TDP-245 DIRECT THERMAL BAR CODE PRINTER SERVICE MANUAL

Transcription

1 DIRECT THERMAL BAR CODE PRINTER SERVICE MANUAL

2 1. OVERVIEW Front View Rear View Specification Printer LED Button Operation Supply Specification Paper ELECTRONICS Circuit Description MCU Circuit and MCU PIN Description MCU PIN Description: Reset Circuit Memory Circuit Decoder Circuit Memory Map Print Head Circuit Stepping Motor Drive / Protection Circuit Power Circuit Parallel Interface Circuit Serial Interface Circuit USB Circuit USB PIN Function Sensor Circuit Gap and Black Mark Sensor Head Open Micro Switch Peel-off Sensor Cutter Drive / Protection Circuit Summary of PCB connectors REPLACE and INSTALL IMPORTANT PARTS Replacing Top Cover Replacing Lower Cover and main PCB Replacing Platen Assembly Replacing the Stepping Motor Assembly and Stepping Motor Replacing Label Guide Adjustment Knob Assembly Replacing Gap/Black Mark Sensor Assembly Replacing Print Head Module Assembly i

3 3.8. Replacing Head Open Micro Switch Replacing Feed Button and Feed Button PCB Set Up Memory Card Peel-Off Installation (Option) Assembly Loading Label for Peel-off Mode (Option) Cutter Module Installation (Option) Loading Label in Cutter Mode Internal Ethernet Print Server Module Installation (Option) PARTS LIST Cover Cover Drawing Main Board Main Board Drawing Top Inner Cover Top Inner Cover Drawing Lower Inner Cover Lower Inner Cover Stepping Motor Fixing Assembly Stepping Motor Fixing Assembly Option & Accessories Option & Accessories Drawing POWER ON UTILITIES Gap/Black Mark Sensor Calibration Gap/Black Mark Sensor Calibration;Self-test;Dump mode Printer Initialization Black Mark Sensor Calibration Gap Sensor Calibration Skip AUTO.BAS GAP AND BLACK MARK SENSOR SELECTION TROUBLESHOOTING MAINTENANCE Update History ii

4 1. OVERVIEW 1.1 Front View Clear Window Power LED Feed Button Top Cover Open Lever 1.2 Rear View 6 1. USB Interface 2. Centronics Interface 3. RS-232 Interface 4. Power Jack 5. Power Switch 6. Rear Paper Guide

5 1.3. Specification Printer Item Mechanism Head Density Max. Print Width Max. Print Length Printing Speed Printing Method Enclosure Structure Dimensions Operation Panel Hardware Sensors Memory Interface Power Firmware Type Font Rotation Barcode Format Description 203 dpi 108 mm 1000 mm ( 39 ) 2, 3, 4 and 5 ips selectable 2, 3 ips selectable for peel-off function Direct thermal Double-walled plastic Standard Model: 240mm(L) x 200mm(W) x 164mm(H) One feed button and one indicator LED (green, orange, red ) Gap transmissive sensor (offset 6 mm from center) Black mark reflective sensor (position adjustable) Head open micro switch On-board flash ROM 2M bytes as standard DRAM (2M bytes) RS232 (max. baud rate 19,200 bps) USB: V1.1 Centronics AC input: V universal switching power supply DC output: 24V 3.75A (external adapter) 8 alpha-numeric bitmap fonts, 1 true type font 0, 90,180 and 270 degrees 1D bar code Code 39, Code 93, Code 128UCC, Code128 subsets A.B.C, Codabar, Interleave 2 of 5, EVN-8, EAN-13, EAN-128, UPC-A, UPC-E, EAN and UPC2(5) digits add-on, MSI, PLESSEY, POSTNET, China POST 2D bar code PDF-417, Maxicode, DataMatrix, and QR code 2

6 Command Sets Environment TSPL2, EPL2, DPL and ZPL Operation Temperature: 5 ~ 40 Relative Humidity: 25% ~ 85% (Non Condensing) Storage Temperature: -40 ~ 60 Others Dealer Option User Option Relative Humidity: 10% ~ 90% (Non Condensing) Peel-off panel assembly, memory card (2, 4, 6 and 8M bytes). Liner-less paper printing capability Guillotine cutter: 118 mm width Full cut: Paper thickness: 0.06 to 0.19mm, 500,000 cuts Partial cut: Paper thickness: 0.06~0.12mm, 500,000 Cuts Paper thickness: 0.19mm, 200,000 cuts Keyboard display unit (KP-200, KU-007 series), External LAN adapter, External roll mount (O.D. 214 mm with 1 or 3 core) LED LED Color Green/ Solid Green/ Flash Amber Red / Solid Red / Flash Description This illuminates that the power is on and the device is ready to use. This illuminates that the system is downloading data from PC to memory and the printer is paused. This illuminates that the system is clearing data from printer. This illuminates printer head open, cutter error. This illuminates a printing error, such as paper empty, paper jam, or memory error etc Button Operation Feed Press the button when the LED is green. It feeds the label to the beginning of the next label. 3

7 Pause Press the feed button during printing. Gap/Black Mark Sensor Calibration Gap/Black Mark Sensor Calibratio, Label Length Measurement, Self Test and enter Dump Mode The printing job is suspended. 1.Turn off the power switch. 2. Hold on the button then turn on the power switch. 3 Release the button when LED becomes red and blinking. (Any red will do during the 5 blinks). Note: It will calibrate the gap/black mark sensor sensitivity. The LED color will be changed as following order: Amber red (5 blinks) amber (5 blinks) green (5 blinks) green/amber (5 blinks) red/amber (5 blinks) solid green It calibrates the sensor and measures the label length. Please select gap or black mark sensor by GAP or BLINE command prior to calibrate the sensor. For more information about GAP and BLINE command, please refer to TSPL2 programming manual. 1.Turn off the power switch. 2. Hold on the button then turn on the power switch. 3. Release the button when LED becomes amber and blinking. (Any amber will do during the 5 blinks). Note: The LED color will be changed as following order. Amber red (5 blinks) amber (5 blinks) green (5 blinks) green/amber (5 blinks) red/amber (5 blinks) solid green It calibrates the sensor and measures the label length and prints internal settings then enter the dump mode. Please select gap or black mark sensor by GAP or BLINE command prior to calibrate the sensor. For more information about GAP and BLINE command, please refer to TSPL2 programming manual. 4

8 Printer Initialization 1. Turn off the power switch. 2. Hold on the button then turn on the power switch. 3. Release the button when LED turns green after 5 amber blinks. (Any green will do during the 5 blinks). The LED color will be changed as following: Amber red (5 blinks) amber (5 blinks) green (5 blinks) green/amber (5 blinks) red/amber (5 blinks) solid green Always do gap/black mark sensor calibration after printer initialization. Force Black Mark Sensor Calibration 1. Turn off the power switch. 2. Hold on the button then turn on the power switch. 3. Release the button when LED turns green/amber after 5 green blinks. (Any green/amber will do during the 5 blinks). The LED color will be changed as following: Amber red (5 blinks) amber (5 blinks) green (5 blinks) green/amber (5 blinks) red/amber (5 blinks) solid green Force Gap Sensor Calibration 1. Turn off the power switch. 2. Hold on the button then turn on the power switch. 3. Release the button when LED turns red/amber after 5 green/amber blinks. (Any red/amber will do during the 5 blinks). The LED color will be changed as following: Amber red (5 blinks) amber (5 blinks) green (5 blinks) green/amber (5 blinks) red/amber (5 blinks) solid green 5

9 Skip AUTO.BAS 1. Turn off printer power. 2. Press the FEED button and then turn on power. 3. Release the FEED button when LED becomes solid green. The LED color will be changed as following: Amber red (5 blinks) amber (5 blinks) green (5 blinks) green/amber (5 blinks) red/amber (5 blinks) solid green 4. Printer will be interrupted to run the AUTO.BAS program. 6

10 1.4. Supply Specification Paper Item Specification Type Label (Continuous, Die-cut, Fan-fold) Wound Type Outside wound Width 20mm ~ 112mm (0.79 ~ 4.4 ) Length 10mm ~ 1000mm (0.4 ~ 39 ) (Peel-off and cutter mode) 25.4mm ~ 1000mm (1 ~ 39 ) Thickness 0.06mm ~ 0.19mm (max. 150g/m**2) Roll Diameter Max. 5 Roll Core Diameter 25.4mm ~ 76.2mm (1 ~ 3 ) Gap Height Min. 2 mm (min.) Black Mark Height Min. 2 mm (min.) Black Mark Width Min 8 mm (min.) 7

11 2. ELECTRONICS 2.1. Circuit Description Fig. 2.1 Circuit Diagram The main board of printer includes 9 system blocks: 1. MCU. 2. Memory System. 3. Decoder System. 4. Print Head System. 5. Motor System. 6. Power System. 7. Communication Interface System. 8. Sensor System. 9. Cutter System. 8

12 The following figure shows the PCB system Sensor System Memory System Cutter System Motor System Print Head System MCU USB System Communication Interface System Decoder System Power System 9

13 2.2. MCU Circuit and MCU PIN Description Fig. 2.2 MCU PIN Description Diagram 10

14 MCU PIN Description: 11

15 12

16 13

17 14

18 15

19 2.3. Reset Circuit Fig. 2.3 Reset Circuit Diagram reset IC is used to detect the voltage. When the driving voltage is lower than 4.5VDC, reset will be enabled. 16

20 2.4. Memory Circuit Fig. 2.4 Memory Circuit Diagram This is the memory circuit. The U6 & U7 are 2M Byte FLASH ROM and U8 is 2M Byte DRAM. 17

21 2.5. Decoder Circuit Fig. 2.5 Decode Circuit Diagram 18

22 FFFF FFFF TDP Memory Map ON-CHIP RAM FFFF F000 RESERVED FFFF 8800 FFFF 87FF REGISTER FFFF 81A0 FFFF 8000 RESERVED 00FF FFFF DRAM SPACE E TPH STB 00D Motor Phase2 I/O 00D Motor Phase1 00D RTC register data 00C D RTC register address 00D ECP Memory Card 00D Black mark sensor value D Gap sensor Value Memory Card 00C Buzzer 19

23 00C Reserved 00C Mem_load signal C Cutter Control 00C Motor Current 00C USB Data ROM2 00C Centronic Control ROM1 00C Centronic Data 20

24 2.7. Print Head Circuit VDD Fig. 2.7 Print Head Circuit Diagram CLK and LAT connect to thermal head control clock and data latch respectively. TPH_EN signal controls the DC24V voltage of the thermal head. When TPH_EN is high, the thermal head will be separated from 24V (V DD ). U21 controls protecting print head. It is used to make sure the power of print head is off when switch off the printer. Q1 and Q2 are used to limit current of print head. Both /STB1 and /STB2 determine whether to heat the thermal head or not. The RC charging time of U15 and 74HC123 limit the heating time of print head to avoid burning the print head. DI signal sends printer data to the print head. TM signal is the temperature/voltage sensor for thermal head. The Vdet feeds back the voltage and compensates the heat time for voltage accuracy when printing. 21

25 2.8. Stepping Motor Drive / Protection Circuit Fig. 2.8 Stepping Motor Drive/ Protection Circuit Diagram Connector, JP8, sends the pattern as shown in table1. The status of I0 & I1 determines the stepping motor power level. The power level pattern is shown in table2. The motor port is a protection pin. When it is at low level, the power of the motor system will be closed. Power will be on again until motor pin is the pulse of high level. Phase1 and phase2 determine the pattern of stepping motor drive circuit. For example, the sequence of phase 1/ phase 2 in full step mode is 0/0 0/1 1/1 1/0. 22

26 Table 1 Stepping Motor Pattern Pin on Step JP Phase 1 on on A 2 on on /A 3 on on /B 4 on on B Table 2 Stepping motor power pattern Motor Current Current percentage I0 I1 High Level 100% L L Medium Level 60% H L Low Level 20% L H Zero Current 0% H H 23

27 2.9. Power Circuit Fig. 2.9 Power Circuit Diagram The U3 SI-8050JD converts 24Vdc to 5Vdc. the limit current protest is 1.6A. 24

28 2.10. Parallel Interface Circuit Fig Parallel Interface Circuit Diagram The Centronic interface supports one-way transmission, SPP mode or nibble mode. The parallel interface circuit is used with the externally connected personal computer parallel interface through the printer cable. When PC s strobe signal comes in, the printer responds busy status until it reads the data from parallel interface. Printer will respond error signal to PC when it is in error status 25

29 The pin assignments for nibble mode parallel interface connector is as following: Table 3 Pin Assignments For nibble mode Parallel Interface Connector Pin SPP Mode Nibble Mode In/Out Function 1 Strobe HostClk In A low on this line indicates that there are valid data at the host. When this pin is de-asserted, the +ve clock edge should be used to shift the data into the device. 2-9 Data 0-7 Data 0-7 In Data Bus. Single-directional. 10 Ack PtrClk Out 11 Busy PtrBusy Out A low on this line indicates that there are valid data at the Device. When this pin is de-asserted, the +ve clock edge should be used to shift the data into the host. When in reverse direction, a high indicates data, while a low indicates a command cycle. In forward direction, it functions as PtrBusy. 12 Paper Out / End AckDataReq Out When low, device acknowledges reverse request. 13 Select X-Flag Out Extensibility flag 14 Auto Linefeed HostBusy In When in forward direction, a high indicates data, while a low indicates a command cycle. In reverse direction, it functions as HostBusy. 15 No Defined NC N/A Ground Ground GND Ground 18 Logic High High / Vcc Out Ground Ground GND Ground 31 Initialize ninit In A low indicates data in reverse direction 32 Error / Fault ndataavail Out A low set by the device indicates that the reverse data is available Ground Ground GND Ground 36 Select Printer 1284 Active In A high indicates that host is in 1284 transfer mode. Taken low to terminate. 26

30 2.11. Serial Interface Circuit Fig Serial Interface Circuit Diagram RS-232 is an asynchronous transfer interface, which used with externally connected personal computer and keyboard unit. JP15 connects to PC serial interface through the RS-232 cable. RxD is a data receive pin of MCU. CTS is clear to send of MCU, which sends a signal from the external device. TxD is a data output pin of MCU. RTS is the request to send signal, which sends signal to the external device. 27

31 2.12. USB Circuit Fig USB Circuit Diagram 28

32 USB PIN Function The standard USB 1.1. PIN function is as following: 29

33 30

34 2.13. Sensor Circuit Gap and Black Mark Sensor Fig Gap / Black Mark Sensor Circuit Diagram 1. The gap sensor is a penetrable sensor with 64 levels. 2. Black mark sensor is a reflecting sensor with 64 levels. 3. The gap sensor activates when gap and black mark SW signal is high. The black mark sensor activates when GAP& BM_SW signal is low. 31

35 Head Open Micro Switch Fig Head Open Micro Switch Circuit Diagram The head open micro switch is a micro-switch. The voltage is low when the print head opens; otherwise, it is high. 32

36 Peel-off Sensor Fig Peel-off Sensor Circuit Diagram This is a reflecting sensor. The peel-off sensor signal voltage is high when the paper is detected; otherwise, it is low. 33

37 2.14. Cutter Drive / Protection Circuit Fig Cutter Drive / Protection Circuit Diagram RESET signal is high when the printer is turned on. The cutter is activated when CTEN signal is low. CT Phase signal controls the rotated direction. U15B 74HC123 controls the breaking of the DC motor of the cutter. The sensor of the cutter sends high - low signal to MCU through the CTSENS pin that detects action of a cutter. 34

38 2.15 Summary of PCB connectors Connector Description Remark JP1 Reserved J1A Internal Ethernet connector Pin 1 with red wire J1B Internal Ethernet connector JP2 DC power jack JP3 JTAG connector For CPLD program update JP4 For firmware update card At the back side of PCB JP5 Button & LED JP6 Memory card connector At the back side of PCB JP7 Canceled JP8 Stepping motor JP9 Ribbon DC motor For thermal transfer printer only JP10 Cutter JP11 TPH connector JP12 Centronics port connector JP13 USB connector JP14 RS-232 pin 9 +5V jumper JP14 Shorted can provide 5V on RS-232 pin9 JP15 RS-232 connector JP16 Head open sensor JP17 Peel off sensor JP18 Gap sensor emitter connector Black sensor emitter and receiver connector JP19 Ribbon end sensor JP20 Gap sensor receive connector JP21 Reserved JP22 Reserved JP23 Reserved JP24 Reserved JP25 Provide 5V DC for Centronics pin 18 Shorted JP25 can provide 5V DC 0.3A for Centronics port pin18 JP26 5V DC connector Provide 5V DC, 0.3A 35

39 JP27 Hardware ID Top side of Main PCB Power switch JP14 J1A J1B JP25 JP11 JP5 JP20 JP16 CPU JP19 JP21 JP27 JP18 JP9 JP8 JP10 JP17 JP26 36

40 Bottom side of PCB JP4 JP6 Memory card connector U14 Cutter driver chip 37

41 3. REPLACE and INSTALL IMPORTANT PARTS Please turn off the power switch and unplug the power adapter before replacing parts Replacing Top Cover 1. Open the printer top cover by pushing forward the top cover open levers. 2. Use a screwdriver to remove 6 screws on the top inner cover. Top Cover Screws Top Inner Cover Top Cover Open Lever 3. Remove the top cover and replace a new one. 4. Reassemble parts in reverse procedures. 38

42 3.2. Replacing Lower Cover and main PCB 1. Upside down the printer. 2. Remove 3 screws on lower cover. Screw Screws 3. Remove 6 screws on lower inner cover. Screws Top Cover Top Inner Cover Lower inner cover Screws 39

43 Lower Cover 4. Remove all the harness connected to main board. 5. Remove 4 screws on PCB. Main Board Lower Cover Screws Screws 6. Replace the PCB or replace a new lower cover. 7. Reassemble parts in reverse procedures. 40

44 3.3. Replacing Platen Assembly 1. Squeeze two sides of platen assembly and take it out. Squeeze Here Platen Lower Inner Cover Squeeze Here 2. Replace a platen. 3. Reassemble parts in reverse procedures. 41

45 3.4. Replacing the Stepping Motor Assembly and Stepping Motor 1. Please refer to 3.2 for disassembling the lower cover. 2. Upside down the lower inner cover. 3. Remove 7 screws of the stepping motor assembly. Screws Screws Lower Inner Cover Screws Stepping motor bracket Assembly 4. Remove the 4 screws of the plastic laminate. 5. Remove the stepping motor assembly. 42

46 Stepping Motor Assembly 6. Remove 2 screws from the stepping motor assembly; disconnect the stepping motor from stepping motor bracket. Stepping Motor bracket Stepping Motor Screws 7. Replace the stepping motor. 8. Reassemble parts in reverse procedures. 43

47 3.5. Replacing Label Guide Adjustment Knob Assembly 1. Please refer to 3.2 for disassembling the lower cover. 2. Shift the label guide to the center by rotating the label guide adjustment knob. 3. Use a flat screwdriver to press the nub to remove the label guide adjustment knob. Lower Inner Cover Label Guide Label Guide Adjustment Knob Nub 3. Remove 4 screws. Screws Screws Plastic Laminate 44

48 4. Remove the plastic laminate. Plastic Laminate Label Guide Adjustment Assembly 5. Replace the label guide assembly. Make sure the label guides are on the center of the printer. Label Guide Adjustment Assembly Label Guide 5. Reassemble parts in reverse procedures. 45

49 3.6. Replacing Gap/Black Mark Sensor Assembly 1. Please refer to 3.2 for disassembling the lower cover. 2. Turn over the lower inner cover. 3. Remove the plastic laminate. (refer to 3.5) 4. Remove 1 screw from the gap / black mark sensor fixing plate, Screw Gap/Black Mark Sensor Gap / black mark sensor fixing plate 5. Disconnect the JP18 gap/black mark sensor hardness. 6. Upside down the lower inner cover. 7. Remove the gap / black mark sensor. Gap / Black Mark Sensor 8. Reassemble parts in reverse procedures. 46

50 3.7. Replacing Print Head Module Assembly 1. Press right slot of the print head bracket and use a flat screwdriver to stick left side of the printer head bracket then pick up the print head assembly. Stick Flat Screwdriver Here Bracket Concave Print Head Module Assembly 2. Disconnect print head cables. 3. Reassemble parts in reverse procedures. Bracket Print Head Print Head Mount 47

51 3.8. Replacing Head Open Micro Switch 1. Please refer to 3.1 for disassembling the top cover and top inner cover. 2. Remove JP16 harness from the PCB. 3. Remove 2 screws and remove the head open micro switch. Top Inner Cover Screw Head Open Micro Switch Screw 4. Reassemble parts in reverse procedures. 48

52 3.9. Replacing Feed Button and Feed Button PCB 1. Please refer to 3.1 for disassembling the top cover and top inner cover. 2. Remove the feed button from top cover. Top Cover Feed Button 3. Disconnect the JP5 hardness from the PCB 4. Remove 2 screws from the top inner cover and replace the feed button PCB. Top Inner Cover Screw Feed Button PCB Screw 5. Reassemble parts in reverse procedures. 49

53 3.10. Set Up Memory Card 1. Upside down the printer. 2. Remove 1 screw and open the memory card cover. Memory Card Cover 3. Plug in a memory card, pin to pin, on main board. Memory Card Memory Card Cover 4. Revert the memory card cover. 5. Reassemble parts in reverse procedures. 50

54 3.11. Peel-Off Installation (Option) Assembly 1. Open the top cover. 2. Remove two screws in lower cover for hinge holder. Insert the screw of hinge holder here Insert the screw of hinge holder here 3. Remove 6 screws on the lower inner cover. Screws Screws 4. Turn the printer upside down. 51

55 5. Use a screwdriver to screw off 1 screw on the bottom. Screw 6. Hold the lower cover and lift up the top cover open levers to separate the lower inner cover and the lower cover. Lower inner cover Lower cover 1. Plug the connector (red) of peel-off assembly at the location JP17 on the main board. Pull the wire of the red connector through the slot of lower inner cover front side. Then, put back the lower inner cover. 7. Install the peel-off module to the lower inner cover slot. Peel-off assembly Install one side first, then install another side 52

56 8. Gently push peel-off panel to lock to the lower inner cover. 9. Reassemble parts in reverse procedures Loading Label for Peel-off Mode (Option) Open the peel-off panel 1. Feed the label, printing side facing up, through the label guide and pass over the platen. 2. Lead the liner paper through the label opening of peel off module, which is beneath the roller. 3. Adjust the center-biased label guides in or out by turning adjustment knob so they are slightly touch the edges of the label backing. 53

57 Adjustment Knob Roller Peel-off panel Loading label for peel-off mode 4. Push the peeler back to the printer. 5. Close the top cover. Label loaded completely in peel-off mode Cutter Module Installation (Option) 2. Pull the top cover open levers to open the top cover. 3. Remove the front panel from the lower cover. 4. Use a screwdriver to screw off 6 screws on the lower inner cover. 54

58 Screws Screws Remove 6 screws from lower inner cover 5. Turn the printer upside down. 6. Use a screwdriver to screw off 1 screw on the bottom. Screw Remove 1 screw from bottom 7. Hold the lower cover and lift up the top cover open levers to separate the lower inner cover and the lower cover. Arrange the cutter module cable through the bezel. 8. Connect the cutter module cable to the 4-pin socket JP10 on printer PCB. 55

59 Slot Socket Cutter module harness arrangement 9. Arrange the lower inner cover back to the lower cover. 10. Orient the cutter into the niches of the printer. Niche Cutter module installation 11. Use a screwdriver to screw down 6 screws on the lower inner case and 1 screw on the back bottom of the printer. 12. Close the top cover. 56

60 Loading Label in Cutter Mode 1. Open the printer top cover. 2. Insert a paper roller into a paper roll 3. Place a label roll to label roll mount. 4. Feed the paper, printing side face up, through the label guide and pass over the platen. 5. Lead the paper through the cutter paper opening. Label Guide Cutter Paper Opening Adjustment Knob Platen Cutter Label installation in cutter mode 6. Adjust the center-biased label guides in or out by turning adjustment knob so they are slightly touch the edges of the label backing. 7. Close the top cover. Label installation in cutter mode completed 57

61 3.13 Internal Ethernet Print Server Module Installation (Option) 1. Break through the plastic partial tab at the rear side of lower cover to get the RJ45 interface opening. RJ45 interface opening Remove the screw 2. Remove the screw from the main board. Fasten the copper pillar and plastic pillar. Plastic pillar Copper pillar 3. Fasten the RJ45 connector daughter board upon the plastic and copper pillar. The ground wire from the mechanism must be screwed on the daughter board at copper pillar. 58

62 Ground wire Screws RJ45 connector daughter board 4. Connect the print server module interface cable (36PIN) and RJ45 interface cable to print server module. Print server module interface cable RJ45 interface cable 5. Remove the 2 screws from the motor bracket and 1 screw from the lower inner cover to install the internal print server. Screw Screws 59

63 6. Install the print server module in printer lower inner cover with the above 3 screws. Screw Screws Internal Print Server Module 7. Plug the RJ45 white connector to the RJ45 daughter board connector. 8. Plug the print server module interface cable to connector J1A and J1B on the PCB, the left side harness (with red wire at the left side) is for J1A, the right side harness location is for J1B. 9. Plug the 2PIN connector from the internal print server to the connector JP26 on PCB for 5V DC power. 8PIN RJ45 connector J1A JP26 J1B 60

64 4. PARTS LIST 4.1 Cover Item Part No. Description Remark Spare Parts LF TOP COVER ASS Y (Clear window included) LF SCREW TP3*8 (For top cover ASS Y & top inner cover ASS Y) 6 pcs LF LF LOWER COVER LF MEMORY CARD COVER LF LF SCREW TP3*20 (For lower cover & lower inner cover & memory card cover) 1 pc LF FEED BUTTON LF FEED BUTTON ASS Y LF FRONT PANEL LF MAIN BOARD ASS Y 3% LF MAIN BOARD ASS Y (Main Board + RTC) Factory Option LF SCREW TP3*8 (For lower cover & 6 pcs lower inner cover front side) LF SCREW TP2.6*6 (For lower cover hinge holder) 2 pcs 61

65 4.1 Cover Drawing 62

66 4.2. Main Board Item Part No. Description Remark Spare Parts LF MAIN BOARD ASS Y 3% LF MAIN BOARD ASS Y (Main Board + RTC) Factory Option MB MEMORY CARD LF OPTION LF SCREW TP3*6 (For main board & lower 3 pcs cover) LF SCREW TP3*8 (For main board & ground 1 pc wire) 5 80-PBL LF DRIVER IC (For stepping motor) (U11,U12) 2 pcs 3% PSS01-00LF POWER SWITCH 1% 7 80-UDN CUTTER DRIVER IC A3952SB (Non-RoHS) OPTION 1% 80-A3953SB-00LF CUTTER DRIVER IC A3953SB (RoHS) 63

67 4.2. Main Board Drawing 64

68 4.3. Top Inner Cover Item Part No. Description Remark Spare Parts TOP INNER COVER ASSY includes 1% LF Top inner cover* LF LF Media loading instruction label * LF High temp. Warning label * LF Non-reflective label* LF Adhesive backed mount* Cable tie* LF LF TPH MODULE ASS Y 3% B LF PRINT HEAD HARNESS 1 pc LF HEAD OPEN MICRO SWITCH ASS Y LF HEAD OPEN MICRO SWITCH FIXING PLATE LF SCREW TP3*6 [(For TPH ground plate & top inner cover)*1 pcs, (Head open micro switch & top inner cover)*2 pcs, (Feed button PCB ASS Y & top inner cover)*2 pcs 5 pcs LF GAP SENSOR (RECEIVER) ASS'Y 3% LF GAP SENSOR (RECEIVER) FIXING PLATE LF LF SCREW TP2*4 (For GAP SENSOR (RECEIVER) ASS'Y & top inner cover) 1 pcs LF FEED BUTTON PCB ASS Y 1% LF GROUND PLATE FOR TPH LF TPH PLASTIC BRACKET / L LF TPH PLASTIC BRACKET / R 65

69 4.3. Top Inner Cover Drawing 66

70 4.4 Lower Inner Cover Item Part No. Description Remark Spare Parts LF LOWER INNER COVER ASSY includes 1% LF Lower inner cover* LF Adhesive backed mount* LF Cable tie* LF PEELER BAR( 26 degree) LF GROUND PLATE FOR PEELER BAR LF GAP(EMITTING)/BLACK MARK SENSOR 3% ASS'Y LF GAP/BLACK MARK SENSOR FIXING PLATE LF SCREW / TP2*4 (Fix the moveable sensor 1 pc LF to lower inner cover) LF REAR PAPER GUIDE LF REAR PAPER GUIDE FIXING PLATE LF SCREW / TP1.7*5 (To fix the rear paper 2 pcs guide & fixing plate & lower inner cover) LF LABEL GUIDE ADJUSTMENT KNOB 1 pc LF LABEL GUIDE ADJUMENT ASS Y (Adjustment knob is excluded) LF LABEL GUIDE SHAFT LF LABEL GUIDE LF LABEL GUIDE LF PLATEN ASS Y 2% LF PLASTIC LAMINATE (BLACK) LF SCREW TP3*6 + WASHER [(For gear 5 pcs cover & lower inner cover)*1 pcs, (For plastic laminate & lower inner cover)*4 pcs LF 1 LABEL SPINDLE ASS Y LF 1 LABEL SPINDLE 1 pc LF FIXED TAB 2 pcs LF 1.5 CORE ADAPTER 2 pcs LF STEPPING MOTOR ASS Y LF SCREW TP3*6 (For stepping motor 7 pcs 67

71 bracket & lower inner cover x 6 pcs, Ground plate for peeler bar x 1 pc) 68

72 4.4 Lower Inner Cover 69

73 4.5 Stepping Motor Fixing Assembly Item Part No. Description Remark Spare Parts LF STEPPING MOTOR ASS Y LF STEPPING MOTOR 1% LF STEPPING MOTOR BRACKET / METAL LF SCREW M3*6 + WASHER (For stepping motor bracket & stepping motor) LF GEAR SHAFT 2 pcs LF SPUR GEAR / 44T 1 pc LF SPUR GEAR / 16T-48T 1 pc LF GEAR BRACKET / BLACK PLASTIC LF TOP COVER OPEN LEVER SHAFT LF TOP COVER OPEN LEVER 2% LF LF LF TOP COVER OPEN LEVER 2% LF TORSION SPRING LF TORSION SPRING LF TOP COVER OPEN LEVER FIXTURE LF E- RING / 5mm 2 pcs LF E- RING / 4mm 2 pcs LF GROUND PLATE FOR PLATEN G4LF SCREW M3*6 (For stepping motor bracket & gear cover) 3 pcs 70

74 71

75 4.5 Stepping Motor Fixing Assembly 72

76 4.6 Option & Accessories Item Part No. Description Remark Spare Parts LF POWER SUPPLY/CEC Standard 1% LF POWER CORD/AU LF POWER CORD/UK LF POWER CORD/US LF POWER CORD/EU 90D LF POWER CORD/EU 180D LF POWER CORD/CN LF POWER CORD/IT Option LF PARALLEL PORT CABLE Standard LF 1 LABEL SPINDLE ASS Y Standard LF 1 LABEL SPINDLE 1 pc LF FIXED TAB 2 pcs LF 1.5 CORE ADAPTER 2 pcs LF External Ethernet print server/us/cec Option LF External Ethernet print server/eu (Parallel Port) LF External Ethernet print server/us Option LF External Ethernet print server/eu (USB Port) LF EXTERNAL ROLL MOUNT ASS Y WITH 3 Option CORE LABEL ROLLER LF EXTERNAL LABEL ROLL MOUNT ASS Y LF 3 CORE LABEL ROLLER LF PEEL-OFF ASS Y Option LF LF FULL CUT CUTTER ASS Y (including cutter driver IC ) PARTIAL CUT CUTTER ASS Y (including cutter driver IC ) Option Option LF EXTERNAL WIRELESS PRINT SERVER /US Option 73

77 LF EXTERNAL WIRELESS PRINT SERVER /EU 15 REAL TIME CLOCK ASS'Y Factory LF Option LF 2MB MEMORY CARD Option LF LF 4MB MEMORY CARD LF LF 6MB MEMORY CARD LF LF LF 8MB MEMORY CARD OKPE156-20LF BUZZER Factory option LF Internal Ethernet Printer Server Module (C) Option LF Internal Ethernet Printer Server Module (T) LF Internal Wireless Printer Server Module (C) 74

78 4.6 Option & Accessories Drawing 75

79 5. POWER ON UTILITIES There are six power-on utilities to set up and test printer hardware. These utilities are activated by pressing FEED button and by turning on the printer power simultaneously. The utilities are listed as below: 1. Gap/Black Mark sensor calibration 2. Gap/black mark sensor calibration, Self-test and Dump mode 3. Printer initialization 4. Black mark sensor calibration 5. Gap sensor calibration 6. Skip AUTO.BAS 5.1. Gap/Black Mark Sensor Calibration Gap/black mark sensor sensitivity should be calibrated at the following conditions: 1. A brand new printer 2. Change label stock. 3. Printer initialization. Please follow the steps below to calibrate the gap/black sensor: 1.Turn off the power switch. 2. Hold on the button then turn on the power switch. 3 Release the button when LED becomes red and blinking. (Any red will do during the 5 blinks). It will calibrate the gap/black mark sensor sensitivity. The LED color will be changed as following order: Amber red (5 blinks) amber (5 blinks) green (5 blinks) green/amber (5 blinks) red/amber (5 blinks) solid green It calibrates the sensor and measures the label length. Note: Please select gap or black mark sensor by GAP or BLINE command prior to calibrate the sensor. For more information about GAP and BLINE command, please refer to TSPL2 programming manual. 76

80 5.2. Gap/Black Mark Sensor Calibration;Self-test;Dump mode While calibrate the gap/black mark sensor, printer will measure the label length, print the internal configuration (self-test) and then enter the dump mode. Please follow the steps as below. 1.Turn off the power switch. 2. Hold on the button then turn on the power switch. 3. Release the button when LED becomes amber and blinking. (Any amber will do during the 5 blinks). The LED color will be changed as following order. Amber red (5 blinks) amber (5 blinks) green (5 blinks) green/amber (5 blinks) red/amber (5 blinks) solid green It calibrates the sensor and measures the label length and prints internal settings then enter the dump mode. Note: Please select gap or black mark sensor by GAP or BLINE command prior to calibrate the sensor. For more information about GAP and BLINE command, please refer to TSPL2 programming manual. 77

81 Self-test Printer will print the printer configuration after gap/black mark sensor calibration. Self-test printout can be used to check if there is any dot damage on the heater element, printer configurations and available memory space. Print head check pattern Firmware version Firmware checksum Printed mileage (meter) Serial port configuration Country code Print speed (inch/sec) Print darkness Label size (inch) Gap distance (inch) Gap/black mark sensor sensitivity Numbers of download files Total & available memory space Self-test printout Note: 1. The physical flash memory for RoHS compliant version is 2MB Flash and 2MB DRAM. 2. System occupies 960 KB in Flash memory so total flash memory space for user downloading is 1088 KB 3. System occupies 1792 KB in DRAM so total DRAM memory space for user downloading is 256 KB 78

82 Dump mode Printer will enter dump mode after printing printer configuration. In the dump mode, all characters will be printed in 2 columns as following. The left side characters are received from your system and right side data are the corresponding hexadecimal value of the characters. It allows users or engineers to verify and debug the program. ASCII Data Hex decimal data related to left column of ASCII data Dump mode printout Note: Turn off and on the power switch to reset the printer for normal printing. 79

83 5.3 Printer Initialization Printer initialization is used to clear DRAM and restore printer settings to defaults. The only one exception is ribbon sensitivity, which will note be restored to default. Printer initialization is activated by the following procedures. 1. Turn off the power switch. 2. Hold on the button then turn on the power switch. 3. Release the button when LED turns green after 5 amber blinks. (Any green will do during the 5 blinks). The LED color will be changed as following: Amber red (5 blinks) amber (5 blinks) green (5 blinks) green/amber (5 blinks) red/amber (5 blinks) solid green Printer configuration will be restore to defaults as below after initialization. Parameter Default setting Speed TDP-245, 127 mm/sec (5 ips) Density 7 Label Width 4.25 (108.0 mm) Label Height 2.5 (63.4 mm) Media Sensor Type Gap sensor Gap Setting 0.12 (3.0 mm) Print Direction 0 Reference Point 0,0 (upper left corner) Offset 0 Tear Mode On Peel off Mode Off Cutter Mode Off Serial Port Settings 9600 bps, none parity, 8 data bits, 1 stop bit Code Page 850 Country Code 001 Clear Flash Memory No Note: Always do gap/black mark sensor calibration after printer initialization. 80

84 5.4 Black Mark Sensor Calibration Set black mark sensor as media sensor and calibrate the black mark sensor. Please follow the steps as below. 1. Turn off the power switch. 2. Hold on the button then turn on the power switch. 3. Release the button when LED turns green/amber after 5 green blinks. (Any green/amber will do during the 5 blinks). The LED color will be changed as following: Amber red (5 blinks) amber (5 blinks) green (5 blinks) green/amber (5 blinks) red/amber (5 blinks) solid green 5.5 Gap Sensor Calibration Set gap sensor as media sensor and calibrate the gap sensor. Please follow the steps as below. 1. Turn off the power switch. 2. Hold on the button then turn on the power switch. 3. Release the button when LED turns red/amber after 5 green/amber blinks. (Any red/amber will do during the 5 blinks). The LED color will be changed as following: Amber red (5 blinks) amber (5 blinks) green (5 blinks) green/amber (5 blinks) red/amber (5 blinks) solid green 5.6 Skip AUTO.BAS TSPL2 programming language allows user to download an auto execution file to flash memory. Printer will run the AUTO.BAS program immediately when turning on printer power. The AUTO.BAS program can be interrupted without running the program by the power-on utility. Please follow the steps as below. 1. Turn off printer power. 2. Press the FEED button and then turn on power. 3. Release the FEED button when LED becomes solid green. The LED color will be changed as following: Amber red (5 blinks) amber (5 blinks) green (5 blinks) green/amber (5 blinks) red/amber (5 blinks) solid green 81

85 4. Printer will be interrupted to run the AUTO.BAS program. 82

86 6. GAP AND BLACK MARK SENSOR SELECTION Both gap sensor and black mark sensor are available in TDP-245. Gap sensor is set as default, so there is no extra setting for gap sensor. Gap Sensor Default setting. No extra action necessary. If you would like to switch back to gap sensor, please initialize the printer. Black Mark Sensor Go to MS-DOS prompt mode and enter following command to switch sensor to black mark sensor. C:\>COPY CON LPT1 <ENTER> BLINE width, offset <CTRL><Z> ex: BLINE 3 mm, 0 C:\> Or start the labeling software, set sensor to black mark sensor then print one label. The sensor will be switched to black mark sensor. Please calibrate the sensor after sensor selection. Note: 1. <ENTER> means PC keyboard Enter key. 2. <CTRL><Z> means to hold CTRL key then press Z key. 83

87 7. TROUBLESHOOTING This section lists the common problems that you may encounter when operating the printer. 1. LED does not light on. Turn the power switch on. Measure if there is 24V DC from the power supply output plug. Call the service center if 24V DC is not been measured. 2. The printer is paused. Press the FEED button to resume printing. 3. The LED is on red and blinking. If the LED is red and blinking, which means that the label runs out. Label runs out: Load a roll of label and follow the instructions as following and then press the FEED button to resume printing. 1. Insert a paper spindle into a paper roll 2. Open the printer s top cover by releasing the top cover open lever located on both sides of printer and lifting the top cover.. 3. Place a new paper roll into paper roll mount. 4. Feed the paper, printing side face up, through the label guide and pass over the platen. 5. Adjust the label guide to fit the paper width 6. Close the printer top cover slowly and make sure the cover locks latch securely. Paper sensor error Please check the following items: A. Is label installed correctly? Please refer to previous 4. The LED is on red blinking Label runs out to load a roll of label and then press the FEED button to resume printing. B. Is there any label stuck on the label sensor? Is there any pre-printed logo on the label? Please refer to 5.3 Printer Initialization to reset the system. If the pre-printed logo or text influences the auto gap calibration function, please 84

88 calibrate the gap sensor with proper sensitivity setting by try and error method. Example: C:\>COPY CON LPT1 <Enter> SET GAP 1 <Ctrl> <Z> Main board, gap sensor or black sensor failure. Measure the current of pin3 of Q8. It is 5V DC when the label is detected and 0V DC for gap. If the voltage is not correct as above mentioned, the U23,CPU (U1) or gap sensor may be broken. Please change the gap sensor receiver first because the receiver sensor failure rate is higher then the transmitter sensor. 4. The printer setting runs error. Printer setting runs error: Refer to 5.3 Initialization to reset the system. 5. Continuous feeding labels The printer setting may go wrong. Please do Printer Initialization and Gap and Black Mark Sensor Calibration. (Refer to 5.2 and 5.3). 6. No print on the label Is the thermal head connector connected? Is the thermal head broken? Check it by printer self-test printout. Is main PCB U21, U15, Q1 broken? 7. Printer does not print. Printed by enclosed Label View XLT+ software This may be driver conflict problem. Please remove all the drivers in the printer folder and then re-install the driver for your printer. Printed by printer command. This problem is caused by incorrect syntax commands. This printer will ignore incorrect syntax commands. Please set the printer to the dump mode and make sure the printed command is identical to the commands sent from the application software. The printer serial port setting is not correspondent to the PC s setting Please do the configuration by the following commands. C:\>COPY CON LPT1 <Enter> SET COM1 96,N,8,1 <Enter> <Ctrl>Z<Enter> 85

89 C:\> 8. Poor print quality The dust or glue from label may stuck onto the print head. Wipe the thermal print head by the soft cloth soaked with Ethanol. Adjust the print density setting. 9. Stepping motor does not feed label Does stepping motor function normally. Are U11, and U12 (3717 driver IC) of main board broken? 10. No 5V DC on main board. Is switching power broken? Is main board U3 broken? Please replace a new main board. 11. Cutter functions abnormally. Cutter is not activated Cutter is broken or the main PCB is broken. If it still has problem after a new cutter replaced, the U14 (driver IC) or U5 IC on the main board may be broken. 12. Black mark can t be detected properly Please check the position of the black mark, If it can be detected by the sensor. Is the width of black mark too thin to be detected? The suggested black mark width is 12 mm. Does the sensor function properly? Measure the current of pin3 of Q9. It is 5VDC when the black mark is detected; otherwise it should be 0V DC. If the voltage is correct as above mentioned and the black mark still can t be detected, CPU may have some problem. 86

90 8. MAINTENANCE This session presents the cleaning tools and methods to maintain your printer. Use one or more of the following supplies that meets your needs: Cleaning pens Cleaning swabs Lint-free cloth. The cleaning process is described as following Printer Part Method *Printer Head Let the print head to cool for one minute Use a cleaning pen to swab the print elements Platen Roller Rotate the platen roller and wipe it thoroughly with 100% ethanol and a cleaning swab, or lint-free cloth. Exterior Wipe it with water-dampened cloth Interior Brush or air blow Do not touch print head by bare hand. Use clean & soft cloth soaked with ethanol to clean the print head. It s industry alcohol. Please do not use regular alcohol, which may damage the printer head. 87

91 Update History Date Content Editor 2006/3/31 1. Modify to RoHS version. Camille Pao 2006/6/2 1. Modify power on utilities section. Camille Pao 2006/7/20 1. Modify 4.6 item 14 part NO. Camille Pao 2006/8/28 1. Add 4.6 item 8 : External Ethernet print server (Z) Camille Pao 2006/9/8 1. Modify the MAIN BOARD ASS Y from -10LF to -20LF 2006/9/12 1. Modify the TOP COVER OPEN LEVER from -00LF to -20LF 2006/9/25 1. Modify power on utilities section. 2. Modify LED and button operation section. Camille Pao Camille Pao Camille Pao 2006/10/12 1. Modify lower cover part no. from -30LF to -50LF Camille Pao 2006/11/30 1. Modify power on utilities section. Camille Pao 2007/1/3 1. Modify 4.3 item 9: Screw from -31LF to -34LF 2. Modify 4.4 item 6: Screw from -31LF to -34LF 3. Modify 4.1 item 5: Screw from -31LF to -34LF 2007/1/4 1. Cancel the 4.6 item18 : Internal Ethernet Printer Server Module 2007/1/12 1.Modify 4.6 item 16: memory card from -00LF to -10LF 2.Add cutter driver IC A3952SB (Non-RoHS) part no. 2007/3/9 1.Modify 4.6 item 8 : External Ethernet print server (C) part no. 2007/3/19 1.Add the MAIN BOARD ASS Y (Main Board + RTC) part no. Camille Pao Camille Pao Camille Pao Camille Pao Camille Pao 2007/4/14 1.Update TSC address. Camille Pao 2007/5/11 1.Modify 4.5 item 10/11 : TOP COVER OPEN LEVER part no. Camille Pao 2007/8/1 1.Company information update Camille Pao 2007/11/13 1.Add TPH plastic bracket part no. Camille Pao 2007/12/7 1.Modify power supply and external Ethernet print server parts no./cec Camille Pao 88

92 2008/1/24 1. Revoke part number for LF External Camille Pao Ethernet print server (Z)/US and LF External Ethernet print server (Z)/EU (Parallel port) 2. Revise description for LF External Ethernet print server (C)/US/CEC, LF External Ethernet print server (C)/EU, LF External Ethernet print server (Z)/US, LF External Ethernet print server (Z)/EU, LF EXTERNAL WIRELESS PRINT SERVER /US(C) and LF EXTERNAL WIRELESS PRINT SERVER /EU(C) 2009/2/27 Revise description for LF Camille Pao 2009/10/28 Add spare parts % for power supply Camille Pao 2011/1/25 Modify TSC address Camille Pao 89

93 TSC Auto ID Technology Co., Ltd. Corporate Headquarters Li Ze Plant 9F., No.95, Minquan Rd., Xindian Dist., No.35, Sec. 2, Ligong 1st Rd., Wujie Township, New Taipei City 23141, Taiwan (R.O.C.) Yilan County 26841, Taiwan (R.O.C.) TEL: TEL: FAX: FAX: Web site: