Understanding the Cisco Virtualization Experience

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2 Understanding the Cisco Virtualization Experience Sijin Abdulkarim, TME

3 Agenda What is a Virtualized Experience The Virtualized Workspace How the Virtualization Experience Media Engine works Enabling Cisco Jabber for Virtualized Environments using Virtualization Experience Media Engine Design & Deployment Considerations Q & A 3

4 What is a Virtualized Experience

5 Cisco Virtual Workspace Smart Solution Design Cisco Products Virtualized Data Center Borderless Network Collaborative Workspace Cisco Collaboration Apps Contact Center Unified CM Client Apps SaaS Web Desktop OS DESKTOP VIRTUALIZATION Identity Services Engine AnyConnect Adaptive Security Appliance Cisco Jabber HYPERVISOR vwaas WAAS vasa Nexus 1000v Routing (ISR) Any Device Virtual Desktop End-points Unified Fabric Unified Computing System Network Services Wireless Wired STORAGE Unified Access 5

6 Voice, Video, Virtual Desktop Challenge Data Center Virtual Desktop 1 Display Protocol Voice/Video embedded in the display protocol Signalling Cisco Unified CM Signalling Virtual Desktop 2 Media Flow WAN Display Protocol Media Flow Thin Client Thin Client Media flow goes all the way back to data center and back Heavy processing on virtual desktop in data center Bandwidth explosion Latency and jitter Display protocol and possible endpoint become unstable 6

7 Voice, Video, Virtual Desktop Zero Clients Cisco Unified Communications Using Desk Phone Control Data Center Virtual Desktop 1 Display Protocol Zero Client UC media voice/video (RTP) flows outside the display protocol Signalling Cisco Unified CM WAN Call Control Signalling Media Flow Signaling of Cisco UC Client back to Unified CM remains inside the display protocol QoS can be used on media Signalling Virtual Desktop 2 Display Protocol Call Control Signalling Zero Client Path is optimized Location Awareness and 911, Codec selection, CAC, SRST, Reference, Time Zone, Dial-Plan 7

8 Convergence of VDI, Video, and Voice Efficiently Bringing Rich Media and VDI Together Virtual Desktop User 1 Desktop Virtualization Display Protocol Call Control Signalling Cisco Unified CM VXI Cloud RTP Media Call Control Signalling Virtual Desktop User 2 Desktop Virtualization Display Protocol 8

9 The Virtualized Workspace

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11 Cisco Virtualization Experience Media Engine (VXME) Enabling Cisco Jabber for Virtualized Environments Voice and video is processed locally by VXME and rendered within the hosted virtual desktop for a consistent Cisco Jabber experience Enables Jabber to run in virtualized environments on thin clients and Windows PCs High definition audio and video via local media processing Quality of Service for voice/video media MediaNet compatible Integrated Unified Communications accessories Supported with Citrix XenDesktop, Citrix XenApp Published Desktops, VMware View 11

12 Integrated UC Accessories Designed for Cisco Accessories Handset Jabra Handset 450 for Cisco * USB Plug & Play DECT cordless handset * Rechargeable battery, 8 hours talk time, 40 hours standby time Handsfree Jabra Speak 450 for Cisco * Wideband Audio Plug & Play speakerphone using USB or Bluetooth * Rechargeable battery, 10 hours talk time, 120 hours standby time Camera Logitech Webcam C920-C * 720p/30fps HD performance with local video processing in camera Keyboard & Mouse Logitech UC Keyboard C725-C & Logitech Mouse M525-C * Allows for audio and video call controls with backlit caller-id display & call control keys 12

13 Jabra Handset 450 for Cisco FEATURES BENEFITS Connectivity USB Audio-enabled USB port requires a USB cable from the client to the cradle/base. USB cable also used to charge the battery. DECT Up to 20 meter range between the Jabra Handset 450 for Cisco and the cradle/base Security Physical pairing of handset and base The handset is always paired to the base it sits in. New handsets can be securely paired to an existing cradle/base. Audio Wideband Audio (HD Voice) Frequency range up to 6,800 Hz. Superior call clarity which reduces misunderstandings and the need to repeat things. Digital Signal Processing (DSP ) technology Noise-canceling microphone Crystal clear sound without echoes or distorted sounds even at max volume level Enhances call clarity by eliminating background noise from the office Ease of use Ergonomically designed Comfortable to hold. Designed for all-day use. Visual and audio indicators Rechargeable battery Easy-to-use interface. Buttons change color to indicate active state (i.e. Message waiting, Incoming call, Active call, Mute, Low battery) Up to 15 hours talk time (5 hours talk time from one hour charging, fully charged in 2½ hours). Standby time is more than 120 hours. 13

14 Jabra Speak 450 for Cisco FEATURES BENEFITS Connectivity USB Audio-enabled USB port. USB cable also used to charge the battery. Bluetooth Up to 10 meter range between the Jabra Speak 450 for Cisco and the Jabra Link 360 Bluetooth USB adapter (included). The Jabra Speak 450 for Cisco also supports a wireless connection to Bluetooth-enabled computers, tablets and mobile phones. Audio Built-in microphone 120-degree coverage enabling hands-free collaboration allowing participants to hear and be heard Digital Signal Processing (DSP) technology Wideband Audio (HD Voice) Crystal clear sound without echoes or distorted sounds even at max volume level. Frequency range up to 6,800 Hz. Superior call clarity which reduces misunderstandings and the need to repeat things. Ease of use Full compatibility with Cisco Plug-and-play, seamless integration and call control. No need for drivers or additional software. Visual indicators Rechargeable battery Easy-to-use interface. Buttons change color to indicate active state (i.e. Incoming call, Active call, Mute, Low battery) Up to 10 hours talk time (5 hours talk time from one hour charging, fully charged in under 2½ hours). Standby time is more than 120 hours. Accessories Jabra Link 360 Bluetooth USB adapter Factory paired. Enables a Bluetooth connection from the client. 14

15 C920-C Features and Benefits Feature Up to 1080p HD video at up to 30 frames per second UVC H.264 encoding technology 78-degree field of view with true widescreen Logitech RightLight 2 technology and autofocus Omni-directional dual stereo microphones Convenient privacy shutter Multiple mounting options Benefit Make a vivid impression with true-to-life, high definition video calls. Frees up PC bandwidth by putting video processing within the camera. See more without having to reposition the camera or crop and zoom. Webcam intelligently adjusts to improve visual quality in low light and backlit situations at multiple distances. Designed to capture sound for clear communication in larger spaces like offices and small conference rooms. Easy lens closure for added privacy and security when the webcam is not in use. Freedom to mount the camera wherever it works best LCD screen, notebook, or tabletop by using the attached clip or the tripod embedded thread. 15

16 K725-C & M525-C Features and Benefits Feature Revolutionary design integrates phone & video controls Illuminated call status display Dedicated phone and video control keys Illuminated keys Logitech PerfectStroke key system Integrated, corded design USB plug-and-play set up Benefit Manage audio and video calling experience including call answer/end, mute, voic and video mute right from the keyboard. Displays incoming caller IDs, call length during call, date/time when not on a call, and more. Quickly manage voice/video commands right from the desktop with the following keys: Voic messages Answer / hang-up Select handset Call Hold Select headset Video mute Select speakerphone Volume up/down Audio Mute Get instant notification and status for phone and video call controls, just like on your desk phone. New voic messages: red Handset, headset and speakerphone select: white Answer/hang-up button Video mute button: red Incoming call: red Audio mute button: red Call-in-progress: green Call-on-hold: green Makes every keystroke comfortable, fluid and whisper-quiet perfect for the all-day worker. Replaces the need for a desk phone, helping to save space on the shrinking desktop; perfect for small workspaces, hot desking, cubicles and people who appreciate a clutter-free workspace. Easy to set up and easy to use. Advanced Optical Technology 2.4GHz wireless plug & play mouse Logitech Unifying Technology Micro-precise scroll wheel Ergonomic ambidextrous design 16

17 Logitech UC Keyboard K725-C diagram Voic Messages Device Selection Caller-ID Display Call Control Keys Function Keys (FN key + desired F-key) F1 Web browser F4 Calculator F7 Win system lock F10 Previous track F2 App F5 Application switch F8 Audio mute F11 Play/pause F3 Desktop search F6 File Explorer F9 Media player F12 Next track 17

18 How the Virtualization Experience Media Engine works

19 Cisco Virtualization Experience Media Engine (VXME) Data Center HVD User 1 Virtual Channel Broker Cisco Client (Cisco Jabber) HVD Agent VXME 9.x or higher uses Cisco Jabber as the client in the HVD SIP Thin Client User 1 Virtual Channel Broker Virtualization Experience Media Engine Display Protocol Receiver VXME Plugin Unified Presence CTI Manager SIP Line Unified CM XMPP Signaling CTI Signaling SIP Signaling RTP Media (Voice, Video) Display Protocol API / Virtual Channel 9971 User 2 19

20 Cisco Virtualization Experience Media Engine Software Upgradable Virtualization Experience Media Engine, VXME, unifies voice, video, and virtual desktop in one device with software supporting high quality, scalable voice and video, delivering optimal user experience VXME introduces unique voice and video processing capabilities that eliminate the hairpin effect to allow for efficient use of network and data center resources. Start with third party Linux based client z50d or Windows based platforms that support deployment of VDI only with HDX/ICA & PCoIP for initial deployment before adding UC. Simple software upgrade to the latest new feature functionality UC enable third party Linux or Windows based platforms to support VDI, Voice, and Video deployment with Citrix XenDesktop, Citrix XenApp Published Desktops, and VMWare View 20

21 Cisco Virtualization Experience Media Engine VDI Base Image and VXME Addon Installation The VDI base image and addons are delivered through normal thin client and PC administrative methods - The base image will be upgraded as part of the package, if required - The VXME Addon, as well as any other addons, will also be updated as part of the installation updates NOTE: Upgrades are only supported via the management administrative methods supported for the device. 21

22 Cisco Virtualization Experience Media Engine Unified CM Device Configuration Unified CM Device Configuration VXME - Virtualization Experience Media Engine VXME - Virtualization Experience Media Engine Cisco Jabber deployments use the Client Services Framework device type, which provides consistent provisioning and user experience. Thin Client 22

23 Enabling Cisco Jabber in Virtualized Environments

24 Cisco Jabber with VXME User HVD UC Client Installation Cisco Jabber is the Cisco UC Client to be installed on the User HVD. The installation can accomplished one of two ways: - Manual Installation VXME_Utilities CiscoJabberSetup - Automatic Installation MSI installation of JabberSetup.msi and VXMEUtilities.msi NO Manual Registry Key settings needed!! Note: In a future Cisco Jabber release, there will be a single Cisco Jabber download available from cisco.com that will be all inclusive. There will be no need to install any additional utilities. 24

25 Cisco Jabber with VXME Device Selector Headsets currently supported Jabra HANDSET 450 ( ) Jabra SPEAK 450 ( ) Jabra GN 2000 USB ( ) Jabra BIZ 2400 ( ) Jabra UC Voice 550 ( ) Jabra Go 6470 ( ) Jabra PRO 930 ( ) Jabra PRO 9450 ( ) Jabra Pro 9470 ( ) Jabra SPEAK 410 ( ) Cameras currently supported Cisco Precision HD ( ) Logitech Webcam C920-C ( ) Logitech Quickcam Pro 9000 ( ) Logitech B910 HD ( ) Logitech C525 HD ( ) Microsoft LifeCam Cinema (H5D-00003) Headsets currently supported Audio only - No Call Control Plantronics Blackwire C320 ( ) Plantronics Blackwire C420 ( ) Plantronics Blackwire C435 ( ) Plantronics Blackwire C620 ( ) Plantronics Savi Office W430A ( ) Plantronics Savi Office W440A ( ) Plantronics Voyager Pro UC B230 ( ) Plantronics Savi 3in1 W740 ( ) Plantronics Calisto P240 ( ) Plantronics Calisto P420 ( ) Plantronics Calisto P820 ( ) Note: Always refer to the Release Notes and Administration Guides for the latest Device Selector 25

26 Cisco Jabber with VXME Unified CM User Configuration Create a new Client Services Framework device on Unified CM (Example device name would be VXC<username>, could be any device name convention desired). The end user (username) must have the following groups in it's permissions information: - Standard CTI Allow Call Park Monitoring - Standard CTI Allow Control of Phones supporting Connected Xfer and conf - Standard CTI Allow Control of Phones supporting Rollover Mode - Standard CTI Enabled The end user must be associated with the line appearance - This is needed to allow the appropriate CCMCIP profile information to be associated for the correct device association 26

27 Cisco Anyconnect VPN Platform Specific AnyConnect VPN allows the device to configure the AnyConnect VPN parameters for thinuser, and allows for user OTP to login and have all traffic connect securely. AnyConnect VPN Options (customized via INI parameters): - VPNAutoLaunch=1 (1-Yes, 0-No) - VPNGroup=groupname (Configure VPN Groups) - VPNHeadendAddress= (VPN Headend FQDN/IP Address) - VPNLogfileSize=4096 (Log file size on the thin client) Corporate Headquarters Thin Client 27

28 Design & Deployment Considerations

29 Cisco Jabber with VXME Virtual Installation Considerations Cisco Virtualization Experience Media Engine installed on thin client or PC Cisco Jabber installed on the hosted virtual desktop (HVD) Each user should have only one Client Services Framework (CSF) device. If multiple CSF devices exist for a user, Cisco Virtualization Experience Media Engine selects the first device in the alphabetical list. A CSF device user can register with Unified CM from only one client at a time. Multiple registrations from multiple clients with the same CSF device are not supported. Computer Telephony Integration (CTI) protocol must be enabled for all virtual Cisco Jabber users. 29

30 Cisco Jabber with VXME Video Resolution Considerations Endpoints VXME to HD Send/Receive Logitech Webcam C920-C SD Send/Receive Cisco PrecisionHD camera EX60 / EX90 send 720p / receive 576p send 360p / receive CTS / TX9000 send 720p / receive 360p send 360p / receive CTS / CTS1300 Mode 0 send 576p / receive 360p send 360p / receive CTS / CTS1300 Mode 1 send 720p / receive 360p send 360p / receive Cisco Jabber for Windows send 720p / receive send 360p / receive 360p VXME send 576p / receive 576p send / receive 360p Telepresence Bridge send / receive 720p send 360p / receive send 360p / receive send 360p / receive X send 360p / receive send 360p / receive (15fps) 30

31 Cisco Jabber with VXME System Requirements Component Requirements Cisco Unified Communications Manager Cisco Unified Communications Manager 7.1.5, 8.0, 8.5, 8.6, 9.0, or 9.1. HVD Unified Communications client Cisco Jabber for Windows 9.1(4) running on: Citrix XenDesktop 5.0, 5.5, or 5.6 Citrix Xenapp 6.0, and 6.5 published desktops VMware View (PCoIP) 5.0 or 5.1 (5.2 targeted Q2CY13) Note Certain Cisco Jabber with Virtualization Experience Media Engine features are currently not supported in a virtualized environment: Cisco Jabber desktop share Jabber desk phone video (display of video on desktop when the thin client is tethered to the user's desk phone) Recording and silent monitoring (contact center) Cisco Unified Survivable Remote Site Telephony (SRST) Accessories High-definition video (720p at 30 fps) requires Logitech Webcam C920-C designed for Cisco, which has built-in video processing capabilities. With a different camera, video output is limited to 360p maximum. Note For a complete list of supported accessories, refer to: Virtualization Experience Media Engine (VXME): Cisco Approved Audio and Video Accessories Data Sheet 31

32 Ports Listing Ports used for Virtualized Workspace device deployment Port Description Port Description 21 FTP (used for image download) 2748 CTI protocol for phone control 22 SSH Server (disabled by default) 3389 Default RDP port & 8443 DHCP (Custom options 186 & 192 help clients discover Wyse Device Manager) TFTP (used for downloading the XML configuration file) HTTP / Citrix ICA Connection (used by Wyse Device Manager 6215 Citrix Receiver) HTTPs / Cisco Unified CM connection over SSL 4172 Default PCoIP port for VMWare View 4.5 and later 5060/5061 SIP 5222 XMPP for Presence & IM 5800/5900 VNC Server 1433 OLE DB (Wyse Device Manager Database) RTP media ports 1494/2598 Default ICA ports for Citrix Refer to Datasheets, Deployment, and Administration Guides for complete up to date listings Default PCoIP port for VMWare View 4.0 and earlier 32

33 DEMO: Cisco Jabber with VXME

34 Enabling the Cisco Virtualized Workspace Documentation Deployment Guide y/vxme_bk_d6028d6b_00_deployment-guide-cisco-vxme-90.html Administration Guide Release Notes XME_BK_release-notes.html Integrated UC Accessories heet_c html 34

35 Key Takeaways Cisco provides a voice, video, and VDI integrated software solution that is architected, tested, and verified into validated design guidance. Cisco Jabber provides a consistent user experience Presence, IM, and phone control consistency in virtual environments Softphone capability is enabled for virtual environments using the Virtualization Experience Media Engine (VXME) software on the hardware client. The end user experience is uncompromised when migrating to a virtual environment and enhanced using the Integrated UC Accessories from Jabra and Logitech. 35

36 Q & A

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