DOT TESDA TIBFI. ASEAN MRA on Tourism Professionals Awareness Seminar GENERIC

Transcription

1 DOT TESDA TIBFI ASEAN MRA on Tourism Professionals Awareness Seminar GENERIC

2 Objectives At the end, participants will be able to: 1. Identify the role of various agencies in implementing the ASEAN 2015 MRA for Tourism; 2. Understand the impact of the ASEAN MRA in the Philippines, in education, training and assessment; 3. Report updates on the accomplishments of the ASEAN MRA to date; 4. Explain the next steps for each of the different sectors 5. Clarify concerns and questions ASEAN MRA on Tourism Professionals Awareness Seminar

3 DOT TESDA TIBFI ASEAN MRA ON Tourism Professionals Awareness Seminar The Oriental, Tacloban City November 5, 2013

4 OUTLINE Important ASEAN Agreements ASEAN Mutual Recognition Arrangement (MRA) DOT as ASEAN National Tourism Organization (NTO) TESDA as Tourism Professional Certification Board (TPCB) Tourism Industry Board Foundation, Inc. (TIBFI) as National Tourism Professional Board (NTPB) DOT - TESDA TIBFI Collaboration Convergence Activities ASEAN MRA on Tourism Professionals Awareness Seminar

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6 ASEAN FRAMEWORK AGREEMENT ON SERVICES (AFAS) Signed on December 15, 1995 (Article V) Each Member State may recognize the education or experience obtained, requirements met, or licenses or certifications granted in another Member State, for the purpose of licensing or certification of suppliers. Such recognition may be based upon an agreement or arrangement with the Member State concerned or may be accorded autonomously. ASEAN MRA on Tourism Professionals Awareness Seminar

7 ASEAN VISION 2020 Signed on June 14, 1997 Creation of a stable, prosperous and highly competitive ASEAN Economic Region Free flow of goods, services and investments Equitable economic development and reduced poverty and socio-economic disparities Enhanced political, economic and social stability ASEAN MRA on Tourism Professionals Awareness Seminar

8 MINISTERIAL UNDERSTANDING ON ASEAN COOPERATION IN TOURISM Signed on January 10, 1998 Develop and promote ASEAN as a single and collective destination Enhance cooperation among Member States to achieve facilitation of intra-asean travel and free trade and investment in tourism services Provide mechanism to coordinate and supervise cooperation projects and activities in tourism ASEAN MRA on Tourism Professionals Awareness Seminar

9 ASEAN TOURISM AGREEMENT(ATA) Signed on November 4, 2002 Develop human resources in the tourism and travel industry Formulate non-restrictive arrangements to enable availability of professional tourism experts and skilled workers within the ASEAN Intensify sharing of resources and facilities for tourism education and training Upgrade tourism education and curricula and formulate competency standards and certification procedures ASEAN MRA on Tourism Professionals Awareness Seminar

10 ASEAN SECTORAL INTEGRATION PROTOCOL FOR TOURISM Signed on November 29, 2004 (Articles 1 and 2) Spell out measures (roadmap) on a priority basis to enable the progressive, expeditious and systematic integration of the tourism sector. ASEAN MRA on Tourism Professionals Awareness Seminar

11 MUTUAL RECOGNITION ARRANGEMENTS FOR QUALIFICATIONS Signed on October 7, 2003 Completion of Mutual Recognition Arrangements (MRAs) in major professional services by 2008 ASEAN MRA on Tourism Professionals Awareness Seminar

12 ESTABLISHMENT OF THE ASEAN COMMUNITY BY 2015 Signed in 2007 (Cebu) Accelerate the establishment of an ASEAN Community by 2015 along the lines of ASEAN Vision ASEAN MRA on Tourism Professionals Awareness Seminar

13 DOT TESDA TIBFI ASEAN MRA ON Tourism Professionals Awareness Seminar The Oriental, Tacloban City November 5, 2013

14 What is the ASEAN MRA on Tourism Professionals The ASEAN Mutual Recognition Arrangement (MRA) on Tourism Professionals was signed by the ASEAN Member States on January 6, 2009 in Hanoi, Vietnam. Thailand signed on November 09, ASEAN MRA on Tourism Professionals Awareness Seminar

15 MRAs Mutual Recognition Arrangements are arrangements between two or more parties to mutually recognize or accept some or all aspects of one another s conformity with assessment results ASEAN MRA on Tourism Professionals Awareness Seminar

16 MRA Objectives To facilitate mobility of Tourism Professionals/ Workers; To exchange information on best practices in competency-based education and training for Tourism Professionals; and To provide opportunities for cooperation and capacity building across ASEAN member countries. ASEAN MRA on Tourism Professionals Awareness Seminar

17 MRA infrastucture REGIONAL LEVEL 1. The ASEAN Tourism Professional Monitoring Committee (ATPMC) 2. The ASEAN Tourism Professional Registration System (ATPRS) NATIONAL LEVEL 1. The National Tourism Professional Board/Agency (NTPB) 2. The Tourism Professional Certification Board (TPCB) ASEAN MRA on Tourism Professionals Awareness Seminar

18 The ATPMC Consist of ASEAN National Tourism Organizations (NTOs) and appointed representatives from the National Tourism Professional Boards(NTPBs) ASEAN MRA on Tourism Professionals Awareness Seminar

19 1. Create awareness and disseminate information about this Arrangement on Tourism Professionals within ASEAN; 2. Promote, update, maintain and monitor the ACCSTP and the CATC 3. Notify promptly the concerned TPCB upon receipt of feedback from NTPBs, in case a foreign Tourism Professional is no longer recognized by the host country; 4. Facilitate the exchange of information concerning assessment procedures, criteria, systems, manuals and publications relating to this Arrangement; 5. Report its work progress to the ASEAN NTOs; 6. Formulate and update necessary mechanisms to enable the implementation of this Arrangement; and 7. Such other functions and responsibilities that may be assigned to it by the ASEAN NTOs in the future. ASEAN MRA on Tourism Professionals Awareness Seminar

20 MRA on Tourism Professionals Schematic outline of a mechanism to support an MRA Legend: ATPMC ASEAN Tourism Professional Monitoring Committee ATPRS ASEAN Tourism Professional Registration System NTPB National Tourism Professional Board (National level) TPCB Tourism Professional Certification Board (National level)

21 Existence of TPCB Existence of NTPB National Laws and Regulations that would hinder implementation of MRA Alignment of National Qualification Framework with ASEAN Collaboration among government, industry and training institutions English Language Availability of training institutions ASEAN MRA on Tourism Professionals Awareness Seminar

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23 ASEAN NTOs ASEAN National Tourism Organizations Refer to the government institutions in charge of the tourism sector of ASEAN Member States ASEAN MRA on Tourism Professionals Awareness Seminar

24 NTOs Develop, coordinate and implement work programmes/plans to enhance cooperation in tourism Provide a mechanism to promote participation from the private or business sector and non-government organizations Establish working groups to assist in the development and implementation of policies and work programmes Represent the Philippines in the ASEAN Tourism Professional Monitoring Committee (ATPMC) ASEAN MRA on Tourism Professionals Awareness Seminar

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26 TPCB Tourism Professional Certification Board Government board or agency authorized by the government of each ASEAN Member State primarily responsible for the assessment and certification of tourism professionals ASEAN MRA on Tourism Professionals Awareness Seminar

27 TPCB Assess qualifications and/or competencies of tourism professionals as specified in the ACCSTP Issue certificates to tourism professionals whose qualifications and/or competencies comply with the ACCSTP Develop, process and maintain a registry of certified tourism professionals and job opportunities Notify the NTPB when foreign tourism professionals are no longer qualified or have violated any technical, professional or ethical standards ASEAN MRA on Tourism Professionals Awareness Seminar

28 ASEAN MRA on Tourism Professionals Awareness Seminar

29 NTPB National Tourism Professional Board Refers to the Board for Tourism Professionals composed of representatives from the public and private sectors including the academia and other relevant tourism stakeholders as identified by the ASEAN NTOs. ASEAN MRA on Tourism Professionals Awareness Seminar

30 NTPB Create awareness and disseminate information about the ASEAN MRA Promote, update, maintain and monitor the ACCSTP and the CATC Facilitate the exchange of information on assessment procedures, criteria, systems, manuals and publications relating to the MRA Report its work progress to the ASEAN NTO Formulate and update necessary mechanism to enable implementation of the MRA Facilitate the exchange of best practices in the tourism sector ASEAN MRA on Tourism Professionals Awareness Seminar

31 Diplomatic Note Letter of Notification transmitted to the ASEAN Secretariat Identifying TESDA and TIBFI as the Philippines TPCB and NTPB respectively Names of focal persons ASEAN MRA on Tourism Professionals Awareness Seminar

32 ASEAN MRA on Tourism Professionals Awareness Seminar

33 D O T - T E S D A T I B F I C O L L A B O R AT I O N Prepared, submitted and secured TESDA approval of the following 15 additional Training Regulations (TRs): Front Office Services NCII Baking/Pastry Production NCII Travel and Tours NCII Tour Guiding NCII Commercial Cooking NCII Commercial Cooking NCIII Commercial Cooking NCIV Housekeeping NCIII Housekeeping NCIV Events Management Services NCII Events Management Services NCIII Attractions & Theme Parks Operations NCII Tourism Promotion Services NCII Food and Beverage Service NCIII Food and Beverage Service NCIV ASEAN MRA on Tourism Professionals Awareness Seminar

34 D O T - T E S D A T I B F I C O L L A B O R AT I O N / PA S T AC T I V I T I E S Organized the 1 st Tourism Human Resources Congress held on June 2004 and 2 nd Tourism HR Congress last October 2012 Participated in the Common ASEAN Tourism Curriculum (CATC) Workshops Conducted Curriculum Development Workshops sponsored by TESDA and DTI Participated in the APEC Skills Standard Concept and System Development of Philippine Competency Standards Participated in the National Workshop on ASEAN Toolbox Development of a Priority Tourism Labour Division Project (Housekeeping)on June 13, 2012 at Diamond Hotel Philippines ASEAN MRA on Tourism Professionals Awareness Seminar

35 D O T - T E S D A T I B F I C O L L A B O R AT I O N / PA S T AC T I V I T I E S Participated in the National Workshop on Gap Analysis on the Implementation of ASEAN MRA on Tourism Professionals and Feasibility Study for the Establishment of a Regional Secretariat for ASEAN Tourism Professionals held on 3-4 September 2012 at Pan Pacific Hotel Pre-screened participants to the ASEAN Master Trainers and Master Assessors Training on Housekeeping held in Bali, Indonesia, November December 2012 ASEAN MRA on Tourism Professionals Awareness Seminar

36 ON- G O I N G A C T I V I T I E S Review of Training Regulations (TRs) for TESDA Bartending Commercial Cooking F & B Service Housekeeping Tour Guides Front Office Services Travel Services ASEAN MRA on Tourism Professionals Awareness Seminar

37 ASEAN MRA on Tourism Professionals Awareness Seminar

38 C O N V E R G E N C E among the following agencies: Deparment of Tourism Technical Education and Skills Development Authority Commission on Higher Education Tourism Industry Board Foundation Inc Department of Education ASEAN MRA on Tourism Professionals Awareness Seminar

39 ON- G O I N G A C T I V I T I E S Memorandum of Understanding on Tourism Human Resource Development and Training (DOT- TESDA - CHED- DEPED- TIBFI) Curriculum Review and Development ASEAN MRA Awareness Seminars (July November) Cebu City - July 5, 2013 Iloilo City - July 11, 2013 Puerto Princesa City - July 22, 2013 Bacolod City - August 30, 2013 Baguio City - September 11, 2013 Legazpi City - September 18, 2013 Tagbilaran City - October 4, 2013 ASEAN MRA on Tourism Professionals Awareness Seminar

40 ON- G O I N G A C T I V I T I E S ASEAN MRA Awareness Seminars (July November) Davao City - October 7 Puerto Princesa City - October 9 Cagayan de Oro City - October 9 Angeles City - October 25 Tacloban City - November 5 Laoag City - November 15 Metro Manila - November 29 In Country Workshop on Toolbox Development - Front Office - Food Production - Food and Beverage Date: October 24, 2013 Venue: Metro Manila ASEAN MRA on Tourism Professionals Awareness Seminar

41 ON- G O I N G A C T I V I T I E S Master Trainers and Master Assessors Training (Housekeeping) Date: November & December 2013 Venue: Metro Manila & Cebu - 50 master trainers - 50 master assessors - Participants screening on-going ADB-CIDA Technical Assistance on Skills Development - Train 5,000 tourism workers - Certify 500 tourism professionals under the ASEAN MRA - Develop a tourism human resources strategy ASEAN MRA on Tourism Professionals Awareness Seminar

42 CERTIFICATION PROCESS AT JAKARTA

43 Malaysia set up four (4) National Working Groups for the six (6) tourism labour divisions. WG 1: Housekeeping Division WG 2: Front Office Division WG 3: Food & Beverages Services and Food Production Division WG 4: Travel Agencies and Tour Operation Division 3

44 Training of Master Trainers for Housekeeping at PSE (Aug 13) Training of Cambodian Master Trainers at PSE : 49 people

45 Progress on MRA activities (Related with Agenda Item 4.1) Opening Ceremony for Training the Trainers for Housekeeping Division Ministry of Tourism and Sports 45

46 N E X T S T E P S A S E A N L E V E L Finalization of Toolboxes on Front Office, Food Production and Food and Beverage Services Conduct of ASEAN Master Trainers and Assessors Training Program on Front Office, Food Production, F&B Services Development of Toolbox on Travel & Tour Services Establishment of a Regional Secretariat Development of the ASEAN Tourism Professional Registration System (ATPRS)

47 Thank You! ASEAN MRA on Tourism Professionals Awareness Seminar

48 48 ASEAN Mutual Recognition Arrangements(MRA) for Tourism Professionals Awareness Seminar PHILIPPINE QUALIFICATIONS FRAMEWORK (PQF)

49 Outline of Presentation 49 What is PQF? Objectives of the PQF Benefits of the PQF The Development of the PQF The PQF vis-à-vis the Education System The 8-Level Descriptors PQF Implementing Bodies PQF Working Groups Some Notes

50 From the President s SONA ngayon pa lang, nagtatagpo na ang kaisipan ng DOLE, CHED, TESDA at DepEd upang tugunan ang isyu ng job mismatch. Susuriin ang mga curriculum para maituon sa mga industriyang naghahanap ng empleyado, at gagabayan ang mga estudyante sa pagpili ng mga kursong hitik sa bakanteng trabaho.

51 His Excellency Benigno S. Aquino III, President of the Republic of the Philippines, signed the Executive Order No. 83 dated October 1, 2012 entitled INSTITUTIONALIZATION OF THE PHILIPPINE QUALIFICATIONS FRAMEWORK 51

52 What is PQF? 52 It is a national policy describing the levels of educational qualifications and sets the standards for qualification outcomes. A quality assured national system for the development, recognition and award of qualifications based on standards of knowledge, skills and values acquired in different ways and methods by learners and workers of a certain country It is competency-based and labor market driven. It is assessment- based qualification recognition.

53 Objectives of the PQF 53 To establish national standards and levels for outcomes of education and training, skills and competencies To support the development and maintenance of pathways and equivalencies which provide access to qualifications and assist people to move easily and readily between the different E & T sectors and between these sectors and the labour market To align the PQF with international qualifications framework to support the national and international mobility of workers thru increased recognition of the value and comparability of Philippine qualifications

54 Benefits of the PQF 54 FOR THE PERSON Encourages lifelong learning allowing the person to start at the level that suits him and then build-up his qualifications as his needs and interests develop and change over time Certificates and licenses recognized by government FOR THE EMPLOYERS Assures that standards and qualifications are consistent to job requirements/demand Provides common understanding on standards, qualifications and levels

55 Benefits of the PQF 55 FOR THE EDUCATION & TRAINING PROVIDERS Ensures transparency in training provision, conformance to standards and preciseness of accountability for learning outcomes Provides common understanding of policies and guidelines on credit transfers, articulation, portability, bridges pathways and RPL FOR THE AUTHORITIES Provides the standards, taxonomy and typology of qualifications as bases for granting approvals to providers and stakeholders Harmonizes qualifications in E & T across Philippines

56 56 The Development of PQF INPUTS Industry needs OUTPUTS Qualification Levels Need for global recognition of competencies Current qualifications issues at all levels Qualifications issues in recognition of prior learning Research and policy papers on NQF NQFs of other countries Philippine Qualifications Framework Consultation and Advocacy With Stakeholders Descriptors Registers Working Groups Pathways & Equivalencies Quality Assurance Information & Guidelines International Alignment

57 The Philippine Education System 57 One (1) Year Six (6) Years Four (4) Years Junior HS + Two (2) Years Senior HS + TESD Specialization (NC I and NC II) + Arts & Sports Technical Education and Skills Development Baccalaureate, Post- Baccalaureate, Post-Doctoral/ Specialization

58 58 THE PHL QUALIFICATIONS FRAMEWORK (Approved by the NEDA SDC-Cabinet on May 18, 2012) BASIC ED TESD HIGHER EDUCATION L 8 L 7 L 6 DOCTORAL AND POST DOCTORAL POST BACCALAUREATE BACCALAUREATE L 5 L 4 DIPLOMA NC IV L 3 L 2 L 1 G12 10 NC III NC II NC I

59 59 8-Level Descriptors

60 LEVEL 1 KNOWLEDGE, SKILLS AND VALUES 60 Knowledge and skills that are manual or concrete or practical and/or operational in focus. APPLICATION Applied in activities that are set in a limited range of highly familiar and predictable contexts; involve straightforward, routine issues which are addressed by following set rules, guidelines or procedures. DEGREE OF INDEPENDENCE In conditions where there is very close support, guidance or supervision; minimum judgment or discretion is needed. QUALIFICATION TYPE NATIONAL CERTIFICATE I

61 LEVEL 2 KNOWLEDGE, SKILLS AND VALUES 61 APPLICATION Knowledge and skills that are manual, practical and/or operational in focus with a variety of options. Applied in activities that are set in a range of familiar and predictable contexts; involve routine issues which are identified and addressed by selecting from and following a number of set rules, guidelines or procedures. DEGREE OF INDEPENDENCE In conditions where there is substantial support, guidance or supervision; limited judgment or discretion is needed. QUALIFICATION TYPE NATIONAL CERTIFICATE II

62 LEVEL 3 KNOWLEDGE, SKILLS AND VALUES 62 Knowledge and skills are a balance of theoretical and practical. Work involves understanding work process, contributing to problem solving and making decisions to determine process, equipment and materials to be used. APPLICATION DEGREE OF INDEPENDENCE QUALIFICATION TYPE Applied in activities that are set in contexts with some unfamiliar or unpredictable aspects; involve routine and non-routine issues which are identified and addressed by interpreting and applying established guidelines or procedures with some variations. Application may involve individual responsibility or autonomy, may involve some responsibility for others. Participation in teams including team or group coordination may be involved. NATIONAL CERTIFICATE III

63 LEVEL 4 KNOWLEDGE, SKILLS AND VALUES 63 APPLICATION DEGREE OF INDEPENDENCE Knowledge and skills are mainly theoretical and/or abstract with significant depth in one or more areas; contributing to technical solutions of a non-routine or contingency nature; evaluation and analysis of current practices and the development of new criteria and procedures. Applied in activities that are set in range of contexts, most of which involve a number of unfamiliar and/or unpredictable aspects; involve largely non-routine issues which are addressed using guidelines or procedures which require interpretation and/or adaptation. Work involves some leadership and guidance when organizing activities of self and others QUALIFICATION TYPE NATIONAL CERTIFICATE IV

64 LEVEL 5 KNOWLEDGE, SKILLS AND VALUES 64 Knowledge and skills that are mainly theoretical and/or abstract with significant depth in some areas together with wide-ranging, specialized technical, creative and conceptual skills. Perform work activities demonstrating breadth, depth and complexity in the planning and initiation of alternative approaches to skills and knowledge applications across a broad range of technical and/or management requirements, evaluation and coordination. APPLICATION DEGREE OF INDEPENDENCE QUALIFICATION TYPE Applied in activities that are supervisory, complex and non-routine which require an extensive interpretation and/or adaptation/ innovation. In conditions where there is broad guidance and direction, where judgment is required in planning and selecting appropriate equipment, services and techniques for self and others. Undertake work involving participation in the development of strategic initiatives, as well as personal responsibility and autonomy in performing complex technical operations or organizing others DIPLOMA

65 LEVEL 6 65 KNOWLEDGE, SKILLS AND VALUES Graduates at this level have broad and coherent knowledge and skills in their field of study for professional work and lifelong learning APPLICATION Application in professional work or research in a specialized field of discipline and/or for further study DEGREE OF INDEPENDENCE Independent and /or in teams of related field with minimal supervision QUALIFICATION TYPE Baccalaureate Degree

66 LEVEL 7 66 KNOWLEDGE, SKILLS AND VALUES Graduates at this level have advanced knowledge and skills in specialized or multidisciplinary field of study for professional practice or self-directed research APPLICATION Applied in professional work that requires leadership and management in a specialized or multidisciplinary professional work, research and/or for further study DEGREE OF INDEPENDENCE Independent and or in teams of multidisciplinary field with very minimal supervision QUALIFICATION TYPE Post-Baccalaureate Program

67 LEVEL 8 67 KNOWLEDGE, SKILLS AND VALUES Graduates at this level have highly advanced systematic knowledge and skills in very specialized or complex multidisciplinary field of learning for multifaceted research or professional practice or for the advancement of learning APPLICATION Applied in highly specialized or complex multidisciplinary field of professional work, research and/or further study that require management expertise, innovation and leadership DEGREE OF INDEPENDENCE Independent and/or in teams of multi-disciplinary and complex setting QUALIFICATION TYPE Doctoral Degree and Post-Doctoral Programs

68 ELEMENT LEVELS KNOWLEDGE AND SKILLS APPLICATION DEGREE OF INDEPENDENCE QUALIFICATION TYPE 8 creative, judgment, Doctoral Degree and Post Doctoral Program 7 conceptual, professional work or research, discretion, Post Baccalaureate Degree abstract, theoretical, problem solving, & decision making manual, practical, concrete, operational supervisory, non-routinary, unfamiliar, unpredictableble aspects Range of highly familiar and Predictable context, routine responsibility for others, autonomy, leadership Close support, Guidance and Supervision Baccalaureate Degree Diploma NC IV NC III NC II 1 NC I

69 69 PQF Implementing Bodies

70 PQF-NCC 70 The PQF National Coordinating Committee is hereby created to be Chaired by the Secretary of the Department of Education (DepEd) with the following as members: a) Technical Education and Skills Development Authority (TESDA); b) Commission on Higher Education (CHED); c) Department of Labor and Employment (DOLE); and, d) Professional Regulations Commission (PRC). (Sec. 2, EO No. 83 s.2012)

71 Powers & Functions of the PQFNCC Creates technical working groups in support of the detailing and implementation of the PQF 2. Harmonizes the levels of qualifications with all levels of education 3. Aligns education standards and learning outcomes to the level descriptors contained herein 4. Develops and recognizes pathways and equivalencies 5. Discuss and agree on the elements of the PQF including but not limited to their principles, key features, definitions or terminologies, structure and governance arrangements 6. Review and update the PQF

72 Powers & Functions of the 72 PQFNCC 7. Provides information and guidelines in the implementation of the PQF 8. Establishes a quality assurance mechanism 9. Maintains the national registry of qualified manpower 10. Ensures the international alignment of the PQF with the qualification frameworks of other countries. 11. Represents the country in international fora or negotiations on qualification agreements/arrangements 12. Provides regular feedback on the progress and accomplishments to the Office of the President with respect to the implementation of the Order. 13. Perform such other functions that may be related to the implementation of the PQF

73 Technical Secretariat 73 FUNCTIONS 1. Provide technical and administrative support to the Committee; 2. Engage the services of technical experts; and 3. Perform such other functions as the Committee may deem necessary. Chair: DDG Irene Isaac, TESDA

74 74 PQF Working Groups

75 PQF Technical Working Groups TWG for Qualifications Register Chair : TESDA TWG for Pathways and Equivalencies Chair : CHED TWG for Quality Assurance Chair : CHED TWG for Information and Guidelines Chair : DepED TWG for International Alignment Chair : PRC

76 Qualifications Register 76 FUNCTIONS 1. Provides information to employers, trainers and trainees on education and training opportunities, licensure and assessment and certification services in professional and skilled qualifications; 2. Maintains/updates the database of professional and skilled qualifications; 3. Provides regular, timely data/information to the Technical Secretariat; 4. Coordinates/Harmonizes agency databases on the registry of qualifications LEAD AGENCY: TESDA

77 Pathways and Equivalencies 77 FUNCTIONS 1. Establishes equivalency pathways and equivalency system for seamless education transfer and/or progression between education levels corresponding to the PQF levels; 2. Develops a National System of Credit Transfer; 3. Facilitates the enhancement and adoption of the Ladderized Education Program consistent with the PQF LEAD AGENCY: CHED

78 Quality Assurance 78 FUNCTIONS 1. Develops PQF quality procedures manuals; 2. Facilitates the conduct of evaluation and compliance audits/reviews vis-à-vis set standards; 3. Provides recommendations to the National Coordinating Committee (NCC) based on the results of the evaluation LEAD AGENCY: CHED

79 Information and Guidelines 79 FUNCTIONS 1. Develops information, education and communication (IEC) materials to promote and advocate PQF; 2. Formulates guidelines, circulars and policy issuances for the approval of the NCC LEAD AGENCY: DepEd

80 International Alignment 80 FUNCTIONS 1. Conduct researches/ studies for comparability/ benchmarking of Philippine qualifications with other countries and regional/international groupings; 2. Coordinates with professional organizations in the pursuit of mutual recognition arrangements/ agreements LEAD AGENCY: PRC

81 Some Notes 81 PQF-NCC meets regularly and keeps track of the TWGs TWGs develop their own work plans and targets and report periodically to the NCC Industry sector representatives shall be consulted and tapped in the detailing and application of the PQF to ensure alignment of educational outcomes to job requirements (Sec. 4, EO No. 83 s.2012) The ASEAN Qualifications and Reference Framework (AQRF) Task Force are now working towards a regional framework

82 32 Job Titles Six Labour Divisions 82 HOTEL SERVICES Front Offices Housekeeping Food Production Food & Beverage Services Front Office Manager Front Office Supervisor Executive Housekeeper Laundry Manager Travel Agencies TRAVEL SERVICES Tour Operation Executive Chef F & B Director General Manager Product Manager Demi Chef F & B Outlet Manager Assistant General Manager Receptionist Floor Supervisor Commis Chef Head Waiter Senior Travel Consultant Sales & Marketing Manager Credit Manager Telephone Operator Laundry Attendant Chef de Parte Bartender Travel Consultant Ticketing Manager Bell Boy Room Attendant Commis Pastry Waiter Tour Manager Public Area Cleaner Baker Butcher

83 83 Labour Division Training Regulations /Level Job Titles Front Office Front Office Services NC II Reservations Agent/Clerk 18 (Basic) 18 (Common) 400 (Core) Front Office Agent/Front Desk Clerk Receptionist Training Hours 436 (TOTAL) Bellman/Bellboy/Porter Club Concierge Housekeeping Housekeeping NC II Room Cabin/Attendant Houseman/Public Area Attendant/Janitor Valet Runner Dry Cleaner Washer Presser/Ironer Marker-Sorter Butler 18 (basic) 18 (Common) 400 (Core) 436 (TOTAL)

84 84 Housekeeping Housekeeping NC III Housekeeping Supervisor 20 (Basic) 24 (Common) 32 (Core) 76 (TOTAL) Floor Supervisor Housekeeping NC IV Housekeeping Asst. Manager 56 (Basic) 24 (Common) 32 (Core) 112 (TOTAL) Housekeeping Manager Food & Beverage Services Food & Beverage Service NC II Busboy (Commis de Rang) Waiter (Chef de Rang/Demi chef de Rang) Food Attendant Food Server Food & Beverage Service NC III Head Waiter (Chef de Salle) Captain Waiter (Chef de etage Host/Hostess Banquet Head Waiter 18 (Basic) 18 (Common) 300 (Core) 20 (Basic) 24 (Common) 40 (Core) 40 (Electives) 336 (TOTAL) 124 (TOTAL)

85 85 Food & Beverage Services Food & Beverage Service NC IV Restaurant Manager Outlet Manager Restaurant Asst./ Manager Outlet Asst. Manager Coffee Shop Manager 56 (Basic) 24 (Common) 60 (Core) 20 (Elective) Tour Operations Tour Guiding Services NC II Tour Guide 18 (Basic) 18 (Common) 160 (Core) 160 (TOTAL) 196 (TOTAL) Travel Agencies Travel Services NC II Reservations Officer Ticketing Officer 18 (Basic) 18 (Common) 160 (Core) 196 (TOTAL)

86 86 Food Production Cookery NC II Cook Assistant Cook 18 (Basic) 18 (Common) 280 (Core) 316 (TOTAL) Commercial Cooking NC III Commercial Cooking NC IV Chef de Partie Head Chef Sous Chef Executive Sous Chef Restaurant Chef 20 (Basic) 24 (Common) 200 (Core) 56 (Basic) 24 (Common) 180 (Core) 244 (TOTAL) 360 (TOTAL)

87 87

88 The TOURISM INDUSTRY BOARD FOUNDATION INC. DOT TESDA TIBFI ASEAN MRA on Tourism Professionals Awareness Seminar Small Ville 21 Hotel, Iloilo City 11 July 2013

89 HISTORY TOURISM INDUSTRY BOARD FOUNDATION, INC. (TIBFI) Originally the Hotel and Restaurant Industry Board but renamed to Tourism Industry Board Foundation Inc. in 1991 To expand its coverage/membership to all sectors of the tourism industry. Conversion approved by the SEC on March 25, ASEAN MRA on Tourism Professionals Awareness Seminar

90 OBJECTIVES To ensure an adequate supply of trained workers within the tourism industry at the right time and at the right quantity To facilitate the skills training/job placement cycle To match the skills of labor force with the manpower requirement of the tourism industry ASEAN MRA on Tourism Professionals Awareness Seminar

91 The Vision of TIBFI Developing excellent tourism industry service providers is our mandate ASEAN MRA on Tourism Professionals Awareness Seminar

92 Our Mission To unify government, industry, and the academe in facilitating tourism education and training ASEAN MRA on Tourism Professionals Awareness Seminar

93 TIBFI Composition Private : HRAP PTAA Government : DOT TESDA UP-AIT AHRM COHREP PACEOS EHAP HSMA Labor : NUWHRAIN-APL UFTE AAHRMEI ASEAN MRA on Tourism Professionals Awareness Seminar

94 TIBFI as NTPB TIBFI has been designated as the National Tourism Professional Board (NTPB) for the implementation of the ASEAN MRA in 2015 ASEAN MRA on Tourism Professionals Awareness Seminar

95 TIBFI Tourism Industry Board Foundation Inc. Website: TIBFI Secretariat: Christian Keesha Buted Mobile No.:

96 DOT TESDA TIBFI ASEAN MRA on Tourism Professionals Awareness Seminar The oriental, Tacloban City 5 November 2013

97 Competency & Labor Division Listing 242 competency from ASEAN Common Competency Standards for Tourism Professionals (ACCSTP) 2 primary and 6 secondary labor divisions 32 job titles 52 qualifications Certificate II Certificate III Certificate IV Diploma Advanced Diploma Combination of: Core and Generic Competencies Functional Competencies

98 Six Labor Divisions Primary Division (First Labor Division) Hotel Services Travel Services (Second Labor Division) Front Office Housekeeping Food Production Food and Beverage Services Travel Agency Tour Operations

99 Hotel Services (22 job titles) Front Office 1.Front Office Manager 2.Front Office Supervisor 3.Receptionist 4.Telephone Operator 5.Bell Boy Housekeeping 1. Executive Housekeeper 2. Laundry Manager 3. Floor Supervisor 4. Room Attendant 5. Public Area Cleaner Food Production 1.Executive Chef 2.Demi Chef 3.Commis Chef 4.Chef de Partie 5.Commis Pastry 6.Baker 7.Butcher F&B Services 1. F&B Director 2. F&B Outlet Manager 3. Headwaiter 4. Bartender 5. Waiter

100 Travel Services (9 job titles) Travel Agencies 1.General Manager 2.Assistant General Manager 3.Senior Travel Consultant 4.Travel Consultant Tour Operator 1.Product Manager 2.Sales and Marketing Manager 3.Credit Manager 4.Ticketing Manager 5.Tour Manager

101 Food & Beverage Food Production Certificate II Certificate III Certificate IV Diploma Advanced Diploma Sub- Total Front Office Housekeeping Tour Operation (Management) Travel Agencies Qualifications TOTAL

102 Competency Standard Menu

103 Competency Clusters Common core Restaurant Services English Language Proficiency Management & Leadership Travel Agency ticketing Commercial Cookery Hotel Front Office Tour Guide Services Housekeeping Patisserie Security Services Food and Beverage Service General Administration Financial Administration Human Resource Development

104 Cluster Competency Clusters Hotel Services Restaurant Services Common Core 21 Commercial Cookery 21 Commercial Catering 7 Patisserie 10 Food & Beverage Service 16 Customer Service & Sales Marketing 7 General Administration 14 Financial Administration 9 Human Resource Development 12 Management & Leadership 16 English Language Proficiency 11

105 Cluster Competency Clusters Hotel Services Front Office & Housekeeping Common Core 19 Hotel Front Office 12 Housekeeping 7 Security Services 10 Customer Service & Sales Marketing 7 General Administration 13 Financial Administration 8 Human Resource Development 12 Resource Management 14 English Language Proficiency 11

106 Cluster Competency Clusters Travel Services Travel Services Common Core 16 Travel Agency - Ticketing 19 Tour Guide Services 19 Tour Operations 18 Customer Service & Sales Marketing 23 General Administration 13 Financial Administration 6 Human Resource Development 15 Resource Management 20 English Language Proficiency 4

107 Sample Qualification Food and Beverage

108 Food and Beverage Qualifications Advanced Diploma in Food and Beverage ( Management) Diploma of Food and Beverage (Supervision and Administration) Certificate IV in FB (Waiting) Certificate III in FB (Waiting) Certificate II in FB (Waiting) Certificate IV in FB (Operations) Certificate IV in FB (Beverage) Certificate III in FB (Beverage) Certificate II in FB (Beverage)

109 Certificate II in Food and Beverage (Waiting)

110

111 There are 21

112 There are 17

113 There are 9

114 Food & Beverage Qualification Summary Restaurant Service - 21 Food and Beverage Service 17 Financial Administration 9 Total 37 Select only 8

115 Select 2 out of 11

116 Competency Matrix for Food &Beverage Qualification Cluster No. CII (w) CIII (W) CIV (W) CII (B) CIII (B) CIV (B) CIV (supervis on) Dip in (Sup & Admin) Core and Generic Competencies Common Core 21 Food and Beverage Service 17 Financial Administration 11 Customer Service, Sales and Marketing 7 1 Human Resource 8 Development Management and Ad Dip (Mgt) Leadership General Administration English Language Proficiency any relevant elective total

117 Comments on the Qualification Internship/practical placement For students with no experience, highly recommended For students with sufficient opportunities to practice is not needed anymore Functional competencies elective in nature, and can be chosen by student, provider or by the employer/industry Minimum number only No Certificate 1, as very basic, but incorporated in Certificate II Development of Recognition of Prior Learning, RPL to assist those with experience but no formal qualifications

118 Go to: Press here

119 guest1

120 Approved Toolboxes = 47 plus 98 = 145 competencies

121 Clean and prepare rooms for in-coming guests

122 AM Assessor Manual, doc and pdf CS Competency Standard PPT powerpoint TG Trainer s Guide, doc and pdf TM - Trainee s Manual, doc and pdf

123 Trainee Manual Glossary of terms & acronyms Trainee notes/training content Work Projects Summaries Evaluation Sheet Recommended reading materials.

124 Trainer Guide Training PowerPoint slides Trainer notes Recommended training equipment.

125 Powerpoint Presentation PowerPoint Presentation Instructions for Trainers for Using PowerPoint

126 Assessor Manual Oral Questions Written Questions with Model Answers Third Party Statement Observation Checklist Competency Recording Sheet.

127 How to use? Training and education providers Choose the qualification Download the appropriate competencies Review the materials Undertake a curriculum mapping enrich the materials with additional information Prepare the final materials

128 Compare Curriculum Mapping Your school curriculum which is CHED compliant ASEAN qualifications TESDA qualifications Choose common competencies Add unique competencies that will create a competitive edge, or niche Finalize curriculum Add assessment and certification as part of your validation

129 How to use? Industry Review and align positions with competency requirements Align training and development with ASEAN standards Hire employees who are certified

130 DOT TESDA TIBFI ASEAN MRA on Tourism Professionals Awareness Seminar The oriental, Tacloban City 5 November 2013

131 Call to action Be hospitable

132 Be. H O S P I T A B L E Helpful Optimistic Smart-er Patient Industry relevant TESDA compliant ASEAN friendly Better Learned Eager

133 ASEAN Mutual Recognition Arrangement to Tourism & Hospitality Education Are you IN? Are you OUT? I m IN!

134 Learning. More fun in the Philippines

135 DOT TESDA TIBFI ASEAN MRA on Tourism Professionals Awareness Seminar The Oriental, Tacloban City 5 November 2013

136 Next Steps MRA Awareness Seminars Master Assessor/Trainers Training Metro Manila and Cebu Conduct ASEAN Assessor and Trainor training in region MOU with all organizations DOT, DepEd, TESDA, CHED, TIBFI Increase TIBFI Membership Conduct Assessment and Certification

137 Question & Answer