STRABAG Property and Facility Services

Transcription

1 STRABAG Property and Facility Services COMPLETE REAL ESTETE MANAGEMENT FROM A SINGLE SOURCE

2 STRABAG at a glance North + West: Germany, Poland, Benelux, Scandinavia South + East: Austria, Switzerland, Czech Rep., Slovakia, Hungary, RANC, SEE International + Special Divisions Housing Commercial and Industrial Facilities Public Buildings Production of Prefabricated Elements Civil Engineering Bridges Power Plants Railway Structures Roads, Earthworks Hydraulic Engineering, Waterways, Dyking Landscape Architecture and Developm. Paving Large-Area Works Sports & Recreational Facilities Protective Structures Sewer Systems Production of Construction Materials Special Ground Engineering Offshore wind Housing Commercial and Industrial Facilities Public Buildings Production of Prefabricated Elements Civil Engineering Bridges Power Plants Environmental Technology Railway Structures Roads, Earthworks Hydraulic Engineering, Waterways, Dyking Landscape Architecture and Developm. Paving Large-Area Works Sports & Recreational Facilities Protective Structures Sewer Systems Production of Construction Materials Housing Commercial and Industrial Facilities Public Buildings Production of Prefabricated Elements Civil Engineering Bridges Power Plants Roads, Earthworks Large-Area Works Sports & Recreational Facilities Protective Structures Sewer Systems Production of Construction Materials Offshore Wind Tunnelling Real Estate Development Infrastructure Development Operation/Maintenance/Marketing of PPP Projects Property & Facility Services RANC = Russia and neighbouring countries, SEE = South-East-Europe 2

3 Leading Real Estate Services Provider in Europe Highlights STRABAG PFS Markets Core markets in Austria, Slovenia, Croatia, Hungary, Slovakia, Czech Republic, Poland, Germany, Switzerland, Belgium, Netherlands and Russia professionals in 12 countries Extensive network guaranteeing local availability and proximity to the client 22 million square meters of managed net internal area at about properties across Europe Core markets Growing markets STRABAG SE Market Share Other European countries 8% Rest of world 6% Germany 41% Central and Eastern European countries 30% Austria 15% Source: Deloitte building report, annual reports 3

4 STRABAG Property and Facility Services in Slovakia WE ARE HERE FOR YOU Regional Coverage Call Center and Help Desk Focus on Quality Bratislava Western Slovakia 4 locations Central Slovakia 3 locations Eastern Slovakia 3 locations 24 hour call center Help Desk Monitoring and evaluation of announced incidents Monitoring of costs for incidents removal Quick response times STRABAG Property and Facility Services holds the following certificates: ISO 9001:2008 ISO 14001:2004 OHSAS 18001:2007 ISO/ IEC 27001:2005 4

5 Our services TECHNICAL FM COMMERCIAL FM Operation of technical equipment Periodical inspections, revisions and services Repair and maintenance Fault management Energy management and certification Fire safety, civil safety, work safety and drivers safety e- learning courses Planning, building and construction services Property Management Cost management Contract management Real estate accounting Real estate performance management Reporting INFRASTRUCTURAL FM REAL ESTATE MANAGEMENT Cleaning services Winter and summer maintenance (external areas) Reception and Security services Mail room and internal mail services Registry and archive services Moving services Environmental management waste management Renting and letting Space optimization Location concepts Real estate consulting Relocation management Tenant representation Due Diligence 5

6 Complete services around your real estate Commercial FM Real estate management Cleaning Windows and building exterior cleaning Special cleaning Gardening Operation and Mainteancne Inspections Maintanance Documentation Handicraft services Winter maintanance Reception Reconstructions, repairs Security Moving management 6

7 One Face to the Customer Object Manager One contact person No time-delay between single services Permanent availability and quick response times thanks to split competencies Example: Operation phases 01:00 02:00 03:00 04:00 05:00 06:00 07:00 08:00 09:00 10:00 11:00 12:00 13:00 14:00 15:00 16:00 17:00 18:00 19:00 20:00 21:00 22:00 23:00 24:00 Cleaning personnel Po-Pia Office cleaning Office cleaning Kitchen cleaning Offices cleaning Evening cleaning Offices cleaning Stock cleaning Object manager Po-Pia Object manager, quality control, optimisation suggestions Maintanance worker Po-Pia Maintanance worker 1 Pracovník Maintanance údržby worker 2 2 Service technician Po-Pia Reinstatement and inspections based on plans 7

8 CAFM system benefits at a glance Facility Management Recording of real estates, technical equipment, spaces and engineering structures Recording and evaluation of operation data Cost allocation of energies and services Automation of invoicing for services Maintenance of technical equipment Tracking of operation and service costs Workflow tracking of requirements HelpDesk Requirements for maintenance and repairs through interface over the internet Overview of the work progress of requirements Generating work orders (service protocols) Overview of planned and actual costs Attaching documents to requirements notifications Following Service Level Agreement criteria Generating data for invoicing 8

9 E-learning online obligatory trainings Types of e-learning courses Health and work safety Fire protection Civil protection First Aid Driver s trainings Specialized professional courses Benefits Significant costs savings Learning Management Systems Measurability of added value Effective consultations and information update system Education any time and anywhere Up-to-date to legislation User friendliness and content interactivity 9

10 Our References Complete FM Services Complete FM Services Fire and civil protection, Environmental Services Complete FM Services Technical FM Services Technical FM Services, Cleaning Technical FM Services Cleaning management Complete FM Services Technical FM Services Technical FM Services Technical FM Services 10

11 Contact Martin Belan CEO Tel/Fax: martin.belan@strabag-pfs.sk Magdalena Furkova Address Sales Manager Mobil: Fax: magdalena.furkova@strabag-pfs.sk STRABAG Property and Facility Services s.r.o. Dunajská 32, Bratislava Tel/Fax: info@strabag-pfs.sk 11