Seeking Professional Help:

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2 Seeking Professional Help: MAINTENANCE WANTED! June 22, :00-11:00 Breakout Sessions Sponsored by

3 Seeking Professional Help: MAINTENANCE WANTED! Raymond van Beveren SVP, Construction and Facilities Services Pinnacle Paul Rhodes National Maintenance Instructor NAAEI

4 NOW HIRING: Maintenance Supervisor Interview at 10:00am

5 NOW HIRING: Maintenance Supervisor Interview at 10:00am

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13 Catastrophic pic

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15 What Did the Manager Do Incorrectly? Job description Community needs Challenge credentials Technology comfort Resume

16 What the Tech Did Wrong Late Didn t know needs Talked over position Made up credentials

17 Strategies for Challenging Technical Knowledge Skills testing (written) Vacant apartment Exterior inspection Include other maintenance personnel Have the candidate teach a skill to the tech Complete a mock service request Hands on Verbal quiz References Check with vendors

18 Suggested Challenge: Plumbing Parts needed: Flapper Low flow Standard Fill valve Gloves Latex Vinyl Pliers (tongue n groove) Wrench Office Bathroom

19 Suggested Challenge: Electrical Parts needed: Three way switches (2) Romex wire Breaker Light Switch Light fixture Screwdriver Combination tool

20 Suggested Challenge: Electrical Which switch circuit is wired correctly?

21 Suggested Challenge: HVAC What is the proper way to determine the amount of refrigerant in a system? Adjust refrigerant to 70psi on the manifold gauge or the pipe sweats. Adjust refrigerant level to meet proper superheat or subcool.

22 Alphabet Soup: What do the acronyms mean?

23 Environmental Protection Agency; Section 608 Type I,II,III or Universal Allows legal purchase and use of refrigerants Multiple choice, closed book, proctored exam Demonstrates holder can memorize and comprehend technical and regulatory information; not necessarily apply it Lifetime Credential (does not expire)

24 Certified Pool Operator National Swimming Pool Foundation Fusion or full instructor-led class option Open book, multiple choice test administered in class Demonstrates holder can use critical thinking skills to troubleshoot and diagnose common swimming pool problems 5 year Certification

25 Certificate for Apartment Maintenance Technician ANSI Accredited Hands on learning component Multiple choice, online exam Demonstrates holder can learn, comprehend, be tested and apply the standard skills of an apartment maintenance technician Lifetime Certificate (does not expire)

26 OSHA 10 hour General Industry or Construction Classroom or online Multiple choice quiz type exam Course teaches basic safety information and procedures for employee to be OSHA aware No expiration date (renewal recommended 4-5 years)

27 Stop the Rotating Door

28 Why Does Maintenance Starts to Look? Reason Money Strategy Benefits Growth potential Equipment Schedule Find out what s important

29 Why Does Maintenance Starts to Look? Reason Management Style Strategy Open door policy Cross-training Accountability Perspective

30 Why Does Maintenance Starts to Look? Reason No Plan Doing the same thing now that I did last year Career path Strategy Training on new technology Show achievement at community

31 Why Does Maintenance Starts to Look? Reason Why not? Strategy Direct responsibility Incentives Regular reviews Career path

32 Team Strategies: Skills To Look For Generalist Self directed Broad knowledge Specialist Dispatch directed Verifiable skill (credentials)

33 Team Strategies: Look For a Candidate With Vendor Work Organizational skills Time management Mental problem solving skills In House Determination skills Production management History of the work

34 Session/Speaker Survey:

35 Contact Info: Raymond van Beveren Paul Rhodes