Appendix C Certification exam objectives map

Transcription

1 C 1 Appendix C Certification exam objectives map This appendix covers these additional topics: A CompTIA A+ Exam objectives with references to corresponding coverage in this course manual.

2 C 2 CompTIA A+ Certification, Exam Topic A: Comprehensive exam objectives Explanation This section lists all CompTIA A+ Exam objectives and indicates where each objective is covered in conceptual explanations,, or both. 1.0 Hardware 1.1 Configure and apply BIOS settings Install firmware upgrades flash BIOS Unit 1, Topic C C-1, C-2 BIOS component RAM Unit 1, Topic C C-1, C-2 Hard drive Unit 1, Topic C C-1, C-2 Optical drive Unit 1, Topic C C-1, C-2 CPU Unit 1, Topic C C-1, C-2 BIOS configurations Boot sequence Unit 1, Topic C C-1, C-2 Enabling and disabling devices Unit 1, Topic C C-1, C-2 Date/time Unit 1, Topic C C-1, C-2 Clock speeds Unit 1, Topic C C-1, C-2 Virtualization support BIOS security (passwords, drive encryption: TPM, lo-jack) Unit 1, Topic C C-1, C-2 Use built-in diagnostics Unit 1, Topic C C-1, C-2 Monitoring Temperature monitoring Unit 1, Topic C C-1, C-2 Fan speeds Unit 1, Topic C C-1, C-2 Intrusion detection/notification Unit 1, Topic C C-1, C-2 Voltage Unit 1, Topic C C-1, C-2 Clock Unit 1, Topic C C-1, C-2 Bus speed Unit 1, Topic C C-1, C-2

3 Certification exam objectives map C Differentiate between motherboard components, their purposes, and properties Sizes ATX Unit 1, Topic B B-1 Micro-ATX Unit 1, Topic B B-1 ITX Unit 1, Topic B B-1 Expansion slots PCI Unit 1, Topic B B-2 PCI-X Unit 1, Topic B B-2 PCIe Unit 1, Topic B B-2 minipci Unit 1, Topic B B-2 CNR Unit 1, Topic B B-2 AGP 2x, 4x, 8x Unit 1, Topic B B-2 RAM slots Unit 1, Topic B B-1 CPU sockets Unit 1, Topic B B-1 Chipsets North Bridge Unit 1, Topic B B-1 South Bridge Unit 1, Topic B B-1 CMOS battery Unit 1, Topic B B-1 Jumpers Unit 1, Topic B B-1 Power connections and types Unit 1, Topic B B-1 Fan connectors Unit 1, Topic B B-1 Front panel connectors USB Unit 1, Topic B B-3 Audio Unit 1, Topic B B-3 Power button Unit 1, Topic B B-3 Power light Unit 1, Topic B B-3 Drive activity lights Unit 1, Topic B B-3 Reset button Unit 1, Topic B B-3 Bus speeds Unit 1, Topic B B-2

4 C 4 CompTIA A+ Certification, Exam Compare and contrast RAM types and features Types DDR Unit 3, Topic A A-1, A-2 DDR2 Unit 3, Topic A A-1, A-2 DDR3 Unit 3, Topic A A-1, A-2 SDRAM Unit 3, Topic A A-1, A-2 SODIMM Unit 3, Topic A A-1, A-2 RAMBUS Unit 3, Topic A A-1, A-2 DIMM Unit 3, Topic A A-1, A-2 Parity vs. non-parity Unit 3, Topic A A-1, A-2 ECC vs. non-ecc Unit 3, Topic A A-1, A-2 RAM configurations Unit 3, Topic A A-1, A-2 Single channel vs. dual channel vs. triple channel Unit 3, Topic A A-1, A-2 Single sided vs. double sided Unit 3, Topic A A-1, A-2 RAM compatibility and speed Unit 3, Topic A A-1, A Install and configure expansion cards Sound cards Unit 1, Topic D D-2 Video cards Unit 1, Topic D D-1 Network cards Unit 1, Topic D D-3 Serial and parallel cards Unit 1, Topic D D-3 USB cards Unit 1, Topic D D-3 Firewire cards Unit 1, Topic D D-3 Storage cards Unit 1, Topic D D-3 Modem cards Unit 1, Topic D D-3 Wireless/cellular cards Unit 1, Topic D D-3 TV tuner cards Unit 1, Topic D D-3 Video capture cards Unit 1, Topic D D-3 Riser cards Unit 1, Topic D D-3

5 Certification exam objectives map C Install and configure storage devices and use appropriate media Optical drives CD-ROM Unit 3, Topic B B-1 DVD-ROM Unit 3, Topic B B-1 Blu-Ray Unit 3, Topic B B-1 Combo drives and burners CD-RW Unit 3, Topic B B-1 DVD-RW Unit 3, Topic B B-1 Dual Layer DVD-RW Unit 3, Topic B B-1 BD-R Unit 3, Topic B B-1 BD-RE Unit 3, Topic B B-1 Connection types External Unit 3, Topic B B-1 USB Unit 3, Topic B B-1 Firewire Unit 3, Topic B B-1 esata Unit 3, Topic B B-1 Ethernet Unit 3, Topic B B-1 Internal SATA, IDE and SCSI Unit 3, Topic B B-1 IDE configuration and setup (Master, Slave, Cable Select) Unit 3, Topic B B-1 SCSI IDs (0 15) Unit 3, Topic B B-1 Hot swappable drives Hard drives Unit 3, Topic B Magnetic Unit 3, Topic B B rpm Unit 3, Topic B B rpm Unit 3, Topic B B-2 10,000 rpm Unit 3, Topic B B-2 15,000 rpm Unit 3, Topic B B-2 Solid state/flash drives Compact flash SD Micro-SD Mini-SD xd SSD Unit 3, Topic B Unit 3, Topic B Unit 3, Topic B Unit 3, Topic B Unit 3, Topic B Unit 3, Topic B

6 C 6 CompTIA A+ Certification, Exam Install and configure storage devices and use appropriate media (continued) RAID types 0 Unit 3, Topic B B-3 1 Unit 3, Topic B B-3 5 Unit 3, Topic B B-3 10 Unit 3, Topic B B-3 Floppy drive Unit 3, Topic B B-4, B-5 Tape drive Unit 3, Topic B B-5 Media capacity CD Unit 3, Topic B B-1 CD-RW Unit 3, Topic B B-1 DVD-RW Unit 3, Topic B B-1 DVD Unit 3, Topic B B-1 Blu-Ray Unit 3, Topic B B-1 Tape Unit 3, Topic B B-5 Floppy Unit 3, Topic B B-4, B-5 DVD DL Unit 3, Topic B B Differentiate among various CPU types and features and select the appropriate cooling method Socket types Intel: LGA, 775, 1155, 1156, 1366 Unit 2, Topic A A-2 AMD: 940, AM2, AM2+, AM3, AM3+, FM1, F Unit 2, Topic A A-2 Characteristics Speeds Unit 2, Topic A A-1 Cores Unit 2, Topic A A-1 Cache size/type Unit 2, Topic A A-1 Hyperthreading Unit 2, Topic A A-1 Virtualization support Unit 2, Topic A A-1 Architecture (32-bit vs. 64-bit) Unit 2, Topic A A-1 Integrated GPU Unit 2, Topic A A-1 Cooling Heat sink Unit 2, Topic A A-3 Fans Unit 2, Topic A A-3 Thermal paste Unit 2, Topic A A-3 Liquid-based Unit 2, Topic A A-3

7 Certification exam objectives map C Compare and contrast various connection interfaces and explain their purpose Physical connections USB 1.1 vs. 2.0 vs. 3.0 speed and distance characteristics A-1 B-1-6 Connector types: A, B, mini, micro Firewire 400 vs. Firewire 800 speed and distance characteristics A-1 B-5 A-1 B-6 SATA1 vs. SATA2 vs. SATA3, esata, IDE speeds A-1 Other connector types Serial Parallel VGA HDMI DVI Audio A-1 B-2 A-1 B-3 A-1 B-1 A-1 B-1 A-1 B-1 A-1 B-7 RJ-45 A-1 RJ-11 A-1 Analog vs. digital transmission VGA vs. HDMI Speeds, distances and frequencies of wireless device connections Bluetooth IR RF A-1 B-1

8 C 8 CompTIA A+ Certification, Exam Install an appropriate power supply based on a given scenario Connector types and their voltages SATA Unit 2, Topic B B-4, B-5 Molex Unit 2, Topic B B-4, B-5 4/8-pin 12v Unit 2, Topic B B-4, B-5 PCIe 6/8-pin Unit 2, Topic B B-4, B-5 20-pin Unit 2, Topic B B-4, B-5 24-pin Unit 2, Topic B B-4, B-5 Floppy Unit 2, Topic B B-4, B-5 Specifications Wattage Unit 2, Topic B B-1 Size Unit 2, Topic B B-4, B-5 Number of connectors Unit 2, Topic B B-4, B-5 ATX Unit 2, Topic B B-4, B-5 Micro-ATX Unit 2, Topic B B-4, B-5 Dual voltage options Unit 2, Topic B B Evaluate and select appropriate components for a custom configuration, to meet customer specifications or needs Graphic / CAD / CAM design workstation Powerful processor Appendix A A-1 High-end video Appendix A A-1 Maximum RAM Appendix A A-1 Audio/Video editing workstation Specialized audio and video card Appendix A A-1 Large fast hard drive Appendix A A-1 Dual monitors Appendix A A-1 Virtualization workstation Maximum RAM and CPU cores Appendix A A-1 Gaming PC Powerful processor Appendix A A-1 High-end video/specialized GPU Appendix A A-1 Better sound card Appendix A A-1 High-end cooling Appendix A A-1 Home Theater PC Surround sound audio Appendix A A-1 HDMI output Appendix A A-1 HTPC compact form factor Appendix A A-1 TV tuner Appendix A A-1

9 Certification exam objectives map C Evaluate and select appropriate components for a custom configuration, to meet customer specifications or needs (continued) Standard thick client Desktop applications Appendix A A-1 Meets recommended requirements for running Windows Thin client Appendix A A-1 Basic applications Appendix A A-1 Meets minimum requirements for running Windows Appendix A A-1 Home Server PC Media streaming Appendix A A-1 File sharing Appendix A A-1 Print sharing Appendix A A-1 Gigabit NIC Appendix A A-1 RAID array Appendix A A Given a scenario, evaluate types and features of display devices Types CRT Unit 5, Topic A LCD Unit 5, Topic A A-1, A-2 LED Plasma Projector OLED Unit 5, Topic A Unit 5, Topic A Unit 5, Topic A Unit 5, Topic A Refresh rates Unit 5, Topic A A-1, A-2 Resolution Unit 5, Topic A A-1, A-2 Native resolution Unit 5, Topic A A-1, A-2 Brightness/lumens Unit 5, Topic A A-1, A-2 Analog vs. digital Privacy/antiglare filters Unit 5, Topic A Unit 5, Topic A Multiple displays Unit 5, Topic A A-2

10 C 10 CompTIA A+ Certification, Exam Identify connector types and associated cables Display connector types DVI-D B-1 DVI-I B-1 DVI-A B-1 DisplayPort B-1 RCA B-1 HD15 (i.e. DE15 or DB15) B-1 BNC B-1 minihdmi B-1 RJ-45 B-1 minidin-6 B-1 Display cable types HDMI B-1 DVI B-1 VGA B-1 Component B-1 Composite B-1 S-video B-1 RGB B-1 Coaxial B-1 Ethernet B-1 Device connectors and pin arrangements SATA esata PATA IDE EIDE Floppy USB B-5 IEEE1394 B-6 SCSI PS/2 B-4 Parallel B-3 Serial B-2 Audio RJ-45

11 Certification exam objectives map C Identify connector types and associated cables (continued) Device cable types SATA esata IDE EIDE Floppy USB B-5 IEEE1394 B-6 SCSI 68pin vs. 50pin vs. 25pin Parallel B-3 Serial B-2 Ethernet Phone 1.12 Install and configure various peripheral devices Input devices Mouse Unit 5, Topic B B-1 Keyboard Unit 5, Topic B B-1 Touch screen Unit 5, Topic B B-4 Scanner Unit 5, Topic B B-4 Barcode reader Unit 5, Topic B B-4 KVM Unit 5, Topic B B-2 Microphone Unit 5, Topic B B-5 Biometric devices Unit 5, Topic B Game pads Unit 5, Topic B B-4 Joysticks Unit 5, Topic B B-4 Digitizer Unit 5, Topic B B-4 Multimedia devices Digital cameras Unit 5, Topic B Microphone Unit 5, Topic B B-5 Webcam Unit 5, Topic B B-6 Camcorder Unit 5, Topic B MIDI enabled devices Unit 5, Topic B B-5 Output devices Printers Unit 5, Topic B A-8 Speakers Unit 5, Topic B A-5 Display devices Unit 5, Topic B A-3

12 C 12 CompTIA A+ Certification, Exam Networking 2.1 Identify types of network cables and connectors Fiber Connectors: SC, ST and LC Unit 9, Topic A A-1 Twisted Pair Connectors: RJ-11, RJ-45 Unit 9, Topic A A-1 Wiring standards: T568A, T568B Unit 9, Topic A A-1 Coaxial Connectors: BNC, F-connector Unit 9, Topic A A Categorize characteristics of connectors and cabling Fiber Types (single-mode vs. multi-mode) Unit 9, Topic B B-1 Speed and transmission limitations Unit 9, Topic B B-1 Twisted pair Types: STP, UTP, CAT3, CAT5, CAT5e, CAT6, plenum, PVC Unit 9, Topic B B-1 Speed and transmission limitations Unit 9, Topic B B-1 Coaxial Types: RG-6, RG-59 Unit 9, Topic B B-3 Speed and transmission limitations Unit 9, Topic B B Explain properties and characteristics of TCP/IP IP class Class A Unit 10, Topic A A-1 Class B Unit 10, Topic A A-1 Class C Unit 10, Topic A A-1 IPv4 vs. IPv6 Unit 10, Topic A A-1 Public vs. private vs. APIPA Unit 10, Topic A Static vs. dynamic Unit 10, Topic A A-1 Client-side DNS Unit 10, Topic A A-1 DHCP Unit 10, Topic A A-1 Subnet mask Unit 10, Topic A A-1 Gateway Unit 10, Topic A A-1

13 Certification exam objectives map C Explain common TCP and UDP ports, protocols, and their purpose Ports 21 FTP Unit 10, Topic B B-2 23 TELNET Unit 10, Topic B B-2 25 SMTP Unit 10, Topic B B-2 53 DNS Unit 10, Topic B B-2 80 HTTP Unit 10, Topic B B POP3 Unit 10, Topic B B IMAP Unit 10, Topic B B HTTPS Unit 10, Topic B B RDP Unit 10, Topic B B-2 Protocols DHCP Unit 10, Topic B B-1 DNS Unit 10, Topic B B-1 LDAP Unit 10, Topic B B-1 SNMP Unit 10, Topic B B-1 SMB Unit 10, Topic B B-1 CIFS Unit 10, Topic B B-1 SSH Unit 10, Topic B B-1 SFTP Unit 10, Topic B B-1 TCP vs. UDP Unit 10, Topic B B Compare and contrast wireless networking standards and encryption types Standards a/b/g/n Unit 11, Topic A A-1 Speeds, distances and frequencies Unit 11, Topic A A-1 Encryption types WEP, WPA, WPA2, TKIP, AES Unit 11, Topic A A-1

14 C 14 CompTIA A+ Certification, Exam Install, configure, and deploy a SOHO wireless/wired router using appropriate settings MAC filtering Unit 11, Topic B B-3 Channels (1 11) Unit 11, Topic B Port forwarding, port triggering Unit 11, Topic B B-2 SSID broadcast (on/off) Unit 11, Topic B B-3, B-4 Wireless encryption Unit 11, Topic B B-3 Firewall DHCP (on/off) Unit 11, Topic B Unit 11, Topic B DMZ Unit 11, Topic B B-2 NAT Unit 11, Topic B B-2 WPS Basic QoS 2.7 Compare and contrast Internet connection types and features Unit 11, Topic B Unit 11, Topic B Cable Unit 8, Topic B B-1 DSL Unit 8, Topic B B-1 Dial-up Unit 8, Topic B B-1 Fiber Satellite ISDN Unit 8, Topic B Unit 8, Topic B Unit 8, Topic B Cellular (mobile hotspot) Unit 8, Topic B B-1 Line of sight wireless internet service WiMAX 2.8 Identify various types of networks Unit 8, Topic B Unit 8, Topic B LAN Unit 8, Topic A A-1 WAN Unit 8, Topic A A-1 PAN Unit 8, Topic A A-1 MAN Unit 8, Topic A A-1 Topologies Mesh Unit 8, Topic A A-1 Ring Unit 8, Topic A A-1 Bus Unit 8, Topic A A-1 Star Unit 8, Topic A A-1 Hybrid Unit 8, Topic A A-1

15 Certification exam objectives map C Compare and contrast network devices, their functions, and features Hub Unit 8, Topic C C-1 Switch Unit 8, Topic C C-1 PoE Unit 8, Topic C C-1 Router Unit 8, Topic C C-1 Access point Unit 8, Topic C C-1 Bridge Unit 8, Topic C C-1 Modem NAS Firewall VoIP phones Internet appliance 2.10 Given a scenario, use appropriate networking tools Unit 8, Topic C Unit 8, Topic C Unit 8, Topic C Unit 8, Topic C Unit 8, Topic C Crimper Unit 9, Topic C C-1, C-2 Multimeter Unit 9, Topic C C-7 Toner probe Unit 9, Topic C C-5 Cable tester Unit 9, Topic C C-4 Loopback plug Unit 9, Topic C C-6 Punchdown tool Unit 9, Topic C C-3

16 C 16 CompTIA A+ Certification, Exam Laptops 3.1 Install and configure laptop hardware and components Expansion options Express card /34 Unit 7, Topic A A-2 Express card /54 Unit 7, Topic A A-2 PCMCIA Unit 7, Topic A A-2 SODIMM Unit 7, Topic A A-2 Flash Unit 7, Topic A A-2 Hardware/device replacement Keyboard Hard Drive (2.5 vs. 3.5) Unit 7, Topic A Unit 7, Topic A Memory Unit 7, Topic A A-3 Optical drive Unit 7, Topic A A-1 Wireless card Unit 7, Topic A A-1 Mini-PCIe Unit 7, Topic A Screen Unit 7, Topic B B-1 DC jack Unit 7, Topic A Battery Unit 7, Topic A A-1 Touchpad Plastics Unit 7, Topic A Unit 7, Topic A Speaker Unit 7, Topic A A-1 System board CPU 3.2 Compare and contrast the components within the display of a laptop Types Unit 7, Topic A Unit 7, Topic A LCD Unit 7, Topic B B-1 LED Unit 7, Topic B B-1 OLED Unit 7, Topic B B-1 Plasma Unit 7, Topic B B-1 Wi-Fi antenna connector/placement Unit 7, Topic B B-1 Inverter and its function Unit 7, Topic B B-1 Backlight Unit 7, Topic B B-1

17 Certification exam objectives map C Compare and contrast laptop features Special function keys Dual displays Unit 7, Topic C C-1 Wireless (on/off) Unit 7, Topic C C-1 Volume settings Unit 7, Topic C C-1 Screen brightness Unit 7, Topic C C-1 Bluetooth (on/off) Unit 7, Topic C C-1 Keyboard backlight Unit 7, Topic C C-1 Docking station vs. port replicator Unit 7, Topic C C-2 Physical laptop lock and cable lock Unit 7, Topic C 4.0 Printers 4.1 Explain the differences between the various printer types and summarize the associated imaging process Laser Inkjet Imaging drum, fuser assembly, transfer belt, transfer roller, pickup rollers, separate pads, duplexing assembly Imaging process: processing, charging, exposing, developing, transferring, fusing and cleaning Ink cartridge, print head, roller, feeder, duplexing assembly, carriage and belt Unit 6, Topic A A-2 Unit 6, Topic A A-2 Unit 6, Topic A A-1 Calibration Unit 6, Topic A A-1 Thermal Impact Feed assembly, heating element Unit 6, Topic A A-4 Special thermal paper Unit 6, Topic A A-4 Print head, ribbon, tractor feed Unit 6, Topic A A-3 Impact paper Unit 6, Topic A A-3

18 C 18 CompTIA A+ Certification, Exam Given a scenario, install, and configure printers Use appropriate printer drivers for a given operating system Print device sharing Wired USB Parallel Serial Ethernet Wireless Bluetooth Unit 6, Topic B B-1 Unit 6, Topic B Unit 6, Topic B Unit 6, Topic B Unit 6, Topic B Unit 6, Topic B Unit 6, Topic B Unit 6, Topic B x Unit 6, Topic B Infrared (IR) Printer hardware print server Printer sharing Sharing local/networked printer via Operating System settings Unit 6, Topic B Unit 6, Topic B Unit 6, Topic B 4.3 Given a scenario, perform printer maintenance Laser Replacing toner, applying maintenance kit, calibration, cleaning Thermal Impact Replace paper, clean heating element, remove debris Replace ribbon, replace print head, replace paper Unit 6, Topic C C-1 Unit 6, Topic C Unit 6, Topic C

19 Certification exam objectives map C Operational Procedures 5.1 Given a scenario, use appropriate safety procedures ESD straps Unit 1, Topic A A-1, A-2 ESD mats Unit 1, Topic A A-1, A-2 Self-grounding Unit 1, Topic A A-1, A-2 Equipment grounding Unit 1, Topic A A-1, A-2 Personal safety Disconnect power before repairing PC Unit 1, Topic A A-1, A-2 Remove jewelry Unit 1, Topic A A-1, A-2 Lifting techniques Unit 1, Topic A A-2 Weight limitations Unit 1, Topic A A-2 Electrical fire safety Unit 1, Topic A A-2 CRT safety proper disposal Unit 1, Topic A A-2 Cable management Unit 1, Topic A A-2 Compliance with local government regulations Unit 1, Topic A A Explain environmental impacts and the purpose of environmental controls MSDS documentation for handling and disposal Unit 12, Topic B B-1 Temperature, humidity level awareness and proper ventilation Power surges, brownouts, blackouts Unit 12, Topic B B-2 Battery backup Unit 12, Topic B B-3 Surge suppressor Unit 12, Topic B B-3 Protection from airborne particles Enclosures Unit 12, Topic B B-2 Air filters Unit 12, Topic B B-2 Dust and debris Compressed air Vacuums Component handling and protection Antistatic bags Compliance to local government regulations Unit 12, Topic B Unit 12, Topic B Unit 12, Topic B Unit 12, Topic B

20 C 20 CompTIA A+ Certification, Exam Given a scenario, demonstrate proper communication and professionalism Use proper language avoid jargon, acronyms, slang when applicable Unit 12, Topic A A-2 Maintain a positive attitude Unit 12, Topic A A-1, A-2 Listen and do not interrupt the customer Unit 12, Topic A A-3 Be culturally sensitive Unit 12, Topic A A-3 Be on time (if late contact the customer) Avoid distractions Unit 12, Topic A Personal calls Unit 12, Topic A A-1 Talking to co-workers while interacting with customers Unit 12, Topic A A-1 Personal interruptions Unit 12, Topic A A-1 Dealing with difficult customer or situation Avoid arguing with customers and/or being defensive Unit 12, Topic A A-1 Do not minimize customer s problems Unit 12, Topic A A-1 Avoid being judgmental Unit 12, Topic A A-1 Clarify customer statements (ask open ended questions to narrow the scope of the problem, restate the issue or question to verify understanding) Set and meet expectations/timeline and communicate status with the customer Offer different repair/replacement options if applicable Provide proper documentation on the services provided Follow up with customer/user at a later date to verify satisfaction Deal appropriately with customers confidential materials Unit 12, Topic A Unit 12, Topic A Unit 12, Topic A Unit 12, Topic A Located on a computer, desktop, printer, etc. Unit 12, Topic A A Explain the fundamentals of dealing with prohibited content/activity First response Identify Unit 12, Topic C C-1 Report through proper channels Unit 12, Topic C C-1 Data/device preservation Unit 12, Topic C C-1 Use of documentation/documentation changes Unit 12, Topic C C-1 Chain of custody Tracking of evidence/documenting process Unit 12, Topic C C-1