Radiometer AQT90 FLEX Troponin I ERROR CODES

Transcription

1 Radiometer AQT90 FLEX Troponin I ERROR CODES The meter automatically performs electronic self-tests, i.e. environmental check ensures that the analyser is ready for testing and that consumables have not expired. If an environmental check fails you will not be able to start a test. Pre-analysis check ensures that only tests compatible with the chosen anticoagulant can be selected. Process check checks that errors have not occurred during each and every testing process. If a process check fails you will not get a result. You can add an additional system quality check either by scheduling the analyser to automatically perform a selection of environmental and process checks at pre-determined intervals, or start one manually. Results on system quality checks are stored and can be printed to ensure that the device is working properly. ERROR MESSAGES 1 Inconsistent software versions 2 Inconsistent analyser system software 83 Value above reference 84 Value below reference 85 Value is below the critical limit 86 Value is above the critical limit 89 Measured value above upper limit of the defined control 90 Measured value below lower limit of the defined control 93 Value above the reportable 94 Value below the reportable Inconsistent versions of different software modules. May appear after replacing a complete module or as a result of an incomplete software upgrade. Inconsistent analyser system version. Appears when a consistency check fails for the analyser system on startup. Parameter value is above the user-defined reference. Parameter value is below the user-defined reference. Parameter value is below the user-defined critical limit. Parameter value is above the user-defined critical limit. Measured LQC or calibrationverification value above upper limit of the user-defined control Measured LQC or calibrationverification value below lower limit of the user-defined control Value is above the reportable of the parameter. Value is below the reportable of the parameter. Removal condition: Successful software consistency check. Follow local procedures for handling results outside critical limits. Follow local procedures for handling results outside critical limits. Informative message. Follow local procedures for handling results outside the user-defined control. Informative message. Follow local procedures for handling results outside the user-defined control. 1

2 117 Invalid connection configuration 118 LIS/HIS: Connection manager could not open high-level protocol 128 Failed to open connection 129 Failed to close connection The communication configuration or the protocol definition was invalid. The communication configuration or the protocol definition was invalid. The communication hardware was busy or the remote system did not respond. Messages were queued when the communication channel was closed. Results and other messages sent by the analyser to a remote system may be lost. 131 Failed to send packet A communication error occurred while sending a message. The message was not sent. 132 Failed to receive packet An error occurred while receiving a message. The analyser was not able to recognize the received message. 133 Connection lost A previously established LIS/HIS connection has been lost. 134 Connection established 165 High-level protocol could not generate high-level packet 166 General communication error 167 LIS/HIS: High-level protocol received packet in wrong format The connection was successfully established. An error occurred while formatting a message. An internal error occurred in the LIS/HIS communication module. An error occurred while parsing (interpreting) a message. Check the communication parameters specified in Communications in chapter 1: Setup in the AQT90 FLEX reference manual. Check the communication parameters specified in Communications in chapter 1: Setup in the AQT90 FLEX reference manual. Check that the remote system is running, correctly configured and responding. Check communication parameters, e.g. baud rate, parity, IP address, etc., as defined in Communication setup. Restart the analyser. If the problem persists, check the communication hardware. The remote system may lack buffer capacity. Check that the remote system is running and responding. Check communication hardware including cables. Repeat sending. Check that protocol types are correctly configured on both the analyser and the remote system. Check that the remote system is running and responding. Check cables. Check protocol configurations. representative if the problem persists. Check protocol configurations. 2

3 200 User message: This is only a message. An operator has entered a note in the log. 201 Westgard Rule (1-2s) violation 202 Westgard Rule (1-3s) violation 203 Westgard Rule (2-2s) violation 204 Westgard Rule (R-4s) violation 205 Westgard Rule (4-1s) violation 206 Westgard Rule (10-x) violation 207 Calibration adjustment schedule reminder(s) present 208 LQC schedule reminder(s) present for solution <Solution name> 209 Replacement schedule reminder(s) present 210 Calibration adjustment error(s) present 211 Error present in LQC measurement on solution <Solution name> One measurement exceeds 2 SDs One measurement exceeds 3 SDs Two consecutive measurements exceed 2 SDs (same side) The difference between 2 consecutive measurements exceeds 4 SDs Four consecutive measurements exceed the same 1 SD Ten consecutive measurements on the same side of the mean One or more scheduled calibration adjustments are overdue. The scheduled LQC measurement (with the named LQC solution) is pending. One or more scheduled replacements are overdue. An error registered on one or more parameters during the last calibration adjustment. A process check failed during the LQC View Westgard Rules in Chapter 1: Setup in the AQT90 FLEX reference manual and take required corrective action. View Westgard Rules in Chapter 1: Setup in the AQT90 FLEX reference manual and take required corrective action. View Westgard Rules in Chapter 1: Setup in the AQT90 FLEX reference manual and take required corrective action. View Westgard Rules in Chapter 1: Setup in the AQT90 FLEX reference manual and take required corrective action. View Westgard Rules in Chapter 1: Setup in the AQT90 FLEX reference manual and take required corrective action. View Westgard Rules in Chapter 1: Setup in the AQT90 FLEX reference manual and take required corrective action. Check the Calibration adjustment status and perform any pending calibration adjustments. Perform the LQC Check the Replacement status and perform any pending replacement actions. Check the Calibration adjustment status for errors in latest calibration adjustment results for the given parameter. View calibration adjustment error messages and take required corrective action. Repeat the LQC 3

4 212 System message(s) present One or more system errors are present. Check the System messages status for errors. Take required corrective action. 213 Automatic backup failed 214 Automatic backup succeeded An error occurred during the scheduled data backup. The scheduled automatic backup was completed successfully. 216 Printer error The printer is out of paper, paper is jammed, or some other printer problem has occurred. 217 Replacement performed: 484 Today is the last day of the month remember to print out LQC statistics 588 Measured value is less than the lower limit of the defined statistical 589 Measured value is higher than the upper limit of the defined statistical 600 Demo option will expire soon 604 Parameter not installed 641 AQT90 FLEX restarted The message is used in the Activity log to indicate a performed replacement. The analyser is just reminding you to print out the LQC statistics The measured value of the parameter falls below the lower defined limit of the statistical The measured value of the parameter falls above the upper defined limit of the statistical One or more currently installed demo options will expire and be removed within the next seven days. Parameter was not installed or is corrupted. Parameter cannot be measured. The analyser was restarted from power off. Check Automatic backup setup. Check network and servers used for the backup. Contact your IT engineer. Check printer paper. Clear any jam or mount a roll. Press Shutdown in the Utilities menu. Confirm shutdown and wait for the prompt to be displayed. Switch off the power, and then switch the analyser on again. representative if the error persists. Print out the LQC statistics for the month. Removal condition: That the LQC statistics have been printed out. Repeat the LQC measurement once. If the same message appears, follow local procedures for handling this type of result. Repeat the LQC measurement once. If the same message appears, follow local procedures for handling this type of result. To have the option permanently, contact a Radiometer sales or service Removal condition: Options expired or permanent options installed. 4

5 692 AQT90 FLEX not connected to RADIANCE system The analyser is not connected to the RADIANCE server. Contact your RADIANCE/IT engineer. Check the RADIANCE communication setup including TCP/IP address, port no and password. Check that the RADIANCE system is responding. Check network connections. 693 AQT90 FLEX not connected to RADIANCE system incorrect password. 694 AQT90 FLEX connected to RADIANCE system 695 AQT90 FLEX not connected to RADIANCE system 696 AQT90 FLEX<> RADIANCE system communication error 703 LQC lot in position -- has expired. 707 Replacement overdue by 10 %. Analyser locked The analyser was refused connection to the RADIANCE system server due to incorrect password. The analyser is connected to the RADIANCE system server. The analyser was disconnected from the RADIANCE system server. Communication error between the analyser and the RADIANCE system server. The QC solution (setup in the numbered position) is too old (it has passed its expiry date). Replacement is overdue by 10 % (corrective action Lock analyser was selected in the Setup program Corrective actions). 733 New part installed Appears when a new part is successfully installed on the analyser Removal condition: the RADIANCE connection is established or disabled. Enter the correct password in the analyser s Radiance Communication setup. Removal condition: the RADIANCE connection is established or disabled. Obtain a fresh LQC solution. It must have a new Lot no. and its Expiry date must lie in the future. Create a new setup for it (see the Setup chapter in this manual). Perform a QC measurement with it. Check Replacement status and replace as Unlock analyser in Miscellaneous setup screen. Removal condition: No replacement pending. 745 Low hard disk space Low hard disk space Take appropriate action. 5

6 766 AQT90 FLEX not connected to RADIANCE system no RADIANCE connection license The analyser has been refused connection to the RADIANCE server because there is no connection license available on the RADIANCE system server. Contact a Radiance/IT engineer or a Removal condition: Connection to the RADIANCE system server is established. 769 AQT90 FLEX <> RADIANCE system communication error 770 Failed to restore Custom setup Communication error between the analyser and the RADIANCE system. The setup could not be restored. 771 Succeeded to restore Custom setup Restoring of setup is completed. 772 User activity: User activity logged by operator. 773 Remote operator A remote operator has logged logged on with user: on the analyser via NetOp 774 Remote operator logged off with user: 775 Failed to restore Default setup 776 Succeeded to restore Default setup 780 RADIANCE system communication enabled 781 RADIANCE system communication disabled 782 RADIANCE system data queue emptied 783 Automatic backup started 785 Automatic archiving started 786 Automatic archiving completed An operator, remotely logged on via NetOp, has logged off or has been logged off by a local operator. Restoring analyser setup to default values has failed. Restoring setup to default values is completed. Communication with the RADIANCE system has been enabled as part of the RADIANCE connection setup. Communication with the RADIANCE system has been disabled as part of the RADIANCE connection setup. The data queue was emptied from the RADIANCE connection screen. Automatic backup (selected in Disk functions setup) has started. Automatic archiving (selected in Disk functions setup) has started. Automatic archiving (selected in Disk functions setup) completed successfully. Download the setup data from another floppy disk, hard disk or network. representative if the error persists. 6

7 787 Export of data logs started Export of data logs was started by the user. 798 User logged on User logged on successfully. 799 User logged off User logged off successfully. 800 Logon attempt failed User tried to log on but did not provide a valid password. Provide a valid password to log on. 852 Message from RADIANCE system: 853 LIS/HIS: Missing Communication option key Message has been received from the RADIANCE system. No valid option key for LIS/HIS communication is installed on the analyser. 875 Sample aged The specified limit for sample age has been exceeded. 881 LIS/HIS: Missing CIC communication option key 886 LIS/HIS: No valid POCT1A DML device ID file 887 Reagent Pack buffer level low 889 to 895 [Parameter name] capacity low 896 Calibration adjustment job submission failed 897 Calibration adjustment verified 898 Calibration verification invalidated 901 Less than 5 % free disk space remaining 902 Less than 15 % free disk space remaining 903 Automatic backup setup changed 1000 System-clean procedure successfully completed 1001 Needle replacement activity completed A CIC option key is missing for a LIS connection with POCTDML1A as a low-level protocol. While opening a LIS connection, if valid devices ID file for POCT1A DML protocol does not exist. Reagent Pack buffer level is low and this pack cannot be used further. Number of remaining cartridge cups is below the threshold value defined for the parameter. Calibration adjustment job submission has failed. Calibration adjustment has been verified Operator has invalidated an active calibration. Less than 5 % of accessible disk space on the analyser. Less than 15 % of accessible disk space on the analyser. Automatic backup setup has been changed by the user. System-clean procedure successfully completed Needle replacement activity completed Draw and analyze new sample. Contact service to get a CIC option key Check the communication parameters Replace the Reagent Pack with a valid new pack. Insert a new [parameter name] test cartridge Rerun the calibration adjustment Free the disk space by backing up data to an external medium. Free the disk space by backing up data to an external medium. 7

8 1002 Service inspection activity completed 1003 Warning limit exceeded for maximum tests between system-clean procedures 1004 Critical limit exceeded for maximum tests between system-clean procedures 1005 Needle replacement counter has exceeded the warning limit 1006 Needle replacement counter has exceeded the critical limit 1007 Scheduled systemclean procedure is overdue 1008 Service inspection scheduled time has been exceeded 1009 User activity scheduled time has been exceeded 1010 System-clean procedure not successfully completed (aborted) 1011 System-clean procedure started 1012 Scheduled maintenance activity is overdue 1020 Incubation temperature out of 1024 Calibration adjustment blank outliers check failed 1025 Calibration adjustment analyte outliers check failed 1026 Counts measured per cycle are above the valid limit Service inspection for maintenance activity is completed. Warning limit exceeded for maximum tests between system-clean procedures Critical limit exceeded for maximum tests between system-clean procedure Needle replacement counter has exceeded the defined warning limit. Needle replacement counter has exceeded the defined critical limit. Scheduled system-clean procedure is overdue Service inspection scheduled time has been exceeded. User activity scheduled time has been exceeded. System-clean procedure not successfully completed (aborted) System-clean procedure started Critical system message informing that a scheduled maintenance activity is overdue. The incubation temperature of the analyser is beyond the specified. While performing calibration adjustment the calibration blank outliers check failed. While performing calibration adjustment the calibration adjustment analyte outliers check failed. Process check. Counts measured per cycle exceed the valid limit while performing a sample Run a system-clean procedure. Run a system-clean procedure. Contact service to replace the needle, before the critical limit is exceeded. Contact service to replace the needle. Run a system-clean procedure. Contact service to perform service inspection. Perform user activity. Run a new system-clean procedure. If error persists, contact a Perform the maintenance activity. Wait until the incubation temperature is within the. Run the calibration adjustment again. Run the calibration adjustment again. 8

9 1027 Incubation time out of 1028 Maximum dark measurement difference out of 1029 Optical sensitivity out of 1030 Drying temperature out of 1031 Optical intensity out of 1032 Shake time out of 1033 Incubation temperature standard deviation out of 1034 Analyzing system software version consistence check failed 1035 Maximum dark measurements check failed 1036 Volume in the test cup out of 1037 Optical reference check out of 1038 Mean incubation temperature out of Process check. Incubation time of the specific sample and test goes beyond the specified. Process check. Maximum dark measurement of the analyser goes beyond the specified while performing a sample Process check. The optical sensitivity is out of while performing a sample Process check. Drying temperature is out of while performing a sample Process check. Optical intensity out of while performing a sample Process check. Shake time is out of while performing a sample Process check. Incubation temperature standard deviation is out of while performing a sample Process check. Software consistency check failed. Process check. Maximum dark measurements analytical check failed while performing a sample Process check. Volume in test cup is out of while performing a sample Process check. Optical reference check is out of while performing a sample Process check. Incubation temperature is out of while performing a sample Run the test again. 9

10 1039 to 1044 [Parameter name] locked Appears when a parameter is locked to 1050 [Parameter name] unlocked 1051 No test available for measurement 1052 Reagent Pack not accessible 1053 Reagent Pack expires within threshold time 1054 Calibration adjustment failed for <parameter> with lot no. <n> (where n = a number) Calibration adjustment interrupted for <parameter> with lot no. <n> (where n = a number) Calibration adjustment aborted for <parameter> with lot no. <n> (where n = a number) Needle pierce count exceeded 1058 Dilution cup volume out of 1059 Calibration adjustment process failed 1060 Calibration adjustment process interrupted 1061 Calibration adjustment process aborted 1062 Sample registration interrupted 1063 Reagent Pack capacity insufficient to run a calibration Appears when a parameter is unlocked. There are no test cartridges for sample Reagent Pack has expired. Warning message informing the user that the Reagent Pack will expire within the configured threshold time (2 or 7 days). Calibration adjustment for the indicated parameter and lot no failed. Calibration adjustment for the indicated parameter and lot no. was interrupted. Calibration adjustment for the indicated parameter and lot no. was aborted. Process check. Needle pierce count is above the threshold value, i.e. 10,000. Process check. Dilution cup volume is out of while performing a sample The calibration-adjustment measurement failed. The calibration-adjustment measurement was stopped by an operator. The analyser found an error and stopped the calibrationadjustment Sample registration was interrupted. Reagent Pack capacity insufficient to run a calibration Insert the test cartridge for performing sample Replace the Reagent Pack with a new valid pack. Rerun the calibration adjustment. Rerun the calibration adjustment. Rerun the calibration adjustment. Contact service to replace the needle. Run the test again. Run the calibration adjustment again. Run the calibration adjustment again. Run the calibration adjustment again. Replace the Reagent Pack. 10

11 1065 Parameter measurement aborted The analyser found an error and stopped measurement of the parameter. Run the test again Parameter measurement interrupted 1067 Sample measurement aborted 1068 Temperature out of before drying 1069 Temperature out of after drying 1070 Air flow temperature out of 1071 Maximum sample age exceeded 1075 to 1088 Messages from installed printers 1089 LQC measurement aborted 1090 LQC measurement was interrupted 1091 Parameter locked LQC pending 1092 LQC warning present for LQC in position <n> 1093 All available parameters locked LQC pending Measurement of the parameter was stopped by an operator. The analyser found an error and stopped the sample analysis. Air temperature in the dryer before the start of a measurement cycle was outside specifications. Air temperature in the dryer after the start of a measurement cycle was outside specifications. Airflow in the dryer was outside its specified. The sample has been stored too long so the analyser will not accept it for analysis. The analyser discovered some error and aborted the An operator stopped the Either: a scheduled LQC measurement is more than XX % overdue, OR: An error was found in a LQC measurement Either: one or more scheduled LQC measurements are overdue, OR: errors were found in LQC measurements for parameters controlled by the LQC solution in question. Either: one or more scheduled LQC measurements are XX % overdue, OR: errors were found in LQC measurements for ALL parameters Run the measurement again. Run a system-check procedure. If the error persists, contact a Run a system-check procedure. If the error persists, contact a Run a system-check procedure. If the error persists, contact a Draw a new patient sample and analyze it as soon as possible after collection. Refer to the relevant printer s operator manual. Repeat the LQC Repeat the LQC Perform the scheduled LQC Removal condition: a successful LQC measurement of the parameter. Perform the scheduled LQC measurement(s). Removal condition: successful LQC measurement(s) of the parameter(s). Perform the scheduled LQC measurements. Removal condition: successful LQC measurements of ALL parameters. 11

12 1163 Warning and/or critical limit for a needle clean activity is updated Warning and/or critical limit for the system-clean maintenance activity has been updated is 1164 Warning limit for a needle replacement activity is updated Reference /critical limits changed for <named parameter> 1172 Analyser unit accessed 1173 to to to 1186 [Parameter name] capacity low [Parameter name] locked [Parameter name] unlocked 1187 This operation may affect Analyser status. LQC is advised Restore-all-data operation requested 1189 Parameter requested by RADIANCE system not measured Operator changed the warning limit for needle replacement. Operator changed the reference /critical limits for the <named parameter> Analyser unit accessed Number of remaining cartridge cups is below the threshold value defined for the parameter. Appears when a parameter is locked. Appears when a parameter is unlocked. The operation you have requested may change the analyser s status, so LQC measurement(s) are recommended. Restore-all-data operation requested The test requested via the RADIANCE system included some parameter that could not be measured Analyser locked The analyser has been locked from the RADIANCE system 1191 Analyser unlocked The analyser has been unlocked from the RADIANCE system 1192 A Lock parameter command from the RADIANCE system was ignored In situations where the status of the analyser shown on the RADIANCE interface is not in synch with the analyser s actual status, this command cannot always be executed. is is is Insert a new [parameter name] test cartridge Perform relevant LQC measurements. required Check the status of the analyser to find out what is causing the problem. For example, not enough Test Cartridges available, Reagent Pack needs to be replaced. Remove the condition that prompted the operator to lock the analyser, and unlock it from the RADIANCE system. is is 12

13 1193 An Unlock parameter command from the RADIANCE system was ignored 1194 An Analyser message received from the RADIANCE system was ignored 1199 In-progress calibration-verification measurement aborted by analyser 1200 In-progress calibration-verification measurement was manually stopped 1201 Parameter value measured during cal.verification above user-defined control 1202 Parameter value measured during cal. verification below user-defined control 1203 The next scheduled system check is due. In situations where the status of the analyser shown on the RADIANCE interface is not in synch with the analyser s actual status, this command cannot always be executed. In situations where the status of the analyser shown on the RADIANCE interface is not in synch with the analyser s actual status, this command cannot always be executed. The analyser found an error and stopped the calibrationverification An operator stopped the calibration-verification Value measured during calibration-verification found to fall above the parameter s user-defined control. Value measured during calibration-verification found to below the parameter s userdefined control. The next scheduled system check procedure is due is is Repeat the is is is is 1204 System check failed System-check procedure failed Run a new system-check procedure. If it fails again, contact a 1205 Instrument temperature lies outside specified limits V power supply lies outside specified limits V power supply A lies outside specified limits The ambient temperature in the room in which the analyser is placed has been drastically changed. For example, it is standing in direct sunshine or an air-conditioning unit has been started. This system check failed. This system check failed. Adjust the temperature of the room so it falls within specifications. See Specifications chapter for details. If the error persists, contact a 13

14 V power supply B lies outside specified limits This system check failed Vpower supply C lies outside specified limits 1210 User-defined date and time settings out of with analyser s settings Three-minute average temperature at incubation wheel is out of 1212 System check aborted by the analyser 1213 LCR measurement aborted by the analyser 1214 LCR measurement interrupted by user 1215 Measured value above the upper limit of the control 1216 Measured value below the lower limit of the control 1218 Insufficient sample available for measurement 1219 Measured value was out of, but rounding it off made it appear within Measured LQC value below RiLiBÄK [<RiLiBÄK >] 1221 Measured LQC value above RiLiBÄK [<RiLiBÄK >] 1222 Error in system determining Hct values This system check failed. User-defined date and time settings out of with analyser s settings. This system check failed. System-check procedure was stopped by the analyser as it found an error LCR measurement was stopped by the analyser as it found an error LCR measurement was stopped by an operator Value measured during an LCR measurement is above the upper limit of the parameter s reference. Value measured during an LCR measurement is below the lower limit of the parameter s reference. Insufficient sample available for measurement Value measured during a system check fell outside its specified. The measured value lies below the lower limit of the RiLiBÄK The measured value lies above the upper limit of the RiLiBÄK Fault in the analyser. Reset analyser s date and time settings. Run a system-check procedure. If the check fails, contact a Run a system-check procedure. If the check fails, contact a Repeat the If error persists, contact a is is is Draw a new sample and repeat sample analysis. Run a system-check procedure. If the check fails, contact a No action No action 14

15 1223 Hct determination shows sample cannot be correctly determined The Hct value could not be measured. Centrifuge the sample and analyze the resultant plasma. NOTICE: If message #1222 is received together with this one, contact a Radiometer 1224 Hct value determined to be > 62 % Hct value determined to be > 62 % Centrifuge the sample and analyze the resultant plasma Voltage measured in optical unit is outside specifications 1226 Following operator received from RADIANCE could not be added to the analyser list of operators Operator list received from RADIANCE 1228 Blank Cartridge cup capacity low 1229 Demo parameter locked 1230 Demo parameter unlocked 1231 Result must not be used for clinical purposes. Test was run with a demo parameter Restart analyser. If problem persists contact service 1997 Unknown error logged with error code: Voltage measured in optical unit is outside specifications A new operator was added via the RADIANCE system. Either the password for the operator, or the ID of the operator is not unique. Data about operators from the RADIANCE system has overwritten the data in the analyser database. Number of remaining cups is below the threshold value defined for the Demo parameter. An operator has locked the Demo parameter An operator has unlocked the Demo parameter Result must not be used for clinical purposes. Test was run with a demo parameter. An undefined error message has occurred. Edit the ID and/or password given to the operator. is Insert a new Blank Cartridge is is is 1999 Undefined lookup string 2001 onwards Restart the analyser. If the problem persists, Contact a 15

16 ADDITIONAL ASSISTANCE If the problem persists after the corrective actions have been taken, contact your local device supplier for technical assistance. For unresolved issues contact APPN for further advice: Website using the forum or support tab Phone (08) , Monday to Friday hours (CST) We will endeavor to assist you further with your concern. The following information may be required: Device Name Test Test cartridge Lot number Control History and results Description of the problem with reference to information codes and error messages 16