Manutan, a major player. in Europe s multichannel B to B retail sector

Transcription

1 Manutan, a major player in Europe s multichannel B to B retail sector 2017

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3 The history of a people-focused company Today, over 2,200 employees championing and united by strong values make up our large European family. Together, we share the same ambition and the same commitment: create value for our business, local authorities and trades customers by offering the best solution for their purchases. General Manager of the Manutan Group Manutan, a family run company and a leader in the mail order industry, was founded in 1966 and is now managed by Xavier Guichard, the grandson and son of the founders Its European expansion began with the acquisition of Key Industrial Equipment in the United Kingdom in 1973 and the company has never stopped growing In 2000, it launched its first e-commerce site, one of the first B2B sites in Europe In 2016, the Group is accelerating its digital transformation, especially with the launch of its Digital Lab Its business model is currently based on three types of customer: businesses, local authorities and trades Manutan went public in 1985

4 that has achieved European leader status FINLAND NORWAY Our 25 subsidiaries in 17 European countries position us as the undisputed leader in the European market SWEDEN Our unique, dynamic and unlimited product range responds to all the needs of our business, local authorities and trade customers DENMARK UNITEDKINGDOM POLAND THE NETHERLANDS GERMANY Thanks to our 190,000 m2 storage area, we can guarantee product availability throughout Europe BELGIUM CZECH REPUBLIC SLOVAKIA FRANCE SWITZERLAND With steady profitable growth, our Group s turnover reached 683 million euros in 2015/16 ITALY PORTUGAL SPAIN Business Division Local Authorities Division Trades Division HUNGARY

5 An organisation based on 3 divisions Business Division Manutan provides businesses with solutions to reduce their indirect procurement costs Manutan Ikaros Industrial Supplies and tools Rapid Racking Safety Outdoor areas Warehouse Health Office supplies Packaging

6 An organisation based on 3 divisions Local Authorities Division Driven by its external growth strategies, Manutan has become the market leader in the local authorities and education sector within the space of five years Manutan Collectivités Technical services Casal Sport Sport & leisure Papeteries Pichon Furniture And interior fit-outs Stationery Audiovisual and digital solutions Teaching aids Landscaping Educational books

7 An organisation based on 3 divisions Trades Division IronmongeryDirect and ElectricalDirect / EEW serve trade customers in the UK market with two objectives: deliver expertise and exceptional service (open seven days a week, next-day deliveries, etc.) IronmongeryDirect Ironmongery ElectricalDirect Electrical supplies

8 Our key differentiators... Our solutions combine the strength and flexibility of digital technologies with an efficient relationship-driven strategy. Deputy General Manager of the Manutan Group Customer A value-added relationship with expert teams attuned to our customers' needs Outside sales, inside sales, call centers Solutions giving our customers complete independence Stock levels and delivery times available on the website, online returns, real-time delivery tracking, etc. Our digital strategy on video

9 ...that have forged our reputation as a preferred partner High value-added services Businesses Division Deployment of European agreements with a standardised product range, on-demand sourcing and storage, VMI (vendor-managed inventory, vending machines), personalised catalogues and deliveries, real-time delivery tracking Local Authorities Division Regional sales teams, turnkey equipment solutions for local authorities, 2D and 3D design office, expert teams in fitting out digital classrooms and public procurement, 12,000 bespoke products, personalised services from delivery to installation Trades Division Round-the-clock call centre, products with a five-year warranty, free product returns, next-day deliveries (including Saturday and Sunday) Cutting-edge e-business solutions E-procurement tools Mobile application (Business Division) E-commerce sites focused on the customer (track & trace, online returns, personalised account, etc.) A Digital Lab

10 Laetitia Picard Laetitia Picard An enterprise that places people and the environment... Our environmentally-friendly European Centre With our sights set on the future Our European Centre, which has achieved dual HQE certification for the high environmental quality of its office and logistics areas, clearly reflects our ambitions A human and socially-responsible ambition with a site that looks after its teams and its environment A business ambition creating a modern vessel to better serve our customers and continue building the Group s long-term presence across Europe

11 Laetitia Picard...at the heart of our development The development of our people is at the center of our actions Our University is also the place where we develop the same mindset and imagine the future. Deputy General Manager of the Manutan Group We have bespoke training programmes in our Sports Centre and Multimedia Library Our University creates the ideal conditions for open minded individuals to understand and share the company s strategy, do their job more effectively and be more understanding of themselves and others

12 DREDA Centre Européen Manutan ZAC du Parc des Tulipes - Avenue du 21 e Siècle Gonesse Cedex - France