INTEGRATED ADMINISTRATIVE CONSOLE CALL FORWARDING IPT & IPIA - PBX

Transcription

1 INTEGRATED ADMINISTRATIVE CONSOLE CALL FORWARDING IPT & IPIA - PBX Overview Customer administrators can change call forwarding options for one or more lines, individually or by bulk upload on multiple lines, via the Integrated Administrative Console (IAC). Benefits include: Flexibility to change call forwarding settings for an entire key group within your enterprise. More control of Verizon s feature functionality via self-service tools. NOTE: Configuring call forwarding options via IAC overrides any settings previously set up through star/feature access codes. Subsequent use of star/feature codes to modify call forwarding updates call behavior but is not reflected in the IAC configuration. You can: Manage call forwarding plans Configure PBX Group Unreachable Configure, activate, and deactivate call forwarding options for individual telephone numbers. Configure call forwarding plans Configure call forwarding plans in bulk Edit Call Forwarding Plans in bulk

2 Manage Call Forwarding Plans You can view a location's active call forwarding plan if one was activated, and activate/deactivate a call forwarding plan for a location. You can also assign nicknames to different call forwarding plans. 1. Go to: and log in. 2. Select Administrative Features Manage Call Forwarding Plans. The Manage Call Forwarding Plans screen appears. Figure 1 Manage Call Forwarding Plans 3. Select the location for which you want to activate a call forwarding plan. 4. Check Select a plan to activate and select the plan from the drop down list. 5. Click next to a plan to edit the plan name, if applicable. 6. Click Activate to activate the selected call forwarding plan. 7. Click Save. 2

3 PBX Group Unreachable If telephone numbers within the PBX Group cannot be called, the PBX Group Unreachable feature allows forwarding to another number. This feature must first be authorized on the Service Authorization screen (Enterprise Settings Service Authorization). 1. Select Resources & Organization Manage PBX Groups from the toolbar at the top of page. The Manage PBX Group screen appears. 2. Click on a PBX Name. The Edit PBX Group screen appears. Figure 2 Edit PBX Group 3. Check Enable PBX Group Unreachable. 4. Check Forward to Number and enter a telephone number. 5. Select the number of seconds from the Invitation Timer drop down list. This timer determines how many seconds before calls are forwarded. If your service is configured for failover, set the timer to longer than eight seconds. 6. Click Save and Exit. -OR- Click Proceed to configure call forwarding options for individual telephone numbers. The Add/Edit TN Home screen appears. 3

4 Edit Telephone Numbers You can view the telephone features assigned to the PBX Group and configure call forwarding options. 1. Select Resources & Organization Manage PBX Groups from the toolbar at the top of page. The Manage PBX Group screen appears. 2. Click on a PBX Name. The Edit PBX Group screen appears. 3. Click Proceed to configure call forwarding options for individual telephone numbers. The Add/Edit TN Home screen appears. 4. Click on a Telephone Number. The PBX Group Lines screen appears. 5. Check the call forwarding options you want to enable/disable. Call Forward Always (takes precedence over any other call forward option) Call Forward Busy Call Forward No Answer Call Forward Unreachable 6. Select On or Off. 7. Enter the number to which you want to forward calls for each call forward option. Note: You can select on/off and enter a forward to number to pre-configure the option. It is disabled unless you check the box next the call forwarding option to activate it. Figure 3 PBX Group Lines 8. Click Save. The Administrator Audit Trail Report screen appears. 9. Click Refresh to see the updated status. 4

5 Configure Call Forwarding Plans You can define the parameters of each call forwarding plan for each call forwarding option. You can turn on/off and enter or change the forward to number. 1. Click Call Forwarding Plans on the PBX Group Lines screen. The Call Forwarding Plans screen appears. Figure 4 Call Forwarding Plans 2. Select Do Nothing, Turn On, or Turn Off for each plan in the list. 3. Enter or change a telephone number for each plan in the list. 4. Click Save. The pop-up closes and the PBX Group Lines screen reappears. 5

6 Configure Call Forwarding Plans in Bulk You can create and upload a spreadsheet of call forwarding plans for the telephone numbers in the PBX Group. 1. Select Resources & Organization Manage PBX Groups from the toolbar at the top of page. The Manage PBX Group screen appears. 2. Click on a PBX Name. The Edit PBX Group screen appears. 3. Click Proceed. The Add/Edit TN Home screen appears. 4. Click Configure Call Forwarding Plans in Bulk. The PBX Call Forwarding Plan Bulk Configuration Template Home screen appears. Figure 5 PBX Call Forwarding Plan Bulk Configuration Template Home 5. Click Create to create your spreadsheet. The PBX Call Forwarding Plan Bulk Configuration Template screen appears. Figure 6 PBX Call Forwarding Plan Bulk Configuration Template 6

7 6. Select Edit all the lines available with the PBX group. -OR- Select Edit lines available with the PBX group by the range below. Options appear to include and/or exclude a range of numbers. 7. Check Edit all Call Forwarding Plans for the PBX Group. -OR- Check Edit the Call Forwarding Plans below. A list of call forwarding plans display. All plans are selected by default. Uncheck any call forwarding plan you do not want to edit. 8. Enter a File Name for your spreadsheet. 9. Click Submit. The Administrator Audit Trail Report screen appears. 10. Click Refresh to see the updated status. 11. Click on the spreadsheet in the Resource Name column to open your spreadsheet and edit it. The spreadsheet lists all of the telephone numbers in the PBX Group, or the range of numbers you specified, along with the call forwarding plans. Figure 7 PBX Group Spreadsheet 12. For each call forwarding plan you included in the spreadsheet, specify the action you want to take: ON, OFF, DO NOTHING. DO NOTHING is an option because as an administrator you may not want to override what the end user has configured. Note: Configuring the entries for the call forwarding plan does nothing until the plan is activated at the location level. 13. Save your spreadsheet. 14. Go to Resources & Organization Manage PBX Groups from the toolbar at the top of page. The Manage PBX Group screen appears. 15. Click on the PBX Name. The Edit PBX Group screen appears. 16. Click Proceed. The Add/Edit TN Home screen appears. 7

8 17. Click Configure Call Forwarding Plans in Bulk. The PBX Call Forwarding Plan Bulk Configuration Template Home screen appears. 18. Click Configure Call Forwarding Plans in Bulk. The PBX Call Forwarding Plan Bulk Configuration Template screen appears. 19. Browse to your spreadsheet to upload it. 20. Click Submit. Your request is sent for provisioning and the Administrator Audit Trail Report screen appears. 21. Click Refresh to see the updated status. Bulk Edit Call Forwarding Plans You can edit the spreadsheet for your call forwarding plans that you bulk uploaded by changing the call forwarding option. 1. Open the call forwarding plans spreadsheet you created. 2. Change any of the actions for the call forwarding plans: ON, OFF, DO NOTHING. 3. Save your spreadsheet. 4. Click Configure Call Forwarding Plans in Bulk on the Add/Edit TN Home screen. The PBX Call Forwarding Plan Bulk Configuration Template screen appears. 5. Browse to your spreadsheet to upload it. 6. Click Submit. Your request is sent for provisioning and the Administrator Audit Trail Report screen appears. 7. Click Refresh to see the updated status. 8

9 Frequently Asked Questions Q: Is there a charge for using the Call Forwarding Always or Call Forwarding No Answer feature? A: No. This is available as part of the service. However, there is a monthly charge for using the Call Forward Unreachable feature. Q: Can any of the Call Forwarding features be reset using feature access codes once they are configured in IAC? A: Yes. However, if a setting is changed via a feature code, it will not feed back to IAC. If the settings are changed in IAC, it overrides any settings made via feature access codes. Q: Will Verizon assist me in setting up Call Forwarding features? A: Yes. During the activation of new Verizon VoIP services, if you request assistance from the ASIST team they will work with you during the implementation to set it up via IAC. After installation, you are responsible to either set it up yourself or contact VoIP Premium Support to assist for a Premium Services fee. 9

10 Customer Support & Training Customer Support Verizon Enterprise Center Contact customer support for any Verizon Enterprise Center issues. They can assist you with product and general platform questions, errors, and password resets. Available from 7:00am to 7:00 pm ET Monday - Friday. Contact your account team with any account specific questions on equipment or service, pricing information, or adding additional users to Verizon Enterprise Center. Click Help & Contact Contact Us & Send Feedback to obtain customer support. Call toll-free at or send an for technical questions or to inquire about purchasing products or services. Europe U.K. Germany Netherlands France Belgium Luxembourg Italy Spain Ireland Sweden Switzerland Customer Support Integrated Administrative Console As an administrator, you can contact customer support at (U.S. only) for technical assistance. Available 7:00am to 9:00 pm Monday - Friday. NOTE: Contacting VoIP support or Repair for issues that can be self-resolved will result in charges. Training and Documentation Go to to enroll in training and/or download user and reference guides. us at ctd-cos@verizon.com Verizon. All Rights Reserved. The Verizon name and logo and all other names, logos, and slogans identifying Verizon s products and services are trademarks and service marks or registered trademarks and service marks of Verizon Trademark Services LLC or its affiliates in the United States and/or other countries. All other trademarks and service marks are the property of their respective owners. Version 1.14 May 2014