Report Samples. icharge PRO - REPORT SAMPLES R2

Transcription

1 Report Samples icharge PRO - REPORT SAMPLES R2

2 Contents Management Reports 3 Outgoing Traffi c Analysis 3 Departmental Cost Summary 5 Departmental Usage Summary 6 Comparative Cost Summary 7 Comparative Cost Detail 9 Unknown Extensions 10 Zero Usage Extensions 11 Incoming Reports 12 Departmental Incoming Summary 12 Departmental Call Volume 13 Extension Responses 14 Operator Loading Report 15 Departmental Responses 16 Extension Ring Time Analysis 17 Extension Answer Performance 18 Departmental Answer Performance 19 Response Time 20 Traffic Reports 23 Trunk Summary 23 Trunk Utilisation 24 Trunk Busy Period 27 Route Traffi c 29 High/Low Usage 30 High/Low Usage Dialled Numbers 30 High/Low Usage Extensions 31 High/Low Usage CLI 32 High/Low Usage Geographical 33 Call Detail 34 Call Detail 34 Departmental Call Summary 35 Client Billing 36 Client Call Summary 36 Unallocated Client Calls 37 Authorisation Call Summary 38 Unallocated Authorisation Calls 39 2

3 icharge PRO - Report Samples Management Reports Outgoing Traffic Analysis The Outgoing Traffi c Analysis will provide an overview of call traffi c by carrier detailing the call spend broken down by call category, e.g. local, trunk, mobile, international, and time of day. Run on a monthly/quarterly basis, this report is ideal for high level budgeting and ratifying the carrier bill. In addition to the statistical report a pie chart is provided showing the breakdown by carrier or at carrier level identifying the percentage split by call category. Carrier: Free Local National International Mobile Calls/Duration/Cost Totals The carrier name and tariff structure split into the main categories of call: Free. Local, National, International, Mobile and Premium rates. Calls, their duration and cost are shown totalled by category into the main time bands of the day (09:00 13:00 Morning, 13:00 18:00 Afternoon, 18:00 09:00 Evening/night) Overall category totals for the requested date/time period. 3

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5 Departmental Cost Summary The Department Cost Summary will provide details of total and average call costs. This is available at extension, department or other hierarchic level as required and broken down by call category. The report can also include equipment costs confi gured against extensions or other hierarchic levels within the directory. Additional features of this report include confi guration to use multiple currencies for international sites and to refl ect the bill you provide to clients rather than cost to yourself, making this ideal for departmental billing purposes. Cost Centre Name Average Cost This may be a department or section heading or an extension number together with its primary user name. Grouping is by the Department or section with extensions indented The average cost of a single call for this individual cost centre Call Category: Free/Local National International Mobile Fixed Costs Total: Calls Cost %Cost The total calls and cost split into the main call categories as defi ned. These costs include confi gured line and equipment rentals for the period of the requested report (i.e. where rental has been confi gured for example for a period of three months then the fi xed charge will represent the pro rata charge for the period of the report.) Cost centre totals are shown in numbers of calls, cost and percentage of the overall cost for the whole report. 5

6 Departmental Usage Summary The Departmental Usage Summary will provide details of all calls, i.e. incoming, outgoing and internal at extension, department or other hierarchic level as required and can be used to provide departmental managers with a comprehensive overview of their overall departmental call traffi c. Cost Centre Name Incoming: Internal Incoming: External Outgoing: Internal Outgoing: External Totals This may be a department or section heading or an extension number together with its primary user name. Grouping is by the Department or section with extensions indented. Tandem call durations, call volumes and their costs are included at the switch level. Call count and duration for received internal calls Call count and duration for received external calls (this includes calls from other locations on the network and from the public network. Call count and duration for internal outbound calls Call count, duration and cost for external outbound calls Call count and duration for all made and received calls within the cost centre 6

7 Comparative Cost Summary The Comparative Cost Summary will provide a defi nitive answer to questions such as which is the most cost effective carrier for my European call traffi c? The Tiger 2020 can be confi gured with multiple carrier tariff tables against which selected call traffi c can be costed. The report will display the calculated costs for all carriers selected and highlight the most cost effective. In addition to the statistical report a graphical display will present the calculated call costs for each selected carrier. This report looks at Call Condition and includes either Costed or Valid only. Carrier Cost / Saving Totals The carrier name and tariff structure Calls, their duration and cost are shown totalled by category. Overall category totals for the requested date/time period. 7

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9 Comparative Cost Detail The Comparative Cost Detail report will provide a breakdown of all the calls showing the cost based on your current tariff along with the costs of other tariffs installed on the system. This is so that comparisons can be made to determine the most effective carrier for the calls. This report looks at Call Condition and includes either Costed or Valid only. Day/ Date/ Time Duration Source Client Code Dialled Number Location Call Category Call Outcome Currency Cost Alternate Tariffs The day, date and time that the call was made How long the call lasted The extension that initiated the call The client code attributed to this call The number dialled The destination of the dialled number The billing category as determined by the tariff Indicates whether the call connected or the reason it did not (if indicated by the PBX). This is the currency that the country in question will use Cost based on the default tariff for the call The remaining columns will show the cost of the call for the tariff shown 9

10 Unknown Extensions The Unknown Extensions report details any extensions which have been used over the reporting period, but which are not represented in the Tiger 2020 Call Management System directory defi nition. This report thus delivers a quick and easy reference listing for someone to update the Call Management System Department listing. Extn Switch Total Calls Duration Cost Incoming Calls Internal % Internal Duration External % External Duration Outgoing Calls Internal % Internal Duration External % External Duration The Extension number from which calls have been detected The PABX from which the calls on unknown extensions have been detected Number of calls on this extension in the period Duration of the calls on this extension in the period Cost of calls on this extension in the period Percentage inbound internal traffi c of total on this extension Inbound internal traffi c duration on this extension Percentage inbound internal traffi c of total on this extension Inbound internal traffi c duration on this extension Percentage outbound internal traffi c of total on this extension Outbound internal traffi c duration on this extension Percentage outbound external traffi c of total on this extension Outbound external traffi c duration on this extension 10

11 Zero Usage Extensions The Zero Usage Report will show you any unused extensions along with their relevant departments and users for the reporting period selected. Site Name Extension Number Switch Name Department User Name Displays the name of the site in question Shows the extension in question Displays the name or location of the switch Shows which department the extension is located in Who the primary user of the extension is 11

12 Incoming Reports Departmental Incoming Summary The Departmental Incoming Summary will provide details of incoming calls, at extension, department or other hierarchic level as required, broken down by call source and highlighting average response time and call duration. Totals are also given for specifi c fl ag conditions that can be determined from the switch, e.g. pickup, divert, etc. This report will provide a comprehensive overview of all incoming calls to a department. This report looks at specifi c call conditions and includes either Costed or Valid only and have the following Outcome, Connected, NoAnswer, Busy, No Ring. Cost Centre Name Internal Inter PBX External Within the above: Calls Answered UnAnswered UnAnswered Divert UnAnswered Busy This may be a department or section heading or an extension number together with its primary user name. Grouping is by the Department or section with extensions indented. Intra PBX calls Calls between PBX in the same network Calls from the public network (PSTN) The combined total of Answered + UnAnswered + UnAnswered Divert + UnAnswered Busy Call Outcome of Connected Call Outcome of UnAnswered Terminating reason of either Recall, Redirect, Divert, FollowMe, Voic or Paging Call Outcome of either UnAnswered, Busy or No Ring Terminating reason of either Recall, Redirect, Divert, FollowMe, Voic or Paging Call Outcome of Busy Terminating reason of either Recall, Redirect, Divert, FollowMe, Voic or Paging 12

13 Departmental Call Volume The Departmental Call Volume Summary will provide details of incoming calls, at extension, department or other hierarchic level as required, broken down by call source and the volume of calls answered and unanswered in hourly intervals throughout the working day. This report will enable the departmental manager to assess that the call handling and routing is structured correctly within the switch and to identify appropriate staffi ng levels during the working day. This report looks at specifi c call conditions and includes either Costed or Valid only and have either a. Outcome of Connected b. Outcome of NoAnswer, Busy, Do Not Disturb, Refused and a Terminating Reason of Normal. Cost Centre Name Answered UnAnswered Total Total External Total Int / Net This may be a department or section heading or an extension number together with its primary user name. Grouping is by the Department or section with extensions indented. Call Outcome of Connected Call Outcome is either NoAnswer, Busy, DoNotDisturb or Refused Terminating reason is Normal Complete Call Count and percentage of total calls for this cost centre Call Count and percentage of total calls for this cost centre which were external calls Call Count and percentage of total calls for this cost centre which were internal to the company i.e. internal calls or inter PBX. 07:00 08:00 etc Call totals for hourly slots through the day until 19:00 then 19:00 until 07:00am. 13

14 Extension Responses The Extension Response Report will provide, by extension or console, the average response time both statistically and graphically, together with the number and percentage of calls answered within up to 5 user-defi nable answer thresholds, e.g. 0-5 seconds, 6-10 seconds, etc. This report will assist in assessing performance and increasing productivity in a service environment, e.g. help-desk, product enquiries, etc. This report looks at specifi c call conditions and includes either Costed or Valid only Extn Primary User Department Unans Calls Answered Calls Average Response Time Responses >= Extension number for this line detail Where more than one user is registered at an extension then one entry is nominated as the primary user to appear on reports (may commonly be a job title). The name of the department or section relating to the extension concerned Call count of calls fl agged as unanswered Call count of calls indicating they were answered Average time to answer calls in seconds. Call response times greater than or equal to the confi gured values 14

15 Operator Loading Report The Operator Loading report is designed to assist the user in monitoring staffi ng levels in a call centre or switchboard environment. This report takes in to account all inbound calls to a set of extensions/departments (defi ned by the fi lter being used) and will advise the amount of operators that would be needed to handle the calls over a user confi gurable handling time. The handling time can be altered on the grid stage of the report and includes both ring time and talk time. Time (First Selected Day) Calls Reqd Ops Time slot start time in half hour slots in format HH:MM:SS Day of week and date in format DD/MM/YYYY to a maximum of seven days Call count of calls received with the time slot Based on the confi gured Call Handling Time the suggested number of operators required to handle this volume of calls. The page header also shows the Call Handling Time value as confi gured in seconds. The report footer shows the Average Call Duration and the Total of Unanswered calls for each day. 15

16 Departmental Responses The Departmental Responses Report will provide, the average response time both statistically and graphically, together with the number and percentage of calls answered within up to 5 user-defi nable answer thresholds, e.g. 0-5 seconds, 6-10 seconds, etc. Department Unans Calls Answered Calls Average Response Time Responses >= The name of the department or section Call count of calls fl agged as unanswered Call count of calls indicating they were answered Average time to answer calls in seconds. Call response times greater than or equal to the confi gured values 16

17 Extension Ring Time Analysis This report will display the ring time for the extension in a quick and easy to view format. The average ring time will display as a bar graph for quick and easy reference, whilst the rest of the data will break down into user defi nable time segments so the user can see how many calls where answered between 0-5 seconds 5-10 seconds etc. Extn Primary user Total Calls Max Duration Avg. Duration Max Ring Average ring Time The Extension that has received the call The user associated to that particular Extension The total calls received by that extension Displays the longest duration that the extension had a call for Displays the average duration for the total calls received by that extension Shows the longest ring time received by that extension Shows in data and in graphical format the average ring time per extension in seconds 0 seconds Total calls answered between 0 and 5 seconds 5 seconds Total calls answered between 5 and 10 seconds 10 seconds Total calls answered between 10 and 15 seconds 15 seconds Total calls answered from 15 seconds upwards The report footer shows the call types that have been excluded. 17

18 Extension Answer Performance This report shows the performance of each extension for the incoming calls received. The data displayed shows the amount answered calls and the time taken to do so within user defi ned periods of time. Also shown by the report is the amount of calls lost by each extension, categorised by unanswered, busy or calls that were sent to voic . User Department Called Number Answer Point Total Calls Ans d calls <=(X) Ans d calls <=(X) % Busy Calls Busy Calls % Unanswered Calls Unanswered Calls % Answered in Seconds Voic Busy% Shows the user name and department the extension is assigned to The originally dialled extension The extension that answered the call Total amount of incoming calls Confi gurable fi eld showing how many calls answered within the target Percentage of total calls answered within the target The amount of calls unanswered due to the extension being busy Percentage of calls not answered due to the extension being busy Amount of unanswered calls Percentage of unanswered calls The amount of calls by total and percentage, divided into user defi nable time groupings The amount of calls that sent to voic by total and percentage The percentage of busy calls (if you decide to display them in the report) 18

19 Departmental Answer Performance This report shows the performance of each department for the incoming calls received. The data displayed shows the amount answered calls and the time taken to do so within user defi ned periods of time. Also shown by the report is the amount of calls lost by each department, categorised by unanswered, busy or calls that were sent to voic . Department Total Calls Ans d calls <=(X) Ans d calls <=(X) % Busy Calls Busy Calls % Unanswered Calls Unanswered Calls % Answered in Seconds Voic Shows the department in question Total amount of incoming calls Confi gurable fi eld showing how many calls answered within the target Percentage of total calls answered within the target The amount of calls unanswered due to the extension being busy Percentage of calls not answered due to the extension being busy Amount of unanswered calls Percentage of unanswered calls The amount of calls by total and percentage, divided into user defi nable time groupings The amount of calls that were sent to voic , and of those how many left messages 19

20 Response Time The Response Time Report can be generated on both operator and extension response times (switch dependent) and will provide statistics on a quarter-hour basis of total calls, answered or unanswered and the average and worst response times. Two threshold levels can be specifi ed to highlight the number of calls answered exceeding these times. With the graphical display, in addition to the statistics, the information provided will give a clear picture of the busiest times of the day and assist the switchboard supervisor/departmental manager in ensuring that a fi rst class level of service is offered at all times. Time Answered Unanswered Excluded Total Time slots in quarter hour increments through the day in format HH:MM Call count of calls answered within this time slot Call count of calls unanswered within this time slot Call count of calls which don t have any valid response time (defi ned at end of report) Total call count of the above three columns % Answered The percentage of the total calls which were answered. Calls > 5 sec Calls > 10sec Answer Time Average Answer Time Worst Call count of calls which took longer than 5 seconds to answer (value may be confi gured) Call count of calls which took longer than 10 seconds to answer (value may be confi gured) The average answer time of all the calls answered within the time slot The worst response time detected within the calls in this time slot 20

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23 Traffic Reports Trunk Summary The Trunk Summary is an ideal report to identify faulty, under-utilised or zero-usage trunks. The report will provide line totals by trunk type, i.e. both-way, ddi, etc, with a breakdown by incoming and outgoing calls. Trunk Incoming Calls Ansd Unansd Duration Outgoing National/Local/Free International Mobile Totals Calls Duration Cost The Trunk number containing the main trunk group number followed by the trunk index. The number of calls inbound on this particular trunk The number of inbound calls which were answered on this trunk The number of inbound calls which were unanswered on this trunk The total duration of inbound calls on this trunk Calls outbound to National or Local or Free numbers summarised by Calls, their Duration and Cost Calls outbound to International numbers summarised by Calls, their Duration and Cost Calls outbound to Mobile numbers summarised by Calls, their Duration and Cost Number of calls in each category Duration of the calls in each category Cost of calls in this category 23

24 Trunk Utilisation The Trunk Utilisation Report can be generated on user-defi ned groups of trunks and will provide statistics on a quarter-hour basis detailing the volume of incoming and outgoing calls, total and percentage occupancy. With the graphical display, in addition to the statistics, the information provided will assist the telecommunications manager in identifying the peak occupancy on a particular route and ensuring that the switch is running at an optimum performance level. The modelling feature will assist in future planning by offering the facility to manipulate the number of trunks and display the actual traffi c over greater or fewer trunks. N.B. The report header notes that the values in this report refer to the number of calls in progress. It is important to remember this as a single call on a trunk may span a number of quarter hour segments Major call counts are shown at the head of the page if these are required. Time Number of calls IN PROGRESS Incoming Outgoing Continuation Total Calls Total Occupancy Average Line Occupancy Total Occupancy % The time of day on quarter hour slots of format HH:MM The number of inbound calls IN PROGRESS during this quarter of an hour The number of outbound calls IN PROGRESS during this quarter of an hour These counts denote that the trunk was in use as part of a call which was re-routed in some form. These types are defi ned at the foot of the report where it is explained that these are not counted as part of the total call count. The total number of calls IN PROGRESS during this quarter of an hour The total duration of time that trunks were in use during the period in the format HHHH:MM:SS The total occupancy as defi ned above divided by the total number of trunks involved. The total occupancy divided by the total possible occupancy for these specifi c set of trunks shown as a percentage. 24

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27 Trunk Busy Period The Trunk Busy Period Report will assist the telecommunications manager in identifying the busiest period and peak occupancy, on a specifi c group of trunks, e.g. DDI, BT trunks. The busy period is user-defi nable, e.g. 5 minutes, 15 minutes, 30 minutes, etc. The statistics provided include the total and busy period occupancy, percentage occupancy in the busy period and percentage of the total traffi c occurring in the busy period. A graphical display plots the busy period for each day selected clearly highlighting daily call patterns. The report header shows the busy period in use (1 to 60 minutes) and the number of trunks Date Total Occupancy Total Calls Busiest Period Beginning Busy Occupancy In format DD/MM/YYYY The total duration of call time on these trunks for the period The total number of calls on these trunks for the period The start time of the busiest period of the day The total duration of call time on these trunks for the busy period % Traffic in Busy Period The above Busy Occupancy expressed as a percentage of the traffi c for the whole day % GOS Obtained The percentage of the Grade Of Service obtained (for many systems no calls will be blocked). If there are insuffi cient trunks for this type of call this will be refl ected in a non-zero %GOS obtained. Trunks Reqd. For specified % GOS Percentage Occupancy in the Busy Period The user can specify the % GOS (normally in the range 5% to 0.01%) for which this fi eld will indicate the number of trunks required to achieve this. N.B. A 5% GOS indicates 5 call rejections in 100. A 0.01 GOS indicates 1 call rejection in 10,000. The actual occupancy in the busy period divided by the maximum possible occupancy shown as a percentage value and as a histogram. 27

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29 Route Traffic The Route Traffi c Report can be generated based on a user-defi ned set of dialling codes/specifi c numbers and will highlight the total number of outgoing calls, total call duration and total cost for each code/number. This will enable the telecommunications manager to assess viability of alternative carriers on specifi c routes; by selecting various country codes, or to ascertain the total call traffi c and call spend to all UK regional offi ces, by selecting their specifi c dialled numbers. The report will also show incoming calls from the selected codes/numbers, i.e. the CLI, if presented from the switch. In the latter example of analysis of UK regional offi ce traffi c the incoming information will highlight the volume of calls received from each offi ce, and with the ability to sort on the volume and duration fi elds, will immediately show the offi ce placing the most calls or taking the most call time. Site Access Digits Destination Out Calls Out Cost Out Drtn Total Calls Total Cost Total Drtn Site code of traffi c The access code used for this route The route code (this may have been specifi ed as a complete dialled number or as just the STD code) The name for this route as specifi ed in the Route Saveset table. The total number of outbound calls detected on this route The total cost of outbound calls on this route The total duration of outbound calls on this route format HH:MM:SS The total number of all calls on this route The total cost of all calls on this route The total duration of all calls on this route format HH:MM:SS 29

30 High/Low Usage High/Low Usage Dialled Numbers The High/Low Usage Report on Dialled Numbers will provide an analysis of the numbers dialled most frequently, those incurring the most cost or the longest duration. This report will assist in identifying numbers that should be programmed for speed-dialling, possible routes for alternative carriers or dedicated circuits. In addition, the report will highlight potentially fraudulent use of the network. (Sequence Number) Dialled Number Access Code Destination Name Charge Band Call Volume Cost Duration Line item sequence number The number dialled The number used to access a trunk. The default normally being 9. This number often denotes the carrier which may be a private network. The destination of the dialled number of an outbound call or the origin of an inbound call as looked up in the STD list contained in the reference tables. The particular carrier charge banding as defi ned in the systems tariff tables for this call. The number of calls of this type which were detected. The report may be sequenced by this number. The total cost for all of these particular calls. The report may be sequenced by this value. The total duration for all of these particular calls. The report may be sequenced by this value. 30

31 High/Low Usage Extensions The High/Low Usage Report on Extensions will provide an analysis of the extensions making the most calls, those incurring the most cost or spending the most time on the telephone. The call totals are broken down by percentage over the category of call, e.g. incoming internal and external, outgoing internal and external. The Low Usage Report will immediately highlight spare extensions or those with very low volumes of call traffi c. (Sequence Number) Extn Primary User [Department] Total Calls Duration Cost Incoming Calls - Internal Line item sequence number The extension number concerned together with the primary user name for that extension with department name shown in brackets. The number of calls of this type which were detected. The report may be sequenced by this number. The total duration for all of these particular calls. The report may be sequenced by this value. The total cost for all of these particular calls. The report may be sequenced by this value. % The percentage of calls for this extension which incoming internal Duration Incoming Calls - External The total duration of calls for this extension which incoming internal % The percentage of calls for this extension which incoming external Duration Outgoing Calls - Internal The total duration of calls for this extension which incoming external % The percentage of calls for this extension which outgoing internal Duration Outgoing Calls - External The total duration of calls for this extension which outgoing internal % The percentage of calls for this extension which outgoing external Duration The total duration of calls for this extension which outgoing external 31

32 High/Low Usage CLI The High/Low Usage Report on CLI (Calling Line Identity) will provide an analysis of the most frequent incoming callers or those with the longest total call duration. This report will assist in identifying customer calling patterns, and, by utilising the query fi lters to select unanswered calls, will highlight potential unanswered customer calls. CLI Number Destination Name Call Category Currency Call Volume Average Response Average Duration Total Cost Total Duration The Calling Line Identity (source number) of inbound calls to the PABX concerned The description held within the reference tables for calls on this route The billing category as determined by the tariff This is the currency that the country in question will use The number of calls on this route The average response to calls inbound from this source or route The average duration of calls inbound from this source or route Not currently applicable The total duration of all calls from this source 32

33 High/Low Usage Geographical The High/Low Usage Geographical report will provide an analysis of the geographic areas for incoming or outgoing calls. This report will assist in identifying customer calling patterns. Digits Destination Currency Outgoing calls Outgoing cost Outgoing Duration Outgoing meter pulses Incoming calls Incoming Duration Total calls Total cost Total Duration These are the STD Codes that Tiger will use to determine the location The destination of the dialled number of an outbound call or the origin of an inbound call as looked up in the STD list contained in the reference tables. This is the currency that the country in question will use The number of outgoing calls to a destination The total cost of all calls to that destination The average duration of calls outbound to this destination This would show the total meter pulses used for the calls if it where active on the switch The total duration of all calls from this source The total duration of all incoming calls from this source The total calls for incoming and outgoing calls to a particular location The total cost of calls to a particular location The total duration of calls to and from a particular location 33

34 Call Detail Call Detail The Call Detail Report is designed to show extensive information about every individual call made. As there is so much information available the report is fully customisable, columns can be resized, added and removed to suit the individual s requirement at the time. It is ideally used in conjunction with the larger scale Management reports in order to investigate, for example, specifi c extension or trunk usage more closely. The available columns are shown below though normally a number of these will be turned off on any individual system. Day Date Time Source Destination Destination Name First three letters of the day of the week. Call date in format DD/MM/YYYY Call time in format HH:MM:SS The originating extension or trunk Destination extension or trunk The destination based on the std Access The number used to access a trunk. The default normally being 9. Dialled Number/CLI Location Ring Time Init. Reason Term. Reason Call Outcome Switch Duration Cost The outgoing/incoming number Location of the dialled or incoming number Amount of time in seconds before the call was answered or disconnected The method in which the call initiated The method in which the call terminated The outcome of the call i.e. connected or not answered The total duration of the call including the ring time and talk time The cost of the call based on the tariff applied 34

35 Departmental Call Summary The Departmental Call Summary Report is customisable to provide a summary of usage at departmental and extension level and can also be confi gured to include the call details of the individual calls in date and time sequence by extension. This report may be produced regularly, for each departmental manager, to highlight high cost or high duration calls. Cost Centre Name Calls Meter Units Cost Duration This may be a department or section heading or an extension number together with its primary user name. Grouping is by the Department or section with extensions indented. Only shown on totals lines giving the total call count for this cost centre Only shown on totals lines giving the total meter pulse count for the cost centre (this value only applies to sites which have meter pulse indication on trunks) The cost of the call or calls (zero for inbound) normally excluding any tax. The format is as defi ned by the regional settings of the system The duration of the call or calls in the format (HH)HH.MM.SS 35

36 Client Billing Client Call Summary This report provides information and costing on call data from switches that support Client codes for users. It can be confi gured to show the actual call cost or to display an uplifted rate in order to bill clients at a higher rate or to cover costs. The Client Code Call detail report looks similar to the call detail report, but orders by Client or Authorisation code instead. Client Extension Calls Meter Units Cost Duration VAT (separate line) Total Including VAT Either the Client Code or name is displayed depending on confi guration Summary lines of outbound calls made using the above client code Total of calls made against this client code Total of meter units registered to this client code Total cost of calls having this client code Total duration of calls having this client code in format (HH)HH:MM:SS Value Added Tax (using confi gured VAT rate) for this customer s calls Total Cost of calls for this client including the VAT 36

37 Unallocated Client Calls This report shows call details for each individual call for the departments/extensions, which meet the criteria of the fi lter and that have not had a client code assigned to them. Client Code Department Extension Date / Time Meter Units Cost Currency Duration Dialled Number Location Either the Client Code or name is displayed depending on confi guration Shows which department the extension is located in Summary lines of outbound calls made using the above client code Date of calls in format DD/MM/YYYY Total of meter units registered to this client code Total cost of calls having this client code This is the currency that the country in question will use Total duration of calls having this client code in format (HH)HH:MM:SS The number dialled The destination of the dialled number 37

38 Authorisation Call Summary This report shows information and costing on call data from switches that support Authorisation codes for users. It can be confi gured to show the actual call cost or to display an uplifted rate in order to bill clients at a higher rate or to cover costs. Authorisation Extension Calls Meter Units Cost Duration VAT (separate line) Total Including VAT Either the Authorisation Code or name is displayed depending on confi guration Summary lines of outbound calls made using the above client code Total of calls made against this client code Total of meter units registered to this client code Total cost of calls having this client code Total duration of calls having this client code in format (HH)HH:MM:SS Value Added Tax (using confi gured VAT rate) for this customer s calls Total Cost of calls for this client including the VAT 38

39 Unallocated Authorisation Calls This report shows call details for each individual call for the departments/extensions, which meet the criteria of the fi lter and that have not had an authorisation code assigned to them. Date Department Extension Time Meter Units Duration Currency Cost Dialled Number Location Date of calls in format DD/MM/YYYY Shows which department the extension is located in Summary lines of outbound calls made using the above client code Time of day Total of meter units registered to this client code Total duration of calls having this client code in format (HH)HH:MM:SS This is the currency that the country in question will use Total cost of calls having this client code The number dialled The destination of the dialled number * Please note, availability of any of the reports shown in this document is dependent upon your telephony system, and some may require the purchase of additional licensing. If in doubt, please contact your Tiger Account Manager. 39

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