Troubleshooting with the LCD Error Message Table

Transcription

1 Troubleshooting with the LCD Error Message Table LCD Error Message Cause Solution Calibrate Failed No. 155 and 170) Calibrate Film No. 159) Calibrate Ribbon Nos. 128 and 170) Card Feed Stop No. 137) Card Jam Nos. 82, 112, and 200) Card Jam: Prox No. 86) Card Jam: Smart No. 85) Card Jam: Trans No. 83) Card Not Found No. 69) Film or Ribbon calibration has failed. Film Sensors need to be calibrated. The print Ribbon Sensor is out of calibration. The Front Cover was opened. This caused the card transfer to stop the pause button was selected. A card is jammed in the Print Station or card flipping area of A card is jammed in the PROX card encoding area of A card is jammed in the smart card encoding area of the Printer. Card became jammed in Printer during transfer. Card cannot be found in the Printer. Verify the film is installed correctly and there is not a Ribbon installed. If this problem persists, call for technical assistance. Select Cancel and then perform the Film calibration procedure. Select Cancel and then perform the Ribbon calibration procedure. Press Resume or Cancel. Clear the jam. Clear the jam. Clear the jam. Clear the jam. Verify card not jammed in Printer and select Cancel. Check Film No. 244) Check Laminate 1 Nos. 213 and 231) The film is not able to move correctly. Check for jams/breaks. The Laminator was unable to find the mark on the material in Cartridge 1. Check for obstruction. If the problem persists, call for technical assistance. Make sure there are no obstructions to the Sensor, and recalibrate the Laminator Sensor. Check Laminate 2 The Laminator was unable to Make sure there are no

2 No. 232) Clean Printer No. 71) Cover is Open No. 46) E-Card Encoder Startup Error No. 141) E-Card Startup Error No. 141) EEPROM Corrupt Nos. 38, 39, 40, and 144) Ejecting Card No. 72) find the mark on the material in Cartridge 2. For best Printer performance, replace the Cleaning Roller Tape and clean the Printer s Feed Rollers and Printhead at this time. The Cover was left open. A problem was detected during Printer start-up. A problem was detected during Printer start-up. EEPROM restored with factory default values. The card has been ejected already. obstructions to the Sensor, and recalibrate the Laminator Sensor. See the appropriate Cleaning procedures in this document. Ensure that the Cover is properly closed. If this problem persists, call for technical assistance. If this problem persists, call for technical assistance. If changes were, then go into the setting values and reset these numbers. Click OK to clear the message. The user might want to know that a card has been sent to the reject bin, or out of the printer, and is either incomplete or posses a security risk if not disposed of properly. Empty Reject Bin No. 265) Failed To Initialize The reject bin is full. A problem was detected during Printer start-up. Remove the large number of rejected cards from the reject bin. Click OK to clear the notification message. (Note: In some cases, rejected cards are incomplete or pose a security risk, and should be disposed of properly.) If this problem

3 No. 141) Film Align Error Nos. 26 and 176) Film Break/Jam No. 158) Film Low No. 156) Film Out Nos. 156 and 157) Film: Wrong Material No. 173) Flipper Jam Nos. 74 and 199) Head Loading No. 111) Head Resistance The film is not able to move correctly. Check for jams/breaks. The film is not able to move correctly. Check for jams/breaks. The HDP film will soon run out. The HDP film has run out. The HDP Film is not installed properly or has been damaged. A card is jammed in the card flipping area of An unrecoverable error has occurred during printing. The EE setting in Driver for head resistance is out of persists, call for technical assistance. Check for obstruction. If the problem persists, call for technical assistance. Check for obstruction. If the problem persists, call for technical assistance. If printing a large number of cards, replace the Film now or monitor the Printer until the Film is gone and install a new Film. Install a new roll of film and press Resume to continue or Cancel to reset. Verify the correct film is installed in the film Cartridge. Open the Printer's Flipping Module Cover. Clear any cards in the Flipping Module by opening the Printers Cover and using the Forward and/or Back buttons located on the Printer s Front Cover. Ensure that the Flipper Module can rotate freely. Close the Printer's Flipping Module Cover. Press the Resume button on the Printer s Front Cover to continue printing. To cancel the print, press the Cancel Print button from the Driver's display dialog. If this problem persists, call for technical assistance. Enter a value for head resistance in the EE

4 No. 6) range. settings in the Driver. Head Sensor Error No. 8) Head Voltage Err Nos. 103 and 105) Headlift Error Nos. 102, 103, 104, and 105) Heater Error No. 161) Invalid Film Nos. 94, 95, 96, 164, 165, and 166) Invalid Password No. 136) Invalid Ribbon No. 93) Job Data Error No. 106) Lam 1 Tag Err No. 259) The Printhead Temperature Sensor is not functioning or is not connected properly. The Printhead is not cooling properly. A hardware fault has prevented setting the correct Printhead voltage. This is a problem with the Printhead Lift or Transfer Roller Headlift. The Transfer Heater Roller is too hot. An unauthorized film is installed in Printing disabled at this time. An unauthorized Ribbon is installed in The print data sent to the Printer is corrupt or has been interrupted. A RFID read or write error occurred on Cartridge 1. Reset the correct value according to the steps in the Troubleshooting Section. If the problem persists, call Get the correct Film from your dealer. Press Cancel to abort this print job and then check security settings at host computer. Get the correct Ribbon from your dealer. Retry, and if it fails again the material cannot be used.

5 Lam 2 Tag Err No. 260) Lam Async Error No. 245) Lam Card Jam No. 53, 212, 214, and 215) Lam Check Card No. 213) Lam Com Error No. 246) Lam Error Nos. 237 and 238)52 A RFID read or write error occurred on Cartridge 2. The Printer timed out waiting for communication from the Laminator. A jam occurred somewhere between the Printer and the Laminator. A jam occurred inside the Laminator. There was a communication failure between the Printer and Laminator. A generic unknown error as occurred. Retry, and if it fails again the material cannot be used. Check Lam power/connections and restart Open covers and clear the obstruction/jam. Open Lam cover and clear the obstruction. Check Lam power/connections and restart If this problem persists, call for technical assistance. Lam Card Not Ejected No. 216) Lam Handler Startup Error No. 66) The card is not ejected from the Laminator. A problem was detected during Printer start-up. The Lamination material is stuck to the card. Lam Handler Startup Error No. 141) Lam Internal Error No. 48) Lam No Film No. 157) Lam Timeout After powering up the Printer, the Laminator was detected, but an error occurred which would prevent its use. A generic unknown error as occurred in the Laminator. There is no material loaded in the Laminator. The Printer timed out while processing information related Check Laminator power and connections and restart Check Laminator power and connections and restart Load Laminator material. Check Lam power/connections and

6 No. 247) to the Laminator. restart Lam1 Wrong Film No. 233) Lam2 Wrong Film No. 234) Laminate 1 Bad No. 259 and 261) Laminate 1 Jam No. 229) Laminate 1 Low Nos. 239) Laminate 1 Out No. 208) Laminate 2 Bad No. 260 and 262) Laminate 2 Jam No. 230) Laminate 2 Low No. 240) Laminate 2 Out No. 209) Lm1 Headlift Err No. 217) Lm2 Headlift Err No. 218) Mag Encoder Paused Material in Cartridge 1 of the Laminator does not match the material type specified by the job. Material in Cartridge 2 of the Laminator does not match the material type specified by the job. The Lamination material in Cartridge 1 is not valid for this Laminator. A Jam occurred with the Laminator material in Cartridge 1. The material is getting low in Lamination Cartridge 1. The Laminate in Cartridge 1 has run out. The Lamination material in Cartridge 2 is not valid for this Laminator. A Jam occurred with the Laminator material in Cartridge 2. The material is getting low in Lamination Cartridge 2. The Laminate in Cartridge 2 has run out. The Laminator failed to move or sense the lower (Lam Module 1) head. The Laminator failed to move or sense the upper (Lam Module 2) head. The Magnetic Encoder is in a pause state. Make sure Driver material matches what is actually in the Laminator. Make sure Driver material matches what is actually in the Laminator. Install valid material. Open Lam cover and clear the obstruction Make sure more is on hand for when it runs out. Replace it with a new roll of material. Install valid material. Open Lam cover and clear the obstruction. Make sure more is on hand for when it runs out. Replace it with a new roll of material. Check head connections and call for service/repair. Check head connections, call for service/repair.

7 No. 143) Mag Encoder Startup Error No. 63 and 141) Mag Verify Error No. 30) Multiple Feed No. 70) No E-card Encoder No. 202) No Film No. 28) No Flip Module No. 201) No Flip Module No. 45 and 201) No iclass Encoder A problem was detected during Printer start-up. Print could not verify MAG write. The magnetic stripe was not encoded properly. Multiple cards were fed into Encoder type. Film is not installed in Printer. Film RFID tag is bad. Two-sided job sent to a onesided Printer. The desired lamination requires a Flipper Module. Check the Cards and click on Cancel Print. Remove all cards and try encoding data, but the Printer is not configured with this Encoder type. Install the Film and press Resume. To cancel the print, press the Cancel Print button or the Cancel button located on Verify the Printer has flipper capabilities via the LCD Menu. If Flipper capabilities are present, ensure that the Print Both Sides option in the Driver is set correctly. Press the Resume button on the Printer s Front Cover to continue printing. To cancel the print, press the Cancel Print button from the Driver s display dialog. Change the Cartridge location of the Lamination material (if it is dual sided), or buy a Flipper Module. encoding data, but the Printer is not configured

8 No. 177) Encoder type. with this Encoder type. No Mag Module No. 31) No MiFare Encoder No. 203) No Prox Encoder No. 32) No Ribbon No. 25) No Smart Encoder No. 33) Printing Error No. 107) Reboot Required Nos. 9, 65, 67, and 163) Reinsert Ribbon No. 141) Remove Card No. 68) Remove Ribbon MAG encoding job sent to Printer without MAG encoder. Encoder type. Encoder type. Encoder type. No Ribbon is installed in the Printer. Ribbon RFID tag is bad. Encoder type. An error was detected during printing. Unspecified system error detected by the Printer Firmware. The Ribbon must be reinserted for proper functioning of A card is jammed in the Print Station or card flipping area of The print Ribbon is not installed properly or has been To cancel, click on Cancel Print. To cancel, click on Cancel Print. Install the correct Ribbon and press the Resume button located on the Printer s LCD display. To cancel the print, press the Cancel Print button from the Driver's display dialog and the Cancel button located on the Printer's LCD display. To cancel, click on Cancel Print. Reinsert the Ribbon or press Resume. Clear the jam and press Cancel. Verify the correct Ribbon is installed in the Ribbon

9 No. 139) Remove Lam Mtl No. 210) Remove Lam1 Mtl No. 204) Remove Lam2 Mtl No. 205) Ribbon Break/Jam No. 99, 108, and 109) Ribbon Low No. 92) Ribbon Miscue No. 97) Ribbon Out No. 91, 100 and 101) Ribbon Tension No. 98) Ribbon: Wrong Material damaged. Single sided Lam job specified but material is loaded in both Modules. Single sided lamination on the back side is specified but material is loaded in the Lam 1 Module. Single sided lamination on the front side is specified but material is loaded in the Lam 2 Module. The Ribbon is not able to find the next panel correctly. Check for jams/breaks. The print Ribbon will soon run out. The Ribbon is not able to find the next panel correctly. Check for jams/breaks. The print Ribbon has run out. The Ribbon tensions may be out of range. The print Ribbon is not installed properly or has been damaged. Cartridge. Remove it and replace it with the correct Ribbon. Remove either Lamination Cartridge. Remove Cartridge 1. Remove Cartridge 2. If jammed, clear the jam. If broken, repair by taping the Ribbon back on to the takeup core. Press Resume to continue or Cancel to abort. If printing a large number of cards, replace the Ribbon now or monitor the Printer until the Ribbon is gone and install a new Ribbon. If jammed, clear the jam. If broken repair by taping the Ribbon back on to the takeup core. Press Resume to continue or Cancel to abort. Install a new Ribbon and press Resume to continue. Check and adjust the setting through the TOOLBOX under the Advanced Settings tab. Press Resume to continue or cancel to abort. Verify the correct Ribbon is installed in the Ribbon Cartridge.

10 s No. 93, 122, and 172) System Fault No. 164) Unable to Feed Nos. 14 and 81) Unspecified system error is detected by the Printer Firmware. The Printer is unable to feed a card from the Card Cartridge. Verify there are cards in the Card Cartridge. Verify cards are not stuck together or jammed, and they are the correct thickness. Utility Error Nos. 129) Waiting for Data No. 147) Wrong Film Nos. 162 and 163) Command resulted in an error. The Printer has stopped receiving data from the PC. The print film installed in the Printer does not match the film type selected in the Printer Driver. See Resolving the Communication Errors. Replace film in Printer with type specified in the Driver. A reboot is required. Wrong Ribbon No. 93) A Self-test job cannot be printed with the print media installed. The print Ribbon installed in the Printer does not match the Ribbon type selected in the Printer Driver. A Self-test job cannot be printed with the print media installed. Replace Ribbon in Printer with type specified in the Driver.