressing and command prompt were scored the lowest. Special attention will be given to these two areas to increase student confidence. In addition to the survey (indirect measure) a new hands-on assessment (direct measure) was created and will be deserved next cycle. This will 131

132 increase the direct measures for this outcome. Established in Cycle: Implementation Status: Planned Priority: High Implementation Description: IP addressing and command prompt were scored the lowest. Special attention will be given to these two areas to increase student confidence. In addition to the survey (indirect measure) a new hands-on assessment (direct measure) was created and will be deserved next cycle. This will increase the direct measures for this outcome. Responsible Person/Group: Faculty Teaching CTS 1133 Additional Resources Requested: N/A CTS 1133 Survey Students will demonstrate confidence in performing software configurations in the CTS1133 course. Students in the software (CTS1133) course will be given a 12 item survey that requires the student to rate their confidence in performing computer software configurations. The 12 areas covered in the survey include: Installing an operating system, Installing a service pack, Obtaining and installing system drivers, Obtaining and installing peripheral drivers, Making a straight-through network cable, Finding answers to computer-related problems to successfully troubleshoot a computer, Communicating effectively with someone who has limited computer skills about their computer problem, Creating and configuring a secure wireless network, Accessing a file from a network share located on a remote computer, Given a network number and mask, add a PC or peripheral on a network and manually assigning an IP address, mask, and default gateway, Given a path, locating a file in the Windows environment, and Performing basic troubleshooting and configuration from a command prompt. The five ratings are 1-No Confidence, 2-Low Confidence, 3-Medium Confidence, 4-Medium High Confidence, and 5-High Confidence. We did meet our goal for this year (see uploaded documente- "CTS1133- Survey Program Assessment"). The data shows that student's responses ranged from 80.8% to 93.2%, with an overall average of 88.8%. IP addressing (80.8%) was the lowest overall score followed by basic troubleshooting and configuration from a command prompt (83.3%), making a cable (85.5%), and securing a wireless network (87.4%). IP addressing and command prompt were scored the lowest. Special attention will be given to these two areas to increase student confidence. In addition to the survey (indirect measure) a new hands-on assessment (direct measure) was created and will be deserved next cycle. This will increase the direct measures for this outcome Established in Cycle: Implementation Status: Planned Priority: High Relationships (Measure Outcome/Objective): Measure: CTS 1133 Student Confidence Survey Outcome/Objective: Demonstrate problem solving abilities and critical thinking skills Demonstrate technical proficiency in computer hardware,software, and security concepts. Implementation Description: In addition to the survey (indirect measure) a new hands-on assessment (direct measure) was created and will be delivered next cycle. This will increase the direct measures for this outcome Responsible Person/Group: Faculty Teaching CTS 1133 Additional Resources Requested: N/A CTS 1154 Presentation The total average for all students was an The day section students' average was The night section student's average was The difference between the day and night sections was 2.65 percent. The night students performed better on the presentation assessment. We will attempt to evaluate why the night student performed about 3 percentage points better than the day section students. We expect to see this percentage more level across day and night sections next year. We will increase the average from 80 to

133 Established in Cycle: Implementation Status: Planned Priority: High Relationships (Measure Outcome/Objective): Measure: CTS 1154 Rubric for student group presentation Outcome/Objective: Demonstrate teamwork skills necessary for working in a technological environment. Implementation Description: The total average for all students was an The day section students average was The night section student s average was The difference between the day and night sections was 2.65 percent. The night students performed better on the presentation assessment. We will attempt to evaluate why the night student performed about 3 percentage points better than the day section students. We expect to see this percentage more level across day and night sections next year. We will i Responsible Person/Group: Faculty Teaching CTS 1154 Additional Resources Requested: N/A CTS 1154 Resume We met our 75 percent objective this year for students submitting a resume assessment. The data shows that student's scores ranged from 72% to 98%. Last year's data from 70% to 95% with an average score of 79%. This year percent of our students successfully completed resume assessment as evaluated by the rubric. We did see a slight increase in scores form last year to this year. See uploaded document called "CTS Program Assessment" The total number of students enrolled during the summer and fall two terms was 164. We surveyed 98 students, which mean that we surveyed 59.7 percent of them for our findings. All of these classes were taught in a face to face modality. No hybrid or on-line sections were available for comparison. s were not taught at off-site locations. However, we do have campus-based data that highlights the difference between the day and night sections. The total average for all students was an The day section students' average was The night section student's average was The difference between the day and night sections was 5.27 percent. The night students performed better on the resume assessment. We will attempt to evaluate why the night student performed about 5 percentage points better than the day section students. We expect to see this percentage more level across day and night sections next year. We will increase the average from 75 to 80 percent Established in Cycle: Implementation Status: Planned Priority: High Relationships (Measure Outcome/Objective): Measure: CTS 1154 Resume uploaded to internet site and evaluated by student success staff. Outcome/Objective: Demonstrate effective written and oral communication. Implementation Description: We will attempt to evaluate why the night student performed about 5 percentage points better than the day section students. We expect to see this percentage more level across day and night sections next year. We will increase the average from 75 to 80 percent Responsible Person/Group: Faculty that teach CTS 1154, student success staff Additional Resources Requested: N/A Investigate the possibility of reporting on individual security domains We will investigate the possibility of reporting on individual security domains as well work on improved communications between instructors to faciiltate more uniform information dissemination. Established in Cycle: Implementation Status: Planned Priority: High Relationships (Measure Outcome/Objective): 133

134 Measure: CTS 1120 Written final assessment Outcome/Objective: Demonstrate technical proficiency in computer hardware,software, and security concepts. Implementation Description: Investigate the possibility of reporting on individual security domains Responsible Person/Group: faculty teaching CTS 1120 Additional Resources Requested: n/a Maintain goal of "4" (Effective) or better Maintain our goal of "4" (Effective) or better for the upcoming year in order to collect more data. We will also research how the students are performing in the individual areas in the internship written assighment including organization, development, sentence structure, grammar, and mechanics Established in Cycle: Implementation Status: Planned Priority: High Relationships (Measure Outcome/Objective): Measure: Rubric for one page summary of internship. Outcome/Objective: Demonstrate effective written and oral communication. Implementation Description: Maintain goal of "4" (Effective) or better Responsible Person/Group: Faculty that are assigned the internship course Additional Resources Requested: N/A Maintain our goal of "4" (Effective) or better Maintain our goal of "4" (Effective) or better for the upcoming year in order to collect more data. We will also research how the students are performing in the individual areas in the internship written assighment including organization, development, sentence structure, grammar, and mechanics Established in Cycle: Implementation Status: Planned Priority: High Relationships (Measure Outcome/Objective): Measure: Internship Employer Evaluations Outcome/Objective: Demonstrate technical proficiency in computer hardware,software, and security concepts. Implementation Description: Maintain our goal of "4" (Effective) or better Responsible Person/Group: Faculty assigned to internship courses Additional Resources Requested: n/a Maintain our goal of "4" (Effective) or better Maintain our goal of "4" (Effective) or better for the upcoming year in order to collect more data. We will also research how the students are performing in the individual areas in the internship written assighment including organization, development, sentence structure, grammar, and mechanics Established in Cycle: Implementation Status: Planned Priority: High Relationships (Measure Outcome/Objective): Measure: Internship Employer Evaluations Outcome/Objective: Demonstrate problem solving abilities and critical thinking skills 134

135 Implementation Description: Maintain our goal of "4" (Effective) or better Responsible Person/Group: Faculty that are assigned interhship courses Additional Resources Requested: N/A Maintain our goal of 4 (good) or better Maintain our goal of 4 (good) or better for the upcoming year in order to collect more data. We will also research how the students are performing in the individual areas in the employer evaluation including communications, technical competence, dependability, appearance, resourcefulness. Established in Cycle: Implementation Status: Planned Priority: High Relationships (Measure Outcome/Objective): Measure: Employer Evaluations Outcome/Objective: Demonstrate technical proficiency in computer hardware,software, and security concepts. Implementation Description: Maintain our goal of 4 (good) or better Responsible Person/Group: Faculty assigned internship course Additional Resources Requested: n/a 135

136 Florida State College at Jacksonville Computer Networking Advisory Meeting Minutes Advanced Technology Center April 26 and follow-up on May 2, Call to Order 2. Introductions: 3. BAS Status Briefing: Discussion a. The briefing covered the spring enrollment of BAS students. Advisory Board members asked if the 332 enrollment number given in the briefing included enrollment in general education classes. Ron King clarified that the briefing only covered upper-level BAS classes and did not include general education and lower-level classes. b. While reviewing the Demographic - By Gender slide members of the committee asked how the 23% of total students being female has changed since the program started. Ron King indicated he would collect the data and report his findings to the committee during the next meeting. c. The Demographic - By Age slide steered the discussion toward time of day classes are offered. Given that 31% of our students are between 19 and 30 years old, the question asked was is it time to increase the number of daytime classes. It was pointed out that over the pass 18-months most classes in the curriculum was been offered at less once in the daytime. d. Given the increase in students within the program, members inquired about our capacity to grow. Ron pointed out that a NEW faculty member (Dr. Boateng) recently joined the department and that a search is underway to fill another position. He added that one of his big concerns today is space. Since classrooms also serve as lab space the availability of lab time is limited. There is a clear need for a dedicated lab room. 4. New Curriculum: BAS a. At the last committee meeting members voted to approve adding a Project Management course to the curriculum. Member asked about enrollment in the course and any feedback from students. Ron pointed out the curriculum change will not officially take place until next fall semester. b. Kevin Junge from Enterprise Integration asked what impact the change would have on students transferring into our program from another institution. Answer: Most transfer students would be required to take additional 3-credit hours to complete their FSCJ BAS degree. 5. Curriculum Proposal: AS Networking a. There was a discussion about the need to modify the A.S curriculum to also include a Project Management course. Kevin Junge clearly stated he feels project management will give our students more overall balance. He also pointed out that he agreed with adding Project Management at the A.S level versus making it an upper-level course. 136

137 b. Virtualization Certificate- an in-depth discussion was formed around the various skills sets needed relating to a new state virtualization college credit certificate. A detailed spreadsheet was created to capture the skills sets. The information will used as the basis for the creating the certificate as well as creating the courses. 6. New Business Discussion Items a. A copy of Florida State College Advisory Committee Handbook was given to members followed by a discussion of page 4-6 including Important Committee Functions. b. Distant learning classes: A discussion about the value of Hands On activities and the need for online classes took place no overall conclusion. However, it was clear that everyone agreed the program must balance a strong Hands on approach with course offering that assist working students control their time. c. Select advisory meetings for the academic year d. Identification of Future Challenges/Opportunities: Internships and for student tours 7. Adjournment 137

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