KNOWLEDGE IS POWER. Presented by

Transcription

1 KNOWLEDGE IS POWER Presented by Kevin Bowie Delegated External Operations June 29, 2017

2 Humana s 2018 Webinar Series Certification & Recertification Programs 2

3 Today we will cover Webinar Series AHIP Certification & Recertification Humana MarketPoint University (HMU) Local Sales Office FAQ 3

4 WEBINARS PRE & POST AEP STRATEGY

5 Why Our Webinars Pre & Post AEP Designed for our MGA Partners Providing guidance to help you promote Humana s 2018 selling season to your agents Reinforces all that Humana has to offer The Pre & Post AEP webinars are a benefit within the market segment concerning all agents who sell/solicit Humana Medicare plans. Information for best practices, online navigation, compliance, and agent support are the key focus. 5

6 Humana s 2018 Webinar Series Series Date 2pm EST June 29 July 13 July 20 July 27 August 3 August 10 August 17 August 24 August 31 September 7 Series Topic Knowledge is Power Humana s 2018 Certification Programs All the Marketing Fit To Print - MRC & Ordering Materials Successful MGAs REPORTING for Duty: Reading your EP Reports All Aboard for Producer Onboarding, Release Process and ABTF - No Agent Left Behind Do the Dual! Be a Dual Eligible Educator Learn How to CarePlus a lot more! CLINICAL Programs- Offer an Advantage in Medicare Advantage Plans Sharpen your knowledge of Humana s Enrollment Tools What's Your VANTAGE Point? Agency View coming soon! Keep Calm and Humana On! - Contacting your Humana team 6

7 One of our goals at Humana is to meet an agent where they want to be met and deliver the appropriate level of support they desire. With Humana, agents can access a variety of training and support ranging from on-line tools and resources (Humana MarketPOINT University) to local licensed leaders (local Humana MarketPOINT Offices) willing to support agents in their professional development and growth of their business Craig Uchytil Sales Vice President Humana MarketPOINT 7

8 AHIP EXPLORATION

9 AHIP Information What all agents must know AHIP Welcome AHIP welcomes the agent to certification and centers on AHIP. It includes a reference document on how the Humana certification process works. It also introduces the agent to AHIP and guides them to the AHIP site. Transferring Plan Year 2018 AHIP Scores Agents would follow the link to the AHIP site, log in, and transfer their score back to Humana. The agent must get to AHIP through the Humana MarketPOINT University (HMU) link. That link establishes a data connection between the two sites. This data connection is what lets us receive the score. Registering for AHIP If an agent has not yet taken AHIP for 2018, they will be prompted to register and complete the AHIP course. The agent will receive a discounted rate ($125). Passing AHIP A passing score of 90% is required for AHIP and 85% for Humana MAPD/PDP Tests. Agents will be given three (3) attempts to pass either AHIP or Humana tests. If the agent is unsuccessful, they must wait until the 2019 AEP certification opens. No additional attempts will be approved 9

10 Humana grants AHIP Reimbursement when all the following criteria is met: Course Completion Agent completed the courses through the Humana Agent Portal, and Number of Sales Agent successfully enrolled ten (10) MA OR forty (40) PDP January 1, 2018 effective members, and Accreted with CMS Members must be accreted with CMS by March 3, 2018 I M PORTANT: Agents who complete AHIP in a single sitting may find that their Humana login has timed out, and their AHIP score does not transfer. Affected agents should log out of both AHIP and Humana, then log back into to Humana.com and from there, log into AHIP. Doing this will usually re-establish the connection and allow the agent to transfer their score. 10

11 CERTIFICATION & RECERTIFICATION 2018 Programs

12 2018 Certification Programs Important Dates Certification Launch Date All Certifications for Plan Year 2018 will launch on July 11, 12:00 pm EST. questions If I am an MGA, do I need to contact my agents? Will Humana contact me? What if a newly contracted agent asks why my courses are not showing up? 12

13 2018 Certification Programs What s New Rethink Routine Time Savings!!! External Field Certification has been reduced from 5 courses to 2. Improved Market Content Delivery Agents will now be able to review market content for any and all markets.. questions What does Market Content Delivery mean? What else has changed? What other questions do you have today? One more thing 13

14 2018 Certification Programs The Agent Experience New External Agents All new external agents will begin their certification training by completing an online course called Humana's 2018 External Agent MAPD Certification Part 1 - Self Study.. course structure Section One - AHIP Section Two Sales and Marketing Compliance Information Sales and Marketing Compliance Information focuses on ethics and compliance. It includes reference documents about ethical principles and regulatory requirements that apply to agents. Section Three Humana Products and Process Humana Products and Process contains information on Humana s products and processes. It includes an overview of Humana s different product lines and guidance on MarketPOINT-specific processes. They also select their home market and are added to the local Market Office external agent list And even more 14

15 2018 Certification Programs What s New Section 1: Humana Sales Information Humana Sales Information provides marketspecific information. This year, the agent will be able to select and view as many markets as are applicable to them. The agent sees a list of all markets and can select the market(s) where they sell. The agent will see basic information about the market, including contact information for the local market office. They will also be linked to a Market Highlight Guide which will provide basic information about 2018 plans. Finally, all agents will receive guidance about the sales presentation and how they can enroll beneficiaries over the phone. Section 2: Ordering Materials Ordering Materials is the final section of online certification. It includes a simple attestation about Humana s HMO products. The agent must attest that they understand Humana s HMO plan requirements and will abide by them. This is a system requirement. After the attestation, the agent can order an initial set of supplies. This section includes the order link, and a reference document about how to order supplies. 15

16 2018 Certification Programs The Agent Experience Continued Attestation The agent must select I Agree within each attestation. If the agent does not agree to each attestation, they will be marked as failing certification. They will not be able to move forward until they contact Agent Support Unit (ASU) to have their course record reset. questions What does that mean? Do I have to agree to all HMO Attestations? What other questions do you have today?. 16

17 2018 Certification Programs Pioneering Simplicity CarePlus Face to Face and online certification and recertification will include Care Plus for Florida resident agents. Plus all MAPD/HMO certified agents not yet CarePlus appointed, we now offer online CarePlus Product Training courses for agents. FL Health License (RES or NON-RES) Active HMO Certification. questions What does that mean? I m a newly certifying agent with a NON-Res FL License can I sell CarePlus? I am certified to sell CarePlus but the system won t let me why? 17

18 2018 Certification Programs Selecting a Path ONLINE COURSE A seasoned agent who has sold Medicare Advantage Are comfortable reading and responding utilizing a computer Want the flexibility of completing the certification on your own schedule FACE TO FACE New to sales or Medicare sales Like face to face interactive training and being among your peers Struggled to hear the audio in previous modules Struggle with computers at times AGENT SUPPORT If you are uncertain which path to select, contact Humana s Agent Support Unit (ASU) for assistance

19 2018 Certification Programs Selecting the Online Path Job-Aid Return to the main screen (close the course) and enroll in ONLINE COURSE Humana s 2018 External Agent MAPD Certification Part 2 (Your State): Humana Sales Information and Processes Hint: Locate by clicking the Courses Assigned to Me link 19

20 2018 Certification Programs Selecting the Face to Face Path Job-Aid Return to the main screen (close the course) and enroll in Humana s 2018 External Agent MAPD Face to Face Certification Location Selection FACE TO FACE You will be contacted by the local market office to schedule a class time. There are no class times listed. Hint: Locate by clicking the Courses Assigned to Me link 20

21 2018 Certification Programs Switching Paths Did you know agents can switch paths AGENT SUPPORT If you are uncertain which path to select, contact Humana s Agent Support Unit (ASU) for assistance It is possible that an agent might select one certification track (face-to-face or online) and then change their mind. Agents have the ability to easily switch tracks themselves. They (or you) don t have to contact your Account Executive, MarketPOINT Training, ASU, or their local market. They simply return to their Courses Assigned to Me page in Humana MarketPOINT University. From Courses Assigned to Me, they simply enroll in the alternate option. 21

22 Summary of Certification Courses Refreshing your knowledge Required Training Part 1 All agents complete the self-study course called Humana's 2018 External Agent MAPD Certification Part 1 - Self Study. Select a Path At the end of the self-study course, agents choose to complete certification face-to-face or online by enrolling in the appropriate course. Paths Humana's 2018 External Agent MAPD Certification Part 2: Market Sales Information and Processes Attestation The agent must select I Agree within each attestation. Timeframe All Certifications for plan year 2018 will launch on July 11, 2017@12:00 EST. Agent Support Help selecting or switching a path Correcting a course error Humana s 2018 External Agent MAPD Face to Face Certification Location Selection 22

23 2018 Recertification Program Important Dates Recertification Launch Date All Recertification courses will launch July 18, Recertification Deadline Date External agents will have until November 30, 2017 to complete recertification. questions Why do I have to recert each year? How long does it take? I completed the course but I m not showing certified why? 23

24 2018 Recertification Program Important Impact on Agent Recertification If an agent certifies for Plan Year 2017, the agent will also need to recertify for the 2018 selling season. As always, 2017 AHIP completion and 2017 Humana self-study is not acceptable for the upcoming 2018 certification plan year. Recertification will Launch July 18 th. Agents who certify for 2018 on or after July 11, 2017 do not need to Recertify for 2018! AHIP Remains a Requirement for Certification and Recertification 24 questions

25 Humana MarketPoint University HMU offers you the agent experience you deserve. We are continually striving to strengthen our training execution with you as our top priority. Enroll in a course early and join us for some smooth sailing. 25

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27 Humana MarketPoint University Browse Topics such as Enrollment Tools Community Engagement & Marketing Sales Skills Healthy Living 27

28 Local Market Office Get to know the Power of your Market Guide Agents Your Market Guide is available and we encourage you to contact your local market to get invaluable plan information. You can learn about provider networks, and get your questions answered in a timely manner. Learn how to best position your Humana plans by contacting your local representative. MGAs The Market Guide can help you get the information into the hands of your sales agents fast. It focuses on what agents need to know and is a powerful tool. Make sure you download it for your office. As a reminder, agents can access the Market Guide link during initial certification. 28

29 Local Market Office Sample Market Guides Information Specific to the plans in the area Local office and contact information Reporting & Tracking Commission Guidance And more 29

30 KNOWLEDGE IS POWER IS POWER Thank you for attending Kevin Bowie Delegated External Operations June 29, 2017