From PoC to Production A Case Study of How a Global Customer Adopted VMware's Virtual SAN on UCS

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2 From PoC to Production A Case Study of How a Global Customer Adopted VMware's Virtual SAN on UCS David Billot Consulting Systems Engineer / Cisco Tony Avery Director Systems Engineering / TeleTech CCSDCT-1283

3 Agenda Introduction Virtual SAN Primer TeleTech s Business IT Objectives and Results Solution Overview Virtual SAN on UCS Technical Findings (PoC and Production) Lessons Learned Conclusion Q&A

4 VMware Virtual SAN Primer

5 Virtual SAN: Radically Simple Hypervisor-Converged Storage Reduce Desktop TCO with a Virtual SAN on Local Storage The Basics Software-Defined Storage embedded in vsphere vsphere + Virtual SAN Runs on any standard x86 server Pools HDD/flash into a shared datastore Managed through storage policy-based management framework SSD Hard disks SSD Hard disks SSD Hard disks High performance via flash acceleration Virtual SAN Shared Datastore Highly Resilient no data loss in the event of hardware failures Deep integration with VMware stack

6 Why Virtual SAN? Radically Simple High Performance Lower TCO Two click Install Single pane of glass Policy-driven Self-tuning Integrated with VMware stack Embedded in vsphere kernel Flash-accelerated Up to 2M IOPs from 32 nodes cluster Granular and linear scaling Server-side economics Low initial investment Grow-as-you-go Easy to operate No specialized skillset

7 Two Ways to Build a Virtual SAN Node Pre-Engineered Single SKUs Completely Hardware Independent 1. Virtual SAN Ready Nodes Cisco has 4 Virtual SAN Ready Nodes Finely Tuned Configurations UCS C Build Your Own Choose Individual Supported Components Select a Server 1) UCS Virtual SAN Medium Node: 30 Virtual Machines 2 x E5-2660B, 256G, 7 x 900G SAS 10K, 1 x 400GB SSD, 1 VIC, 1 x LSI ) UCS Virtual SAN High Capacity: 60 Virtual Machines 2 x E5-2660B, 384G, 14 x 900G SAS 10K, 2 x 400G SSD, 1 VIC, 1 x LSI ) UCS Virtual SAN VDI Linked Clone: 100 Virtual Machines 2 x E5-2660B, 256G, 4 x 300G SAS 15K, 1 x 400G SSD, 1 VIC, 1 x LSI ) UCS Virtual SAN VDI Full Clone: 100 Virtual Machines 2 x E5-2660B, 256G, 12 x 900G SAS 10K, 2 x 400G SSD, 1 VIC, 1 x LSI 9271 Choose either SSD or PCIe SAS/NL-SAS/ SATA HDDs HBA/RAID Controller using the Virtual SAN Compatibility Guide* Note: For additional details, please refer to Virtual SAN VMware Compatibility Guide Page Components for Virtual SAN must be chosen from Virtual SAN HCL, using any other components is unsupported

8 Virtual SAN Simplifies And Automates Storage Mgmt Per VM Storage Service Levels From a Single Self-tuning Datastore Per VM Storage Policies Policies Set Based on Application Needs Software Automates Control of Service Levels Virtual SAN is easy to deploy, just a few check boxes. No need to configure RAID. Jim Streit IT Architect, Thomson Reuters Capacity Performance Availability No more LUNs/Volumes! Storage Policy-Based Management vsphere + Virtual SAN SLAs Virtual SAN Shared Datastore

9 IOPS High Performance with Elastic and Linear Scalability Up to 2M IOPs in 32 Node Cluster Comparable VDI density to an All Flash Array 2M Number of VDI VMs M 473 1M 253K 80K 160K 505K 320K 480K 640K Number of Hosts In Virtual SAN Cluster Notes: based on IOmeter benchmark Mixed = 70% Read, 4K 80% random Mixed 100% Read Number of Hosts In Virtual SAN Cluster VSAN All SSD Array Notes: Based on View Planner benchmark

10 Virtual SAN is Deeply Integrated with VMware Stack Ideal for VMware Environments 10 vsphere Data Protection Virtual Desktop vmotion vsphere HA DRS Storage vmotion Snapshots Linked Clones VDP Advanced vsphere Replication VMware View Cloud Ops and Automation vcenter Operations Manager vcloud Automation Center Disaster Recovery Site Recovery Manager Storage Policy-Based Management IaaS Site A Site B

11 Virtual SAN Delivers Enterprise-Grade Scale Maximum Scalability per Virtual SAN Cluster (ver 5.5) 32 Hosts 2M IOPS 3,200 VMs 4.4 Petabytes Virtual SANs allow us to build out scalable heterogeneous storage infrastructure like the Facebooks and Googles of the world. Virtual SAN allows us to add scale, add resources, while being able to service high performance workloads. Dave Burns VP of Tech Ops, Cincinnati Bell

12 TeleTech s Business IT Objectives and Results Virtual SAN on UCS

13 An Outsource Call Agent On Any Given Day Manufacture X Support Travel Agency Y Telemarketer Z VDI Pool Manufacture X VDI Pool Travel Agency Y VDI Pool Telemarketer Z

14 TeleTech s Call Center Global IT Objectives 1. Enable a More Granular IT Business Growth Model 2. Reduce IT Infrastructure Costs 3. Reduce IT Acquisition Costs 4. Simplify Global IT Acquisitions 5. Reduce Administrative Complexity 6. Maintain or Enhance Current Performance Levels 7. Maintain or Enhance Current HA Levels

15 Objective 1: Enable a More Granular IT Business Growth Model Increase Capacity and Performance by Adding: Diskless Nodes Storage Nodes HDD/SDD to Existing Nodes More Disk Groups GPUs PCI-e Flash Adapters More RAM to Nodes Faster CPUs to Nodes Fabric Interconnect A Cisco UCS Fabric Interconnect B FC Storage Array FC SAN Switches ESXi Hosts Network Switches

16 Objective 2: Reduce IT Infrastructure Footprint 50%+ reduction in power and cooling 45% Reduction in Rack Space 22 U in a 30 AMP rack vs 36 U in 50 AMP 50% reduction in Servers Removed External SAN Storage Device and associated SAN switches

17 Objective 3: Reduce IT Capital and Operational Expenses 30% reduction in Capital Expenditures Capacity Expansion Now Matches Customer Growth Model 50+% Reduction in Annual Support Costs 50% Reduction in Power and Cooling Costs $1,200,000 $1,000,000 $800,000 $600,000 $400,000 $200,000 CapEx Growth Model for Win7 Virtual Desktops $0 Prior Solution CapEx UCS + VSAN

18 Objective 4: Simplify Global IT Acquisitions Purchase in Compute Blocks Single SKU to Add Incremental Capacity Simplified Cost Model based on Compute Blocks Single Hardware Vendor to Purchase From Delivery Times no longer need to be coordinated across multiple vendors Optimized Ordering Process Reduces Delivery, Scheduling and Deployment Times UCS C240 M3 Rack Mount Server 2 x E52697 CPUs 384GB RAM 8 x 1.2TB SAS Drives 2 x 400GB SSD Drives

19 Objective 5: Reduce Administrative Complexity UCS Manager Virtualization Team Administers the Virtual Storage UCS Provides Template-Based Automated Deployments True Single Pane for Hardware Management Simple physical deployment Plug and Go UCS Central for multi-site aggregated management VMware Horizon View Fully Integrated with VSAN VMware Virtual SAN is Self-Healing and Self-Tuning vcenter Web Client Health Monitoring and Alerting Integrated into both UCS and VMware

20 Objective 6: Maintain or Enhance Current Performance Levels Virtual Desktop Provisioning is 2x Faster than Previous Solution Linear Scalability with each storage node addition 50% increase in the number of Virtual Desktops per Server UCS 10Gb Architecture is 10x the bandwidth than before (important for Virtual SAN Communications) Ivy-Bridge v2 CPUs provide more cores & more MHz per socket Flash-based Cache provide Faster Reads and Writes Server Nodes are GPU capable VMware Virtual SAN with Cisco Unified Computing System Reference Architecture VMware I/O Analyzer Tool

21 Objective 7: Maintain or Enhance Current HA Levels ESXi Cluster is now N+2 Storage HA is now N+2 Horizon View 6.0 Granular control of storage policy provides stability and scalability with replicas and linked clones Item Quantity and Build Storage Policy Network Configuration VSAN Nodes VDI Desktops 5 n/a VMkernel Port Configuration for VSAN 500 Windows 7, 3 GB RAM, 15 GB HD, 2 vcpu Linked Clones: FTT0, Stripe 1 Replica disks: FTT2 Stripe 1, Cache 10% 1 Non-routable static IP per node VLAN configuration. Firewall access to BPN. DHCP

22 Solution Overview Virtual SAN on UCS

23 Current Non-U.S. Call Center POD FC Storage Array FC SAN Switches Typical TeleTech VDI Block 16 ESXi Hosts 2,000 Concurrent Virtual XP Desktops or 1,000 Concurrent Virtual Win 7 Desktops User Type Call Center Agents (Task Works) 16 ESXi Hosts Network Switches

24 The New Architecture VMware Virtual SAN on Cisco UCS

25 Solution The Basic Building Block with VMware Horizon View 6.0 Advanced / Virtual SAN 5.5 UCS C240 M3 Rack Mount Server 2 x E52697 CPUs 384GB RAM 8 x 1.2TB SAS Drives 2 x 400GB SSD Drives 1 x Cisco Virtual Interface Card (dual 10Gb port CNA) Each server supports up to 100 Windows 7 desktops in steady state Design can tolerate a 2 node failure (N+2) Equivalent to 200 Windows XP desktops (more than 2 x current architecture per server) * 100 VMs per node is the Virtual SAN supported maximum on

26 Virtual SAN on UCS (Small Sites Less than 2,000 Users) UCS Fabric Interconnect - A UCS Fabric Interconnect - B Small Block Design for non-us Sites Minimum of *5 UCS C240 ESXi Nodes (N+2) Virtual SAN VMFS DataStore D i s k D i s k Each Node adds 100 Win 7 Virtual Desktops Up to 22 Nodes (capable of hosting 44 nodes) User Type Call Center Agents (Task Works) *Virtual SAN Requires a Minimum of 3 Nodes G r p 1 G r p 2 Connectivity Key 10Gb FCoE

27 Virtual SAN on UCS (Large Sites w/more than 2,000 Users) UCS Fabric Interconnect - A Nexus 2232 FEX - A UCS Fabric Interconnect - B Nexus 2232 FEX - B Large Block Design for non-us Sites Minimum of *5 UCS C240 ESXi Nodes Each Node adds 100 Win 7 Virtual Desktops Virtual SAN VMFS DataStore D i s k D i s k Up to 160 Nodes using 2232 FEX Model Up to 5 VSAN clusters per POD (32 node max per VSAN cluster) User Type Call Center Agents (Task Works) *Virtual SAN Requires a Minimum of 3 Nodes G r p 1 G r p 2 Connectivity Key 10Gb FCoE

28 Virtual SAN on UCS (U.S. Data Centers - Mixed Mode) Mixed POD Design for U.S. Data Centers LAN SAN Mixed Model of Blades and Rack Mounts Mixed Model of Traditional and VSAN Clusters Each VSAN Node adds up to 100 Win7 V-Desktops Up to 160 Servers per POD VSAN Nodes may have no local storage All Managed with UCS Manager Connectivity Key 10Gb Ethernet 10Gb FCoE 8Gb Fibre Channel

29 Lessons Learned Virtual SAN on UCS

30 Lessons Learned: Proven Production Benefits Eight months into production Storage Costs are lower Time to deploy is lower VMware View Pool deployments are faster Daily refreshes are faster Flexible expansion

31 Lessons Learned: Deploying Virtual SAN on UCS Pay Close Attention to the VMware Virtual SAN HCL (just because a device is supported by ESXi doesn t mean it is supported by Virtual SAN) Don t Make Assumptions About SAS/SATA Controller Capabilities and Performance JBOD vs PassThru Understand how the modes and capabilities work with Virtual SAN Enable IGMP Snooping to optimize multicast traffic flows. UCS Manager has IGMP Snooping enabled by default. Prioritize the Virtual SAN storage network via QoS to ensure optimal throughput

32 Lessons Learned: Deploying Virtual SAN on UCS Pay close attention to Object and Component Counts to ensure expected scalability Use the Ruby vsphere Console (RVC) CLI for Virtual SAN storage resource utilization per host and to perform what-if simulation scenarios for host failure impact to the cluster. Horizon View 6 mitigates component counts with VSAN Storage Profile Integration (Ex: Non-persistent clones can get FTT-0, while the Replica can have FTT-2) Use the RVC Virtual SAN Observer tool to monitor and gather in-depth performance metrics for Virtual SAN.

33 Conclusion Reduce Infrastructure acquisition and operational costs by leveraging a unified virtual architecture based on Virtual SAN and UCS Cisco UCS provides an excellent platform for unified management, improved performance, and flexibility to support both rack mount and bladed servers in the same architecture VMware Virtual SAN reduces storage complexity and management over traditional SAN-based solutions

34 Additional Information - Virtual SAN and Cisco UCS VMware Virtual SAN Overview - VMware Virtual SAN with Cisco Unified Computing System Reference Architecture VMware Virtual SAN Technical White Paper - VMware Virtual SAN and Horizion View Reference Architecture - VMware Virtual SAN Proof of Concept Guide - VMware Virtual SAN Design & Sizing Guide - VMware Virtual SAN Design & Sizing Guide for Horizon View -

35 Additional Information - Virtual SAN and Cisco UCS VMware Virtual SAN Ready Nodes - Cisco Unified Computing Support documentation - Working with the Virtual SANhttp://pubs.vmware.com/vsphere- 55/index.jsp#com.vmware.vsphere.storage.doc/GUID-18F531E9-FF08-49F E46583D4C70.html Series of Links for Community Bloggers VMware Hands On LAB for VSAN > search VSAN

36 Q&A Virtual SAN on UCS

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42 David Billot David Billot is a Data Center Consulting Systems Engineer for Cisco Systems Inc. He joined Cisco in 2010 after spending 17 years with Compaq/Hewlett Packard where he held a number of managerial and technical architect roles in the Server and Storage space. David has presented at multiple industry conferences and currently resides in Colorado supporting Cisco s Enterprise customer base for the Rocky Mountain Region.

43 Tony Avery Tony Avery is an IT Director at TeleTech holdings. He is responsible for Architecting and Engineering the global IT Infrastructure. He has been with TeleTech since Prior to that he was with IBM since 2003 where he led architecture and engineering on several Global Services engagements. Tony is an Open Group Master certified Architect.

44 Cisco Education Offerings

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