UNIVERGE SV8100 Issue 13.0

Transcription

1 UNIVERGE SV8100 Issue 13.0 Music on Hold Description Music on Hold (MOH) sends music to calls on Hold and parked calls. The music lets the caller know that the call is waiting, not forgotten. Without Music on Hold, the system provides silence to these types of calls. The Music on Hold source can be internal (tone) or from an external customer-provided music source (i.e., tape deck, receiver, etc.). The customer-provided source can connect to a PGD(2)-U10 ADP analog port or to a connector on the CD-CP00-US. Option Available for Using System Tone The Music on Hold feature has been enhanced to allow callers to hear a system tone instead of playing the internal or external music. In accordance with U.S. copyright law, a license may be required from the American Society of Composers, Authors and Publishers (ASCAP) or other similar organizations, if radio, television broadcasts or music other than material not in the public domain are transmitted through the Music on Hold feature of telecommunications systems. NEC America, NEC Unified Solutions, Inc., and NEC Infrontia hereby disclaim any liability arising out of the failure to obtain such a license. Conditions A maximum of 97 Music on Hold sources are possible; 96 from PGD(2)-U10 ports and one from the connector on the CD-CP00-US. External music on hold source for internal calls is provided only via audio input on the CD-CP00-US. Program is to be set for 1 = External Source. No music is provided to internal calls on hold via the ACI input. Use the combination of Program 10-04, Program 10-21, Program and Program The PGD(2)-U10 ADP can connect to a CD-8DLCA, CD-16DLCA, or CD-LTA. A maximum of 56 PGD(2)-U10 ADP units can be installed in an UNIVERGE SV8100 system. Refer to the UNIVERGE SV8100 System Hardware Manual for more information. ACD can only support one Music on Hold source. Default Setting Disabled Music on Hold

2 Issue 13.0 UNIVERGE SV8100 System Availability Terminals None Required Component(s) Optional PGD(2)-U10 ADP Optional Locally provided Background Music source (i.e., CD player, Radio, NEC Audio Emcee). Related Features None Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming. Level 1 these are the most commonly assigned programs for this feature. Level 2 these are the next most commonly assigned programs for this feature. Level 3 these programs are not often assigned and require an expert level working knowledge of the system to be properly assigned. Program Program Name Description/Comments Assigned Data Level Music on Hold Setup Music on Hold Source Selection Determine whether the system should use Internal MOH, External MOH, Service Tone, or VMDB. If set to 1, Program must be set to 0 or 1. 0 = Internal MOH 1 = External MOH 2 = Service Tone 3 = VMDB (default = 2) Music on Hold

3 UNIVERGE SV8100 Issue 13.0 Program Program Name Description/Comments Assigned Data Level Music on Hold Setup Music on Hold Tone Selection When Program is set to Internal MOH, define the music that is played for Music on Hold. [When Item 1 is 0] 1 = Download File1 2 = Download File2 3 = Download File3 [When Item 1 is 1, 2, or 3] 1~100 = VRS Message (default not assigned) Music on Hold Setup Audio Gain Setup Set the Music on Hold audio gain (1~63). 1~63 ( dB) [default = 32 (0dB)] CD-CP00-US Hardware Setup External Source I/O Selection on CD-CP00-US Define how the I/O ports on the CD-CP00-US are used. 0 = External MOH (CN8)/ External Speaker(CN9) 1 = BGM source (CN8)/ External Speaker (CN9) 2 = External MOH (CN8)/BGM source (CN9) Relationship between CN number and Relay number are as follows: CN8 = Relay2 CN9 = Relay1 (default = 1) Music on Hold Source for Trunks MOH Type Set the Music on Hold source for each trunk. 0 = Internal/External MOH 1 = Customer Provided Source Connected to BGM Port 2 = Customer Provided Source Connected to ACI Port Music on Hold Source Port Source Port If the MOH type is 2 in Program , for each trunk enter the ACI source port number (1~96). Source port Class of Service for Extensions Assign a Class of Service (1~15) to an extension. Day Night/Mode: 1~8 Class of Service of Extensions (1~15) Default: Extension port 101 = Class 15 All other extension port = Class 1 Music on Hold

4 Issue 13.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Level Class of Service Options (Administrator Level) Changing the Music on Hold Tone Turn Off or On an extension user ability to change the Music on Hold tone. 0 = Off 1 = On (default = 0 for COS 1~14) (default = 1 for COS 15) DID Translation Conversion Music On Hold Source For each DID Translation Table entry (1~2000), specify the source of music to be used for DID trunks. 0 = IC/MOH Port 1 = BGM Port 2 = ACI Port DID Translation Conversion ACI Music Source Port For each DID Translation Table entry (1~2000), if item 2 is selected in Program , specify the port to be used for the source of music heard on DID trunks. When a sound source type is 2 in above : (0~96) Service Tone Setup Music On Hold Tone (Service Tone 64) Customize the repeat count for the music on hold tone if Program is set to 2. 0~255 (0=Until On-Hook) (Default 0) Refer to Table 2-33 Service Tone Setup Defaults, Program on page Basic Tone Customize the basic tone number for the music on hold tone if Program is set to Duration Count Customize the duration count for the music on hold tone if Program is set to Gain Level (db) Customize the Gain Level for the music on hold tone if Program is set to 2. 1~33 (0 = No Tone) (33=Default Time Slot) 1~255 (100~25500ms) 1~63 (-15.5 ~ +15.5) Music on Hold

5 UNIVERGE SV8100 Issue 13.0 When Using a PGD(2)-U10 ADP: Program Program Name Description/Comments Assigned Data Level ETU Setup (DLCA PKG Setup) Terminal Type (B1) If a PGD(2)-U10 ADP is used for the external music source, the module is automatically assigned type 9 if the jumper straps in the module were set prior to connecting it to the system. If another type was assigned, disconnect the PGD(2)-U10 ADP from the system, delete the type setting, and, with the jumper straps positioned correctly in the PGD(2)-U10 ADP, reconnect the module to the system. Refer to the UNIVERGE SV8100 System Hardware Manual for the jumper strap settings. 0 = Not set 1 = Multiline Terminal 2 = SLT Adapter 3 = Bluetooth Cordless Handset 6 = PGD (Paging) 7 = PGD (Tone Ringer) 8 = PGD (Doorbox) 9 = PGD (ACI) 10 = DSS Console 11 = -- Not Used Daylight Savings Setup Daylight Savings Mode Enable/Disable the system ability to adjust the time for daylight savings/standard time. 0 = Disable 1 = Enable (default = 1) ACI Extension ing Each ACI port must be assigned an extension number. Assign the extension numbers to ACI software ports. Select a number outside of the normal extension number range ACI Group Pilot Dial Assign pilot numbers to ACI groups. When a user dials the pilot number, they reach an available ACI software port in the group. ACI Ports: 1~96 (default not assigned) Up to eight digits ACI Groups: 1~16 (default not assigned) DID Translation Conversion Music On Hold Source For each DID Translation Table entry (1~2000), specify the source of music to be used for DID trunks. 0 = IC/MOH Port 1 = BGM Port 2 = ACI Port ACI Port Type Setup Set each ACI software port for Input or Input/Output. Use input ports for Music on Hold sources. Use output ports for External Paging/Ringer Control. ACI Ports: 1~96 ACI Types: 0 = None 1 = MOH/BGM (Input) 2 = External Audio Port (Input/Output (default = 2) Music on Hold

6 Issue 13.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Level ACI Department Calling Group Assign ACI software ports to an ACI Department Group. This lets ACI callers connect to ACI software ports by dialing the group pilot number (set in Program 11-08). ACI Ports: 1~96 ACI Groups: 1~16 Default: ACI Port/Group/Priority 01/ 1/ 1 02/ 1/ 2 : / :/ : 96/ 1/ 96 Refer to Analog Communications Interface (ACI) on page 2-49 for additional information Service Tone Setup Basic Tone The following features require that the system tones listed below be changed to match the table. After changing these settings the chassis must be reset for the changes to take effect. Call Screening Call Holding Busy Greeting Await Answer Transfer 1~33 (0 = No Tone) (33=Default Time Slot) Refer to Table 2-34 Service Tone Setup, Program on page Music on Hold

7 UNIVERGE SV8100 Issue 13.0 Communications Interface feature for more Music on Hold

8 Issue 13.0 UNIVERGE SV Music on Hold

9 UNIVERGE SV8100 Issue 13.0 Operation None Music on Hold

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