2017 Mazda Training Certification

Transcription

1 2017 Mazda Training Certification

2 CERTIFIED MASTER/ELITE MASTER CERTIFIED Page 1 of 2 Required Web-Based s for Certification Required Date Prerequisite (New & Used) Managers, Assistant Manager F & I Coordinator Fleet Other New Vehicle, Used Car Used Other Used Car (New & Used) Managers, Assistant Manager F & I Coordinator Fleet Other New Vehicle, Used Car Used Other Used Car Below Must Be Taken in IE8 Only Privacy: Safeguarding Data /2012 R R R s Below Must Be Taken in IE8 or Chrome Only Leasing Simplified** /02/12 M M M M M Introduction to Mazda CPO** /2013 M M M M M Selling CPO** /02/ E E E E s Below Must Be Taken in IE9 or Chrome Only SKYACTIV TECHNOLOGY** /02/12 R R R R R hip Selling** /02/ M M M M M Renew, Retain Remarket** /03/14 M M Mazda Test Drive Experience** /01/14 M M M M M Mazda Vehicle Storage Management /01/14 R R Lead Management: An Overview** /01/14 M M M M M Mazda Vehicle Remarketing: Recondition and Merchandise for Profits /01/14 M M MAZDA CONNECT ** /01/14 R R R R R 2016 Mazda6 () /03/15 R R R R R 2016 Mazda CX-5 () /03/15 R R R R R Updated 2016MY iactivsense /01/15 R R R R R 2016 Mazda MX-5 Miata /01/15 R R R R R 2016 Mazda CX-3 () /03/15 R R R R R **Grandfathered if previously taken R= Required M= Master Requirement E= Elite Master Requirement

3 CERTIFIED MASTER/ELITE MASTER CERTIFIED Page 2 of 2 Required Date Prerequisite (New & Used) Managers, Assistant Manager F & I Coordinator Fleet Other New Vehicle, Used Car Used Other Used Car (New & Used) Managers, Assistant Manager F & I Coordinator Fleet Other New Vehicle, Used Car Used Other Used Car Required Web-Based s for Certification s Below Must Be Taken in IE9 or Chrome Only Reputation Matters Overview /03/15 M M M M M Reputation Matters: Create an Unforgettable Experience /15/ E E E E E Making Your Test Drive Uniquely Mazda /03/ E E E E Mazda CX-5 Product Update /15/ R R R R R Leveraging the Mazda X App 1656 or /03/16 E E E E 2016 Mazda CX-9 Product /01/ R R R R R Selling the Mazda CX /03/ M M M M M 2017 Mazda Product Update /03/ , 1641, 1595, 1591 R R R R R 2017 Mazda3 Product /04/17 R R R R R 2017 Mazda MX-5 RF /04/ R R R R R Telling the SKYACTIV TECHNOLOGY Story /05/17 R R R R R

4 CERTIFIED MASTER/ELITE MASTER CERTIFIED Prerequisite (New & Used) Managers, Assistant Manager F & I Coordinator Fleet Other New Vehicle, Used Car Used Other Used Car (New & Used) Managers, Assistant Manager F & I Coordinator Fleet Other New Vehicle, Used Car Used Other Used Car Required s for Higher Levels of Certification Virtual Classroom Training/Instructor-Led Training s TBD R R R R R TBD R R R R R TBD R R R R R s will be announced at a later date

5 MAZDA SALES CERTIFICATION LEVEL REQUIREMENTS AND AWARDS 2017 Training Certification (Updates highlighted in red below) Certified s (New & Used) s Certification Level Eligibility/Requirements Award Managers, Directors, Assistant Managers, Managers F & I Managers Managers, Coordinator Other Vehicle Managers and Directors (Fleet, New, Used, etc.) Completion of all required web-based training courses in the Certified level Certificate will be awarded after the end of the calendar year for the highest certification level achieved. Master s (New & Used) s Managers, Directors, Assistant Managers, Manager F & I Managers Managers, Coordinators Other Vehicle Managers and Directors (Fleet, New, Used, etc.) Elite Master s (New & Used) s Managers, Directors, Assistant Managers, Manager F & I Managers Managers, Coordinators Other Vehicle Managers and Directors (Fleet, New, Used, etc.) Certified level status Completion of all required web-based training courses in the Master level Must take 2 of the ILT courses offered Master Certified level status Completion of all required web-based training courses in the Elite Master level Must take 3 of the ILT courses offered Master Certificate will be awarded after the end of the calendar year for the highest certification level achieved. Framed Elite Master Certificate awarded after the end of the calendar year.

6 Service and Parts page 1 of 2 CERTIFIED MASTER CERTIFIED R = Required M = Required for Master Certification Required Date Service Service Service Mgr, Asst Srv Mgr, Service & Parts Director/Mgr Parts, Lead Counter Person Parts Asst Parts Mgr, Parts Director Service Service Service Mgr, Asst Srv Mgr, Service & Parts Director/Mgr Parts, Lead Counter Person Parts Asst Parts Mgr, Parts Director Required Web-Based s for Certification SKYACTIV Technology (Fixed Operations)** 1369 R R R R Full Circle Service III** 1323 R R R Warranty Basics** 1293 R R Warranty Claim Processing and Reporting** 1299 R Preventing Lemon Law** 1658 R M Mazda Parts Consulting Skills** 1267 R Mazda Parts Management Concepts** 1268 R Service Technical Knowledge** 1392 R Introduction to the Mazda Financial Statement** 1437 R R Mazda Vehicle Storage Management /05/17 M How to use Mazda Warranty Wizard 1449 R 2014 New Technology (Fixed Operations)** 1455 R R R R Service Department Productivity and Profitability** 1458 R R Mazda Connect ** 1551 R R R R Global EPC3 Navigation** 1556 R Global EPC3 Administration** 1557 R 2016 Mazda MX-5 Miata /05/17 R R R R Updated 2016MY iactivsense 1599 R R R R Reputation Matters: Create an Unforgettable Experience** 1600 R M M M Service Smarts Fundamentals ** 1601 R Service Smarts Advanced ** 1602 R 2016 New Technology (Fixed Operations)** 1603 R R R R 2016 Mazda MX-5 / CX-3 (Fixed Operations)** 1604 R R R R 2016 Mazda CX-9 (Fixed Operations)** 1606 R R R R Mazda AWA and DSA** 1618 R R R Emissions Warranty Application** 1619 R R R 2016 Mazda CX-9 Product 1641 R R R R Warranty Documentation for Mazda Service s /19/2016 R R Mazda Warranty Term Application and Coverage /1/2016 R R Reputation Matters Overview** 1586 R M M M Telling the SKYACTIV TECHNOLOGY Story /05/17 R 2017 MX-5 Miata RF /05/17 R R M M **Grandfathered if previously completed

7 Service and Parts page 2 of 2 CERTIFIED MASTER CERTIFIED R = Required E = Elective Service Service Service Mgr, Asst Srv Mgr, Service & Parts Director/Mgr Parts, Lead Counter Person Parts Asst Parts Mgr, Parts Director Service Service Service Mgr, Asst Srv Mgr, Service & Parts Director/Mgr Parts, Lead Counter Person Parts Asst Parts Mgr, Parts Director Required Instructor-Led s for MASTER Certification (continued) TBD TBD TBD TBD TBD s will be announced at a later date

8 MAZDA SERVICE AND PARTS CERTIFICATION LEVEL REQUIREMENTS AND AWARDS 2017 Training Certification Certified Certification Level Eligibility/Requirements Award Service Service Service Assistant Service Service & Parts Director/Manager Parts, Lead Counter Person Parts Assistant Parts Parts Director Completion of all required training courses in the Certified level Certificate Master Service Service Service Assistant Service Service & Parts Director/Manager Parts, Lead Counter Person Parts Assistant Parts Parts Director Certified level status Completion of all required web-based training courses in the Master level One year with Mazda Must complete all ILT/IDT courses offered Master Certificate and RPM Points for first-time Master certification or maintaining Master certification status

9 Warranty CERTIFIED SENIOR MASTER Required s for Certification Required Date Warranty Administrator Warranty Administrator Warranty Administrator Mazda Warranty Basics (WBT)** /1/2013 R R R Warranty Claim Processing & Reporting (WBT)** /1/2013 R R R How to Use Mazda Warranty Wizard (WBT)** /1/2013 R R R Emissions Warranty Application (WBT) /1/2013 R R R Mazda Warranty Administrator Training - Fundamentals Module 1 (IDL)** 1521 R R Mazda Warranty Administrator Training - Fundamentals Module 2 (IDL)** 1522 R R Managing Warranty Performance- Advanced** 1579 R Elective s Warranty Documentation for Mazda Technicians /10/2016 E E E Mazda AWA and DSA (WBT) 1618 E E E Warranty Appeal Training (IDL) 1670 E E E Warranty Diagnostic Labor Operations (IDL) 1674 E E E Warranty Documentation for Mazda Service s /19/2016 E E E Mazda Warranty Term Application and Coverage /1/2016 E E E **Grandfathered if previously completed. R = Required E = Elective IDL = Interactive Distance Learning WBT = Web-Based Training

10 MAZDA WARRANTY CERTIFICATION LEVEL REQUIREMENTS AND AWARDS 2017 Training Certification Certified Certification Level Eligibility/Requirements Award Warranty Administrator Completion of all required Web-Based Training courses in the Certified level Certificate Award credit towards Reward Performance by Mazda Points Senior Warranty Administrator Certified level status Completion of all required Interactive Distance Learning courses in the Senior level Senior Certificate Award credit towards Reward Performance by Mazda Points One year with Mazda Master Warranty Administrator Senior level status Completion of all required Interactive Distance Learning courses in the Master level Two years with Mazda Master Certificate Award credit towards Reward Performance by Mazda Points

11 Technical page 1 of 2 R = Required E = Elective Required Web-Based Training (WBT) Prior to Required Date LUBE TRAINEE CERTIFIED SENIOR MASTER ELITE MASTER Technicians Technicians Technicians Technicians Technicians Technicians Participation in IDL Training Getting Started 1428 R R Mazda State Overview (Intro) 1420 R R TPMS Service Tools (Intro) 1424 R R New Pre Delivery Inspection Process 1067 R R Applying the 6-step Diagnostic Process 1499 R R Oil Change Maintenance Process 1443 R R Mazda Express Service 1560 R Takata Air Bag Recall Training 1676 R Registering and Changing Your WSL Log-on Password 1417 R Getting to Know MX Connect (Intro) 1418 R emdcs Overview (Intro) 1419 R Technical Training Guidelines Overview (Intro) 1421 R Introduction to IDS (Intro) 1423 R Lemon Law Overview for Technicians (Intro) 1427 R Immobilizer Systems 1497 R Passive Anti-Theft Systems (PATs) 1498 R Digital Multi-Meter Use 1503 R Reading Wiring Diagrams 1504 R Body Electrical Fundamentals R Body Electrical Fundamentals R Advanced IDS 1501 R Mazda Warranty Term Application and Coverage 1667 E E E E E Interactive Distance Learning (IDL) Training - Complete in This Order* Introduction to Mazda** 1524/1525/1526 or ILT 203 Electrical 1** 1527/1528/1529/1530 or ILT 209 R R R R R R R R R R Engine Management 1** 1531/1532/1533 or ILT 210 R R R R R Instructor-Led Training (ILT) - Complete in This Order* Choose 3 Electives All Required All Required Basic Certification 1534 R R R R R Engine Diagnosis and Repair** 204 E E R R Manual Transmission Diagnosis and Repair** 205 E E R R Electrical 2** 1118 E E R R Engine Management 2** 227 E E R R Steering, Suspension & Brakes** 207 E E R R Air Conditioning Operation & Diagnosis** 208 E E R R Automatic Transmission Operation & Diagnosis** 206 E E R R *You must complete additional prerequisites before you can attend some instructor-led courses. Please see the current Mazda Technical Training Guidelines or MazdaState.com for course descriptions and details. **Grandfathered if previously completed.

12 Technical page 2 of 2 Required LUBE TRAINEE CERTIFIED SENIOR MASTER ELITE MASTER R = Required E = Elective Date Technicians Technicians Technicians Technicians Technicians Technicians Web-Based Training (WBT) Choose 2 Electives All Required All Required Mazda Service Support System (MS3) ** 1570 R R R R R R Battery Management System** 1324 R R R R R R Piston Engine Fundamentals (WBT)** 212 R R R R R Engine Management Fundamentals (WBT)** 240 R R R R R Automatic Transmission Fundamentals (WBT)** 241 R R R R R Manual Transmission Fundamentals (WBT)** 247 R R R R R Steering and Suspension Fundamentals (WBT)** 248 R R R R R Air Conditioning Fundamentals (WBT)** 249 R R R R R Brakes Fundamentals (WBT)** 1401 R R R R R Renesis Rotary Engine Fundamentals** 890 R R R R R Electrical Fundamentals** 911 R R R R R Diesel Fundamentals (WBT)** 1450 R R R R R Mazda Emission Warranty ** 1619 R R R R R Mazda Connect ** 1551 R R R R R Electrical 1** 1119 R R R R R i-activsense** 1599 R R R R R What is SKYACTIV?** 1370 R R R R R SKYACTIV-G** 1371 R R R R R SKYACTIV-DRIVE** 1373 R R R R R SKYACTIV-MT** 1374 R R R R R SKYACTIV-CHASSIS** 1375 R R R R R SKYACTIV-BODY** 1376 R R R R R 2013 Mazda CX-5 New Model Technical Highlights** 1402 R R R R R 2014 New Technology** 1506 R R R R R 2016 New Technology (Technicians)** 1580 R R R R R 2016 CX-3 and MX-5 Technical Highlights ** 1582 R R R R R 2016 Mazda CX-9 New Model Training** 1585 R R R R R Warranty Documentation for Mazda Technicians ** 1633 R R R R Noise, Vibration & Harshness** 749 E E R R MX-5 Power Retractable Hardtop** 1043 E E R R Engine Management Theory and Diagnosis** 1146 E E R R HVAC Theory & Diagnosis** 1238 E E R R Automatic Transmission Theory and Diagnosis** 1248 E E R R ASE Certifications Choose 4 Choose 8 All Required A1 Engine Repair E E R R A2 Automatic Transmission/Transaxle E E R R A3 Manual Drive Train and Axles E E R R A4 Suspension and Steering E E R R A5 Brakes E E R R A6 Electrical/Electronic Systems E E R R A7 Heating and Air Conditioning E E R R A8 Engine Performance E E R R A9 Light Vehicle Diesel Engines E E R R L-1 Advanced Engine Performance Specialist E E E R *You must complete additional prerequisites before you can attend some instructor-led courses. Please see the current Mazda Technical Training Guidelines or MazdaState.com for course descriptions and details. **Grandfathered if previously completed.

13 MAZDA TECHNICAL CERTIFICATION LEVEL REQUIREMENTS AND AWARDS 2017 Training Certification Certification Level Eligibility/Requirements Award Certified Completion of all required training courses in the Basic Certified level Certificate and award credit towards Reward Performance by Mazda Points Senior Certified Technician Two years with Mazda ASE Certification: 4 (A1-A8 and/or L-1) 1 st year Senior only: Framed Senior Certificate, Polo Shirt, and award credit towards Reward Performance by Mazda Points Master Senior Technician Three years with Mazda ASE Certification: 8 (A1-A8 and/or L-1) 1 st year Master only: Framed Master Certificate, Fender Covers, Jacket, and award credit towards Reward Performance by Mazda Points Elite Master Master Technician Five years with Mazda ASE Certification: 10 (A1-A9, L-1) 1 st year Elite Master only: Elite Master Plaque, and award credit towards Reward Performance by Mazda Points