Overview of Avaya Aura Communication Manager Branch

Transcription

1 Overview of Avaya Aura Communication Manager Branch Issue 5 December 2009

2 2008 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. For full legal page information, please see the complete document Avaya Support Notices for Software Documentation, document number To locate this document on the website, simply go to and search for the document number in the search box. Documentation disclaimer Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User. Link disclaimer Avaya Inc. is not responsible for the contents or reliability of any linked web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages. Warranty Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the following web site: Copyright Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law. Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is in the United States. For additional support telephone numbers, see the Avaya web site:

3 Contents Chapter 1: Introduction to Avaya Aura Communication Manager Branch 7 Current business landscape What is Avaya Aura Communication Manager Branch? Communication Manager Branch benefits Communication Manager Branch configurations Stand-alone branch Stand-alone branch with centralized management Networked branch locations solution Chapter 2: Platforms Communication Manager Branch i i40 Constructs i40 - A i40 - BRI i40 - DS Communication Manager Branch i120-a Communication Manager Branch G450 Media Gateway Chapter 3: Management of Communication Manager Branch Management Branch Device Manager Integrated Management for Communication Manager Branch Communication Manager Branch Central Manager Network Management Console Software Update Manager Configuration Manager Chapter 4: Applications and capabilities Applications Automated Attendant Voice mail Modular Messaging Communication Manager Branch application enablement Avaya SIP Enablement Services Capabilities Downgrade Support Features Overview of Avaya Distributed Office Issue 5

4 Contents Chapter 5: Telephones Avaya one-x Deskphones Avaya one-x Deskphone Value Edition Paper labels Avaya IP Speakerphones Avaya one-x Deskphone IP Avaya 4600-series IP telephones Avaya analog telephones Avaya wireless telephones Digital Enhanced Cordless Telecommunications (DECT) telephones Avaya 3600-series IP Wireless telephones Avaya 2400-series DCP telephones Avaya 9600-series SIP telephones Third-party telephones Chapter 6: Deployment Ease of Deployment Profiles Routing Service Provider Session Initiation Protocol Appendix A: Capacities and platform specifications Capacities Communication Manager Branch i40 specifications Communication Manager Branch i40 capacities Communication Manager Branch i40 power cord specifications Communication Manager Branch i120-a specifications Communication Manager Branch i120-a capacities Communication Manager Branch i120-a power cord specifications Communication Manger Branch G450 Media Gateway specifications G450 media gateway capacities Communication Manager Branch G450 power cord specifications Appendix B: Modules Telephony media modules MM710B media module MM711 media module MM712 media module Overview of Avaya Distributed Office December 2009

5 Contents MM714/MM714B media module MM716 media module MM717 media module MM720 media module MM722 media module Media Module Descriptions MM710B T1/E1 media module MM711 Analog Port/Trunk media module MM712 DCP media module MM714/MM714B Global Analog media module MM716 Analog media module MM717 DCP media module MM720 BRI media module MM722 BRI media module LAN media modules MM316 media module Index Overview of Avaya Distributed Office Issue 5 December 2009

6 Contents 6 Overview of Avaya Distributed Office December 2009

7 Chapter 1: Introduction to Avaya Aura Communication Manager Branch Current business landscape Today, a large majority of employees work in branch offices located throughout the world. A corporate enterprise can have thousands of branch locations. With the branch office landscape changing every day, communications becomes more complex between branch offices and company headquarters, between one remote office and another, and between all locations and customers. Managing the communication needs of these branch offices becomes critical. Branch locations are often confronted with: Inconsistent end-user experience Disparate communication platforms across branch locations Limited flexibility Communication not leveraged across all sites A major challenge for corporate enterprises is to maintain consistent communications features and quality in all locations, while keeping costs low. What is Avaya Aura Communication Manager Branch? Communication Manager Branch is a highly distributed business communications solution for branch offices that delivers powerful communications applications, centralized management, rapid deployment, and a low total cost of ownership. With Communication Manager Branch, more branch locations does not mean more complexity. Communication Manager Branch can be used by corporate enterprises with branch networks of virtually any size. Communication Manager Branch also offers a familiar Key system and IP telephony end-user experience for branch staff. For a description of the networking capabilities of Communication Manager Branch, see the Design and Implementation Guide for Avaya Aura Communication Manager Branch, Overview of Avaya Distributed Office Issue 5 December 2009

8 Introduction to Avaya Aura Communication Manager Branch Communication Manager Branch benefits Easily scale as your branch network grows. SIP-based distributed architecture eliminates hardware and network complexity. Advanced branch applications from Avaya and our partners enhance productivity and customer responsiveness, making your business more competitive. Intuitive centralized management delivers complete branch network visibility and control from a single interface. Fast, flexible deployment templates limit technical expertise required at branch locations. Key system and PBX system telephone interface virtually eliminates branch staff training. Networked locations streamline communication and workflow with other branches and headquarters. Communication Manager Branch configurations This section show how Communication Manager Branch can solve your branch location communication needs. 8 Overview of Avaya Distributed Office December 2009

9 Communication Manager Branch configurations Stand-alone branch Figure 1 shows a Communication Manager Branch solution with stand-alone branch locations. In this scenario: Interbranch calls and calls from a branch location to the main location will be made over the PSTN only. Figure 1: Stand-alone remote sites Main Business Location Telephone Critical alarms sent to the Avaya Secure Enhanced Alarming receiver via customer-provided internet connection PSTN CM-B i40 Feature Server SIP Enablement Services Device Manager CTI and TAPI apps Automated Attendant Voice mail Secure Enhanced Alarming CM-B i120-a Feature Server SIP Enablement Services Device Manager CTI and TAPI apps Automated Attendant Voice mail Secure Enhanced Alarming SIP, H.323, digital and analog telephones, fax Branch Locations SIP, H.323, digital and analog telephones, fax 9 Overview of Avaya Distributed Office Issue 5 December 2009

10 Introduction to Avaya Aura Communication Manager Branch Stand-alone branch with centralized management Figure 2 shows another Communication Manager Branch solution with stand-alone branch locations, this time with a centralized management component at the main business location. In this configuration: Inter-branch calls and calls from a branch location to the main location can be made over the PSTN. Avaya Integrated Management for Communication Manager Branch, installed at the main business location, provides centralized management to the branch locations. You can monitor your system over a private WAN. 10 Overview of Avaya Distributed Office December 2009

11 Communication Manager Branch configurations Figure 2: Stand-alone remote sites with centralized management Main Business Location SIP Apps SIP IVR SIP TDM Management Corporate LAN HTTPS Proxy SES home servers Communication Manager Optional components Central Manager SES Edge The notification is transmitted via an HTTPS/SSL- authenticated web-service to the Avaya alarm receiver on Avaya's firewall PSTN Private WAN PSTN CM-B i40 Feature Server SIP Enablement Services Device Manager CTI and TAPI apps Automated Attendant Voice mail Secure Enhanced Alarming CM-B i120-a Feature Server SIP Enablement Services Device Manager CTI and TAPI apps Automated Attendant Voice mail Secure Enhanced Alarming SIP, H.323, digital and analog telephones, fax Branch Locations SIP, H.323, digital and analog telephones, fax 11 Overview of Avaya Distributed Office Issue 5 December 2009

12 Introduction to Avaya Aura Communication Manager Branch Networked branch locations solution Figure 3 is a diagram of a Communication Manager Branch solution with networked branch locations. Inter-branch calls and calls from a branch location to the main location can be made over the PSTN. Avaya Integrated Management for Communication Manager Branch, installed at the main business location, provides centralized management to the branch locations. SIP calls between the branch and main locations can be made over the private WAN or over public Internet SIP trunks. Inter-branch SIP calls can be made through an Avaya SIP Enablement Services (SES) edge at the main location. 12 Overview of Avaya Distributed Office December 2009

13 Communication Manager Branch configurations Figure 3: Networked remote sites The notification is transmitted via an HTTPS/SSL- authenticated web-service to the Avaya alarm receiver on Avaya's firewall Main Business Location SIP Apps SIP IVR SIP TDM Management Corporate LAN HTTPS Proxy SES home servers Communication Manager Optional components Branch Central Manager SES Edge PSTN Private WAN PSTN CM-B i40 Feature Server SIP Enablement Services Branch Device Manager CTI and TAPI apps Automated Attendant Voice mail Secure Enhanced Alarming CM-B i120 Feature Server SIP Enablement Services Branch Device Manager CTI and TAPI apps Automated Attendant Voice mail Secure Enhanced Alarming SIP, H.323, digital and analog telephones, fax Branch Locations SIP, H.323, digital and analog telephones, fax 13 Overview of Avaya Distributed Office Issue 5 December 2009

14 Introduction to Avaya Aura Communication Manager Branch 14 Overview of Avaya Distributed Office December 2009

15 Chapter 2: Platforms Avaya Aura Communication Manager Branch is available in three platforms: Communication Manager Branch i40 Communication Manager Branch i120-a Communication Manager Branch G450 Media Gateway With any of the platforms, Communication Manager Branch provides the following capabilities: Optimized communication solutions for multi-site businesses Manage entire communications network from one location Set up new locations quickly Reduce staff workflow disruption with minimal retraining required for using the key system interface Meet all communication needs with one easy to use solution Communication Manager Branch supports a wide range of endpoints (see Telephones on page 35). Communication Manager Branch i40 The Communication Manager Branch i40 platform is designed for small to medium size distributed locations within an enterprise. Each i40 platform allows up to 40 administrable users. The maximum number of users can vary based on the amount of system traffic. For details, see the Design and Implementation Guide for Avaya Aura Communication Manager Branch, , or your Avaya representative. i40 Constructs The i40 comes in three configurations, or constructs. For a detailed description of the three i40 constructs, see the Design and Implementation Guide for Avaya Aura Communication Manager Branch, Overview of Avaya Distributed Office Issue 5 December 2009

16 Platforms i40 - A14 Figure 4: Communication Manager Branch i40 - A14 i40 - BRI Figure 5: Avaya Aura Communication Manager Branch i40 - BRI i40 - DS1 Figure 6: Avaya Aura Communication Manager Branch i40 - DS1 Each i40 construct contains the following ports: One Console port 16 Overview of Avaya Distributed Office December 2009

17 Communication Manager Branch i40! CAUTION: CAUTION: Do not use the Console port. Do any work on the platform using the Ethernet services port only. One USB interface port (for use with USB flash disk or USB Modem) One Contact Closure Adjunct (CCA) port One Ethernet Services/WAN port Eight Power over Ethernet (PoE) Ethernet ports At least two analog line ports One Emergency Transfer Line In addition to these ports, i40 constructs contain additional ports. Table 1 lists the three i40 constructs and describes the telephony ports on each. Table 1: i40 constructs Construct Analog trunk ports Analog line ports ISDN BRI trunk ports T1/E1 interface port. 1 i40 - A i40 - BRI i40 - DS The T1/E1 interface port can be configured for ISDN PRI, Robbed Bit, or CAS signaling. 2. The i40 - DS1 construct also contains three pairs of test jacks that are used by service personnel only. 17 Overview of Avaya Distributed Office Issue 5 December 2009

18 Platforms Communication Manager Branch i120-a The i120-a platform is designed for medium to large size distributed locations within an enterprise. Each i120-a platform allows up to 120 administrable users. The maximum number of users can vary based on the amount of system traffic. For details, see the Design and Implementation Guide for Avaya Aura Communication Manager Branch, , or your Avaya representative. Figure 7: Avaya Aura Communication Manager Branch i120-a Each i120-a contains the following ports: One Console port CAUTION:! CAUTION: Do not use the Console port. Do any work on the platform using the Ethernet services port only. One USB port (located on the chassis for use with a USB modem and USB flash disk) One Contact Closure Adjunct (CCA) port One Ethernet Services/WAN port One Ethernet LAN PoE port One analog trunk port Two analog line ports One Emergency Transfer Relay port For additional ports on the i120-a-a, Media Modules are available. Contact your Avaya representative for details. 18 Overview of Avaya Distributed Office December 2009

19 Communication Manager Branch G450 Media Gateway Communication Manager Branch G450 Media Gateway The Communication Manager Branch G450 Media Gateway is designed for medium to large size distributed locations within an enterprise. Each G450 allows up to 450 administrable users. The maximum number of users can vary based on the amount of system traffic. For details, see the Design and Implementation Guide for Avaya Aura Communication Manager Branch, , or your Avaya representative. The G450 Media Gateway shown in Figure 8 is for illustration purposes only. Figure 8: Communication Manager Branch G450 Media Gateway Each G450 contains the following ports: One Console port CAUTION:! CAUTION: Do not use the Console port. Do any work on the platform using the Ethernet services port only. Two USB ports (located on the chassis for use with a USB modem and USB flash disk) One Contact Closure Adjunct (CCA) port Two Ethernet WAN ports The Ethernet WAN ports are not active. Two Ethernet LAN ports One Emergency Transfer Relay port 19 Overview of Avaya Distributed Office Issue 5 December 2009

20 Platforms For additional ports on the G450, Media Modules are available. Contact your Avaya representative for details. 20 Overview of Avaya Distributed Office December 2009

21 Chapter 3: Management of Communication Manager Branch Management Whether you have a few branch locations or thousands of branch locations, managing your Communication Manager Branch system is easy. To administer a branch locally, use the Branch Device Manager. To administer the network centrally, use the Branch Central Manager. Branch Device Manager Communication Manager Branch - Device Manager is a web based tool that is designed for an individual branch, and for individual branches in a multi-location network. A Device Manager is installed at each branch location. The Device Manage can then be monitored and controlled from a central location, via the customer s IP network. Device Manager provides powerful and seamless management of telephony functions, together with messaging, auto-attendant services, and voice mail. Installation: At the remote location, a user or office worker simply plugs the USB thumb drive (USB flash disk) into their PC and prints out the customized quick start guide. One of two types of installations can then take place: The USB flash disk contains a profile designed for the specific installation. The user does not need to do anything except connect telephones, trunks and networks connections. This type of installation enables each system to be physically set-up in a short amount of time. If the USB flash disk contains only one profile, an automatic loader will install the profile onto the Avaya Aura Communication Manager Branch - Device Manager. The USB flash disk comes pre-loaded with several generic configurations. In this scenario, the user manually loads the required profile onto the platform. The user then connects the telephones, trunks and networks connections. 21 Overview of Avaya Distributed Office Issue 5 December 2009

22 Management of Communication Manager Branch Once set-up and administered, connecting the Central Management platform to the Central Manager is a simple process, in which you simply connect the branch platform to the network and type the Communication Manager Branch platform IP in the Central Manager server. You will need to enter the required IP address, login name and a password. Communication Manager Branch can then connect to the central Integrated Management tool. After you login, Figure 9 shows the home page for Communication Manager Branch Device Manager. For detailed administration information, see the Avaya Aura Communication Manager Branch Device Manager Reference, Figure 9: Avaya Aura Communication Manager Branch Device Manager 22 Overview of Avaya Distributed Office December 2009

23 Management Integrated Management for Communication Manager Branch Avaya Integrated Management for Communication Manager Branch is a suite of tools to help you manage and administer all of your branch locations. Integrated Management is a comprehensive solution that helps the enterprise reduce the cost of every phase of a Communication Manager Branch implementation, from pre-staging and provisioning, to deployment, administration, maintenance, and fault management. In addition, Integrated Management provides Communication Manager Branch deployments that are performed faster and are less error prone. Integrated Management performs automatic validation of the deployed hardware, software, and firmware releases. If needed, Integrated Management enables the administrator to bring all software and firmware up-to-date. Figure 10 shows the home page for Avaya Integrated Management for Communication Manager Branch. From this page, you can select the web-based tool that you need. 23 Overview of Avaya Distributed Office Issue 5 December 2009

24 Management of Communication Manager Branch Figure 10: Avaya Integrated Management for Communication Manager Branch Avaya s Integrated Management is made up of four web-based tools: Communication Manager Branch Central Manager Network Management Console Software Update Manager Configuration Manager ENM Backup Utility? After selecting one of the web-based tools, you must log in to that tool. For detailed administration information, see the Avaya Aura Avaya Aura Communication Manager Branch Central Manager help. 24 Overview of Avaya Distributed Office December 2009

25 Management Communication Manager Branch Central Manager Avaya Aura Communication Manager Branch Central Manager is a web based tool that provides the central management functions that are necessary to administer a network of branch locations. The application serves as a focal point for configuring the network. With Central Manager, you can: Display all branches Group similar branches into logical groups Manage all branches, groups of branches, and individual branches Central Manager offers: Bulk and template-based configuration management - Easily replicate branch configurations - Change once and propagate to many branches (for example, button changes and announcement updates) - Routing tables, system speed dial lists, short codes, and directory updates Bulk distribution of pre-recorded voice announcement files for Automated Attendant And Voice Mail announcements 25 Overview of Avaya Distributed Office Issue 5 December 2009

26 Management of Communication Manager Branch Network Management Console The Network Management Console (NMC) is a tool providing a global view of an entire network, from the Communication Manager Branch branches down to individual application computers and phones. Use Network Management Console to manage the hardware components in your Avaya network from a system point of view. After deployment, the NMC tool displays a network topology view (both physical and logical) of all Communication Manager Branch systems. Through the NMC, it is also possible to launch Device Manager to drill down and apply changes to an individual branch, end user account, and even the provisioning of individual station-related information (button mappings, speed dial lists, etc). Auto-discovery and monitoring provides real time information on the system health status and current alarms. Fault Management: Integrated Management also supports advanced fault management capabilities that help reduce operating costs. Integrated Management provides a real-time hierarchical view of the health and status of all Communication Manager Branch systems, with drill-down capabilities to display information on configuration, fault, and health data of individual systems and devices. System-wide administration of parameters allows the manager to quickly define settings for data collection, logging, and alert levels, and a flexible report manager provides detailed information on performance, configuration, and exceptions/alarms that can be scheduled to run as needed. For information, see the IM Network Management Console User Guide, Software Update Manager Use Software Update Manager (SUM) to keep the software current on various components in your Communication Manager Branch network. For inventory management, SUM provides central tracking of all installed Communication Manager Branch systems, telephones, and certain applications, along with their software and firmware release levels. SUM dramatically reduces the time and errors associated with this process by analyzing current firmware and software releases, highlighting outdated versions, and administering scheduled updates that can be distributed to multiple devices at a time. SUM can also remotely distribute IP telephone firmware updates, reducing bandwidth usage over the IP WAN by allowing IP telephones to get their configuration updates from the HTTP server embedded in the local Communication Manager Branch system. SUM can push firmware/software updates, and if needed, remotely reboot Communication Manager Branch systems and even individual telephones to restart operations. For information, see the IM Network Management Console User Guide, Overview of Avaya Distributed Office December 2009

27 Management Configuration Manager Configuration Manager (CM) supports a partial backup and restoration of Communication Manager Branch configurations, which includes the database, Communication Manager Branch software image files, service packs, Voice mail boxes, greetings, and IP Phone firmware files. Using CM, you can schedule simultaneous backup operations for multiple Communication Manager Branch devices. Further, if the need arises, you can use the CM to trigger roll-backs to previous (backed up) configurations. 27 Overview of Avaya Distributed Office Issue 5 December 2009

28 Management of Communication Manager Branch 28 Overview of Avaya Distributed Office December 2009

29 Chapter 4: Applications and capabilities Applications Communication Manager Branch has a robust set of applications that are an integral part of each platform. Automated Attendant Communication Manager Branch provides the Automated Attendant feature to route your incoming calls. This feature reduces the need for live attendants, and thus can help to control costs. An Automated Attendant serves as an entry point to your telephone system for callers. For example, callers might be prompted by an announcement to enter the extension of the person they want to reach. You can administer an Automated Attendant to give incoming callers any of the following options: Transfer to a specific extension and leave a voice mail message if the party called is not able to pick up the call Listen to an informational announcement Navigate to a submenu that contains additional options The Automated Attendant can also detect and route fax calls. You can administer the announcements a caller hears and the menu options from which a caller can choose. You can also configure and schedule separate menus for business and non-business hours, with separate caller prompts for each menu. The Automated Attendant capability is provided by the voice mail service on Communication Manager Branch. You can administer up to four Automated Attendants in Communication Manager Branch. For more information, see the Feature Description for Avaya Aura Communication Manager Branch, Overview of Avaya Distributed Office Issue 5 December 2009

30 Applications and capabilities Voice mail With the voice mail feature, you enable telephone users to get and retrieve voice mail messages. The voice mail feature is built in to your telephone system and also provides four automated attendants. You can also retrieve your own messages and the messages of other users if certain telephones are set up for system-wide message retrieval. Communication Manger Branch supports teletypewriter (TTY) calls on Voic and Auto-attendant, and TTY messages are supported for storage and retrieval on Voice Mail. A teletypewriter is a data terminal that people who are hearing impaired and/or speech impaired can use to transmit and receive text through a telephone system. In addition to call answering and message retrieval, the Communication Manger Branch voice mail feature supports the following capabilities: Receive a fax and then forward the fax to another user by way of Navigate through the voice mail system by way of announcements and a multilingual caller interface Send broadcast voice mail messages Define mailing lists and send messages to a list Listen to a voice mail message and then press a key to send a response Forward the message to the mailbox of another user A message waiting LED is lit to notify the mailbox owner of a new message. Use outcalling to specify up to five numbers that the system will call to notify the user of a new message waiting. The user can then log into the voice mail system, enter the password and listen to the message. Select a user from a directory listing. All messages are encrypted in the mailbox to ensure system security and user privacy. For more information, see the Avaya Aura Communication Manger Branch Voice Mail Quick Reference, Overview of Avaya Distributed Office December 2009

31 Modular Messaging Modular Messaging The Communication Manger Branch Modular Message feature enables remote and centralized storage of voice mail messages. Communication Manger Branch connects to the Modular Messaging solution via SES-CR and SES-Home, leveraging the SIP Adjunct capability. The Modular Messaging feature supports: Leaving voice mail on coverage Calling to a voice mailbox Message Waiting Indication (MWI) A user mailbox can be stored remotely or locally, but not both. When switching from one storage type to another, existing voice mail messages are not transferred. For more information see the Feature Description for Avaya Aura Communication Manager Branch, Communication Manager Branch application enablement Communication Manager Branch application enablement provides computer telephony integration (CTI) for basic telephony at an Communication Manager Branch location. Communication Manger Branch supports: A subset of Microsoft Telephony Application Programming Interface (TAPI) services and events. A complete Avaya implementation of the Telephony Services Application Programming Interface (TSAPI) specification. Communication Manager Branch enables CTI capabilities such as click-to-dial, call logging, and basic call control (transfer, conference, hold/unhold) used in common CTI-enabled, TAPI-enabled desktop applications. This CTI support does not depend on any other facilities outside the Communication Manger Branch location. Communication Manager Branch application enablement supports configurations in which an application on a application computer can control and/or monitor any or all of the telephone extensions in a branch, including "CTI Extensions". These are extension numbers without any associated physical telephone hardware. The core software for Communication Manager Branch application enablement is already installed on the Communication Manager Branch platform. You install and configure additional CTI software (the Avaya Application Enablement Services TAPI Telephony Service Provider - Avaya TSP - and/or TSAPI) on each CTI application computer. 31 Overview of Avaya Distributed Office Issue 5 December 2009

32 Applications and capabilities Please see the Installation, Configuration,Troubleshooting and Programmer s Reference for Avaya Aura Communication Manger Branch application enablement, , for more information about application enablement. Avaya SIP Enablement Services In Communication Manager Branch, SIP Enablement Services functions in two distinct ways. In a core routing role, SES performs routing functions for messaging and communications between the Communication Manager Branch branch locations, with enterprise private networking enabled, and between those branches and the main or headquarters location. For any Communication Manager Branch network solution, this role maintains and extends support for the SIP-enabled applications across the enterprise, like inter-office Instant Messaging (IM) and presence tracking. The Communication Manager Branch platform at each branch location serves as a: Local call-processing server, essentially becoming a telephony-feature server, accessible from any SIP-enabled endpoint Local SIP server, handling user registration for that branch location and intra-office instant-messaging and presence-tracking duties Voice mail adjunct, so that efficient local voice mailbox capabilities for the branch Communication Manager Branch users are built in to the platform In a server role, SES performs the usual SIP proxy and redirection functions that are associated with SIP applications, such as IM and presence. Users can employ Avaya IP Softphone, R6 or later releases, as IM clients. The support for advanced SIP telephony in SES extends value-added features such as bridging, conferencing, unique ringing, and VIP calling to SIP-enabled endpoints. Capabilities As a multi-function solution for the branch office, Communication Manager Branch has the following additional networking capabilities. DHCP Communication Manager Branch acts as a Dynamic Host Configuration Protocol (DHCP) server to dynamically assign IP addresses from a pool of addresses. SNMP Communication Manager Branch acts as a Simple Network Management Protocol (SNMP) agent. SNMP is an industry-standard protocol that governs network management. SNMP also monitors network devices and their functions. 32 Overview of Avaya Distributed Office December 2009

33 Downgrade Support SMTP Communication Manager Branch uses Simple Mail Transport Protocol (SMTP) for sending faxes to a mail server over an IP connection, and then sending the fax to a user in an message. HTTP Communication Manager Branch acts as a Hyper Text Transfer Protocol (HTTP) server to provide configuration/image files to newer IP telephones that do not use TFTP. QoS Communication Manager Branch provides the ability to set certain Quality of Service (QoS) parameters, such as Call Control PHB Value, Audio PHB Value, Call Control 802.1p Priority, and Audio 802.1p Priority. RTCP Communication Manager Branch s Voice over IP (VoIP) Monitoring Manager collects Real Time Control Protocol (RTCP) statistics. Branch offices can send their RTCP statistics to the Central office when prompted by the Communication Manager Branch Central Manager. RADIUS Communication Manager Branch acts as a Remote Authentication Dial-In User Service (RADIUS) server. RADIUS acts as an authentication service backup for the central server for local 802.1X-protected networks, either wired or WiFi. LDAP Communication Manager Branch acts as a Lightweight Directory Access Protocol (LDAP) server. LDAP acts as an authentication service backup for the central server. Phone message support Communication Manager Branch supports Unicode for displaying telephone message files. Downgrade Support Customers who purchase Communication Manager Branch i40 or i120-a platforms which support Communication Manager Branch 2.0 software can downgrade the software to version 1.2. Downgrade support is relevant for Communication Manager Branch i40/i120-a platforms only since the G450 only supports Communication Manager Branch 2.0. The i40 and i120-a platforms can employ the Communication Manager Branch - Device Manager to perform the downgrade procedure. Downgrade support is provided in the following cases: A customer wants to downgrade back to version 1.2 after upgrading to 2.0. A customer installs a Communication Manager Branch product (without any configuration or profile) which supports Communication Manager Branch version 2.0 into a network supporting Distributed Office1.2. A customer wants to downgrade to Distributed Office1.2 a new Communication Manager Branch 2.0 network having a profile installed. A customer has a new Communication Manager Branch 2.0 product and needs to install a Distributed Office 1.2 profile on the product. 33 Overview of Avaya Distributed Office Issue 5 December 2009

34 Applications and capabilities A customer wants to downgrade to Distributed Office 1.2, using Distributed Office1 1.2 profiles: An older configured Communication Manager Branch 2.0 device. A new Communication Manager Branch 2.0 network having an profile installed. Features Communication Manager Branch has a rich set of telephony and data features. For an explanation of each feature, see the Feature Description for Avaya Aura Communication Manager Branch, Overview of Avaya Distributed Office December 2009

35 Chapter 5: Telephones Avaya Aura Communication Manager Branch supports many Avaya and third party telephones. For a complete list of supported phones, go to the Avaya DevConnect site Avaya one-x Deskphones Avaya one-x Deskphones are a portfolio of communications solutions across a variety of devices and interfaces. With an intuitive context-sensitive display, Avaya one-x Deskphone IP telephones are designed specifically for users who want high fidelity audio. Avaya one-x Deskphone Value Edition The Avaya one-x Deskphone Value Edition is a family of cost effective IP telephones that deliver familiar features at an attractive price for the customer with basic communications needs. Avaya one-x Deskphone Value Edition telephones combines traditional telephone features, such as LED lights and fixed feature buttons (for example, conference, transfer, and hold), with the latest user features, such as softkeys, a navigation wheel, and a context sensitive user interface in select models. Communication Manager Branch supports the following Avaya one-x Deskphone Value Edition 1600-Series IP telephones: Figure 11: Avaya 1603/1603i/1603SW-i IP telephone 35 Overview of Avaya Distributed Office Issue 5 December 2009

36 Telephones Figure 12: Avaya 1608/1608i IP telephone Figure 13: Avaya 1616/1616i IP telephone with optional Avaya BM32 32-button module Paper labels You can download the software needed to print paper labels for the buttons on your Avaya 1600-series telephones. For instructions how to print button labels, see the Avaya one-x Deskphone Value Edition 1600 Series IP Telephones Administrator Guide, , or the Avaya one-x Deskphone Value Edition 1600 Series IP Telephones Installation Guide, Overview of Avaya Distributed Office December 2009

37 Avaya one-x Deskphones Avaya IP Speakerphones The Avaya 1692 IP Speakerphone provides the convenience and productivity benefits inherent in a powerful, hands-free conference phone. It delivers the extensive set of Avaya Aura features directly to small, midsize and large conference rooms. Figure 14: Avaya 1692 IP speakerphone Avaya one-x Deskphone IP Avaya one-x Deskphone IP telephones deliver standards-based SIP telephony and advanced telephone capabilities to further enhance end user productivity. Avaya one-x Deskphone IP telephones have high fidelity audio, an intuitive context sensitive display, and a modular, flexible architecture. The Avaya 9610, 9620, 9640, and 9650 telephones deliver IP telephony along with powerful application capabilities. Communication Manager Branch supports the following Avaya one-x Deskphone IP Series IP telephones: See Table 2 to see which protocols the one-x Deskphone IP telephones support. Figure 15: Avaya 9610 IP telephone 37 Overview of Avaya Distributed Office Issue 5 December 2009

38 Telephones Figure 16: Avaya 9620 SIP telephone Figure 17: Avaya 9630 IP telephone Figure 18: Avaya 9640 IP telephone Figure 19: Avaya 9650 IP telephone 38 Overview of Avaya Distributed Office December 2009

39 Avaya one-x Deskphones Table 2: Protocols supported on one-x Deskphone telephones Model Supports IP Supports SIP 9610 Y N 9620 Y Y 9630 Y N 9640 Y N 9650 Y N 39 Overview of Avaya Distributed Office Issue 5 December 2009

40 Telephones Avaya 4600-series IP telephones The Avaya 4600-Series IP telephones deliver an extensive set of software features, high audio quality, and attractive streamlined design. Avaya 4600-Series IP telephones come with both fixed and flexible feature buttons, easy-to-read graphics including back lighting displays on some models and several wall mount and desk mount options. With sophisticated security capabilities, such as media encryption and protection from denial of service attacks, Avaya 4600-Series IP telephones are reliable for use in IP networks. Communication Manager Branch supports the following Avaya 4600-Series IP telephones: Figure 20: Avaya 4610SW IP telephone Figure 21: Avaya 4621SW IP telephone Communication Manager Branch also supports: Avaya EU24BL 24-button expansion unit for the 4621SW IP telephone Avaya IP Softphone H Overview of Avaya Distributed Office December 2009

41 Avaya analog telephones Avaya analog telephones Avaya analog telephones support a range of features to meet the different user needs and location requirements. A TTY (text terminal) telephone is also available for the hearing or speech impaired. The 6200-Series telephones take up a minimum amount of space on your desk. You can also mount these telephones on the wall for added flexibility and convenience. Communication Manager Branch supports the following Avaya analog telephones: Figure 22: Avaya 6211 analog telephone Figure 23: Avaya 6219 analog telephone Figure 24: Avaya 6221 analog telephone In addition, Communication Manager Branch supports many 900MHz analog telephones using an analog port on the Communication Manager Branch platform. For more information, see your Avaya representative. 41 Overview of Avaya Distributed Office Issue 5 December 2009

42 Telephones Avaya wireless telephones Digital Enhanced Cordless Telecommunications (DECT) telephones The Avaya IP Digital Enhanced Cordless Telecommunications (DECT) telephones deliver secure, scalable and reliable high-quality wireless voice communications to organizations ranging from small business to large enterprises. DECT is ideal for secure, high-quality, high-density voice communications. Communication Manager Branch supports the following Avaya DECT wireless telephones. Figure 25: Avaya WT3701 DECT telephone Figure 26: Avaya WT3711 DECT telephone 42 Overview of Avaya Distributed Office December 2009

43 Avaya wireless telephones Avaya 3600-series IP Wireless telephones Avaya IP Wireless Telephone solutions integrate with Avaya IP Telephony solutions over networks and can scale to support very large numbers of mobile users. Industry-standard network compatibility provides end-users with the efficiency of converged voice and data on a single wireless infrastructure. They also gain access to powerful IP Telephony features while on the move. This enables them to make and receive calls while mobile, put calls on hold, search and dial from corporate directories, transfer calls or conference in other associates. Communication Manager Branch supports the following Avaya wireless IP telephones. Figure 27: Avaya 3631 IP Wireless telephone Figure 28: Avaya 3641 IP Wireless telephone 43 Overview of Avaya Distributed Office Issue 5 December 2009

44 Telephones Figure 29: Avaya 3645 IP Wireless telephone Avaya 2400-series DCP telephones The Avaya 2400 Series of Digital Telephones incorporates sleek design, improved ergonomics, flexibility, and enterprise-class voice quality. These two-wire digital phones are designed for use with a variety of Avaya Communications Systems. Communication Manager Branch supports the following Avaya 2400-series DCP telephones: Figure 30: Avaya 2402 DCP telephone 44 Overview of Avaya Distributed Office December 2009

45 Avaya 9600-series SIP telephones Figure 31: Avaya 2410 DCP telephone Figure 32: Avaya 2420 DCP telephone Avaya 9600-series SIP telephones Avaya one-x Deskphone SIP telephones deliver standards-based SIP telephony and advanced telephone capabilities to further enhance end user productivity. Avaya one-x Deskphone SIP telephones have high fidelity audio, an intuitive context sensitive display, and a modular, flexible architecture. The Avaya 9630G and 9640G telephones deliver SIP telephony along with powerful application capabilities. In addition, these phones have a built-in Gigabit Ethernet adapter. Communication Manager Branch supports the following Avaya one-x Deskphone SIP Series SIP telephones: 45 Overview of Avaya Distributed Office Issue 5 December 2009

46 Telephones Figure 33: Avaya 9630G SIP telephone Figure 34: Avaya 9640G SIP telephone Third-party telephones Communication Manager Branch supports some telephones made by other vendors. Check first with your Avaya representative to make sure that your third-party telephones can work with Communication Manager Branch. 46 Overview of Avaya Distributed Office December 2009

47 Chapter 6: Deployment Avaya Aura Communication Manager Branch is designed to deploy quickly. Installation does not require extensive expertise. Rapid installation is one of the key features of Distributed Office. IP network design and software version compatibility issues are first worked out by highly skilled personnel in a smaller scale deployment scenario, such as in a staging laboratory or in a few pilot branch offices. Once a design had stabilized, it can then be replicated across multiple branches spanning wide geographical areas. As the complexities are resolved, further deployments no longer need highly skilled personnel. This reduction in complexity is an essential factor in reducing the deployment cost and increasing the deployment rate. On-site installers with lower expertise levels cost less and are more readily available across geographies. An important observation is that each specific branch office usually requires some unique configuration parameters. Examples of some unique parameters are a prefix that identifies the branch in inter-branch calls, or a unique IP address. Ease of Deployment Wide range of Multiple network-side telecom port configurations PRI, BRI, T-1/E-1 and analog mean you can use existing Public Switched Telephone Network (PSTN) connections. Multiple end-user side telecom port configurations PRI, BRI, E-1/T-1 and analog provide support for existing non-ip equipment such as faxes. Supports employing SIP trunks, lowering communication costs while providing the same level of service. Power over Ethernet (PoE) ports, according to installed media modules, allow you to connect IP telephones and powered devices without additional power supplies and cables. Streamlines the ordering process - Order a Distributed Office solution either as a stocked, off-the-shelf order with default factory settings, Reduces installation costs - Deliver pre-configured systems - Reduce on-site effort and skill-level needed 47 Overview of Avaya Distributed Office Issue 5 December 2009

48 Deployment Profiles A Profile is a collection of files and software elements that define a standardized deployment of Distributed Office. Complete documentation is provided for the Profile, relevant to the installation and usage of the specific branch system. A profile speeds up the installation process because most of the settings are already filled out. Avaya provides a library of default profiles that fit the business needs of various industries and requirements. Based on an analysis of a customer s needs and the platform construct that the customer orders, one or more profiles are made available from the library of pre-created profiles. The customer selects one of the available profiles to configure their system. If no available profile closely matches the customer s particular requirements, the customer can ask a BusinessPartner, reseller or technician to create a new profile. By using the Avaya-provided profiles, a customer can reduce the design effort that is involved in creating a standardized design that can be replicated. Routing Setting up detailed, accurate routing patterns when you install Communication Manager Branch is a critical step when deploying the system. Improperly routed calls will fail or will be routed incorrectly, increasing operating costs as well causing losses of time and efficiency, Communication Manager Branch supports two features designed to minimize routing costs while simplifying the use for end user. Route patterns are a list of ordered trunk groups that can be used to route a call. You can define up to 40 route patterns in the i40 and i120-a, and 200 route patterns in the G450. In addition there are 5 system defined route patterns. Further, each pattern contains up to 16 alternative patterns. Route patterns are used in Automatic Route Selection forms. Communication Manager Branch automatically creates several route patterns and populates them according to created Trunk Groups. These patterns are used for automatic default public network routing and for Centralized Automatic Message Accounting (CAMA) calls. 48 Overview of Avaya Distributed Office December 2009